Job Description Specialist Network Designer

Job title Specialist Network Designer Reports to (job) Technical Team Manager
Business Unit Global, DDSO
Team Customer Facing – Global, Location Technical and Service
T&SD Design Global Design Hubs.
Job Dimensions Design activities across Hours Mon to Friday
Global and Enterprise major Full Time (Some OOH as
contracts required)
Direct Reports N/A Career Level D
N/A

Why BT?
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace th
beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research
innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whil
an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achie
things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure,
large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competi
are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled p
development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re lo
love you to be part of our future.
Why Business Unit/Function
With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serv
companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and
services to global customers. It means our customers can connect easily and securely to the applications and data they need, w
in the world. Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a
around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service an
security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer ne
agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

1 - Customer partner - You put the customer first, promoting the breadth of services. Looks to fully understand the customers’ n
align relevant solutions, taking ownership of issues and resolving them in a timely manner and methodical approach.
2 - Continuous improver - You question current processes, trying to change and work smarter. You try new approaches or ideas,
understand the benefits and opportunities that they offer and lead on specific challenges.
3 - Active learner - You're quick to learn from experience and mistakes, readily applying new knowledge to the next challenge. Y
feedback and develop your self-awareness.
4 - Team player - You navigate relationships openly and honestly. You share knowledge and information to directly benefit or su
and play a leading part in the development of those working with you.
What I’ll be doing – your accountabilities Skills required for the job

• Provides technical concurrence and sign off for high profile and/or critical • May lead technical design output from level 1, 2, 3, or 4
network changes on major BT core platforms and/or customer bids; designers and/or third party resources.
accountable for managing technical risk for major platforms. • May lead a large matrix team of technical experts.
• Provides consultancy on network designs for multiple platforms and/or • Ability to support multiple customer domains across one or
solutions and/or customers more technologies
• Develops design patterns across multiple domains. • Provides strong influence on senior stakeholders in terms of
• Responsible for establishing design best practice within a unit. technical direction of platforms, which will influence commercial
• Responsible for estimating the time and type of resource needed to direction.
support deliverables for complex, high impact and high value projects. • Likely to lead on significant vendor selection for one or two
• Drives Right First Time solutions and leads lessons learned domains.
• Proposes technical strategy to network platforms and/or customer
solutions factoring in high impact and high risk as appropriate. Technical expertise required.
• Drives efficiency and scalability through the re-use of network designs and
accountable for the design whilst it is deployed across the overall network  Hands-on experience in design and implementation of
platform and/or customer solution. Cisco Unified Communications product range. Including
• Potentially leads a large matrix team (virtual) and is accountable for but not limited to Cisco CUCM , IM&P , CUC , etc.
complex network development using innovative approaches to design  Hands-on experience in design and implementation of
(including cross-portfolio solutions). Leverages technical resource/s as Cisco Video product range.
required to deliver the solution.  Hands-on experience in design and implementation of
• Decides on design scope and design to leading edge high impact and high Cisco Webex Calling product offerings.
risk network platforms and/or customer solutions  Hands-on experience in managing and supporting
• Decides on the time and type of resource needed to support deliverables Audiocodes/Sonus SBCs, Cisco voice gateways and
for complex, high impact and high value projects. mediapacks.
• Provide design authority for complex solutions and/or platform designs.  Technical VOIP Skills and working with technical
• Decides on network models for design testing. requirements
• Decides on approach to resolving customer affected issues to leading edge  Experience in MS Teams will be added advantage.
high impact and high risk network platforms and/or customer solutions, as  Cisco UC related Professional or Expert level
appropriate. certification is added advantage.
• Resolves in-life issues to high risk and high impact network platforms
and/or customer solutions, as appropriate Able to deliver significant stakeholder influence to resolve
• Decides how to re-use network designs. problems. Expected to give technical guidance to others to help
• Decides on implementation approaches of technology related resolve issues outside of the domain of the role.
transformation activity. • Provides thought leadership to senior internal stakeholders
and customers regarding the overall future platform and/or
customer solutions.
• Acts as a point of contact for technical expertise to advise
senior stakeholders, internal and external.

Connected leaders behaviours Experience you would be expected to have

• Solution Focused Achiever (Inspiring) • Expert user of design tools; seeks opportunities to develop
• Bold Decision Maker (Customer Focused) new design tools for BT, and for external adoption.
• Collaborative Partner (Team Player) • Makes authoritative recommendations on design tools and
processes for network platforms and/or customer solutions,
where appropriate.
• Able to solve problems typically specific to leading edge high
impact and high risk network platforms and/or customer
solutions.
• Able to solve complex and unknown problems that may lie
outside the domain of the role. Problems may impact a single
network platform and/or customer solution supporting multiple
services. The most complex problem will be platform wide,
impacting multiple services (and include multiple vendors) or
cross-portfolio solutions.
• Impact of decisions are specific to the design strategy and/or
direction for leading edge high risk and high impact network
platforms and/or customer solution.
• Evidence of successful transformation measures – e.g. step
change in processes, innovative designs.
• Mentors and share knowledge with others.
• Positive revenue measures for P&SD roles.
• Efficient cycle time.