Frequently Asked Questions

Click on the links below for answers to the following questions

THE ROLE
Q. What does the role involve?
Q. Do I need any special qualification or skills for this role?
Q. Do I require any specific software or are there any technical requirements for this role?
Q. Where are we located?
Q. Can family members also apply for the same role?
Q. What Language will I be working/rating in?
Q. What does the mobile device validation involve?

OBLIGATIONS
Q. What contractual obligations am I under?
Q. What is the Contractor Agreement?
Q. What notice do I have to give if I do not want to continue with the role?
Q. What if I am going on holidays or I am sick?
Q. What benefits am I entitled to?
Q. May I be permitted to leave the program for an extended period of time?
Q. What is the process should I wish to leave the program?
Q. What if I’m moving to a new country?
Q. Participation and volume of work?

PAYMENT AND TAXATION

Q. How much will I be paid?
Q. How often will I be paid?
Q. Is the Rate of Pay negotiable?
Q. Will I get a payslip?
Q. Who is responsible for paying tax?
Q. Who will pay for my social security contributions?
Q. Can I use an intermediary/umbrella organization to assist with taxes…etc?

THE EXAM
Q. What does the exam consist of?
If you have a query which has not been answered by the information listed above, please email your question to us. We aim to
get back to all queries within 48 hours Monday to Friday.

The Role
Q. What does the role involve?
A. The role will involve evaluating results from web searches, for their appropriateness to the search query.
You will be required to provide feedback i.e. your opinion of the result displayed on a scale of
appropriateness. Work will be provided to you as a list of tasks through an online work system.

Q. Do I need any special qualification or skills for this role?

A. The skill set for this role is not highly technical. You need to be familiar with browsing the internet, speak
English, and have high speed/ broadband access to internet. You also need to own a Smartphone (Android
version 4.1 or higher or iPhone version 4S or higher. You will be required to pass an exam before you can
complete any work. You will be required to become certified in some specific tasks when you join the
program. This will enable you to get access to additional tasks.

Q. Do I require any specific software or are there any technical requirements

for this role?
A. Candidates must have a Gmail address in order to take the exam. The exam must be completed using
Google Chrome Web Browser. You will be required to complete some tasks using a specific Smartphone
(Android V4.2 or higher or iPhone running iOS version 9.0 or higher). A high speed internet connection is
also required.

Q. Where are we located?

A. Our recruitment takes place from our Ballina office in Ireland. The address is:

Telus International, Emmet St, Ballina, Co. Mayo, Ireland.

Q. Can family members also apply for the same role?

A. Only one member per household may apply for this role. If you successfully pass the exam your work on
the program must be of an individual nature and completed in private. Sharing of material or answers is
strictly prohibited either during the exam or whilst working on the program. Our Rating Quality team will be
monitoring your work on a daily basis so it is important that your work is of a high quality and standard and
of an individual nature. Please note you CANNOT use the same computer/IP Address as another user for this
role, IP addresses are logged and recorded as we need to be able to identify work on an individual basis on
the program.
The use of VPNs, Proxy Servers, IP Unblockers, Hosting Services or any software that may route your
internet traffic outside of your country of residence are strictly prohibited throughout the application
process, exam and when onboard this program. Intentional use of these services whilst working on the
program will result in termination of your services agreement with the company and in non-payment for
services provided to protect the integrity of our customer’s data.
Q. What Language will I be working/rating in?
A. If you are successful in the exam, you will be working in the language related to the role that you applied
for. For example if you applied for the French role then you will be rating in French etc. During the exam
however, please be aware that you should take the perspective of a user in the United States (US).

Q. What does the mobile device validation involve?

A. We require you to validate to ensure that you have the required device and version of OS to work on the
program. By validating your device we are able to verify the model/version. If your device OS version does
not meet our requirements, you will be asked to re-validate after an upgrade. If you validate incorrectly by
using a tablet, desktop or windows device, you will be informed also.

Obligations
Q. What contractual obligations am I under?
A. As an independent contractor you are self-employed and therefore work for yourself. The payment of
taxes is your responsibility and we may wish to see that you are paying your taxes. Please contact your local
tax office with your tax queries.

Q. What is the Contractor Agreement?

A. The Contractor Agreement is not a contract of employment. It is a Confidentiality agreement. Agreeing
to the terms of this agreement means that you do not disclose, share or duplicate any of the information
that you are working on to others. We require candidates to accept this Agreement by completing our
Terms & Conditions Questionnaire before the exam as the exam itself is confidential.

Q. What notice do I have to give if I do not want to continue with the role?
A. We would expect that you provide us with reasonable notice but you are not under any legal obligations
to provide us with a specific notice period as you are working in an independent capacity.

Q. What if I am going on holidays or I am sick?

A. We would appreciate if you could let us know, however you are not obliged to do so as you are working in
an independent capacity. If your account is in-active on our system for a prolonged period then your access
will be removed from the program.

Q. What benefits am I entitled to?

A. Independent contractors are not provided with employee-type benefits, e.g. health insurance, holiday
pay, sick pay, pensions, etc. Independent contractors may fund their own benefits, but not on a tax-free
basis.

Q. May I be permitted to leave the program for an extended period of time?

A. Unfortunately we cannot hold roles open for long periods of time due to fluctuation in work demand.
Q. What is the process should I wish to leave the program?
A. You must inform the Community team if you wish to leave.

Q. What if I’m moving to a new country?

A. It is required that you live in the country of the role you applied for (for cultural awareness reasons). If you
are moving to another country unfortunately you will no longer fit the criteria for this role.

Q. Participation and volume of work?

A. As you are working in an independent capacity you can manage your working time as you see fit. This
type of work is flexible to fit around your family and home life, ideal for someone looking for a work-life
balance. Telus International expects new Internet Assessors to actively participate on the program when
tasks become available.

Payment and Taxation

Q. How much will I be
paid?
A. You will be paid on an hourly basis. The rate per hour will be disclosed at the Contractor Agreement stage.
When you complete tasks you will need to record your time in minutes in your timesheet. This can only be
completed once you have registered your account on the Supplier Portal. We would also strongly advise
that you keep track of the number of tasks you have completed for your own personal record as this
information is used to generate your invoice on the billing dates that will be provided from The Finance
Team at a later stage.

Q. How often will I be paid?

A. Payment will be made to the bank account provided by means of a wire transfer. The bank details that
you provide must be your own account details as payment cannot be processed to a third party. Your bank
account must be held in your Country of residence. Payment will be made 60 working days from the billing
date for your initial payment. Please allow 3-5 working days for payment to clear the banking system and
reach your account. Payments subsequent to this will be made 30 working days from the billing date. Note
some banks impose a charge for you to receive an international transfer; you may want to contact your bank
branch to ascertain the cost of this.

Q. Is the Rate of Pay negotiable?

A. These rates have been predetermined and are non-negotiable.

Q. Will I get a payslip?

A. No, an email will be issued to you that a payment has been sent to your bank account however the
amount paid will not be disclosed.

Q. Who is responsible for paying tax?

A. As an independent contractor you are responsible for paying your own taxes. In order for you to work
with Telus International we require that your taxes are paid and up to date and all relevant documentation is
maintained. During the year Telus International may contact you to for evidence of this documentation. All
tax queries should be directed to your local tax office.

Q. Who will pay for my social security contributions?

A. As an independent contractor you are responsible for paying all of your own social security contributions.
You will need to register with your local authority in order to arrange for your contributions.

Q. Can I use an intermediary/umbrella organization to assist with taxes…etc?

A. Please note that Telus International do not use any intermediary and/or umbrella organizations at
present. We will work directly with “you” the individual independent contractor as per Contractor
Agreement and any involvement of a 3rd party organization may result in a delay in payment.

The Exam
Q. What does the exam consist of?
A. The exam consists of three sections: Section 1 – an “open book” type exam with 31 multiple choice
questions, Section 2 – 7 practical questions using both your desktop PC & Smartphone Device and Section 3
– 7 practical questions using both your desktop PC & Smartphone Device.

You will have 1 week to complete the exam. Please use your time wisely as Section's 2 & 3 may take some
time to complete. You will not be penalized for completing the exam before the expiry date, but we would
point out that speed is not key - accuracy is.

The exam is in English.