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The document provides instructions for joining a domain on Windows 10 and Windows 7. For Windows 10, the user goes to Settings > System > About and clicks "Join a domain", entering the domain name and credentials. For Windows 7, the user right clicks the network icon, selects properties, and provides the correct IP address and subnet mask. The document also answers common technical support questions about computer hardware, the BIOS, RAM vs ROM, troubleshooting slow computers, latest processors, the blue screen of death, virus recovery, operating system types, backing up Outlook emails, bootloaders, checking the hostname and IP address, and installing a printer.

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syahmi
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© © All Rights Reserved
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Download as DOC, PDF, TXT or read online on Scribd
37 views

Interview Questions Tips

The document provides instructions for joining a domain on Windows 10 and Windows 7. For Windows 10, the user goes to Settings > System > About and clicks "Join a domain", entering the domain name and credentials. For Windows 7, the user right clicks the network icon, selects properties, and provides the correct IP address and subnet mask. The document also answers common technical support questions about computer hardware, the BIOS, RAM vs ROM, troubleshooting slow computers, latest processors, the blue screen of death, virus recovery, operating system types, backing up Outlook emails, bootloaders, checking the hostname and IP address, and installing a printer.

Uploaded by

syahmi
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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It Support (Question & Ans)

How to join Domain :-

On the Windows 10 PC go to Settings > System > About then click Join a domain. Enter the Domain
name and click Next. You should have the correct domain info, but if not, contact your Network
Administrator. Enter account information which is used to authenticate on the Domain then click OK

For Win 7 : -

1. Step 1: Right-click the computer icon located on the bottom right corner of the task bar. ...
2. Step 2: Click Local Area Connection.
3. Step 3: Click Properties.
4. Step 4: Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
5. Step 5: Provide correct IP address and subnet mask to this machine

1. What are the hardware components of desktop computer/laptop?


The hardware components for desktop and laptop computers are motherboard, processor,
RAM, monitor, mouse, soundcard, keyboard, graphics, hard disk drive, power supply, and
floppy disk drive.

2. What is BIOS?
BIOS are abbreviated as basic input output system and present in all computers. The main
purpose of the BIOS is that it ensures that all the components of the computer function
together. All details regarding the hardware components in the system are contained in the
BIOS. Special software is another name offered to BIOS as it interfaces the main hardware
components of the system with the operating system. The flash memory chip on the
motherboard is where it is stored.

3. Mention the difference between RAM and ROM?


RAM is random access memory which is used to store data temporarily. It is the data which
the computer is working presently. ROM is called read-only memory which is a permanent
type of memory storage for storage of important data. An example can be the BIOS.

4. What are the things to be done when a customer calls up that his computer is
slow?
The IT officer first needs to check if the computer takes a longer time to start. The next step
would be to check if the computer is slow with just one application or completely. Then the
system is checked for virus, spyware, and malware. And finally, the system is to be checked
for the space available in the hard disk drive.

5. Name the latest computer processors?


This interview question for technical support tests your knowledge and if you’re updated with
the latest technological trends. The latest computer processors are I3, I5, and I7 processor
and Intel Pentium Quad Core.

6. Do you have an idea about the blue screen of death (BSOD)?


The indicant of a critical system problem is called blue screen of death where in this case the
computer freezes completely. In such a situation it does not denote anything. The system can
be restarted or booted in the safe mode to solve this issue.
7. If your system is infected by a virus how you will recover the data?

You need to re-install another system, latest anti-virus software and an O.S with latest
patches.  Before you start your system, connect the infected HDD as a secondary drive then
scan and clean the infected hard drive. Once done, you can copy the files into the system.

8. What are the types of operating system or O.S?


The two types of operating systems are:
NOS : Network Operating System. Examples of NOS- Windows NT, 2000,2003
SOS : Simple Operating System. Examples of SOS – Windows 95,98, ME

9. How you can take backup of emails in ms outlook?


To take a back-up in the ms outlook, you have to go in control panel. In control panel you
have to go under mail option and then open the data file, select personal folder and click on
open folder. After that, you have to copy .pst and have to paste it wherever you want the
backup.
10. What is “Bootloader”?
Bootloader facilitates the loading of operating system on the system. It enables the booting
process and gives OS option to the users while starting the system.

11. How to check hostname of the computer

Open the Command Prompt window by clicking on Start > (All) Programs > Accessories


> Command Prompt.
Type ipconfig /all

12. How to check IP Address of computer

Open the Command Prompt window by clicking on Start > (All) Programs > Accessories


> Command Prompt.
Type i p c o n f i g  and press  ↵ Enter . This will display a list of your network connection information.
All of the network connections on your computer will be displayed.

Your active connection may be labeled Wireless Network Connection, Ethernet adapter, or Local Area
Connection. It may also be labeled by the manufacturer of your network adapter. Find your active
connection and look for IPv4 Address.
 The IP address is four sets of digits, with up to three digits per set. For example, it might look
like 192.168.1.4
 The ipconfig printout is long, so you may have to scroll up to find the IPv4 address.

13. How to install Printer

 Click the Start  button, and then, on the Start menu, click Devices and Printers.
 Click Add a printer.
 In the Add Printer wizard, click Add a local printer.
 On the Choose a printer port page, make sure that the Use an existing port button and
the recommended printer port are selected, and then click Next.
 On the Install the printer driver page, select the printer manufacturer and model, and
then click Next.
 If your printer isn't listed, click Windows Update, and then wait while Windows
checks for additional drivers.
 If none are available and you have the installation CD, click Have Disk, and then
browse to the folder where the printer driver is located. (For additional help, consult the
printer manual.)
 Complete the additional steps in the wizard, and then click Finish.

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