(Mid Term Important Subjective By Rana)

MGT510 MID TERM PAPER SHARED BY STUDENT

ON JUNE 24, 2018 AT 10:17PM

1
 MGT510 MID TERM PAPER SHARED BY STUDENT

MID TERM PAPER FALL SEMESTER 2017

Total questions in the mid term paper were18

12 objectives for 12 Marks

Subjective part of the mid term paper

13)Define concept of quality in different ways. (3 marks)

14) How fact-based decision making does help an organization in bringing continuous
improvement in its processes & practices? (3 marks)

15) How do you see the future of Quality Management in the increasing global market place? (3
marks)

16) Suppose you visit a bank to open an account but the CRO is too busy to respond. What do
you suggest to this bank to improve its services in this regard? Relate your suggestions to
ANY TWO principles of TQM? (5 marks )

17) What are the different costs that are included in the total quality cost for a product? If an
organization keeps the total quality costs at a minimum, what benefit it will gain? (5 marks )

18) How does Crosby comment on the Zero Defect (ZD) Concept? What is your personal
opinion on the fact that “is zero defect production is rationally possible keeping in mind the
humanly nature of the employees”?
(5 marks )

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 17, 2016 AT 2:44PM

My today paper

Total question 23

Mcqs 18

2 question 3 marks

2
 3 question 5 marks

1.what is unavoidable cost. Give two example of unavoidable cost.3marks

2.Data and information are needed to analysis the all organization. Do you agree or disagree give
rational view.5marks

3.How can the different between tradtional view and total quality perspactive. Explain any five
points.5marks

MGT510 MID TERM PAPER SHARED BY STUDENT

TODAY 9.00 AM EXAM 12.19.2016

2 question 3 marks(juran quality fitness for use)

3 question 5 marks
1.what is unavoidable cost. Give two example of unavoidable cost.3marks
Unavoidable costs are those related to preventing defects. These include inspection,
sampling, sorting, and other quality control initiatives.
2.Data and information are needed to analysis the all organization. Do you agree or disagree give
rational view.5marks
At the work level, data provide real-time information to identify assignable reasons for variation,
determine root causes, and take corrective action as needed. This might require lean
communication a channel consisting of bulletins, computerized quality reports, and digital readouts
of part dimensions to provide immediate information on what is happening and how things are
progressing. At the process level, operational performance data such as yields, cycle times, and
productivity measures help manager determine whether they are doing the right job, whether they
are using resources effectively, and whether they are improving. Information at this level generally
is aggregated; for example daily or weekly scrap reports, customer complaint data obtained from
customer service representatives or monthly sales and cost figures faxed in from field offices. At the
organization level, quality and operational performance data from all areas of the firm, along with
relevant financial, market, human resources, and supplier data, form the basis for strategic planning
and decision making. Such information is highly aggregated and obtained from many different
sources throughout the organization.
3.How can the different between tradtional view and total quality perspactive. Explain any five
points.5marks The traditional view of quality saw employees as passive workers who followed
orders given by supervisors and managers. It was their labor, not their brains that was wanted. With
total quality, employees are empowered to think and make recommendations for continual
improvement. They are also shown the control boundaries within which they must work and are
given freedom to make decisions within those boundaries. major difference how quality is defined,

3
 how quality is measured, how quality is achieved, quality as afunction, attitude towards defects and
responsibility for quality.

major differences between the traditional view of quality and the total quality perspective:

Productivity vs quality, high quality is defined, high quality is measured, high quality is achieved and
attitude towards defects.

My Paper, Question i
remembered are
How many discusion
skills are?
9
. Open the discussion

2. Listen
3. Ask for clarification
4. Manage participation
5. Summarize
6. Manage time
7. Contain digressions
8. Test for agreement
9. Close the discussion
Who present the theory X & theory Y?

McGregor’s Theory X model of motivation: worker dislike work and require

close supervision and control. TQ organizations support the premise of
Theory Y: workers are self-motivated, seek responsibility, and exhibit a high
degree of imagination and creativity at work. TQ managers provide
leadership rather than overt intervention in the processes of their
subordinates,

1. Theory of variation and special causes?

The second part of Profound Knowledge some understands of statistical theory, particularly as it applies
to variation. Just as no two pizzas or “Qeema Nans” are exactly alike, no two outputs from any
production process are exactly alike. A production process contains many sources of variation. Different
lots of martial will vary in strength, thickness, or moisture content, for example. Cutting tools will have
inherent variation in strength and composition. During manufacturing, tools will experience wear,
machine vibrations will cause changes in settings, and electrical fluctuations will cause variations in
power. Operators may not position parts on fixtures consistently.

Common causes, assignable causes and special causes.

4
 2. What is transcendent view of quality?
The concept of quality has often been defined, from a transcendent view, as “innate
excellence”. This view implies that high quality is something timeless and enduring, an
essence that transcends or rises

above individual tastes or styles. It often regards quality as an un-analyzable property that people
learn to recognize through experience, just as Plato argued that beauty can be understood only
after exposure to a series of objects that display its characteristics

3. Industrial development and proceeds?

Japan was the first major non-Western nation to get on the Western technological and
organizational advances of the century after the first industrial revolution. It subsequently
proved fully able to develop and contribute to the broad, constant technological advances
that began in the 20th century, as science
became connected to technology. Japan's economic development remains a model
for many technologically less advanced countries which have not yet mastered
modern technology to organizational forms. Knowledge of Japanese technological
and economic history can contribute importantly to our understanding of
economic growth in the modern era 4. Discuss unaviodable cost with at least 2
examples?
Repeated

My Today's Paper:
Total question was 25, 19 MCQs (Mostly conceptual, don't know whether came from past papers or)
and rest subject questions.
Q1: External Failure Cost with two examples (3)
External Failure Costs

Failure costs occurring after delivery or shipment of the product -- and during or after
furnishing of a service -- to the customer. Examples are the costs of:

• Processing customer complaints

• Customer returns
• Warranty claims
• Product recalls
Q2: Goal and Role of management in Organism Model and cultural model (3)
Organism model goal is organizational survival and role is objective; inside boundary.
Cultural model goal is meeting individual role and role is boundaries defined through relationships.

Q3: Scenarios was given and needs to describe three reasons while considering TQM principles (5)
. Customer focus – understanding customer’s needs, striving to exceed their expectations.

5
 2. Leadership – establishing direction, unity of purpose, and a supportive
work environment. 3. Involvement of people – ensuring that all employees
at all levels are able to fully use their abilities for the organization’s benefit.

4. Process approach – recognizing that all work is done through processes, and
managing them accordingly.

5. System approach to management – expands on the previous principle in that

achieving any objective requires a system of interrelated processes.
6. Continual improvement – as a permanent organizational objective, recognizing
and acting on the fact that no process is so good that further improvement is
impossible.
7. Factual approach to decision making – acknowledging that sound decisions must
be based on analysis of factual data and information.
8. Mutually beneficial supplier relationships – to take advantage of the synergy that
can be found in such relationships
Q4: Total cost of Quality included what? and how we can benefit for reducing it (5)
Prevention cost, appraisal cost, failure cost, internal failure cost and external failure cost

Total quality costs are the sum of the above costs to produce a product or to deliver a service. This
represents the difference between the actual cost of a product or service and what the reduced cost
would be if there were no possibility of substandard service, failure of products or defects in their
manufacture. The measure of revenue saved by producing the right product the first time and every
time will actually be the return one gets by implementing the system of quality.

Q5: Traditional quality view vs Total quailty, explain five points (5)
Repeated
December 29,
2015 at 6:23pm my
todays paper
q1 write four parts of profound knowledge
System of Profound Knowledge

Profound knowledge consists of four parts: (1) appreciation for a system, (2) theory of variation, (3)
theory of knowledge, and (4) psychology
Q2 ISO 9001
The purpose of ISO 9001 is to define the minimum Quality Management System requirements
needed to achieve customer satisfaction by meeting specified product requirements. Compliance
with ISO 9001 may be used by an organization to demonstrate its capability to meet customer
requirements.
Q3 write juran 10 points of quality improvement
1. Build awareness of both the need for improvement and opportunities for improvement.
6
 2. Set goals for improvement.
3. Organize to meet the goals that have been set.
4. Provide training.
5. Implement projects aimed at solving problems.
6. Report progress.
7. Give recognition.
8. Communicate results.

9. Keep score.
10. Maintain momentum by building improvement into the company’s regular systems. Q4
European award

European Quality Award

In October 1991, the European Foundation for Quality Management (EFQM) in partnership with the

European Commission and the European Organization for Quality announced the creation of the

European Quality Award. The award was designed to increase awareness throughout the European

Community, and businesses in particular, of the growing importance of quality to their

competitiveness in the increasingly global market and to their standards of life.

My today's MGT510 paper:

Total Marks: 39
Total Qs: 23
Total MCQs: 18
The subjective questions are as follows:
1. how conformance to quality contributes to increase in organizational profitability. justify
with rationale Conformance: the degree to which physical and performance characteristics
of a product match preestablished standards.
Value-based approaches expand on the user-based view f quality by incorporating the notion of “price
of costs.” Regarding value-based approaches, Garvin (1988) suggests “a quality product is one that
provides performance or conformance at an acceptable price or cost. By this reasoning, a $ 500 running
shoe, no matter how well-constructed, could not be a quality product, for it would find few buyers.” In
support of this view, researchers have demonstrated a positive relationship between market share and
value-based measures of quality.

2. in order to achieve business excellence, it is important to maintain effective communication

with customers and suppliers. Explain
Excellent communication between customers and suppliers is the key to total organizational
excellence.

7
 This will eradicate the ‘demanding nuisance/idiot’ view of customers, which pervades
some organizations. Poor communications often occur in the supply chain between
organizations, when neither party realizes how poor they are. Feedback from both
customers and suppliers needs to be improved, where dissatisfied customers and
suppliers do not communicate their problems. In such cases non-conformance of
purchased products or services is often due to the customer’s inability to communicate
their requirements clearly. If these ideas are also used within an organization, then the
internal supplier/customer interfaces will operate much more smoothly
3. discuss self oriented meeting behaviors of group members
Self-oriented group members are mainly focused on fulfilling their own personal needs.
They do not attend to the needs of the group.

Controlling, withdrawing, seeking attention, diverting, excluding, belittling and blocking are the
behaviours
4. What is PDCA? explain, why is it called a cycle?
Among the most widely used tools for continuous improvement is a four-step quality model—the
plandocheck-act (PDCA) cycle, also known as Deming Cycle or Shewhart Cycle:

Act: If the change was successful, implement it on a wider scale and continuously assess your
results. If the change did not work, begin the cycle again.

5. what are the consequences faced by organization due to lack of attention by employees.
how these errors can be controlled efficiently?
Most human error is caused by lack of attention rather than lack of knowledge. Lack of
attention is created when we assume that error is inevitable. If we consider this
condition carefully and pledge ourselves to make a constant conscious effort to do our
jobs right the first time, we will take a giant step toward eliminating the waste of rework,
scrap, and repair that increases cost and reduces individual opportunity

Following were long questions:

Discuss the meeting behaviours of self-oriented group members.
Repeated
Explain prevention cost with the help of examples.
Prevention Costs

The costs of all activities specifically designed to prevent poor

quality in products or services.

Examples are the costs of:

• New product review

• Quality planning
• Supplier capability surveys
8
 • Process capability evaluations
• Quality improvement team meetings
• Quality improvement projects
• Quality education and training
What is quality improvement and how can it proceed according to
Juran's trilogy? Quality Improvement: The improvement of quality
should be ongoing continual:

1. Develop the infrastructure necessary to make annual quality improvements.

2. Identify specific areas in need of improvement, and implement improvement projects.
3. Establish a project team with responsibility for completing each improvement project.
4. Provide teams with what they need to be able to diagnose problems to determine root causes
develop solutions, and establish control that will maintain gains made.
Why does routine inspection create porblems in the organization?

Understand Inspection – Routine inspection acknowledges defects but does

not add value to the product. Instead, it encourages defects because
“someone else” catches and fixes the problems. This procedure increases
costs and decreases productivity. Workers must take responsibility for their
own work and be able to take appropriate action to assure good quality.
Manager need to understand how variation affects their processes and to take
steps to reduce the causes of variation. Inspection should be used as
information-gathering tools for improvement, not as an end in itself. Explain
the following

• Canadian Awards for Business Excellence Canada’s National Quality Institute (NQI) recognizes
Canada’s foremost achievers of excellence through the prestigious Canada Awards for Excellence.
NQI is a nonprofit organization designed to stimulate and support quality-driven innovation within
all Canadian enterprises and institutions, including business, government, education, and health
care.
• and
• Australian Business Excellence Awards The Australian Quality Awards (now called Business
Excellence Awards) were developed independently from the Baldrige Awards in 1988. The awards
are administered by the Australian Quality Awards Foundation, a subsidiary of the Australian
Quality council.

My Today's Paper
Questions kuch hi yaad hain
i. What is Quality Improvement and how it can be
achieved by juran Trilogy. Repeated ii. What is prevention
cost. Explain with example.

9
Repeated iii. What is transcendent view of
quality and what are it critique. Repeated
iv. what is document and what is record

Report is informational work made with the specific intention of relaying information .speech

or film. Document is printed paper giving information or evidence. Like passport

y
pa
pe
r
on
16
ja
nu
ar
y
tot
al
23
qu
est
io
ns
Q1.concept of quality?

People define quality in many ways. Some think of quality as superiority or excellence, others view it
as a lack of manufacturing or service defects, still others think of quality as related to product
features or price. Followings are some of many ways to look at quality.

1. perfection
2. consistency
3. eliminating waste
4. speed of delivery
Q2.characteristic of quality management system?
Characteristics of Total Quality Management

Customer focus (internal and external)

Obsession with quality

10
Scientific approach to problem solving

Long-term commitment
Teamwork

Continual process and product improvement

Education and training intensive

Freedom through control

Unity of purpose

Employee involvement and empowerment

Q3.statistical quality control era vs strategic quality control era?

strategic quality management era:

There are, however, dramatic differences from earlier eras.

For the first time, top managers began to view quality positively as a competitive
advantage, and to address it in their strategic planning processes, which are focused on
customer value.

Because quality started to attract the attention of top managers, it impacted management
throughout the organization. Quality was not just for the inspectors or people in the quality
assurance department to worry about. This era marks the emergence of a new paradigm for
management. Statistical quality control requires that numbers derived from measures of
processes or products be analyzed according to a theory of variation that links outcomes to uses.
19- Benifits of QMS 8th principal (3)
Mutually beneficial supplier relationships – to take advantage of the
synergy that can be found in such relationships.

20- Defination of quality by crosby & cost of quality (3)

QUALITY is DEFINED as conformance to requirements
The only performance measurement is the cost of quality. The cost of quality is the
expense of non conformance. Crosby notes that most companies spend 15 to 20
percent of their sales dollars on quality costs. A company with a well-run quality
management program can achieve a cost of quality that is less than 2.5 percent of
sales, primarily in the prevention and appraisal categories. Crosby’s program calls
for measuring and publicizing the cost of poor quality. Quality cost data are useful
in calling problems to management’s attention, selecting opportunities for
corrective action, and tracking quality improvement over time. Such data provide
visible proof of improvement and recognition of achievement. Juran also supports
this theme. 21- Qulity improvement & juran trilogy (5) Repeated

22- Industrial development and

proceeds (5) Repeated
11
 23- Preventation cost and
examples (5)
Repeated

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 21, 2016 AT 10:03AM

Long Questions:

The Quality Manager of ABC Company is planning to get itself registered with ISO 9001 (2000) for its
quality management systems (QMS). Suggest the various benefits that the organization can achieve
after being registered.

What relationship exists between quality and profits? How can the increased quality of design assure
the increased profits for an organization? Justify your answer with valid rationale points.

The characteristics of the quality are critically important for both manufacturing and service
organizations to be considered. Briefly describe the important characteristics of quality for a service
organization? How will you critically analyze the work of Juran? Do you think all of his proposed ten
points were originally his own work that does not mess with the contribution by any other Quality Guru?

How fact-based decision making does help an organization in bringing continuous improvement in its
processes & practices?

MGT510 MID TERM PAPER SHARED BY STUDENT

ON MAY 28, 2016 AT 2:50PM

My Paper, Question i remembered are

How many discusion skills are?

6, 7, 8, or 9

Who present the theory X & theory Y?

Ans. Doglous Gredger

MGT510 MID TERM PAPER SHARED BY STUDENT

12
 ON MAY 28, 2016 AT 2:57PM

1. Theory of variation and special causes?

2. What is transcendent view of quality?

3. Industrial development and proceeds?

4. Discuss unaviodable cost with at least 2 examples?

MGT510 MID TERM PAPER SHARED BY STUDENT

ON JUNE 1, 2016 AT 6:24PM

My Today's Paper:

Total question was 25, 19 MCQs (Mostly conceptual, don't know whether came from past papers or)
and rest subject questions.

Q1: External Failure Cost with two examples (3)

Q2: Goal and Role of management in Organism Model and cultural model (3)

Q3: Scenarios was given and needs to describe three reasons while considering TQM principles (5)

Q4: Total cost of Quality included what? and how we can benefit for reducing it (5)

Q5: Traditional quality view vs Total quailty, explain five points (5)

Best of Luck...!:) message for others to post don't only visit for view this also help others....

MGT510 MID TERM PAPER SHARED BY STUDENT

ON JANUARY 14, 2015 AT 1:57PM

My Today's Paper

Total 18 MCQs X 1 Mark

13
 2 Question
sX3
Marks

3 Question

sX5

Marks

Question

s kuch hi

yaad

hain

i. What is Quality Improvement and how it

can be achieved by **** Trilogy.

ii. What is prevention cost. Explain with

example. iii. What is transcendent view of

quality and what are it critique. iv. what is

document and what is record

MGT510 MID TERM PAPER SHARED BY STUDENT

ON JANUARY 17, 2015 AT 12:25PM

My paper on

16january total

23 questions

Q1.concept of quality?

Q2.characteristic of quality management system?

14
Q3.statistical quality control era vs strategic quality control era?

MGT510 MID TERM PAPER SHARED BY STUDENT

ON JANUARY 22, 2015 AT 11:22AM

Alhamdulilahhhh...!!!

Mgt-510 (total Quality Management)

18 MCQ Conceptual (Mostly from New pp slides)

19- Benifits of QMS 8th principal (3)

20- Defination of quality by crosby & cost of quality (3)
21- Qulity improvement & juran trilogy (5)
22- Industrial development and proceeds (5)
23- Preventation cost and examples (5)

MGT510 MID TERM PAPER SHARED BY STUDENT

ON JUNE 5, 2014 AT 2:21PM

Question # 20 of 20 ( Start time: 11:18:05 AM ) Total Marks: 1

Which of the following statements, in relation to system, is TRUE for people failing to understand the
components of Profound Knowledge?

Select correct option:

They see the symptoms but not the deep causes of problems (true ?)
They do not know when expectations are realistic

They do not understand motivation/why people do what they do

They do not know how to plan and accomplish learning and improvement

Which of the following involves determining what to control, establishing units of measurement so that
data may be objectively evaluated?

Select correct option:

Quality improvement

15
 Quality planning

Quality control

Quality process

( no idea u guys tell exact right option)

In which of the following model, organization is taken as a

machine Select correct option: Organic Model

Mechanistic Model

Structural Model
Unstructured Model

?????

At which level, does the quality concern centers on meeting external customer requirements?
Select correct option:

Organizational level

Performer level

Process level

Production level

According to Deming, which of the following statement is not occurred when people don’t understand
psychology?

Select correct option:

They don’t understand motivation

They don’t see trends that are occurring

They don’t see trends that are occurring ( not sure)

They induces motivation that have no positive effect

Which of the following are generally easy to detect using statistical methods, and it is usually
economical to remove them?

Select correct option:

Common causes (right ? )

Special causes

16
 Implicit causes

Assignable causes

Which of the following is not included in quality control phase of quality management?
Select correct option:

Develop Quality Manual

Process Performance Data

Corrective Actions

Paperwork Control (?)

Which of the following is true for subsystems?

Select correct option:

These are not linked together as internal customers and suppliers

These are linked together as external customers and suppliers

These are linked together as external and internal customers and

suppliers These are linked together as internal customers and
suppliers

Corporate culture is shifting from focus on local market to focus on _______

Select correct option:

Glocal Market

Global Market ( controversial MCQ HAH :/)

Regional Market

None of the given

Making openings for less aggressive members by directly asking their opinion or making a general
request for input. This refers to which of the following discussion skills in meetings?

Select correct option:

Closing the discussion

Acting as gatekeepers

Testing for consensus

Containing digression

17
Which of the following begins with identifying customers, both external and internal, determining their
needs, and developing product features that respond to customer needs?

Select correct option:

Quality improvement

Quality planning

Quality control

Quality process

Which of the following statements, in relation to psychology, is TRUE for people failing to understand
the components of Profound Knowledge?

Select correct option:

They see the symptoms but not the deep causes of problems (?)

They do not know when expectations are realistic

They do not understand motivation/why people do what they do

They do not know how to plan and accomplish learning and improvement

Please ans them correctly so, that others also can get benefit & correct ans /concepts about mcq

MGT510 MID TERM PAPER SHARED BY STUDENT

ON JUNE 9, 2014 AT 12:13PM

My

todays

paper

total q 23

18
18 mcqs 5 descriptive mcqs

from file provided by faheem

saqib

1.Appraisal costs and its examples

2.Deming profound knowledge parts(it has 4 parts)

3.MBNQA why companies use this(Malcolm baldridge national quality award framework)

4. Jurans trilogy and steps of quality planing.

5.What system was used in industrial revolution and how quality was assured at that time.

Good luck for ur TQM paper.

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 20, 2013 AT 11:47PM

Aoa, My today Papar 8:30 am first section

Enlist the three part of Profound Knowledge(3M)

Cultural Model (Role of management, Nature of environment) (3M)

BMQA Why we used ?(3M) performance appraisal BARRIERS TO

PRIDE OF WORKMANSHIP (5M) Appraisal cost with examples (5M)

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 22, 2013 AT 9:47AM

19
MGT510 Today Paper

Total Questions = 27

Total MCQ = 22 (Each of 1 Marks)

Total Short Questions = 3 (Each of 3 Marks)

Total Long Questions = 2 (Each of 5 Marks)

Explain return on quality and its principle... 3 marks why personal values influence on

quality... 3 marks ik SIPOC sa related ik qustn tha woh yaad nai mujy... 3 marks what

is the involvement of people in the organization and its explain itx benefits.... 5 marks

SIPOC diagram inculdes a high level map of the process that "map out" its basic steps.

what are these steps..... 5marks

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 26, 2013 AT 3:59PM

Today my paper was

mgt510 almost all mcqs

were new but easy

1.one question was what is process approach?

2.Deming's measure of quality?

3.routine inspection some time create

problem ? 4.iso 9000,2000 enlist the

category bas yahe yad hain mujhay

20
 MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 28, 2013 AT 4:56PM

Australian Model and Canadian model (3) how Deming

measure quality (3) documents for registration under

ISO-9001 (5) which Factors affect on employees

performance in a system (5) how routine inspection

create problem (3)

MGT510 MID TERM PAPER SHARED BY STUDENT

TOTAL QUESTIONS 27(26-05-2013 2:PM)

22 Were MCQs (old + New)

3 Were Short Questions of 3 Marks

2 Long Questions of 5 Marks

Q1 Difference between TQ model and Mechnistic Model

Q2 Related to SIPOC

Q3 why organizations adopt MBNQA framework

Q4 Factors affect Employee performance within

a system 5marks Q5 Juran with reference to

traditional structured 5marks

21
 MGT510 MID TERM PAPER SHARED BY STUDENT

My 2day Paper (26/05/13)

1. Enlist any three features that a quality product

should have? 3m 2. Juran contribution to TQM?
3m

3. explain:

Canadian award for business excellence &

Australian business excellence award (3m)

4. role of quality in improving firm’s profitability? 5m

5. prevention cost with example? 5m

MGT510 MID TERM PAPER SHARED BY STUDENT

ON MAY 30, 2013 AT 6:32PM

Total Questions: 27

Total MCQs of 1 Mark: 22

Total Short Subjective Question of 3 Marks:3

Total Short Subjective Question of 5 Marks:2

Preventive cost.explain with example.5 mks

implications of psycology.5 mks

Juran 3 basic steps.3 mks

Pupose of european award and demings award are for ?3 mks

22
# features of quality product.3Mks

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 10, 2012 AT 1:01PM

my today ppr

27 total qustn.. 22 MCQS

mcqs bhut muskil nai thy

easy he thy

Explain return on quality and its principle... 3 marks why personal values influence on

quality... 3 marks what is the involvement of people in the organization and its

explain itx benefits.... 5 marks SIPOC diagram inculdes a high level map of the process

that "map out" its basic steps. what are these steps..... 5marks ik SIPOC sa related ik

qustn tha woh yaad nai mujy... 3 marks

MGT510 MID TERM PAPER SHARED BY STUDENT

Current Paper 30-11-2011of MGMT510 Total Quality Management

Current midterm paper of MGMT510 Total Quality Management

exams date 31-11-2011

descriptive questions

1-juran 3 basic steps. 3 marks

2- Taylor goal's to increase productivity ? and its drawbacks. 3marks

23
 3- Deming chain reaction . 5 marks

4-how can we improve management

5- write 4 categories of fitns 4 use . 3 marks

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 6, 2011 AT 7:15PM

MGT-510

Explain Shewhart’s concept of quality. 3

What processes are involved in quality control? 3

What benefits are derived from the use of mutually beneficial supplier relationship and process
approach by an organization? 3

On what basis is the Deming prize awarded to companies ? Elaborate your answer with the help of an
example? 5

What are the factors that affect the performance of an employee within a system? 5

Total 27 Questions

22 MCQS

5 theory question 3 question of 3 marks and 2 question of 5 marks

MGT510 MID TERM PAPER SHARED B Y STUDENT

MGT510 -- FALL 2010 PAPERS (LATEST)
Paper # 01

1) Why did Deming believe that managers should stop decision purely based on cost? 3 marks

2) The European Quality Award is divided into two parts to which these are awarded? 3 marks

24
 3) What were the structured rationality and philosophy towards change in the mechanistic model?
(2.5+2.5) 5 marks

4) The (SPIOC) Supplier-Input-Process-Output-Customer diagram induced a high level map the

process that “map out its basic steps” Explain the element of this process? 5 marks

5) Briefly explain as to how a management can be improved? 5 marks

MGT510 MID TERM PAPER SHARED BY STUDENT

ON DECEMBER 5, 2010 AT 11:04PM

Paper # 02

1) How does Juran’s Philosophy fit wall into existing management? 3 Marks

2) How quantity is defined by the five leaders in quantity revolution? 3 marks

3) Mutually beneficial supplier’s relationship and process approach benefits? 5 marks

4) Briefly explain as to how a management can be improved? 5 marks

5) Whydid Deming believe the business should not exist simply for profit? 5 marks

25