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    Order Taking (Food)

    Uploaded by

    Nora Gambron
    This document outlines standard operating procedures for taking food orders. It details steps for employees to politely take accurate orders, including paying attention to guest cues, writing down necessary order details, taking orders clockwise starting with females, repeating orders back, and making suggestions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Order Taking (Food)

    Uploaded by

    Nora Gambron
    50 views2 pages
    This document outlines standard operating procedures for taking food orders. It details steps for employees to politely take accurate orders, including paying attention to guest cues, writing down necessary order details, taking orders clockwise starting with females, repeating orders back, and making suggestions.

    Original Description:

    SOP

    Original Title

    Order Taking ( Food)

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    This document outlines standard operating procedures for taking food orders. It details steps for employees to politely take accurate orders, including paying attention to guest cues, writing down necessary order details, taking orders clockwise starting with females, repeating orders back, and making suggestions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    50 views2 pages

    Order Taking (Food)

    Uploaded by

    Nora Gambron
    This document outlines standard operating procedures for taking food orders. It details steps for employees to politely take accurate orders, including paying attention to guest cues, writing down necessary order details, taking orders clockwise starting with females, repeating orders back, and making suggestions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    STANDARD OPERATING PROCEDURE

    FOOD AND BEVERAGE OPERATION


    SOP: ORDER TAKING (Food) SOP #: 2
    DATE OF ISSUE: PAGES: 1
    OBJECTIVE
    To ensure guests' food and beverage orders are received politely and as per their requests

    POLICY
    All guests' orders are taken in a timely, polite and accurate manner, following a set of steps to ensure logical,
    standardized sequence.

    PROCEDURE

     Employees are to pay attention to the guest's body language prior to approaching the table, as this will
    indicate if they need help or are ready to order e.g., menus closed, looking around
     For staff
    • Approach table with a smile and warm salutation:
     Have pen/order pad ready.
    • Inquire if guests are ready to order.
    • Write down the table number, your initials and guest number of guests on each order.
    • Take the ladies' orders first, going clockwise around the table. Take host's order last.
    • Write the order down according to position number.
     Circle all female position numbers on order pad.
     Separate each course with a line.
    • Use proper modifiers to identify items.
    • Make suggestions to compliment guest's meal (i.e., appetizers, salads, wine, side dish).
    • Repeat the order back and clarify all special requests.

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