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    Farewell The Guest

    Uploaded by

    Nora Gambron
    The standard operating procedure outlines how to farewell guests at a food and beverage operation in order to ensure they leave with a positive experience. Staff should assist guests as they prepare to leave, thank them for dining, politely ask for feedback, address any issues, and bid them farewell with a smile in hopes they return again. Any unsettled bills or negative feedback should be promptly reported to management.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Farewell The Guest

    Uploaded by

    Nora Gambron
    231 views3 pages
    The standard operating procedure outlines how to farewell guests at a food and beverage operation in order to ensure they leave with a positive experience. Staff should assist guests as they prepare to leave, thank them for dining, politely ask for feedback, address any issues, and bid them farewell with a smile in hopes they return again. Any unsettled bills or negative feedback should be promptly reported to management.

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    SOP

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    Farewell the Guest

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    The standard operating procedure outlines how to farewell guests at a food and beverage operation in order to ensure they leave with a positive experience. Staff should assist guests as they prepare to leave, thank them for dining, politely ask for feedback, address any issues, and bid them farewell with a smile in hopes they return again. Any unsettled bills or negative feedback should be promptly reported to management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    231 views3 pages

    Farewell The Guest

    Uploaded by

    Nora Gambron
    The standard operating procedure outlines how to farewell guests at a food and beverage operation in order to ensure they leave with a positive experience. Staff should assist guests as they prepare to leave, thank them for dining, politely ask for feedback, address any issues, and bid them farewell with a smile in hopes they return again. Any unsettled bills or negative feedback should be promptly reported to management.

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    © All Rights Reserved
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    STANDARD OPERATING PROCEDURE

    FOOD AND BEVERAGE OPERATION


    SOP: FAREWELL THE GUEST SOP #: 4
    DATE OF ISSUE: PAGES: 2
    OBJECTIVE
    All guests to leave with a positive feeling of being a valued guest and having had a pleasant experience.

    POLICY
    • All guests to receive a warm and friendly farewell from the Restaurant employees.

    • Ensure guest satisfaction is maximized.

    PROCEDURE
     When the guest has paid the bill and prepares to leave the restaurant, the waiter/ess should stand nearby.
     Watier/ess to pullback the chair of the guest and help her/him whenever necessary.
     Check if the guest has taken all his/her belongings. If not, discreetly attract the attention of the guest to the
    forgotten item.
     Escort all guests out of the Restaurant after their dining experience If guests are not escorted from the
    restaurant, the host/cashier is available to personally farewell the guest as they leave the restaurant.
     Thank the guests for coming and politely request if the guests were happy with everything and /or had any
    feedback.

     If guests were happy, respond with “Thank you very much. We look forward to seeing you again”.
     If there is any negative feedback, thank the guests for his/her comments and action accordingly.
    If there is any feedback, make a note in the Outlet Log Book and if relevant, in the guest’s history database. At the
    end of service, hand over all information relevant to management for immediate follow up.
     Thank the guest politely for coming and bid the guest farewell and ‘We hope to see you again’.
     Eye contact and a warm smile to be used at all times.
    KEY POINTS

     Positive body language to be used at all times - eye contact, friendly smile and stand up straight (no
    leaning)

     Bid farewell with a friendly smile, a handshake or a wave, a nod of the head, eye contact

     Always offer to escort our guests rather than direct them.

     In case the guest leaves without settling the bill then Inform the security and your manager immediately.

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