Service Performance Center

In today’s challenging environment it is even important for companies to improve

their product quality and their product development processes in order to compete
in the global market place and to maintain or improve their competitive position.
Therefore regular maintenance and adaptation to changing test requirements are a
necessity even on reliable test systems.
RENK offers a wide range of service levels, perfectly matching the requirements of
each individual test system.
More than 25 years of experience in servicing test systems makes RENK a perfect
partner for your system maintenance.
Customers can select from individual service-levels based on our Service Support
Contract SSC (Technical Support, Inspection and Maintenance).

Servicing our customers

 Documentation
Our different service-levels for the complete life-cycle of your system

We issue operating instructions according to EN 62079, analyses and assessment of risks, as

well as documentation and training documents adapted to your requirements.

Commissioning
The support of our service-team starts with the startup and commissioning
of your system at our site and continues after installation and com-
missioning at your site.

Training
Instruction and training of your maintenance and
service personnel are essential parts of our
test rig delivery contracts.

Hotline
In case of technical problems
our qualified personnel will be
at your disposal at any time
me
(7/24).

Maintenance, Overhauls
We offer individual main-
tenance concepts adap-
ted to the requirements of
your test system.

Service Contracts
Structure
Basic contracts structure
guarantee a faster and
unencumbered help in case see
of a system failure.

Remote Monitoring
Via our remote-support we have
the possibility to access online test
rig data troubleshooting or to install
software updates.

Troubleshooting
In case a malfunction cannot be solved by supporting
you on the phone or by remote access our experts will assist
you (worldwide) in person as soon as possible.

Procurement of Spare Parts

In order to minimize down-times and to ensure prompt procurement of spares-parts,,
we supply a proposal for recommended spare parts prior to commissioning the test
stand at your facility. These spare parts can be purchased by the customer and inven-
n-
toried or we can keep the spare parts at our facility upon customer request.
Calibration
Required calibration checks can be carried out on a regularly bases by RENK, or by our customers
maintenance/calibration personnel. Necessary equipment to calibrate without removing the sen-
sors can be supplied upon request.

Metrological Services / Condition Management

Our experts will be available for metrological analysis, extended
condition monitoring, laser alignment, vibration supervisi-
on and for any question arising in terms of measu-
ring technology.

Software Updates
In order to update your facilities
to the latest state of the art, we
offer you periodic update of the
latest software and control-
units.

Repairs
In spite of all precau-
tionary maintenance
activities failures may
occur to your test
system. All necessary
repairs can be carried
out by our qualified
experts.

Added Functions and

Refurbishment
Carrying out of retrofits,
add-ons and refurbishment
of RENK test systems as well as
noon RENK installations.
non

Manpower
Maanpower on demand
M
Our
Our experts
Ou p rts ccan
expe
expe
ex an be available at site anytime
to
to aassist
ssis
ss your
our ooperating
i t yo p ra
pe and maintenance staff

Relocation of test systems

Assistance in relocating and re-commissioning of test systems is
available.

Used Test Systems

We support you when it is about further use or the selling of used test systems from RENK and
those from other manufacturers.
 Individual Service Concepts – Service Support Contract

Inspection Technical Support

• Annual inspection • Telephone support
• Evaluation of the status T • Online support
on

ec pport
of the system • Personal Assistance

Su ntract
upport C

cti

hni
• Determination of scope eS

I ns p e

cal
c
of maintenance
SSC
Servi
Maintenance
n- • Annual Maintenance
o r o u r mai • Calibration on regular basis
ask f ivi-
Please n c e p ts ind • Overhaul depending on
ce co our Ma
tenan a p t e d to y intenance condition
y ad
duall ts!
emen
requir

RTS SERVICE – Experienced and Individual

Your contact for general inquiries and questions:
Head of Service Department
Manfred Leichtle
E-Mail: manfred.leichtle@renk.biz
Telefon: +49.821.5700-474

Sales & Project Management

Michael Reichardt
E-Mail: michael.reichardt@renk.biz
Telefon: +49.821.5700-684

Order Processing
Thomas Schimpfle
E-Mail: thomas.schimpfle@renk.biz
Telefon: +49.821.5700-578

Commissioning & After Sales Service

Hermann Hanke
E-Mail: hermann.hanke@renk.biz
Telefon: +49.821.5700-622

Order Processing & Maintenance

Thomas Glenk
E-Mail: thomas.glenk@renk.biz
Telefon: +49.821.5700-1559

Project Management
From left: Manfred Leichtle, Hermann Hanke, Michael Reichardt, Thomas Glenk,
Michael Pfuff Hans-Peter Mertes, Thomes Reil, Michael Pfuff, Thomas Schimpfle, Rolf Rumes,
E-Mail: michael.pfuff@renk.biz Helmut Wagner. (Not on picture: Hermann Kastenhofer, Günther Scharrer, Reinhard Schweizer)
Telefon: +49.821.5700-1343

For notifications of malfunctions Outside regular working hours (Monday through Friday from
Phone: +49.821.5700-474 8.00h to 17.00h) you can reach us via cellular-phone or by
Fax: +49.821.5700-712 notifying our operator available day and night.
Email: t-service@renk.biz Mobile: +49.160.90 60 97 10
Operator: +49.821.5700.0

Test System
RENK Test System GmbH • Gögginger Straße 73 • 86159 Augsburg