0N The Job Training Narrative Report Uni V Group Petroleum Corporation
0N The Job Training Narrative Report Uni V Group Petroleum Corporation
0N The Job Training Narrative Report Uni V Group Petroleum Corporation
NARRATIVE REPORT
2ND SEMESTER 2021-2022
PRESENTED TO
THE FACULTY OF THE BUSINESS ADMINISTRATION DEPARTMENT,
COLLEGE OF BUSINESS AND MANAGEMENT,
CENTRAL MINDANAO UNIVERSITY
JUNE 2022
APPROVAL SHEET
PANEL OF EXAMINERS
We would like to express our most profound and heartfelt gratitude to the
following individuals, who not only helped us during our On-the-Job Training but
also to those who lent a hand to our tertiary education level, which is what made
it possible for us to get this far. We are truly indebted to each one of you.
First and foremost, we want to thank our Almighty Father for the material
and spiritual support that he has provided us with. Everything that we have right
now is a direct result of Him. We give all praise and glory to Him once again via
our efforts.
To our loving family, who have never stopped believing that we can do it
and have supported us both financially and morally along this journey.
To our friends who have been our greatest supporters and a shoulder to
lean on throughout the challenges that life throws at us.
There are not enough words in the world to express how much we value
and appreciate each one of you.
Table of Contents
Title Page
Cover Page
Approval Sheet
Acknowledgement
Table of Contents
I. Introduction
a. Rationale of the Activity
b. Program Description and Objectives
c. Course Description
II. About the Company
a. Locale of the Internship
b. Vision and Mission
c. Core Values
d. Company Logo and Meaning
e. Organizational Structure
f. Company Policy
III. Tasks and Responsibilties
IV. SWOT Analysis
a. Illustration
b. Brief Discussion
V. Problems Encountered and Solutions Made
VI. Learning and Reflections
VII. Conclusion
VIII. Recommendations
a. To the Company
b. To the Future Trainees of the Company
IX. Appendices
a. Curriculum Vitae
b. Evaluation Sheet
c. Certificate of Completion
d. Recommendation Letter
e. Memorandum of Agreement
f. Waiver
g. Daily Time Records
h. Medical Insurance and Vaccination Cards
i. Other Documentation
Photo Documents
Compliance on COVID-related Protocols
I. INTRODUCTION
C. COURSE DESCRIPTION
On-the-job training is a component of a college curriculum that
tries to educate and orient students about their current and future
careers. It is a sort of skill development in which a worker learns how to
execute the job through on-the-job training. On-the-job training is one
technique by which students are exposed to various work situations
aimed to provide students with the opportunity to practice and apply the
ideas and methods that they have studied in school. It also assists
students in acquiring important knowledge and abilities through
performance in a real job situation. OJT is critical not only for teaching
students about their chosen career, but also for showing students the
realities of working. Students will be exposed to real-world work linked to
the subject they are enrolled in. It also enables folks with no prior
experience to work while learning. On-the-Job Training allows the student
to learn more about his chosen industry and put what he has studied in
school into practice. It aids in the development of the trainee's
competence.
Mission
To serve with a heart every motorist and customer using consistently the
5-steps process of fuel servicing – serving them with a smile
To always offer available products, services to every customer like
convenience items, lubricants, LPG, promos
To consistently serve only best quality fuels in the most competitive pump
price
To make every customer an active member of the loyalty VIP and various
programs and promos
To involve customers and employees in our social responsibility
actions/charity programs
C. Core Values
Frugality. We strive to the good steward of the resources in our care, and we
work hard to further nurture them
The logo comprises a meaning of unity towards all the business units having
God as its roots for achieving success and the 'V" represents the last name of
the wife which is Vicencio.
E. Organizational Structure
F. Company Policy
2.1 The penalties for the violation of the same rules (other than in those
cases where the simple violation of a rule warrants dismissal) is progressively
more severe than the penalty for the first violation. However, the definition of
“cumulative” violation is subject to 12 months limitation period; any repeated
violation of a rule occurring after this period shall be considered as a first
offense. The employee’s 201 file has the complete repository of all violations to
date from date of hiring.
2.2 When a single act constitutes two or more offense under this code or
when an offense is a necessary means for committing the other penalty for the
more/ most serious offense shall be imposed.
2.3 ALL act. Conduct or behavior prejudicial to the interest of the company
but not specifically included in this code shall also be punishable the penalty to
be imposed depending upon the gravity of the offense.
4.1 Preventive suspension as provided in this code maybe imposed upon the
guilty employee only if of the following conditions exist:
4.2.2 Offenses and violations that involved the integrity and reputation of
the company violation of Golden Rules and Core Values.
AWOL/UNEXCUSED ABSENCE
Rule: The Company expects all its employees to exercise discipline and to
make use of their leave privileges wisely and in accordance with the purpose for
they are intended so that their absence will not affect group efficiency and
stability. Failure to observe the prescribe procedure in the filing of leave
application as set forth in the policy on application for leave of absence and
handling of AWOL/AWOP/unexcused absence shall be dealt with accordingly.
The following shall constitute violation of this rule and will be penalized in
accordance with the provision on the application for leave of absence and
handling of AWOL/AWOP/unexcused absence:
Any employee who failed to comply with the above mention procedure in the
filing of vacation leave shall not be paid the corresponding vacation leave pay;
consequently he will be penalized in accordance with the provisions of section1,
section 2, or 3 of those rule whichever is applicable.
Section 6: An employee which after having been duly notified about the
disapproval of his application for vacation will still go on leave of absence shall
be dealt with in accordance with the provisions of this code.
TARDINESS
The Company realizes the need for good attendance in attaining its goals and
objectives. Each employee Contributes and forms a part of the total company
effort. Since the company work as a team the presence of each and everyone is
necessary. One’s absence will be felt by his co employees who have to pitch in
for the absentee and perform their share of the work load aside from their
regular work.
At the opening hour all employees are expected to be actually working. This is
necessary in fairness to the company and to ensure the smooth flow especially
in departments and sections where an employee may depend upon the
unfinished work of another before he can start his own work.
Punctuality means more than just coming to office on time. It means observing
proper break hours and not leaving the office before closing time.
1. Tardiness
Shall means coming late for work past the official time set for reporting for work.
It is therefore incurred by punching in signing in later the schedule time.
2. Rules on Tardiness
HRD shall determine wether or not there is a valid and justifiable cause for
tardiness. The following be consider valid or justifialble reasons:
a. Floods and/or heavy rains which distrupts public transportation in the
employees route to and from work;
3. DEDUCTIONS
Employees who are late will have deductions in pay for tardiness as
follows
Tardiness Deductions
1-5 minutes
No deductions
6-15 minutes
25% of hourly rate
16-30 minutes
50% of hourly rate
31-45 minutes
75% hourly rate
46-60 minutes
100% hourly rate
a. For employees with time card, the accounting department shall check the
time card of the employees every cut off every payroll period (15th and 30th
of the month
c. The HR department shall review the time cards of all employees every
month. The attendance record shall be basis of diciplinary action the HRD shall
take.
d. In case of habitual and excessive tardiness, the HRD shall take diciplinary
action and impose the appropriate penalty on the employee concerned.
e. Any employee who tampers or falsifies a time cards or time report shall be
subject to penalties prescribe in the previous articles. The same shall be imposed
on any employee who asks another to falsify or tamper with a time record.
Section 2: Having financial interest in any enterprise similar to that of the company, or
acting as its suppliers, dealer or agent without the company's knowledge.
Section 4: Providing illegitimate benefits to any party in the discharge of the job
functions through patent partially, bad faith, or gross negligence.
Section 5: Receiving unauthorized benefits in Company transactions performed in the
course of employment.
Section 6: Other similar acts infringing of the general rule on conflict interests.
Rule: Every employee shall conduct himself in a manner consistent with decorum, and
good discipline.
a. Responsibilities
b. Control over the employees
c. Compensation
The more delicate will be his task and the higher will be the standard of accountability
and performance. For higher managerial employees, misconduct that may be tolerated
in the lower echelons and that may even be overlooked in the case of rank and file
employees, may constitute a basis for trust and confidence, and exercising great
discretion maybe dismissed on the basis of circumstances although not establishing
guilt, provide a reasonable basis for loss or trust and confident.
Section 3: It is also responsibility of the supervisor who has knowledge of any violation
of the code and of other company work rules to take steps to prevent and/or report the
same
CONFLICT OF INTEREST
Rule: The company shall strive to encourage employees and officers to uphold the
interest of the company at the highest level possible. All employees shall exert all efforts
to achieve and maintain the best interest of the company.
In all relations and cicumstances it must be evident that the interest of the companyis
not being jeopardized to any extent in any manner but is in fact strongly uphold and
protected.
Section 1: Using Profane or indecent language and act in addressing another person
and/or using incident, abusive derogatory, indecorous words during working time or
within Company premises.
Section 4: Intentionally causing personal injury within company premesis and during
company related activities and business.
Section 5: Insulting, assaulting, threatening with bodily harm or showing wilful
disrespect to an immediate superior or any official of the company.
Section 7: Intriguing against another employee who tends to cast dishonour, discredit or
contemp upon latter.
8.1 Stealing from said clients, guests, visitors or friends, while on duty or in
company premises.
8.2 Uttering words, doing acts, or making gestures to said clients, guests,
visitors, or friends which are "manifestly" insulting or "grossly"
disrespectful/discourteous.
Section 10: Working for another employer without the prior written consent of the
company with the exeption of part-time jobs and sidelines outside of the working hours
and not in conflict with the interest of the company
Section 11: Indulging in illegal and unofficial vending anytime within company premises.
Section 12: Soliciting money or material object for any purpose not sunctioned with the
company.
Section 13: Indulging in any form of usurious ( Loan Shark) money-lending activities
within company premises.
Section 14: Writing, carving, etching, painting or posting writings or drawings or other
similar acts which tend to deface company property.
Section 15: Posting, altering, or removing any matter posted in the bulletin board unless
specifically authorized.
Section 16: Drinking alcoholic beverages during working time or on company premises
except at company authorized occasions.
Section 17: Entering Company Premises or performing work while under the influence
of liquor or narcotics.
Section 18: Possessing, Using or causing to be brought or used, narcotic drugs in the
company premises and on company related business or activities except when such
drugs take the form of medicine prescribe by a physician
Section 19: Without due authority, attempting to bring explosives, fire arms, or other
deadly weapons into company premises.
Section 20: Discharging explosives or firearms inside and within 100 meters from the
company premises.
Section 24: Withdrawing or removing company property from the company premises
without authorization.
Section 27: Inciting other to the execution of any of the acts specified in the immediate
preceding section or inciting others to disturbance, disorders or plots for the purposes of
distrupting the operation of the company, the company business or peace and order
within the company premises by means speeches, writings or other presentation
tending to the same end.
Section 28: Committing other acts of misconduct, discourtesy and insulting behaviour
not embraced by other provisions of this code.
Section 29: Immoral and violent acts committed by the employee while performing his
duties or while representing the company in any activity which tends to tarnished the
goodwill and representation of the company even when done outside the company
premises.
DISHONESTY
RULE: Acts involving dishonesty or breach of trust reposed in the employee's constitiute
just cause for disciplinary action. The ff. acts shall constitute violation of this rule.
8.2: Causing it to appear that the persons have participated in any act or
proceedings statements other than those in factmade them;
Section 10: Concealing of defective work, which directly results in prejudice to the
company.
Section 11: All other acts of dishonesty which cause or tend to cause prejudice to the
company.
Rule: The job description clearly stipulated the duties and responsibilities that a job
incumbent is supposed to perform. The same is designed among others to avoid
overlapping of duties and responsibilities that would create confusion and disorder
within the organization. Any employee who without authority, will encroach or assume
the duties and responsibilities or authority belonging to another is definitely a usurper.
Section 2: Under presence of official, performing any act pertaining to any person in
authority in the company, or any department thereof, without being officially entitled.
Rule: The Company believes that safety and housekeeping is everybody's concern, All
levels of a management and supervision and employees should make accident control
and house keeping a top priority in their areas, Safety, Housekeeping, Grooming and
Customer Service are considered as GOLDEN RULES of the company along with Code
of Conduct and Core Values. All levels in the organization must exert full responsibility
and accountability in ensuring that the Golden Rules are complied. All levels must
COMPLY, INTERVENE, RESPECT the Golden Rules, Code of Conduct and Core
Values of the company.
Section 13: Failure to keep/return tools, materials, parts, machines or equipment in their
proper places and order after usage or at the end of a work day.
Section 14: Failure to maintain and practice 5S and CLAYGO in the workplace.
Section 15: Use of cellphones/mobile phones and other gadgets while on duty. All
personal Gadgets must e deposited to the guard or kept in the bags at the locker room.
Rule: Where the position of the employees concerned involves trust or confidence,
since the duties or functions entail.
IMMEDIATE SUPERVISOR - means the employee whom the employee directly reports
to.
Rule: Leave credits and entitlement is the only allowed method of authorized absences.
This is to ensure continuity in the performance of duties and unhampered business
operations especially for those handling critical and key management positions.
Employees below 1 year of service are not entitled to any leave. Upon reaching 1 year
service tenure, the following leave benefits shall apply subject to the terms of our pay
policy.
Monthly Rated - Leave with Pay Daily rated - No work no Pay applies
Vacation Leave 5 10 15
Sick Leave 5 5 5
Emergency Leave 5 5 5
Paternity 7 7 7
Maternity 30 30 30
MINOR
SERIOUS
LESS GRAVE
DISCIPLINARY BOARD
Frontline staff and employee offenses shall be evaluated by line supervisor and HRD on
the classification and scale of penalty to be imposed.
The next higher level of positionshall evaluate the offenses of their direct reports and
make recommendation to HRD.
In cases of doubt and when required, the MANCOM maybe covened on the evaluation
offenses and scale of of penalties to be imposed.
Top Management and Legal Department (Legal Retainer) reserves the final judgement
as the case may require.
Rule: Department specific policies and guidelines are issued to help each department
do their jobs better and in response to audit variations and audit findings. Please refer to
the summary of department circulars issued on specific items as controlled by HRD in
the repository of:
"CLARIFICATION AND ADDITIONAL SPECIFIC POLICIES - Revisions and
Amendments."
Administrative Task
Monitoring
The trainees are in charge for the monitoring the crews and ensuring high quality of
customer service and timely inputs, and for ensuring that the team maintains its
strategic vision and that its activities result in the achievement of its intended outputs
in a cost effective and timely manner.
Scheduling
Our main duties include planning weekly employee/crew schedules on their
respective station.
Filing and Encoding
The trainees have been given the task of encoding Daily Sales Report of nine
station.
Field Visit
The OJT students had the opportunity to visit the nine gasoline station. They
observe and collect information about the station to have some idea about the
workplace.
Advertising
Uni V is a group of companies. Penong’s is one of their franchise company. We are
in charge of creating marketing communication that persuades an audience to buy a
product or service and post it on social media.
Customer Service
We help customers with their complaints and questions, give customers information
about products and services especially about the pricing of petroleum and product
they sell like lubes ang LPG. By helping customers understand the product and
answering questions about their reservations, they are sometimes seen as having a
role in sales.
Auditing
Examining records, reports, receipts, or other documents and comparing them to
company assets and liabilities. Researching discrepancies, operational problems, or
other issues.
Billing
We are assigned to collect all the official receipts of our old customers, including
sending invoices and account updates to clients, receiving, sorting, and tracking
incoming payments, addressing and resolving client questions and issues relating to
invoices, and providing regular, accurate reports of billing data.
Inventory
We are responsible for tracking current production levels of lubes and LPG, and
recording purchases and products in a warehouse. We review purchase orders to
ensure they're accurate before processing them with suppliers and checking stock
status likes lubes and LPG by performing physical counts on shelves or in
warehouse. We are also assigned in reporting discrepancies between physical
counts and book stocks records.
Payroll
Preparing employees' compensation every 15 th or by the end of each month using
payroll software.
Strengths Weaknesses
Wide variety of products and High level of fluctuations
services Lack of motivational factors of
Extensive petroleum retailing and workforce
distribution experience – family Absence of Marketing Department
has been in the petroleum
retailing and distribution business
for more than 30 years
Hands on management –
managed by husband and wife
with combined extensive retail
business and corporate
experience in the oil industry.
Strong petroleum supply chain –
distribution network, sufficiency in
logistics, network of accredited
contractors
24-hours operation and customer
service of gas stations and
convenience stores
Opportunities Threat
Leverage Brand Recognition through Consistent price hike of fuels
Marketing Activities High competition especially in gas
Potential for expansion of business industry
units
b. BRIEF DISCUSSION
STRENGTH
Univ Group Petroleum Corporation has 9 gas stations in Butuan City, 4 are
Petron Franchise and 5 Univ Gas Stations which are all strategically located on busy
roads. The two brands of fuels have been able to reach wide variety of customers
especially those who are price sensitive customers. Univ Convenience composed of two
franchised 7/11 convenience stores which are also strategically placed. 7/11 Montilla
Boulevard is located beside a university and 7/11 Villa Kananga is located beside the
UNIV Head Office and UNIV Gas Villa Kananga. Univ Food is composed of two
franchised Penongs Restaurant which are located at JC Aquino and SM City Butuan
which are very focused on servicing customers with utmost care and attention. And
lastly, PEVCON Building Works and Land Development Inc, this business unit is
composed of engineers, architects, and construction workers that are of great service
on providing highest quality of planning and execution of building to every negotiated
client.
II. Extensive petroleum retailing and distribution experience – family has been
in the petroleum retailing and distribution business for more than 30 years
Over the past decade, fuel retail has been one of the more resilient segments in
the oil and gas industry. The experience and knowledge possessed by the family for
more than 30 years have created a huge edge for them to monitor and do well in the
fueling industry. The family members are mostly owners of franchised and private
owned gas stations at Butuan City.
OPPORTUNITIES
I. Leverage Brand Recognition through Marketing Activities
Franchised Petron gas stations of the company have been consistently doing
well since it was built and operated, while Univ gas station is also doing however is
known as one of the most expensive priced fuels in Butuan City. It is an opportunity
to reassess the pricing as well as heightening the marketing activities most
especially of the Univ gas stations since the Petron gas stations are franchised, the
marketing activities as well as are dependent to the main office. The company is
reaching the high point that it necessary to assess back its marketing to keep the
customers engaged and loyal to the business.
II. Potential for expansion of business units
Over the past years, Univ Group of Companies especially the Univ Group Petroleum
Corporation is vastly growing and improving its stand in the public and its gross margin.
For this year, it became a high time for another station to open and expand its reach to
cater more customers and clients as well as increasing the awareness and recognition
of the brand.
THREAT
I. Consistent price hike of fuels
It is probable that both increases in demand and fears of supply interruptions
have pushed up oil prices. The global demand for oil has been on the rise, exceeding
production increases and excess capacity. A significant factor is the rapid growth of
developing nations, particularly China and India. These economies have become
increasingly industrialized and urbanized, which has contributed to the rise in global oil
demand. Clearly, all types of markets have been affected by the steady increase in fuel
costs. A substantial increase in oil costs correlates to a greater inflation rate. This leads
to higher prices for numerous commodities because of rising transportation expenses.
This will be cost-push inflation, as opposed to inflation induced by increased aggregate
demand/excess growth.
Inventory Reconciling
Inventory is the accounting of items, component parts and raw materials that a
company either uses in production or sells. In every gas station, part of the requirement
for payroll is the completion of inventory for lubricants and LPGs sold by each of the
stations.
Problem: In the month of February, we were tasked to make the inventory of one of the
gasoline stations and it was very unorganized and there is unmatched declaration of
sold lubricants and LPGs in the daily sales report and the daily lubricants/LPG
monitoring notebook making it very confusing.
Solution: We double checked the daily sales report and daily monitoring notebook to
really ensure the reconciling of both monitoring sheets. We also personally checked the
inventory of the warehouse and in the forecourt. We also assisted with the auditing
head in reconciling the inventory of the gas stations to be able to know the short and
over of lubricants and LPG for that month.
b. PERSONAL
Time Pressure
The workload and activities in the company is very fast-paced and as first time
experiencing the reality of tasks and responsibilities in an existing company it is quite
overwhelming.
Problem: In inputting the daily sales report of nine gasoline station which each of them
have different number of pump stations and purchase order clients, its quite
overwhelming inputting a lot of numbers.
Solution: Focus and take your time. Univ Group of Companies have been a great
platform of learning and growth, to solve this issue every day we take it as a challenge
to familiarize and be able improve. Always asking for guidance from our colleagues to
ensure inputting the right data since if we make a mistake, it will prolong the tasks and
affect the other units of the company.
Working Environment
A positive working environment lightens the mood, helps people to concentrate
better and provides a good working approach for both employees and the employer.
Problem: One of the realities of working in existing companies is being able to meet
variety of people, some of them may be your right catch in terms of personality and
humor and some may not.
Solution: Keep an open mind, show respect, and keep trying your best to be one of the
reasons for keeping the office ambiance full of positive and uplifting feelings, which will
enable everyone to perform at their top standard in whatever task they have been
tasked with.
b. PERSONAL
Flexibility
In conjunction with the rapid evolution of global markets and the fact that every
business has its own distinct method for conducting its operations and other activities,
the workplaces of the present day have become increasingly unpredictable. We cannot
always forecast when developments such as this will occur. Therefore, flexibility is so
crucial. When you're flexible, you're adaptable, resilient, and receptive to change. You
can respond to unforeseen demands in the workplace, such as sudden workload
spikes, pressing problems, or an unplanned occurrence. This internship has taught us
the importance of maintaining a steady work ethic during seasons of change. We
cannot always feel at ease with what we are accustomed to. We will be able to look
back and make decisions more effectively and efficiently if we constantly refer to our
core principles and organizational culture. Develop your adaptability by enhancing your
skill set. Be inquisitive about what's going on around you to combat this. Keep abreast
of emerging industry trends by reading about the most recent technologies and
research and by acquiring new skills. Try working with individuals or completing projects
that you would ordinarily avoid. There may be more efficient methods of doing things.
And instead of being locked in a routine, develop the habit of attempting new things. In
times of change, having a strong and solid team surrounding you is crucial. It indicates
that regardless of the obstacles you face, you can count on others for support. Build
trust with your coworkers to strengthen your connections with them. You may begin by,
for instance, offering to take on additional work when a colleague is busy or by assisting
them with a difficult-to-use system or procedure. Not only will this increase teamwork
and positivity, but it will also likely urge your coworkers to return the favor when you
need assistance.
CONCLUSION
On the Job Training is a method by which students are exposed with different
work situation designed to give students an opportunity to experience and a chance
to apply the theories and computation that they have learned from the school to an
actual scenario. On-the-job training program enhances the critical thinking and
abilities of the students conducting their training in a company. It allows the trainees
to get acquainted with the real professionals and to meet people having different
positions in the company, and to adjust to other people’s personalities and attitudes.
Performing OJT also gives an advantage to companies, since the trainees serve
an additional manpower and lesser labor without payment. However, employers of
the company can absorb the student trainee depends on his/her quality of work,
performance, skills, and determination and willingness.
Moreover, it is a tool that could independently help students discover their skills,
strength and weakness. It requires patience and perseverance; Acquiring good
qualities of a typical worker will lead to a better impression of a supervisor.
OJT is a stepping stone to progress in exploring one’s career path for a better
future. It is a valuable program that transitions a student into a professional career.
Nevertheless, the internship program was a success. Despite the limited duration,
the trainees still gained immeasurable experience which they will carry with them
forever.
RECOMMENDATION
Communication is the key. Interpersonal interaction is a great advantage and skill that
every employee inside the company should possess. Whether we like it or not, we will
encounter a variety of individuals with distinct personalities. Yes! We cannot please
everyone, but employees and students inside the training or school should not take
criticism personally. In addition, the student trainee has the right to ask questions as
part of the learning process. Education can be obtained not only in the classroom, but
also in other settings.
Conduct preliminary research on the company you intend to attend. For the trainee's
last recommendation, this is a help to the students to get an introduction to the process,
people in the organization, and equipment utilized in the workplace, and might leave a
favorable impression on the supervisors. As recommendations, listening is essential.
There will be a lot of possibilities that trainees could struggle with the internal and
external barriers of listening; message overload, preoccupied, difficulty in adjusting, etc.
Focusing and understanding is the main key point to develop one's listening skills.
Personal problems should leave behind outside the workplace because it can affect
your daily output.
VIX. APPENDICES
A. CURRICULUM VITAE
B. EVALUATION SHEET
C. CERTIFICATE OF COMPLETION
D. RECOMMENDATION LETTER
E. MEMORANDUM OF AGREEMENT
F. WAIVER
G. DAILY TIME RECORDS
H. MEDICAL INSURANCES & VACCINATION CARDS
I. OTHER DOCUMENTATION
PHOTO DOCUMENTATION
A. WORKSTATION
B. OUTSIDE THE COMPANY AND ITS LOGO
C. WITH WORKMATES
D. WITH SUPERVISORS
D. REGULAR TASKS AND SPECIAL TASKS
s