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MIMT 5210: Managing Global Complexity: Session 3
MIMT 5210: Managing Global Complexity: Session 3
Session 3:
Dispute Resolution & Use of third parties
Melody M. Chao
Spring 2023
Preparation for upcoming classes
March 7 & 14 (Sessions 5 & 6)
Team negotiation simulation preparation (materials
distribute a week ahead)
SHARC
Tipal Dam
March 21 (Session 7)
Wrap-up
Preparation for upcoming classes
March 28 (Session 8)
Exam
Part 1: Individual, ~20 MC, 30 min (close-book)
Propose your own questions by March 19!
Might be selected for the exam!
Part 2: Group, ~2 essays, till end of class (open-book)
Reflection paper
From the last session…
Deal making
Simulation exercise: Sweet Shop
Culture & negotiation strategies
Use of S&O, Q&A, MESOs strategies
Role of cultural stereotypes
Improve effectiveness in intercultural
negotiation
Our beliefs matter!
Dispute resolution
Myti-Pet
Session 4’s focus
Dispute resolution
Simulation exercise: Myti-Pet
Power dynamics
Deal making vs. dispute resolution
The importance of planning
Making agreement & contract
Contract & law
The role of culture
Emotion: Functions & dysfunctions
Bases of dispute resolution
Interest-, right-, & power-based
Myti-Pet Rawmat
Discussion questions
What is the nature of this negotiation?
How is this negotiation similar or different
from the previous ones (Yerba Mate &
Sweet Shops)?
Not given structured planning!
More like how things are in reality
Involves complex issues
So many things to consider!!!
Conflict & potential litigation (vs. not
closing a deal)
Linked BATNA
Interdependent (vs. Independent)
WATNA
Cost minimization (vs. maximize gain)
Discussion questions
What did you do during the “planning”
stage?
Did you form a general impression of the
situation? Did you rely on your memory?
Did you write & take notes?
Discussion questions
What is involved in “planning”?
Note down your agenda
Goals that you would like to achieve
Help you to get focus
Provide the “background” for this discussion
Neighborhood
dispute
Background
A dispute between a computer manufacturer, Hi-Tech and
its distributor in South America, Prosando.
Involves a conflict mediator.
Note:
Look beyond the surface!
What might be “real”? What might seem “unreal”?
What might be applicable to us nowadays? What might not
be applicable?
What do we learn?
Video
Take note of the following questions (also on Canvas)
1. How did the mediator “open” the session? What was
mentioned?
2. What are the “stages” involved in mediation?
3. What approaches did each party use at different
stages? Right? Interest? Power? Or…?
4. What happened in the first joint session?
5. What are the goals of the initial private caucuses?
6. What are the goals in the later private caucuses?
7. How “prepared” was the mediator overall? How can
you tell?
8. As a disputant, how to benefit from the process?
9. As a mediator, how to mediate the dispute?
How did the mediator “open” the session?
What are the stages involved in
mediation?
Shuttle mediation
Face-to-face mediation
What approaches did each party use at different stages?
Right? Interest? Power? Or…?
What happened in the first joint session? What is
the purpose?
What are the goals of the initial private caucuses?
Common mistake in initial caucuses
Techniques of mediator
Session 4’s focus
Dispute resolution
Simulation exercise: Myti-Pet
Power dynamics
Deal making vs. dispute resolution
The importance of planning
Making agreement & contract
Emotion
Using third parties
Arbitration
Mediation
Processes involved
Role of mediator & disputants
Mediation techniques