100*

Header
 GMP_GET_RTC_ADDRESS_FAILED

Definition
 The Inter-Process Communication Shared Memory cannot be
created

Action
 Service

Inform product team
 Production

Inform product team
 Product

Check for any memory crash in application program

Remark
 Can locator verify the inter-process communication shared memory?
101*

Header
 GMP_GET_RPT_POINTER_ERROR

Definition
 The report buffer cannot be created in Host-to-RTC memory

Action
 Service

Inform product team
 Production

Inform product team
 Product

Check for any error message about Motion Controller card in the
event log

Remark
 Locator should able to get the reason from GMP
102

Header
 GMP_SYSTEM_NOT_INITIALIZED

Definition
 The Nu Motion system doesn't initialize when calling any GMP
command

Action
 Service

Check whether the system is successfully initialized or not

Try to initialize the system again. If it doesn't successfully initialize,
please find error code listed in error log file and then refer to the
corresponding solution
 Production

Same as service
 Product

Same as service

Remark
 Locator should able to check the initialization status and point out the
fail reason of previous initialization
200*

Header
 GMP_OPEN_SCF_FILE_ERROR

Definition
 Fail to open the SCF file

Action
 Service

Check whether the machine configuration selection is correct

Inform product team
 Production

Check whether the machine configuration selection is correct

Inform product team
 Product

Please check for file path specified in gmp_init_system

Remark
 Locator should able to catch the problem
223*

Header
 GMP_READ_SCF_FILE_PATH_ERROR

Definition
 Fail to open the SCF file

Action
 Please check for file path specified in gmp_init_system

SCF, Activation and RTC

Error log file

Remark
 Locator can get the specified path in gmp_init_system
 Able to check which file is missing?
300

Header
 GMP_CREATE_SHARE_MEM_FAILED

Definition
 Fail to create the Inter-Process Shared Memory

Action
 Service

Inform product team
 Production

Inform product team
 Product

Check for the size of RAM in your PC

Remark
 Locator is able to check the size and report the recommendation?
304

Header
 GMP_MALLOC_MEM_EMPTY

Definition
 Memory allocation is failed during initialization

Action
 Service

Inform product team
 Production

Inform product team
 Product

Check for the size of RAM in your PC. 1G Ram is recommended

Remark
 Locator is able to check the size of RAM and recommend the RAM need?
306

Header
 GMP_SYSTEM_RESOURCE_NOT_CREATED

Definition
 Inter-Process Shared memory cannot be successfully created

Action
 Service

Inform product team
 Production

Inform product team
 Product

Check for the size of RAM in your PC. 1G Ram is recommended

Remark
 Locator is able to check the size of RAM and recommend the RAM need?
400

Header
 GMP_FIBRE_READ_DATA_ERR

Definition
 Fail to read fiber data when getting the hardware node ID

Action
 Service

Check the fiber is connected in good condition by swapping a
known good cable
 Production

Check the fiber is connected in good condition by swapping a
known good cable
 Product

Check the fiber is connected in good condition by swapping a
known good cable

Remark
 NA
401

Header
 GMP_FIBRE_LOAD_SEEP_ERR

Definition
 Fail to load fiber data when getting the hardware node ID

Action
 Service

Check the fiber is connected in good condition by swapping a
known good cable
 Production

Check the fiber is connected in good condition by swapping a
known good cable
 Product

Check the fiber is connected in good condition by swapping a
known good cable

Remark
 NA
600

Definition
 A packet cannot be transmitted within a period of time (5s). The
GMP command cannot be sent to motion controller board

Action
 Service

Replace the motion controller board
 Production

Run FCT of motion controller board to verify the functionality

Replace the motion controller board
 Product

Replace the motion controller board

Remark
 Can the locator run FCT to verify the control board before
suggest replacement?
603

Header
 GMP_INVALID_PORT_NAME

Definition
 An invalid port name is going to use

Action
 Service

Inform product team
 Production

Inform product team
 Product

Identify the invalid port name from the error log file

Check whether the port(s) is deactivated in activation file.
Activate the port

Remove access to this port in application program

Remark
 Locator check activation file to judge the reason whether the
invalid port is deactivate or doesn’t exist
605

Header
 GMP_OPEN_FILE_FAILED

Definition
 Fail to open files such as SCF, Activation file or RTC

Action
 Service

Inform product team
 Production

Check whether the SCF, Activation file and RTC were put
into the folder or not
 Product

Check whether the SCF, Activation file and RTC were put
into the folder or not

Remark
 Locator is able to show the incorrect SCF activation and RTC file
path
608

Header
 GMP_CHANNEL_ERROR

Definition
 Channel Error

Action
 Service

Same as production
 Production

Error status = 0x1: search timeout
Error status = 0x2: Exceed software position limit
Error status = 0x4: hit limit sensor
Error status = 0x8: encoder fault
Error status = 0x10: driver fault
Error status = 0x20: motion abort
Error status = 0x40: fault in dependent channel
Error status = 0x80: Control error
Error status = 0x100: Brake locked
Error status = 0x200: Open wire fault
Error status = 0x400: Velocity jump
Error status = 0x40000000: Emergency stop
Error status = 0x80000000: Hit project software position limit
 Product

Same as production

Remark
 Locator is able to check the channel error type
609

Header
 GMP_SYS_INIT_OC_FAILED

Definition
 Fail to download or setup the OCDB

Action
 Service

Inform product team
 Production

Inform product team
 Product

Check the validity of OCDB files with Control Team members
or the revision of OCDB

Remark
 Locator locates OCDB issue
611

Header
 GMP_NODE_IS_NOT_EXIST

Definition
 The Hardware node of the activated channel doesn't physically exist

Action
 Service

Check the error message from the error log to identify which
hardware causes this problem

Correct the Node ID

Swap by a healthy fiber cable. Replace the cable

Swap by a healthy one. Replace the hardware
 Production

Same as Service
 Product

Same as Service

Remark
 Locator locates which node has issue. Show the correct order
612

Header
 GMP_DOWNLOAD_FIRMWARE_ERROR

Definition
 Fail to download controller's firmware

Action
 Service

Replace the motion controller card
 Production

Same as Service
 Product

Same as Service

Remark
 NA
613

Header
 GMP_GET_PCIE_BASE_ADDR_ERROR

Definition
 Fail to download controller's firmware

Action
 Service

Replace the motion controller card
 Production

Same as Service
 Product

Same as Service

Remark
 NA
617

Header
 GMP_CREATE_DEVICE_FAIL

Definition
 Fail to create a device

Action
 Service

Confirm the functionality of the device driver
 Production

Same as service
 Product

Same as service

Remark
 Locator suggests the version of device driver?
618

Header
 GMP_FREE_COMMON_BUFFER_FAIL

Definition
 Fail to free up the datalog buffer in PC

Action
 Service

Confirm the functionality of the device driver
 Production

Same as service
 Product

Same as service

Remark
 Locator suggests the version of device driver?
623

Header
 GMP_MAP_COMMON_BUFFER_FAIL

Definition
 Fail to allocate continuous memory for datalog

Action
 Service

Inform product team
 Production

Inform product team
 Product

Add more RAM or reduce the size of datalog buffer

Remark
 Locator is able to display the datalog information
625

Header
 GMP_DRIVER_FAULT

Definition
 Encounter driver fault during stationary commutation

Action
 Service

Clear channel error and run again

Inform product team if problem still exists
 Production

Clear channel error and run again

Inform product team if problem still exists
 Product

Clear channel error and run again

Inform motion team if problem still exists

Remark
 Locator is able to know whether the error is triggered before or
during commutation
626

Header
 GMP_WAIT_NUDRIVE_READY_TIMEOUT

Definition
 NuDrive initialization fail

Action
 Service

Check the functionality of NuDrive
 Production

Same as service
 Product

Same as service

Remark
 Locator runs simple NuDrive checking?
628

Header
 GMP_SWCOM_MTR_NOT_MOV

Definition
 The motor doesn't move during Stationary Commutation

Action
 Service

Check whether the encoder value can be updated when the "End
effector" moves in user application. Launch NuDiagnostic

Inform product team if problem still exists
 Production

Clear channel error and run again

Inform product team if problem still exists
 Product

Clear channel error and run again

Inform motion team if problem still exists

Remark
 Locator launches encoder reading part
631

Header
 GMP_MOTOR_COMMUTATION_NOT_READY

Definition
 No commutation is done on the specific motor during system
initialization or before enable driver

Action
 Service

Report to product team
 Production

Report to product team
 Product

Commutate the motor before enabling the motor

Remark
 NA
635

Header
 GMP_SIO_LINK_TIMEOUT

Definition
 Sending the data to remote SIO timeout

Action
 Service

Report to product team
 Production

Check whether the SIO/ESIO, which cause timeout, physically exist or not
– Install the SIO/ESIO

Check the power supply input to the SIO/ESIO
– Fix the power supply issue

Verify whether the SIO/ESIO is malfunction by swapping another well-
function SIO/ESIO
– Order a new SIO/ESIO for replacement

Verify the SIOLink cable by swapping a healthy cable
– Order a new cable for replacement
 Product

Same as production

Identify the problematic hardware node from the error log file. Check any
excessive active component stated in activation file
– Correct the activation setting

Remark
 Locator is able to detect the existence of SIO/ESIO
636

Header
 GMP_INVALID_ACTIVATION_FILE_ACTIVATION_STATE

Definition
 The activation state in activiation.ini is incorrect. Other than 0 or
1 is invalid. 0: inactive, 1: active

Action
 Service

Check whether using the correct activation file

Report to product team
 Production

Same as service
 Product

Check activation.ini file and correct it by modify the file directly or
generate it by SCFMaker

Remark
 Locator is able to check the missing information in activation file
637

Definition
 Error in parsing the activation file

Action
 Service

Check the machine configuration selection

Inform product team
 Production

Check the machine configuration selection

Inform product team
 Product

Open the Activation file and then check whether the names of
each module’s component (i.e. channels and ports) between SCF
and SCFMaker

Generate the activation again by SCFMaker

Modify the SCF according to the activation file

Remark
 Locator shows the mismatch part
638

Header
 GMP_ACTIVE_RESOURCES_NOT_LINKED_TO_HW

Definition
 The active component doesn't connected to the hardware

Action
 Service

Inform product team
 Production

Inform product team
 Product

Check the error log file and find out the problematic active
component (i.e. port or channel)

Open SCF by SCFMaker and locate the problematic
component

Deactivate the component highlighted in red or link it to
corresponding hardware

Remark
 Locator displays the deactivated component
639

Header
 GMP_ENCODER_NOT_LINKED_TO_HW

Definition
 The active encoder port doesn't connect to the hardware

Action
 Service

Check whether using correct activation file

Connect the encoder component to the hardware
 Production

Same as service
 Product

Check whether the component should be activated

Connect the component to the hardware

Remark
 Locator is able to check the hardware connectivity status
644

Header
 GMP_INVALID_SIM_CARD

Definition
 The sim card in Motion Controller doesn't plugged

Action
 Service

Check the existence of sim card in motion controller card

Inform product team
 Production

Same as service
 Product

Check for the revision of both GMPLibrary and RTC

Remark
 Locator shows the library version and RTC version
645

Header
 GMP_INCOMPATIBLE_DEVICE_DRIVER_VERSION

Definition
 The device driver is imcompatible with the feature used (defined in SCF)

Action
 Service

Upgrade the device driver
 Production

Same as service
 Product

Same as service

Remark
 Locator shows device driver version currently using
646

Header
 GMP_REMOVE_COM_PORTS_FAIL

Definition
 Fail to remove the COM port

Action
 Service

Make sure the com port are well functioning

Check any fault on installing the Device Driver

Kill all com port related application

 Production

Same as service
 Product

Same as service

Remark
 NA
647

Header
 GMP_SET_READ_BUF_ADDR_FAIL

Definition
 Fail to map the memory for the COM port

Action
 Service

Make sure the com port are well functioning

Check any fault on installing the Device Driver
 Production

Same as service
 Product

Same as service

Remark
 NA
648

Header
 GMP_CREATE_COM_PORT_FAIL

Definition
 Fail to create COM Port

Action
 Service

Make sure the com port are well functioning

Check any fault on installing the Device Driver
 Production

Same as service
 Product

Same as service

Remark
 NA
650

Definition
 CRC Error

Action
 Service

Identify which SIOlink’s hardware got this error from error log. Then
check the existence of the SIOlink’s hardware from the machine

If it exists, check the power cable functionality (electrical drawing).
Replace the power module if failure

If the power module works properly, swap by healthy fiber cable.

If problem still exists, replace by a new hardware
 Production

Same as service
 Product

Same as service

Remark
 Locator should locate which hardware not exist
 Electrical drawing. Able to check the power automatically?
660

Header
 GMP_WAIT_DRV_CH_RDY_TIMEOUT

Definition
 The Driver channel doesn't enable within the timeout period

Action
 Service

Check any driver fault exists in the driver channel
 Production

Same as service
 Product

Same as service

Remark
 Locator is able to display any fault exists in the driver channel
671

Header
 GMP_EMERGENCY_STOP_TRIGGERED

Definition
 Emergency stop was triggered

Action
 Service

Check whether the EMO button is pressed
– Contact the operator for the reason of pressing EMO button

Check whether the signal of detecting the power down is triggered
– Report to product team
 Production

Same as service
 Product

Same as service

Find the root cause of false alarm

Remark
 NA
673

Header
 GMP_HALL_SNR_ERROR

Definition
 Hall sensor state is invalid or hardware timeout when performing index reference
commutation during system initialization

Action
 Service

Ensure the encoder and each hall sensors are functional
 Production

Same as service
 Product

Ensure the encoder and each hall sensors are functional

Remark
 Locator checks the encoder functioning?
675

Header
 GMP_SRH_IDX_FAIL

Definition
 Search index failed when performing index reference commutation

Action
 Service

Inform product team
 Production

Inform product team
 Product

ensure the channel is enabled, closed loop and not moving, and index
sensor is functional

Remark
 Can locator searches index?
676

Header
 GMP_UNKNOWN_IDX_ELECTRICAL_ANGLE

Definition
 The channel cannot perform index reference commutation

Action
 Service

Check whether using correct SCF and activation file

Inform product team
 Production

Same as service
 Product

Make sure the motor and driver supports index reference commutation type
and the channel has selected correct encoder as feedback source

Remark
 Locator check whether existing system supports index reference commutation
677

Header
 GMP_MOTOR_COMMUTATION_INACCURATE

Definition
 The commutation hasn't complete

Action
 Service

Check whether using correct SCF and activation file

Inform product team
 Production

Same as service
 Product

Use any of the commutation function to ensure more consistent
commutation angle

Remark
 Locator is able to run different type of commutation
679

Header
 GMP_UNKNOWN_ABS_ENC_OFFSET_ELECTRICAL_ANGLE

Definition
 Absolute encoder position and electrical angle relationship is unknown

Action
 Service

Check whether using correct SCF and activation file

Inform product team
 Production

Same as service
 Product

Make sure the motor has built-in encoder that supports absolute encoder
commutation type and the channel has selected this encoder as feedback
source.

Check whether hardware support to compensate encoder offset count

Remark
 Check whether hardware support the feature
680

Header
 GMP_DRV_CURRENT_SNR_ERROR

Definition
 Some current sensors in driver have wrong response

Action
 Service

Replace the driver
 Production

Make sure motion driver team has entered correct parameters to SCF

Driver power supply is ON and functional

Driver loading is connected properly

Motor does not move to cause back EMF

Check connection and direction of current sensors are correct and
functionality of current sensors are ok
 Product

Same as production

Remark
 Locator is able to check the driver sensor error?
683

Header
 GMP_HEALTH_MONITOR_NOT_EXIST

Definition
 Health Monitor should exist during initialization

Action
 Service

Retry

Execute it inside NuSpace

Report to product team
 Production

Same as service
 Product

Same as service

Remark
 Locator should able to run health monitor automatically
684

Header
 GMP_SIO_LINK_ERR

Definition
 SIO link error

Action
 Service

Check the hardware connectivity
 Production

Same as service
 Product

Same as service

Remark
 Locator should able to check the connectivity of linkage
694

Header
 GMP_BOARD_I2C_ERROR

Definition
 I2C error

Action
 Service

Check the board and board connector
 Production

Same as service
 Product

Same as service

Remark
 Locator is able to locate the I2C information?
695

Header
 GMP_INVALID_FIBER_NODE_TYPE

Definition
 Invalid fiber node type

Action
 Service

Ensure the node ID of each node is correct
 Production

Same as service
 Product

Same as service

Remark
 Locator is show the node ID information
697

Header
 GMP_SIO_READ_CONFIG_ERROR

Definition
 Failed to read SIO config data

Action
 Service

Check the communication linkage
 Production

Same as service
 Product

Same as service

Remark
 Locator is able to check the communication linkage
698

Header
 GMP_HALL_SNR_COMM_REQUIRED

Definition
 Hall sensor commutation is required

Action
 Service

Check whether using correct SCF and activation file
 Production

Same as service
 Product

Ensure hall sensor commutation was performed successfully

Remark
 Locator is able to show the commutation information
2016

Definition
 Driver NOT on when running motion command

Action
 Service

Ensure the channel is ON before any motion command

Turn it ON and retry the motion
 Production

Ensure the channel is ON before any motion command

Turn it ON and retry the motion
 Product

Ensure the channel is ON before any motion command

Turn it ON and retry the motion

Remark
 Locator is able to tell any protection is triggered that may cause
missing turn ON
9012

Definition
 Invalid port is in use when setting the datalog port entries

Action
 Service

Report to product team
 Production

Report to product team
 Product

Modify the port name of SCF

Modify the port name in the program

Modify the activation file

Remark
 Locator is able to tell the invalid port name user enterd
9016

Definition
 The datalog possession Key length is too long

Action
 Service

Report to product team
 Production

Report to product team
 Product

Correct the key such that the length is less than
129 characters. The length doesn't longer than 128
characters

Remark
 Locator is able to tell the datalog key users entered