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    Toyota DTR Tcy 22-005

    Uploaded by

    Akie Montepia
    The document is a dealer technical report regarding a 2021 Toyota Vios with air conditioning issues. It details that the vehicle was brought in with a complaint of no cool air from the air conditioning. Upon inspection, the technicians found that the refrigerant pressure was 0 PSI, indicating a refrigerant leak. They discovered a hole in the suction hose caused by it rubbing against the engine coolant bleeder. Replacing the suction hose, performing a vacuum, adding compressor oil, and recharging the refrigerant resolved the customer's complaint.

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    © All Rights Reserved
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    Toyota DTR Tcy 22-005

    Uploaded by

    Akie Montepia
    48 views6 pages
    The document is a dealer technical report regarding a 2021 Toyota Vios with air conditioning issues. It details that the vehicle was brought in with a complaint of no cool air from the air conditioning. Upon inspection, the technicians found that the refrigerant pressure was 0 PSI, indicating a refrigerant leak. They discovered a hole in the suction hose caused by it rubbing against the engine coolant bleeder. Replacing the suction hose, performing a vacuum, adding compressor oil, and recharging the refrigerant resolved the customer's complaint.

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    Toyota Dtr Tcy 22-005

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    The document is a dealer technical report regarding a 2021 Toyota Vios with air conditioning issues. It details that the vehicle was brought in with a complaint of no cool air from the air conditioning. Upon inspection, the technicians found that the refrigerant pressure was 0 PSI, indicating a refrigerant leak. They discovered a hole in the suction hose caused by it rubbing against the engine coolant bleeder. Replacing the suction hose, performing a vacuum, adding compressor oil, and recharging the refrigerant resolved the customer's complaint.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    48 views6 pages

    Toyota DTR Tcy 22-005

    Uploaded by

    Akie Montepia
    The document is a dealer technical report regarding a 2021 Toyota Vios with air conditioning issues. It details that the vehicle was brought in with a complaint of no cool air from the air conditioning. Upon inspection, the technicians found that the refrigerant pressure was 0 PSI, indicating a refrigerant leak. They discovered a hole in the suction hose caused by it rubbing against the engine coolant bleeder. Replacing the suction hose, performing a vacuum, adding compressor oil, and recharging the refrigerant resolved the customer's complaint.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    Dealer Technical Report Confidential

    Dealer Toyota Calbayog Samar Issue Date 5/24/2023


    Report No. TCY 22-005 Page No Page 1 of 6

    For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only
    Approver Author
    Marjorie Joy A. Orocay
    Rodolfo E. Fabrigaras
    Service Manager
    Dealer Technical Leader

    I. SUBJECT
    VIOS 1.3 CVT, NSP150L, DTC Code B1801 , Open in D Squid Circuit
    II. VEHICLE DETAILS
    Model Name Model Code VIN / Frame Number
    VIOS NSP150L MR0AB8DD1M5137288
    Engine Number CS Number Mileage (km) Year Model
    2GD5092147 S2J654 24,421 KM 2021
    Delivery Date First Complaint Date Repair Date TMP Received Date
    07/28/2021 10/26/2022 11/07/2022
    III. MARKET IMPACT ANALYSIS
    Technical Rank Market Impact Case Situation
    ☐ S ☒ Buyback Requested
    ☒ High
    ☐ A ☐ Out of Warranty
    ☐ Medium
    ☒ B ☐ After Countermeasure
    ☐ Low
    ☐ C ☐ Potential High Number of Case
    Third Party Involvement MTD Case Total Case
    ☐ Government ☐ DTI ☒ Others
    ☐ Court / Legal ☐ Lemon Law
    1 1
    ☐ Police ☐ Media
    ☐ Fire Dept ☐ Social Media
    IV. CUSTOMER COMPLAINT
    Customer Complaint Airbag sign indicate in dashboard panel
    Voice of Customer Sir paki check ng aircon ng sasakyan ko. Wala na kasing lamig.
    V. REPAIR HISTORY
    Pre-Delivery Service
    - - -
    Preventive Maintenance Service
    11/05/2022 Preventive Maintenance Service 25,147 KM

    Warranty Claim
    - - -
    Non-Warranty Repair
    - - -
    Body and Paint Repair
    - -
    Accessories Installation& Other Items
    - - -
    VI. COMPLAINT OCCURRENCE CONDITION
    Complaint Description DTC B1801 Occur due to Spiral Cable Open Circuit
    Complaint First Occurrence 10/26/2022
    Frequency / Timing Always
    Location My Garage
    Road Surface Cemented
    Passenger Load 1
    Vehicle Speed (kph) 0kph
    Engine Speed (rpm) Engine Idling
    Electrical Load A/C & Radio ON
    <Additional condition> None

    TOYOTA MOTOR PHILIPPINES CORPORATION


    Customer Service Operations - Technical Department
    Form CSOT-EDER-14210-01
    Dealer Technical Report Confidential
    Dealer Toyota Calbayog Samar Issue Date 5/24/2023
    Report No. TCY 22-005 Page No Page 2 of 6

    For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only
    VII. VEHICLE USAGE CONDITION
    Usage Private
    Mileage (km) 24,147 KM
    Route Paranas, Western Samar
    Road Surface Asphalt road, Cemented road and Rough road
    Weather 32̊C Outside weather condition
    Vehicle Speed 0-10 KPH
    Passenger Load 1 – 6 Person
    Driven by Male
    Electrical Load A/C & Radio ON
    <Additional condition> -
    VIII. COMPLAINT CONFIRMATION
    Illustration Item / Activity Result & Judgment

    GOOD
    Visual Inspection of Vehicle Exterior
    No Damages Or Hit Mark OK

    Duplicate Customer complaint.


    Confirmed Aircon No Cooling NG
    Switch on A/C

    Description of Complaint Aircon No Cooling due to Refrigerant Leak on compressor assymbly


    <Conditions or Parameters> At TCY Service area
    Evaluation Rating <if applicable> 3- Marginal (Very critical customers may complain)
    IX. VEHICLE INSPECTION AND TROUBLESHOOTING DETAILS
    Illustration Inspection / Diagnosis Result & Judgement

    TOYOTA MOTOR PHILIPPINES CORPORATION


    Customer Service Operations - Technical Department
    Form CSOT-EDER-14210-01
    Dealer Technical Report Confidential
    Dealer Toyota Calbayog Samar Issue Date 5/24/2023
    Report No. TCY 22-005 Page No Page 3 of 6

    For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only

    Checked refrigerant pressure Actual Reading: 0psi NG

    TOYOTA MOTOR PHILIPPINES CORPORATION


    Customer Service Operations - Technical Department
    Form CSOT-EDER-14210-01
    Dealer Technical Report Confidential
    Dealer Toyota Calbayog Samar Issue Date 5/24/2023
    Report No. TCY 22-005 Page No Page 4 of 6

    For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only

    We found leak on Suction Hose


    Visual inspection of Aircon Pipe due to pipe hitting on the engine NG
    coolant bleeder.

    Removed Suction Hose Found Hole on Suction Hose NG

    Hole

    TOYOTA MOTOR PHILIPPINES CORPORATION


    Customer Service Operations - Technical Department
    Form CSOT-EDER-14210-01
    Dealer Technical Report Confidential
    Dealer Toyota Calbayog Samar Issue Date 5/24/2023
    Report No. TCY 22-005 Page No Page 5 of 6

    For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only

     Replaced A/C Suction Hose.


     Performed Vacuum. After replacing Suction Hose
     Added Compressor Oil. customer complaint was OK
     Recharged Refrigerant 134A. eliminated

    X. PROBABLE CAUSE
    We suspected that the vehicle problem was due to the following:
    1.) Deformed Suction Hose
    2.) Poor assembly of Aircon Suction Hose
    XI. CORRECTION
    Replaced A/C Suction Hose, Performed Vacuum, added Compressor Oil and Recharged Refrigerant 134A.
    OFP Was stored at TCY.
    Original Failed Part
    N SUCTION, HOSE 88712-BZ610 110092979
    Correction Part
    N SUCTION, HOSE 88712-BZ610 110092979
    XII. RESULT
    After replacing A/C Suction Hose customer complaint was eliminated
    XIII. REQUEST &COMMENT
    These is the 1st case received of dealer side
    This complaint was resulted a negative feedback regarding Toyota quality
    Kindly stock parts so that we can ordered anytime
    XIV. AFFECTED VEHICLES
    1 affected unit for this month
    No Model Code VIN/Frame No. Engine No. Delivery Date Repair Date Odometer (Km)
    N F653L MHKM5EE2FMK017090 1NRG131398 08/19/2021 02/01/2022 5,753 KM
    XV. ATTACHMENTS

    TOYOTA MOTOR PHILIPPINES CORPORATION


    Customer Service Operations - Technical Department
    Form CSOT-EDER-14210-01
    Dealer Technical Report Confidential
    Dealer Toyota Calbayog Samar Issue Date 5/24/2023
    Report No. TCY 22-005 Page No Page 6 of 6

    For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only
    Item File Name / Remarks
    ☐ Photo / Video / Audio Recording
    ☐ Vehicle Servicing Document
    ☐ Test Result
    ☐ Check Sheet
    ☐ GTS Snapshot Data
    ☐ <Others>

    Attachment sent through email must be within 5MB of file size

    TOYOTA MOTOR PHILIPPINES CORPORATION


    Customer Service Operations - Technical Department
    Form CSOT-EDER-14210-01

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