Xerox IT Information

Xerox Tech Support Information
By Phone
If you have a question call 1-800-822-2979 and ask for second level tech support.
OR
Online
Find the answer at www.xerox.com. Under the “Support” tab, select “Support and
Drivers”, type in the model number of your machine, select “Support” and type your
question in the search tool. For example:
“How to print a configuration report?”
“How to export a address book”
For the purpose of transitioning from your Xerox machine to another manufacturer, we
have listed what we feel will be the most commonly used instructions in the following
pages.
Xerox IT Information Page 1

How To Access CentreWare Internet Services (CWIS)
Access CentreWare Internet Services (CWIS)
NOTE: This solution assumes Microsoft Internet Explorer is being used as the web
browser. If other browsers are used, the steps may vary.
The printer must be configured with an IP address before CWIS can be accessed. Print
a Configuration Report to make sure the printer has an IP address and that the HTTP
protocol is enabled.
1. From the computer, open an Internet browser window.

2. Enter the IP address of the printer in the Address field, and then press [Enter] on
the keyboard. The CentreWare Internet Services window will be displayed.
Login as System Administrator:
If you will be configuring settings using CentreWare Internet Services, you may be
prompted to login before the setting may be configured. Follow the instructions below to
login as System Administrator.
Login as System Administrator:

1. In the top right area of the page, click [Login].
2. Under User ID, type [admin].
3. Under password, type the administrator password.
NOTE: The default password is [1111].
4. Click [Login].
Logout of System Administrator Mode:
1. Click on [Logout] in the upper, right corner of the page.
2. Click the [Logout] button when the Logout window displays.

How To Print a Configuration Report
Print a Configuration Report
The Configuration Report lists all current settings of the printer and prints at startup by
default. See the Related Content for additional information on how to disable the report
from printing at startup.
To print a Configuration Report from the Control Panel:

1. Press the [Machine Status] button on the Control Panel.
2. Select the [Information Pages] button on the Touch Screen.
3. Select [Configuration Report].
4. Select [Print].
To print a Configuration Report using CentreWare Internet Services (CWIS):
1. From the computer, open an Internet browser window.
2. Enter the IP address of the printer in the Address field, and then press [Enter] on
the keyboard. The CentreWare Internet Services window will be displayed.
3. Click on the [Status] button.
4. Click on [Configuration Report].
5. To print the report, click on the [Print Configuration Page] button.
NOTE: If your System Administrator has restricted printing of the Configuration

Report, a user name and password is required to print.

How To Export a Device Address Book to a .CSV File
Export a Device Address Book to a .CSV File

1. Access CentreWare Internet Services (CWIS) and if necessary, login as System
Administrator.
2. Click on the [Address Book] tab.
3. Select [Export] from the drop down menu in the upper right corner of the screen.
NOTE: Management is the default setting for this drop down menu.
4. Under Delimiter drop down menu, select an option. Available options include:
Comma (hex 2C) or Semicolon (hex 3B).
5. Place a check mark in the [Export in Legacy Mode] check box as needed.
Legacy Mode omits favorites, groups, fax, and Scan To Destination contact
information. Display Name is changed to Friendly Name, allowing you to import
the file directly to an older printer without mapping address book fields.
6. Click the [Export] button.

How To Export Xerox Standard Accounting (XSA) User Information
Solution: Export Xerox Standard Accounting (XSA) User Information
Xerox Standard Accounting information may be exported using CentreWare Internet

Services (CWIS) or from the Control Panel. Choose your desired method.
To Export Xerox Standard Accounting User Information Using CentreWare Internet

Services (CWIS):
1. Access CentreWare Internet Services (CWIS) and if necessary, login as System

Administrator.
2. Click on the Properties tab.
3. Click on Login/Permissions/Accounting on the left side of the screen.
4. Click on Accounting Method.
5. On the Accounting page, next to Users and Limits, click Edit.
6. From the Management Actions menu, select Export.
7. Under Delimiting Character, select an option.
8. Under Language, select the language of the text in your .csv file.
9. Click Export.
10. A message "The Xerox Standard Accounting accounts were exported successfully.
Click the button below to download the file." Click on the Download File Now Button.
11. A pop up window displays. Click on Open to open the file or Save to save the file to
your computer. If Save was selected, a Save as window displays. Select a location to
save the file and rename the file if necessary then click on the Save button. The file
downloads to the location specified.
To Export Xerox Standard Accounting User Information From Control Panel:
1. Login to System Administrator mode on the Control Panel.

2. Select Accounting Settings.
3. Select Accounting Mode.
4. Select Xerox Standard Accounting.
5. Select Users & Limits.
6. Select Export from drop down menu in upper right corner. Export .csv File screen
displays.
7. Insert USB drive.
8. Select required option from Delimiting Character drop down menu.
9. Select Export File button.

How To Perform Job Overwrite Immediately
Perform a Disk Overwrite From the Control Panel

1. Login as the System Administrator or Key Operator.
2. Press the [Machine Status] button on the Control Panel. The Machine Status
screen will be displayed.
3. Select the [Tools] tab on the Touch Screen.
4. Select [Security Settings].
5. Select [Image Overwrite Security].
6. Select the [Disk Overwrite Now] tab.
7. Select [Standard] or [Full].
8. Select [Overwrite Now].
NOTE: Depending on how many files are being deleted, the printer can be offline
for up to 60 minutes during the deletion process.
9. To acknowledge the message and start the process, select [Overwrite].

10. Logout of the printer when finished.

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Xerox Tech Support Information

Xerox IT Information Page 1

Access CentreWare Internet Services (CWIS)

1. From the computer, open an Internet browser window.

Login as System Administrator:

NOTE: The default password is [1111].

Xerox IT Information Page 2

Print a Configuration Report

To print a Configuration Report from the Control Panel:

NOTE: If your System Administrator has restricted printing of the Configuration

Xerox IT Information Page 3

Export a Device Address Book to a .CSV File

Xerox IT Information Page 4

Solution: Export Xerox Standard Accounting (XSA) User Information

Xerox Standard Accounting information may be exported using CentreWare Internet

To Export Xerox Standard Accounting User Information Using CentreWare Internet

1. Access CentreWare Internet Services (CWIS) and if necessary, login as System

To Export Xerox Standard Accounting User Information From Control Panel:

1. Login to System Administrator mode on the Control Panel.

Xerox IT Information Page 5

Perform a Disk Overwrite From the Control Panel

9. To acknowledge the message and start the process, select [Overwrite].

Xerox IT Information Page 6

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