User Guide V2.

0
NDAA Compliant

Performance Series

Network PTZ Camera

Premium Engineering. Durable Outdoor Surveillance.
Ideal for House or Project Site.

2021/12
Version 2.0

Visit http://performance.sunbatech.com to access the step by step

YouTube video tutorials for setting up Sunba IP PTZ camera.
FCC Verification (U.S.A)
The device has been tested and complies with with limits set by Part 15 of Federal
Communication Commission (Class B).

The operation of the device is thus limited by the following two conditions:
1) it might not cause harmful interference to any authorized radio communica-
tions, and 2) it must accept any interference it received.

Audio Monitoring Disclaimer

US Code, Title 18. Sec. 2510 & 2511 (2) (d) prohibits audio monitoring unless there
are public signs posted giving clear indication that the communication is being
monitored. Therefore, it is required to exhibit posting of signage, a disclaimer, on
the public entrances and exits, notifying all that “Audio Monitoring on These Prem-
ises.”

Sunba provides such warning decal along with every IP camera. It is the responsi-
bility of user to clearly post the decal and verify State law to guarantee any deploy-
ment compliance.

MENU
1.Connection and Installtion 02
2.Login and Live View 03
3.Network Setting 06
4.Video and Image Setting 08
5.Account Management 14
6.Preset and Patrol 14
7.Remote Access 18
8.Third Party Compatibility 20
9.Video Motion Detection 21
10.Smart Event Configuration 21
11.Forget Password 25
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1.Connection and Installation
1.1 Connection
WARNING! It is important to perform a pre-installation test (bench-test) indoor prior to
outdoor installation.

The camera can be powered by a DC12V power adapter (came with the package) and transmit video data
using a network cable to a router/switch.
2. PoE+ Power
1. DC Power

Router

Phone Pad Computer

Router PoE Injector

The camera can also be connected to a PoE injector/switch which would let the network cable supply both
power and data connection.
Sunba PTZ camera requires the PoE adapter (switch/injector) to support IEEE 802.3at standard, which is
also known as PoE+.

1.2 Micro SD Card Installation

Sunba IP camera comes with a built-in micro SD card slot that can store videos and snapshots.

Pan Tilt Zoom Camera

Remove the 4 screws to take off the

1
camera back cover.

Insert the TF card as directed by the

2 arrow.

Bullet Camera

Remove the 4 screws located on the

1
top of the camera.

Open the top cover, and insert the TF

2
card as directed by the arrow.

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2.Login and Live View
2.1 Smartphone
1 Download Guard Viewer App 2 Sign up a cloud
account. Select
Download on
the App Store
D ow n l oa d on
t h e Google Play
“international” service

3 Tap to show the

sidebar, and go to the
Devices option to add
device:

4 You can add device by Auto Search in LAN if your smartphone is connected to
the same network as the camera. Select the device that you want to add.

Note: Auto LAN search only works if the http port of the camera remains unchanged (default 80). If the
http port has been changed, the camera can only be added manually with its corresponding new port.

5 Enter the username and password of the camera.

The default account is admin/123456.

6 Go back to the Device list from the side bar, tap

the device that was just added and select “Start
Live View”.

You can control pan tilt zoom, call preset,

check TF card status and playback from the
1 app. For details on how to use the
smartphone app, please visit:
2 http://gvapp.sunbatech.com

2.2 Web Browser

1 [Windows] Use Guard Tool to identify the IP address of the camera.

[Mac] Use Guard Station (Device Management) to identify the IP address of the camera.

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2 Then you can go to web browser and input the url address of the camera with the “http://” prefix.
For example, http://192.168.1.13

Default Username: admin

Default password: 123456

You can login using the credential above and set a customized password later.

You would be prompted to install the web plugin of the camera if you are using Internet Explorer.

Alternatively, you are able to manually download the web plugin from Sunba website:
https://sunbatech.com/download/

Chrome and Firefox are Plug-in free (in both Mac and Windows system) , but doesn’t currently support
record playback in browser. More browser integration will be supported through future firmware
upgrade.

2.3 Guard Station Client Tool (Mac & Windows)

1 Install Guard Station client.

Default Username: admin

Default password: 123456

The client credential is set to protect

unauthorized access to the surveil-
lance software/data, and is NOT the
same credential for the IP camera.

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2 Please proceed to the “Device Management” tab to add your IP camera to the client software:

3 The IP camera should automatically display under “Online Device” on the lower section. Select the
camera, and click “+Add” to add the camera to the upper section.

The camera should show “online” status if it has been successfully connected to the Guard Station
client, otherwise please click the pencil icon to modify values to establish a successful connection.

4 Please go to the Live View section under Control Panel:

5 Double click the device name on the list to enable live viewing:

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3.Network Setting
3.1 Change IP and fix the IP address of the camera
Click Setup > Network > Network.
Select Static from the Obtain IP Address drop-down list.
Enter the IP Address, Subnet Mask, and Defualt Gateway address
you would like to modify. Make sure the IP address of the camera is
unique on the network.
Click Save.

Modify the settings as required. The following table describes some major
parameters.

3.2 Port Configuration

Click Setup > Network > Port.
The HTTP port has default value of 80, and if you change
the default HTTP port, the url for logging into the camera
must be http://IP:HTTP Port.

For SUNBA Performance Series IPC, HTTP port is equivalent to the ONVIF port. Please note
all ports must have unique value to each other.

3.3 Email Alert

1 Click Setup > Network > E-mail.

2 After the configuration of E-mail, when alarms are riggered, the

camera will send messages with alarm snapshots to the specified
E-mail address.

3 Configure relevant parameters of the sender and the recipient. You

may end a test email after setting the recipient address. The following
table describes some major parameters.

Parameter Description

When enabled, the e-mail will be encrypted using TLS (Transport Layer Security)
TLS/SSL
or Secure Socket Layer (SSL) to protect privacy. irst it tries to send through an SSL
connection. If the SMTP server supports SSL, the e-mail will be sent through the
SSL connection; otherwise, it tries to send using STARTTLS.

When enabled, the e-mail will contain 3 instant snapshots as attachment accord-
Attach Image
ing to the number you set via Capture Interval.

Username/ Username and password of the registration email address. The password allows
Password the following special characters \ / : * ? ’ ” < > | % &

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4 Click Save.

3.4 FTP Alert

Click Setup > Storage > FTP.
There are two sections of FTP upload.
The general FTP configuration is for snapshots (except for face detection) saved through the general alarm
events. The smart FTP configuration is for uploading snapshots taken from smart events such as face
capture.
After the configuration of FTP, you will be able to upload snapshots from network cameras to the specified
FTP server.

Restrictions on FTP entries:

1.The FTP server must be in numeric format (IP) and doesn’t support domain as input.
2.The password of FTP doesn’t support special characters.

1 General
1 Click Setup > Storage > FTP. Go to General tab.

2 Set the IP address and port for the FTP server,

username and password used to upload
images to the FTP server, select Upload
Images, Overwrite Storage and set Overwrite
At (threshold for overwriting images). Some
camera models support FTP test. You may test
FTP after completing FTP settings correctly.
3 Set the path for saving snapshots on the FTP
server and the file name format. For example,
set path as Preset No.\\IP Address\\-
Date\\Hour(s), and set file name as Preset
No.-PTZ Zoom-PTZ Latitude-PTZ Longitude.-
jpg.
4 Click Save.

2 Smart
1 Set the IP address and port of the FTP server,
username and password to upload images to
the FTP server.

2 Set the path for saving snapshots on the FTP

server and the file name format. For
example, set path as Preset No.\\IP
Address\\Date, and set file name as Preset
No.-PTZ Latitude-PTZ Longitude-PTZ
Zoom.jpg.
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3 Click Save.
4.Video and Image Setting
4.1 Video Setting
You can set video parameters that your camera supports. If available,
you may also enable sub-stream and third stream as required.
Click Setup > Video & Audio > Video.

Parameter Configuration

Video Three options: H.265, H.264 and MJPEG.

Compression Note:
The bit rate changes to the default when you change the setting between H.264
and H. 265. The default bit rate for H.265 is half of that for H.264.
Video Image Quality cannot be set when Video Compression is set to H.265 or
H.264. When Compression set to MJPEG, only three frame rates are available: 1, 3
and 5; and Bit Rate, I Frame Interval, Smoothing and U-Code cannot be set.

Frame Rate Frame rate for encoding images. Unit: FPS (frame per second).
Note:
To ensure image quality, note that the frame rate should not be greater than the
reciprocal of shutter speed.

Bitrate Type CBR: Constant Bit Rate, which means that the camera transmits data at a constant
data rate.
VBR: Variable Bit Rate, which means that the camera adjusts the bit rate dynami-
cally according to image quality.

Image Quality When Encoding Mode is VBR, you can move the slider to adjust quality
level for images. Moving the slider toward Bit Rate decreases the bit rate and may
affect image quality. Moving the slider toward Quality increases the bit rate and
improves image quality.

I Frame Interval at which an I frame is encoded. Normally, a shorter I frame interval offers
Interval better image quality but consumes more bandwidth.

GOP Group Of Pictures in MPEG video encoding. This parameter specifies the order in
which intra-frames (I frame) and inter-frames are arranged.

SVC SVC (Scalable Video Coding) can reduce storage without compromising playback
quality.

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 U-Code Basic Mode: The actual bit rate is around 3/4 of the set bit rate.
Advanced Mode: The actual bit rate is around 1/2 of the set bit rate.
Note:
When U-Code is enabled, video compression only supports H.264 and H.265.
MJPEG is not supported.
When U-Code is enabled, the capture mode does not support frame rates higher
than 30.

Smoothing Set the extent of smoothing. Choosing Clear means disabling Smoothing. Moving
the slider toward Smooth increases the level of smoothing but will affect image
quality.
Note:
In a poor network environment, you can enable smoothing to get more fluent
video.

4.2 Image Setting

1 Image Enhancement
1 Click Setup > Image > Image and then click Image
Enhancement.
2 Use the sliders to change the settings. You may also
enter values directly. The following table describes
some major parameters.

Item Description

Brightness Set the degree of brightness of

images.
Saturation The amount of a hue contained in a color.

Contrast Set the degree of difference

between the blackest pixel and
the whitest pixel.

Sharpness Contrast of boundaries of

objects in an image.

2 Exposure
1 Click Setup > Image > Image and then click
Exposure.
2 Set the parameters as required. The following table
describes some major parameters.

Parameter Description

Exposure Select the correct exposure mode to achieve the desired exposure effect.
Automatic: The camera automatically adjusts exposure according to the
environment.

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 Custom: The user sets exposure as needed.
Indoor 60Hz: Reduce stripes by limiting shutter frequency.
Manual: Finetune image quality by setting shutter, gain and iris manually.
Low Motion Blur: Control the minimum shutter to reduce motion blur in faces
captured in motion.

Shutter Shutter is used to control the light that comes into the lens. A fast shutter speed is
ideal for scenes in quick motion. A slow shutter speed is ideal for scenes that
change slowly.
Note: You can set a shutter speed when Exposure Mode is set to Manual or Shutter
Priority.
If Slow Shutter is set to Off, the reciprocal of the shutter speed must be greater
than the frame rate.

Gain (dB) Control image signals so that the camera outputs standard video signals according
to the light condition.
Note:
You can set this parameter only when Exposure Mode is set to Manual or Gain
Priority.

Slow Shutter Improves image brightness in low light conditions. Note:

You can set this parameter only when Exposure Mode is not set to Shutter Priority
and when Image Stabilizer is disabled.

Slowest Set the slowest shutter speed that the camera can use during exposure. Note:
Shutter You can set this parameter only when Slow Shutter is set to On.

Compensa- Adjust the compensation value as required to achieve the desired effects. Note:
tion You can set this parameter only when Exposure Mode is not set to Manual.

Metering Set the way the camera measures the intensity of light.
Control Center-Weighted Average Metering: Measure light mainly in the central part of
images.
Evaluative Metering: Measure light in the customized area of images.
Highlight compensation: Ignore the brightness of the overexposed area of images.
But selecting this setting will decrease the overall brightness of the image.
Face Metering: Adjust image quality in poor lighting conditions by controlling the
brightness of captured face in Face scene.
Note:
You can set this parameter only when Exposure Mode is not set to Manual.

Day/Night Automatic: The camera outputs the optimum images according to the light
Mode condition. In this mode, the camera can switch between night mode and day mode
automatically.
Night: The camera provides high-quality black and white images using the existing
light
Day: The camera provides high-quality color images using the existing light.

Day/Night Light threshold for switching between day mode and night mode. A higher
Sensitivity sensitivity means that the camera is more sensitive to the change of light and
becomes more easily to switch between day mode and night mode.
Note:
You can set this parameter only when Day/Night Mode is set to Automatic.

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 Day/Night Set the length of time before the camera switches between day mode and night
Switching(s) mode after the conditions for switching are met.
Note:
You can set this parameter only when Day/Night Mode is set to Automatic.

WDR Enable WDR to distinguish the bright and dark areas in the same image.
Note:
You can set this parameter only when Exposure Mode is neither Customize nor
Manual and when Image Stabilizer is disabled.

WDR Level After enabling the WDR function, you can improve the image by adjusting the
WDR level.
Note:
Use level 7 or higher when there is a high contrast between the bright and dark
areas of the scene. In the case of low contrast, it is recommended to disable WDR
or use level 1-6.

Suppress When enabled, the camera can automatically adjust slow shutter frequency
WDR Stripes according to the frequency of light to minimize stripes that may appear in
images.

3 Smart Illumination
1 Click Setup > Image > Image and then
click Image Enhancement.

2 Select the correct IR control mode and set the parameters. The following table
describes some major parameters.

Parameter Description

Lighting Infrared: The camera uses infrared light illumination.

Type White Light: The camera uses white light illumination (only for cameras support
white light).
Note:
When Control Mode is set to Manual, camera can set illumination level from
0~1000.

Control Global Mode: The camera adjusts IR illumination and exposure to achieve
Mode balanced image effects. Some areas might be overexposed if you select this
option. This option is recommended if monitored range and image brightness
are your first priority.Overexposure Restrain: The camera adjusts IR illumination
and exposure to avoid regional overexposure. Some areas might be dark if you
select this option. This option is recommended if clarity of the central part of the
image and overexposure control are your first priority.
Road: This mode offers strong illumination in whole and is recommended for
monitoring wide-ranging scenes, for example, road.
Park: This mode offers uniform light and is recommended for monitoring small
range scenes with many obstacles, for example, industrial parks.
Manual: This mode allows you to manually control the intensity of IR illumina-
tion.
Indoor: This mode is recommended for application in indoor scenes.

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 Illumination Set the intensity level of the IR light. The greater the value, the higher the intensity. 0
Level means that the IR light is turned off.
Near-illumination Level: You are recommended to set this parameter first for a
wide-angle scene.
Mid-illumination Level: You are recommended to set this parameter first if the scene
requires an intermediate focal length.
Far-illumination Level: You are recommended to set this parameter first if the scene
requires a telephoto view.
Note:
You can set this parameter only when Control Mode is set to Manual.

4 Focus
1 Click Setup > Image > Image and then click Focus.

2 Select the focus mode as required.

Parameter Description

Focus Mode Auto Focus: The camera focuses automatically according to the current light
condition.
Manual Focus: Manually adjust camera focus as required.
One-Click Focus: The camera is triggered to focus once when rotating, zooming or
going to a preset.
One-Click Focus (IR): In a low light condition such as during night hours or in a dark
house, this focus mode achieves better effects with the IR light turned on.

Scene Normal: Used for common scenes, such as road and industrial park.
Long Distance: Used for long-distance monitoring on a road. For example, when the
camera is installed over 30 meters high to monitor a distant road intersection.

5 White Balance
White balance is the process of offsetting unnatural color cast in images under different color tempera-
tures so as to output images that best suit human eyes.

1 Click Setup > Image > Image and then click White Balance.

2 Select a white balance mode as required. The following table describes some major parameters.

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 Parameter Description

White Balance Adjust the red or blue offset of the image:

Auto/Auto2: The camera adjusts the red and blue offset automatically according
to the light condition (the color tends to be blue). If the images are still unnatu-
rally red or blue in Auto mode, please try Auto2.
still unnaturally red or blue in Auto mode, please try Auto2.
Fine Tune: Allow you to adjust the red and blue offset manually.
Outdoor: Suitable for outdoor environment with a relatively greater color
temperature range.
Locked: Lock the current color temperature without change.
Sodium Lamp: The camera adjusts red and blue offset automatically according
to the light condition (the color tends to be red).

Red Offset Adjust the red offset manually.

Note:
You can set this parameter only when White Balance is set to Fine Tune.

Blue Offset Adjust the red offset manually.

Note:
You can set this parameter only when White Balance is set to Fine Tune.

4.3 OSD Setting

On Screen Display (OSD) is the text displayed on the screen with video images and may include
time and other customized contents.
1 Click Setup > Image > OSD.
2 Users can customize the position, content and display of the text.
To change the position of the OSD text, click the desired box in the Live View area.

After the cursor shape is changed, click and hold the button To set the position precisely, input the X-axis and Y-axis
to move the box to the desired position. under Overlay Area.

To change the text of the OSD, the drop-down list of Overlay OSD Content provides Time, Preset and
Serial Info. You may also select Custom and enter the content you want.

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Private Mask
On certain occasions, you may need to set a mask area on the camera image to protect privacy. For
example, if you are live broadcasting the camera, and have a private zone you don’t want to hide from the
audience, you can setup a private mask. Alternatively, if the camera is installed at the bank, you may want
to hide the ATM keyboard to protect the privacy of customers. You can set up to 8 private mask zones.

1 Click Setup > Image > Privacy Mask.

2 Click “Add” to add a privacy mask, and
click to delete a mask.
To mask a position: Click the box (with
Mask displayed on it) to activate the mask.
Move the cursor to the edge of the box
until the cursor shows , drag the box to
the intended position.
To mask an area: Use the mouse to draw
a box on the area you want to mask.
To delete an area: Click the mask on the When privacy mask is configured, the intended area is
list, and click “delete”. blocked.

5.Account Management
Click Common > User.
The camera comes with the default account as follows:
Username: admin
Password: 123456
To modify the password of the account, select the user on the
list and click “Edit”. You will be asked to enter your Admin
main password in order to assign a new password to the
account.

There are two types of users in the system:

1. Administrator: referred to as “admin” in this manual. The default name of the administrator is
admin, which cannot be modified. Admin has full permission and can manage all users and devices.
Only one admin user is allowed in the system.
2. Common user: referred to as “user” in this manual. User only has permission to play live and
recorded video. Up to 32 common users are allowed in the system.

You can add a user on the user management interface (under Setup > Security > User).
After the user is added successfully, you can change the password by entering the new password or delete
the user by clearing the username.

6.Preset and Patrol

Please kindly note: The P636 with Firmware Version(QIPC-B2202.3.23.21.NB1108H02)
will only apply to Special Presets List 2 (Page 18).

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6.1 Preset
Presets are sets of locations that the camera can memorize and travel to directly when being called. It is
available only in pan, tilt and zoom cameras. Each preset location will correspond to a number from the
preset list. You can also add text notes for each preset location.
In order for the camera to go to the designated location, you
must first “add” a preset, and then “call” it.
To set a preset location, control the PTZ panel and have the
camera point to the desired location, then click “Add.” A
window will pop out, and you can assign a number and add a
name to this specific preset location.
The number and preset name will appear under the preset list.
Move the cursor to the preset, and click “ ” to call the preset.
Click “ ” to delete the preset.

6.2 Patrol
A patrol is the process of travelling through each preset location with designated order (for example,
from preset 1 to 10) and dwell time at each preset.
A patrol is also known as a cruise or a tour.
There are two methods of setting up the patrol after you have defined the corresponding location
preset.
1 Use Special Preset
First, please add preset 88-91. Then call preset 88~91 to start the patrol. A special preset doesn’t
correspond to a location (it doesn’t memorize preset position), but a command that the PTZ camera will
follow. Below is the special preset list for patrol.

88 Call Run the patrol for preset 1~10

89 Call Run the patrol for preset 11~20
90 Call Run the patrol for preset 21~30
91 Call Run the patrol for preset 31~40

Click “ ” to call the preset.

NOTE: Those special preset NOT applicable to the P636 with QIPC-B2202.3.23.21.NB1108H02 firmware
verison, this firmware version P636 camera please refer to Special Presets List 2 (Page 18).

2 Add a Patrol Route

1 Click Patrol on the control panel, and click “+” on lower right corner.

2 On the Add Patrol page, enter the route ID and name, and then click Add to
add a patrol action.

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When action type is set to Go to Preset, up to 64 actions are allowed.
When action type is set to Move Direction and Zoom, only 32 actions are allowed.
Thus, a patrol action created from the patrol panel include:
- Go to a preset and stay for a certain amount of time before going to the next preset.
- Rotate at the set speed in the set direction for a certain amount of time, zoom and stay at a
set position for a certain amount of time, or patrol repeatedly if Keep Rotating is selected.

Note: Guard Station only allows “go to preset” to be set as the actions of patrol. If you want to add
versatile actions such as move directions/zooms, it is recommended to use the web interface
(Chrome/Firefox/IE).

6.3 Special Presets List 1

NOTE: Those special preset NOT applicable to the P636 with QIPC-B2202.3.23.21.NB1108H02
firmware verison, this firmware version P636 camera please refer to Special Presets List 2 (Page
18). Even though special preset doesn’t correlate to a location, you still have to “add” the preset
first to the preset list and then “call” it.

Preset Command Description

Number

81 Call Calibrate camera horizontal and vertical position. Perform 81+call when
the camera stuck in position and cannot pan/tilt further within its claimed
range.

81 Set Set the left boundary for auto scan

82 Set Set the right boundary for auto scan
82 Call Run the auto scan (you must set a left and right scan boundary first)

83 Call Clear all presets

88 Call Run the patrol for preset 1~10

89 Call Run the patrol for preset 11~20

90 Call Run the patrol for preset 21~30

91 Call Run the patrol for preset 31~40

92 Call Reset the mainboard to factory setting

98 Call 360 degrees automatic scan

100 Call Turn on the infrared LED manually

101 Call Turn off the infrared LED manually
102 Call Automatically turn on/off the infrared LED in response to day/night switch
103 Call Turn on both sides of the infrared LED manually
97+180 Call Call preset 97 and preset 180 consecutively to set the PARK ACTION to
NONE

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97+181 Call Call preset 97 and preset 181 consecutively to set the PARK ACTION to 360
degrees scan
97+182 Call Call preset 97 and preset 182 consecutively to set the PARK ACTION to auto
scan (you must set the boundary first)
97+183 Call Call preset 97 and preset 183 consecutively to set the PARK ACTION to Preset
1
97+184 Call Call preset 97 and preset 184 consecutively to set the PARK ACTION to Preset
8

97+185 Call Call preset 97 and preset 185 consecutively to set the PARK ACTION to Patrol
Group 1

97+186 Call Call preset 97 and preset 186 consecutively to set the PARK ACTION to Patrol
Group 2

97+187 Call Call preset 97 and preset 187 consecutively to set the PARK ACTION to Patrol
Group 3
97+188 Call Call preset 97 and preset 188 consecutively to set the PARK ACTION to Patrol
Group 4

97+160; Call Call preset 97 and preset 160 consecutively to set the Park Action Start Time
97+161; to 15s;
………… Call preset 97 and preset 161 consecutively to set the Park Action Start Time
………… to 16s;
97+169 …………
…………
(1 second added per preset increment)
Call preset 97 and preset 169 consecutively to set the Park Action Start Time
to 25s;

97+170; Call Call preset 97 and preset 170 consecutively to set the Park Action Start Time
97+171; to 30s;
………… Call preset 97 and preset 171 consecutively to set the Park Action Start Time
………… to 35s;
97+179 …………
…………
(5 second added per preset increment)
Call preset 97 and preset 179 consecutively to set the Park Action Start Time
to 75s;

97+200; Call Call preset 97 and preset 200 consecutively to set the Patrol Dwell Time to
97+201; 10s;
………… Call preset 97 and preset 201 consecutively to set the Patrol Dwell Time to
………… 15s;
97+215 …………
…………
(5 second added per preset increment)
Call preset 97 and preset 215 consecutively to set the Patrol Dwell Time to
85s;

97+225; Call Call preset 97 and preset 225 consecutively to set the Frame Scan Speed to 1;
97+226; Call preset 97 and preset 226 consecutively to set the Frame Scan Speed to 2;
………… …………
………… …………
97+229 (1 speed added per preset increment)
Call preset 97 and preset 229 consecutively to set the Frame Scan Speed to 5;

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6.4 Special Presets List 2

NOTE: List 2 is only used for P636 cameras with firmware version QIPC-B2202.3.23.21.NB1108H02.
Special presets are preset numbers associated with advanced commands that cameras can follow
to enable settings such as changing infrared LED night vision mode, calibrating camera horizontal
and vertical position. etc. You can call the preset directly (no need to “add” a preset as they are
pre-existed) according to the List 2. And you cannot delete any special preset.

Preset Description
Number

Calibrate camera horizontal and vertical position. Perform 81+call when

81 [Clibrate] the camera stuck in position and cannot pan/tilt further within its claimed
range.
83 [Clear Preset] Clear all presets
92 [Default] Restore all settings to defaults but keeping current network and user settings.

100 [IR ON] Turn on the infrared LED manually

101 [IR OFF]
102 [IR AUTO] A
103 [IR ALL ON] Turn on both sides of the infrared LED manually

NOTE: 92 [Default] preset will cause the camera reboot. (Be caution)

7. Remote Access
7.1 Port Forwarding
Port forwarding enables remote access by mapping traffic through specific ports to specific device on
the LAN (Local Area Network).
For Sunba Performance IP cameras, customers need to forward HTTP Port (80) for live viewing and
controlling.
If customers would want to use RTSP live streaming or use 3rd party software that streams over RTSP,
then the RTSP port (554) needs to be forwarded as well.
It is recommended to modify the default port for security purpose.

7.2 P2P Cloud

Peer-to-peer cloud is another technology that

establishes remote connection with your camera that
doesn’t require any ports to be opened. Instead, it
would form a direct “handshake” between your
smartphone and the camera through an authentication
server that ensures the device belongs to SUNBA
Performance Series camera.

Each Sunba IP camera has a unique P2P Register Code.

P2P is supported by smartphone, web interface, and
desktop client (Mac & PC).
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 Users can find the P2P code via Setup->Network->P2P.
The register code corresponds to the P2P code.

To protect your privacy, please don’t

share the QR code with others.

To activate the P2P function, please register a cloud

account first. The registration option would be available
in each of the following client/app below.

Note: one camera can only be connected to one cloud account. Once connected through P2P, the
P2P page will display the current cloud user. You must manually logout the current user before
connecting using P2P with another cloud account.

1 Smartphone
In the Guard Viewer app, please register an account first, and then prompt to add device, and select scan.
You can scan the QR code found on SUNBA
the webpage to add the camera.
SUNBA PTZ

Note: the Register code

appeared on the Guard
Viewer app might be
disguised to protect user
privacy.

2 Desktop Client
1 In the Guard Station client, go to Device Management and select Cloud Device.

2 Login to your registered cloud account, and any device associated with the cloud ID will show up.
Click Device Details to add/delete IP camera to your cloud account.

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7.3 RTSP Live Streaming
Below is the RTSP url of Sunba Performance camera:
rtsp://username:password@IP:Port/media/video1
For example, if the camera has the following parameter:

Username: admin Then the url will be as follows:

Password: 123456 rtsp://admin:123456@192.168.1.10:554/media/video1
IP: 192.168.1.10
RTSP Port: 554 You can use RTSP stream for live viewing, and push the stream using OBS or
other 3rd party tools to broadcast over Internet.

7.4 VPN
VPN is currently considered as the most secure way of remote access. For example, the camera installed
in London (network A) and you are in your Los Angeles house (network B).
You will need to setup a VPN server in London, and connect to the server using a VPN client in Los Angeles.
Once connected, you will be able to access the local network in London where the camera is installed.
There are many VPN protocols to select from including PPTP, L2TP and OpenVPN etc. Currently, OpenVPN
is one of the most popular protocols.
Please refer to your router instruction for detailed steps of setting up a VPN server.

8.Third Party Compatibility

All SUNBA Performance Series cameras are ONVIF compliant with specification 17.12 so it should be
compatible with any software that integrates standard ONVIF protocol. Below are examples with
some of the most popular 3rd party software.

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 1 Milestone 2 Synology

Add the IP camera using ONVIF protocol with

corresponding ONVIF (http) port 80. Don’t forget to
enable PTZ function (if your IPC supports PTZ) in
Milestone management client.

3 Blue Iris
1 input the camera IP, port,
username and password
2 click “Find/Inspect” to connect.

9.Video Motion Detection

Motion detection detects the object motion in a specified rectangular area during a period. You can
customize parameters such as a pre-defined detection area, sensitivity of detection, object size, and
history for the camera to decide whether to report a motion detection alarm when it detects motion.
Click Setup > Events > Common Alarm > Motion Detection.

Detection Mode: You can switch

between grid detection and
area detection. Area detection
allows you to customize the
detection object size (see
below) for each area and grid
detection applies to more
uniformly sized moving objects.

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 Object Size: Object size specifies the minimum ratio of the object's size to the size of the total detection
area before an alarm will be reported. That is to say, to detect motion of tiny objects, you need to draw
a small box (detection area) in the actual motion area accordingly.
Alarm Output: This only applies if the camera is connected to external 3rd party alarm device.
Go to Preset: When motion alarm triggers, the camera will travel to a specific preset location. For details
of setting up preset, please refer to Chapter 6.

Suppress Alarm(s): After an alarm is triggered, the same alarm will not be reported within the set time.
Clear Alarm(s): After an alarm is triggered,
a. If the same alarm is not triggered within the set time, the alarm will be cleared and the same alarm
can be reported again.
b. If the same alarm is triggered within the set time, the alarm will not be cleared until the suppress
alarm time expires. Then the same alarm can be reported again.

Recording: Record the motion detection clip to the storage card.

10.Smart Event Configuration

Sunba IP camera supports various types of intelligent alarms including head count, face capture and line
cross detection.
Some detections would interfere with each other, and thus cannot be activated simultaneously. Below is
the setup of each type of smart detection:
Click Setup > Intelligent > Smart Settings.

10.1 Cross Line Detection

Cross line detection detects objects that cross a virtual line in live video and triggers alarm when such an
event is detected.

1 Select Cross Line Detection.

2 In the Detection Rule area, click

to add a new line. You can
set the sensitivity level and the
direction of line cross that
would trigger an alarm.

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Trigger Actions:
Upload to FTP: this will send snapshots to FTP server once the alarm is triggered. For details, see
Chapter 3.4.
Trigger E-mail: this will send an email notification for the alarm along with a snapshot. For details, see
Chapter 3.3.
Line cross detection cannot be enabled when either of the face capture or people head counting is
turned on.

10.2 Intrusion Detection

Intrusion detection detects objects that enter a specified area in live video and triggers alarm when such
an event is detected.

1 Select Intrusion. .Detection.

2 In the Detection Rule area, click

to add a new detection area.
You can set the sensitivity level,
time threshold (minimum time
the intruder stays in the
detection area before the alarm
triggers) and the percentage of
the object (the minimum ratio
of the intruder's size to the size
of the specified detection area
before an alarm will be
reported).
Trigger Actions:
Upload to FTP: this will send snapshots to FTP server once the alarm is triggered. For details, see
Chapter 3.4.
Trigger E-mail: this will send an email notification for the alarm along with a snapshot. For details, see
Chapter 3.3.
Intrusion detection cannot be enabled when either of the face capture or people head counting is
turned on.

10.3 Object Removing

Detect objects in the specified area and trigger alarms when they were moved.

1 Select Enable Object. .Moving Detection.

2 In the Detection Rule area, click to

add a new detection area. You can set
the sensitivity level and time threshold
(minimum duration an object is
detected in the specified area to trigger
an alarm) before the alarm triggers.

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Trigger Actions:
Upload to FTP: this will send snapshots to FTP server once the alarm is triggered. For details, see
Chapter 3.4.
Trigger E-mail: this will send an email notification for the alarm along with a snapshot. For details, see
Chapter 3.3.
Object moving cannot be enabled when either of the face capture or people head counting is turned on.

10.4 Object Left

Detect unattended objects left behind in a specified area and trigger alarms.

1 Select Enable Object. Left Detection. .

Moving Detection.

2 In the Detection Rule area, click to

add a new detection area. You can set
the sensitivity level and time threshold
(minimum duration an unattended
object is detected in the specified area
to trigger an alarm) before the alarm
triggers.

Trigger Actions:
Upload to FTP: this will send snapshots to FTP server once the alarm is triggered. For details, see
Chapter 3.4.
Trigger E-mail: this will send an email notification for the alarm along with a snapshot. For details, see
Chapter 3.3.
Object left cannot be enabled when either of the face capture or people head counting is turned on.

10.5 Face Capture

Face detection detects human faces in live video, and can upload the captured faces to the FTP server.

Click Setup > Intelligent >

Smart Settings. Choose
Face and then click .

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 Detection Area: You can set to detect and capture face appeared in the selected area or in the full
screen.

Max. Same Thumbnail Images: Set the maximum thumbnail image of the same face.

Min Pupillary Distance (px): The minimum pupillary distance of the detection object.

Counting: Turn on to count the number of faces detected by the IP camera.

Face Overlay: Show green detection box on the screen.

10.6 People Counting

Note: People counting detects human figures in terms of the appropriate ratio between head
and shoulder. So it is important the IP camera is mounted high enough and are able to capture
the upper part of any human figure.

1 Click Setup > Intelligent > Smart Settings. Choose People Counting and then click .
2 Select Enable Passenger Flow Detection.
3 Counting Type: Select whether to count people entered, people left or total (both).

5
6

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 4 Set Max. Size and Min. Size under Filter by Object Size. Only objects within the size range will be
counted; others will be filtered and not counted. The maximum width or height must be greater
than the minimum width or height.
5 Click Draw Detection Area, and then draw a detection area on the preview window on the left, e.g.,
a square.
6 Click Draw Entrance Direction, and then draw the direction on the preview window on the left.
The direction is usually vertical or sloping.

11. Forget Password

Method A
This method only works if you have a cloud account upfront and the cloud account has added the specific
IP camera you want to recover the password.
1 Please visit http://star4live.com. Login using your cloud account.
2 Click “Retrieve” under Retrieve Password.

Sunba

3 Then please enter the “date” of the device and

Sunba Performance Series verify your email to obtain a temporary one-time
password. Note you must enter the “date”
appears on the IP camera, which is not necessar-
ily the same date that you are on. For example,
you are in Los Angeles on August 9th 5pm, and
the camera is installed in Tokyo, which is already
on August 10th.

Entering a wrong date would result in the failure of generating a successful temporary access code.

Method B
If you don’t have a cloud account, please send the model, serial number, proof of purchase and date
appears on the IP camera to support@sunba.net obtain a temporary access code.

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Warranty Statement
1.This product comes with a 2-year limited warranty in USA (1 year in other regions)
and covering parts only. You must pay the labor fee for repair inside the warehouse.
However, any parts replacements are always covered and we will be sending you
videos & paper instructions on how to fix the unit. Please contact us first within the
warranty period to make sure the condition of warranty is met.

2.Our warranty does not extend to any products that are physically damaged or are
not under normal operating conditions as a result of misuse or improper installation
on the user’s end.

Sunba's Return Policy

Return Window
Please return your product within 30 days of your receipt. That's the official deadline
the return request must be received. Exception applies for items in resellable
conditions.

RMA
We will provide a Returned Merchandise Authorization (RMA) Number for each
item that satisfies the return request. Please put your RMA sheet inside the box for
reference to expedite the refund process. All products must be returned within 14
days from the RMA issuing date.

Complete Package Rule

Please return the product with its original packaging, including manuals, brackets
and toolkit that come with the unit for a full refund. According to Amazon's
restocking fee policy, returns with incomplete/materially different package may
enable sellers to charge a restocking fee up to 20% subject to the completeness of
the package. Therefore, please make sure you keep the package in good condition
in the period of valid return window to avoid any additional charge.

Refund
If you didn't receive an automatic refund within 10 days of the receipt of your
return, it is either the RMA was not attached to the package or the RMA was lost
by the warehouse. In this case, please kindly provide us with your tracking number
so that we can match the return package and the refund will be manually processed
within 24 hours. Please watch your email notifications.

For any questions, don't hesitate to reach support@sunba.net

SUNBA® Technology