TASNEEM ISLAM

New York, NY - 11798

Summary:
 Effective, technically savvy Senior IT Project Management Professional with a background of success
leading high-profile enterprise technology projects.
 Expertise in leading the design and implementation of database and CRM solutions that sustainably
improve business functions.
 Consistently deliver high visibility projects on-time within budget.
 Experience working with culturally diverse virtual, offshore, and onsite teams remotely.
 Extensive knowledge in Agile and waterfall methodology.
 Strong Data Warehouse concepts and the deliverables associated with Data Warehouse and Reporting
projects.
 Experience working on project for Implementing and deploying cloud-based solutions.
 Experienced in all phases of business-critical project implementation, from requirements definition to post
implementation support.
 Expert at clarifying business requirements and performing gap analyses between goals and existing
procedures.
 Effectively design/improve process and system improvements that improve automation, increase
performance, and positively affect the bottom line.
 Developed and managed scope changes by revalidating stakeholder expectations and needs, determining
impact to cost and schedule, and communicating the change and associated impacts to the Director for
subsequent scope change approval.
 Organized, attention to detail, self-motivation, multi-focused, ability to meet project milestone, Schedule
maintenance and deliverable dates.
 Developed policies, plans, processes, and procedures in need to resolve any process transformation/
business transformation, processes that needs to be in improved on, on technology level or the way they
do their work and implemented software development lifecycle and project management principles and
methodologies in enterprise levels.
 Ability to work out any issues with team and drive the team to be successful.

Education:
 Bachelor of Science in chemistry York College Queens New York, NY
 Enrolled in Master’s in computer science, Johns Hopkins University, Baltimore, MD

Certification:
 PMP license number: 3152306
 AWS Solution Architect Associate: RG2W9DRB3BFQ1XW3

Skills:
 Project Management  ETL processes  Backlog Grooming
 Estimate and Budget  AWS Microservices  Quality Assurance
 Troubleshooting  Build and Testing tools  Process Improvement
 Stakeholders Management  Documentation
 Training and Development  Change Management
 Bigdata/Data Warehouse  User Acceptance Testing
Professional Experience:
Accenture, Arlington, VA Jan 2019 - present
Senior Project IT Manager
 At Accenture worked remotely with three different clients and addressed to their project management
needs
Fiserv, Brookfield, WI May 2022- Present
Project Manager
 Key member of the project team working on a project upgrade to feed data, design and build a Data
Warehouse, and associated multiple reporting needs.
 Handing three projects on Enterprise Payment Platform (EPP) that utilizes ACH and SWIFT payment by
engaging client and internal resources and drive the delivery of the acquired service within agreed scope
and budget.
 Directed data migration and mapping of legacy system. Managed complete customer data cleansing to
ensure data integrity.
 Conducted large scale data analysis to support business decision making.
 Engage in project planning activities, including but not limited to: Defining the overall scope of the project;
create Project Charter, Creating and maintaining a consolidated timeline highlighting the major milestones
and associated dates for project activities; Identifying and communicating project dependencies and
impacts; Putting mechanisms in place to ensure on- going control of the project.
 Collaborated with different teams Virtually in different regions of the world.
 Presented project updates at monthly steering committee meeting to executive board members.
 Working in agile environment with two weeks sprints. Prioritized each work item from backlog, include fully
formed user stories with acceptance criteria, update estimate for each work item.
 Ensure success criteria is defined to promote alignment and actively manage a successful client experience.
 Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes, and
informed about what is occurring throughout project.
 Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout
project lifecycle. Provide leadership and key stakeholders with the information and venues to make
effective, timely decisions.
 Provides leadership, accountability, and ownership for all aspects of the project life cycle.
 Execute and adhere to critical business processes to deliver and manage project deliverables.
 Environment/Tools used: Agile, Microsoft project Management, Jenkins, Informatica, Redshift,
SQLdeveloper, Jira, SWIFT, ACH, Wires, Tableau, Compass, Service Now.

Southern Glazers Wine and Spirits, Miami, Florida May 2021-Mar 2022
Senior IT Project Manager
 SGWS is a prime distributor of Wine and Spirits across 51 US states, spreading branches to Canada.
 Managed three projects with budget more than 6 million where SGWS expanded in a new location, Data
Gaps fulfillment to OneSource/ODS/Redshift for a Legacy application decommission, New Sales and
Inventory data gaps for various business needs, and Tableau Upgrade.
 Provided cost allocation for 2022 Q1 with upper management. Also, created automation process
improvement plan on regression suite that will lower execution time to 40% as a pro bono.
 Implemented extensively SAP/Sapphire/Upstream systems to OneSource, then OneSource to Business
Objects/downstream feeds.
 Worked on a HANA project for SAP OTC to track transaction from order through payment and completion.
 Created and delivered standardized reports for sales, marketing, inventory, and finance.
 Authored comprehensive end-user training documentation.
 Managed project for Tableau application upgrade. Created extensive UAT document that is used by
Tableau team as a training material for a new module.
 Collaboration with various stakeholders, touched many upstream and downstream applications, delta
changes since last upgrade for Tableau Upgrade.
 Proactively identified issues in sandbox, fix the issue during UAT testing, collaborated with cross functional
teams to deliver project on time.
 Managed a Time sensitive data gaps implementation for a legacy application retirement that needed
continuous change and upper management visibility with sensitive timeline. Successfully finished the
project on time within budget
 Did a process improvement where the execution time will be lowered 40% and won a Accenture proposal
where the whole OneSource Automation will be automated for regression testing. It was totally done pro
bono
 Worked as a key Technical Project Manager remotely to implement for a brand-new site in Canada.
 Capture financial data and perform financial analysis on project actuals vs. budgeted costs and savings.
 Improved overall processes by developing end user training strategy, documentation, and roll out plans.
 Run Excel analysis on spend categories, budget for an enormous OneSource project with upper
management.
 Presentation development and coordination for senior leadership.
 Identified, addressed, and adequately escalated project risks and issues in a timely manner.
 Identified and implemented Standards and Guidelines and evaluated Software Tools, Facilities, Software
Products Review Process.
 Developed and executed activities related to end-to-end project management, including project plans and
estimates, scoping and requirements through implementation and deployment,
 Supported UAT testing, created user friendly use cases in gherkin, acceptance criteria.
 Managed three/four projects at a time; each project consists of 10-12 team members from cross functional
teams remotely
 Environment/Tools used: Waterfall, AWS, Informatica, Microsoft project, SAP, Sapphire, OneSource/ODS,
Redshift, Tableau, Compass, MS Project management, Service Now

Freddie Mac, MacLean, VA May 2020 – Apr 2021

Senior Project Manager
 Freddie Mac is a publicly traded, government-sponsored enterprise for housing financing. Oversaw the
entire project lifecycle including, scope, requirements, project plan, workflow, resource allocation, risk
management, implementation, testing and training. Managed projects within the constraints of scope,
quality, time and cost to deliver requirements to meet customer satisfaction. Directed team of three
technical support and data quality management staff. Developed MS Access databases for Loan bunding,
security, hedge funds and sales ranking.
 Aided CFO in budgeting and sales analysis, using data extracted from SAP ERP.
 Managed training and on-going technical support of SAP CRM, BI and ERP. Designed and developed
department specific training material and courses for new users..
 Led team that reorganized and developed new process workflow and training of Customer Service
department to incorporate CRM into subsidiary processes.
 Directed data migration and mapping of legacy system. Managed complete customer data cleansing to
ensure data integrity.
 Established new standards and created special reports for sales, marketing, and finance. Delivered roll out
plan and documentation.
 Directed data migration and mapping of legacy system. Managed complete customer data cleansing to
ensure data integrity.
 Developed corporate customer data hierarchy and standardization procedure.
 Charged with performing all data migration and mapping for legacy systems. Acted as liaison between
Marketing, Sales, Customer Service, IT, SAP Development, and other departments in support of SAP CRM,
SAP BI and other database implementations.
 Managed MDM workflow for new customer data ensuring proper decision making on master data creation,
data standardization, duplication checks, data field accuracy and completeness while meeting acceptable
turnaround time.
 Translated business needs into functional requirements and collaborated with BI technical team in
implementation of CRM data in BW and developed BI standardized queries and reports for Finance, Sales
and Marketing.
 Environment/Tools used: Agile, AWS, Microsoft project, SAP, Sapphire, OneSource/ODS, Redshift, Tableau,
Compass, MSI Project management, Service Now.

Small Business Association, Paycheck Protection Program, DC Mar 2020 -May 2020
Project Manager/Team Leader
 Most dynamic and short project to meet the crisis of pandemic at its highest peak. To Accommodate
thousands of loan applications for small businesses across three projects was created that dealt with
production issues from Loan Origination to disbursement. Worked with the Organization Project where had
to manage 57 team members and assign their tasks.
 Assigned and group team members with Production Support Service Now tickets with volume of more than
600 incidents and among 57 team members
 Categorized total issue reported for loan application for different banks (Comerica, Santander, Capital One,
Iberia) and created documents where in one glance Assignment group, caller, description, work note,
priority, state can be visible to team members
 Constantly worked with third party vendor for production issues they are facing and create a Service Now
ticket
 Bundled Service Now incident into a Task and triaged to appropriate team.
 Worked with teams that worked around the clock 24 hours to overcome the pandemic crisis
 Dynamic work schedule including weekends and nights, with different roles such as Project Manager, Team
Lead, production support, resource allocation etc.
 Defined and executed project plan while meeting milestones.
 Environment/Tools used: Production Support, Savanna, Finxact, Service Now, Teams, Oracle, 31 inhouse
applications

Credit Suisse, Morrisville, NC Jan 2019 -Feb 2020

Project Manager
 Credit Suisse is a leading financial services company with headquarter in Switzerland. Led and managed all
SAP TM deployment projects and all activities related to operational transformation and organizational
development for the Americas region.
 Supervised a project team of 24 stakeholders in various business units to complete projects.
 Effectively managed projects within constraints of scope, quality, time, and cost to deliver requirements that
met regional objectives.
 Worked with global stakeholders in understanding and translating requirements.
 Successfully managed technical integration of SAP TM to remote data transfer tool for corporate payment
transactions software (EBICS)
 Planned and executed Change Impact Analysis (CIA) workshop to gather business requirements and
identify gaps.
 Managed culturally diverse virtual and on-site technical and cross-functional team.
 Managed the entire project lifecycle including scope, requirements, project plan, implementation, change
impact analysis (CIA ), Change Request Management (CRM) user acceptance testing (UAT), and staff
training
 Managed local project team assigned tasks and ensured local resource availability for completion of
required activities, as per defined project plan.
 Worked within the project framework, guidelines and tools including SAP TM Methodology, SharePoint,
and MS Office.
 Extensively worked and improved Project Planning, Tracking, and Oversight Processes, Design Process,
Acceptance Testing Process, Release Process, the Corrective Action Process, Configuration Management
Process, Software Development Library Control Process, Non- developmental Software, Performed
Configuration Audits and evaluated Risk Management Process
 Prioritization of change tickets and get approval in weekly CCB meeting by the PRB members)
 Mobilizing the project at Idea Capture through High level design to securing an approved funded position
via business case Establishing
 Producing project plans & partnering development team and subject matter experts to drive project
implementation
 Worked with business SME with cross functional Teams
 Environment/Tools used: SAP TM, CRM, Sapphire, OneSource, Ebics, MS Project, Teams, ERP, SharePoint.

3M HIS, Silver Spring, MD Oct 2011- Jan 2019

Technical Project Manager
 3M Coderyte Codeassist Application is a medical coding software to generate revenue by shortening the
billing cycles for insurance companies.
 Worked on a project where ICD 10 coding was implemented for medical coders, Migration to Cloud,
enhancement on existing coding software.
 Collaborated with Infrastructure security team where many AWS services, audits and logs were created and
utilized.
 Created and delivered standardized reports for Providers, Insurance and Coders.
 Reviewed, analyze and evaluate business needs and serve as the liaison between business and Medical
Coding teams.
 Created and refine clinical, business and health system requirements. Work closely with internal
stakeholders to determine their needs
 Managed a project where InfoSec team implemented different Security framework like NIST800/53,
ISO27001 and coordinated with respective team and stakeholders to accumulate security audit evidence for
future internal and external auditing purposes.
 Worked in various projects such as framework hardening, with least privileged policy, API call logs, log
analyzer, policy misusage, network firewall (network or vpc firework).
 Led and managed project on ICD10 Coding deployment where a whole new coding method was
implemented. It required constant changes from business and short sprints to implement the changes.
 Worked with different aws accounts (management, security, qa, uat, prod ) and its different services like-
EC2, IAM, ELB (ALB/NLB), S3,invoked Lambda functions, Cloud trail for logging and cloud watch for setting
up different alarms etc.
 Ensured AWS environments usage bills are within approved budget(quarterly) for Cost optimization
purposes.
 Collaborated with business, IT, and vendor stakeholders to manage delivery and product implementations,
constantly update requirements according to business need.
 Worked in agile environment with two weeks sprints. Prioritized each work item from backlog, include fully
formed user stories with acceptance criteria, update estimate for each work item.
 Managed project within constraints of scope, quality, time, and cost to deliver specified requirements and
meet customer needs.
 Lead a project team by identifying, distributing, and balancing the workload and tasks to ensure
assignments are accomplished timely on the other hand involve in capital investment planning, business,
and process re-engineering to acquire efficiency, completing assigned projects within scope, time, and
budget, develop
 Prepared and maintained project plans, ensuring all project requirements and objectives were properly
documented.
 Tracked and reported project status, ensuring risks were reviewed and mitigated, issues were escalated and
resolved, and changes were documented and approved.
 Lead a project where analysis and influence the evaluation of solutions including COTS/SaaS to meet
business and technology requirements
 Collaborated with internal and external constituents, including suppliers, to meet common goals and
resolve conflicting issues.
 Ensured department processes complied with regulatory requirements.
 While migrating to cloud, handled a project where all the CPAN modules was considered for security and
licensing issues.
 Worked with different AWS Devops microervices like- aws code commit, aws code pipeline, code build,
code deploy and other container services like AWS ECS, AWS EKS(Kubernetes)
 Facilitated project planning, tracking project status, creating various reports for stakeholders and
proactively resolve constrain of projects
 Collect requirement and facilitate Scrum meetings, such as Sprint planning, Backlog Grooming, Sprint
Reviews, and Sprint Retrospectives, and provides sufficient feedback and input.
 Strong knowledge of the scrum framework as well as other Agile frameworks such as Kanban, Crystal, XP,
etc.
 Environment/Tools used: Agile, AWS microservices, Mongo, ODS, Microsoft project, SAP TM, Sapphire,
ODS, Redshift, Jira, GitHub, project Management, Service Now, EBS (elastic bean stalk), SPLUNK (SIEM tool),
Rapid7, crowd strike, secure works, solar winds, AWS auditor.

Evo Merchant services, Melville NY Jan 2009– Jun 2011

QA Engineer
 EVO is in the largest privately held credit card processor and among the top ten largest non-bank acquirers
in the US and Canada. By the end of 2012, EVO will actively service 290,000 merchant customers businesses
of all sizes, in various industries, focusing on the small to midsized merchants. EVO will process nearly $31
billion in annual processing volume and close to 414 million transactions.
 Analyzed and review Requirement document and the functional requirement specifications
 Hands on experience of software development life cycle (SDLC) and software testing life cycle (STLC).
 Experienced automation & manual test execution, Defect analysis, and documentation analysis.
 Experienced automation & manual test execution, Defect analysis, and documentation analysis.
 Updated design document based on any change request as well as User Guide
 Analyzed Requirement specifications document for the testing process of the Application
 Written test cases based on requirements document provided by the Business Analyst.
 Tracing test cases to requirements (Updating RTM).
 Used Test Directory for tracking the defects, and reporting defect with proven documentation
 Actively performed different method of testing Ad-hoc testing, Functional Testing, Regression testing,
Smoke testing, User Acceptance testing, and Integration testing.
 Actively Support to the CAT testing team by providing the Scenario (End to End) test Script.
 Performed database testing using SQL and used SQL queries to validate the data
 Involved in production issues and created Modification Request to ensure fixes with the development team.
 Facilitated meeting with team members regarding test procedures, test result analysis and test script.
 Environment: Test Directory, SQL Builder Tool, MS Office, Oracle 7g.