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Answer - Part 2

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 Luyện Tập
1.

TOEIC Writing

Directions: Read the e-mail below.

From: SAO Computer Customer Service


To: New customer
Subject: Thank you
Sent: October 3, 11:20 A.M.

We would like to thank you for purchasing our computer.


We hope that you are satisfied with our product. If you have experienced any
problems so far, please contact us via email at SAassist@sao.com. Thank you!

Directions: Respond to the e-mail as if you are a customer of SAO Computer


Company. In your e-mail, describe TWO problems that you have had with the
computer and make ONE request for information.

To whom it may concern,


[Introduction] I’m writing in response to your e-mail dated October 3rd regarding my
recently purchased computer.
When I bought your computer a month before, it is working fine, but I have some
problems with the computer now.
[Problem 1] First, it takes a lot of time to turn on the computer, and then sometimes
when it does turn on, it turns right off again. [Problem 2] Second, I can't install new
programs. I have to install new programs for my work, but I don't know how to do so.
[Request] I would appreciate it if you could come and teach me how to install new
programs.
[Conclusion] I look forward to hearing from you soon.
Thank you,
Jessica

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2.

TOEIC Writing

Directions : Read the e-mail below.

FROM: Sylvie White


TO: Ken Woods
SUBJECT: Concert on Friday
SENT: September 19, 10:07 p.m.
Hi Ken,
How is everything going with you? I'm doing fine. Actually, there will be a live concert by
the Municipal Orchestra in Star Alliance Amphitheater. It looks like it will be a lot of fun.
I'm wondering if you can join me on Friday evening to watch the concert. If you're
interested, let me know soon so I can buy tickets for both of us.
Cheers,
Sylvie

Directions: Respond to the e-mail as if you are Ken Woods. In your e-mail, give ONE
apology and make TWO suggestions.

Hi Sylvie,
[Introduction] Thank you for your email in regard to the Friday night concert. My
business is operating quite well. [Apology] I truly regret that I can’t join you to watch the
concert because I already had a meeting with some of my highschool friends that night.
[Suggestion 1] However, I heard that the Municipal Orchestra is going to hold another
live concert in TGM Sky Theater for next Friday night. Can you wait until next week so
that we can go together instead? [Suggestion 2] If you accept my plan, I will buy tickets
in advance for both of us and drive you there in my own car.
Cheers,
Ken

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3.

TOEIC Writing

Directions : Read the e-mail below.

FROM: Jane Strong, Human Resources Department, J&J Consultant Group


TO: Employee candidates
SUBJECT: Opening in sales
SENT: October 19, 5:00 p.m.
Dear potential candidates,
We have an opening for a qualified sales manager who can lead the worldwide sales
team and execute strategies for increasing business opportunities while expanding the
customer base. The sales manager of the worldwide sales team will have primary
responsibility for the U.S. and overseas operations, focusing mainly on Asia. Thank you
Yours truly,
Jane Strong
Human Resources manager
Directions: Respond to the e-mail as if you are a job candidate. In your e-mail, describe
TWO of your job qualifications and ask ONE question.

Dear Human Resources Department


[Introduction] I am writing this email in regard to the advertised job opening in sales.
I am confident that I have the right qualifications and qualities for the position.
[Information 1] I have been working as a senior sales specialist at TGM International
Company for over ten years. During that period, I have gained a lot of extensive and
valuable experience in leading the sales workforce and implementing various effective
marketing and sales strategies in order to help increase market share significantly.
[Information 2] In addition, I am proficient in both Japanese and South Korean. I
strongly believe I could handle complicated issues and connect Asian customers
comfortably and quickly, which helps overseas operations run smoothly and efficiently.
[Question] I have one question about this position, though. When is the deadline for
submitting a résumé?
[Kết bài] I look forward to hearing from you soon.
Sincerely,
Beth Stewart

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4.
TOEIC Writing

Directions : Read the e-mail below.

From: Paul Franco


To: Teala Sandars
Subject: Regarding your real estate brochure designer
Sent: April 16, 10:01
Dear Teala,
I am looking to make a brochure for my client. I was very impressed by the real estate
brochures you had made and I was wondering if you could let me know which company
created them for you, if it's not too much trouble.
Thanks,
Paul

Directions: Respond to the e-mail as if you are Teala Sandars. In your e-mail, give
THREE pieces of information.

Dear Paul,
[Introduction] I would be happy to provide the details of the company that made the
brochures for me. We were also very pleased with how they turned out. [Information 1]
They were designed by 'Apex Brochures' and I found them online. [Information 2] I
selected them after reading some very positive testimonials online that mentioned their
high quality graphic and design skills. [Information 3] The brochures didn't end up
costing us all that much either, as I ordered a lot all at once so I received a volume
discount. I'd say this is a pretty good company to go with for your client.
[Conclusion] Let me know if you have any questions.
Regards,
Teala

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5.

TOEIC Writing

Directions : Read the e-mail below.

From: Alpha Tours


To: Advertising List
Subject: Package Family Tour
Sent: July 3, 12:45 P.M.
Alpha Tours is offering a family package to Bali for this upcoming summer vacation. Our
package includes hotel accommodation, airfare, and much more. For more information,
please contact us via email at touragent@joy.com.

Directions: Respond to the e-mail as if you are a customer that is interested in the
package. In your e-mail, ask for THREE pieces of information about the package tour.

To whom it may concern,


[Introduction] This is in response to your e-mail regarding the package family tour.
I am planning to go on a trip with my family, so I am very interested in your package.
I have some questions about the package. I'd like to obtain some information about the
hotel accommodation. [Question 1] When I am in Bali, I will need access to the internet
to deal with some tasks. Does the hotel provide free internet access? [Question 2] Also,
I have a five year-old child, so would it be possible to stay at a hotel with a swimming
pool? I want to spend a memorable time with my son. [Question 3] I am also wondering
how long the flight to Bali is. Is it possible for my son to go there? I'd appreciate it if you
could send me some information about these things.
[Conclusion] I'm looking forward to hearing from you.
Thanks,

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6.
TOEIC Writing

Directions: Read the e-mail below.

From: Allison White


To: World Camera Company's Customer Service Center
Subject: Lost Instruction Manual
Sent: October 14, 9:20 A.M.

To whom it may concern,


I purchased your camera 2 months ago. I love it, but I lost the instructions so I can't use
it. What can I do to get another set of instructions? My brother's graduation is next week,
and my family will be there. Please tell me how I can use this camera as soon as
possible.

Thanks,
Allison White

Directions: Respond to the e-mail as if you are in charge of the Customer Service
Center. Give TWO methods for finding the instructions and make ONE request for
information.

Dear Allison White,


[Introduction] Thank you for purchasing our product. I am sorry to hear you lost the
instructions.
There are a number of ways to resolve this issue. [Method 1,2] First, you can sign up on
our site on the internet. Afterward, you can download it for free. Finally, you can go to a
service center near your house. If you want to find the nearest service center, you can
search on our homepage. [Request] Also, if you don't have time to go there, you can tell
me the model number via e-mail or phone. I'll send instructions and explain how to use
the camera.
[Conclusion] I hope my information will help you use your camera to capture precious
moments with your family.
Thank you very much,
World Camera Company's Customer Service Center

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7.

TOEIC Writing

Directions : Read the e-mail below.

From: Luis
To: Michelle
Subject: Hotel advice
Sent: February 10, 11 :31 P.M.
Hi, Michelle.
How have you been? I hope you are fine.
I am scheduled to go on a business trip next month, and I will stay at the SKY Hotel.
I heard that you stayed there last time. How was the hotel?
If you could give me some information on the hotel, I would really appreciate it.
Regards,
Luis

Directions: Respond to the e-mail. In your e-mail, include THREE inconvenient details.

Hi, Luis.
[Introduction] Thank you for your e-mail. I've been great and hope you have also been
well.
I stayed at the SKY Hotel during my business trip last year and thought the room was
quite nice. The hotel has an indoor gym and a swimming pool, which are perfect for
relaxing after work.
[Detail 1] However, since the hotel isn't located in the city, there aren't a lot of shops or
nearby entertainment areas. [Detail 2] In addition, the hotel is located quite far from the
subway and bus stops, so transportation to and from the hotel is somewhat
inconvenient.
[Detail 3] Finally, the hotel doesn't offer a complimentary breakfast, so you have to eat
breakfast at one of the cafes or restaurants located near the lobby.
[Conclusion] I hope your business trip goes well, and please let me know if you have
any more questions.
Sincerely,
Michelle

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8.

TOEIC Writing

Directions : Read the e-mail below.

FROM: Ellen's Style


TO: Joe & Lee Clothing
SUBJECT: Faulty goods
SENT: March 1't, 10:15 A.M.
Joe & Lee Clothing:
Thank you for your delivery of the 'glamorous' dresses, which we ordered last week.
However, we have to draw your attention to the following problem. Of the ordered items
supplied, the size 10 was of a darker red than the other sizes. I'm looking forward to
receiving your immediate explanation.
Sincerely,
Ellen's Style

Directions: Respond to the e-mail as if you are a sales manager at Joe & Lee Clothing.
In your e-mail, make AN apology and suggestion and ONE request.

Dear Ellen’s Style,


[Introduction] I am very concerned to learn about the problem that you have with your
dress order. [Apology] During the last three weeks, we have fulfilled a large number of
orders because of unexpectedly high demands and our staff members have to work
overtime in order to handle a lot of items. I believe that the size 10 that you received was
sent by mistake. I truly apologize for the inconvenience that you may have.
[Suggestion] I will send you the right replacement immediately so that you can get it
before 11 AM tomorrow morning. Also, to compensate for the inconvenience, we would
like to offer you a 10% discount coupon toward your next purchase. [Request] By the
way, could you please send the wrong dress back to our shop address printed on the
receipt? and we will pay for the shipping fee when it arrives, thank you so much.
[Conclusion] I look forward to hearing from you soon.
Sincerely,
Mary Rogers
Sales Manager, Joe & Lee Clothing

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9.

TOEIC Writing

Directions : Read the e-mail below.

From: Jeff
To: SKY Institute
Subject: Part-time job
Sent: May 20, 09:31 A.M.
To whom it may concern:
I saw your job opening on the AVO Web site, and I am interested in the part-time job.
If you give me a chance, I'd like to do the part-time job at your institute to improve my
work skills.
However, I cannot find any information on your institute, so I'd appreciate it if you could
send me some information regarding it.
Thank you for your time and consideration in this matter. I look forward to your reply.
Best Regards,
Jeff

Directions: Respond to the e-mail. In your e-mail, give TWO pieces of information about
the SKY Institute and ONE suggestion for applying for the part-time job.

Dear Jeff,
[Introduction] My name is Amy, and I am the hiring manager. Thank you for your
interest in the part-time job. [Information 1] The SKY Institute is famous for English and
Japanese classes, and we hold many classes for students of all levels. As most of our
students hold full-time jobs, they are busy working and are often absent from their
classes. Therefore, we also offer supplementary courses online.
[Suggestion] Currently, we are looking for someone to help manage our classes, and
we are seeking someone who is fluent in both English and Japanese. If you would like to
apply for the position, please submit your résumé to us in person. If you are available,
we would like to proceed with the interview process as soon as possible.
[Information 2] Our institute is located close to the subway station, so it will not be
difficult to find. Should you have any difficulty finding it, please contact us at 01 0-9892-
2164. [Conclusion] I hope this information will help you. Please do not hesitate to
contact us should you have any more concerns.
Sincerely,
Amy

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10.

TOEIC Writing

Directions : Read the e-mail below.

From: Steven Appleby


To: Martha Simon
Subject: Small Business Magazine
Sent: June 11,20
Dear Ms. Simon:
I work for Small Business Magazine. I am writing an article about small-business owners
in your city, and I would like to interview you for the article. Would you be available to
meet with me sometime next week?
Thank you.
Steven Appleby
Directions: Respond to the e-mail as if you are Martha Simon. Say ONE time you are
available and ask TWO questions.

Dear Mr. Appleby,


[Introduction] I’m writing in response to your email dated June 11th regarding the plan
for our interview.
I will be very happy to let you interview me for your article. [Information] I will be free
next Tuesday afternoon at 2:00. I hope that is a good time for you. I have a couple of
questions. [Question 1] First of all, how long do you think the interview will last?
[Question 2] Also, in order for me to well prepare for the interview, could you please tell
me exactly what the subject of your article is? That would be great if you could provide
me these things as soon as possible.
[Conclusion] I’m looking forward to meeting you.
Martha Simo

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11.
TOEIC Writing

Directions : Read the e-mail below.

From: George Pinkney


To: Social Committee members
Subject: Meeting
Sent: Aprill 2, 09:31 A.M.
It is time for a meeting of the Social Committee. We need to start planning the
annual year-end party. I would like all members of the committee to meet next
Friday morning from 9 to 11 in Conference Room A. Please let me know as soon as
possible if you are available to attend this meeting.
Thank you.
George Pinkney
Social Committee Chair
Directions: Respond to the e-mail as if you are a member of the Social Committee.
In your e-mail, explain ONE problem and make TWO suggestions.

Hi George,
[Introduction] I got your email about the Social Committee meeting next Friday.
[Explanation] I am sorry but I will be unable to attend because I have a dentist
appointment at that time. [Suggestion 1] I would like to suggest that you ask all the
committee members when they are free for a meeting and then choose a new meeting
time based on that information. [Suggestion 2] Also, the number of members recently
increased significantly so I think that Conference Room B is a better place for a meeting
because it is a larger and more comfortable room. Hopefully, some of these suggestions
are helpful.
[Conclusion] I am looking forward to working on the plans for the year-end party.
Samantha

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12.

TOEIC Writing

Directions : Read the e-mail below.

Directions: Read the e-mail.


From: Journal of Business News
To: Business professionals
Subject: Subscribe
Sent: December 2, 2 0 -
Dear Business Professional,
The Journal Of Business News brings you all the latest news about important
developments in the international business world. It is read by thousands of
businesspeople just like you in over 40 countries around the world. Subscribe today
and receive a 30% discount off the regular price.
Directions: Respond to the e-mail as if you are a businessperson interested in
subscribing to the Journal of Business News. In your e-mail, ask THREE questions.

Dear Journal of Business News,


[Introduction] I have received the information about subscribing to your journal.
I have a few questions about it. [Question 1] First, you offer a 30% discount off the
regular price. What is the regular price? [Question 2] Also, I would like to know how
frequently your journal is published. [Question 3] Finally, would you be able to send me
a sample issue before I pay for a subscription?
A promt reply would be appreciated. Thank you for your help.
Thanks,
David Jones

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13.
TOEIC Writing

Directions : Read the e-mail below.

FROM: Don & Donald Retailer


TO: Best Fit Apparel Co. Ltd.
SUBJECT: Sample order (Item number RS 2100)
SENT: January 3,10:02 a.m.

Best Fit Apparel,


On your Web site, we placed a sample order for your 100-percent red silk dress, item
number RS 2100. Please send the dress to the address that was entered on the Web
site. We have already paid by credit card. We understand you guarantee delivery within
10 days, so we expect to receive the item within that time.
Regards,
Don & Donald Retailer

Directions: Respond to the e-mail as if you are a sales manager at Best Fit Apparel. In
your e-mail, ask THREE questions about the ordered item.

Dear Don & Donald Retailer,


[Introduction] Thank you for your email dated January 3th about the item number RS
2100. Unfortunately, the sample product you ordered is currently out of stock and we are
waiting for a new shipment from our supplier, so it may take nearly two weeks for your
product to be sent to your address. [Question 1] I wonder whether you could wait for
more than 10 days or not? [Question 2] If not, could you please give us a call or visit to
receive a refund? However, currently we also have some silk dresses with the same
style but in other different colors. If you do not care much about the color. [Question 3]
Could I send you another instead? Please let me know which option you prefer. On
behalf of my store, I am truly sorry for this inconvenience.
[Conclusion] I look forward to hearing from you soon. Thank you!
Sincerely,
Beth Stewart, Sales Manager
Best Fit Apparel

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14.

TOEIC Writing

From: Samuel George


To: Janet Jones
Subject: Changing banks
Sent: February 23,20—
Dear Ms. Jones,
We understand that you have moved your accounts to another bank. We are very sorry
to lose your business. To help us provide better service in the future, would you mind
telling us why you made the decision to change banks? Thank you very much.
Sincerely,
Samuel George
National City Bank Customer Service
Directions: Respond to the e-mail as if you are Janet Jones. In your e-mail, explain
ONE problem and make TWO suggestions.

Dear Mr. George,


[Introduction] I have received your e-mail about my decision to change banks.
I would be happy to explain this decision to you. [Explanation] I decided to use
another bank because your bank doesn’t have any branches close to
my job. [Suggestion 1] You might be able to get more customers if you opened more
branches in different neighborhoods. [Suggestion 2] I also suggest that you place
cash machines in more locations around the city. If you make going
to your bank more convenient, I think your customers will be happier.
Sincerely,
Janet Jones

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15.

TOEIC Writing

From: John Jenkins


To: Shirley Park
Subject: Budget report
Sent: February 23
Shirley,
I am working on the annual budget report as you requested. You asked me to have it
finished by next Friday; however, it’s taking longer than I thought. Could I have one more
week to complete the report? That way I would have time to do a thorough job.
Thank you.
John
Directions: Respond to the e-mail as if you are Shirley Park. In your e-mail, ask ONE
question and give TWO pieces of information.

Hi John,
[Introduction] I got your message about the budget report. [Information 1] I’m sorry,
but I really need to have that report finished by next Friday. [Question] If I asked two
other people to help you, would you be able to finish it by then? I need the report
because we are going to discuss the budget at a meeting on Friday. [Information 2]
We will have more money for our department next year, so it is important to know how
we spent our money this year. Let me know if you want more help.
Thanks,
Shirley

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16.
TOEIC Writing

Directions: Read the e-mail below.

From: Go Green Environmental Group (GGEG)


To: Group Members
Subject: Opinion needed on recruiting GGEG volunteers
Sent: Jan. 15, 12:20 P.M.

Dear Go Green Environmental Group Members,


This e-mail is to inform you that although we have recruited new volunteers to GGEG,
we have not yet reached our target number.
We'd like to hear your opinions regarding this.
Please share with us any methods for increasing the number of volunteers.
All suggestions are welcome.
Thank you.
Sincerely,
Go Green Environmental Group

Directions: Respond to the e-mail. In your email, give ONE piece of information and
TWO suggestions about increasing the number of volunteers.

Dear GGEG,
[Introduction] Thank you for your e-mail.
[Information] My name is Kimberly Craig, and I have been a dedicated member of
GGEG for the past 10 years. I am more than happy to share my opinions with you.
[Suggestions 1] First, I suggest that we hold information meetings at nearby
universities. These days, university students are eager to help their communities, so I
am confident that we will be able to recruit new members.
[Suggestions 2] I also recommend creating a GGEG Facebook page and Twitter
account. By regularly uploading photos, videos, and recent environment-related articles,
we will be able to reach out to the increasing number of social media users.
[Conclusion] I hope you find my suggestions helpful. Please feel free to contact me
should you have additional concerns.
Sincerely,
Kimberly Craig

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17.

TOEIC Writing

Directions : Read the e-mail below.

From: Ken Smith


To: Aaron Devlin, President, First Insurance Agency
Subject: Interview
Sent: March 29, 8:16 A.M.
Dear Mr. Devlin,
I have a job interview scheduled for next Monday at 3:00 P.M. However, I am afraid
there have been some changes in my current schedule, so I have to work until late at
night that day. Could you possibly reschedule my interview date? I look forward to
meeting you soon.
Best regards,
Ken Smith

Directions: Respond to the e-mail as if you are Aaron Devlin. In your e-mail, suggest
TWO possible times for holding the interview and request ONE item that Ken Smith
should bring with him.

Dear Mr. Smith,


[Introduction] My schedule next week is very full, so I do not have many times available
for holding your interview.
[Suggestion 1] I can see you either at 4:00 P.M. on Tuesday or at 2:00 P.M. on Friday.
[Suggestion 2] If these times are not convenient for you, we will have to reschedule the
interview for the week after next.
[Request] Please remember to bring a portfolio of your work to the interview. I need to
see the kind of work you have been doing over the past 5 years in your previous jobs.
[Conclusion] Looking forward to discussing the job with you in person.
Aaron Devlin

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18.

TOEIC Writing

Directions : Read the e-mail below.

FROM: Marilyn Aniston


TO: Getaway Travel
SUBJECT: Travel Package
SENT: March 14, 5:20 p.m.
Dear Sir/ Madam,
I am planning on taking a trip out of the country this summer vacation. My budget for the
trip is low. So, I would like to have an economical trip, but I also want to have lots of fun
at the same time. Would you recommend some of your tour packages to me?
Sincerely,
Marilyn Aniston

Directions: Respond to the e-mail as if you are a travel agent at Getaway Travel. In
your e-mail, give TWO pieces of information about tour packages and ONE suggestion.

Dear Marilyn Aniston,


[Introduction] I am writing to provide some information in regard to your email dated
March 14th.
[Information 1] We have been offering many national and international tour packages in
order to meet our customers’ needs for nearly 20 years, so we always have available
international tour packages for customers with tight budgets just like you and I promise
you will have a lot of great fun. [Suggestion] If you join our group tours with other
customers, the price will be more reasonable than an individual tour. After receiving your
email, I noticed that a group tour would be best for you in this case.
[Information 2] To assist you much better, I have attached some budget tour packages
for you to review. Please let me know which option you prefer.
[Conclusion] I hope to hear from you soon.
Sincerely,
Travel Agent, Getaway Travel

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19.
TOEIC Writing

Directions : Read the e-mail below.

From: Beth Stewart


To: EZ used cars
Subject: Ordering process
Sent: March 14, 4:01
Dear Sir/Madam,
I have been using your site and I found a vehicle that I am interested in. I was wondering
about the ordering process and have not been able to find the information I need on your
site. Could you please tell me the best way to get information regarding your ordering
process?
Thank you,
Beth Stewart

Directions: Respond to the e-mail as if you are a staff member in the used car
company. In your e-mail, give ONE piece of information and make TWO requests.

Dear Beth,
[Introduction] Thank you for your e-mail. We know that finding a used car online is not
easy and we appreciate your business.
[Information] If you wish, you can call our hotline to start the ordering process at 1-877-
905-1311. If you would prefer to continue the process through e-mail, we would be
happy to assist you.
To process your order, we require some basic information. [Request 1] Can you provide
us with the listing number of the vehicle you are interested in? [Request 2] Could you
also provide us with a phone number if we need to contact you to serve you better?
[Conclusion] Please let us know if you have any questions.
Regards,
Thomas Martin
EZ used cars

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20.
TOEIC Writing

Directions : Read the e-mail below.

FROM: Northgate Home Electronics


TO: Customers who purchased LCD monitors from Northgate
SUBJECT: 19-inch widescreen LCD monitor
SENT: January 11, 3:50 p.m.
Dear valued customers,
Thank you for your recent purchase of a 19-inch widescreen LCD monitor.
We hope that you enjoy using your monitor. We guarantee that all our monitors are of
excellent quality and will provide maximum satisfaction. Our monitors can display very
lifelike images in true-color mode, so graphics designers choose us as their top choice.
We hope that you will continue shopping with us. If there are any problems with your
monitor, please do not hesitate to contact us.
Sincerely,
John Tucker
Sales representative
Northgate Home Electronics

Directions: Respond to the e-mail as if you are a customer of Northgate Home


Electronics. In your e-mail, describe TWO problems that you have had with your 19-inch
widescreen LCD monitor and make ONE request for information.

Dear Mr. Tucker,


[Introduction] Thank you for the email dated January 11th.
I was very happy and satisfied with the 19-inch LCD monitor purchased from your store.
[Problem 1] However, two days ago the monitor automatically turned off when I used it
continuously for nearly two hours. [Problem 2] In addition, the LCD monitor did not turn
off immediately when I pushed the power button. Indeed, It took over 10 seconds for it to
turn off. [Request] According to your company regulations, customers can exchange or
return any defective electronic products within 30 days of purchase, so could I exchange
my LCD monitor for a new one? Because I just bought it two weeks ago.
[Conclusion] I look forward to hearing from you soon. Thank you!
Sincerely,
Mary Rogers

Fanpage: TOEIC Cô Sao Thầy Bảo


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