I have put together a list of refund methods that I have personally used over 3 years of running a

refunding service, and I have decided to share it with the cracked.io community.

Please consider dropping a like if you find this useful.

The Missing Item Method

As Its name Implies, It's commonly used by SE'ers to say that the Item they ordered from an online
store, was missing when they opened the "package/box" as delivered by the carrier.

For example, we'll pretend that you purchased a CPU from a UK electrical retailer named Currys and
had It sent to your home by their carrier service. Upon "opening the box", you'd call them and say
that nothing was Inside, meaning the CPU was missing- with the Intention to SE them for a refund or
replacement.

Alternatively, you can say that when you "opened the package", there was nothing Inside, meaning
the entire box as well as the CPU was missing. Allow me to explain how each of these alternatives
work.

Essentially, the manufacturer neglected to put the Item In the box and sent It to the company, thus
only the box was delivered to you. I recommend using the missing Item method with Items no
greater than 120 grams In weight.

The Corrupted File Method

During the process of assessing a claim for a refund or replacement, In order to complete the
request, some companies ask the SE'er to provide a picture that must Include the Item Itself and
other Identifiable details, like Its serial number and perhaps a handwritten note- to verify that the
Item does In fact belong to the account holder. When the Image has been sent and fulfills the above
criteria, the rep will approve the claim and Issue a refund or dispatch a replacement Item.

To circumvent this, social engineers use the "corrupted file method" by doing exactly that- sending a
file that's corrupted, therefore It will not open.

Naturally, the company will ask for It again, and the social engineer will keep sending the corrupted
file, but In a "different file format each time"- just to give the Impression that he's doing his utmost
best to comply with the company and resolve the matter at hand. The SE'er will assure the
representative that the file Is working fine on his end, and complain In a firm yet polite manner as to
why such a simplistic task cannot be completed. Through "perseverance and not taking no for an
answer", the SE has a pretty good chance of success.

The objective Is for the company to give In, and go ahead with the refund/replacement.
The Leaking Battery Method

When social engineering any Item that requires batteries to function, as Its name suggests, SE'ers
use the "leaking battery method" to claim that the Item they've ordered from a given online retailer,
was delivered with Its batteries leaking. Of course, nothing of the sort has happened- It's simply
suggesting that the Item was not received In Its original state, and that the company Is responsible
to fulfill their part of the deal by offering a refund or replacement.

For Instance, let's say the Item Is a "laptop" and the SE'er has said that Its battery was leaking when
delivered by the carrier. It Is more than likely, that the company will ask to return It and they'll
organize a refund/replacement when received. On the other hand, the rep will tell the social
engineer to take photos of the defective product, as well as a handwritten note and Its serial
number clearly visible In the Image.

Whatever the case may be, both requests can be easily manipulated. In terms of sending It back, the
"disposed of the faulty Item" method can be used, or the SE'er will opt for a company who utilizes a
carrier that does not accept dangerous/hazardous goods, thus they'll refuse to ship the laptop.
Pertaining to the photo, the "corrupted file method" (as per above) will be used to SE the rep/agent.

The Double Dip Method

Using the "double dip method", the SE'er will SE the same company and the same Item twice- hence
"double dipping!". This Is how It's done. We'll assume the social engineer wants to SE two AirPods
from the same company, without paying a single dime for either of them.

Firstly, he orders just the one pair and decides to use the "DNA" (Did Not Arrive) method. After
satisfying the company that the Item was (seemingly) not received, they decide to send out a
replacement- meaning another set of AirPods. The social engineer now has two AirPods, but only
paid for one. This Is a standard SE. Next comes the double dip.

The SE'er then calls the company and says that the replacement AirPods (that they just sent), are
defective. After going through a few routine troubleshooting steps, the rep asks to send them back.
The SE'er uses the "box method", by only sending back the box without the Item. Remember, the
social engineer still has two AirPods but only paid for one. The representative thinks they were
stolen during transit, and refunds the AirPods.

All In all, "two AirPods were SEd"- one using the DNA method and the other using the box method.
In other words, both Items were "double dipped". Because a refund was given, the SE'er has two
AirPods without paying for either of them.
The Cross Shipping Method

Legitimately speaking, cross shipping Is when a company delivers a replacement Item and at the
same time, the customer sends back the defective Item. Essentially, the company gets the defective
Item, and the customer gets the replacement Item. That's how It works In a legit environment, but
not In the world of SEing. Firstly, the SE'er will "research the company's terms" to see exactly how
their Cross-Shipping process operates.

For Instance, prior to sending out the replacement Item, some companies charge the customer's
account to the value of the Item and once they receive the faulty Item, they'll credit back the
account. This ensures the company doesn't get scammed.

The SE'er will avoid this by opting for a company that doesn't follow that policy.

Let's say the SE'er Is claiming a replacement for a nonfunctional GPU. After It's approved, he'll ask
for a "Cross Ship" and the representative will Issue an "RMA" (Return Merchandise Authorization).
As such, the company sends the replacement and the social engineer Is meant to send the faulty
Item- which Is not the case at all. Instead of returning It, the SE'er will send an "empty box" and
because the company has dispatched the replacement at the SAME time, the SE'er knows that he'll
get It without fail!

To prevent being tracked, he will use a "drop house/address" as the delivery point and of course, the
account details & payment system that was used to make the original purchase (the "GPU"), are
both fake. A "one-time VCC" (Virtual Credit Card) with fictitious details, anonymizes the payment
and as for the Info on the account, well, It's not hard at all to falsify the credentials.

The Fake Receipt Method

As with every SE, there's always a way to circumvent every obstacle and In this Instance, the social
engineer will create a fake receipt and send It off to the attention of the rep for a refund. However,
It's not as easy as generating It within a few minutes and leaving It at that- It must be done In a
systematic fashion, which brings me to my next point.

To avoid Inconsistencies, It's crucial that the "fake receipt matches the format & layout of the
original receipt". To do this, the SE'er will buy something from the same company using a different
account, and then work with that receipt by comparing It to his fake one. He'll also use the order
number from the original receipt but only change two digits, so when the company punches It Into
their system and It doesn't show up, It gives the Impression that It's an administration error on their
end.

In terms of creating the fake receipt, an online generator such as this does the job well or If It's an In-
store receipt that's printed from their cash register, this website has many options to replicate the
original. Alternatively, some SE'ers offer .PSD templates that're dedicated to specific stores, hence
the social engineer will use Photoshop to edit It accordingly. Whatever the choice may be, they're all
equally effective and a refund will be well and truly forthcoming.
The Boxing Method

With regards to social engineering major online retailers to the likes of Amazon, Logitech (and so
forth) and claiming that the wrong Item was received or It's defective, for the most part, they'll ask
to send It back prior to Issuing a refund or replacement. Evidently, the SE'er wants to keep It so to
(seemingly) comply with their request, he'll use the "box method" also known as "boxing", by
returning a box with nothing Inside or If the original Item Is rather heavy, a weight substitute Is used
such as "dry Ice" to give the appearance as though It does In fact contain the Item during shipment.

As simple as this may sound, It's Imperative to prepare the return In a very methodical manner by
leaving nothing to chance. Allow me to explain precisely what this Involves as follows.

Pertaining to "dry Ice" which Is frozen carbon dioxide that sublimates (turns to gas), the social
engineer packs this In the box, and not the Item. In doing so, he'll tear the box/package and seal It
with different colored tape- with the objective to make It seem as though It was tampered with
during transit. By the time the company receives It, the dry Ice would've sublimated (turned to gas)
and because of the taping on the box, they'd think that the Item was actually stolen and approve the
claim thereafter.

In contrast to boxing with dry Ice, If the Item Is extremely light (< 120 grams), then the social
engineer will still tear & tape the box, but will not place anything Inside. Given It's so light, It will not
register at the carrier's weighing facilities, therefore the consignment cannot be cross-checked and
the result will be the same- a successful outcome for the SE'er.

The DNA Method

As Its name Implies, the "DNA" (Did Not Arrive) method Is used to say that the package that was
scheduled for delivery by the carrier driver, did not arrive at Its Intended destination- namely the
SE'ers address. Naturally, the social engineer did receive It but for SEing purposes, he claimed
otherwise.

This method Is "carrier-based", thus It's compatible with just about any company who utilizes a
carrier service to send goods to their customers. Also, unless you're social engineering a house (so to
speak!), It's not specifically tied to any Items, so weights & dimensions generally don't have an
Impact- meaning all that's of concern, Is claiming that the delivery did not reach Its address and get a
refund or replacement.

However, common sense and good judgement must be exercised when selecting an Item. For
example, If It's a huge "1000 L fridge", then the carrier will not drop It off at the doorstep without a
signature. That aside, SE'ers use the DNA method with great precision, by exploiting a major
vulnerability In how companies deem their packages delivered. You see, a package that's marked as
"delivered" does not conclude that It was "personally received" by the SE'er.
That Is, the carrier did his job correctly by transporting It to the "correct house", but the SE'er wasn't
the Individual who "personally accepted It". A passerby could've signed for It or stolen It from the
doorstep! As you can see, there's a huge difference between the two, and that's what makes this
method so effective.

The FTID Method - This method does NOT working everytime, read carefully

Most SEers believe that this does In fact work each and every time, but I can assure you that nothing
could be further from the truth, hence don't bother wasting your valuable time, resources and
money on such a deficient piece of BS. Now there Is one particular way that allows a "better" (not
good, but "better") chance of success, however It's beyond the scope of this post to write a tutorial
on that. Use the search function on this blog and you'll find my guide.

In terms of the method Itself, "FTID" stands for "Fake Tracking ID", and Is all about having the
tracking number shown as delivered, but the company has no physical nor administrative record of
the package In their warehouse. This Is based on the SE'er returning the Item/package as per the
company's request.

One method Is (supposedly) done by modifying the receiver's address on the shipping label, but
leave the tracking number untouched, thereby the carrier driver will deliver It according to the
address on the label- namely to the Incorrect destination. As such, the tracking number will show It's
been sent to the correct place, but the physical package went somewhere else.

Given carrier's operate on a scanning system at the "collection point", the same with checking the
package In at "their depot" and also at the "drop off point", how on earth Is this supposed to work?
That's "three Individual scans" from sender to receiver! (based on a local delivery). Does the author
of this piece of garbage, honestly believe that the driver will forget to scan the package three times
and deliver It purely based on what's written on the label?

The Sealed Box Method

As opposed to the wrong Item received method, whereby you need to purchase a cheap Item and
send It when the company requests the return, the good thing about the "sealed box method" Is
that there's no Initial outlay- you can use anything you like to replace the original Item In the box,
thus you'll be making a 100% profit.

Here's how It works. Let's say you're planning to SE a GPU from Amazon. When you've received It,
you can send It back for a refund by using their return options (example: Bought by mistake, No
longer needed etc) but Instead of returning the Graphics Card, you pack anything that you have lying
around the house In the original box and send that Instead. Now It's not as simple as throwing
something In and dispatching It thereafter.
Firstly, "the Item that you're substituting, must weigh the same as the GPU" (or whatever Item
you're SEing at the time) and of greater Importance, Is to "seal the box precisely as per the
manufacturer's packing".

The objective Is to not show any signs of tampering whatsoever with how you've opened and sealed
the box, so when the company receives and scans It, they'll put It back In their Inventory and
generate a refund Into your account. It's also Important that "the box must be fully covered In
cardboard", therefore Its contents cannot be viewed externally. In short, If the sealed box does not
show any Inconsistencies, then the rep will have no reason to check Its contents- and that's what
makes this method so effective.

The Broken Glass Method

To fully utilize this method's potential, It's vital to order an Item from a company that uses a carrier
service to ship goods to their customers- with the Intention of It being damaged during transit,
therefore the "carrier" Is responsible and not the social engineer. If you haven't already guessed by
the title of this topic, the major drawback of the broken glass method, Is that It's limited to certain
types of Items- namely those that're susceptible to breakage such as perfumes and colognes.

That however, does not Imply that the method Is Ineffective. As a matter of fact, provided the SE'er
applies It In a calculated and strategic fashion, It's one of very few methods that works without fail
on just about every occasion, regardless of the company & type of carrier used.

How so, you ask? Well, given the purpose of this method Is (for example) to buy a bottle of perfume
and claim that It was broken at the time of when the SE'er received and opened the package, It's
very difficult (If not Impossible) for the carrier to prove otherwise. Anything could've happened to It
from the collection point, to the carrier's depot and when transported to Its destination- the social
engineer's address. Moreover and stating the obvious, "glass Is fragile" and Irrespective of how well
It's protected, "It can break" when going through so many hands during shipment.

Essentially, the SE'er will say that the bottle was smashed on receipt of goods, and have the claim
approved. In the event the company asks for proof, such as a photo of the shattered glass, the SE'er
will either Photoshop It, or use the "corrupted file method". Either way, a refund/replacement will
be forthcoming.

The Gift Method

During most refunds / SE, the rep will ask to verify ownership by requesting the "POP" (Proof Of
Purchase) and when that's been fulfilled, only then will the claim move forward In favor of the SE'er.
Evidently, he doesn't have the POP so the social engineer will use "the gift method" by saying the
Item was given to him as a gift from a friend.
In terms of circumventing the POP, the method tends to be quite effective, for the reason that the
gifter no longer has the POP and didn't see the need to keep It. After all, why would anyone hold on
to the receipt after they've given the respective Item as a gift? I certainly don't, and I'm sure you
share the same opinion. In the majority of Instances, the SE'ers account Is credited or a replacement
Is dispatched, but there are times when the social engineer Is asked to send It back, namely when he
says that It's broken/nonfunctional.

Rest assured, this can be bypassed- It's just a matter of being selective with the nature of the Item.
All the SE'er has to do Is use the "box method" as already described a few topics prior to this one. To
avoid the hassle of using dry Ice as the weight substitute, the choice of Item Is extremely light, thus
It will not register on the carrier's manifest. All In all, the SE Is destined to succeed.

The Corrupted Video Method

The concept of this method, Is very similar to the "corrupted file method" but Instead of using a file,
It's the "video" that will be manipulated In a very tactical manner that leaves very little to no room
for error. In this guide, "you" will be the social engineer as follows.

On the grounds that you're SEing a company for a "functional Item" that you haven't purchased to
begin with, the first thing they'll do Is go through a few routine troubleshooting steps and obviously
you'll say that It's still not working. Before deciding whether a refund/replacement can be Issued,
the rep will ask you to take a video of the nonfunctional Item and (for example) upload It to
YouTube. He may also ask to Include a handwritten note- just to verify that what you're saying Is
true and correct.

Now this may seem like a somewhat arduous task to evade, but believe me, It's fairly easy to work
your way around their request, by simply uploading any video you like and "changing a single
character In the URL"- which Is enough to deem It Invalid. The good thing about this, Is that "It will
still show that It's hosted on YouTube", which gives the Impression that you've complied with what
they've said but they're at fault for not being able to view It.

No doubt they'll keep asking you to send the link, and you repeat the procedure and express your
frustration as to why they cannot process such a simple task. The objective Is to reverse the situation
by putting the blame on them, rather than the other way around and through perseverance and
being adamant with your attack, they'll finally give In and approve your claim.

The Disposed Of The Faulty Item Method

When an Item Is purchased that requires some type of functionality to operate, such as a laptop or
computer keyboard, the fact Is that It doesn't always come shipped In Its faultless condition.
Manufacturing defects are Inevitable and although most are Identified and fixed during the final
Inspection by the quality control team, there are many that go unnoticed and leave the factory with
Imperfections and ultimately end up In the hands of the consumer.

Social engineers are well aware of this and use It to their advantage with the "disposed of the faulty
Item method", by being very selective with the nature of the Item they're planning to SE and most
Importantly, the reason why they decided to throw It out. The method can be used with something
already purchased, or with the "serial number method" against an Item that's still under warranty.

Here's how It generally works. For the purpose of this guide, I'll use an "electric toothbrush" as the
faulty Item. The SE'er will contact the representative asking for a refund however In order to process
It, the rep will request the Item be returned- which Is standard practice with just about every online
retailer. Of course, the SE'er Is one step ahead and says: "The toothbrush blew up when my son was
using It and due to my concern for his safety, I Immediately threw It out". In addition to that, he will
also mention: "He sustained a burn to his hand, but thankfully the doctor said It's nothing to worry
about".

Can you see what just happened here? The SE'er not only used health & safety as the reason for
disposing the Item, but also made sure that It (seemingly) caused an Injury to his son. Companies
take health & safety very seriously and given the severity of the circumstances Involved, a refund
was Issued with no questions asked.

The Wrong Item Received Method

Of all methods that you've had the pleasure of reading thus far, this one Is not only commonly used
by the majority of SE'ers, but It's also the most versatile, meaning It's compatible with every
company that has a warehouse full of stock. Unless you're looking to social engineer a car (so to
speak!), there's almost no restrictions with the type of Item to be SEd, and that's what makes "the
wrong Item received method" so effective.

Furthermore, errors In picking & packing orders happen In every warehouse environment, which
adds to the method's success rate. As Its name Implies, the SE'er will buy a product from (for
example) Amazon and upon opening the package, he received the wrong Item. That Is, he got
something completely different to what was originally paid for. Naturally and stating the obvious,
this Is not the case at all.

After calling the rep and Informing him of the error, the SE'er will be required to send the (apparent)
wrong Item back however as simple as It may sound, the method must be prepared In a systematic
manner to ensure the best chance of success, and here's how It's done. Let's say the original Item Is
an "IPhone XS" that weighs around 210 grams. The SE'er will purchase a very cheap Item from
Amazon themselves, on a different account and weighs roughly the same as the phone.

his Is the wrong Item that he'll be sending back. Now when they receive It and scan It, It will show
that It's part of their Inventory, hence they'll assume that they did make a mistake (by sending that)
and as such, the SE'ers account will be credited for the cost of the IPhone.
The Partial Method

If you've read the very first topic In this article namely the "missing Item method" (If you haven't, go
back and do so!), then you'll have no problem relating to what this entails. As per the title, the
"partial method" also referred to as "partial", pertains to ordering a bunch of Items from an online
store but claiming that your order was partially fulfilled. In other words and as an example, you
purchased 5 Items however you only received 3 or 4 of those Items.

It's based on the same principle as the missing Item method, but Instead of buying only the one and
SEing that alone, you purchase multiple Items on the same shipment and then say that one or more
were not In the box/package when you opened It. For this to work, the Item(s) that will be SEd, must
be extremely light and not register a weight on consignment, therefore the company cannot cross-
check the details with the carrier's records. I recommend a weight of no greater than 120 grams- and
that's pushing It to Its limit.

From an SE'ers standpoint, here's a brief example of how It's used. He's placed an order for 6 Items
In total, one of which Is a pair of Ray-Ban Justin Rectangular Sunglasses weighing around 29 grams-
this Is what he'll be SEing. When his delivery arrived, the SE'er waited for 20-30 minutes, and then
called the company explaining that the sunglasses were missing when he opened the package.

As expected, they opened an Investigation to determine why there was a discrepancy between the
dispatched and received goods, but due to the sunglasses being as light as a feather, there was no
way that they could pinpoint where the variance occurred.

The Serial Number Method

The most common way to social engineer online retailers to the likes of Argos, Logitech and so forth,
Is to buy the Item first and then use any one of the traditional methods thereafter. The main
advantage of this methodology, Is that you have (where applicable) more than one suitable method,
hence can select the one that's most likely to work In your favor. It's all well and good when funds
are readily available, but not every SE'er has money to spare and that's when "the serial number
method"comes Into action.

Evidently, this relates to Items that do In fact contain serials such as computer keyboards, AirPods,
speakers, SSDs (Solid State Drives) and the list goes on and for obvious reasons, It must be under
warranty before the claim can begin. So how do you get your hands on a valid serial number, when
you don't have the Item at your disposal? Well, If you play It smart you will have the Item, but on a
temporary basis, and here's how It's done.

This Is referencing the social engineer from a third-person point of view. When he's chosen the Item
that he'd like to SE, he will purchase the exact same one from a particular company and when
received, he'll open the box, locate & write down the serial number and return the Item for a refund.
The SE'er will then contact "another company" that has the same one In stock, and tell the rep that
It's not working and after going through a number of routine troubleshooting steps, the
representative will be satisfied that a refund Is warranted, and credit his account for the full cost of
the Item. Now the serial number method does have Its drawbacks.

For example, the SE'er may be asked to provide a "POD" (Proof Of Destruction), that contains a video
clearly showing that the Item has been destroyed- by way of drilling holes Into It, cutting the cord,
breaking buttons and so on and so forth.

The Reship Method

Before I get onto that, a reship Is also used for legit purposes, namely If you cannot have packages
delivered to your current address due to shipping restrictions. As such, a reship company will accept
the package on your behalf, and forward It to you. Makes sense? Good.

Social engineers however, have other Intentions, one of which Is used with an "AR" (Advanced
Replacement). This Is when the company sends a replacement Item and once It's received by the
SE'er, he's supposed to send the defective Item back and failure to do so, will result In his account
being billed for the cost of the replacement Item.

This Is where the "reship method" (or "reshipping method") takes effect as follows. When the
package has been dispatched by the online store, It's delivered to the reship company's warehouse
and not to the SE'ers address. The reship service will then forward/send It to the social engineer.

Now to add another layer of anonymity, the SE'er will use a fake account and a "drop address", thus
will accept the delivery from the reship company at the "drop address"- that Is, at someone else's
home! As a result, there's no way that the SE'er can be Identified, which Is a perfect environment for
"Advanced Replacements"- he'll happily receive the replacement Item, without any concerns
whatsoever about the company billing his account.

And now?

You now have all the keys to start SEing. You can use it to resell the products you get, open your
service or just for your own use. If this thread has helped you, please support me, it motivates me to
continue!

This thread was made using 'socialengineers blog' informations.