Adm-201 Spring’23 Set A (Dumpsgate)

Question 1
The administrator at Cloud Kicks has created an approval process for
time off requests. Which two automated actions are available to be
added as part of the approval process?
Choose 2 answers
A. Chatter Post
B. Field Update
C. Autolaunched Flow
D. Email Alert

Answer: B, D

Question 2
Support agents at Cloud Kicks are spending too much time finding
resources to solve customer cases. need a more efficient way to find
documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
A. Use an interview flow to capture Case details.
B. Configure Knowledge with articles and data categories.
C. Direct users to Global Search to look for similar cases,
D. Create a custom object to capture popular Case resolutions.

Answer: C

Question 3
A user at Northern Trail Outfitters is having trouble logging into
Salesforce. The user's login history shows that this person has
attempted to log in multiple times and has been locked out of the
organization.
Which two ways should the administrator help the user log into
Salesforce?
Choose 2 answers
A. Log in as the user to unlock the user and reset the password.
B. Reset the password policies to allow the user to login
C Reset password on the user's record detail page.
D. Use the unlock button on the user's record detail page.
Answer: C, D

Question 4
Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount
field becomes required for sales users. Sales managers need to be able to move
opportunities into this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for
sales users but allow their managers to make changes?
A. Create a formula field to fill in the field for managers.
B. Configure a validation rule to meet the criteria.
C. Assign the Administrator profile to the managers.
D. Make the field required for all users.

Answer: B

Question 5
A Sales user is trying to manage Campaign Members for an upcoming networking
event. The user can view the campaign, but add new Campaign Members or
update Member Statuses.
How can an administrator troubleshoot this problem?
A Create a permission set to allow the user to edit Campaign Members.
B. Provide the user access to both Leads and Contacts to edit all Members.
C. Make sure the Marketing User Checkbox is checked on the user record page.
D. Run a Campaign report and update any Member information via Data Loader.

Answer: A

Question 6
The administrator at AW Computing wants to send off client welcome tasks and a
welcome email to the primary contact auto an opportunity is closed won.
What automation tool best accomplishes this?
A Process Builder
B. Outbound Message
C. Validation Rule
D. Approval Process
Answer: A

Question 7
Northern Trail Outfitters has a new flow that automatically sets field values when
a new account is created. The flow is la but the flow is not working property.
What should the administrator do to identify the problem?
A Set up email logs and review the send error logs.
B. Use the native debug feature in the Flow Builder
c. View the setup audit trail and review for errors.
D. Review debug logs with the flow fogging level

Answer: B

Question 8

Ursa Major Solar offers amazing experiences for all of its employees. The
employee engagement committee wants to post upd restricting other employees
from posting.
What should the administrator create to meet this request?
A. Chatter Stream
B. Chatter Recommendations
C. Chatter Broadcast Group
D. Chatter unlisted Group

Answer: C
Question 9
When users log in to Salesforce via the user interface, which two settings does
the system check for authentication?
Choose 2 answers
A. The role IP address restrictions
B. The user's Two-Factor Authentication for API Logins permission
C The user's profile login hours restrictions . D The user's Two-Factor
Authentication for User Interface Logins permission

Answer: B.C

Question 10

Sales users at Cloud Kicks are requesting that the data in the Industry field on
the Account object displays on the Opportunity
Which type of field should an administrator create to accomplish this?
A. Standard Account field
B. O Cross-object formula field
C. Master-detail relationship Field
D. Custom Account field

Answer: B
Question 11

Ursa Major Solar provides a 1-year warranty on all of the panels it installs.
Installation details, along with the warranty information, a captured on a custom
object called Installation. The installation record is created by the installer from
the mobile app. Customers son receive a longer warranty as a way of increasing
customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date
of the warranty?
A. Use a formula as the default value of the warranty Expiration Date field.
B. Create a formula field to display 1 year from the warranty purchased.
C. Add a validation rule to ensure the Expiration Date field is populated.
D. Include the warranty Expiration Date field on the mobile page layout.

Answer: D B

Question 12
The IT manager at Universal Containers is doing an audit of the system's security.
How should the administrator provide a summary of the org's security health?
A. Change the Organization-Wide Default to private to restrict visibility
B. Change the Organization-Wide Default to private to restrict visibility.
C. Turn on Event Monitoring to track user events.
D. C. Download the last six months of user login data.
Answer. D
D. Run a Health Check to identify vulnerabilities.
Question 13

Cloud Kicks is introducing a new shoe model and wants to advertise on TV, radio,
print, and social under the banner of a ne called New Runners. In addition, total
statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?
A. Junction object
B. Parent campaign field
C. Lookup relationship
D. Master-detail relationship
Answer. D

Question 14

AW Computing has added a new custom text field called Market Segment on the
Lead object. When a Lead is converted, the new field is not getting copied to the
Account record.
What should the administrator de to ensure the Market Segment field from a Lead
is copied to the converted Account record in routine?
A. Ensure the Market Segment field on the Lead is mapped to right field on
Account.
B. Ensure Account has a field that has the exact same name as the new Lead
field.
C. Write a Validation Rule to ensure the Account has a value in that field.
D. Write a record-triggered now to copy the custom field from Lead to Account.
Answer, A D
Question 15

Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data
privacy Information?
A. Account and User
B. Case and opportunity
C. Individual, User, and Account
D. Contact, Lead, and Person Account

Answer, A

Question 16

An administrator at Dream House Realty wants an easier way to assign cases

based on agent capacity and skill set.
Which feature should the administrator enable to meet this requirement?
A. Omni-Channel
B. Knowledge Management
C. Escalation Rules
D. Territory Management

Answer, A
Question 16

An administrator at Universal Containers needs an automated way to delete

records based on field values.
What automated solution should the administrator use?
A Flow Builder
B. Automation Studio
C Process Builder
D. Workflow

Answer, A

Question 17

What are three characteristics of a master-detail relationship?

Choose 3 answers
A. Each object can have up to five master-detail relationships.
B. The master object can be a standard or custom object.
C. The owner field on the detail records is the owner of the master record.
D. Permissions for the detail record are set independently of the master.
E. Roll-up summaries are supported in master-detail relationships.

Answer, B .D .E

B,C,E
Question 18

Cloud Kicks wants a report to categorize accounts into small, medium, and large
based on the dollar value found in the cor
What feature should an administrator use to meet this request?
A. Detail Column
B. Bucket Column
C. Filter Logic
D. Group Rows

Answer, B

Question 19

The administrator at Ursa Major Solar needs to make sure that unassigned cases
from VIP customers get transferred to service representative within 5 hours. VIP
customers have access to support 24 hours a day.
How should this be configured?
A . Escalation Rules
B. Business Hours
C. Assignment Rules
D. Case Queues

Answer, C
Question 20

The administrator at Cloud Kicks has a custom picklist field on Lead, which is
missing on the Contact when leads are converted.
Which two items should the administrator do to make sure these values are
populated?
Choose 2 answers
A. Update the picklist value with a validation rule.
B. Create a custom picklist field on Contact.
C. Map the picklist field on the Lead to the Contact.
D. Set the picklist field to be required on the Lead object.

Answer, B .C

Question 21

At Universal Containers, there is a custom field on the Lead named Product

Category. Management wants this information to be Opportunity upon lead
conversion.
NA What action should the administrator take to satisfy the request?
A. Map the lead custom field to the product's product category field.
B. Create a workflow to update Opportunity fields based on the lead.
C. Create a custom field on the opportunity and map the two fields.
D. Configure the product categories picklist field on the product.

Answer, A
Question 22

Cloud Kicks has a custom object called Shipments. The company wants to see all
the shipment items from an Account pag Account is deleted, the shipments
should remain.
What type of relationship should the administrator make between Shipments and
Accounts?
A. Shipments should have a lookup to Account.
B. Accounts should have a lookup to Shipments.
C. Accounts should have a master detail to Shipments.
D. Shipments should have a master detall to Accounts.

Answer, A

Question 23

An administrator has been asked to change the data type of an auto number to a
text field.
What should the administrator be aware of before changing the field?
A. Existing field values will remain unchanged.
B. Existing field values will be deleted.
C. Existing Auto Number field to Text is prevented.
D. Existing field values will be converted,

Answer, A
Question 24

Cloud Kicks has a screen flow with two questions on the same screen, but only
one is necessary at a time. The administrat to show only the question that is
needed.
How should an administrator complete this?
A. Use conditional visibility to hide the unnecessary question.
B. Use a decision element and a new screen to show the proper question
c. Use a new version of the flow for each scenario.
D. Use branching in the flow screen to show the proper scenario.

B
Answer, A

Question 25

Cloud Kicks needs to change the owner of a case when it has been open for more
than 7 days.
How should the administrator complete this requirement?
A. Auto-Response Rules
B. Escalation Rules
C. Assignment Rules
D. Validation Rules

Answer, B
Question 26

Cloud Kicks needs to be able to show different picklist values for sales and
marketing users.
Which two options will meet this requirement?
Choose 2 answers
A. One page layout, two record types, one picklist
B. Two page layouts, one record type, two picklists
C. One record type, two profiles, one picklist
D. Two permission sets, one record type, one picklist

Answer, A. B

Question 27

The business development team at Cloud Kicks thinks the Account creation
process has too many fields to fill out and cluttered. They have requested the
administrator to simplify the process.
Which automation tool should an administrator use?
A. Flow Builder
B. Workflow Rule
C. Validation Rule
D. Approval Process

Answer, A
Question 28

Northern Trail Outfitters wants to encourage employees to choose secure and

appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
A. Prohibited password values
B. Require use of Password Manager App
c. Number of days until expiration
D. Maximum invalid login attempts
E. Password complexity requirements

Answer, C.D.E

Question 29

The administrator at Cloud Kicks has been asked to change the company's Shoe
Style field to prevent users from selecting style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers
A Back-up the Shoe Style values in existing records.
B. Select the "Choose only one value checkbox on the picklist field.
C, Reactivate the appropriate Shoe Style values after the field type changes.
D. Change the field type from a multi-select picklist field to a picklist field.

Answer, B.D
Question 30

Cloud Kicks intends to protect data with backups by using the data export
service.
Which two considerations should the administrator remember when scheduling
the export?
Choose 2 answers
A. Metadata backups must be run via a separate process.
B. Metadata backups are limited to sandbox refresh intervals.
C Data export service should be run from a sandbox.
D. Data backups are limited to weekly or monthly intervals.

Answer, B.D

Question 31

Users at Cloud Kicks want to see information more useful for their role on the
case page.
How should an administrator make the pages more dynamic and easier to use?
A. Add component visibility filters to the components.
B. Remove fields from the record details component.
C. Include more tab components with filters.
D. Delete the extra components from the page.

Answer, A
Question 32

The administrator for Cloud Kicks has created a screen flow to help service reps
ask the same set of questions when customers call in with issues. This screen
should be visible from cases.
How should the screen flow be distributed?
A. Home Page
B. Page Layout
C. Lightning Page
D. Component Filter

Answer, C

Question 33
An administrator has assigned a permission set group with the two-factor
authentication for User Interface Logins permission a factor authentication for
APT Logins permission to a group of users
. Which two prompts will happen when one of the users attempts to log in to Data
Loader?
Choose 2 answers
A. Users need to get a security token from a trusted network using Reset My
Security Token
B. Users need to connect an authenticator app to their Salesforce account.
C. Users need to enter a verification code from email or SMS, whichever has
higher priority
D. Users need to download and instail an authenticator app on their mobile
device.
Answer, C.D
B,D
Question 34

Universal Containers has three separate lines of business. Each line has
specific fields that must be displayed to users. However, needed by the sales
team are different than the fields needed by the service team.
How should the administrator configure this requirement?
A. Create one record type with six Page Layouts.
B. Create six record types, each with 1 page layout.
C. Create two record types, each with 3 page layouts.
D. Create three record types, each with 2 page layouts

Answer, D

Question 35

An administrator at Northern Trail Outfitters is creating a validation rule.

Which two functions should the administrator use when creating a validation
rule? Choose 2 answers
A. Error condition formula
B. Rule active date
c. Formula return type\
D. Error message location

Answer, A. D
Question 34

Universal Containers has three separate lines of business. Each line has
specific fields that must be displayed to users. However, needed by the sales
team are different than the fields needed by the service team.
How should the administrator configure this requirement?
A. Create one record type with six Page Layouts.
B. Create six record types, each with 1 page layout.
C. Create two record types, each with 3 page layouts.
D. Create three record types, each with 2 page layouts

Answer, D

Question 35

An administrator at Northern Trail Outfitters is creating a validation rule.

Which two functions should the administrator use when creating a validation
rule? Choose 2 answers
A. Error condition formula
B. Rule active date
c. Formula return type\
D. Error message location

Answer, A. D
Question 36

A team of support users at Cloud Kicks is helping inside sales reps make follow-
up calls to prospects that filled out an interest form online. The team currently
does not have access to the Lead object
How should an administrator provide proper access?
A. Set up Manual sharing
B. Configure permission sets
C. Assign a new role
D. Create a new profile

Answer, B

Question 37

Cloud Kicks has a customer success agent going on leave and needs to change
ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
A. A user with the System Administrator profile.
B. A user with a manager role above the agent.
C. A user with the Manage Cases permission
D. A user with Read permission on the account C

Answer, A.C
Question 38
Northern Trail Outfitters has a custom quick action on Account that creates a new
Case.
How should an administrator make the quick action available on the Salesforce
mobile app?
A. Create a custom Lightning App with the action.
B. Modify compact Case page layout to include the action.
C. Include the action in the Salesforce Mobile Navigation menu.
D. Add the Salesforce Mobile and Lightning Experience action to the page layout.

Answer, C

Question 39

Sales managers would like to know what could be implemented to surface

important values based on the stage of the oppor
Which tool should an administrator use to meet this requirement?
A. Opportunity Processes
B. Dynamic Forms
C. Path Key Fields
D. Workflow Rules

Answer, C
Question 40

The administrator has been asked to automate a simple field update on the
account. When a support agent changes the status of the to 'Audited', they would
like the system to automatically update the Audited Date field on the account with
today's date.
Which tool should the administrator use to complete this automation?
A. Formula Field
B. Validation Rule
C. Flow Builder
D. Approval Process

Answer, C

Question 41

At Cloud Kicks, sales reps use discounts on the opportunity record to help win
sales on particular products. When an opportunity is won, they then have to
manually apply the discount to the related opportunity products. The sales
manager has asked if there is a way to automate this time-consuming task.
What should the administrator use to deliver this requirement?
A. Approval Process
B. Prebuilt Macro
C. Formula Field
D. Flow Builder

Answer, D
Question, 42
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case,
the Closed option in the Case Status picklist is missing. CK has asked the
administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified
picklist?
A. The Case record type is missing Closed as a picklist value.
B. The Close Case page layout must be used to close a case
C. The Show Closed Statuses in Case Status Field checkbox is set to the default.
D. The Support Process being used omits Closed as a status chord

Answer, A

Question, 43
Northern Trail Outfitters wants to use Contact Hierarchy in its org to display
Contact association.
What should the administrator take into consideration regarding the Contact
Hierarchy?
A. Customizing hierarchy columns changes the Recently Viewed Contacts list
view.
B. Contact Hierarchy is limited to only display 3.000 contacts at one time.
C. Contacts displayed in the Contact Hierarchy are limited to record-level access
by user
D. Sharing settings are ignored by contacts displayed in the Contact Hierarchy.

Answer, C
Question, 44

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps
that are on Pacific Time. The reps on Eastern Time need business hours set to
start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
A. Set temporary business hours for each time zone.
B. Allow the reps to set business hours manually,
C. Create one set of business hours per time zone.
D. Adjust the current business hours to accommodate the stern Time Zone

Answer, C

Question, 45

Universal Containers requires a different Lightning page to be displayed when

Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?
A. Define multiple record types.
B. Create different user profiles.
C. Assign Lightning pages as app default
D. Update page layout assignments.

Answer, C
Question, 46
Universal Containers introduced a new product and wants to track all associated
cases that get logged. They are looking for an automated solution that would give
the product's two lead engineers read/write access to all new cases that reference
the new product.
What should an administrator do to satisfy this requirement?
A. Create a predefined case team and an assignment rule.
B. Create a queue and a criteria-based sharing rule
C. Create an auto-response rule and a public group
D. Create a user-based sharing rule and an ad-hoc case team

B
Answer, D

Question, 47
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
A. Weekly Data Export
B. Data Loader
C. Mass Delete Records
D. Data Import Wizard

Answer, B.C
Question, 48

Universal Containers created a new job posting on the first of the month. It
triggered a process scheduled action that will send a Chatter post to the
department VP in 30 days if the position is still open and the status is not equal to
Interviewing. On the 10th of the month, an applicant interviews, and the job
posting status is updated to interviewing.
What will happen to the Chatter post in this situation?
A. The pending Chatter post will be canceled.
B. The pending Chatter post will be sent on the 10th of the month
C. The pending Chatter post will be will be paused.
D. The pending Chatter post will be sent in 30 days.

Answer, A

Question, 49

Northern Trail Outfitters wants to calculate how much revenue has been
generated for each of its marketing campaigns.
How should an administrator deliver this information
A. Perform periodic data jobs to update campaign records.
B. Create a roll-up summary field on Opportunity to Campaign
C. Design a standard Campaigo report and add the value Won Opportunities in
Campaign field.
D. Add a Total Value field on Campaign and use a workflow rule to update the
value when an opportunity is won.

Answer, C
Question, 50

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app
meets its needs.
Which two options should the administrator suggest?
Choose 2 answers
A. Install in a sandbox.
B. Download into a Trailhead Playground.
C. Check edition compatibility.
D. Test Drive in a production org.

Answer, A.B

Question, 51

Sales reps at Ursa Major Solar are having difficulty managing deals. The
leadership team has asked the administrator to help sales reps prioritize and
close more deals.
What should the administrator configure to help with these issues?
A. Einstein Search Personalization
B. Einstein Opportunity Scoring
C. Einstein Lead Scoring
D. Einstein Activity Capture

Answer, B
Question, 52

Dream House Realty needs to use consistent picklist values in the Category field
on Accounts and Cases, with values respective to record types.
which two features should the administrator use to fulfill this requirement?
Choose 2 answers
A. Custom picklist
B. Multi-select picklist
C. Global picklist
D. Dependent picklist

Answer, A.C

Question, 53

AW Computing has six sales teams in a region. These teams always consist of
the same account manager, engineer, and assistant
What should the administrator configure to make it easier for teams to
collaborate with the same customer?
A. Create a queue for each team and assign account ownership to the queue.
B. Enable and configure standard opportunity teams with splits.
C. Propose the users manually share all their accounts with their teammates.
D. Enable account teams and show the users how to set up a default account
team.

Answer, D
Question, 54

AL An administrator creates a custom text area field on the Account object and
adds it to the service team's page layout. The service team manager loves the
addition of this field and wants it to appear in the highlights panel so that the
service reps can quickly find it when on the Account page.
How should the administrator accomplish this?
A. Create a new page layout and a new section titled highlights panel.
B. Make the field required and move it to the top of the page.
C. In the Account object manager, create a custom compact layout.
D. From the page layout editor, drag the field to the highlights panel.

Answer, C

Question, 55

Which two objects are customizable the Stage Setup Flow?

Choose 2 answers
A. Campaigns
B. Opportunities
C. Campaign Members
D. Leads

Answer, B.D
Question, 56
Sales reps miss key fields when filling out an opportunity record through the sales
process. Reps need to move forward in stages but are unable to enter a previous
stage.
Which three options should the administrator use to address this need?
Choose 3 answers
A. Mark fields required on the page layout.
B. Use validation rules.
C. Use Flow to mark fields required.
D. Enable guided selling.
E. Configure Opportunity Path,

Answer, A. B.E

Question, 57
An administrator installed a managed package that contains a permission set
group. The permission set group that was installed includes Delete access on
several objects, and the administrator needs to prevent users in the permission
set group from being able to delete record
What should the administrator do to control Delete access?
A. Edit the profile for the users to remove Delete access from the objects.
B. Use a muting permission set with a permission set group to mute selected
permissions.
C. Create a new permission set that has Delete access deselected for the
objects.
D. Create a new role that prevents Delete permissions from rolling up to the
users,
B
Answer, C
Question, 58
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type
and want to share all cross-sell opportunities with a team of subject matter
experts in their organization. The company has different roles, and the Private.
How should the administrator accomplish this?
A. Change the organization-wide default for Opportunity from Private to Public
Read/Write to open up access for the subject matter experts
B. Create a new role for the subject matter experts and give them access to the
records with an owner-based sharing rule.
C. Add the subject matter experts to a public group and give them access to the
records with a criteria-based sharing rule.
D. Enable territory management, assign the subject matter experts to the same
territory, and give them access to the records with manual sharing
Answer, C
Question, 59
AW Computing would like to improve its Case Lightning record page by including:
• A filtered component to display a message in bold font when a Case is saved as
a critical record type.
• A quick way to update the Account status from the Case layout.
Which two components should an administrator use to satisfy these requests?
Choose 2 answers
A. Record detail
B. Related record
C. Rich text
D. Related list C
Answer, B.C

Question, 60
The VP of sales at Dream House Realty has requested a dashboard to visualize
enterprise sales across the different teams. The key ple data is the total of all
sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity
to the total goal as a single value?
A. Stacked Bar
B. Gauge
C. Table
D. Donut

Answer, B

Question, 61

Cloud Kicks wants to give credit to Opportunity team members based on the level
of effort contributed by each person toward each deal
What feature should the administrator use to meet this requirement?
A. Stages
B. List Views
C. Splits
D. Queues

Answer, C

Question, 62
Northern Trail Outfitters uses a custom obfect Invoice to collect customer payme
System field needs to be filled in on every Invoice record.
How should an administrator ensure this requirement?
A. Require the field on the record type.
B. Create a Process Builder to set the field.
C. Define an approval process for the field.
D. Make the field universally required.

Answer, C

Question, 63

The support manager at Cloud Kicks wants to respond to customers as quickly

as possible. They have requested that the response the top five troubleshooting
tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirements?
A. Email Alerts
B. Auto-Response Rules
C. Rules Knowledge
D. Articles Assignment

Answer, B

Question, 64
Cloud Kicks has the organization-wide sharing default set to private on the Shoe
object. The sales manager should be able to containing shoe records for all of the
sales reps on their team.
Which three items should the administrator configure to provide appropriate
access to the report?
Choose 3 answers
A. Report Subscription
B. Folder Access
C. Role Hierarchy
D. Field-Level Security
E. Custom Report Type

Answer, B.C.D

Adm-201 Spring’23 Set B (Dumpsgate)

Question, 1
Ursa Major Solar wants to assist users with a guided expense report process to
simplify submissions, routing, and authorizations.
A Which two tools should an administrator use to build this solution?
Choose 2 answers
A. validation Rule
B. Quick Action
C. Approval Process
D. Flow Balder
Answer, C.D
Question, 2
The administratorat Universal Containers has a screen flow that helps users
create new leads. When Lead Source is "Search Engine the administrator needs
to require the user to choose a specific search engine from a picklist. If Lead
Source is not Search Engine, this pickdist should be hidden.
How should the administrator complete this requirement?
A. Configure a picklist for Specific Search Engine, and use a vališation rule to
conditionally show only when lead Source is Search Engine
B. Use as assignment element, one for whet leed sostot is Search Engine and
one for everything else
C. Essig decision denient to direct the user to a second screen told Specific
Search Engine only when leas See
D. Create a picklist for Specific Search Engine and it so that only shown when
Lead Source is Search

Assign a decision element to direct the user to a second screen to hold specific search
Answer, C engine only when a lead source is “Search Engine”.

Question, 3
Cloud Kicks needs to be able to show different picklist values for sales and
marketing users.
Which two options will meet this requirement?
Choose 2 answers
A .One record type we profile, one picklist
B. One page layout, two record types, one picklist
C. Two permission sets one record type, one picklist
D. Two page layouts, one record type, two picklists
Answer, B.D
Question, 4

The administrator has created new users for ten new employees at Northern Trail
Outfitters.
Why are these users unable to access the account object in the Salesforce org?
A. Users profile requires a sharing rule for Accounts.
B. Users profile requires permission to the Account object.
C. Uses roles are low on the role hierarchy.
D. Organization-wide defaults are set to private.

Answer, B

Question, 5
Cloud Kicks (CK) stores information about specific customers in Contacts and
information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contacts can be
interested in multiple pieces of Merchandise?
A. Hierarchy column
B. Lookup filter
C. Formula feld
D. Junction obiect

Answer, C

Question, 6

Universal Containers is trying to improve the user experience when searching for
the right status on a case. The company currently has one support process that is
used for all record types on cases. The support process has 10 status values.
Service reps say they never need more than five depending on what kind of case
they are working on
How should the administrator improve on the current implementation
A. Review which status choices are needed for each record tube and create
support processes for each that is necessary
B. Create a Screen Flow that shows only the correct value for us and surface the
flow in the bar of the console
C. Ede the status choice section the record type
C. Reduce the rate of case stat values to five
Answer, A

Question, 7
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle
emporium. EK has run once a week to count the number of open cases related to
an account
How should the administrator recommend automating this business process?
A Configure a scheduled flow in Flow Builder
B. Set up a scheduled process in Process Builder
C. Create a workflow rule with an outbound message
D. Use a process to update the account when it is edited
Answer, C

Question, 8

At Universal Containers, there is a custom field on the lead named Product

Category Management wants this information to be part of the Opportunity upon
lead conversion
What action should the administrator take to satisfy the request
A. Create a custom field on the Opportunity and map the two fields.
B. Create a workflow to update Opportunity fields based on the lead
C. Configure the product categories Dickiest field on the produce
D. Map the lead customed to the products product category bele.

Answer, D

Question, 9
Universal Containers has two sales teams, sales team A and sales team 3. Each
team has their own role in the role hierarchy. Both roles are subordinates of the
same Manager role.
How should the administrator share records shed by Sales team A with sales
team b?
A. Hierarchical sharing
B. Use manual sharing
C. criteria-based chain
D. owner-based sharing

Answer, D

Question, 10

An administrator at Cloud Kicks own production that is supposed to create new

records. However, no new records are being created
What could the issue be?
A .The low is active.
B. The flows read only
C. The flow trigger is missing
D .The laurel decimated

The flow is inactive

Answer, A

Question, 11
The administrator at Universal Containers has created two objects: Containers_c
and Purchase_c. Management has requested that all container records display on
purchase records in Salesforce.
Which type of relationship between Containers and Purchase_c should satisfy
the requirement?
A. Roll up Summary field
B. Formula field
C. Master detail field
D. Lookup field

Answer, B

Question, 12

An administrator at Dream House Realty needs to create customized pages for

the Salesforce mobile app.
Which two types of pages cauild an administrator build and customize using the
Lightning App Builder
Choose 2 answers
A. App page
B. User page
C. Dashboard page
D. Record page

A,D
Answer, A.B

Question, 13
The service manager at Ursa Major Solar wants to let customers know that they
have received the cases via emait and their website. Medium priority and high-
priority Cases should receive different email ne than to priority cases. The
administrator has created three email templates for this purpose,
How should an administrator configure this requirement
A. Include three assignment rules that fine what cases se template for each
rate
B. Create an auto-recover Cortisone three template for each it entre
C. Confute wer e that wha kriteria and setter for case priority Select the
appropriate t ed. Add a Fervor case pronto. Select the appropriate am at n
teria Terminate and set a filter for case priority Select
D. Ads three to response run figure a appropriate email ate from the
Answer, B
Create one auto-response rule. Configure three rule entry criteria and set a filter for
Question, 14 case priority. Select the appropriate email template for each rule entry.

An administrator at Dream House Realty wants an easier way to assign cases

based on agent capacity and skill set
. Which feature should the administrator enable to meet this requirement?
A. Omni-Channel
B. Territory Manager
C Escalation Rules
D.Knowledge Manag

Answer, A

Question, 15
The administer cold kicks has a custom pickiest field on land which is
missing on the contract when leads are converted
Which two items should the administer do to mack sure these value are
populated,
Choose 2 answers
A. Set the pickiest field to be required on the lead object
B. create a custom picklist field on Contact
C. Update the picklist value with a rule
D. Map the picklist field on the lead on the Constrat

Answer, B.D
Question, 16
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects
and should be restricted from deleting any records
What should the administrator de to meet this requirement?

A. Give the user View All access and assign them to the highest role in the role
hierarchy.
B. Create and assign a custom profile with Delete access removed for each
object.
C. Assign the standard System Administrator profile to the analytics user.
D. Create and assign a permission set that includes Read, Create, and Edit
access.

Answer, B

Question, 17
Which two solutions could an administrator find on the AppExchange to enhance
their organization?
Choose 2 answers
A. Communities
B. Consultants
C. Components
D. Customers
Answer, B.C
Question, 18

Ursa Major Solar offers amazing experences for all of its employees. The
employee engagement committee wants to post updates whi restricting other
employees from posting
What should the administrator create to meer this request?
A Chatter Recommendations
B Chatter Broadcast Group
C. Chatter Strean
D. Chatter Linisted Group

Answer, B

Question, 19

Northern Trail Outfitters has a custom Guick action on Account that creates a new
case
A How should as administrata make the c avable sin the Salesforce mobile app?
A. Create a custom lighting App with the action
B. Include the action in the Salesforce Beabile tavlestion
C. Modify compact Case pace layout to include the act
D. Add the Salesforce Mobile and lightning Experience action to the page lave

Include the action in mobile navigation

Answer, B
Question, 20

When a sales rep clicks a button on an opportunity, a simple discount calculator

screen should be launched
which automation tool should an administrator use to build this discount
calculator screen?
A. Flow Builder
B. Plato Event
C .Process Builder
D. Workflow Rule

Answer, A

Question, 21

Sales reps at Northern Trail Outfitters have asked for a way to change the
Probability field value of their Opportunities
What she A an administrator suggest to meet this request
 A. Make the field editable on nave layouts,
B. Create a custom tied on Opportunity
C. Define a new Stages vatifutureira divert
D. Configures forcing support

make the field editable on page layouts

Answer, A

Question, 22

The administrator at Ursa Major Solar has been asked to change the Work Item
and Project custom object relationship from a master to a lookup
Which scenario could prevent the administrator from fulfilling this requirement?
A . Roll-up Summary fields exist on the master object
B. A junction object is required to support the lookup.
C. The lookup field is required for saving records
D. The lookup held in all the records contains a value

Answer, A

Question, 23

The Marketing team at Cloud Kicks uses campaigns to generate product interest
They want custom picklist values for the campaign memb Status Field for each
campaign they run Currently, they ask the administrator to add or delete picklist
values, but this is very time consuming
Which we user permissions should allow the Marketing team to customize the
campaign member status picklist values themselves?
Choose 2 answer
A. Create and edit for campaign Member
B. Marketing user reature license
C. customize Application permission
D. edit permission for campaigns
Answer, A.D B,D
Question, 24

Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and
has 12 mouth
How should the administrator address this requirement?
A. Set the Fiscal Year to Standard and the duration to 12 months.
B. Set the Fiscal Year to Custom and the starting month as February.
C. Set the Fiscal Year to custom and the duration to 4 quarters.
D. Set the Fiscal Year to Standard and the starting month as February

Answer, D

Question, 25

Universal Containers wants to prevent its service team from accessing deal no
deal records. While service users are unable to access deal they are able to find
seal records is a search
What option should the administrator adjust to fully restrict aces?
Permissions and tab s y
B. Record settings and search and
C. Page layouts and field-level secure
D. App permissions and search terms

Page layout & Field Level Security

Answer, C

Question, 26

Universal Containers requires that when an opportunity is closed won, all other
open opportunities on the same account must be marked as dosed lost
which automation solution should an administrator use to implement this
request?
A. Outbound Message
B. Show Builder
C. Quick Action
D. Workflow Rules

Answer, B Flow builder

Question, 27

An administrator at Universal Containers has been asked to prevent users from

accessing Salesforce from outside of their network
What are we considerations for this configuration?
Choose 2 answers
A. IP address restrictions are set the profile or globally for the org.
B. Enforce Login IP Ranges on Every Request must be selected to enforce 1 P
restrictions
C. Restrict 2 Security keys on the user's profile to enforce login hours
D. , Assign single signed to a permis set to allow users to log in when outside the
network
Answer, A.B
Question, 28

The marketing director at Northern Trail Outfitters has requested that the Budget
field is populated in order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?
A. Lead Conversion
B. Require Field
C. Workflow Rule
D. Validation Rule

Answer, D

Question, 29

Users have noticed that when they click on a report in a dashboard to view the
report details, the values in the report are different from the values displayed on
the dashboard
What are the two reasons this is likely to occur?
Choose 2 answer
A. The dashboard reeds to be refreshed.
B. The running dashboard user and vene have different permission
C. report needs to be refreshed viewer

D. The current user does not have access to the report folder.

Answer, A.B
Question, 30

What are three settings an administrator should configure to make it easy for
approvers to respond to approval requests?
Choose 3 answers email

A. Enable the organizations demand approval response setting.

B. Specity initial submission actions within the approval process.
C. Update the organization's Charter settings to allow approvals.
E.
D. Create flow to automatically approve all records Add the items to Approve
component to the approvers Home page

Answer, A.C.E

Question, 31

The Human Resources department at Northern Trait Outfitters wants employees

to provide feedback about their managers using a object in Salesforce. It is
important that managers are unable to see the feedback records from their statt.
 How should an administrator configure the custom object to meet this
requirement?
A. Uncheck Grant Access Using Hierarchies.
B. Set the Default External Access to Private
C. Configure an owner-based sharing rule
D. Define a criteria-based sharing rule!
Answer, D a

Question, 32

Cloud Kicks is working on a better way to track its product shipments utilizing
Salesforce.
Which field type should an administrator use to capture coordinates?
A. External lookup
B. Geofence
C. Custom address
D. Geolocation

Answer, D

Question, 33

Universal Containers introduced a new product and wants to track all associated
cases that get logged. They are looking for an automated solution that would give
the product's two lead engineers read/write access to all new cases that reference
the new product
. What should an administrator de to satisfy this requirement?
A. Create a user based sharing rule and an ad-hoc case team
 B. Cetacean toen we and a public group.
C. Crente press ten assament rule
D. Creat and a criteria base sharing rate,

Create a predefined case team and an assignment rule.

Answer, A

Question, 34

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the
administrator to reset their password
. Which two options should the administrator consider when resetting the user's
password?
Choose 2 answers
A. Resetting the password will change the user's password policy.
B. Resetting stocked our user's password automatically unlocks the user's
account.
C. After resetting a password, the user may be returned to activate their device
to successfully link to Salesforce

D. Single sign on users can reset the passwords using the forgot password

Answer, B.D B,C

C. After resetting the password the user may be reqired to activate their device to sucesssfully log in to salesforce.

Question, 35
An administrator has been asked to change the data type of an auto number to a
text field.
What should the administrator be aware of before changing the field?
A. Existing field values will remain unchanged.
B. Existing field values will be converted,
C. Existing Auto Number field to Text is prevented
D. Existing field values will be deleted
Answer, A
Question, 36

The client services and customer support teams share the same profile but have
different permission sets. The custom object Retention related list needs to be
restricted to the client services team the Lightning record bage layout
What should the administrator use to fulfill this request?
A. Record Type Assignmerg
B. Sharing Settings
C. Page Layout Assigen
D. Component Visibility

Answer, D

The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new
Question, 37 leads was importance without errors even though several records had the value of
Unrated in the Rating field. How were these records added without error?

ported without errors even though The standard Lead Rating field has pickiest
values of Hot, Warm, several records had the value of Unrated in the Rating field .
How were these records added without error.
A. The Restricted picklist checkbox was unchecked
 B. The Add to All Record Types checkbox was selected
C. Field-level security was set to Visible for all prontes,
D. data pacifist value set was used to donate the tea

Answer, A

Question, 38

Northern Trail Outfitters uses a custom object Invoice to System field needs to be
filled in on every in omer payment information from an external biling system. The
Billing How should an administrator ensure this returner.
A Create a Process Builder to set the field
B. Require the field on the record type
C. Define an approval process for the field
D. Make the field universally required

Answer, C
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an
external billing system. The Billing System field needs to be filled in on every Invoice record.
How should an administrator ensure this requirement?

Question, 39

Cloud Kicks wants to track shoe designs by products. Shoe designs should be
unable to be deleted, and there can be multiple designs for one product across
various stag
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
A Create a custom object for shoe designs.
B. custom bokup field for shoe designs on the Product object.
C. Add custom master detail field for shoe designs on the Product object.
D. Use the standard object for designs,

Answer, A.C

Question, 40

The support manager at Cloud Kicks wants to respond to customers as quickly as

possible. They have requested that the response include the top five
troubleshooting tips that could help solve the customer's issu
What should the administrator suggest to meet these requirement
A Email Alerts
B. Knowledge Artides
c. Assignment Sites
D. Auto Response Rules

Answer, D

Question, 41

Universal Containers wants to provide reseller partners with discounted prices on

the products they purchase.
How should an administrator configure this requirement?
A. Add a Partner_Discount field to the Opportunity
B. Build separate reseller partner products.
C. Use a different Opportunity record type
D. Create a separate PriceBook for reseller partners.

Answer, D

Question, 42

Cloud Kicks has a custom object called Shipments. The company wants to see all
the shipment items from an Account page. When an Account is deleted, the
shipments should remain
What type of relationship should the administrator make between Shipments and
Accounts?
A. Shipments should have a lookup to Account
B. Accounts should have a lookud to Shiens
C. Shipments should have a master detail to Accounts
D. Accounts should the master detait to Shits

Answer, A

Question, 43

The administrator at Cloud Kicks has been asked to change the company's Shoe
Style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers
A. Reactivate the approprate Shoe Style values after the field
B. type changes, Change the field type from a multi select picklist field
 C. to a picklist field. Select the choose only one value checkbox on the picts
held
D. Back up the Shoe Style walons in ensang records,
Answer, B.C
Question, 44

Northern Trail Outfitters has two different sales processes ong for business
opportunities with four stages and one for partner opportunities with eight stages.
Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these regarements.
A Public groups to limit record types and sales processes for opportunities
B. Different page layouts that control the picklist values for the opportunity types
C. Separate record types and sales processes for the different types of
opportunities
D. rules that ensure that uses alere curata sales stage information

Answer, C

Question, 45

Executives at Cloud Kicks have reported that theur dashboards are showing
inaccurate data. The administrator has discovered that users have been changing
the source reports
. Which two actions should the administrator take to preserve the integrity of the
source reports?
Choose 2 answers
A. Create a new report folder with viewer access
B. Move the dashboard to the user's private folder
 Move

C. Hove the dashboard reports to the view-only folder

D. Change the dashboard to be a dynamic dashboard
Answer, A.C
Question, 46

What are three characteristics of a master-detart relationship?

Choose 3 answers
A Each object can have up to five master-detail relationships.
B. Permissions for the detail record are set independently of the master
C. Roll-up summaries are supported in master detail relationships
D. The owner field on the detail records is the owner of the master record
E. The master object can be a standard or custom object

Answer, B.C.E C,D,E

Question, 47

AW Computing (AWC) occasionally works with independent contractors, who the

company stores as Contacts in Salesforce. Contractors often change agencies,
and AWC wants to maintain the historical accuracy of the record
. What should AWC use to track Contacts
A. Enable Contacts to multiple Accounts Use
B. a partner community to track the Contact
C. Create a new contact ecord for R ency
D. Create a sunction object to track t-to-tany relationship
 Answer, A

Question, 48

The administrator at Cloud Kicks updated the custom object Event to include a
lookup field to the primary contact for running an event report, they want to
reference fields from the associated contact record.
What should the administrator de to pull contact Fields into the aistom report?
A. Edit the custom Event report type and add fields related via lookup.
B. Create a new report type with Event as the primary object and Contact » a
related object.
C. Use a dashboard with filters to show Event and contact data as requested
D. Configure formula fields on Event to populate contact information

B but not sure

Answer, A

Question, 49

Ursa Major Solar has service level agreements (SLA) that are routed to support
queues, Cases that meet the 24 hour SLA need to be automatically re-assigned to
the next tien queue.
Which feature should be used to fulfill this requirement
A. Auto-response rule
B. Case escalation rule
C. Einstein Case Routing
D. Case assignment rule
 Answer, B

Question, 50

Cloud Kicks wants users to only be able to choose Oppa tunity stage closed won
if the Leat source has been selected
. How should the administrator accomplish this goat
A. Change the Opportunity stage field to read only on the page layout
B. Configure a validation nute requiring tead s ee when the stage is set to
closed
C. Make Lead source a dependent plekist to the Opportunity stage field.
D. Modify the Goportunity stage a dependent paklistes the lead source field

B. Configure A Validation Rule Requiring Lead Source When The Stage Is Set To Closed Won.

Answer, B

Question, 51

What should an administrator use as an identifier when importing and updating

records from a separate financial
A. Rich Text field
B. B. External ID
C. Auto Number field
D. I D Record

Answer, B
Question, 52

An administrator at Cloud Kicks needs to export a Fate of close wen opportunities

from the last 90 days. The file should include the Opportunity Name ID Close
Data, and Amount
How should the administrator export this file
A. Data Export Service
B. Data Export Wizard
C. Data import Writera
D. Data toader

Answer, D

Question, 53

Sales users at Universal Contawers are reporting that it is taking a long time to
edit opportunity records. Normally, the only Field they are editing is the Stage
field.
Which two options should the administrator recommend to help simplify the
process?
Choose 2 answers
A. Configure an autolaunched liow for Opportunity editing
B. Path for Stage to the opportunity record page
C. Create a simplised opportunity page layout
D. Use a Kanban list view for Opportunity
 Answer, A. D
Question, 54

Northern Trait Outfitters has hired interns to enter Leads into Salesforce and has
requested a way to identify these new records from existing Leads
What approach should an administrator take to meet this requirement?
A. Create a separate Lead Lightning App.
B. Define a record type and assign it to the interns
C. Update the active Lead Assignment Rutes
D.Set up Web-to-Lead for the intensose

Answer, B

Question, 55

The VP of sales at Cloud Kicks is receiving an error message that prevents them
from saving an opportunity same edit without recerving an error strator attempted
the
How can the administrator validate the error the user is receiving
A. Review the sharing model
B. View the setup audit trad.
C. Eor the page layout
D. Log inas the user

Answer, D
Question, 56

Users at Cloud Kicks want to be able to create a task that will repeat every weaks
What should an administrator do to meet this requirement
A Workflow rule to create recurring tasks
B. Enable Creation of Recurring Tasks
C. flow to create recurring tasks Da
D. Turn on Recurring Activities

Answer, B

Question, 57

Ursa Major Solar classifies its accounts as Silver Gold, or Platinum level. When a
new case is created for a Silver or Gold partner, I should go to the Regular
Support Queue. When an account is Platinum Level, it should automatically go to
the Priority Support Queue.
What should the administrator use to achieve this?
A. Assignment Rules
B. Case Rules
C. Workflow Rules
D. Escalation Rules

Answer, A
Question, 58

The sales director at Cloud Kicks wants to be able to predict upcoming revenue in
benchmark how reps are performing.
several fiscal quarters so they can set goals and Which two features should the
administrator configure?
Choose 2 answers
A. Opportunity List View
B. Forecasting
C. Opportunity Stages
D. Sales Quotas

Answer, B.D

Question, 59

An administrator at Cloud Kicks is building a flow that needs to search for records
that meet certain conditions and store values from those records in variables for
use later in the flow
What flow element should the administrator ada
A Get Records
B. Update Records
C. Assignment
D. Create Records

Answer, A
 Question, 60

Support agents at Cloud Kicks are spending too much time finding resources to
solve customer cases. The agents need a more efficient to find documentation
and similar cases from the Case page layout.
How should an administrator meer this requirement
A. Use an interview flow to capture Case details
B. Create a custom object to capture popular case resolution
C. Configure Knowledge with articles and data categories,
D. Direct users to Global Search to look for similar cases

Answer, D

Question, 61

A contact with a tale of CEO is created, the contact's account record Northern
Trail Outfitters has asked an ade gets updated with the CEO's name
Which feature should an administrator use to invenient this request
A. Validation Rule
B. Process Builder
C. Quick Action
D. Horidow Rule

Answer, B

Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is
created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?
Question, 62

The center Ursa Major Solar wants to provide agents with a case dashboard that
can be drilled down by case origin, status, and owner
What should an administrator add to the dashboard to fulfill the request?
A. Dashboard Filter
B. Bucket Column
C. Dashboard Component
D. Combination Chart

Answer, A

Question, 63

The events manager at DreamHouse Realty has shot lead from a successful open
house that needs to become a Contact with an associated Opportunity
How should this be accomplished from the Campaign keeping the associated
Campaign Member history?
A. Clone the lead, and convert the closed revend to a Contact
B. Delete the lead and create a new Cantact and opportunity
C. Add a Contact froin the Campaign Member Deter page
D. Convert the lead from the caraign Member Detail page:
campaign

Answer, D
Question, 64

An administrator supporting a global team of Salesforce users has been asked to

configure company settings.
Which two options should the administrator configure?
Choose 2 answers
A. Login Hours
B. Password Policy
C. Currency locally
D. Default Language

Answer, C. D

Question, 65

When a Cloud Kicks opportunity cioses, the compafly would like to automatically
create a renewal opportunity
Which two automation tools should an administrator ese to accomplish this
request?
Choose 2 answers
A Process Builder
B. Flow Builder
C. Woodrow Rule
D. Approval Process
 Answer, A. B

When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?

Adm-201 Spring’23 Set C (Dumpsgate)

Question, 1

DreamHouse Realty needs to use consistent picklist values in the Category field
on Accounts and Cases, with values respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 answers
A. Dependent picklist
B. Custom picklist
C. Multi-select picklist
D. Global picklist
Answer, B.D
Question, 2
Universal Container's administrator has been asked to create a many-to-many
relationship between two existing custom
Which two steps should the administrator take when enabling the many-to-many
relationship?
Choose 2 answers
A. Create two master-detail relationships on the new object.
B. Create two lookup relationships on the new object.
C. Create URL fields on a custom object.
D. Create a junction with a custom object.

Answer, A.D
Question, 3
Cloud Kicks has two different support teams with different case stages and data
points they need to capture for resolution.
How can an administrator configure this?
A. Make the data points collected required fields for their respective team to
ensure they are filled in upon case closure.
B. Add the users for the support processes into two different queues to access
the correct case types.
C. Set up one support process with the case stages from both teams so that
everyone can use the same page layout.
D. Create two support processes with different stages and page layouts to
capture the necessary information

Answer, D
Question, 4
Ursa Major Solar uses Opportunity to track sales of solar energy products. The
company has two separate sales teams that energy markets. The services team
also wants to use Opportunity to track installation. All three teams will need to use
different stages.
How should the administrator configure this requirement?
A. Create three sales processes. Create three record types and three page
layouts.
B. Create one sales process. Create three record types and three page layouts.
C. Create three sales processes. Create three record types and one page layout.
D Create one sales process. Create one record type and three page layouts.
Answer, B A

Question, 5

An administrator creates a custom text area field on the Account object and adds
it to the service team's page layout. The se manager loves the addition of this field
and wants it to appear in the highlights panel so that the service reps can quickly
find Account page.
How should the administrator accomplish this?
A. In the Account object manager, create a custom compact layout.
B. Make the field required and move it to the top of the page.
C. From the page layout editor drag the field to the highlights panel.
D. Create a new page layout and a new section titled highlights panel.

Answer, A

Question, 6
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation
rule?
Choose 2 answers
A. Formula return type
B. Error message location
C. Rule active date
D. Error condition formula

Answer, B.D
Question, 7

Users at Cloud Kicks are reporting different options when updating a custom
picklist on the Opportunity object based on opportunity.
Where should an administrator update the option in the picklist?
A. Record type
B. Picklist value sets
C. Fields and relationships
D. Related lookup filters

Answer, A

Question, 8
Which setting on a profile makes a tab hidden in the All App Launcher or visible in
any app, but still allows a user normally be found under this tab?
A. Org-wide Defaults

B. App Permissions

C. Tab Settings

D. Object Permissions

Answer, C

Question, 9
Ursa Major Solar has service level agreements (SLA) that are routed to support
queues. Cases that meet the 24 automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
A. Auto-response rule
B. Case assignment rule
C. Einstein Case Routing
D. Case escalation rule

Answer, D

Question, 10

An administrator at AW Computing has been asked to help the Support team with
report folders. They want a folder called Supp and two folders underneath called
Helpdesk and R&D. The Support organization uses public groups for Support
Agents, R&D, an Support agents should be able to run Helpdesk reports, but
should not be able to view R&D reports. Support managers should b view and edit
all reports
Which two ways should these folders be shared?
Choose 2 answers
A Share the Support Reports folder with Support Managers with Edit Access.
B. Share the Support Reports folder with Support Agents with View Access.
C. Share the R&D folder with Support Managers with Edit Access
D. Share the Helpdesk folder with Support Agents with View access
Answer, A. D

Question, 11

The administrator at Ursa Major Solar has created a custom report type and built
a report for the sales operations team. However, the users are able to access the
report.
Which two options could cause this issue?
Choose 2 answers
A. The org has reached its limit for custom report types.
B. The user's profile is missing View access.
C. The custom report type is in development.
D. The report is saved in a private folder.

Answer, B. D

Question, 12
Cloud Kicks (CK) has a new administrator who is asked to put together a memo
detailing Salesforce usage to budget for upcoming purchases.
Where should the administrator go to find out what type of licenses CK has
purchased and how many are available?
A. Search for licenses types in setup
B. Usage-based entitlements related list in company information
C. User licenses related list in company information
D. User management settings in setup
Answer, C

Question, 13

Cloud Kicks' executives have noticed the opportunity Expected Revenue field
displays incorrect values.
How should the administrator correct this?
A. Change the probability associated with the stage.
B. Adjust the forecast category associated with the stage.
C. Update the expected revenue associated with the stage.
D. Modify the closed won value associated with the stage.

Answer, A

Question, 14

Northern Trail Outfitters has a custom quick action on Account that creates a new
Case.
How should an administrator make the quick action available on the Salesforce
mobile app?
A. Include the action in the Salesforce Mobile Navigation menu
B. Create a custom Lightning App with the action
C. Add the Salesforce Mobile and Lightning Experience action to the page layout
D. Modify compact Case page layout to include the action

Answer, C

Question, 15

Marketing users at Cloud Kicks should be able to view and edit converted leads.
The administrator has assigned them the View and Edit Converted Leads
permission.
Which two ways can the marketing users now access converted leads for
editing?
Choose 2 answers
A. Utilize a list view where lead status equals Qualified
B. Find them in the global search results.
C. Use the Data Import Wizard
D. Search the Recent Records component on the homepage

Answer, A.B

Question, 16
Dream House Realty has an approval process. A manager attempts to approve
the record but receives an error.
What should the administrator review to troubleshoot this request?
A. Add a delegated approver for the next approver in the process.
B. Update the field-level security to view on fields that are updated in the
process.
C. Review the page layout to ensure the fields updated in the process are visible.
D. Check if the user in the next approver is inactive or missing.
Answer, D
Question, 17

An administrator has been asked to change the data type of an auto number to a
text field.

What should the administrator be aware of before changing the field?

A. Existing Auto Number field to Text is prevented.
B. Existing field values will remain unchanged.
C. Existing field values will be converted,
D. Existing field values will be deleted.

Answer, B

Question, 18

Sales reps miss key fields when filling out an opportunity record through the sales
process. Reps need to move forwa unable to enter a previous stage.
Which three options should the administrator use to address this need?
Choose 3 answers
A Configure Opportunity Path.
B. Enable guided selling.
C. Mark fields required on the page layout.
D. Use validation rules.
E. Use Flow to mark fields required.

Answer, A.C.D
Question, 19

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Change the Case Priority.
B. Re-assign the case.
C. Send email notifications.
D. Re-open the case.

Answer, B.C

Question, 20

Northern Trail Outfitters has the Case object set to private. The support manager
raised a concern that reps have a broader expected and can see all cases on their
group's dashboards
What could be causing reps to have inappropriate access to data on
dashboards?
A. Dashboard Subscriptions
B. O Dynamic Dashboards
C. Dashboard Filters
D. Public Dashboards

Answer, B

Question, 21

Cloud Kicks has a screen flow with two questions on the same screen, but only
one is necessary at a time. The administrat to show only the question that is
needed.
How should an administrator complete this?
A. Use a decision element and a new screen to show the proper question
B. Use conditional visibility to hide the unnecessary question.
C. Use a new version of the flow for each scenario.
D. Use branching in the flow screen to show the proper scenario.

Answer, B

Question, 22

The administrator at AW Consulting has created a custom pickles field. Business

users have requested that it be a text administrator attempts to change the field
type but is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed?
A. Visual force
B. JavaScript
C. Formula fields
D. Record types

Answer, B

Question, 23

Sales and Customer Care at Ursa Major Solar need to see different fields on the
Case related list from the Account to see Case created date and status while
Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
A. Page Layout Editor
B. Search Layout Editor
C. Compact Layout Editor
D. Related Look up Filters

Answer, A

Question, 24

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects
and should be restricted from deleting any
What should the administrator do to meet this requirement?
A. Give the user View All access and assign them to the highest role in the role
hierarchy.
B. Assign the standard System Administrator profile to the analytics user.
C. Create and assign a custom profile with Delete access removed for each
object.
D. Create and assign a permission set that includes Read, Create, and Edit
access.

Answer, C
Question, 25

Northern Trail Outfitters wants to know the average stage duration for all closed
opportunities.
How should an administrator support this request?
A. Add formula fields to track Stages on each Opportunity.
B. Refresh weekly reporting shapshots for Closed Opportunities.
C. Run the Opportunity Stage Duration report.
D. Use Process Builder to capture the daily average on each Opportunity.

Answer, C

Question, 26

The call center manager at Ursa Major Solar wants to provide agents with a case
dashboard that can be drilled down by and owner.
What should an administrator add to the dashboard to fulfill the request?
A Combination Chart
B. Dashboard Component
C. Bucket Column
D. Dashboard Filter
Answer, D

Question, 27

Universal Containers has a private sharing model for Opportunities and uses
Opportunity teams. Criteria-based sharing rules are sales rep at Universal
Containers leaves the company and their user record is deactivated. The rep is
later rehired in the same role administrator activates the old user record. The user
is added to the same default Opportunity teams but is no longer able to see
records the user worked on before leaving the company.
What is the likely cause?
A. The records were manually shared with the user.

B. Permission sets were removed when the user was deactivated.

C. The stage of the Opportunity records was changed to closed lost.

D. The record type of the Opportunity records was changed.

Answer, A

Question, 28

Which tool should an administrator use to identify and fix potential session
vulnerabilities?
A. Organization-Wide Defaults
B. Setup Audit Trail
C. Security Health Check
D. Field History Tracking

Answer, C

Question, 29

An administrator is planning to use Data Loader to mass import new records to a

custom object from a new API.
What will the administrator need to do to use the Data Loader?
A. Reset their password and their security token.
B. Append their security token at the end of their password to login.
C. Use the Data Import Tool to mass import custom object records.
D. Add a permission set that allows them to import data.

Answer, A

Question, 30

At Universal Containers, there is a custom field on the Lead named Product

Category. Management wants this information to be Opportunity upon lead
conversion.
What action should the administrator take to satisfy the request?
A. Create a custom field on the Opportunity and map the two fields.
B. Map the lead custom field to the product's product category field.
C. Create a workflow to update Opportunity fields based on the lead.
D. Configure the product categories picklist field on the product.

Answer, A

Question, 31

Universal Containers (UC) has a queue that is used for managing tasks that need
to be worked by the UC customer support team. team will now be working some
of UC's Cases
. Which two options should the administrator use to help the support team?
Choose 2 answers
A. Add Cases to the existing queue as available object.
B. Create a new queue and add Cases as an available object.
C. Configure a flow to assign the cases to the queue.
D. Use assignment rules to set the queue as the owner of the case.

Answer, C.D

Question, 32

The administrator at Ursa Major Solar needs to make sure that unassigned cases
from VIP customers get transferred to the service representative within 5 hours.
VIP customers have access to support 24 hours a day.
How should this be configured?
A. O Assignment Rules
B. Case Queues
C. Business Hours
D. Escalation Rules

Answer, A
Question, 33

Cloud Kicks has the organization-wide defaults for Opportunity set to Private.
Which two features should the administrator use to open up access to opportunity
records for sales users working
Choose 2 answers
A. Sharing set
B. Sharing rules
C. Role hierarchy
D. Profiles

Answer, B.C

Question, 34

A sales rep has a list of 300 accounts with contacts that they want to load at one
time.
Which tool should the administrator utilize to import the records to Salesforce?
A. Manual Import
B. Data Import Wizard
C. Data Loader
D. Dataloader.io
Answer, B

Question, 35

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders
for opportunities. The VP of sales requested information be accessible on the
opportunity and available for reporting.
Which two options should the administrator configure to meet these
requirements?
Choose 2 answers
A. Add the Opportunity Contact Role related list to the Opportunity page layout.
B. Add the campaign Member related list to the Opportunity page layout.
C. Customize Campaign Member Role.
D. Customize Campaign Role.
E. Customize Opportunity Contact Role

Answer, A.E

Question, 36
The support manager at Cloud Kicks wants to respond to customers as quickly as
possible. They have requested that the the top five troubleshooting tips that could
help solve the customer's issue.
What should the administrator suggest to meet these requirements?
A. Knowledge Articles
B. Email Alerts
C. Auto-Response Rules
D. Assignment Rules
Answer, C
Question, 37

The administrator at AW Computing Wants Account details, related lists, and

Chatter feeds to each appear on separate tabs Account.
Which type of page should the administrator create?
A. Lightning page component
B. Lightning page tab
C. Lightning app page
D Lightning record page

Answer, B

Question, 38

An administrator at Cloud Kicks wants to deactivate a user who has left the
company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
A. The user is assigned in a workflow email alert.
B. The user is in a custom hierarchy field.
C. The user is the highest role in the role hierarchy.
D. The user is part of a territory hierarch

Answer, A. B
Question, 39

Ursa Solar Major is evaluating Salesforce for its service team and would like to
know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering
a support use case?
Choose 3 answers
A. Request
B. Contract
C. Case Account
E Ticket

Answer, B. C.D

Question, 40

Northern Trail Outfitters wants to calculate how much revenue has been
generated for each of its marketing campaigns.
How should an administrator deliver this information?
A. Create a roll-up summary field on Opportunity to Campaign.
B. Perform periodic data jobs to update campaign records.
C. Design a standard Campaign report and add the Value Won Opportunities in
Campaign field.
D. Add a Total Value field on Campaign and use a workflow rule to update the
value when an opportunity is won.
Answer, C.
Question, 41

Cloud Kicks users are seeing error messages when they use one of their screen
flows. The error messages are confusing but resolved if the users entered more
information on the account before starting the flow.
How should the administrator address this issue?
A. Use a fault connector and display a screen with text explaining what went
wrong and how to correct it.
B. Uncheck the End User Flow Errors box in Setup.
C. Remove validation rules so that the users are able to proceed without complete
records.
D. Create a permission set to allow

Answer, A

Question, 42

Cloud Kicks needs to change the owner of a case when it has been open for more
than 7 days.
How should the administrator complete this requirement?
A. Validation Rules
B. Auto-Response Rules
C. Escalation Rules
D. Assignment Rules
Answer, C

Question, 43

Dream House Realty wants to offer a form on its Experience Cloud site where
inspectors will submit findings from a proper
Which feature should an administrator place on the page to fulfill this
requirement?
A. Related List
B. Record Detail
C. Auto launched Flow
D. Screen Flow

Answer D

Question, 44

Dream House Realty (DHR) wants a templated process with a mortgage calculator
that generates leads for loans. DHR needs to project within 30 days and has
maxed out its budget for the year.
Which AppExchange item should help the administrator meet the request?
A. Bolt Solutions
B. Lightning Community
C. Lightning Data
D. Flow Solutions
Answer, D
Question, 45

Northern Trail Outfitters has requested that when the Referral Date field is
updated on the custom object Referral Source, the parent Referral also needs to
be updated.
Which automation solution should an administrator use to meet this request?
A. Workflow Field Update
B. Process Builder
C. Approval Process
D. Lightning Web Component

Answer, B

Question, 46

AW Computing needs to capture a loss reason in a rich text field when an

opportunity is closed lost.
How should an administrator configure this requirement?
A. Check the required checkbox on the Loss Reason field in Object Manager.
B. Select the required checkbox next to the Loss Reason field on the page
layout.
C. Create a validation rule to display an error if stage is closed lost and Loss
Reason is blank.
D. Configure a workflow rule to display an error if Loss Reason is blank.
Answer, C

Question, 47

Ursa Major Solar offers amazing experiences for all of its employees. The
employee engagement committee wants to post updates restricting other
employees from posting.
What should the administrator create to meet this request?
A. Chatter Broadcast Group
B. Chatter Recommendations
C. Chatter Unlisted Group
D. Chatter Stream

Answer, A

Question, 48
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit
the Opportunities in their pipeline expected to close in the next 90 days.

The Sales manager at Dream House Realty wants the sales users to have a quick
wa expected to close in the next 90 days.
What should an administrator do to accomplish this request?
A. Create a custom report and schedule the sales users to receive it each day as
a reminder to update their opportunities.
B. Enable Sales Console and show users how to open a tab for each opportunity
in the pipeline that meets the requirements.
C. Create a list view on the Opportunity object and recommend users switch the
view to Kanban to edit by drag and drop.
D. Make a new Sales dashboard and add a component that shows all
opportunities that meet the criteria.
Answer, C
Question, 49

An administrator wants to create a form in Salesforce for users to fill out when
they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
A. Approval Process
B. Outbound Message
C. Flow Builder
D. Process Builder

Answer, C

Question, 50

What are two considerations an administrator should keep in mind when working
with Salesforce objects?
Choose 2 answers
A. Only standard objects support master-detail relationships
B. A new standard object can be created
C. Standard objects are included with Salesforce.
D. Custom and standard objects have standard fields.

Answer, C.D
Question, 51

Dream House Realty (DR) develops town center projects all over the country and
would like to use Salesforce to track this development DR needs to track the full
properties and the buildings on each property.
How should the administrator relate the two objects to each other?
A. Create a lookup relationship from the building to the property.

B. Create a master.detail relationship from the building to property.

C. Create a junction relationship between the building and property.

D. Create a hierarchical relationship from the building to property.

Answer, B

Question, 52

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value
Customer is set to true, the first screen is skipped user is directed to the second
screen.
How should the administrator configure the decision element?
A. Use the equals operator and (15GlobalConstant. True) as the value.
B. Use the equals operator and "High Value Customer" as the value.
C. Use the contains operator and "High Value Customer" as the value.
D. Use the contains operator and {$GlobalConstant.False) as the value.

Use the equals operator and {!$GlobalConstant.True} as the value

Answer, A

Question, 53

The marketing team at Ursa Major Solar wants to send a personalized email
whenever a lead fills out the web-to-lead form on They want to send different
messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?
A. Use a validation rule to trigger workflow to email the lead.
B. O Configure an auto-response rule to email the lead.
C. Add a public group and Process Builder to email the lead.
D. Create an assignment rule to email the lead.

Answer, B

Question, 54

Universal Containers has a Contact Lightning record page with a component that
shows Linkedin data. The sales team woul show this component to sales users
when they are on their mobile phones.
Which two solutions should the administrator use to fulfill this requirement?
Choose 2 answers
A. Filter the component visibility with User > Role > Name Sales User.
B. Filter the component visibility with View Mobile/Tablet
C. Filter the component visibility with Form Factor - Phone.
D. Filter the component visibility with User > Profile > Name + Sales User

Filter the component visibility with Form Factor = phone

Filter the component visibility with User > Profile > name = sales User.
Answer, C.D
Question, 55

The administrator at Cloud Kicks has been told that users are unable to add
repeating tasks in Salesforce
Which two solutions should the administrator use to ensure users are able to do
this?
Choose 2 answers
A. Disable Shared Activities
B. Enable Creation of Recurring Tasks in Activity Settings
C. Turn on Task Notifications Service
D. Add Create Recurring Series of Tasks field on page layouts

Answer, B.D

Question, 56

The administrator for AW Computing is working with a user who is having trouble
logging in to Salesforce.
What should the administrator do to identify why the user is unable to log in?
A. Pull the password history to ensure the password policy was followed.
B. Review the login history for the user.
C. Reset the security token for the profile.
D. Check the attempted logins by running the setup audit trail.

Answer, B
Question, 57

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the
external HR system. This process needs to be managers and directors.
Which two tools should an administrator configure?
Choose 2 answers
A. Quick Action
B. Email Alert Action
C. Outbound Message
D. Approval Process

Answer, C.D

Question, 58

Ursa Major Solar has a path on Case. The company wants to require its users to
follow the status values as they are on the should be prohibited from reverting the
Case back to a previous status.
Which feature should an administrator use to fulfill this request?
A Predefined Field Values
B. Global Value Picklists
C. Dependent Picklists
D. Validation Rules

Answer, D
Question, 59

What data loss considerations should an administrator keep in mind when

changing a custom field type from Text to Picklist?
Choose 2 answers
A. Auto updates will be made to Visualforce references to prevent data loss.
B. There will be no data loss with use of a global value set.
C. Any list view based on the custom field is deleted.
D. Assignment and escalation rules may be affected.

C,D
Answer, A. D

Question, 60

Cloud Kicks has a customer success agent going on leave and needs to change
ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
A. A user with the System Administrator profile.
B. A user with Read permission on the account.
C. A user with a manager role above the agent.
D. A user with the Manage Cases permission,

Answer, A.D
Question, 61

An administrator at Universal Containers needs an automated way to delete

records based on field values
What automated solution should the administrator use?
A. Process Builder
B. Automation Studio
C. Workflow
D. Flow Builder

Answer, D

Question, 62

An administrator at Universal Containers needs a simple way to trigger an alert to

the director of sales when opportunities of $500,000.
What should the administrator configure to meet this requirement?
A. Set up Big Deal Alerts for the amount.
B. Opportunity warnings in Kanban View
C. Key Deals component on the homepage
D Enable Opportunity Update Reminders,

Answer, A
Question, 63

A sales rep has left the company and an administrator has been asked to re-
assign all their accounts and opportunities to a new sales and keep the teams as
is.
Which tool should an administrator use to accomplish this?
A. Mass Transfer Tool
B. Dataloader.io
C. Data Import Wizard
D. Data Loader

Answer, A

Question, 64

The sales team at Ursa Major Solar has asked the administrator to automate an
outbound message.
What should the administrator utilize to satisfy the request?
A. Process Builder
B. Recorded-triggered flow
C. Task Assignment
D. Case Auto-Response Rule

Answer, B
Question, 65

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?
A. Activate the critical update in production.
B. O Activate the critical update in a sandbox.
C. Allow the critical update to auto-activate in a sandbox.
D. Allow the critical update to auto-activate.

Answer, B