RFP For Firewall

Request for Proposal (RFP) for Four Sets of
Firewalls at DC, Mumbai & DR Site, Bengaluru
Union Bank of India,
Department of Information Technology
1/1A, Technology Center, Adi Shankaracharya Marg,
Opp. Powai Lake, Powai, Andheri East, Mumbai – 400072

RFP for four sets of Firewalls at DC Mumbai & DR Site Bengaluru
Disclaimer
The information contained in this Request for Proposal (RFP) is provided to the
Bidder(s) on the terms and conditions set out in this RFP document. The RFP
document contains statements derived from information that is believed to be true
and reliable at the date obtained but does not purport to provide all of the
information that may be necessary or desirable to enable an intending contracting
party to determine whether or not to enter into a contract or arrangement with
Bank in relation to the provision of services.
The RFP document is not a recommendation, offer or invitation to enter into a

contract, agreement or any other arrangement, in respect of the services. The
provision of the services is subject to observance of selection process and
appropriate documentation being agreed between the Bank and any successful
Bidder as identified by the Bank, after completion of the selection process as
detailed in this document. No contractual obligation whatsoever shall arise from
the RFP process unless and until a formal contract is signed and executed by duly
authorized officers of Union Bank of India with the Bidder. The purpose of this RFP
is to provide the Bidder(s) with information to assist the formulation of their
proposals. This RFP does not claim to contain all the information each Bidder may
require. Each Bidder should conduct their own investigations and analysis and
should check the accuracy, reliability and completeness of the information in this
RFP and where necessary obtain independent advice. Union Bank of India makes no
representation or warranty and shall incur no liability under any law, statute, rules
or regulations as to the accuracy, reliability or completeness of this RFP. Union
Bank of India may in its absolute discretion, but without being under any obligation
to do so, update, amend or supplement the information in this RFP.
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GENERAL INSTRUCTIONS TO BIDDERS
All bidders must note that this being E-tender, bids received only through online on E-
tendering portal https://ubi.abcprocure.comshall be considered as an offer. Any bid
submitted in physical form will not be received or opened and shall be summarily
rejected.
Procedure for submission of E-tender by bidder:
Interested bidders who wish to participate should visit website
https://ubi.abcprocure.com which is the ONLY website for bidding their offer. Further,
the procedure is as follows:
1. Register your company in website https://ubi.abcprocure.com for obtaining a
Login ID and Password.
2. Using the login ID, password and digital signature, login in to the tender portal
to download the tender document. It is mandatory for the Bidders to have a valid
Digital Signature Certificate – Signing and Encryption (Class – II or Class – III)
issued by any of the valid Certifying Authority approved by Govt. of India as per
IT Act, 2000. DSC on Organization name is required, if bidder want to participate
on behalf of his/her Company.
3. Pay Earnest Money Deposit (i.e EMD) through Demand Draft (i.e DD)/Bank
Guarantee (BG) and upload the scan copy in the website.
4. Upload supporting documents by clicking “Mapped Documents”. Then submit the
tender. Take a print screen of “Bid successfully submitted” message for
reference.
5. Primary Contact Numbers:- +91-9081000427, 9904406300, email id:
support@procuretiger.com
6. Alternate Contact No.:- Mr. Nandan Valera :- 079-68136809/6815/6824,
M:9081000427, nandan.v@eptl.in.
7. System requirement for online bid submission:
a. Computer / Laptop (Notebook) with internet connection of minimum 256
kbps speed.
b. Operating system - Windows XP Service pack -3 / VISTA/ Windows 7 or above.
8. Bidder must submit the offer before online closing date & time. The website will
automatically stop accepting the offer after online closing date and time.
NOTE: Submission of any bid document through offline mode will not be accepted except
Bid Security (EMD) and Pre-Contract Integrity Pact (on plain paper) signed by authorized
signatory and should be submitted on or before last date or at the time of bid submission.
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Abbreviations
The long form of some abbreviations commonly used in the document is given below:
SN Abbreviations Description
1 Information This is Bank’s hardware (servers, workstations, printers,
System scanners, etc.), software, network infrastructure and the
data stored/ associated with them.
2 Bank/ Purchaser/ Reference to the “the Bank”, “Bank” and “Purchaser”
Union Bank Shall be determined in context and may mean without
limitation “Union Bank of India, i.e. amalgamated entity
consisting of Union Bank of India, erstwhile Corporation
Bank (eCB) and erstwhile Andhra Bank (eAB) combined
and it’s Foreign Offices, Foreign Subsidiaries and Domestic
Subsidiaries”.
2 BFSI Banking, Financial Services and Insurance
4 BG Bank Guarantee
5 Bidder/ Service An eligible entity/ firm submitting a Proposal/ Bid in
Provider/ System response to this RFP.
Integrator
6 DC Data Center
7 DIT Department of Information Technology, UBI
8 DR Disaster Recovery
9 IP Internet Protocol
10 MAF Manufacturer Authorization Form
11 MSME Micro, Small & Medium Enterprises
12 NDA Non-Disclosure Agreement
13 NSIC National Small Industries Corporation
14 OEM Original Equipment Manufacturer or OEM is the
organization which have developed/ created the product/
software and hence is entitled to distribute the same.
15 PBG Performance Bank Guarantee
16 PO Purchase Order
17 Project Cost Project cost would be Licensing Cost/ Initial cost/
Onetime cost/ Fees/ Development Cost/ Installation cost/
Implementation and Commissioning cost/ Integration cost
with Existing systems/ Training cost/ Technical
assistance.
18 Proposal/ Bid The Bidder’s written reply or submission in response to
this RFP.
19 PSB Public Sector Bank
20 PSU Public Sector Undertaking
21 RFP The request for proposal (this document) in its entirety,
inclusive of any addenda that may be issued by the Bank.
22 SLA Service Level Agreement
23 Solution/ “Solution” or “Services” or “Work” or “System” or “IT
Services/ Work/ System” means all services, scope of work and
System deliverables to be provided by a Bidder as described in
the RFP and include services ancillary to the development
of the solution, such as installation, commissioning,
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SN Abbreviations Description
integration with existing systems, provision of technical
assistance, training, certifications, auditing and other
obligation of the Supplier covered under the RFP.
24 Supplier/ Selected Bidder/ Service Provider/ System Integrator
Contractor/ under this RFP.
Vendor
25 TCO Total Cost of Ownership
26 The Bank Amalgamated entity i.e. consolidated entity consisting of
Union Bank of India, erstwhile Andhra Bank (e-AB) and
erstwhile Corporation Bank (e-CB) combined.
27 TO Technical Offer
28 UBI or Union Bank Union Bank of India (Pre-amalgamated Union Bank of
India)
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Schedule of Events & Bid Details Ref. No. UBI/DIT/2022-23/15
Start Date& Time of issue of

21.06.2022 at 11:00 Hours
RFP/ Document Download
Date and time of Online
28.06.2022 by 11:00 Hours
Prebid Meeting
Last date and time for
29.06.2022 by 17:00 Hours
submission of query
Last date and time of
12.07.2022 by 15:00 Hours
Downloading of RFP
Last date and time for
submission Of Bidding 12.07.2022 by 16:00 Hours
Document
Date and Time of Technical
12.07.2022 by 16:15 Hours
Bid Opening
Union Bank of India, Information Technology
Place of opening of Bids (5thFloor), 1/1 A, Technology Centre, Adi
(Online) Shankaracharya Marg, Opp. Powai Lake, Andheri
(East), Mumbai-400072.
As above
Address & Contact Numbers
Tel:(022) 25710507/528
Cost of RFP is waived off if bidder prefers to
download the RFP document online. However,
bidder is required to pay Rs. 2,500/- in the form of
Cost of RFP (Non-Refundable)
Demand Draft in favor of Union Bank of India,
payable at Mumbai for purchasing hardcopy from
DIT.
Rs.18,00,000/- (Rupees Eighteen Lac Only) in the
form of Demand Draft in favor of Union Bank of
Security Deposit/Earnest India, payable at Mumbai. EMD can also be paid in
Money Deposit (EMD) the form of Bank Guarantee (BG) of any scheduled
commercial Bank other than Union Bank of India and
should be valid for 6 months from the date of bid
submission with a claim period of 45 days.
Interested Bidders are requested to send the email
to:
kislaysinha@unionbankofindia.bank,
sanjiiev@unionbankofindia.bank &
Contact details kmsalam@unionbankofindia.bank
containing below mentioned information, so that
in case of any clarification same may be issued:
Name of company, contact person, Mailing
address with Pin Code, Telephone No., Mobile
No., email address etc.
Note: Bids once submitted will be treated as final and no further correspondence
will be entertained on this. No bid will be modified after submission of bids. No
bidder shall be allowed to withdraw the bid.
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Table of Contents
Sl. No. Items Page No.
1. Introduction ......................................................................................................................... 10
2. Adoption of Integrity Pact (IP) ......................................................................................... 10
3. Objectives of the RFP ........................................................................................................ 10
4. Definitions ............................................................................................................................ 10
5 Project Overview ................................................................................................................ 11
6. Invitation of Tender Bids................................................................................................... 11
7. Eligibility Criteria ............................................................................................................... 12
8. Broad Scope of Work .......................................................................................................... 12
9. Detailed Scope .................................................................................................................... 14
10. Training ................................................................................................................................ 14
11. Firewall solution Capabilities ........................................................................................... 14
12. Implementation Instructions and Extended Scope ....................................................... 20
14. Locations to be Covered.................................................................................................... 23
15. Project Validity ................................................................................................................... 23
16. Right to Alter Quantities and Price freezing ................................................................. 23
17. Cost of Bidding .................................................................................................................... 24
18. Language of Bid .................................................................................................................. 24
19. Instructions for Bid Submission ........................................................................................ 24
20. Performance Bank Guarantee ........................................................................................... 25
27. Online Prebid Meeting and RFP Clarifications ................................................................ 30
30. Technical Bid Evaluation .................................................................................................... 33
33. Restriction on Procurement due to National Security ................................................. 35
36. Award of contract ................................................................................................................ 38
37. Price Composition ................................................................................................................ 38
38. Taxes and Duties .................................................................................................................. 39
39. Rejection of Bid ................................................................................................................... 40
40. Modification and Withdrawals of Bid ............................................................................... 40
41. RFP Response ........................................................................................................................ 40
42. Patent Rights ........................................................................................................................ 41
43. Payment Terms .................................................................................................................... 41
44. Order Cancellation............................................................................................................... 42
45. Adherence to Cyber Security Systems ............................................................................. 43
46. Annual Technical Support / Annual Maintenance Contract ......................................... 44
47. Warranty................................................................................................................................ 45
48. OEM Authorization ............................................................................................................... 45
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49. Liquidated Damages (LD) ................................................................................................... 46

50. Service Level Agreement.................................................................................................... 46
51. Authorized Signatory ........................................................................................................... 48
52. Confidentiality ..................................................................................................................... 48
53. Indemnity & Limitation of Liability .................................................................................. 49
54. Intellectual Property Rights ............................................................................................... 51
55. Non-Transferable Offer ...................................................................................................... 51
56. Responsibility for Completeness ....................................................................................... 51
57. Force Majeure ...................................................................................................................... 52
58. Exit Clause ............................................................................................................................ 52
59. Termination of Contract..................................................................................................... 52
60. Audit....................................................................................................................................... 53
61. Contract Period .................................................................................................................... 54
62. Conflict of Interest .............................................................................................................. 55
63. RFP Ownership ..................................................................................................................... 55
64. Proposal Ownership ............................................................................................................. 55
65. Tender/RFP Cancellation ................................................................................................... 55
66. Publicity ................................................................................................................................ 55
67. Arbitration ............................................................................................................................ 55
68. Dispute Resolution & Jurisdiction ..................................................................................... 56
69. Availability of Spares .......................................................................................................... 56
70. Insurance ............................................................................................................................... 56
71. Submission of Bids ............................................................................................................... 56
72. Annexure A – Letter of Acceptance .................................................................................. 57
73. Annexure B – Bidder’s Profile Format .............................................................................. 59
74. Annexure C – Eligibility Criteria ........................................................................................ 60
75. Annexure D – Technical Specifications ............................................................................ 64
76. Annexure E – Compliance to RFP Terms & Conditions .................................................. 72
77. Annexure F – Un-priced Commercial Bid ......................................................................... 74
78. Annexure G – Indicative Commercial Bid ........................................................................ 76
79. Annexure H – Declaration for Compliance ...................................................................... 78
80. Annexure I - Undertaking by Bidder ................................................................................. 79
81. Annexure J – Confidentiality / Non-Disclosure Agreement .......................................... 80
82. Annexure K – Reference Site Details ................................................................................ 86
83. Annexure L - Business Rules for Reverse Auction .......................................................... 87
84. Annexure L (A) - Compliance Statement – Reverse Auction ........................................ 95
85. Annexure L (B) - Letter of Authority for Participation in Reverse Auction ............... 96
86. Annexure L (C) - Undertaking of Process Compliance Statement for R A ................. 97
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87. Annexure M – Pre-Contract Integrity Pact ....................................................................... 99

88. Annexure N – Know Your Employee (KYE) Clause ........................................................ 106
89. Annexure O – Restriction on Procurement due to National Security ....................... 107
90. Annexure P - Undertaking of Information Security ..................................................... 108
91. Annexure Q - Undertaking of Authenticity for Computer Hardware ........................ 109
92. Annexure R - Certificate of Local Content ................................................................... 110
93. Annexure S – Certificate of Waiver for MSE Firms ....................................................... 111
94. Annexure T – Bid Security Declaration........................................................................... 112
95. Annexure U - Bank Guarantee for EMD .......................................................................... 113
96. Annexure V – Bid Query Format ...................................................................................... 115
97. Annexure X – Format for Performance Bank Guarantee ............................................. 116
98. Annexure Y - Letter for Refund of EMD ......................................................................... 119
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Union Bank of India

1. Introduction
Union Bank of India, a Public Sector Bank has its Head Office at 239, Vidhan Bhavan
Marg, Union Bank Bhavan, Nariman Point, Mumbai – 400021, having Department of
Information Technology at 1/1A, Adi Shankaracharya Marg, opp. Powai Lake,
Powai, Andheri East, Mumbai-400072.The Bank has 9400+ branches, 18 Field
General Manager Offices and 125 Regional Offices spread across the country.
2. Adoption of Integrity Pact (IP)
Venders/bidders/sellers, only those who commit themselves to Integrity Pact (IP)

with the Bank, would be considered competent to participate in the bidding
process. In other words, entering into this pact would be the preliminary
qualification. IP shall cover all phases of contract i.e. from the stage of Notice
Inviting Tenders (NIT)/Request for Proposals (RFP) till the conclusion of the
contract i.e. final payment or the duration of warrantee/guarantee. Format of IP
is attached as Annexure M for strict compliance.
The following Independent External Monitors (IEMs) have been appointed by the
Bank, who will review independently and objectively, whether and to what extent
parties have complied with their obligation under the pact.
a. Dr. Meeran Chadha Borwankar, IPS (Retd.),

e-mail- mcborwankar@gmail.com
b. Smt. Bharathi Sivaswami Sihag, IAS (Retd.),

e-mail- bsihag@hotmail.com
3. Objectives of the RFP
Union Bank of India (hereinafter called as “UBI” or “Bank”) invites proposals from
experienced and eligible entities (hereinafter referred to as “Respondent” or
“Bidder” or “Vendor”) for Supply, configuration, implementation, integrations
and Maintenance of 8 numbers of Next Generation Firewall at DC and DR locations
with 3 years onsite warranty and 2 years AMC for a contract period of 5 years.
4. Definitions
4.1. ‘Bank’ means unless excluded by and repugnant context or the meaning
thereof, shall mean ‘Union Bank of India’, described in more detail in
paragraph 1 above and which has invited bids under this Request for Proposal
and shall be deemed to include it successors and permitted assigns.
4.2. ‘RFP’ means this Request for Proposal prepared by Union Bank of India for
Selection of System Integrator for Supply, configuration, implementation,
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integrations and Maintenance of 8 Next generation Firewall appliances at DC

and DR locations.
4.3. ‘Bidder’ means a vendor submitting the proposal in response to this RFP.
4.4. ‘Contract’ means the agreement signed by successful bidder and the Bank at
the conclusion of bidding process, wherever required.
4.5. ‘Proposal’ means that Technical/Financial proposal including any documents

submitted by the bidder as per the formats prescribed in the RFP.
4.6. ‘Solution’ means Supply, configuration, implementation, integrations and

Maintenance of 8 Next generation Firewall appliances at DC and DR locations.
5 Project Overview
5.1. Bank has a on-premise Cyber-Security Operation Centre (C-SOC) to monitor,

assess and defend Bank‘s information systems. The C-SOC is equipped with set
of tools such as Security Information and Event Management Tool (SIEM), Anti-
DDOS, Incident Management tool, Anti-APT, PIM, DAM, etc. and Security
Intelligence services for better security monitoring and response capabilities.
Bank is now intended to deploy new firewalls for new expanded infrastructure
after amalgamation of Bank and considering the increased bandwidth at DC
and DR locations. Bidder is expected to deliver, design, implement and
provide support for the appliances.
5.2. Bank invites bids from System Integrators (SIs)/ OEMs for deliver, design and
implement 4 set of Next generation firewalls. Bidder would be responsible for
implementing firewalls at both DC Mumbai and DR site Bengaluru locations.
6. Invitation of Tender Bids

This RFP is an invitation for bidder’s responses. No contractual obligation on
behalf of the Bank whatsoever shall arise from the RFP process unless and until
a formal contract is signed & executed by duly authorized officers of the Bank
and the successful bidder. However, until a formal contract is prepared and
executed, this offer together with Bank’s written acceptance & notification of
award shall constitute a binding contract with the successful bidder.
Bidders are expected to examine all instructions, forms, terms, specifications,
and other information in the RFP document. Failure to furnish any information
required by the RFP document or to submit a bid not substantially responsive
to the RFP document in every respect will be at the Bidder’s risk and shall result
in the rejection of its bid. The procedure and terms & conditions for submission
of bid are enumerated in this RFP.
All offers of the bidders shall be unconditional and once accepted whether with or
Page 11 of 119
without modifications by the Bank shall be binding between the Bank and such
Bidder.
The RFP Document can be downloaded from Bank’s Website
www.unionbankofindia.co.in or from Government portal eprocure.gov.in or e-
Procurement Portal ubi.abcprocure.com. The response should be uploaded
online at the e-procurement Portal https://ubi.abcprocure.com.
7. Eligibility Criteria
7.1. Eligibility criteria for the Bidder to qualify this stage is clearly mentioned in
Annexure C. The technical bids of only those bidders who qualify in the
eligibility criteria will be evaluated. Document/s in support of eligibility
criteria are required to be submitted along with the Technical Bid. Offers
received from the bidders who do not fulfill any of the following eligibility
criteria are liable to be rejected. Document/s in support of eligibility criteria
are required to be submitted along with the Technical Bid.
Note: Vendor must comply with the above-mentioned criteria. Non-
compliance to any of the criteria can entail rejection of the offer.
Photocopies of relevant documents/certificates should be submitted as
proof in support of the claims made for each of the above-mentioned
criteria. The Bank reserves the right to verify/evaluate the claims made by
the vendor independently. Any misrepresentation will entail rejection of
the offer.
7.2 The participating bidders are required to submit unambiguous documentary
evidences, in support of their meeting the above eligibility criteria. The bidder
must comply with all above mentioned criteria. Non-compliance of any criteria
will entail rejection of the bid summarily.
7.3 Bank reserves the right to verify/evaluate the claims made by the bidder
independently. Any decision of the Bank in this regard shall be final,
conclusive and binding upon the bidder. The Bank may accept or reject an
offer without assigning any reason what so ever.
All documentary evidence/certificates confirming compliance criteria should
be part of eligibility criteria.
8. Broad Scope of Work
The Scope of work for firewall solution including design, supply, configuration,
implementation, integrations, documentation, training, warranty support, post
warranty maintenance support and any other activities if contracted related to or
connected to proposed firewalls at DC and DR locations.
The Bank, now, proposes to purchase 8 numbers of appliance based Next

Generation Firewalls System for detecting and stopping malicious traffic as a
preventive control solution. The appliances must be implemented in HA at DC
Mumbai and DR site, Bengaluru.
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The successful bidder will take total responsibility for providing and seamless
commissioning the Firewalls into Banks network, as per the given configuration of
existing devices.
a. Supply of appliance based Next Generation Firewalls with provision of
version upgrades/patches.
b. Design, validate, installation, implementation as per Bank’s security
architecture design & pattern of traffic; this will include device rules /
device policy definition and enforcement on the appliances proposed in this
RFP.
c. Installation of the proposed appliance will include migration of policies and
configuration from existing Checkpoint, FortiGate and Cisco ASA, firewalls
etc.
d. Proposed firewall OEM/make should be other than make/OEM of Perimeter

Firewall currently deployed in the Bank. This RFP is to procure alternate
make/OEM firewalls other than Perimeter firewall considering the best
security practices of not using same make of firewall in adjacency in a row.
Therefore, current OEM of perimeter firewall won't be eligible in this RFP.
Names of make/OEM of firewalls currently deployed at perimeter would be
shared during the pre-bid meeting.
e. Performance tuning- Performance tuning so that the solution operates as

proposed on the production network.
f. Rule/signature tuning- Maximizing the number of rules which can be run in
full blocking mode. Our plan is to run all rules in monitor mode at first and
turn on blocking over time to minimize downtime and risk to our production
environment.
g. To provide licenses/subscriptions like appliance, management Server,
Operating System, Database (if required), up-gradation etc.
h. Comprehensive onsite warranty of 3 year for all the hardware/software
under the project.
i. Bidder shall deliver, deploy, integrate and maintain firewalls in Bank‘s
premises to improve security posture of Bank. While Bank’s SI shall perform
regular day to day firewall operation part and manage the same.
j. Bidder shall provide the latest model in the class as per RFP requirement and the
model should not be declared end of sale within 12 months of delivery to the Bank.
If the model gets declared end of sale within 12 months, then bidder has to provide
latest firewall appliance with similar specification without any additional cost to
Bank.
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9. Detailed Scope
9.1 Bidder shall propose firewalls that should be capable of retrieving the archived
logs for analysis, correlation, reporting and forensic purposes. Appliance shall be
capable of retaining the logs locally for minimum period of 3 months.
9.2 Bidder must ensure that once the logs are written to the disk/ database no one
including SIEM or database / system administrator should be able to modify or
delete the stored raw logs.
9.3 Assist Bank’s SI if needed during cyber security drills / audits as and when
conducted.
9.4 Bidder should develop a Standard Operating Procedure (SOP) for alert
management, incident management, forensics, report management, log storage
and archiving, Business Continuity. SOP should also cover log monitoring tool
management including configuration, backup, and recovery.
9.5 Bidder should provide knowledge transfer and training on the technology,
functionality, and operations of the proposed firewall solution to current service
integrator and Bank officials.
9.6 Any Team Lead change during implementation of the project should be carried
out only after mutual consent and must comply with the RFP Eligibility criteria.
9.7 Solution should be capable of integration with SIEM, MFA and Capacity
monitoring tools
10. Training
10.1. Training to the identified bank personnel/C-SOC team on the product

architecture, functionality and the solution design shall be provided before the
implementation of solution by OEM. Training will be arranged by the selected
Bidder/ OEM in Bank‘s premises. Bank will provide training room along with
required no. of PCs and projector. Rest all expenses will be borne by Bidder. In
case there is need to conduct training at OEM/Bidder premises, Bank will
provide only logistics.
10.2. The Bidder shall train the Bank‘s personnel/ C-SOC yearly once during contract
period for independent operation, creation of policies/rules, generation of
reports, and analysis of the reports, Troubleshooting and familiarization of
features and functionalities etc.
10.3. Bidder shall provide comprehensive training manual, presentations, videos,

lecture notes, hand-outs and other training documentation for all trainings.
11. Firewall solution Capabilities
The current requirement of the Bank is given in the following table 1(a).
Table 1(a) Current Requirements of Bank
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Sr. Description Qty

1.a Appliance based Firewalls with High
Availability /Load balancing, IPS,
Antivirus, web content filtering
with centralized management
inclusive of subscriptions and 8 nos.
licenses, 24x7 support and same
day replacement in case of any
hardware or software failure and
need replacement.
The Technical Requirements given in this section of the RFP in Table1 (b) are
minimum acceptable configurations. However, the bidder has the option of quoting
optional features available in the product.
The bidder should quote for only one product/solution. If a bidder for any one of
the stated technical requirements quotes multiple products/solutions, the Bank may
disqualify the entire response to the RFP of the bidder.
• The proposed appliances should be as per the minimum configurations given in

table 1 (b).
• The appliances and hardware should include necessary licenses for Operating
Systems and Data bases, if any.
• The proposed appliance must support standard log co-relation SIEM tool such as
Arcsight, Netforensic, RSA etc.
TECHNICAL FEATURES OF THE FIREWALLS

Hardware and Interface Requirements
1. Firewall appliance should have Console port and USB Ports.
2. The platform must be supplied with minimum 4x40GE QSFP, 16x25
GE/10GE/1GE SFP, & 8x1GE RJ 45 ports
3. Appliance should be rack mountable and support side rails if required
4. Firewall should have Hardware Sensor Monitoring capabilities
5. Solution should have dual power supplies, redundant hard disk and cooling fans
on the firewall appliances as well as on centralized monitoring, management
and Log server if required separately.
6. The platform should support VLAN tagging (IEEE 802.1q)
7. The firewall should support ISP link load balancing
8. The firewall must support stateful active-active load balancing and high
availability for redundancy.
9. Firewall should support Link Aggregation functionality to group multiple ports
as single port.
10. Firewall should support Ethernet Bonding functionality for Full Mesh deployment
architecture
11. Solution should have minimum 800 GB onboard storage
12. 40GE QSFP+ transceivers, short range for all systems with QSFP+ Slots, 25/10GE
SFP+ transceiver module, short range for all systems with SFP+ and SFP/SFP+
slots
Performance Requirements
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1. Firewall threat prevention throughput must be minimum of 17 Gbps or higher

after enabling all the security features in production environment.
Bank, at its own discretion may enable various security features on firewall at
different point of time. In such cases if the threat prevention throughput of the
firewall goes under 15 Gbps then it will be considered as under performance. In
case of underperformance, vendor must upgrade or replace
firewall/components to the next higher configuration without any additional
cost to Bank.
2. The Firewall must support minimum 20 million concurrent connections with
NGFW features enabled.
3. The Firewall must support minimum 450k new connections per second
processing with NGFW features enabled.
4. Appliance should have a capability to support for more than 500 VLAN.
Architecture Features
1. The communication between all the components of Firewall System (firewall
module, logging & policy management server, and the GUI/WebUI Console)
should be encrypted with SSL or PKI.
2. Firewall Appliances should be deployed for Active – Active or Active-Passive
failover architecture for both Firewall & VPN functions as and when required.
3. It should support the IPSec VPN for both Site-Site & Remote Access VPN.
4. The firewall appliance/management server should be able to store configuration
and Logs locally and the Solution should also be capable to take backup of the
configuration and logs on periodical intervals.
5. It should support the system authentication with TACACS+/ RADIUS.
6. Firewall Appliance should have a feature of holding multiple OS images to
support resilience & easy rollbacks during the version upgrades.
Network Protocols/Standards Support Requirements
1. It should support at least 200 protocols.
2. Firewall Modules should support the deployment in Routed as well as
Transparent Mode.
3. The Firewall must provide state engine support for all common protocols of the
TCP/IP stack.
4. The Firewall must provide NAT functionality, including dynamic and static NAT
translations.
5. All internet based applications should be supported for filtering like Telnet, FTP,
SMTP, http, DNS, ICMP, DHCP, ARP, RPC, SNMP, Lotus Notes, Ms-Exchange etc .
6. Local access to the firewall modules should support authentication protocols –
RADIUS/TACACS+.
7. IPSec VPN should support the Authentication Header Protocols – MD5 & SHA
(SHA1 and SHA2)
8. IPSec ISAKMP methods should support Diffie-Hellman Group 1,2,5,14 & 19, MD5
& SHA (SHA1 and SHA2) Hash, RSA & Manual Key Exchange Authentication,
3DES/AES-256 Encryption of the Key Exchange Material and algorithms like RSA-
1024 / 1536 or higher
9. IPSec encryption should be supported with 3DES, AES-128 & AES-256 standards
or higher
10. IPSec should have the functionality of PFS and NAT-T
11. Firewall should support the authentication protocols RADIUS, LDAP, TACACS,
and PKI methods
12. Firewall should support PKI Authentication with PCKS#7 & PCKS#10 standards or
higher
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13. It should support BGP, OSPF, Multicast Tunnels, Multicast protocols like DVMRP,
PIM etc.
Firewall Filtering Requirements
1. It should support the filtering of TCP/IP based applications with standard
TCP/UDP ports or deployed with customs ports
2. The Firewall must provide state engine support for all common protocols of the
TCP/IP stack
3. The Firewall must provide filtering capability that includes parameters like
source addresses, destination addresses, source and destination port numbers,
protocol type
4. The Firewall should be able to filter traffic even if the packets are fragmented
5. It should support the VOIP Applications Security by supporting to filter SIP,

H.323, MGCP and Skinny flows.
6. It should be able to block Instant Messaging like Yahoo, MSN, ICQ, Skype (SSL
and HTTP tunnelled)
7. It should enable blocking of Peer-Peer applications, like Kazaa, Gnutella, Bit
Torrent, IRC (over HTTP)
8. The Firewall should support authentication protocols like LDAP, RADIUS and
have support for firewall passwords, smart cards, & token-based products like
SecurID, LDAP-stored passwords, RADIUS or TACACS+ authentication servers, and
X.509 digital certificates.
9. The Firewall should support database related filtering and should have support
for Oracle, MS-SQL, and Oracle SQL-Net .
10. The Firewall should provide advanced NAT capabilities, supporting all
applications and services
11. Should support CLI & GUI based access to the firewall modules
12. Local access to firewall modules should support role based access
13. QoS Support [Guaranteed bandwidth, Maximum bandwidth, Priority bandwidth
utilization, QOS weighted priorities, QOS guarantees, QOS limits and QOS VPN]
Integrated IPS Feature Set
1. Integrated IPS functionality should be available as a software module that can
be activated and de-activated as and when required.
2. The IPS should be constantly updated with new defences against emerging
threats.
3. IPS updates should have an option of Automatic downloads and scheduled
updates so that it can be scheduled for specific days and time.
4. Should have flexibility to define newly downloaded protections will be set in
Detect or Prevent mode.
5. IPS Engine should support Vulnerability and Exploit signatures, Protocol
validation, Anomaly detection, Behavior-based detection, Multi-element
correlation.
6. IPS Profile should have an option to select or re-select specific signatures that
can be deactivated.
7. Intrusion Prevention should have option to add exceptions for network and
services.
8. IPS should have the functionality of Geo Protection to Block the traffic country
wise.
9. IPS Policy to Block the traffic by country should have an option to configure in
incoming direction, Outgoing direction or both.
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10. IPS events/protection exclusion rules can be created and view packet data
directly from log entries with RAW Packets and if required can be sent to
Wireshark for the analysis.
11. Application Intelligence should have controls for Instant Messenger, Peer-to-
Peer, Malware Traffic etc.
12. Instant Messenger should have options to Block File Transfer, Block Audio, Block
Video, Application Sharing and Remote Assistance .
13. IPS should have an option to create your own signatures with an open signature
language.
14. IPS should provide detailed information on each protection, including:
Vulnerability and threat descriptions, Threat severity, Performance impact,
Release date, Industry Reference, Confidence level etc
Identity Awareness Features

1. Firewall Should support Identity Access for Granular user, group and machine
based visibility and policy enforcement.
2. Firewall should support the Identity based logging .
3. Identity Access should be able to distinguish between employee and other like
guests and contractors.
4. Should have an option of time duration for Guests Login.
5. Should provide seamless AD Integration with multiple deployment options like
Clientless, Captive Portal or Identity Agent.
6. Should support and obtain the user identity in case user is behind a proxy.
7. Identity awareness licensing should be passed per gateway and not restrict on
the basis on users.
8. Should support redundancy High Availability and Load Sharing .
9. Identity Awareness should work in conjunction with Application Control
Web Control [Application Control +URL Filtering] Features
1. Solution should support Application Detection and Usage Control.
2. Should enable securities policies to identify, allow, block or limit application
regardless of port, protocol etc.
3. Application Control Databases should have application control list.
4. Should have more than 60+ predefined Categories based on Urls, Application
types, Security Risk level etc. However solution should be able to create custom
categories for URL and application.
5. Should have Categories like Business Applications, Instant Messaging, File
Storage and Sharing, Mobile Software, Remote Administration, SMS Tools, Search
Engine, Webmail etc
Should support User and Group based policies.
6. Solution should have an option of allow/block/Monitor/Authentication a user
before allowing access to website.
7. Solution should support Actions like allow, Block inform etc.
8. Should be integrated with Identity Awareness for granular control of application
by specific users, group of users and machine they are using.
9. Should provide Seamless and Agent-less integration with Active Directory
10. Active Directory user's identification may be done either through querying Active
Directory, through a captive portal or through installing a one-time, thin client-
side agent .
11. Should be Managed Centrally from Single Dashboard via user friendly interface.
Antimalware Feature Set (Antivirus+ Bot Attacks)
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1. Solution should be able to identify malwares coming from incoming files and
malwares downloaded from Internet
2. Solution should be able to Discover bot outbreaks, infected machine, prevent
Bot damage.
3. Solution should have an Multi tier bot discovery i.e. Detect Command and
Control IP/URL and DNS.
4. Solution should be able to detect Unique communication patterns used by BOTs
i.e. Information about Botnet family.
5. Solution should be able to block traffic between infected Host and Remote
Operator and not to legitimate destination.
6. Solution should be able to provide with Forensic tools which give details like
Infected Users/Device, Malware type, Malware action etc.
7. Anti-virus scanning should support proactive and stream mode.
8. Solution should be able to create a protection scope for the inspection.
9. Solution should give information related to Performance impact and confidence
level of protections while creating profiles.
10. Solution should have an option of configuring Exception.
11. Solution should be able to Scan by File direction and IP address.
12. File type recognition along with following actions i.e. Scan, Block, Pass.
13. Should be able to scan any file irrespective of it size.
14. Antivirus protection protocols for HTTP,HTTPS, FTP, POP3, SMTP.
15. Anti-spyware for pattern based blocking at the gateway.
16. Centralized daily, automatic and manual updates.
17. Granular scanning of more than 50 different file types.
18. Solution should have an option of packet capture for further analysis of the
incident.
Administration, Management, & Logging / Reporting Functionality
1. Firewall Real-Time Monitoring, Management & Log Collection (with storage)
should not be distributed to more than ONE server/appliance.
2. DC Firewalls should be manageable from the centralised management
framework.
3. Any changes or commands issued by an authenticated user should be logged to
a database.
4. Firewall Management system should also provide the real time health status of
all the firewall modules on the dashboard for CPU & memory utilization, state
table, total # of concurrent connections and the connections/second counter.
5. Firewall must send mail or SNMP traps to Network Management Servers (NMS) in
response to system failures or threshold violations of the health attributes.
6. The Firewall must provide simplified provisioning for addition of new firewalls
where by a standard firewall policy could be pushed into the new firewall.
7. The Firewall administration station must provide a means for exporting the
firewall rules set and configuration.
8. Support for role based administration of firewall.
9. The Firewall administration software must provide a means of viewing, filtering
and managing the log data.
10. The Firewall logs must contain information about the firewall policy rule that
triggered the log.
11. The Firewall must provide a minimum basic statistics about the health of the
firewall and the amount of traffic traversing the firewall.
12. Management should provide detailed Event analysis for Firewall, IPS, Application
Control, Data filtering with reporting of all the components.
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12. Implementation Instructions and Extended Scope
Scope includes providing complete solution including hardware, software and other
required components, supply, implementation, integration, and configuration of Next
generation firewall.
a. The selected service provider is required to supply & Implement next generation
firewalls for Bank’s IT Infrastructure deployed at DC (Mumbai) & DR (Bengaluru).
b. A comprehensive strategy and Standard Operating Procedure (SOP) should be
provided by the Bidder on implementing the Next generation firewall solution.
c. Bidder must develop the project plan, get it approved from the Bank and then
implement the project based on timelines given in the RFP.
d. Implementation of solution must follow various standards such as ISO 27001:2013,
PCI DSS, ISO 22301 etc. Bidder should assist to close observations in various audits
of the proposed solution in co-ordination with current CSOC service provider of the
Bank.
e. Preparation of all documents related to deployment architecture, operation,
maintenance including the Standard Operating Procedures (SOP) for all the
underlying processes, roles and responsibilities of the personnel. Provide the
complete set of Operation and System Manuals in 3 sets of Hardcopies as well as
in Softcopies of all the systems/components provided as part of Next generation
firewall solution.
f. A comprehensive onsite support should be provided on all the Hardware and
Software supplied to/purchased by the Bank during contract period of 5 years (3
years warranty & 2 Years of AMC/ATS . Warranty will commence from the
implementation sign off date from Bank.
g. The Bidder should provide the latest version of the Solution. The bidder would be
responsible for replacing the out-of-support, out-of-service, end-of-life,
undersized, infrastructure elements at no extra cost to the Bank during the entire
contact period of 5 Years. Replacement to be done before due date of the
product/service and the intimation to be given to Bank at least one month before
in case of any of the above scenario.
h. The Bidder would be responsible for installation, testing, commissioning,
configuring, warranty and maintenance of the system.
i. Initial installation, configuration and integration should be vetted by the OEM only,
through the Bidder. The Bidder would be the single point of contact. The Bidder
should have necessary agreement with the OEM for all the required onsite support
for entire contract period of five years. Bidder should have back-to-back support
with OEM during the total contract period for necessary support. Bidder would
submit a letter by OEM issued to bidder in this regard.
j. If the Bidder lacks the expertise for proposed solution then the OEM can provide
implementation service and support for its own solution only on behalf of the
Bidder without any extra cost to Bank or the Bidder will be held accountable for
OEM‘s inaction and penalty charges would be levied as per the SLA terms to Bidder/
SI.
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k. Bank will have the right to use the tools for the functions provided by the tools in
any manner and at any of offices, subsidiary units, joint ventures, RRBs,
irrespective of the number of users, geographical location of the devices being
monitored. Bank will also have a right to relocate any one or all the Next
generation firewall appliances to different locations. Bidder is expected to provide
necessary support.
l. Bidder shall provide list and details of licenses to be procured and also maintain
the inventory database of all the licenses and the updates installed. All licenses
should be in the name of Union Bank of India.
m. The period of support coverage would be for 5 years from the date of
implementation sign off of firewalls covered under this RFP.
n. All phase installation/ configuration till sign-off would be done by the Bidder’s
engineers. However, for Designing and deployment validation, sign-off would be
done by both OEM and Bidder’s engineers. It will be the Bidder’s responsibility to
liaison with the OEM to provide full technical support to the satisfaction of the
Bank for the complete tenure of agreement i.e. project.
o. Bidder has to provide the documentation for the project including but not limited
to references regarding scope, functional and operational requirements, resource
requirements, project design/plan, product description, guidance for best
practices, implementation guidelines, user acceptance test plan, operation
manual, security implementation, training materials, evaluation scoreboards and
matrices etc.
p. Proposed firewalls and its implementation maybe subjected to audit from Bank
and/or third party and/or regulatory body. It shall be responsibility of the Bidder
to co-operate and provide necessary information and support to the auditors with
co-ordination with onsite team. The Bidder must ensure that the audit
observations are closed on top priority and to the satisfaction of the Bank,
regulator, and its appointed auditors. Extreme care should be taken by the Bidder
to ensure that the observations do not get repeated in subsequent audits. Such
non-compliance by Bidder shall attract penalty as defined in SLA.
q. Bench Marking: The bidder will demonstrate the benchmarking tests to confirm
compliance with the stated functionalities.
r. Solution Acceptance: The Bank/appointed consultant in coordination with the
bidder shall conduct an Acceptance test wherein the bidder has to demonstrate
the implementation of the solution as per the requirement of the bank. The bidder
shall submit detailed reports of the test outcomes to the bank.
s. SLA Compliance: The bidder shall ensure compliance with SLAs as defined in the
RFP.
t. Post completion of the contract/ or in the event of early termination, the bidder
is expected to provide support for transition of the services to the nominated
members of the bank (or) to a third party nominated by the bank.
13. Project Implementation Plan

Bidder should adhere to the following timelines for completion of the scope of
work. The Firewall appliances (including design and framework, system
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architecture and design documents, SOPs, SLA / KPI measurement methodology

etc.) should be completed as per project scope within overall period of 14 weeks
in totality from the date of acceptance of Purchase order. Order will be deemed
accepted on 7th day of purchase order date in case bidder does not convey formal
acceptance to Bank.
13.1. Appliances and software licenses must be delivered within 8 weeks from the
issue of purchase order to the successful Bidder.
13.2. The Bidder shall complete the configuration, implementation, integrations
within 6 weeks from date of delivery. Any delay beyond stipulated period will
attract additional penalty, as mentioned in the LD clause. Part of the week will
be considered as full week.
13.3. The bidder should develop the detailed Project implementation architecture
including the components that are presently installed and the components that
need to be installed. It should include the following details:
a) Network Diagram
b) Software Specifications required for carrying out the above project scope
c) Implementation plan that comprises of the following:
i. Project Implementation timelines
ii. Project Team Composition
iii. Escalation Matrix
iv. Mutually agreeable Acceptance Criteria
13.4. The bidder should provide post implementation support plan to capture the
details of the support framework that Vendor is proposing to meet the desired
objectives and the SLA Matrix.
13.5. The bidder should give detailed administrators training contents and Schedule
for training as mentioned in the scope for training.
13.6. Bidder shall deploy & manage proposed project in Bank’s premises to improve
security posture of Bank. Bidder shall perform the following tasks as part of
deployment, as mentioned below:
Phase Activities Deliverables

Phase I- • Conduct Kick-off meeting • Project Plan and
Planning • Identify project point(s) of contact Gap Analysis
• Identify Bank resources required to assist in
deployment, policy walkthrough, testing, and
installation.
• Identify business requirements
• Identify technical requirements
• Project Planning
• Plan the schedule
Phase II- Design • OEM should be involved in this phase. • Design &
• Develop and/ or review and validate solution Architecture
design/ architecture documents which will Document
include:
Page 22 of 119
Phase Activities Deliverables

➢ Solution overview and conceptual design • Prerequisite
➢ Detailed design and connectivity Document
parameters • User Acceptance
• Create a User Acceptance Test Document Test Plan
Phase III- • Deploy solution/firewall appliances • Successful
Installation, • Complete initial configuration, if any deployment
Configuration & • Completed Integration with applicable solution
Integration applications • Installation and
• Documentation of installation and Configuration
configuration Document
• Gap Assessment
Phase IV- • Fine-tuning of firewalls and management • Tuning policies.
Optimize/ Fine solution • Policies override
tuning • Monitor and resolve issues SOP
• Provide an information knowledge-transfer • Transfer of
workshop Information
session
Phase V- • This phase will comprise of deployment • Validation Report
Deployment validation to be conducted by OEM. by OEM
Validation • In case OEM is not satisfied with the installation
and configuration of the solution, they will
submit their recommendation in form of a
report to UBI accordingly. OEM will also verify
the licenses usage review so that Bank is
compliant with OEM’s Licensing policies.
Phase VI- • Post-deployment (after sign-off) bidder will • Reports and
Monitoring, monitor firewall performance for 3 months . Dashboards as per
Management & • Facilitation & operation for all change defined SLAs
Sustenance management, upgradation, updates, etc. • Go Live
during contract period Operations
14. Locations to be Covered

Firewall appliances are required to be installed at Mumbai and Bengaluru.
The exact locations to be supplied and installed will be shared with successful
bidders. However, the Bank reserves the right to change locations/add new
locations as per Bank’s requirement before delivery of the order.
15. Project Validity
The validity of this project including procurement of licenses, implementation and

maintenance is for 5 years. Duration of validity of the project will be calculated
starting from the date of obtaining sign-off from the Bank after installation &
successful deployment of licenses specified in this document to Bank’s satisfaction
and verification of the same by OEM.
16. Right to Alter Quantities and Price freezing
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16.1. The Bank reserves the right to alter quantities as also to delete/add some
items specified in this offer. The Bank may, at its discretion, place orders
based on the requirement of the Bank within 12 months from the date of
first Purchase Order.
16.2. The Bank also reserves right to place further/repeat order (up to 25% of
the actual quantity) on same terms and conditions within a period of 12
months from the date of purchase order.
16.3. The prices discovered shall be frozen for one year and Bank may, at its
discretion may place repeat orders in case of requirement of additional
devices.
17. Cost of Bidding
The Bidder shall bear all the costs associated with the preparation and submission
of its bid and the bank, will in no case be responsible or liable for these costs,
regardless of the conduct or outcome of the bidding process.
18. Language of Bid
The language of the bid response and any communication with the Bank must be
in written English only. Supporting documents provided with the RFP response can
be in another language so long as it is accompanied by an attested translation in
English, in which case, for purpose of evaluation of the bids, the English
translation will govern.
19. Instructions for Bid Submission
19.1 Cost of RFP
19.1.1 Cost of RFP is waived off if bidder prefers to download the RFP document
online. However, bidder is required to pay Rs.2,500/- for purchasing hardcopy
from DIT.
19.1.2 RFP document can be downloaded from the Bank's website

www.unionbankofindia.co.in or from Government tender portal
www.eprocure.gov.in or from E-procurement site ubi.abcprocure.com.
19.1.3 All costs and expenses (whether in terms of time or material or money)
incurred by the Recipient/Bidder in any way associated with the
development, preparation and submission of responses, including but not
limited to attendance at meetings, discussions, demonstrations, etc. and
providing any additional information required by the Bank, will be borne
entirely and exclusively by the Bidder.
19.2. Bid Security/EMD (Refundable)
19.2.1 The bidder should deposit bid security of Rs.18,00,000/- (Rupees Eighteen
Lac Only) in the form of a demand draft favoring Union Bank of India, payable
Page 24 of 119
at Mumbai or Bank Guarantee issued from Scheduled Commercial Bank other

than Union Bank of India. Bank Guarantee should be valid for minimum 6
months from the date of submission of bids with claim period of 45 days.
IFSC Code for issuance of EMD is UBIN0556688.
19.2.2 In case of bidders registered with NSIC/Udyog Aadhaar as MSME or a Start-

up Company, they are eligible for waiver of EMD. However, SME bidders
need to provide valid NSIC/MSME Certificate clearly mentioning that they
are registered with NSIC under single point registration scheme or Udyog
Aadhaar. Start-up bidders are required to submit Certificate of Recognition
issued by Department for Promotion of Industry and Internal Trade (DPIIT),
Ministry of Commerce & Industry, Government of India. In addition, SME
bidders have to submit Annexure S in physical form (Hard copy) duly signed
by Chartered Accountant before last date and time of submission of bid.
19.2.3 Other terms & conditions relating to Bid security is as under:
19.2.3.1 No interest will be payable on the Bid Security amount.
19.2.3.2 Unsuccessful Bidders’ Bid security will be returned after

completion of tender process. Unsuccessful Bidders should submit
the Letter for Refund of EMD/Bid Security for returning of the bid
security amount as per Annexure Y.
19.2.4 Bid Security will be forfeited in the following cases:
19.2.4.1 If a bidder withdraws its bid during the period of bid validity; or
19.2.4.2 If a Bidder makes any statement or encloses any form which turns
out to be false / incorrect at any time prior to signing of Contract.
19.2.4.3 In case of a successful Bidder, if the Bidder fails:
a) To execute Contract within the stipulated time or
b) To furnish Performance Bank Guarantee as mentioned in
Performance Bank Guarantee herein.
19.2.5 The successful Bidders Bid security will be discharged upon the Bidder
signing the Contract Agreement and against submission of performance
bank guarantee (other than Union Bank of India) with the claim period of
one year as per the format mentioned in Annexure X, for 3% of TCO, valid
for the entire contract period.
19.2.6 Bidder who is claiming waiver of EMD should submit an undertaking in lieu
of Bid security deposit. Bidder should submit bid security declaration as
per Annexure T.
20. Performance Bank Guarantee
The successful bidder shall provide a Performance Bank Guarantee within 30

Page 25 of 119
days from the date of receipt of the order or signing of the contract whichever
is earlier in the format as provided in Annexure X, for 3 % of TCO for the entire
period of the contract i.e.5 years, with a claim period of one year and such
other extended period as the Bank may decide for due performance of the
project obligations. The PBG should be of that of scheduled commercial Bank,
other than Union Bank of India.
In the event of non-performance of obligation or failure to meet terms of this
tender the Bank shall be entitled to invoke the performance guarantee without
notice or right of demur to the successful bidder.
The Bank reserves the right to recover any dues payable by the selected bidder
from any amount outstanding to the credit of the selected bidder, including the
pending bills and/or invoking Performance Guarantee, if any, under this
contract.
If the Performance bank guarantee is not submitted within the stipulated time,
the Bank reserves the right to cancel the order / contract and the earnest
money deposit taken from the successful bidder, will be forfeited and the
bidder is liable to be suspended from participation in any future tenders of the
Bank for 2 years.
21 Period of Validity of Bids
Bids should remain valid for the period of at least 180 days from the last date for
submission of bid prescribed by the Bank. In case the last date of submission of bids
is extended, the Bidder shall ensure that validity of bid is reckoned from modified
date for submission. Further extension of the validity of the bid will be decided by
the bank in case of need. The price quoted in Final Commercial Offer will be valid
for at least 180 days from the date of offer.
22 Amendment of Bidding Documents
Prior to the last date for bid‐submission, Bank may, for any reason, whether at its
own initiative or in response to clarification(s) sought from the prospective Bidders,
modify the RFP contents/ covenants by amendment. Clarification /amendment, if
any, will be notified on Bank’s website. No individual communication would be
made in this respect. In order to provide, Bidders, reasonable time to take the
amendment into account for preparing their bid, the purchaser may, at its
discretion, extend the last date of submission of bids.
23 Authorization to Bid
The proposal/ bid being submitted would be binding on the Bidder. As such, it is
necessary that authorized personnel of the firm or organization sign the bid
documents. The designated personnel should be authorized by a senior official of
the organization having authority.
23.1. All pages of the bid shall be initialed by the person or persons signing the
bid.
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23.2. Required Annexures shall be digitally signed/signed in full & official seal
affixed.
23.3. Any inter‐lineation, erasure or overwriting shall be valid only if they are
initialed by the person or persons signing the Bid.
23.4. All such initials shall be supported by a rubber stamp impression of the
bidders firm.
23.5. The proposal must be accompanied with an undertaking letter duly signed
by the designated personnel providing a bid commitment. The letter
should also indicate the complete name and designation of the designated
personnel.
24 Two-part Bid
The Bid should be submitted online at the e-Procurement site
https://ubi.abcprocure.com by the Bidder. It should comprise the following
components:
24.1 Technical bid – Part I: “Technical Bid for Selection of System Integrator for
Supply, configuration, implementation, integrations and Maintenance of Next
generation firewall”.
24.2 Commercial bid – Part II: “Indicative Commercial Bid for Selection of System
Integrator for Supply, configuration, implementation, integrations and
Maintenance of Next generation firewall”.
24.3 Any bid document not conforming to any one of the above terms will be
rejected.
24.4 In the first stage, EMD/security deposit and Integrity Pact (IP) signed by
authorized signatory submitted by bidder will be reviewed and if these are as
per prescribed format/RFP document then only TECHNICAL BID will be
evaluated. Bidders satisfying the technical requirements as determined by
the Bank and accepting the terms and conditions of this document only shall
be short-listed for commercial evaluation.
24.5 After evaluation of indicative commercial bids, the L1 bidder will be selected
using Reverse Auction process. Reverse Auction Rules are given in Annexure
L.
24.6 The indicative commercial bid will be used for finalizing the starting bid for
reverse auction. After completion of the reverse auction, selected bidder
should submit the price break-up as per the Annexure G.
25. Technical Bid
25.1. The Technical Bid – Part I should be complete in all respects and contain
all information asked for in this document. It should not contain any price
information.
25.2. The Technical Bid - Part I must be submitted online.
25.3. The following documents are to be submitted in original (Union Bank of

India, Technology Centre, 1/1A, Adi Shankaracharya Marg, Opp. Powai
Lake, Powai, Mumbai - 400072) at the Bank as well as online mode on or
before last date & time of bid submission:
Page 27 of 119
25.3.1. Bid security of Rs.18,00,000/-(Rupees Eighteen Lac only) in the form

of a demand draft issued by a Scheduled commercial bank favoring
Union Bank of India, payable at Mumbai or Bank Guarantee from
scheduled commercial Bank other than Union Bank of India and
should be valid for six months with claim period of 45 days.
25.3.2. Integrity Pact (IP) as provided in Annexure M is to be submitted

physically. It should be on plain paper duly signed by authorized
signatories of the company/Firm/Organization.
25.4. In case of bidders registered with NSIC/Udyog Aadhaar as MSME or a Start-

up Company, they are eligible for waiver of EMD. However, SME bidders
need to provide valid NSIC/MSME Certificate clearly mentioning that they
are registered with NSIC under single point registration scheme or Udyog
Aadhaar. Start-up bidders are required to submit Certificate of Recognition
issued by Department for Promotion of Industry and Internal Trade (DPIIT),
Ministry of Commerce & Industry, Government of India. In addition, SME
bidders have to submit Annexure S in physical form (Hard copy) duly signed
by Chartered Accountant before last date and time of submission of bid.
25.5. Non-submission of above documents i.e. Bid Security and Integrity Pact at
the time of bid submission will be liable for rejection of bid.
25.6. Bidders are expected to examine all terms and instructions included in the
documents. Failure to provide all requested information will be at bidder’s
own risk and may result in the rejection of the bid.
25.7. The following documents are to be submitted online at the e-procurement

site https://ubi.abcprocure.com:
25.7.1. Annexure A – Letter of Acceptance

25.7.2. Annexure B – Bidder’s Profile Format
25.7.3. Annexure C – Eligibility Criteria
25.7.4. Annexure D – Technical Specifications
25.7.5. Annexure E - Compliance to RFP Terms & Conditions
25.7.6. Annexure F – Un-priced Commercial Bid
25.7.7. Annexure H - Declaration for Compliance
25.7.8. Annexure I – Undertaking by Bidder
25.7.9. Annexure J – Confidentiality / Non Disclosure Agreement
25.7.10. Annexure K – Reference Site Details
25.7.11. Annexure L – Business Rules for Reverse Auction
25.7.12. Annexure L(A) – Compliance Statement for Reverse Auction
25.7.13. Annexure L(B) – Letter of Authority for Participation in Reverse
Auction
25.7.14. Annexure L(C) – Undertaking of Process Compliance for RA
25.7.15. Annexure N – Know Your Employee (KYE) Clause
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25.7.16. Annexure O - Restriction on Procurement due to National Security

25.7.17. Annexure P - Undertaking of Information Security
25.7.18. Annexure Q – Undertaking for Authenticity of Computer Hardware
25.7.19. Annexure R – Certificate of Local Content
25.7.20. Signed & Sealed copy of all the pages of RFP and corrigendum if any,
to be submitted online along with the technical bid.
25.7.21. The Bid should be signed by the authorized signatory of the bidder.
A power of attorney/Board Resolution to that effect shall be
submitted by the bidders and should be uploaded online on portal
along with technical bid.
25.7.22. Photocopies of relevant documents / certificates as proof in support

of various information submitted online in aforesaid annexure and
other claims made by the bidder.
25.8. The Bank would like to expressly state that any assumption, presumptions,
modifications, terms, conditions, deviation etc., which the bidder
includes in any part of the Bidder’s response to this RFP, will not be
considered either for the purpose of evaluation or at a later stage, unless
such assumptions, presumptions, modifications, terms, conditions
deviations etc., have been accepted by the Bank and communicated to
the bidder in writing. The Bidder at a later date cannot make any plea of
having specified any assumption, terms, conditions, deviation etc. in the
Bidder’s response to this RFP document. No offer can be modified or
withdrawn by a Bidder after submission of Bid/s.
25.9. All the annexure should be submitted online in letter head of bidder duly
signed with seal of the company. Photocopies of relevant documents /
certificates as proof in support of various information submitted in
aforesaid annexure and other claims made by the vendor.
25.10. Detailed Architecture of the proposed solution with various

features/functions of the system/sub-system including fail-over
methodology/strategy at both Primary & DR Site.
25.11. Documents and brochures pertaining to product that will be deployed in

the proposed solution including testing plan, road map, workflow and
procedures etc.
25.12. The bidder should ensure that all the annexure is submitted as prescribed
by the Bank. In case it is not in the prescribed format, it is liable to be
rejected.
25.13. The Bank reserves the right to resort to re-tendering without providing
any reason whatsoever. The Bank shall not incur any liability on account
of such rejection.
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25.14. The Bank further reserves the right to reject any or all offers based on its
own evaluation of the offers received, or on the basis of stability,
capabilities, track records, reputation among users and other similar
features of a bidder.
25.15. The Bank reserves the right to disqualify the bidder/(s) if bidder/(s) have
not completed any project successfully in Union Bank of India in stipulated
time i.e. supply, Installation, Implementation, migration, upgradation,
support etc.
25.16. The Bank reserves the right to modify any terms, conditions or
specifications of RFP before date of submission of bids. Bidder has to
submit bid documents as per the changes/modifications while submitting
the bid. Notification of amendments/corrigendum will be made available
on the Bank’s website (www.unionbankofindia.co.in), Govt. Tender Site
and e-procurement site https://ubi.abcprocure.com and will be binding
on all bidders and no separate communication will be issued. In order to
allow prospective bidders reasonable time in which to take the
amendment into account in preparing their bids, the Bank, at its
discretion, may extend the deadline for a reasonable period as decided
by the Bank for the submission of bids. No post bid clarification of the
bidder shall be entertained.
26. Indicative Commercial Offer
The commercial offer must not contradict the Technical offer in any way and
should include the cost of all the items offered. The suggested directive for
Commercial offer is as follows:
26.1. The Indicative Commercial Bid – Part II should be submitted online at the e-
Procurement site as per Annexure G by way of entering the values in the
format provided at the site. This must contain all prices in Indian rupees
(INR).
26.2 The vendors should not offer any options or any conditional offers to the Bank
while giving the price information. The offer should strictly be in conformity
with the items as specified by the Bank. Any deviations may lead to
disqualification of the bid.
27. Online Prebid Meeting and RFP Clarifications
For the purpose of clarifications of doubts of the bidders on issues related

to the RFP, Bank will hold a pre-bid meeting on the date & time as indicated
in the RFP. It may be noted that no query of any bidder shall be entertained
/ received after the mentioned date. Queries raised by the prospective bidders
and the Bank’s response will be available at Bank’s web site. Only authorized
representative of bidder (maximum two) will be allowed to attend the online
Pre-bid meeting. Interested bidders are required to submit a letter from
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authorized signatory of the organization through the emails mentioned in this

RFP along with details including name, organization, designation, Mobile
number, etc. one day prior to scheduled Prebid meeting date by 5.00 pm with
subject mentioning as “Prebid Meeting for RFP for Four Sets of Firewalls at DC,
Mumbai & DR Site, Bengaluru”. URL for joining the online Prebid meeting will be
sent to those who submitted authorization letter within the scheduled date and
time. The Prebid meeting is conducted through Microsoft Teams.
Non- attendance at the Pre-bid Meeting will not be a cause for disqualification
of a bidder.
Queries / clarifications will not be entertained over the phone. All queries and
clarifications must be sought by email to kislaysinha@unionbankofindia.bank,
sanjiiev@unionbankofindia.bank and kmsalam@unionbankofindia.bank with
subject “Queries to RFP for Four Sets of Firewalls at DC, Mumbai & DR Site,
Bengaluru” as per Annexure V.
The Bidder is requested to collate and submit queries together to seek

clarifications / responses from Bank. The Bidder should ensure that all the queries
and clarifications are communicated in email on or before the date given as per
schedule of events of this RFP document. Bidders are requested to visit Bank’s
website for clarifications and other communications.
Any modification of the RFP, which may become necessary as a result of the Pre-
bid Meeting, queries, shall be made public by the Bank exclusively through the
issue of an Addendum/Corrigendum on Bank’s website
www.unionbankofindia.co.in, government tender portal www.eprocure.gov.in
and e-Procurement site https://ubi.abcprocure.com.
28. Other Terms and Conditions of RFP
28.1 Responses to this RFP should not be construed as an obligation on the part of
the Bank to award a purchase contract for any services or combination of
services. Failure of the Bank to select a bidder shall not result in any claim
whatsoever against the Bank. The Bank reserves the right to reject any or all
bids in part or in full, without assigning any reason whatsoever.
28.2 By submitting a proposal, the successful bidder agrees to promptly contract
with the Bank for the work awarded to the successful bidder. Failure on the
part of the awarded bidder to execute a valid contract with the Bank will
relieve the Bank of any obligation to the bidder, and a different bidder may
be selected based on the selection process.
28.3 The bidder shall represent and acknowledge to the Bank that it possesses
necessary experience, expertise and ability to undertake and fulfill its
obligations, involved in the performance of the provisions of this RFP. If any
services, functions or responsibilities not specifically described in this RFP
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are an inherent, necessary or customary part of the deliverables or services

and are required for proper performance or provision of the deliverables or
services in accordance with this RFP, they shall be deemed to be included
within the scope of the deliverables or services, as if such services, functions
or responsibilities were specifically required and described in this RFP and
shall be provided by the bidder at no additional cost to the Bank. The bidder
also acknowledges that the Bank relies on this statement of fact, therefore
neither accepting responsibility for, nor relieving the bidder of responsibility
for the performance of all provisions and terms and conditions of this RFP,
the Bank expects the bidder to fulfill all the terms and conditions of this RFP.
The modifications, which are accepted by the Bank, shall form a part of the
final contract.
28.4 All terms and conditions, payments schedules, time frame for expected
service levels as per this tender will remain unchanged unless explicitly
communicated by the Bank in writing to the bidder. The Bank shall not be
responsible for any judgments made by the bidder with respect to any aspect
of the Service. The bidder shall at no point be entitled to excuse themselves
from any claims by the Bank whatsoever for their deviations in confirming to
the terms and conditions, payments schedules, expected service levels etc.
as mentioned in this tender document.
29. Miscellaneous RFP Requirement
This tender document may undergo change by either additions or deletions or

modifications before the actual award of the contract by the Bank. The Bank
also reserves the right to change any terms and conditions including eligibility
criteria of the tender document and its subsequent addendums as it deems
necessary at its sole discretion.
29.1 No Commitment to Accept Lowest bid or Any Tender – The Bank shall be under
no obligation to accept the lowest price bid or any other offer received in
response to this Tender notice and shall be entitled to reject any or all offers
including those received late or incomplete offers without assigning any
reason whatsoever. The Bank reserves the right to make any changes in the
terms and conditions of purchase. The Bank will not be obliged to meet and
have discussions with any Bidder, and / or to listen to any representations
unless there is change in the terms and conditions of purchase. The Bank
further reserves the right to reject any or all offers based on its own
evaluation of the offers received, or on the basis of stability, capabilities,
track records, reputation among users and other similar credentials of a
bidder. When the Bank makes any such rejection, the Bank will not be bound
to give any reason and/or justification in this regard to bidder.
29.2 Erasures or Alterations – The offers containing erasures or alterations will not
be considered. There should be no hand-written material, corrections or
alterations in the offer. Technical details must be completely filled up.
Correct technical information of the product being offered must be filled in.
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Filling up of the information using terms such as “OK”, “accepted”, “noted”,

“as given in brochure manual” is not acceptable. The Bank may treat the
offers not adhering to these guidelines as unacceptable.
29.3 The price payable to the Bidder shall be inclusive of carrying out any
modifications changes / upgrades to the application and other software that
is required to be made in order to comply with any statutory or regulatory
requirements or any industry-wide changes arising during the subsistence of
the contract/ agreement, and the Bank shall not pay any additional cost for
the same. The Bidder needs to provide with the details about all such items
considered in the RFP.
30. Technical Bid Evaluation
30.1 During the period of evaluation, bidders may be asked to provide more details
and explanations about information provided in the proposals. Bidders should
respond to such requests seeking explanation through e-procurement portal
within 3 days or any such extended time frame indicated in the portal, if the
bidder does not comply or respond by the date, their bid will be liable to be
rejected. It is the responsibility of bidder to monitor the e-Procurement
portal every now and then in order to ascertain any exceptions are raised or
clarifications are sought by bank post last date of bid submission. No separate
intimation will be made by bank to the participated bidders for responding
to the clarification sought. If any part of the technical specification offered
by the bidder is different from the specifications sought in our RFP, the bidder
has to substantiate the same in detail the reason of their quoting a different
specification than what is sought for, like higher version or non-availability
of the specifications quoted by us, invariably to process the technical offer
and it should be compatible to our application.
30.2 Setting of evaluation criteria for selection purposes shall be entirely at the
discretion of the Bank. The decision of the bank in this regard shall be final
and no correspondence shall be entertained in this regard.
30.3 The Bank may, at its discretion, waive any minor informality, nonconformity,
or irregularity in a bid which does not constitute a material deviation and
financial impact, provided such waiver does not prejudice or affect the
relative ranking of any bidder. Wherever necessary, observations on such
‘minor’ issues (as mentioned above) Bank may be conveyed to the bidder,
asking them to respond by a specified date also mentioning therein that, if
the bidder does not respond by the specified date, their bid will be liable to
be rejected.
31. Commercial Bid Evaluation through Reverse Auction
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31.1 For finalization of the most competitive offer, the Bank will conduct ‘Reverse
auction’. The detailed procedure and Business rules for the Reverse auction
is given as per Annexure L and are also available on Bank’s web site.
31.2 The indicative commercial proposals of only those bidders who are qualified
in the technical evaluation would be opened and the lowest indicative prices
may be taken as the starting bid for conducting reverse auction under E-
procurement process. The detail of reverse auction under e-procurement
process is given as per Annexure L. The L-1 bidder emerging from reverse
auction process will submit a detailed breakup of total cost as per the
indicative commercial offer (Annexure G).
31.3 The technically qualified bidders will participate in the Reverse auction
process that will be conducted by an Auction company authorized by the
Bank. Specific rules for this particular event viz. date and time, start price,
bid decrement value, duration of event etc. shall be informed by the Auction
Company to the participating bidders before the event. The bidders should
furnish indicative prices for the project in their Indicative Commercial Bid to
facilitate finalizing the start bid for ‘Reverse auction’ under E-Procurement
process.
31.4 The indicative commercial offer must not contradict the Technical offer in
any way and should include the indicative cost of all the items offered as per
Annexure G. This must contain all price information in Indian rupees (INR).
31.5 The lowest Indicative commercial offers (total cost) may be taken as the
starting bid or Bank may decide starting bid of Reverse Auction based on past
experience. Bidders should note that the indicative commercial bid is
considered for the purpose of conducting Reverse Auction process only. The
L-1 bidder will be decided only later, on finalization of prices through Reverse
auction.
31.6 The L-1 bidder emerging at the end of the Reverse Auction process shall be
required to submit the break-up of Final price (last bid price) again in
Annexure G. Failure or refusal to offer the services/goods at the price
committed through Reverse Auction shall result in suspension from
participation in any future tenders of the Bank for 2 years, which please be
noted.
31.7 The final decision on the bidder will be taken by Union Bank of India. Union
Bank reserves the right to reject any or all proposals. Similarly, it reserves
the right not to include any bidder in the final short-list.
31.8 The Bank shall follow all the guidelines/notifications for public procurement.
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32. Rules for Re-Reverse Auction
32.1 Bank may consider the option of a Re-reverse Auction in following

circumstances:
32.1.2 During the process of reverse auction if there are no bids or bid (s) by a
single bidder in the Reverse Auction, Bank may decide Re-Auction with or
without further amending the start price.
32.1.3 Reverse auction will be valid if bid is received from at least one bidder and
subject to Government guidelines.
32.1.4 In all the above circumstances, the decision shall taken by Bank on re-
auction.
33. Restriction on Procurement due to National Security
Government of India order F. No. 7/86/2020/BOA-I dated 07.08.2020 and

No.F.18/37/2020 dated 08.02.2021 on restrictions on procurements from
bidders from a country or countries, on grounds of defense in India, or
matters directly or indirectly, related thereto, including national security
is applicable for this RFQ.
33.1. Any bidder from a country which shares a land border with India will be
eligible to bid in this tender only if the bidder is registered with the
Competent Authority.
33.2. "Bidder" (including the term 'tenderer', 'consultant' or 'service provider' in

certain contexts) means any person or firm or company, including any
member of a consortium or joint venture (that is an association of several
persons, or firms or companies), every artificial juridical person not falling
in any of the descriptions of bidders stated hereinbefore, including any
agency branch or office controlled by such person, participating in a
procurement process.
33.3. “Bidder from a country which shares a land border with India" for the
purpose of this Order means: -
a. An entity incorporated, established or registered in such a country; or
b. A subsidiary of an entity incorporated, established or registered in such
country; or
c. An entity substantially controlled through entities incorporated,
established or registered in such a country; or
d. An entity whose beneficial owner is situated in such a country; or
e. An Indian (or other) agent of such an entity; or
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f. A natural person who is a citizen of such a country; or

g. A consortium or joint venture where any member of the consortium or
joint venture falls under any of the above
33.4. The beneficial owner for the purpose of (33.3) above will be as under:
(i) In case of a company or Limited Liability Partnership, the beneficial owner
is the natural person(s), who, whether acting alone or together, or through
one or more juridical person, has a controlling ownership interest or who
exercises control through other means.
Explanation
a. "Controlling ownership interest" means ownership of or entitlement to more
than twenty-five per cent. of shares or capital or profits of the company;
b. "Control" shall include the right to appoint majority of the directors or to
control the management or policy decisions including by virtue of their
shareholding or management rights or shareholders agreements or voting
agreements;
(ii) In case of a partnership firm, the beneficial owner is the natural person(s).
who, whether acting alone or together, or through one or more juridical
person, has ownership of entitlement to more than fifteen percent of
capital or profits of the partnership;
(iii) In case of an unincorporated association or body of individuals, the
beneficial owner is the natural person(s), who, whether acting alone or
together, or through one or more juridical person, has ownership of or
entitlement to more than fifteen percent of the property or capital or
profits of such association or body of individuals;
(iv) Where no natural person is identified under (i) or (ii) or (iii) above, the
beneficial owner is the relevant natural person who holds the position of
senior managing official;
(v) In case of a trust, the identification of beneficial owner(s) shall include
identification of the author of the trust, the trustee, the beneficiaries with
fifteen percent or more interest in the trust and any other natural person
exercising ultimate effective control over the trust through a chain of
control or ownership.
(vi) An Agent is a person employed to do any act for another, or to represent
another in dealings with third person.
33.5. The successful bidder shall not be allowed to sub - contract works to any
contractor from a country which shares a land border with India unless such
contractor is registered with the Competent Authority.
33.6. A bidder is permitted to procure raw material, components, sub-assemblies

etc. from the vendors from countries which shares a land border with India.
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Such vendors will not be required to be registered with the Competent

Authority, as it is not regarded as “sub-contracting”.
33.7 However, in case a bidder has proposed to supply finished goods procured
directly/indirectly from the vendors from the countries sharing land border
with India, such vendor will be required to be registered with the Competent
Authority.
34. Preference to make in India
34.1 Guidelines on Public Procurement (Preference to Make in India), Order

2017 (PPP-MII Order) and revised order issued vide GOI, Ministry of
Commerce and Industry, Department of Industrial Policy and Promotion
letter No. P-45021/2/2017(BE-II) dated 04.06.2020 will be applicable for
this RFP and allotment will be done in terms of said Order as under:
a. Among all qualified bids, the lowest bid will be termed as L1. If L1 is
'Class-I local supplier', the contract for full quantity will be awarded to
L1.
b. If L1 bid is not a 'Class-I local supplier', 50% of the order quantity shall
be awarded to L1. Thereafter, the lowest bidder among the 'Class-I
local supplier' will be invited to match the L1 price for the remaining
50% quantity subject to the Class-I local supplier's quoted price falling
within the margin of purchase preference, and contract for that
quantity shall be awarded to such 'Class-l local supplier' subject to
matching the L1 price. In case such lowest eligible Class-I local supplier'
fails to match the L1 price or accepts less than the offered quantity,
the next higher 'Class-I local supplier' Within the margin of purchase
preference shall be invited to match the L1 price for remaining quantity
and so on, and contract shall be awarded accordingly. In case some
quantity is still left uncovered on class-l local suppliers, then such
balance quantity may also be ordered on the L1 bidder.
c. "Class-II local supplier” will not get purchase preference in any

procurement.
34.2 Definitions
a. “Local content” means the amount of value added in India which shall,
unless otherwise prescribed by the Nodal Ministry, be the total value of
the item procured (excluding net domestic indirect taxes) minus the
value of imported content in the item (including all customs duties) as
a proportion of the total value, in percent.
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b. “Class-I local supplier” means a supplier or service provider, whose

goods, services or works offered for procurement, has local content
equal to or more than 50%, as defined under this order.
c. “Class-II local supplier” means a supplier or service provider, whose

goods, services or works offered for procurement, has local content
more than 20% but less than 50%, as defined under this Order.
d. “Margin of purchase preference” means the maximum extent to which

the price quoted by a local supplier may be above the L1 for the purpose
of purchase preference. The margin of purchase preference shall be
20%.
It is mandatory to submit Annexure R - Certificate of Local Content as per

Preference to Make in India. Bidder must be Class I or Class II or Class III local
supplier for participating in this tender.
35. Verification of local content
a. The 'Class-I local supplier'1 'Class-II local supplier' at the time of tender,
bidding or solicitation shall be required to indicate percentage of local
content and provide self-certification as per Annexure R that the item
offered meets the local content requirement for 'Class-I local supplier'
/ 'Class-II local supplier', as the case may be. They shall also give details
of the location(s) at which the local value addition is made.
b. The Bank shall follow all the guidelines/notifications for public

procurement.
36. Award of contract
On completion of evaluation of commercial bids, Bank will determine the L1

bidder and contract will be awarded to lowest bidder after reverse auction
process as per Annexure L.
However, the Bank shall be under no obligation to accept the lowest price bid or
any other offer received in response to this Tender notice and shall be entitled
to reject any or all offers including those received late or incomplete offers
without assigning any reason whatsoever. The Bank reserves the right to make
any changes in the terms and conditions of purchase. The Bank will not be obliged
to meet and have discussions with any Bidder, and / or to listen to any
representations unless there is change in the terms and conditions of purchase.
37. Price Composition
37.1. TCO is for contract period of 5 years for Supply, configuration,

implementation, integrations and Maintenance of 8 nos. of Next generation
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firewall including 3 years of warranty and 2 years post warranty AMC/ATC

charges. The price quoted should be inclusive of all charges as per Banks
requirement mentioned in Annexure G - Indicative Commercial Bid.
37.2. The commercial bid should be quoted in the Indicative commercial bid
format attached to this bid.
37.3. The prices should be firm and not dependent on any variable factors and
expressed in Indian Rupees.
37.4. The Total cost should be inclusive of all other charges but exclusive of GST
(CGST/SGST/IGST) which will be paid at actual at the time of invoicing.
37.5. If the cost for any line item is indicated as zero/nil/blank then it will be
assumed by the Bank that the said item is provided to the Bank without any
cost.
37.6. Bidder has to show the bifurcation/details of GST (CGST/SGST/IGST) in every
invoice.
37.7. Bank will not pay any labour charges for transportation, installation of
software, miscellaneous charges separately. All such costs, if any, should be
absorbed in the TCO.
37.8. The Bidder shall be liable to pay all applicable corporate taxes and income
tax that shall be levied according to the laws and regulations applicable from
time to time in India.
37.9. Wherever the laws and regulations require deduction of such taxes at the
source of payment, Purchaser shall make such deductions from the payment
due to the Bidder. The remittance of amounts so deducted and issuance of
certificate for such deductions shall be made by Purchaser as per laws and
regulations in force. Nothing in the Contract shall relieve the Bidder from his
responsibility to pay any tax that may be levied in India on income and profits
made by the Bidder in respect of this contract.
38. Taxes and Duties
The Bidder shall solely be responsible for all payments (including any statutory
payments) to its employees and shall ensure that at no time shall its employees,
personnel or agents hold themselves out as employees or agents of the Bank, nor
seek to be treated as employees of the Bank for any purpose, including claims of
entitlement to fringe benefits provided by the Bank, or for any kind of income or
benefits. The Bidder alone shall file all applicable tax returns for all of its
personnel assigned hereunder in a manner consistent with its status as an
independent contractor of services; and the Bidder will make all required
payments and deposits of taxes in a timely manner.
Payment of all taxes i.e. GST (CGST/SGST/IGST) will be made at actual, on

production of suitable evidence of payment by the Bidder.
The Bidder shall be liable to pay all applicable corporate taxes and income tax
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that shall be levied according to the laws and regulations applicable from time to
time in India.
39. Rejection of Bid
The Bid is liable to be rejected if:

39.1. The document does not bear signature of authorized person in each page
and duly stamp.
39.2. It is received through Fax/E-mail.
39.3. It is received after expiry of the due date and time stipulated for Bid
submission.
39.4. Incomplete Bids, including non-submission or non-furnishing of requisite
documents/ Conditional Bids/ Bids not conforming to the terms and
conditions stipulated in this Request for proposal (RFP) are liable for
rejection by the Bank.
39.5. It is evasive or contains incorrect information.
39.6. Any form of canvassing/ lobbying/ influence/ query regarding shortlisting,
status etc. will be a disqualification.
39.7. Bidder should comply with all the points mentioned in the scope of work.
Noncompliance of any point will lead to rejection of the bid.
39.8. Bids dropped in tender box or submitted in physical hard copy format.
39.9. Non-submission of Integrity Pact (IP)/EMD/waiver certificate.
39.10. Unpriced Commercial Offer is not submitted along with Technical Offer.
39.11. Format of Commercial Offer differs from unpriced commercial Offer.
40. Modification and Withdrawals of Bid
The bidder may modify its bid’s submission anytime by logging in to the website
https://ubi.abcprocure.com and uploading the documents again till final
submission at last date and time of bid submission.
No bid can be modified or withdrawn by the bidder subsequent to the closing
date and time for submission of bids.
No bid shall be withdrawn in the intervening period between deadline for
submission of bids and expiration of period of bid validity specified by bidder in
the submitted bid. In the event of withdrawal of the bid by bidders, the bidder
is liable to be suspended from participation in any future tenders of the Bank
for 2 years or EMD will be forfeited.
No bidder shall be allowed to withdraw the bid, if bidder happens to be
successful bidder.
41. RFP Response
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All submissions will become the property of Bank. Recipients shall be deemed to
license, and grant all rights to, Bank to reproduce the whole or any portion of
their submission for the purpose of evaluation, to disclose the contents of the
submission to other Recipients who have registered a submission and to disclose
and/or use the contents of the submission as the basis for any resulting RFP
process, notwithstanding any copyright or other intellectual property right that
may subsist in the submission or Banking documents.
Bid properly documented should be submitted by uploading at

https://ubi.abcprocure.comon or before stipulated date & time mentioned in
the RFP.
EMD and Integrity Pact must be submitted physically in sealed cover at the
address provided at “place of opening of bids” on or before last date and time
of bid submission.
42. Patent Rights
In the event of any claim asserted by a third party of infringement of copyright,

patent, trademark, industrial design rights, etc. arising from the use of the
procurement of this RFP or any part/ component thereof in India, the Supplier
shall act expeditiously to extinguish such claim. If the Supplier fails to comply
and the Bank is required to pay compensation to a third party resulting from
such infringement, the Supplier shall be responsible for the compensation
including all expenses, court costs and lawyer fees. The Bank will give notice to
the Supplier of such claim, if it is made, without delay.
43. Payment Terms
43.1. No advance payment will be released against purchase order.

43.2. The payment will be made against Performance reports and invoices duly
signed by the Bank officials.
43.3. Payment will be released within 30 days from the date of the receipt of the
invoice after obtaining sign-off given by the bank officials.
43.4. The terms of payment will be as follows:
Sr. TCO excluding

Item description
No. AMC/ATS in %
On delivery of Hardware with System Software at

1 50%
Both DC and DR sites.
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On completion of installation, configuration,

2 integrations and commissioning of Next generation 30%
firewall appliances at Both DC and DR sites.
3 On activation of licences with 3 years warranty 10%
On Project sign off and against Performance Bank 10%
4
Guarantee (PBG)
43.5. AMC/ATS Cost will be released on quarterly basis in arrears subject to

submission of preventive maintenance report/service report and invoices.
43.6. Any penalties / liquidated damages imposed on the bidder for non-
performance will be deducted from the payment as deemed necessary.
43.7. Bidder has to show the bifurcation/details of GST (CGST/SGST/IGST) in every
invoice.
43.8. In case of non-submission of PBG Bank will withhold 10% of order value till
completion of contract period of 5 years.
43.9. Payment of stamp duty would be as per laws applicable in the State of
Maharashtra/Karnataka.
43.10. The Bidder shall bear all costs and expenses for the execution, stamp duty and
submission of the contract and agreements. Union Bank of India shall not be
responsible or liable for reimbursing / compensating these costs and expenses.
44. Order Cancellation
44.1 The Bank reserves its right to cancel the Purchase Order at any time by
assigning appropriate reasons and recover expenditure incurred by the Bank
in addition to recovery of liquidated damages in terms of the contract, in
the event of one or more of the following conditions:
44.1.1. Delay in commencement of the project beyond two weeks after the
assignment order or beyond the date given by the bank in the
purchase order.
44.1.2. Delay in completion of project.
44.1.3. Serious discrepancies noted in the inspection.
44.1.4. Breaches in the terms and conditions of the Order.
44.2 The Bank reserves the right to cancel the contract placed on the selected
bidder and recover expenditure incurred by the Bank on the following
circumstances:
44.2.1. Non-submission of acceptance of order within 7 days of order.
44.2.2. Excessive delay in execution of order placed by the Bank.

44.2.3. The selected bidder commits a breach of any of the terms and
conditions of the bid.
44.2.4. The bidder goes in to liquidation voluntarily or otherwise.
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44.2.5. The progress made by the selected bidder is found to be

unsatisfactory.
44.2.6. Bidder provides evasive or incorrect information.
44.3 After the award of the contract, if the selected bidder does not perform
satisfactorily or delays execution of the contract, the Bank reserves the
right to get the balance contract executed by another service provider of
its choice by giving one month notice for the same. In this event, the
selected bidder is bound to make good the additional expenditure, which
the Bank may have to incur to carry out, for the execution of the balance
of the order/contract. Such additional expenditure shall be incurred by the
bank within reasonable limits & at comparable price prevailing in the
market. This clause is also applicable, if for any reason, the contract is
cancelled.
44.4 The Bank reserves the right to recover any dues payable by the selected
bidder from any amount outstanding to the credit of the selected bidder,
including the pending bills and security deposit, if any, under this contract.
44.5 In addition to the cancellation of purchase order, the Bank reserves its right
to invoke the Bank Guarantee or foreclose the Security Deposit given by the
bidder towards non-performance/non-compliance of the terms and
conditions of the contract, to appropriate towards damages.
45. Adherence to Cyber Security Systems
Bidders are liable for not meeting the security standards or desired security
aspects of all the ICT resources as per Bank’s IT/Information Security / Cyber
Security Policy. The IT /Information Security/ Cyber Security Policy will be shared
with successful bidder. Bidders should ensure Data Security and protection of
facilities/application managed by them.
The deputed persons should aware about Bank’s IT/IS/Cyber security policy and
have to maintain the utmost secrecy & confidentiality of the bank’s data including
process performed at the Bank premises. At any time, if it comes to the notice of
the bank that data has been compromised / disclosed/ misused/misappropriated
then bank would take suitable action as deemed fit and selected vendor would be
required to compensate the bank to the fullest extent of loss incurred by the bank.
Bidder has to agree and provide undertaking not to disclose any Bank information
and will maintain confidentiality of Bank information as per policy of the Bank and
will sign “Non-Disclosure Agreement” document provided by Bank.
The resources onboard to Bank’s work need to provide declaration as per Annexure
N - Know Your Employee (KYE) Clause as per bank’s outsourcing policy.
The legal and regulatory requirements, including data protection, intellectual

property rights, copy right, all the relevant regulations for sub-contracting;
including the controls that need to be implemented shall be included in the
supplier agreement.
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All information resources (online/in-person) of the vendors and its partners shall
be made accessible to reserve Bank of India as and when sought. Credentials of
vendor/third party personnel accessing and managing the bank’s critical assets
shall be maintained and shall be accordance with Bank’s policy.
The Bank shall evaluate, assess, approve, review, control and monitor the risks
and materiality of vendor/outsourcing activities and bidder shall ensure to support
baseline system security configuration standards. The Bank shall also conduct
effective due diligence, oversight and management of third-party vendors/service
providers & partners.
Vendor criticality assessment shall be conducted for all partners & vendors.
Appropriate management and assurance on security risks in outsources and
partner arrangements shall be ensured.
46. Annual Technical Support / Annual Maintenance Contract
46.1 Bidder is expected to provide unconditional warranty for Next generation

firewall Hardware and licenses for 3 years and post-warranty (AMC/ATS) for 2
years comprehensive on-site 24x7 maintenance support for problem resolution
commitment for 5 years.
46.2 Warranty and AMC/ATS terms & conditions shall cover the total hardware &
software, including spare replacements along with OS, changes to be done in
configuration as per bank requirement, system software etc. procured from
the bidder. Warranty terms shall also cover the task of configuring/re-
configuring the hardware & software, other hardware/software resources,
Operating System hardening, Performance tuning, Loading & configuring
operating system updates, integrating with the other hardware procured by
Bank and any other tasks related to Hardware & System Software
Management. Besides general warranty support, critical support details should
be furnished.
46.3 At the same time, the Bidder is also expected to make available the spare
parts for the systems for at least two years after the expiry of warranty period.
If any of the peripherals, components etc. are not available or difficult to
procure or if the procurement is likely to be delayed, the replacement shall
be carried out with equipment of equivalent capacity or higher capacity at no
additional charges to the Bank, during the currency of warranty period and
AMC/ATS.
46.4 Any regulatory /statutory changes or updates or guidelines as required under
the directive of Government of India, Reserve Bank of India or any other
regulatory/statutory authority must be provided/ upgraded to the Bank free
of cost by bidder during warranty or AMC tenure.
46.5 Bidder is expected to provide unconditional warranty and post-warranty
comprehensive on-site 24x7 maintenance support commitment for 5 years.
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46.6 The AMC charges per annum should be minimum 10% of the cost of Next
generation firewall Appliances.
Note: Bidders need to provide report for support for Bank’s review and approval
after the contract is awarded to them during the warranty and AMC period.
47. Warranty
47.1 The offer must include comprehensive on-site warranty of 3 years from the
date of complete sign off by the bank official which will be given after go-live
of the solution to the satisfaction of the Bank.
47.2 All the products supplied should be licensed and carry a minimum warranty of
3 years from the date of sing-off to the satisfaction of the Bank. On-site,
comprehensive and back-to-back contract from Original Equipment
Manufacturer (OEM) for a total contract period of 5 years should be arranged
by the successful bidder from the date of sign-off. The warranty also includes
all system software/software subscriptions (critical hot fixes, service packs,
and major upgrades). Remote access to the systems supplied will not be
permitted. Date of start of Warranty/Annual Maintenance/software license
support of all the items supplied will be treated as started from the
completion of successful implementation and sign-off from the Bank for the
solution. The penalty for any non-compliance defined under section of SLA.
47.3 Any corruption in the OS/software/tools or any services shall be rectified
during the full period of the contract including warranty, if contracted, at no
extra cost to the Bank.
47.4 The executions of the service(s) herein are and shall be strictly in accordance
and in compliance with all Applicable Laws, as amended from time to time,
the regulatory framework governing the same and the Good Industry Practice.
It has all permissions, consents, approvals and license from all authorities,
regulatory /statutory and non-regulatory, for executing the Service(s).
47.5 The successful bidder warrants that Deliverables and the Services provided by
the successful bidder shall be as per the terms of this Agreement. The
successful bidder should guarantee that the software supplied to the Bank is
licensed and legally obtained. Software must be supplied with their original
and complete printed documentation. The successful bidder shall be fully
responsible for warranty of all the system components in respect of proper
design, quality, material and workmanship of the software, accessories etc.
covered by the offer.
48. OEM Authorization
In case the successful bidder is not ready to provide support during the
warranty/AMC/ATS period, support will be provided by OEM directly or through
their authorized partners for the remaining period of warranty/AMC/ATS without
any additional cost to the Bank. Bidders would provide copy of an agreement
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entered into with OEMs to provide support during the warranty/AMC/ATS period
without any additional cost to the Bank.
49. Liquidated Damages (LD)
If Successful bidder fails to deliver any or all of the Service(s) / Systems or perform
the Services within the time period(s) specified in the RFP/Contract / Agreement,
BANK shall, without prejudice to its other rights and remedies under and in
accordance with the RFP/Contract / Agreement, levy Liquidated Damages (LD)
from payments, which are due to the Successful bidder. For calculation of LD:
49.1 LD for delay in delivery/ installation/implementation/ deployment of licenses
for each week of delay beyond the scheduled commencing date or part thereof
will be a sum equivalent to 0.5% of order value or unperformed Services. In
case of undue delay beyond a period of 15 days after attaining the maximum
penalty of 5% of total project cost excluding AMC/ATS cost, Bank may consider
termination of the contract or purchase order.
49.2 Part of week will be considered as full week.
49.3 The overall LD during implementation will be to a maximum of 5% of the total
cost of the project.
49.4 Any delay by the bidder in performance of its delivery obligations shall render
the bidder liable to the imposition of liquidation damages, unless extension of
time is agreed upon without application of liquidation damages.
49.5 Bank can deduct the amount of liquidated damages from any money belonging
to the Successful bidder in its hands (which includes BANK’s right to claim such
amount against Successful bidder’s Performance Bank Guarantee) or which
may become due to the Successful bidder.
49.6 Any such recovery or liquidated damages shall not in any way relieve the
Successful bidder from any of its obligations to complete the works / service(s)
or from any other obligations and liabilities under the
Contract/Agreement/Purchase Order.
49.7 Bank reserves the right to condone the delay, if it is not attributable to the
Successful bidder.
50. Service Level Agreement
50.1. The Bank notifies the successful Bidder that its Bid has been accepted, the
Bidder shall enter into a Service Level Agreement (SLA) with the Bank,
containing all the Terms and Conditions of this RFP, including confidentiality,
non-disclosure and penalty clauses, and any other clause relevant to the
services offered.
50.2. Penalty mentioned in this SLA will be levied on the Bidder based on uptime
and compliance level delivered through the implemented solutions and/ or
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services rendered by the bidder after successful implementation as specified

in the Project Plan for Implementation.
50.3. The Bidder shall have to enter into a “Service Levels Agreement” with Bank
covering all terms and conditions of this tender.
50.4. Supplier shall ensure that a minimum 99.95% uptime of the solution is
maintained monthly (Calculated on a quarterly basis, which includes all of the
solutions as a whole).
Uptime Percentage Penalty Details

Uptime is greater than or equal to No Penalty
99.95%
Uptime is less than 99.95% but 1% of cost of quarterly recurring
greater than or equal to 99.60% payment
Uptime is less than 99.60 % but 2% of cost of quarterly recurring
greater than or equal to 99.30% payment.
Uptime is less than 99.30 % but 5% of cost of quarterly recurring
greater than or equal to 99.00% payment.
Uptime is less than 99.00% Penalty at an incremental rate of
1% of cost of quarterly recurring
payment for every 0.1% lower than
the stipulated uptime.
Note: Penalty will not be applicable, if the down time is caused due to
any bank dependency. However, the successful bidder shall work in
tandem with bank and its existing System Integrator (SI) to resolve such
issues and make the solution up & running.
50.5. The percentage uptime is calculated on a quarterly basis of each month in the
said quarter using following formula:
Total minutes in a month − Downtime minutes in a month
Uptime % = × 100
Total minutes in a month
50.6. The supplier shall provide uninterrupted services for ensuring implementation
and maintenance of all solutions as per the requirements of the Bank in line
with this RFP. Inability of the Supplier to either ensure deliverables as per the
specifications within defined timelines or to meet the service levels as
specified in this RFP shall be treated as breach of contract and would invoke
the penalty clause. Service Levels should be complied with irrespective of the
customizations that the applications would undergo during the tenure of the
Contract. The expected Service levels and the corresponding penalties for
non-compliance are given as under:
50.7. For any penalty during warranty period, the bidder should give a credit note in
favour of Union bank of India within 30 days from the date of intimation of
penalty by the Bank. If the bidder fails to give the credit note within 30 days of
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intimation of penalty, Bank reserves the right to invoke the performance Bank
guarantee submitted by the bidder.
50.8. Bank also has the right to deduct the penalties incurred during warranty period,
while releasing the payment of AMC/ATS cost during 4th /5th years.
50.9. Notwithstanding anything contained above, no such penalty will be chargeable

on the bidder for the inability occasioned, if such inability is due to reasons
entirely attributable to the bank.
50.10. Wherever applicable as stated above while effecting any payment, deduction
towards penalty payment will be made. Hence the bidder should raise the
invoice deducting the penalty amount.
50.11. The penalty is capped at maximum 10 % of TCO.
51. Authorized Signatory
The selected bidder shall indicate the authorized signatories who can discuss
and correspond with the BANK, with regards to the obligations under the
contract. The selected bidder shall submit at the time of signing the contract a
certified copy of the resolution of their board, authenticated by the company
secretary, authorizing an official or officials of the bidder to discuss, sign
agreements/contracts with the BANK, raise invoice and accept payments and
also to correspond. The bidder shall provide proof of signature identification for
the above purposes as required by the BANK.
52. Confidentiality
The bidder must undertake that they shall hold in trust any Information received
by them, under the Contract/Agreement, and the strictest of confidence shall
be maintained in respect of such Information. The bidder has also to agree:
52.1 To maintain and use the Information only for the purposes of the
Contract/Agreement and only as permitted by the BANK;
52.2 To only make copies as specifically authorized by the prior written consent of
the Bank and with the same confidential or proprietary notices as may be
printed or displayed on the original;
52.3 To restrict access and disclosure of Information to such of their employees,

agents, strictly on a “need to know” basis, to maintain confidentiality of the
Information disclosed to them in accordance with this Clause and
52.4 To treat all Information as Confidential Information.
52.5 The Selected Bidder shall be required to sign a Non-Disclosure Agreement with
Bank as per prescribed format provided in Annexure J within thirty days of
issuing the purchase order/letter of intent.
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53. Indemnity & Limitation of Liability
53.1. Subject to Clause 53.4 below, the bidder (the "Indemnifying Party")
undertakes to indemnify, hold harmless the Purchaser (the "Indemnified
Party") from and against all claims, liabilities, losses, expenses (including
reasonable attorneys' fees), fines, penalties, taxes or damages (Collectively
“Loss”) on account of bodily injury, death or damage to tangible personal
property arising in favor of any person, corporation or other entity (including
the Indemnified Party) attributable to the Indemnifying Party's negligence or
willful default in performance or non-performance under this Agreement.
53.2. If the Indemnified Party promptly notifies Indemnifying Party in writing of a
third-party claim against Indemnified Party that any Service provided by the
Indemnifying Party infringes a copyright, trade secret or patents incorporated
in India of any third party, Indemnifying Party will defend such claim at its
expense and will pay any costs or damages, that may be finally awarded
against Indemnified Party.
53.3. Indemnifying Party will not indemnify the Indemnified Party, however, if the
claim of infringement is caused by:
53.3.1. Indemnified Party’s misuse or modification of the Service;
53.3.2. Indemnified Party’s failure to use corrections or enhancements made
available by the Indemnifying Party;
53.3.3. Indemnified Party’s use of the Service in combination with any product or
information not owned or developed by Indemnifying Party; However, if
any service, information, direction, specification or materials provided by
Indemnified Party or any third party contracted to it, is or likely to be held
to be infringing, Indemnifying Party shall at its expense and option either;
53.3.3.1. Procure the right for Indemnified Party to continue using it
53.3.3.2. Replace it with a non-infringing equivalent
53.3.3.3. Modify it to make it non-infringing.
53.3.3.4. The foregoing remedies constitute Indemnified Party’s sole and
exclusive remedies and Indemnifying Party’s entire liability with
respect to infringement.
53.4. The indemnities set out in this clause shall be subject to the following
conditions:
53.4.1 The Indemnified Party as promptly as practicable informs the Indemnifying
Party in writing of the claim or proceedings and provides all relevant
evidence, documentary or otherwise;
53.4.2 the Indemnified Party shall, at the cost of the Indemnifying Party, give
the Indemnifying Party all reasonable assistance in the Defense of such
claim including reasonable access to all relevant information,
documentation and personnel provided that the Indemnified Party may,
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at its sole cost and expense, reasonably participate, through its attorneys
or otherwise, in such Defense;
53.4.3 if the Indemnifying Party does not assume full control over the Defense of
a claim as provided in this Article, the Indemnifying Party may participate
in such Defense at its sole cost and expense, and the Indemnified Party
will have the right to defend the claim in such manner as it may deem
appropriate, and the cost and expense of the Indemnified Party will be
included in Losses;
53.4.4 the Indemnified Party shall not prejudice, pay or accept any proceedings
or claim, or compromise any proceedings or claim, without the written
consent of the Indemnifying Party;
53.4.5 all settlements of claims subject to indemnification under this Clause will:
a. be entered into only with the consent of the Indemnified Party, which
consent will not be unreasonably withheld and include an unconditional
release to the Indemnified Party from the claimant or plaintiff for all
liability in respect of such claim; and
b. include any appropriate confidentiality agreement prohibiting disclosure of
the terms of such settlement;
53.4.6 the Indemnified Party shall account to the Indemnifying Party for all
awards, settlements, damages and costs (if any) finally awarded in favour
of the Indemnified Party which are to be paid to it in connection with any
such claim or proceedings;
53.4.7 the Indemnified Party shall take steps that the Indemnifying Party may
reasonably require to mitigate or reduce its loss as a result of such a claim
or proceedings;
53.4.8 in the event that the Indemnifying Party is obligated to indemnify an
Indemnified Party pursuant to this Article, the Indemnifying Party will,
upon payment of such indemnity in full, be subrogated to all rights and
defenses of the Indemnified Party with respect to the claims to which such
indemnification relates; and
53.4.9 if a Party makes a claim under the indemnity set out under Clause 53.1
above in respect of any particular Loss or Losses, then that Party shall not
be entitled to make any further claim in respect of that Loss or Losses
(including any claim for damages).
The liability of either Party (whether in contract, tort, negligence, strict
liability in tort, by statute or otherwise) for any claim in any manner
related to this Agreement, including the work, deliverables or Services
covered by this Agreement, shall be the payment of direct damages only
which shall in no event exceed one time the total contract value payable
under this Agreement. The liability cap given under this Clause shall not
be applicable to the indemnification obligations set out in this clause and
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breach of Clause 52 (Confidentiality).

In no event shall either party be liable for any consequential, incidental,
indirect, special or punitive damage, loss or expenses (including but not
limited to business interruption, lost business, lost profits, or lost savings)
nor for any third-party claims (other than those set-forth in Clause 53.1)
even if it has been advised of their possible existence.
The allocations of liability in this clause represent the agreed and
bargained-for understanding of the parties and compensation for the
Services reflects such allocations. Each Party has a duty to mitigate the
damages and any amounts payable under an indemnity that would
otherwise be recoverable from the other Party pursuant to this Agreement
by taking appropriate and commercially reasonable actions to reduce or
limit the amount of such damages or amounts.
54. Intellectual Property Rights
The Bidder claims and represents that it has obtained appropriate rights to
provide/use the Deliverables and Services upon the terms and conditions
contained in this RFP.
54.1 The Bidder shall be responsible at its own cost for obtaining all necessary
authorizations and consents from third party licensors of Software used by
Bidder in performing its obligations under this Project.
54.2 If a third party’s claim endangers or disrupts the Bank’s use of the Deliverables,
the Bidder shall at no further expense, charge, fee or cost to the Bank, (i)
obtain a license so that the Bank may continue use of the Deliverables in
accordance with the terms of this RFP.
54.3 Bidder shall indemnify and keep fully and effectively indemnified the Bank from
all legal actions, claims, or damages from third parties arising out of use of
software, designs or processes used by Bidder or his subcontractors or in respect
of any other services rendered under this RFP.
55. Non-Transferable Offer
This Request for Proposal (RFP) is not transferable. Only the bidder who has
submitted t h e bid will be eligible for participation in the evaluation process.
56. Responsibility for Completeness
Any supplies and services, which might not have been specifically mentioned in
this tender but, are necessary for the installation, Configuration, testing,
commissioning, performance or completeness of the order, shall be
provided/made available as per the time schedule for smooth and efficient
operation and maintenance of the system under Indian conditions.
The bidder shall be responsible for any discrepancies, errors and omissions in the
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technical details submitted by him/them, irrespective of whether these have

been approved, reviewed or otherwise, accepted by the Bank or not. The Bidder
shall take all corrective measures arising out of discrepancies, errors and
omissions in drawing and other information as mentioned above within the time
schedule and without extra cost to the Bank.
57. Force Majeure
Force Majeure is herein defined as any cause, which is beyond the control of
the selected Bidder or the Bank as the case may be which they could not
foresee or with a reasonable amount of diligence could not have foreseen and
which substantially affect the performance of the Contract, such as:
57.1 Natural phenomena, including but not limited to floods, droughts, earthquakes,
epidemics,
57.2 Acts of any Government, including but not limited to war, declared or
undeclared, priorities, quarantines, embargoes,
57.3 Terrorist attacks, public unrest in work area;
Provided either party shall within ten (10) days from the occurrence of such a
cause notify the other in writing of such causes. The Bidder or the Bank shall not
be liable for delay in performing his/her obligations resulting from any Force
Majeure cause as referred to and/or defined above.
58. Exit Clause
The Bank reserves the right to cancel the contract in the event of happening
one or more of the following conditions:
58.1 Failure of the successful bidder to accept the contract and furnish the
Performance Bank Guarantee within 30 days from receipt of purchase contract.
58.2 Delay in delivery beyond the specified period.
58.3 Delay in completing testing/customization and acceptance tests/ checks
beyond the specified periods;
58.4 Serious discrepancy in functionality to be provided or the performance levels
which have an impact on the functioning of the solution.
In addition to the cancellation of contract, Bank reserves the right to appropriate
the damages through encashment of Bid Security /Performance Guarantee given
by the Bidder. Bank reserves right to exit at any time after giving notice-cum-cure
period of one month during the contract period.
59. Termination of Contract
If the Termination is on account of failure of the successful bidder to perform

the obligations under this RFP contract, the Bank shall have the right to invoke
the Performance Bank Guarantee(s) given by the selected bidder.
The Bank will be entitled to terminate this Contract, without any cost to the
Bank and recover expenditure incurred by Bank, on the happening of any one or
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more of the following:

59.1 The selected bidder commits a breach of any of the terms and conditions of
the bid.
59.2 The Successful bidder goes into liquidation voluntarily or otherwise
59.3 An attachment is levied or continues to be levied for a period of 7 days upon
effects of the Agreement.
59.4 The progress regarding the execution of the order accepted by the selected
bidder is found to be unsatisfactory or delay in execution of the contract, the
Bank reserves the right to get the balance contract executed by another party
of its choice by giving one month’s notice for the same. In this event, the
selected bidder is bound to make good the additional expenditure, which Bank
may have to incur in executing the balance contract. This clause is applicable,
if for any reason, the contract is cancelled.
59.5 Non-satisfactory performance of the selected bidder during implementation
and operation.
59.6 An act of omission by the Bidder, its employees, its agents, or employees of the
consortium in the performance of the services provided by this contract.
59.7 Failure to integrate/implement the Project as per the requirements of the Bank
as stated in this RFP.
59.8 Material discrepancies in the Deliverables and Services noted in the
implementation/maintenance of the Project. Bank reserves the right to procure
the same or similar product from the alternate sources at the risk, cost and
responsibility of the selected bidder.
59.9 Bank shall serve the cure-cum-termination notice to the bidder at least 30 days
prior, of its intention to terminate services. If the performance is not cured to
the satisfaction of bank within 30 days, termination will be effected.
59.10 Selected bidder is found to be indulging in frauds.
59.11 The bank suffers a reputation loss on account of any activity of successful
bidder penalty is levied by regulatory authority.
59.12 In the event of sub contract or assignment contrary to the terms of agreement.
60. Audit
The Bidder shall at all times whenever required furnish all information, records,
data stored in whatsoever form to internal, external, Bank appointed and
statutory/ RBI inspecting auditors and extend full cooperation in carrying out of
such inspection. The Bidder will also undertake to co-operate with the RBI to carry
out its supervisory functions and objectives and will furnish all records and other
information as RBI may call for to carry our inspection and/ or other functions. The
Bidder is required to facilitate the same at no additional cost and shall provide
uninterrupted access to the documents required by the auditors. Further the
Bidder has to ensure rectification of all the irregularities thus pointed out by the
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auditor within a given time frame.
The bidder has to ensure compliance of Information Security according to policy of

the Bank and mitigate the risk, if any, within the stipulated time without any
additional cost to Bank.
In line of above, the selected bidder shall ensure that all regulatory, Statutory,
Local Administration requirements are adhered to subsequently while undertaking
deliverable and services over the period of contract without any additional cost to
Bank.
Compliance with security best practices may be monitored by periodic
computer/information security audit performed by or on behalf of the Bank. The
periodicity of these audits will be decided at the discretion of the Bank. These
audit plan to include, but are not limited to, a review of: access and authorization
procedures, physical security controls, input/output controls, DB controls, backup
and recovery procedures, network security controls and program change controls.
To the extent that the Bank deems it necessary to carry out a program of inspection
and audit to safeguard against threats and hazards to the confidentiality, integrity,
and availability of data, the Bidder shall afford the Bank’s representative access
to the Bidder’s facilities, installations, technical resources, operations,
documentation, records, databases and personnel. The Bidder must provide the
Bank access to various monitoring and performance measurement system (both
manual and automated). The Bank has the right to get the monitoring and
performance measurement systems (both manual and automated) audited without
prior approval / notice to the bidder.
Any license violation on the part of the outsourced vendor shall not put Bank at
risk. Bank shall reserve the right to audit the license usage of the vendor or shall
ask the vendor to take undertaking of non-violation of license.
61. Contract Period
The successful bidder shall be required to enter into a contract with Bank within
one month of the award of contract or within such extended period as may be
specified by Bank. The contract period for this project is 5 years including 3 years
warranty and 2 years ATS/AMC on appliances OS/software licenses post warranty.
However, the contract period may be extended for additional 2 years at the same
cost and terms & conditions on mutual consent of parties.
The extended contract period will be reviewed on yearly basis subject to
satisfactory performance of the bidder. However, if in any case it is found that
the services offered are not satisfactory, the Bank may consider termination of
the contract and forfeiture of the performance Guarantee. If any support is
required after the contract w.r.t. to logs, the bidder has to provide the same.
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Bidder shall provide transition support, which amongst other shall include
provision of logs, rules, technical architecture of solution as deployed, detailed
description of the processes, etc. as part of the transition to subsequent SI or bank
on completion or on termination of contract.
62. Conflict of Interest
Bank requires that bidder provide professional, objective, and impartial advice
and at all times hold Bank’s interest paramount, strictly avoid conflicts with other
Assignment(s)/ Job(s) or their own corporate interests and act without any
expectations/ consideration for award of any future assignment(s) from Bank.
Bidder have an obligation to disclose any situation of actual or potential conflict
in assignment/job, activities and relationships that impacts their capacity to serve
the best interest of Bank, or that may reasonably be perceived as having this
effect. If the Bidder fails to disclose said situations and if Bank comes to know
about any such situation at any time, it may lead to the disqualification of the
Bidder during bidding process or the termination of its Contract during execution
of assignment.
63. RFP Ownership
The RFP and all supporting documentation are the sole property of Union Bank and
should NOT be redistributed without prior written consent of Union Bank. Violation
of this would be a breach of trust and may, inter-alia cause the bidders to be
irrevocably disqualified. The aforementioned material must be returned to Union
Bank when submitting the proposal, or upon request; however, bidders can retain
one copy for reference.
64. Proposal Ownership
The proposal and all supporting documentation submitted by the bidders shall
become the property of Union Bank of India unless the Bank agrees to the bidder’s
specific requests, in writing, the proposal and documentation to be returned.
65. Tender/RFP Cancellation
The Bank reserves the right to cancel the Tender/RFP at any time without
assigning any reasons whatsoever.
66. Publicity
Any publicity by the Service Provider in which the name of the Bank is to be used,
will be done only with the explicit written permission of the Bank.
67. Arbitration
All disputes and differences of any kind whatsoever arising out of or in

connection with the purchase order shall be referred to arbitration. The
arbitrator may be appointed by both the parties or in case of disagreement each
Page 55 of 119
party may appoint an arbitrator and such arbitrators shall appoint an Umpire
before entering on the reference. The decision of the Umpire shall be final.
Such arbitration shall be governed by the provisions of Indian Arbitration and
Conciliation Act 1996. All arbitration proceedings shall be at Mumbai,
Maharashtra State, India only.
68. Dispute Resolution & Jurisdiction
Notwithstanding anything contained herein above, in case of any dispute, claim

and legal action arising out of this RFP, the parties shall be subject to the
jurisdiction of courts at Mumbai, Maharashtra State, India only. Law of India
will be applicable for Dispute Resolution.
69. Availability of Spares
Spares for the hardware/software offered should be available for at least 5 years
from the date of project sign off at Bank’s premises.
70. Insurance
The insurance is to be taken by Bidder for an amount equal to 110% of the CIF
value of the goods delivered at the respective sites covering all risks (including
fire, burglary, SRCC, natural calamities such as earth quake, flood etc.) up to
installation and configuration of hardware after the delivery at both the sites.
71. Submission of Bids
The bidders have to submit responses to the RFP through Online. Only original
documents viz. Bid security and Integrity Pact should be submitted in physical form.
All response documents as per requirement of RFP must be uploaded on the site
https://ubi.abcprocure.com. Original DD/BG for EMD and Integrity Pact (IP) must
be submitted physically in sealed cover at the following address on or before
scheduled date and time.
To
The General Manager,
Department of Information Technology,
1/1A,Technology Centre, Adi Shankaracharya Marg,
Opposite Powai Lake, Powai, Andheri (East),
Mumbai – 400072.
Bank may, at its discretion, extend this deadline for submission of bids by releasing
corrigendum to this tender document.
Page 56 of 119
72. Annexure A – Letter of Acceptance
(Letter to the bank on the bidder’s letterhead)

To
Union Bank of India

1/1A, Technology Centre,
Adi Shankaracharya Marg,
Powai, Andheri (East),
Mumbai-400072
Dear Sir,
Sub: Request for Proposal (RFP) for Four Sets of Firewalls at DC, Mumbai & DR Site,
Bengaluru with Ref. No. UBI/DIT/2022-23/15.
With reference to the above subject, having examined and understood the instructions,
terms and conditions forming part of it, we hereby enclose our offer for the desired
solution as detailed in your above referred RFP.
We further confirm that the offer is in conformity with the terms and conditions as
mentioned in the RFP and all required information as mentioned is enclosed.
We also confirm that the offer shall remain valid for 180 days from the date of the
offer.
We hereby undertake that supporting software supplied, if required will be licensed,

legally obtained and with latest version.
We understand that the Bank is not bound to accept the offer either in part or in full
and that the Bank has right to reject the RFP in full or in part without assigning any
reasons whatsoever.
We understand that
a. You are not bound to accept the lowest or any bid received by you, and you may
reject all or any bid.
b. If our Bid for the above job is accepted, we undertake to enter into and execute
at our cost, when called upon by the purchaser to do so, a contract in the
prescribed form. Unless and until a formal contract is prepared and executed,
this bid together with your written acceptance thereof shall constitute a binding
contract between us.
c. If our bid is accepted, we are to be responsible for the due performance of the
contract.
d. You may accept or entrust the entire work to one Bidder or divide the work to
more than one Bidder without assigning any reason or giving any explanation
whatsoever.
e. Bidder means the bidder who is decided and declared so after examination of
commercial bids.
Page 57 of 119
f. We enclose Demand Draft/Bank Guarantee for Rs.18,00,000/- (Rupees Eighteen

Lac only) favoring Union Bank of India and payable at Mumbai, towards bid
security, details of the same is as under
No. :
Date :
Name of Issuing Bank :
Dated at ____________this ____________day of __________2022
Or
MSME/Udyog Aadhaar Certificate No.
We hereby declare that all the information & Statements made in this RFP are true and
accept that any misinterpretation contained in it may lead to our disqualification. We
agree to all terms & conditions of the RFP.
Yours faithfully,
Date: For _________________________
Signature ____________________
Name _______________________
Authorized Signatories
(Name & Designation, seal of the firm)
Page 58 of 119
73. Annexure B – Bidder’s Profile Format

(Ref. No. UBI/DIT/2022-23/15)
Serial
Parameters Response
No.
Name of the Firm/Company
1
Year of Incorporation in
2
India
Names of the
3
Partners/Directors
Name and Address of the
4
Principal Banker
Addresses of Firm/Company
a) Head Office
5
b) Local Office in Mumbai (if
any)
Authorized Contact person
a) Name and Designation

6
b) Telephone
number/Mobile No.
c) E-mail ID.
Financial parameters
Business Results (last three Annual Turnover (Rs. EBITDA (Rs. In
years) In Crores) Crores)
2020-21
2019-20
7
2018-19
(Only company figures need (Mention the above amount in INR only)
to be mentioned. Not to
include group/subsidiary
Company figures)
N.B. Enclose copies of Audited Balance Sheet along with enclosures
Dated this........ Day of ............... 2022

(Signature)
(In the capacity of)
Duly authorized to sign bid with seal for & on behalf of (Name & Address of the Bidder)
Page 59 of 119
74. Annexure C – Eligibility Criteria
Sl. Detail of Proof to be Compliance

Pre-Qualification Criteria (Yes/No)
No Attached
The bidder has to submit Integrity Pact (IP)
signed by authorized signatory as prescribed
Integrity Pact (IP) as
format mentioned in Annexure M on plain
per Annexure M on
1 paper in advance (not prior to issuance of
plain paper is to be
RFP) or at the time of bid submission. Bidder
submitted.
shall be liable for rejection in case of non-
submission of the same.
(Certificate of
The bidder should be a company registered
incorporation/certific
in India as per Company Act 1956 /2013 or a
ate for
partnership firm / a Limited Liability
commencement of
2 Partnership company under the Limited
business/other
Liability Partnership Act 2008 in India and
relevant documentary
should be in existence for last 5 years from
proof is to be
the date of issuance of RFP.
submitted)
The bidder should have minimum annual
turnover of Rs.30.00 Crore in each of the
Copies of the audited
last three financial years i.e., 2018-19,
balance sheet and
2019-20 and 2020-21 as per the audited
Profit & Loss
balance sheet available at the time of
Statement of the
submission of tender. In case the audited
company showing the
financials for the year 2020-21 is not
same is to be
finalized, Provisional Balance Sheet of 2020-
submitted.
21 should be submitted. This must be the
individual company turnover and not that of
3 any group of companies.
Note: Bank Shall Follow Govt
Guidelines/Notifications for Public
Procurement. As per Policy Circular
No.1(2)(1)/2016-MA dated 10.03.2016
issued by GOI and F.20/2/2014-PPD (Pt)
dated 20.09.2016, bank may relax condition
of prior turnover and prior experience with
respect to Micro and Small Enterprises and
Startups subject to meeting of quality and
technical specifications.
Bidder should have positive operating Profit Copies of the audited
(as EBITDA i.e., Earnings Before Interest, balance sheet and
4 Tax, Depreciation & Amortization) in the last Profit/Loss statement
three financial years i.e., 2018-19, 2019-20 of the company is to be
and 2020-21 as per the audited balance submitted.
Page 60 of 119

Pre-Qualification Criteria
No Attached (Yes/No)
sheet available at the time of submission of
tender. In case the audited financials for the
year 2020-21 is not finalized, Provisional
Balance Sheet of 2020-21 should be
submitted.
Proof of purchase
order/work order/sign
off documents showing
The bidder should be providing IT security implementation of
services / business (i.e. in the area of various security
5 implementation, monitoring and solutions stated above
management of proposed Next generation to be submitted
firewall solution during last five years. indicating the
company is providing
such service for the
past 5 years.
The bidder has to
Bidder should have implemented proposed
submit Purchase
Next generation firewall devices in at least
Order/ Engagement
6 Three corporates out of which one should be
letter/ Work Order/
a PSB/ RBI/NPCI (excluding RRB and Co-
Service agreement and
operative Bank) during last 3 years.
Satisfactory letter
Bidder should be either an Original
Equipment Manufacturer (OEM) of
devices/software solutions or authorized
partner/SI of OEM. In case the bidder is an
Authorized partner of the OEM, Bidder
needs to provide Manufacturer
Authorization Form (MAF) from OEM stating
that bidder is authorized partner of OEM
and authorized to participate in this tender Supporting document-
7 and in case the bidder is not able to perform Authorization letter
obligations as per contract during the from OEM.
contract period, contracted services will be
provided by OEM or its authorized partner.
OEM can quote directly or through
authorized partners. However, both i.e.
OEM & their authorized partner cannot
participate in the RFP. In case, both (OEM &
their authorized partner) participate, the
bid of the OEM only will be considered.
The proposed OEM firewalls must have at The bidder has to
8
least 3 deployments in BFSI/Government submit Purchase
Page 61 of 119

organization/ Public Sector in India during Order/ Engagement
last 5 financial years from the date of letter/ Work Order/
issuance of the RFP. Service agreement and
Satisfactory letter.
Supporting document-
The Bidder should have at least 5 IT Security
undertaking to be
professionals who are direct employees of
submitted containing
the Bidder having degree equivalent to
name, employee
9 Bachelor of Engineering (B.E.)/Bachelor of
number, qualification,
Technology (B.Tech) or higher on their
OEM Certification and
payroll with certification in CISA or CISSP or
experience (in years)
CISM.
in bidder’s letter head
Supporting document-
undertaking to be
Bidder should have minimum 4 engineers submitted containing
10 having OEM certification on proposed name, employee
solution. number, qualification,
OEM Certification in
bidder’s letter head
Undertaking to be
submitted in Bidder/
The Bidder/OEM should have support offices
11 OEM’s letter head,
at Mumbai and Bengaluru.
with address and
contact details
The bidder should provide undertaking that
any of its subsidiary or associate or holding
company or companies having common Undertaking should be
12 director/s or companies in the same group submitted in bidder
of promoters/management or partnership letter head.
firms/LLPs having common partners has not
participated in the bid process.
The companies or firms, bidding for the
above tender, should have not be black
listed by any of Government Authority or
Public Sector Undertaking (PSUs) at the time An undertaking to this
of RFP. The bidder shall give an undertaking effect must be
13 (on their letter head) that they have not submitted in their
been black listed by any of the Govt. letter head as per
Authority or PSUs. In case, in the past, the Annexure I
name of their Company was black listed by
any of the Govt. Authority or PSUs, the same
must have been removed from the black list
Page 62 of 119

as on date of submission of the tender,
otherwise the bid will not be considered.
Authorized Signatory:
Place: Name & Designation:
Date: Business Address & email id:
Page 63 of 119
75. Annexure D – Technical Specifications
Compliance Exact specification

S. No. TECHNICAL FEATURES OF THE FIREWALLS of proposed
YES / NO product/Comments
Hardware and Interface Requirements

Firewall appliance should have Console port and USB
1
Ports.
The platform must be supplied with minimum 4X40

2
GE, 16x25 GE/10GE/1GE SFP, & 8x1GE RJ 45 ports
Appliance should be rack mountable and support

3
side rails if required
Firewall should have Hardware Sensor Monitoring
4
capabilities
Solution should have dual power supplies, redundant

hard disk and cooling fans on the firewall appliances
5
as well as on centralized monitoring, management
and Log server if required separately.
The platform should support VLAN tagging (IEEE
6
802.1q)
7 The firewall should support ISP link load balancing
The firewall must support stateful active-active load
8
balancing and high availability for redundancy.
Firewall should support Link Aggregation
9
functionality to group multiple ports as single port.
Firewall should support Ethernet Bonding
10
functionality for Full Mesh deployment architecture
Solution should have minimum 800 GB onboard
11
storage
40GE QSFP+ transceivers, short range for all systems
with QSFP+ Slots, 25/10GE SFP+ transceiver module,
12
short range for all systems with SFP+ and SFP/SFP+
slots
Performance Requirements
Firewall threat prevention throughput must be
minimum of 17 Gbps or higher (considering IMIX
1. packet size) after enabling all the security features
and services in production environment and
corresponding report needs to be submitted.
Page 64 of 119
Bank, at its own discretion may enable various

security features on firewall at different point of
time. In such cases if the threat prevention
throughput of the firewall goes under 15 Gbps then
it will be considered as under performance. In case
of underperformance, vendor must upgrade or
replace firewall/components to the next higher
configuration without any additional cost to Bank.
The Firewall must support minimum 20 million
2. concurrent connections with NGFW features
(including all services available in firewall).
The Firewall must support minimum 450k new
3. connections per second processing at NGFW features
(including all services available in firewall)
Appliance should have a capability to support for
4.
more than 500 VLAN.
Architecture Features
The communication between all the components of

Firewall System (firewall module, logging & policy
1.
management server, and the GUI/WebUI Console)
should be encrypted with SSL or PKI.
Firewall Appliances should be deployed for Active –

2. Active or Active-Passive failover architecture for
both Firewall & VPN functions as and when required.
It should support the IPSec VPN for both Site-Site &

3.
Remote Access VPN.
The firewall appliance/management server should

be able to store configuration and Logs locally and
4.
the Solution should also be capable to take backup
of the configuration and logs on periodical intervals.
It should support the system authentication with

5.
TACACS+/ RADIUS.
Firewall Appliance should have a feature of holding

6. multiple OS images to support resilience & easy
rollbacks during the version upgrades.
Network Protocols/Standards Support Requirements
1. It should support at least 200 protocols.
Firewall Modules should support the deployment in
2.
Routed as well as Transparent Mode.
The Firewall must provide state engine support for
3.
all common protocols of the TCP/IP stack.
Page 65 of 119
The Firewall must provide NAT functionality,

4.
including dynamic and static NAT translations.
All internet based applications should be supported
for filtering like Telnet, FTP, SMTP, http, DNS, ICMP,
5.
DHCP, ARP, RPC, SNMP, Lotus Notes, Ms-Exchange
etc .
Local access to the firewall modules should support
6.
authentication protocols – RADIUS/TACACS+.
IPSec VPN should support the Authentication Header
7.
Protocols – MD5 & SHA (SHA1 and SHA2)
IPSec ISAKMP methods should support Diffie-Hellman
Group 1,2,5,14 & 19, MD5 & SHA (SHA1 and SHA2)
Hash, RSA & Manual Key Exchange Authentication,
8.
3DES/AES-256 Encryption of the Key Exchange
Material and algorithms like RSA-1024 / 1536 or
higher
IPSec encryption should be supported with 3DES,
9.
AES-128 & AES-256 standards or higher
IPSec should have the functionality of PFS and NAT-
10.
T
Firewall should support the authentication protocols
11.
RADIUS, LDAP, TACACS, and PKI methods
Firewall should support PKI Authentication with
12.
PCKS#7 & PCKS#10 standards or higher
It should support BGP, OSPF, Multicast Tunnels,
13.
Multicast protocols like DVMRP ,PIM etc.
Firewall Filtering Requirements
It should support the filtering of TCP/IP based
1. applications with standard TCP/UDP ports or
deployed with customs ports
The Firewall must provide state engine support for

2.
all common protocols of the TCP/IP stack
The Firewall must provide filtering capability that
includes parameters like source addresses,
3.
destination addresses, source and destination port
numbers, protocol type
The Firewall should be able to filter traffic even if
4.
the packets are fragmented
It should support the VOIP Applications Security by
5. supporting to filter SIP, H.323, MGCP and Skinny
flows.
It should be able to block Instant Messaging like
6.
Yahoo, MSN, ICQ, Skype (SSL and HTTP tunnelled)
Page 66 of 119
It should enable blocking of Peer-Peer applications,

7.
like Kazaa, Gnutella, Bit Torrent, IRC (over HTTP)
The Firewall should support authentication
protocols like LDAP, RADIUS and have support for
firewall passwords, smart cards, & token-based
8.
products like SecurID, LDAP-stored passwords,
RADIUS or TACACS+ authentication servers, and
X.509 digital certificates.
The Firewall should support database related

9. filtering and should have support for Oracle, MS-
SQL, and Oracle SQL-Net .
The Firewall should provide advanced NAT

10.
capabilities, supporting all applications and services
Should support CLI & GUI based access to the
11.
firewall modules
Local access to firewall modules should support role
12.
based access
QoS Support [Guaranteed bandwidth, Maximum
bandwidth, Priority bandwidth utilization, QOS
13.
weighted priorities, QOS guarantees, QOS limits and
QOS VPN]
Integrated IPS Feature Set
Integrated IPS functionality should be available as a
1. software module that can be activated and de-
activated as and when required.
The IPS should be constantly updated with new

2.
defences against emerging threats.
IPS updates should have an option of Automatic

3. downloads and scheduled updates so that it can be
scheduled for specific days and time.
Should have flexibility to define newly downloaded

4.
protections will be set in Detect or Prevent mode.
IPS Engine should support Vulnerability and Exploit
signatures, Protocol validation, Anomaly detection,
5.
Behavior-based detection, Multi-element
correlation.
IPS Profile should have an option to select or re-
6.
select specific signatures that can be deactivated.
Intrusion Prevention should have option to add
7.
exceptions for network and services.
Page 67 of 119
IPS should have the functionality of Geo Protection

8.
to Block the traffic country wise.
IPS Policy to Block the traffic by country should have

9. an option to configure in incoming direction,
Outgoing direction or both.
IPS events/protection exclusion rules can be created

and view packet data directly from log entries with
10.
RAW Packets and if required can be sent to
Wireshark for the analysis.
Application Intelligence should have controls for
11. Instant Messenger, Peer-to-Peer, Malware Traffic
etc.
Instant Messenger should have options to Block File
12. Transfer, Block Audio, Block Video, Application
Sharing and Remote Assistance .
IPS should have an option to create your own

13.
signatures with an open signature language.
IPS should provide detailed information on each
protection, including: Vulnerability and threat
14. descriptions, Threat severity, Performance impact,
Release date, Industry Reference, Confidence level
etc
Identity Awareness Features
Firewall Should support Identity Access for Granular
1. user, group and machine based visibility and policy
enforcement.
2. Firewall should support the Identity based logging .
Identity Access should be able to distinguish
3. between employee and other like guests and
contractors.
Should have an option of time duration for Guests
4.
Login.
Should provide seamless AD Integration with
5. multiple deployment options like Clientless, Captive
Portal or Identity Agent.
Should support and obtain the user identity in case

6.
user is behind a proxy.
Identity awareness licensing should be passed per
7.
gateway and not restrict on the basis on users.
Should support redundancy High Availability and
8.
Load Sharing .
Page 68 of 119
Identity Awareness should work in conjunction with

9.
Application Control
Web Control [Application Control +URL Filtering] Features
Solution should support Application Detection and
1.
Usage Control.
Should enable securities policies to identify, allow,
2. block or limit application regardless of port,
protocol etc.
Application Control Databases should have
3.
application control list.
Should have more than 60+ predefined Categories

based on Urls, Application types, Security Risk level
4.
etc. However solution should be able to create
custom categories for URL and application.
Should have Categories like Business Applications,

Instant Messaging, File Storage and Sharing, Mobile
5. Software, Remote Administration, SMS Tools, Search
Engine, Webmail etc
Should support User and Group based policies.

Solution should have an option of
6. allow/block/Monitor/Authentication a user before
allowing access to website.
Solution should support Actions like allow, Block
7.
inform etc.
Should be integrated with Identity Awareness for
8. granular control of application by specific users,
group of users and machine they are using.
Should provide Seamless and Agent-less integration

9.
with Active Directory
Active Directory user's identification may be done
either through querying Active Directory, through a
10.
captive portal or through installing a one-time, thin
client-side agent .
Should be Managed Centrally from Single Dashboard
11.
via user friendly interface.
Antimalware Feature Set (Antivirus+ Bot Attacks)
Solution should be able to identify malwares coming
1. from incoming files and malwares downloaded from
Internet
Solution should be able to Discover bot outbreaks,
2.
infected machine, prevent Bot damage.
Page 69 of 119
Solution should have an Multi tier bot discovery i.e.

3.
Detect Command and Control IP/URL and DNS.
Solution should be able to detect Unique
4. communication patterns used by BOTs i.e.
Information about Botnet family.
Solution should be able to block traffic between
5. infected Host and Remote Operator and not to
legitimate destination.
Solution should be able to provide with Forensic

6. tools which give details like Infected Users/Device,
Malware type, Malware action etc.
Anti-virus scanning should support proactive and

7.
stream mode.
Solution should be able to create a protection scope
8.
for the inspection.
Solution should give information related to

9. Performance impact and confidence level of
protections while creating profiles.
Solution should have an option of configuring
10.
Exception.
Solution should be able to Scan by File direction and
11.
IP address.
File type recognition along with following actions
12.
i.e. Scan, Block, Pass.
13. Should be able to scan any file irrespective of it size.
Antivirus protection protocols for HTTP,HTTPS, FTP,
14.
POP3, SMTP.
Anti-spyware for pattern based blocking at the
15.
gateway.
16. Centralized daily, automatic and manual updates.
Granular scanning of more than 50 different file
17.
types.
Solution should have an option of packet capture for
18.
further analysis of the incident.
Administration, Management, & Logging / Reporting Functionality
Firewall Real-Time Monitoring, Management & Log
1. Collection (with storage) should not be distributed
to more than ONE server/appliance.
DC Firewalls should be manageable from the

2.
centralised management framework.
Page 70 of 119
Any changes or commands issued by an

3.
authenticated user should be logged to a database.
Firewall Management system should also provide the

real time health status of all the firewall modules on
4. the dashboard for CPU & memory utilization, state
table, total # of concurrent connections and the
connections/second counter.
Firewall must send mail or SNMP traps to Network

Management Servers (NMS) in response to system
5.
failures or threshold violations of the health
attributes.
The Firewall must provide simplified provisioning for
addition of new firewalls where by a standard
6.
firewall policy could be pushed into the new
firewall.
The Firewall administration station must provide a
7. means for exporting the firewall rules set and
configuration.
8. Support for role based administration of firewall.
The Firewall administration software must provide a
9. means of viewing, filtering and managing the log
data.
The Firewall logs must contain information about
10.
the firewall policy rule that triggered the log.
The Firewall must provide a minimum basic

11. statistics about the health of the firewall and the
amount of traffic traversing the firewall.
Management should provide detailed Event analysis

12. for Firewall, IPS, Application Control, Data filtering
with reporting of all the components.

Page 71 of 119
76. Annexure E – Compliance to RFP Terms & Conditions
(Ref. No. UBI/DIT/2022-23/15)
Bidder's
Sl. No Clause Details Compliance
(Yes/ No)
1 Introduction
2 Adoption of Integrity Pact (IP)
3 Objectives of the RFP
4 Definitions
5 Project Overview
6 Invitation of Tender Bids
7 Eligibility Criteria
8 Broad Scope of Work
9 Detailed Scope
10 Training
11 Firewall solution Capabilities
12 Implementation Instructions and Extended Scope
13 Locations to be Covered
14 Project Validity
15 Right to Alter Quantities and Price freezing
16 Cost of Bidding
17 Language of Bid
18 Instructions for Bid Submission
19 Performance Bank Guarantee
20 Online Prebid Meeting and RFP Clarifications
21 Technical Bid Evaluation
22 Restriction on Procurement due to National Security
23 Award of Contract
24 Price Composition
25 Taxes and Duties
26 Rejection of Bid
27 Modification and Withdrawals of Bid
28 RFP Response
29 Patent Rights
30 Payment Terms
31 Order cancellation
32 Adherence to Cyber Security Systems
33 Annual Technical Support / Annual Maintenance Contract
34 Warranty
35 OEM Authorization
Page 72 of 119
Bidder's
Sl. No Clause Details Compliance
(Yes/ No)
36 Liquidated Damages (LD)
37 Service Level Agreement
38 Authorized Signatory
39 Confidentiality
40 Indemnity& Limitation of Liability
41 Intellectual Property Rights
42 Non-Transferable Offer
43 Responsibility for Completeness
44 Force Majeure
45 Exit Clause
46 Termination of Contract
47 Audit
48 Contract Period
49 Conflict of Interest
50 RFP Ownership
51 Proposal Ownership
52 Tender/RFP Cancellation
53 Publicity
54 Arbitration
55 Dispute Resolution & Jurisdiction
56 Availability of Spares
55 Insurance
56 Submission of Bids
Page 73 of 119
77. Annexure F – Un-priced Commercial Bid
Table A
Unit Total
S.No Description price Quantity price
(a) (b) c = (a*b)
1Appliance based Next

Generation Firewalls with
High Availability /Load
balancing with Firewall, IPS,
Antivirus/Antispam, web
XX
content filtering with 8 XX
centralized management
inclusive of subscriptions and
licenses with three year onsite
comprehensive warranty, 24*7
support with 8 Hrs RMA
TOTAL Cost (c) XXX
Table B
Sl. Description AMC per Quantity f=(d*e) Total

No. year (d) (e) cost of
AMC for
2 Years
g=(f*2)
1 Appliance based Next Generation

Firewalls with High Availability
/Load balancing with Firewall, IPS,
Antivirus/ Antispam, web content
filtering with centralized
management inclusive of XX 8 XXX XXXX
subscriptions and licenses with
three year onsite comprehensive
warranty, 24*7 with replacement of
Hardware/software within 8 Hrs, in
case of any failure.
Total Cost (g) XXXX
Total Cost of Ownership (TCO) (Table A + Table B) XXXXX

TCO in words XXXXXXXXXXXXXXXXXXX
Page 74 of 119
Note:
1. All the costs mentioned above must be quoted in Indian Rupees and exclusive of
taxes.
2. TCO is valid for five years. In case of any discrepancy, TCO quoted in words will
be considered.
3. Payment will be made as per the payment terms mentioned in this RFP.
4. Prices quoted by the bidder are exclusive of all applicable Taxes i.e. GST
(CGST/SGST/IGST). GST will be paid on actual on production of original invoice.
5. Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in
every invoice. Any upward / downward revision in GST will be borne by Bank.
6. The prices quoted should also include charges towards freight, forwarding,
delivery, and installation, transit insurance charges till installation,
transportation, configuration/reconfiguration, integration and commissioning of
equipment.
7. Bank will not pay any additional charges other than those mentioned above
whatsoever the case may be.
8. AMC should be quoted with minimum of 10% of Hardware cost.
9. Cost of on-going system software maintenance / updates / patches / bug fixes
/enhancements shall be borne by Bidder.
10. Breakup of implementation cost and Software/ Licenses shall be provided to the
Bank if required by the Bank.
11. The proposed hardware/solution should meet the technical requirements
mentioned in the RFP document.
Place: Name & Designation & mail ID:
Date: Business Address:
Page 75 of 119
78. Annexure G – Indicative Commercial Bid
Table A
Unit Total
S.No Description price Quantity price
(a) (b) c = (a*b)
1Appliance based Next

Generation Firewalls with
High Availability /Load
balancing with Firewall, IPS,
Antivirus/Antispam, web
content filtering with 8
centralized management
inclusive of subscriptions and
licenses with three year onsite
comprehensive warranty, 24*7
support with 8 Hrs RMA
TOTAL Cost (c)
Table B
Sl. Description AMC per Quantity f=(d*e) Total
No. year (d) (e) cost of
AMC for
2 Years
g=(f*2)
1 Appliance based Next Generation

Firewalls with High Availability
/Load balancing with Firewall, IPS,
Antivirus/ Antispam, web content
filtering with centralized
management inclusive of 8
subscriptions and licenses with
three year onsite comprehensive
warranty, 24*7 with replacement of
Hardware/software within 8 Hrs, in
case of any failure.
Total Cost (g)
Total Cost of Ownership (TCO) (Table A + Table B)
TCO in words …………………………………………
Page 76 of 119
Note:
1. All the costs mentioned above must be quoted in Indian Rupees and exclusive of
taxes.
2. TCO is valid for five years. In case of any discrepancy, TCO quoted in words will
be considered.
3. Payment will be made as per the payment terms mentioned in this RFP.
4. Prices quoted by the bidder are exclusive of all applicable Taxes i.e. GST
(CGST/SGST/IGST). GST will be paid on actual on production of original invoice.
5. Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in
every invoice. Any upward / downward revision in GST will be borne by Bank.
6. The prices quoted should also include charges towards freight, forwarding,
delivery, and installation, transit insurance charges till installation,
transportation, configuration/reconfiguration, integration and commissioning of
equipment.
7. Bank will not pay any additional charges other than those mentioned above
whatsoever the case may be.
8. AMC should be quoted with minimum of 10% of Hardware cost.
9. Cost of on-going system software maintenance / updates / patches / bug fixes
/enhancements shall be borne by Bidder.
10. Breakup of implementation cost and Software/ Licenses shall be provided to the
Bank if required by the Bank.
11. The proposed hardware/solution should meet the technical requirements
mentioned in the RFP document.
Place: Name & Designation & mail ID:
Date: Business Address:
Page 77 of 119
79. Annexure H – Declaration for Compliance
All Terms and Conditions including scope of work except technical specifications
We hereby undertake and agree to abide by all the terms and conditions stipulated by the
Bank in this RFP including all addendum, corrigendum etc. (Any deviation may result in
disqualification of bids).
Signature:
Name
Date
Seal of company:
Technical Specification
We certify that the systems/services offered by us for tender confirms to the specifications
stipulated by you with the following deviations
List of deviations
1) ___________________________________________________________
2) ___________________________________________________________
3) ___________________________________________________________
4) ___________________________________________________________
Signature:
Name
Date
Seal of company:
(If left blank it will be construed that there is no deviation from the specifications given
above)
Page 78 of 119
80. Annexure I - Undertaking by Bidder
Place:
Date:
To:
5th floor, Technology Centre,
1/1A, Adi Shankaracharya Marg, Opp. Powai Lake,
Mumbai‐400072.
Undertaking (To be submitted by all Bidders’ on their letter head)
(Ref. No. UBI/DIT/2022-23/15)
We ________________________ (bidder name), hereby undertake that-
• As on date of submission of tender, we are not blacklisted by the Central Government

/ any of the State Governments / PSUs in India or any Financial Institution in India.
• We also undertake that, we are not involved in any legal case that may affect the
solvency / existence of our firm or in any other way that may affect capability to
provide / continue the services to bank.
Yours faithfully,
(Name, Designation and Seal of the Company)
Date
Page 79 of 119
81. Annexure J – Confidentiality / Non-Disclosure Agreement
(Ref. No. UBI/DIT/2022-23/15)
This CONFIDENTIALITY AGREEMENT (the “Agreement”) entered into on this _ day of

2022, and shall be deemed to have become in full force and effect from (the “Effective
Date”).
BY and between M/s.__________________ a company incorporated under the provisions of

the Companies Act, _________ in force in India, having its registered office at
______________________________________________ (hereinafter referred to as “--------”
or “Vendor” which expression shall, unless it be repugnant or contrary to the context or
meaning thereof, mean and include its, successors and permitted assigns) of the ONE PART
AND
Union Bank of India, a corresponding new bank constituted under section 3 of Banking
Companies (Acquisition & Transfer of Undertakings) Act 1970 having its Head office at Union
Bank Bhavan, Vidhan Bhavan Marg, Nariman Point, Mumbai – 400021 (hereinafter referred to
as “Union Bank” or “Bank” which expression shall, unless it be repugnant to the context or
meaning thereof, mean and include its successors and permitted assigns), of the OTHER
PART:
---------- and the Bank shall hereinafter jointly be referred to as “Parties” and individually
as a “Party”.
In this Agreement, “Affiliate” means any entity which from time to time Controls, is
Controlled by or is under common Control with the relevant party or entity, where “Control”
means having the ability (including, without limitation, by means of a majority of voting
rights or the right to appoint or remove a majority of the board of directors) to control the
management and policies of an entity.
WHEREAS:-
i. Vendor inter-alia is engaged in the business of providing IT related solutions & services
to various business entities in India & abroad.
ii. Union Bank has agreed to disclose, transmit, receive, and/or exchange certain
“confidential information” to cover the business transaction between parties for the
provision of services related to “_______________________________________” (“the
Purpose”) as more particularly described in Purchase Order no , issued by Union Bank
in favor of M/s. ----------------------.
Page 80 of 119
NOW THIS AGREEMENT WITNESS:
1. Interpretation
In this Agreement “Confidential Information” means all information belonging to a Party

that is or has been disclosed to one Party (the “Receiving Party”) by the other Party (the
“Disclosing Party”) in connection with the business transacted/ to be transacted between
the Parties. Confidential information shall also include any copy, abstract, extract,
sample, note or module thereof. The Receiving Party may use the Confidential
Information solely for and in connection with the business transacted/ to be transacted
between the Parties.
Notwithstanding the foregoing, “Confidential Information” shall not include any

information which the Receiving Party can show: (a) is now or subsequently becomes or
is in possession of the Receiving Party, legally and publicly available without breach of
this Agreement by the Receiving Party, (b) was rightfully in the possession of the
Receiving Party without any obligation of confidentiality prior to receiving it from the
Disclosing Party, (c) was rightfully obtained by the Receiving Party from a source other
than the Disclosing Party without any obligation of confidentiality, (d) was developed by
or for the Receiving Party independently and without reference to any Confidential
Information and such independent development can be shown by documentary evidence,
or (e) is disclosed pursuant to an order of a court or governmental agency as so required
by such order, provided that the Receiving Party shall, unless prohibited by law or
regulation, promptly notify the Disclosing Party of such order and afford the Disclosing
Party the opportunity to seek appropriate protective order relating to such disclosure.
2. Confidentiality:
2.1 Except to the extent as agreed herein, the Receiving Party agrees to regard, preserve
and keep as secret and confidential all Confidential Information of the Disclosing Party or its
clients or any member of their group disclosed under this Agreement. In maintaining
confidentiality hereunder the Receiving Party agrees and accepts that it shall not, either on
its own account or jointly with or for any other person, firm, company or any other entity,
without obtaining the written consent of the disclosing party.
I. Disclose, transmit, reproduce or make available any such Confidential Information to

any person firm, company or any other entity other than its directors, partners,
advisers, agents or employees, who need to know the same for the purpose of
evaluating, preparing, considering, negotiating, advising in relation to or in
furtherance of the purpose aforesaid; or
Page 81 of 119
II. Use the Confidential Information for any purpose other than evaluating, preparing,
considering, negotiating, advising in relation to or in furtherance of the purpose for
which it is disclosed; or
III. Disclose, announce or otherwise publicize the existence of its association with the
Disclosing Party or the existence of the project with the Disclosing Party or any other
arrangement (existing or possible) between the disclosing party, its clients or itself in
connection with any project/assignment; or
IV. Use any such Confidential Information for its own benefit or the benefit of others or
do anything prejudicial to the interests of the Disclosing Party or its clients or any
member of their group or their projects.
2.2 The Receiving Party also agrees and accepts that it may endeavor:
I. Use at least the same degree of care in safeguarding such Confidential Information as
it uses for its own Confidential information of like importance and such degree of care
shall be at least that which is reasonably calculated to prevent such inadvertent
disclosure;
II. Keep the Confidential Information and any copies thereof secure and in such a way so
as to prevent unauthorized access by any third party;
III. Limit access to such Confidential Information to those of its (including its Affiliates‟)
directors, partners, advisers, agents or employees who are directly involved in the
consideration/evaluation of the Confidential Information and bind each of its
directors, partners, advisers, agents or employees so involved to protect the
Confidential Information in the manner prescribed in this Agreement; and
IV. Upon discovery of any disclosure or suspected disclosure of Confidential Information,

to take reasonable effort to as per the circumstances, to inform the Disclosing Party
of such disclosure in writing and immediately return to the Disclosing Party all such
Information, in whatsoever form, including any and all copies thereof.
3. Return or destruction:
The Receiving Party may, upon completion of the purpose mentioned aforesaid or at any
time on receipt of a written demand from the disclosing party: i) immediately return all
written Confidential Information and all copies thereof provided to, or produced by, it or
its advisers, as the case may be, which is in such party’s possession or under its custody
and control; ii) to the extent practicable, but without prejudice to the obligations of
confidentiality herein, immediately destroy all analyses, compilations, notes, studies,
memoranda or other documents prepared by it or its advisers to the extent that the same
contain, reflect or derive from Confidential Information relating to the other party; iii)
Page 82 of 119
so far as it is practicable to do so (but, in any event, without prejudice to the obligations

of confidentiality contained in this Agreement), immediately expunge any Confidential
Information relating to the Disclosing Party or its clients or any member of their group or
their projects from any computer, word processor or other device in its possession or
under its custody and control.
4. Permitted disclosure:
The provisions of paragraph 2 shall not restrict any disclosure required by law or by any
court of competent jurisdiction, the rules and regulations of any recognized stock
exchange or any enquiry or investigation by any governmental, official or regulatory body
which is lawfully entitled to require any such disclosure provided that, so far as it is
lawful and practical to do so prior to such disclosure, the Receiving Party shall promptly
notify the other party of such requirement with a view to providing the opportunity for
the Provider to contest such disclosure or otherwise to agree the timing and content of
such disclosure.
5. Ownership of Information:
Except to the extent as agreed herein, the Confidential Information and copies thereof,
in whatsoever form shall at all times remain the property of the Disclosing Party or its
clients and its disclosure shall not confer on the Receiving Party any rights (including any
intellectual property rights) over the Confidential Information whatsoever beyond those
contained in this Agreement.
6. No Representation:
Neither the disclosure, transmission receipt or exchange of Confidential Information nor

anything else in this Agreement will constitute an offer by or on behalf of the Disclosing
Party or be construed as soliciting any business or organization changes or any assurance
of any business commitment or an inducement to incur / undertake any obligations not
specified herein and neither party will be under any obligation to accept any offer or
proposal which may be made by the other or on behalf of such other party.
7. Remedies and Relief:
The parties hereto acknowledge that remedies at law may be inadequate to protect the
Disclosing Party or its clients against any actual breach of this Agreement by the Receiving
Party, and, without prejudice to any other right and remedies otherwise available to the
Disclosing Party or its clients, the Receiving Party agrees that Disclosing Party has a right
to seek injunctive relief in its favor upon proof of actual damage and upon establishment
of the fact that such actual damage has taken place due to reasons directly attributable
upon the Receiving Party. Such injunctive relief shall be in addition to any other remedies
available hereunder, whether at law or equity. Disclosing Party shall be entitled to
Page 83 of 119
recover its cost and fees, including Advocate’s fees, incurred in obtaining any such relief.
Further, in the event of litigation relating to this Agreement, the prevailing party shall
be entitled to recover its cost and expenses including Advocate’s fees.
8. No Assignment
This Agreement shall not be assigned by either party, by operation of law or otherwise,
without the prior written consent of the other party. This Agreement shall inure to the
benefit of and will be binding upon the parties‟ respective successors and permitted
assigns.
9. Severability
In the event that any of the provisions contained in this Agreement is found to be invalid,
illegal or unenforceable in any respect by a Court of competent jurisdiction, the validity,
legality, or enforceability of the remaining provisions contained in this agreement will
not be in any way affected or impaired by such a finding.
10.Delay or Waiver
No delay or failure of either Party in exercising any right hereunder and no partial or
single exercise thereof shall be deemed of itself to constitute a waiver or an expectation
of non-enforcement of such right or any other rights hereunder. No waiver of any
provision of this Agreement shall be valid unless the same is in writing and signed by the
party against whom such waiver is sought to be enforced. A waiver or consent given by
either party on any one occasion is effective only in that instance and will not be
construed as a bar to or waiver of any right on any other occasion.
11.Notices
Notices as required by this Agreement shall be sent to the Parties at the addresses
mentioned first herein above or such other addresses as the Parties may designate from
time to time, and shall be sent by certified or registered mail with acknowledgement due
on receipt.
12.Term
This Agreement shall commence from the Effective Date of this Agreement and shall be
valid for 2 years beyond contract period of 5 years. Confidentiality obligations under this
Agreement shall continue to be binding and applicable without limit in point in time
except and until such information enters the public domain, without breach of the
agreement. Either Party may terminate this Agreement for breach, if the defaulting Party
fails to rectify the breach within the one month notice period issued by the non-
defaulting Party. Upon expiration or termination as contemplated herein the Receiving
Page 84 of 119
Party shall immediately cease any and all disclosures or uses of Confidential Information;
and at the request of Disclosing Party, the Receiving Party shall promptly return or
destroy all written, graphic or other tangible forms of the Confidential Information and
all copies, abstracts, extracts, samples, notes or modules thereof.
13.Governing Law
The provisions of this Agreement shall be governed by the laws of India and shall be
subject to the exclusive jurisdiction of courts in Mumbai.
14.Indemnity
The Receiving Party agree to indemnify and hold harmless the Disclosures against all
costs, liability, losses and claims incurred by the Disclosing Party as a result of a breach
of this Agreement.
15.Modification
Modification to any of the provisions of this Agreement shall be void unless it is writing
and duly executed by Parties.
16.Headings
The headings given herein above are for ease of reference only and shall not attach or
have any effect/ meaning whatsoever contrary to what is stated in the agreement.
17.Counterparts
This Agreement has been signed in duplicate, each of which shall be deemed to be an
original. The exchange of a fully executed Agreement (in counterparts or otherwise) by
fax shall be sufficient to bind the parties to the terms and conditions of this Agreement.
IN WITNESS WHEREOF THE PARTIES HERETO HAVE CAUSED THIS AGREEMENT TO BE

EXECUTED BY THEIR AUTHORIZED REPRESENTATIVES ON THIS ______ DAY OF ____ _____
2022
Signed and delivered by Signed and delivered by
M/s ________________________ Union Bank of India
Signed by: Signed by:

Name ……………….…….………. Name …………….……….……………
Title ……………………….………. Title ……………………….………….

in the presence of in the presence of
………………….…………………..…. ………………….……………………
Page 85 of 119
82. Annexure K – Reference Site Details
The reference sites submitted must be necessarily of those Banks/Companies where the
proposed vendor/ OEM’s product has been awarded the contract prior to Issuance of this
RFP. For those references where the offered solution is accepted but Network Access
Control is not started, the acceptance should be valid as on the last date for submission of
bids at Union Bank of India.
Please provide reference details in the format defined below:
Particulars Response
Name of the Institution
Country of Operation
Address of the Organization
Date of commencement of implementation
Date of Go-live/Commencement of project
Date of completion of Project
Scope of Work for Solution
Number of concurrent users
Name of the contact person for reference
Contact details of contact person
Modules used at Branches/Offices
Project Details
a. Operating System
b. Middleware
c. Security features
d. Maintenance & support
(Enclose necessary documentary proof)

*Provide Information in respect of at least 1 major customer who fulfills the qualification
Criteria. References may be enclosed from the customer from the above reference.
Dated this........ Day of ............... 2022

(Signature)
(In the capacity of)
Duly authorized to sign bid with seal for & on behalf of (Name & Address of the Bidder)
Page 86 of 119
83. Annexure L - Business Rules for Reverse Auction
RFP for Bank’s “Request for Proposal (RFP) for Four Sets of Firewalls at DC, Mumbai & DR
Site, Bengaluru”
Reverse Auction through E-Procurement
The detailed procedure for Reverse Auction to be followed in the “Request for Proposal
(RFP) for Four Sets of Firewalls at DC, Mumbai & DR Site, Bengaluru” Project is given
below:
The response to the present tender will be submitted by way of submitting the Technical
offer & Indicative Commercial offers separately through online. The technical details with
the relevant information /documents/acceptance of all terms and conditions strictly as
described in this tender document will have to be submitted by the Bidders. The Indicative
commercial bids submitted by the Bidders who are short listed in the technical bid evaluation
process will be opened and those Bidders will be invited to participate in the online Reverse
Auction to be conducted by the company selected by the Bank. Bidders who are short listed
from Technical evaluation will be trained by the Reverse Auction Company for this purpose,
and they will have to abide by the E-business rules framed by the Bank in consultation with
Reverse Auction Service provider. The e-business rules are furnished hereunder in this
document.
Further, please note that the Bidder(s) who do not qualify in the technical bid processes will
not be considered for participation in Reverse Auction. For participating in reverse auction
digital signature is a pre-requisite.
BUSINESS RULES FOR REVERSE AUCTION
1. APPLICABILITY
1.1. Reverse Auctions are carried out under the framework of rules that are called Business
Rules.
1.2. All bidders participating in Reverse Auction shall understand/accept and give an
undertaking for compliance with the same to the Bank in the prescribed format
Exhibit-A.
1.3. Any bidder not willing to submit such an undertaking shall be disqualified for further
participation respecting the procurement in question.
2. ELIGIBILITY:
2.1. Bidders need to submit RFP fee & Integrity Pact at the time of bid submission by
authorized signatory on or before last date & time of submission of bid. In case bidder
fails to submit RFP fee & Integrity Pact on or before last date & time of submission of
bid, bid will be liable for rejection.
2.2 Only vendors who have submitted RFP fee & Integrity Pact and prescribed undertaking
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to the Bank and who are technically qualified can participate in Reverse Auction
relevant to the procurement for which RFP is floated.
3. COMPLIANCE/CONFIRMATION FROM BIDDERS:
3.1. The bidders participating in Reverse Auction shall submit the following duly signed by
the same Competent Authority who signs the offer documents in response to the RFP:
3.1.1. Acceptance of Business Rules for Reverse Auction and undertaking as per format
in Exhibit-A.
3.1.2. Agreement between service provider and bidder. (This format will be given by
the service provider prior to announcement of Reverse Auction.)
3.1.3. Letter of authority authorizing the name/s of official/s to take part in Reverse
Auction as per format in Exhibit-B.
3.1.4. Undertaking of Process Compliance Statement for RA as per Exhibit C
4. TRAINING
4.1. The Bank will facilitate training for participation in Reverse Auction either on its own
or through the service provider for the Reverse Auction.
4.2. Where necessary, the Bank/service provider may also conduct a ‘mock reverse
auction’ to familiarize the bidders with Reverse Auction process.
4.3. Any bidder/bidder not participating in training and/or ‘mock reverse auction’ shall do
so at his own risk and it shall not be open for him to make any complaint/grievance
later.
5. TOTAL COST OF OWNERSHIP (TCO)
5.1. TCO refers to the aggregate amount payable by the Bank for transfer of ownership.
5.2. TCO shall encompass but not be limited to the following:
5.2.1 Cost of the equipment/product or services.
5.2.2 License fee (Corporate or user specific as defined in RFP) including OS/Data
Base/Application licenses).
5.2.3 All existing taxes excluding GST/CGST/SGST/IGST, duties and levies.
5.2.4 Installation and commissioning charges, if any.
5.2.5 The prices should include the comprehensive onsite warranty maintenance of
the equipment covering all components, services, and visits to the concerned
offices as specified in the RFP.
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5.2.6 Annual Maintenance Charges for the period as specified in the RFP.
5.2.7 Transportation and Forwarding charges to respective sites.
5.2.8 Training costs for the product/service/equipment if and as defined in RFP.
5.2.9 Service Level Agreement (SLA) costs as defined in RFP for applicable period.
5.2.10 Facility Management/infrastructure support costs as defined in RFP.
5.2.11 Insurance to cover the equipment for and from transit period till installation.
5.3. The TCO shall be arrived at after deducting ‘buy back’ costs involved and if/as defined
in the RFP.
5.4 TCO, however, shall not include variables of octroi and entry tax. These shall be paid
as per actuals and on production of receipts. However, no penalties respecting octroi
or entry tax shall be paid by the Bank and the vendor shall bear such expenses.
6. DATE/TIME FOR TRAINING
6.1. The Venue, Date, Time etc. for training in Reverse Auction shall be advised at the
appropriate time.
6.2. The Bank shall Endeavour to fix such Date/Time at mutual convenience to the
bidder/s, service provider and the Bank.
6.3. No request for postponement/fixing of Training Date/Time shall be entertained which

in the sole view and discretion of the Bank might result in any avoidable delay to
either the Reverse Auction or the whole process of selection of bidder.
7. DATE/TIME OF REVERSE AUCTION
7.1. The Date and Time of commencement of Reverse Auction as also Duration of ‘Reverse
Auction Time’ shall be communicated at least 3 working Days prior to such auction
Date.
7.2. Any force majeure or other condition leading to postponement of auction shall entitle
the Bank to postponement of auction even after communication, but, the Bank shall
be obliged to communicate to all participating bidders the ‘postponement’ prior to
commencement of such ‘Reverse Auction’.
8. CONDUCT OF REVERSE AUCTION
8.1. The Reverse Auction shall be conducted on a specific web portal meant for this
purpose.
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8.2. The Reverse Auction may be conducted by the Bank itself or through a service provider
specifically identified/appointed/empaneled by the Bank.
9. SERVICE PROVIDER’S ROLE & RESPONSIBILITIES
9.1. In all Reverse Auctions conducted by the Bank through a Service Provider, the Bank
shall enter into a separate agreement clearly detailing the role and responsibilities of
the service provider hosting the web portal for the Reverse Auction.
9.2. For creating necessary obligations and rights, the service provider will also enter into
an agreement with each bidder as per a format designed by him for this purpose. The
Bank shall resolve any points/issues concerning such agreement of bidder and service
provider.
9.3. While a Service Level Agreement (SLA) by the bank with the service provider is an
arrangement for smooth and fair conduct of the Reverse Auction, the Bank shall be
directly responsible to bidders for fair and transparent conduct of Reverse Auction.
9.4. The service provider at the end of each Reverse Auction shall provide the bank with
all details of the bids and reports of reverse auction.
9.5. The service provider shall also archive the data pertaining to the Reverse Auction for
a minimum period of 3 years.
9.6. TRAINING AND AUCTION
9.6.1. Service provider / auctioneer are responsible for conduct of adequate training to all
technically qualified bidders representing the reverse auction and bidding process.
9.6.2. Each bidder / bidder shall participate in the training at his / their own cost.
9.6.3. Wherever it is considered necessary and asked by the bidders or as decided by the
auctioneer or by Bank a mock auction may also be conducted for the benefit of all
concerned.
9.6.4. Authorized representatives of the bidders named in the authorization letter given by
the bidder (Exhibit-B) shall be given unique user name, password by the service
provider / auctioneer.
9.6.5. Each bidder shall change the password and edit the information in the registration
page after receipt of initial password.
9.6.6. All the bids made from the login ID given to bidder shall ipso-facto be considered bid
made by the bidder / bidder to whom login ID and password were assigned by the
service provider / auctioneer.
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9.6.7. Any bid once made through registered login ID / password by the bidder / bidder
cannot be cancelled. The bidder, in other words, is bound to sell the “Offering” as
per the RFP at the bid price of TCO.
9.6.8. Every successive bid by the bidder / bidder being decremented bidding shall replace
the earlier bid automatically and the final bid as per the time and log-in ID shall
prevail over the earlier bids.
9.6.9. The Bank shall conduct the reverse auction as per the Standard English reverse
auction, that is, no two bids can have identical price from two different bidders. In
other words, there shall never be a “Tie” in bids.
10. PROXY BID
10.1. A proxy bid is one where bidder can submit the lowest bid amount by him in strict
confidence to the system directly. This obviates the need for him participating in the
bidding process until the proxy bid amount is decremental reached by other bidders.
10.2. When proxy bid amount is reached, the bidder has an option to revise the proxy bid
amount or he can prefer to start participating in bidding process.
10.3. Since it is an English auction with no ties, two bidders submitting identical proxy bid
amount and succeeding in auction simultaneously does not arise.
10.4. During training, the issue of proxy bidding will be clarified in detail by the service
provider.
11. TRANSPARENCY IN BIDS
11.1. All bidders will be able to view during the auction time the current lowest price in
portal. Bidder shall be able to view not only the lowest bid but also the last bid made
by him at any point of time during the auction time.
12. MASKING OF NAMES
12.1. Names of bidders/ bidders shall be anonymously masked in the Reverse Auction
process and bidders will be given suitable dummy names.
12.2. After completion of Reverse Auction, the service provider / auctioneer shall submit a
report to the Bank with all details of bid and the original names of the bidders as also
the L1 bidder with his / their original names.
13. START PRICE
13.1. Bank shall determine the start price either on its own or through asking for information
of price band on TCO from each bidder at appropriate time during or at the conclusion
of technical evaluation. Based on the price band so informed by bidders, Bank would
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determine the start price for reverse auction.
14. DECREMENTAL BID VALUE
14.1. The bidders shall be able to bid only at a specified decrement value and not at any
other fractions. The Bid decrement value shall be Rs. 7500/- or 0.25% of the Start
price of the Reverse Auction, whichever is higher.
14.2. The bid decrement value shall be rounded off to the nearest thousands of rupees.
14.3. For the sake of convenience of bidders, the web portal shall display the next possible
decremented value of bid. It is not, however, obligatory on the part of bidders to
bid at the next immediate lower level only. (That is, bids can be even at 2 or 3 lower
levels than the immediate lower level and should not exceed 2% of start bid price at
a time)
15. COPY OF BUSINESS RULES
15.1. The Bank shall supply copy of the Business rules to any bidders / bidders, wishing to
participate in the reverse auction. Such request shall be made in writing to the Bank
by an authorized representative of the bidder.
15.2. The Bank shall also handover a copy of the Business Rules with a covering letter duly
signed by an authorized signatory of the Bank.
15.3. For any dispute concerning the Business Rules, the hard copy of Business Rules
supplied by the Bank for the reference of reverse auction process will alone be
considered final and bidding.
16. SPLITTING OF ORDERS
16.1. If any RFP specifically authorizes splitting of orders for the sake of reducing
dependency on single source of supply or provision of service, Bank is entitled to split
the order in the order and as provided in RFP.
16.2. While splitting the order, Bank shall specify the maximum quantum for L1, L2 etc. in
RFP.
16.3. In case L2 bidder is not willing to supply at L1 price, Bank shall call L3, L4 etc. in order
to arrive at the split quantum to be awarded.
16.4. The Bank shall also be entitled to award the contract to L2, L3 or L4 etc. bidders in
the event of L1 bidder backing out to honor the commitment, or for that matter not
in a position to supply the offering as per RFP.
17. REVERSE AUCTION PROCESS
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17.1. In order to reduce the time involved in the procurement process, Bank shall be
entitled to complete the entire procurement process through a single Reverse Auction.
For this purpose, Bank shall do all it can to award the contract to L1 bidder or in the
circumstances where awarding of contract may have to be done to the L2, L3 bidder
as provided for in the RFP.
17.2. The Bank shall however, be entitled to cancel the procurement of Reverse Auction, if
in its view procurement or reverse auction process cannot be conducted in a fair
manner and / or in the interest of the Bank.
17.3. The successful bidder shall be obliged to provide a Bill of Material at the last bid price
at the close of auction.
18. EXPENDITURE ON REVERSE AUCTION
18.1. All expenses of reverse auction shall be borne by the Bank.
18.2. Bidders, however, shall attend the training or mock auction at their own cost.
19. CHANGES IN BUSINESS RULES
19.1. Any change in Business Rules as may become emergent and based on the experience
gained shall be made only by a Committee of senior / top executives of the Bank.
19.2. Any / all changes made in Business Rules shall be uploaded in the Website
immediately.
19.3. If any reverse auction process has commenced and a change is made in Business Rules,
it shall be informed immediately to each bidder/ bidder and his concurrence to /
acceptance of the change shall be obtained in writing by the Bank.
20. DON’TS APPLICABLE TO THE BIDDER/BIDDER
20.1. No bidder shall involve himself / itself or any of his / its representatives in any price
manipulation directly or indirectly with other bidders. If any such practice comes to
the notice, Bank shall disqualify the bidder / bidders concerned from the reverse
auction process.
20.2. Bidder shall not disclose details of his bids or any other details concerning Reverse
Auction process of the Bank to any other third party without specific permission in
writing from the Bank.
20.3. Neither Bank nor service provider / auctioneer can be held responsible for
consequential damages such as no power supply, system problem, inability to use the
system, loss of electronic information, power interruptions, UPS failure, etc. (Bank
shall, however, entertain any such issues of interruptions, problems with open mind
and fair degree of transparency in the process before deciding to stop or extend the
Page 93 of 119
auction.)
21. GRIEVANCES REDRESSAL
21.1. Any aggrieved bidder / bidder through Reverse Auction process can make complaint
in writing within 48 hours of the Reverse Auction to the Chief Compliance Officer of
the Bank.
21.2. The Chief Compliance Officer along with the Chief Law Officer of the bank and Chief
of Audit Dept. shall give personal hearing to the aggrieved bidder / bidder and decide
upon the complaint / grievance.
21.3. Decision of the Grievance Redressal Committee shall be binding on the Bank as well
as on all bidders participating in the Reverse Auction.
21.4 Any aggrieved vendor / bidder through Reverse Auction process can make
representation in writing within 48 hours of the Reverse Auction to the IEM
(Independent External Monitor) of the Bank.
22. ERRORS AND OMISSIONS
22.1. On any issue or area of material concern respecting Reverse Auction not specifically
dealt with in these Business Rules, the decision of the bank shall be final and binding
on all concerned.
Place:
Date:
Signature:
Name & Designation:
Business Address:
Page 94 of 119
84. Annexure L (A) - Compliance Statement – Reverse Auction

(To be submitted by all the bidders participating in Reverse Auction)
Exhibit -A
To,
Union Bank of India
Powai, Mumbai
DECLARATION
1 We ______________________ (name of the company) hereby confirm having
submitted our bid for participating in Bank’s RFP dated _________ for procurement
of ____________.
2 We also confirm having read the terms of RFP as well as the Business Rules relating
to the Reverse Auction for this RFP process.
3 We hereby undertake and agree to abide by all the terms and conditions stipulated
by Union Bank of India in the RFP document including all annexure and the Business
Rules for Reverse Auction.
4 We shall participate in the on-line auction conducted by _______________ Ltd.
(Auction Company) and submit our commercial bid. We shall also abide by the
procedures prescribed for online auction by the auction company.
5 We, hereby confirm that we will honor the Bids placed by us during the auction
process, failing which EMD shall be forfeited / we shall be liable to be suspended
from participation in any future tenders of the Bank for 2 years. We also understand
that the bank may debar us from participating in future tenders.
6 We confirm having nominated Mr. ________________, designated as
______________ of our company to participate in the Reverse Auction on behalf of
the company. We undertake that the company shall be bound by the bids made by
him I Reverse Auction.
7 We undertake to submit the confirmation of last bid price by us to the auction
company/Bank within 48 working hours of the completion of event. We also
undertake to submit the Bill of Materials for the TCO (Total Cost of Ownership) in
terms of RFP.
Signature with company seal

Name:
Company / Organization:
Designation within Company / Organization:
Address of Company / Organization:
Date:
Name of Authorized Representative: _______________________
Signature of Authorized Representative: ____________________
Verified above signature
Competent Authority Signature: ___________________________
Date: ________________
Page 95 of 119
85. Annexure L (B) - Letter of Authority for Participation in Reverse Auction
Exhibit –B
To,
Union Bank of India
Powai, Mumbai
1 We ______________________ (name of the company) have submitted our bid for

participating in Bank’s RFP dated _________ for procurement of ____________.
2 We also confirm having read and understood the terms of RFP as well as the Business
Rules relating to the Reverse Auction for this RFP process.
3 As per the terms of RFP and Business rules, we nominate Mr. ______________,
designated as ______________ of our company to participate in the Reverse
Auction.
4 We accordingly authorize Bank and / or the Auction Company to issue user ID and
password to the above named official of the company.
5 Both Bank and the auction company shall contact the above named official for any
and all matters relating to the Reverse Auction.
6 We, hereby confirm that we will honor the Bids placed by Mr. __________ on behalf
of the company in the auction process, failing which EMD shall be forfeited/ we are
liable to be suspended from participation in any future tenders of the Bank for 2
years. We agree and understand that the bank may debar us from participating in
future tenders for any such failure on our part.

Name –
Company/ Organization
Designation within Company / Organization
Address of Company / Organization
Date:

Signature of Authorized Representative: ____________________
Signature of Competent Authority: ______________
Date: _________________
Page 96 of 119
86. Annexure L (C) - Undertaking of Process Compliance Statement for R A

(This letter should be on the letterhead of the bidder duly signed by an authorized signatory)
Exhibit –C
Place:
Date:
To,

Technology Centre,
Mumbai‐400072.
Sir,
Subject: Agreement to the process related Terms and Conditions for the online Reverse
Auction for Request for Proposal (RFP) for Four Sets of Firewalls at DC, Mumbai & DR Site,
Bengaluru.
This letter is to confirm that:
1. The undersigned is authorized representative of the company.
2. We have studied the Commercial Terms and the Business Rules governing the Reverse
Auction as mentioned in the RFP and confirm our agreement to them.
3. We confirm that Union Bank of India and Auction Service Provider shall not be liable
& responsible in any manner whatsoever for my/our failure to access & bid on the e-
auction platform due to loss of internet connectivity, electricity failure, virus attack,
problems with the PC, any other unforeseen circumstances etc before or during the
auction event.
4. We also confirm that we have a valid digital signature certificate issued by a valid
Certifying Authority.
5. We also confirm that we will mail the price confirmation & break up of our quoted
price as per Annexure G within 48 hours of the completion of the reverse auction.
6. We, hereby confirm that we will honour the bids placed by us during the auction
process.
Page 97 of 119

Name –
Company/ Organisation
Designation within Company / Organisation
Address of Company / Organisation
Date:

Signature of Authorized Representative: ___________________
Signature of Competent Authority: ______________
Date: _________________
Page 98 of 119
87. Annexure M – Pre-Contract Integrity Pact
Tender Ref. No. UBI/DIT/2022-23/15
INTEGRITY PACT
Whereas Union Bank of India having its registered office at Union Bank Bhavan, 239, Vidhan
Bhavan Marg, Nariman Point, Mumbai, India - 400 021 acting through its ………………
Department, represented by General Manager / Dy. General Manager hereinafter referred
to as the Buyer and the first party, proposes to procure (Name or category of the
Equipment, services, etc.) hereinafter referred to as Stores and / or Services.
And
M/s_____________________________ represented by_____________ Chief Executive
Officer, (which term, unless expressly indicated by the contract, shall be deemed to
include its successors and its assignee), hereinafter referred to as the bidder/seller and
the second party, is willing to offer/has offered the Stores and / or Services.
2. Whereas the Bidder/Seller is a private company/public company/

/partnership/registered export agency, constituted in accordance with the relevant law
in the matter and the BUYER is a Public Sector Undertaking and registered under
Companies Act 1956. Buyer and Bidder/Seller shall hereinafter be individually referred to
as “Party” or collectively as the “parties”, as the context may require.
3. Preamble
Buyer has called for tenders under laid down organizational procedures intending to enter
into contract /s for supply / purchase / etc. of __________________ and the Bidder
/Seller is one amongst several bidders /Proprietary Vendor /Customer Nominated
Source/Licensor who has indicated a desire to bid/supply in such tendering process. The
Buyer values and takes primary responsibility for values full compliance with all relevant
laws of the land, rules, regulations, economic use of resources and of fairness /
transparency in its relations with its Bidder (s) and / or Seller(s).
In order to achieve these goals, the Buyer will appoint Independent External Monitor(s)
(IEM) in consultation with Central Vigilance Commission, who will monitor the tender
process and the execution of the contract for compliance with the principles mentioned
above.
Page 99 of 119
4. Commitments of the Buyer
4. 1 The Buyer commits itself to take all measures necessary to prevent corruption and
fraudulent practices and to observe the following principles: -
(i) No employee of the Buyer, personally or through family members, will in

connection with the tender, or the execution of a contract demand, take a
promise for or accept, for self or third person, any material or immaterial
benefit which the person is not legally entitled to.
(ii) The Buyer will during the tender process treat all Bidder(s) /Seller(s) with
equity and reason. The Buyer will in particular, before and during the tender
process, provide to all Bidder (s) /Seller(s) the same information and will not
provide to any Bidders(s) /Seller(s) confidential /additional information
through which the Bidder(s) / Seller(s) could obtain an advantage in relation to
the process or the contract execution.
(iii) The Buyer will exclude from the process all known prejudiced persons.
4.2 If the Buyer obtains information on the conduct of any of its employees which is a
criminal offence under the Indian Legislation Prevention of Corruption Act 1988 as
amended from time to time or if there be a substantive suspicion in this regard, the Buyer
will inform to its Chief Vigilance Officer and in addition can initiate disciplinary action.
5 Commitments of the Bidder(s) /Seller(s):
5.1 The Bidder(s)/ Seller(s) commit itself to take necessary measures to prevent
corruption. He commits himself to observe the following principles during his participation
in the tender process and during the contract execution.
(i) The Bidder(s) /Seller(s) will not directly or through any other persons or firm,
offer promise or give to any of the Buyer’s employees involved in the tender
process or the execution of the contract or to any third person any material or
other benefit which he / she is not legally entitled to, in order to obtain in
exchange any advantage during the tendering or qualification process or during
the execution of the contract.
(ii) The Bidder(s) /Seller(s) will not enter with other Bidders / Sellers into any
undisclosed agreement or understanding, whether formal or informal. This
applies in particular to prices, specifications, certifications, subsidiary
contracts, submission or non-submission of bids or any other actions to restrict
competitiveness or to introduce cartelization in the bidding process.
Page 100 of 119

(iii) The bidder(s) /Seller(s) will not commit any offence under the Indian
legislation, Prevention of Corruption Act, 1988 as amended from time to time.
Further, the Bidder(s) /Seller(s) will not use improperly, for purposes of
competition or personal gain, or pass on to others, any information or
document provided by the Buyer as part of the business relationship, regarding
plans, technical proposals and business details, including information
constrained or transmitted electronically.
(iv) The Bidder(s) /Seller(s) shall ensure compliance of the provisions of this
Integrity Pact by its sub-supplier(s) / sub-contractor(s), if any, Further, the
Bidder /Seller shall be held responsible for any violation/breach of the
provisions by its sub-supplier(s) /Sub-contractor(s).
5.2 The Bidder(s) /Seller(s) shall ensure compliance of the provisions of this Integrity Pact
by its sub-supplier(s) / sub-contractor(s), if any, Further, the Bidder /Seller shall be held
responsible for any violation /breach of the provisions by its sub-supplier(s) /sub-
contractor(s).
5.3 The Bidder(s) /Seller(s) will not instigate third persons to commit offences outlined
above or be an accessory to such offences.
5.4 Agents / Agency Commission
The Bidder /Seller confirms and declares to the Buyer that the bidder/Seller is the original
manufacturer/authorized distributor / stockiest of original manufacturer or Govt.
Sponsored /Designated Export Agencies (applicable in case of countries where domestic
laws do not permit direct export by OEMS of the stores and /or Services referred to in this
tender / Offer / contract / Purchase Order and has not engaged any individual or firm,
whether Indian or Foreign whatsoever, to intercede, facilitate or in any way to recommend
to Buyer or any of its functionaries, whether officially or unofficially, to the award of the
tender / contract / Purchase order to the Seller/Bidder; nor has any amount been paid,
promised or intended to be paid to any such individual or firm in respect of any such
intercession, facilitation or recommendation. The Seller / Bidder agrees that if it is
established at any time to the satisfaction of the Buyer that the present declaration is in
anyway incorrect or if at a later stage it is discovered by the Buyer that the Seller incorrect
or if at a later stage it is discovered by the Buyer that the Seller/Bidder has engaged any
such individual /firm, and paid or intended to pay any amount, gift, reward, fees,
commission or consideration to such person, party, firm or institution, whether before or
after the signing of this contract /Purchase order, the Seller /Bidder will be liable to
refund that amount to the Buyer. The Seller will also be debarred from participating in
any RFP / Tender for new projects / program with Buyer for a minimum period of five
Page 101 of 119

years. The Buyer will also have a right to consider cancellation of the Contract / Purchase
order either wholly or in part, without any entitlement of compensation to the Seller
/Bidder who shall in such event be liable to refund agents / agency commission payments
to the buyer made by the Seller /Bidder along with interest at the rate of 2% per annum
above LIBOR (London Inter Bank Offer Rate) (for foreign vendors) and Base Rate of SBI
(State Bank of India) plus 2% (for Indian vendors). The Buyer will also have the right to
recover any such amount from any contracts / Purchase order concluded earlier or later
with Buyer.
6. Previous Transgression
6.1 The Bidder /Seller declares that no previous transgressions have occurred in the last
three years from the date of signing of this Integrity Pact with any other company in any
country conforming to the anti-corruption approach or with any other Public Sector
Enterprise in India that could justify Bidder’s /Seller’s exclusion from the tender process.
6.2 If the Bidder /Seller makes incorrect statement on this subject, Bidder /Seller can be
disqualified from the tender process or the contract, if already awarded, can be
terminated for such reason without any liability whatsoever on the Buyer.
7. Company Code of Conduct
Bidders /Sellers are also advised to have a company code of conduct (clearly rejecting the
use of bribes and other unethical behavior) and a compliance program for the
implementation of the code of conduct throughout the company.
8. Sanctions for Violation
8.1 If the Bidder(s) /Seller(s), before award or during execution has committed a
transgression through a violation of Clause 5, above or in any other form such as to put his
reliability or credibility in question, the Buyer is entitled to disqualify the Bidder(s) /Seller
(s) from the tender process or act as per the procedure mentioned herein below:
(i) To disqualify the Bidder /Seller with the tender process and exclusion from
future contracts.
(ii) To debar the Bidder /Seller from entering into any bid from Buyer for a period
of two years.
(iii) To immediately cancel the contract, if already signed /awarded without any
liability on the Buyer to compensate the Bidder /Seller for damages, if any.
Page 102 of 119

Subject to Clause 5, any lawful payment due to the Bidder/Seller for supplies
effected till date of termination would be made in normal course.
(iv) To encash Advance Bank Guarantees / Performance Bonds / Warranty Bonds,
etc. which may have been furnished by the Bidder /Seller to the extent of the
undelivered Stores and / or Services.
8.2 If the Buyer obtains Knowledge of conduct of Bidder /Seller or of an employee or

representative or an associate of Bidder /Seller which constitutes corruption, or if the
Buyer has substantive suspicion in this regard, the Buyer will inform to its Chief Vigilance
Officer.
9. Compensation for Damages
9.1 If the Buyer has disqualified the Bidder(s) /Seller(s) from the tender process prior to
the award according to Clause 8, the Buyer is entitled to demand and recover the damages
equivalent to Earnest Money Deposit in case of open tendering.
9.2 If the Buyer has terminated the contract according to Clause 8, or if the Buyer is
entitled to terminate the contract according to Clause 8, the Buyer shall be entitled to
encash the advance bank guarantee and performance bond / warranty bond, if furnished
by the Bidder / Seller, in order to recover the payments, already made by the Buyer for
undelivered Stores and / or Services.
10. Price Fall Clause
The Bidder undertakes that it has not supplied /is not supplying same or similar
product/systems or subsystems at a price lower than that offered in the present Bid in
respect of any other Ministry /Department of the Government of India or PSUs during the
currency of the contract and if it is found at any stage that same or similar product
/Systems or Subsystems was supplied by the Bidder to any other Ministry /Department of
the Government of India or a PSU or any Public Sector Bank at a lower price during the
currency of the contract, then that very price will be applicable to the present case and
the difference in the cost would be refunded by the Bidder to the Buyer, if the contract
has already been concluded”.
11. Independent External Monitor(s)

11.1 The Buyer has appointed independent External Monitors for this Integrity Pact in
consultation with the Central Vigilance Commission (Names and Addresses of the Monitors
are given in RFP).
11.2 As soon as the integrity Pact is signed, the Buyer shall provide a copy thereof, along
with a brief background of the case to the independent External Monitors.
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11.3 The Bidder(s) / Seller(s) if they deem it necessary, may furnish any information as
relevant to their bid to the Independent External Monitors.
11.4 If any complaint with regard to violation of the IP is received by the buyer in a
procurement case, the buyer shall refer the complaint to the Independent External
Monitors for their comments / enquiry.
11.5 If the Independent External Monitors need to peruse the records of the buyer in
connection with the complaint sent to them by the buyer, the buyer shall make
arrangement for such perusal of records by the independent External Monitors.
11.6 The report of enquiry, if any, made by the Independent External Monitors shall be
submitted to MD & CEO, Union Bank of India, Union Bank Bhavan, VidhanBhavanMarg,
Nariman Point, Mumbai -21 within 2 weeks, for a final and appropriate decision in the
matter keeping in view the provision of this Integrity Pact.
12. Law and Place of Jurisdiction
This Integrity Pact is subject to Indian Laws, and exclusive Jurisdiction of Courts at
Mumbai, India.
13. Other Legal Actions
The actions stipulated in this Integrity Pact are without prejudice to any other legal action
that may follow in accordance with the provision of the extant law in force relating to any
civil or criminal proceedings.
14. Integrity Pact Duration.
14.1 This Integrity Pact begins when both parties have legally signed it. It expires
for the successful Bidder / Seller 10 months after the last payment under the contract,
and for all other Bidders / Sellers within 6 months form date of placement of order /
finalization of contract.
14.2 If any claim is made/ lodged during this time, the same shall be binding and
continue to be valid despite the lapse of this Integrity Pact as specified above, unless
it is discharged / determined by MD & CEO, Union Bank of India.
14.3 Should one or several provisions of this Integrity Pact turn out to be invalid, the
reminder of this Integrity Pact remains valid. In this case, the parties will strive to
come to an agreement to their original intentions.
Page 104 of 119

15 Other Provisions
15.1 Changes and supplements need to be made in writing. Side agreements have not
been made.
15.2 The Bidders (s)/ Sellers (s) signing this IP shall not initiate any Legal action or
approach any court of law during the examination of any allegations/complaint by IEM
and until the IEM delivers its report.
15.3 In view of nature of this Integrity Pact, this Integrity Pact shall not be terminated
by any party and will subsist throughout its stated period.
15.4 Nothing contained in this Integrity Pact shall be deemed to assure the bidder / Seller
of any success or otherwise in the tendering process.
16. This Integrity Pact is signed with Union Bank of India exclusively and hence shall not
be treated as precedence for signing of IP with MoD or any other Organization.
17. The Parties here by sign this Integrity Pact at________________on ________________
(Seller/Bidder) and ___________on __________ (Buyer)
BUYER BIDDER * /SELLER*

Signature: Signature:
General Manager/Dy G M, Authorized Signatory (*)
…………………………..Division
Date: Date:
Stamp: Stamp:
Witness Witness
1. ______________________ 1. ____________________
2.______________________ 2. ______________________
______________________ ______________________
(*) – Authorized signatory of the company who has also signed and submitted
the main bid.
Page 105 of 119

88. Annexure N – Know Your Employee (KYE) Clause
(Bidder has to submit Undertaking on company letter head as per format given below).
1. We ______________________ (name of the company) hereby confirm that all the

Resource (both on-site and off-site) deployed/to be deployed on Bank’s project for
______________________________________________________________________
(Name of the RFP) have undergone KYE (Know Your Employee) process and requisite
checks have been performed prior to employment of said employees as per our policy.
2. We undertake and agree to save defend and keep harmless and indemnified the Bank
against all loss, cost, damages, claim penalties expenses, legal liability because of non
compliance of KYE and of misconduct of the employee deployed by us to the Bank.
3. We further agree to submit the required supporting documents (Process of

screening, Background verification report, police verification report, credit history,
character certificate, ID card copy, Educational document, etc.) to Bank before
deploying officials in Bank premises for ________________ (Name of the RFP).”
Signature of Competent Authority with company seal ________________________________

Name of Competent Authority __________________________________
Company / Organization __________________________________
Designation within Company / Organization______________________________
Date ________________
Name of Authorized Representative __________________________________

Designation of Authorized Representative________________________________
Signature of Authorized Representative __________________________________
Signature of Competent Authority__________________________________
Date ________________
Page 106 of 119

89. Annexure O – Restriction on Procurement due to National Security
(This Certificate should be submitted on the letterhead of the bidder as well as the OEM /
Manufacturer duly signed by an authorized signatory)
Date:
To,
Mumbai‐400072.
Dear Sir,
Ref.: RFP No.: UBI/DIT/2022-23/15 Dated: _________
1. I have read the clause regarding restrictions on procurement from a bidder/OEM of a

country which shares a land border with India; / certify that this bidder is not from
such a country or, if from such a country, have been registered with the Competent
Authority. I hereby certify that this bidder/OEM fulfills all requirements in this regard
and is eligible to be considered. (Where applicable, evidence of valid registration by
the Competent Authority shall be attached.)
2. I have read the clause regarding restrictions on procurement from a bidder/OEM of a
country which shares a land border with India and on subcontracting to contractors
from such countries; I certify that this bidder/OEM is not from such a country or, if
from such a country, have been registered with the Competent Authority and will not
subcontract any work to a contractor from such countries unless such contractor is
registered with c
3. Competent authority. I hereby certify that this bidder/OEM fulfills all requirement in
this regard and is eligible to be considered. (Where applicable, evidence of valid
registration by competent authority shall be attached)
Yours faithfully,
Authorized Signatory
Name:
Designation:
Vendor’s Corporate Name
Address
Email and Phone #
Page 107 of 119

90. Annexure P - Undertaking of Information Security

(This letter should be on the letterhead of the bidder as well as the OEM/ Manufacturer duly
signed by an authorized signatory on Information security as per regulatory requirement)
Place:
Date:
To,
Mumbai‐400072.
Sir,
Subject: Request for Proposal (RFP) for Four Sets of Firewalls at DC, Mumbai & DR Site,
Bengaluru.
We hereby undertake that the proposed solution / software to be supplied will be free of
malware, free of any obvious bugs and free of any covert channels in the code (of the version
of the application being delivered as well as any subsequent versions/modifications done)
Yours faithfully,
Name:
Designation:
Vendor’s Corporate Name
Address
Email and Phone #
Page 108 of 119

91. Annexure Q - Undertaking of Authenticity for Computer Hardware

Ref. No. UBI/DIT/2022-23/15
To Date:
1/1A, Adi Shankaracharya Marg, JVLR,
Opp. Powai Lake Powai, Andheri East,
Mumbai 400072.
Sub: Supply of Computer Hardware
Dear Sirs,
With reference to the Computer Hardware being supplied / quoted to you vide our invoice no. /
quotation no. / order no. cited above-------
We hereby undertake that all the components/parts/assembly/software used in the Computer

Hardware under the above like hard disk, Monitor, Memory etc. shall be original new components /
parts / assembly / software only, from respective OEMs of the products and that no refurbished /
duplicate / second hand components / Parts / Assembly / Software are being used or shall be used.
We also undertake that in respect of licensed operating system if asked for by you in the purchase
order, the same shall be supplied along with the authorized license certificate (e.g. Product Keys on
Certification of Authenticity in case of Microsoft Windows Operating System) and also that it shall be
sourced from the authorized source (e.g. Authorized Microsoft Channel in case of Microsoft Operating
System).
Should you require, we hereby undertake to produce the certificate from our OEM supplier in support
of above undertaking at the time of delivery / installation. It will be our responsibility to produce
such letters from our OEM Supplier’s at the time of delivery or within a reasonable time.
In case of default and we are unable to comply with above at the time of delivery or during installation
for IT Hardware / Software already billed, we agree to take back the Computer Hardware without
demur, if already supplied and return the money if any paid to us by you in this regard.
(system OEM name) also take full responsibility of both Parts & Service SLA as per the content even
if there is any defect by our authorized Service Centre / Reseller / SI etc.
Name:
Designation:
Page 109 of 119

92. Annexure R - Certificate of Local Content
(Certificate from the statutory auditor or cost auditor of the company (in case of
companies) or from a practicing cost accountant or practicing chartered accountant (in
respect of suppliers other than companies) giving the percentage of local content, on
their letter head with Registration Number with seal.)
Date:
To,
Mumbai‐400072.
Dear Sir,
Ref.: RFP No.: UBI/DIT/2022-23/15 Dated: _________
1. This is to certify that proposed ______________ <product details> is having the local
content of ___________ % as defined in the above-mentioned RFP.
2. This certificate is submitted in reference to the Public Procurement (Preference to

Make in India), Order 2017 – Revision vide Order No. P-45021/2/2017-PP (BE-II) dated
June 04, 2020.
Signature of Statutory Auditor/

Cost Auditor
Registration Number:
Seal
Counter-signed:
Bidder OEM
Page 110 of 119

93. Annexure S – Certificate of Waiver for MSE Firms
(in Letter head of Chartered Accountant)
Ref. No. UBI/DIT/2022-23/15 Date:
TO WHOMSOEVER IT MAY CONCERN
This is to certify that M/s. _________________________________, having registered office

at __________________________________has made an investment of Rs.__________/- in
_________________, as per Audited Balance Sheet as on 31.03.2021. Further we certify that
the Company is classified under Micro and Small Enterprise (MSE) as per MSME Act 2006 and
subsequent government notifications.
We have checked the books of the accounts of the company and certify that the above
information is true and correct.
Chartered Accountant Firm Name
Signature
Firm
Name Seal
Reg.No
VID No.
Page 111 of 119

94. Annexure T – Bid Security Declaration
To
Union Bank of India
1/1A, Technology Centre,
Adi Shankaracharya Marg,
Mumbai-400072
Dear Sir,
Subject: Request for Proposal (RFP) for Four Sets of Firewalls at DC, Mumbai & DR
Site, Bengaluru
We ________________________ (bidder name), hereby undertake that we are liable to

be suspended from participation in any future tenders of the Bank for 2 years from the
date of submission of Bid in case of any of the following:
1. If the bid submitted by us is withdrawn/modified during the period of bid
validity.
2. If any statement or any form enclosed by us as part of this Bid turns out to be
false / incorrect at any time during the period of prior to signing of Contract.
3. In case of we are becoming successful bidder and if:
a) we fail to execute Contract within the stipulated time.
b) we fail to furnish Performance Bank Guarantee within the timelines
stipulated in this RFP document.
Yours faithfully,
Date: For _________________________
Signature ____________________
Name _______________________
(Name & Designation, seal of the firm)
Page 112 of 119

95. Annexure U - Bank Guarantee for EMD
Date:
To
1/1A, Adi Shankaracharya Marg, JVLR,
Opp. Powai Lake (Andheri East),
Powai (Andheri East), Mumbai 400072.
Dear Sir,
M/s __________________ having their registered office at _____________ (hereinafter called

the ‘Bidder’) wish to respond to the Request for Proposal (RFP) for Four Sets of Firewalls
at DC, Mumbai & DR Site, Bengaluru, self and other associated Bidders and submit the
proposal for the same as listed in the RFP document.
Whereas the ‘Bidder’ has submitted the proposal in response to RFP, we, the ____________
Bank having our head office ________________ hereby irrevocably guarantee an amount of
Rs.18,00,000.00 (Rupees Eighteen Lac Only) as bid security as required to be submitted by
the ‘Bidder’ as a condition for participation in the said process of RFP.
The Bid security for which this guarantee is given is liable to be enforced/ invoked:
1. Withdraws its bid during bid validity period

2. Refuses to honor commercial bid. Bank reserves the right to place order onto Bidder
based on prices quoted by them.
3. Refuses to accept purchase order or having accepted the purchase order, fails to carry
out his obligations mentioned therein
We undertake to pay immediately on demand, to Union Bank of India, the said amount of
Rs.18,00,000.00 (Rupees Eighteen Lac Only) without any reservation, protest, demur, or
recourse. The said guarantee is liable to be invoked/ enforced on the happening of the
contingencies as mentioned above and also in the RFP document and we shall pay the amount
on any Demand made by Union Bank of India which shall be conclusive and binding on us
irrespective of any dispute or difference raised by the Bidder.
Notwithstanding anything contained herein:
1) Our liability under this Bank guarantee shall not exceed Rs.18,00,000.00 (Rupees
Eighteen Lac Only).
Page 113 of 119

2) This Bank guarantee will be valid up to __________________; with a claim period of

45 days thereafter and
3) We are liable to pay the guarantee amount or any part thereof under this Bank
guarantee only upon service of a written claim or demand by you on or before
________________.
In witness whereof the Bank, through the authorized officer has sets its hand and stamp on
this _______________ day of __________________ at _________________.
Signature ……………………………………
Name …………………………………………
(In Block letters)
Designation …………………………………
(Staff Code No.) …………………………….
Official address:
(Bank’s Common Seal)
Attorney as per power of Attorney No.
Date:
WITNESS:
1……………………………………………… (Signature with Name, Designation & Address)
Page 114 of 119

96. Annexure V – Bid Query Format
Bidders have to provide their queries on eligibility criteria, scope of work, terms &
conditions etc. in excel format as mentioned below. Bidders are requested to categorize
their queries under appropriate headings. Bidders are requested to provide a reference of
the page number, state the clarification point and the queries/suggestion/deviation that
they propose as shown below (all the queries will be entertained in this Microsoft Excel
format by e-mail):
Queries will not be accepted in any other format other than Microsoft Excel.
Sl. No. Clause Page no. Clause Query Bank

no. Response
Place:
Date:
Signature:
Name & Designation:
Business Address:
Page 115 of 119

97. Annexure X – Format for Performance Bank Guarantee

(Covering Delivery obligations)
NOTE:
1. This guarantee should be furnished by a Nationalized Bank / Scheduled Bank, other

than Union Bank of India, as per the following format.
2. This bank guarantee should be furnished on stamp paper value as per Stamp Act. (not
less than Rs.500/-).
3. The stamp paper should be purchased either in the Name of the Bank executing the
Guarantee or in the name of Union Bank of India.
4. This Bank Guarantee should be furnished within 30 days from the date of purchase
order or the delivery period prescribed in the purchase order whichever is earlier.
5. This Bank Guarantee should be directly sent to the Purchaser by the Issuing Bank under
Registered Post with Acknowledge Due.
To
5th floor, Technology Centre, Union Bank of India,
Adi Shankaracharya Marg, Opp. Powai Lake,
Mumbai‐400072.
Dear Sir,
In consideration of Union Bank of India, 5th floor, Technology Centre, Adi Shankaracharya
Marg, Opp. Powai Lake, Powai, Andheri (East), Mumbai‐400072, placing an order for Request
for Proposal (RFP) for Four Sets of Firewalls at DC, Mumbai & DR Site, Bengaluru on
__________________ having registered office at _____________________ (hereinafter called
the vendor) as per the purchase contract entered into by the vendor vide purchase contract
no ____________ dated __________ (hereinafter called the said contract), we
________________( Name of the Guarantor Bank), a 'schedule bank', issuing this guarantee
through its branch at __________ presently located at
__________________________________________________________ (hereinafter called the
bank), do hereby irrevocably and unconditionally guarantee the due performance of the
vendor as to the ) for Request for Proposal (RFP) for Four Sets of Firewalls at DC, Mumbai
& DR Site, Bengaluru as per the said contract entered into by the vendor with you.
If the said vendor fails to implement or maintain the system or any part thereof as per the
contract and on or before the schedule dates mentioned therein, we _____________ (Name
of the Guarantor Bank), do hereby unconditionally and irrevocably agree to pay the amounts
due and payable under this guarantee without any demur and merely on demand in writing
from you during the currency stating that the amount claimed is due by way of failure on the
Page 116 of 119

part of the vendor or loss or damage caused to or suffered / or would be caused to or suffered
by you by reason of any breach by the said vendor of any of the terms and conditions of the
said contract, in part or in full. Any such demand made on us shall be conclusive as regards
the amount due and payable under this guarantee.
We ______________( Name of the Guarantor Bank), further agree that this guarantee shall
continue to be valid will you unless you certify that the vendor has fully performed all the
terms and conditions of the said contract and accordingly discharge this guarantee, or until
______________ , whichever is earlier. Unless a claim or demand is made on us in writing
under this guarantee on or before ______________, we shall be discharged from all our
obligations under this guarantee. If you extend the schedule dates of performance under the
said contract, as per the terms of the said contract, the vendor shall get the validity period
of this guarantee extended suitably and we agree to extend the guarantee accordingly at
the request of the vendor and at our discretion, provided such request is served on the bank
on or before ______________.
Failure on part of the vendor in this respect shall be treated as a breach committed by the
vendor and accordingly the amount under this guarantee shall at once become payable on
the date of receipt of demand made by you for payment during the validity of this guarantee
or extension of the validity period.
You will have fullest liberty without affecting this guarantee to postpone for any time or
from time to time any of your rights or powers against the vendor and either to enforce or
forebear to enforce any or all of the terms and conditions of the said contract. We shall not
be released from our liability under this guarantee by the exercise of your liberty with
reference to matters aforesaid or by reason of any time being given to the vendor or any
other forbearance act or omission on your part or any indulgence by you to the vendor or by
any variation or modification of the said contract or any other act, matter or thing
whatsoever which under the law relating to sureties would but for the provisions hereof have
the effect of so releasing us from our liability hereunder.
In order to give full effect to the guarantee herein contained you shall be entitled to act as
if we are your principal debtors in respect of all your claims against the vendor hereby
guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and
other rights if any which are in any way inconsistent with the above or any other provision
of this guarantee.
The words the vendor, the beneficiary of this guarantees i.e. Yourself, and ourselves i.e.
__________________( Name of the Guarantor Bank), unless repugnant to the context or
otherwise shall include their assigns, successors, agents, legal representatives. This
guarantee shall not be effected by any change in the constitution of any of these parties and
will ensure for and be available to and enforceable by any absorbing or amalgamating or
Page 117 of 119

reconstituted company or concern, in the event of your undergoing any such absorption,
amalgamation or reconstitution.
This guarantee shall not be revocable during its currency except with your prior consent in
writing. This guarantee is non-assignable and non-transferrable.
Notwithstanding anything contained herein above:
I) Our liability under this bank guarantee shall not exceed 3% of the TCO.
II) This bank guarantee shall be valid up to _____________.
III) We are liable to pay the guaranteed amount or any part thereof under this bank
guarantee only if you serve upon us a written claim or demand (and which should be
received by us), on or before ____________ 12:00 hours (Indian standard time) where
after it ceases to be in effect in all respects whether or not the original bank
guarantee is returned to us.
This guarantee deed must be returned to us upon expiration of the period of guarantee.
Signature ……………………………………
Name …………………………………………
(In Block letters)
Designation …………………………………
(Staff Code No.)…………………………
Official address:
(Bank’s Common Seal)
Attorney as per power of Attorney No.
Date:
WITNESS:
Page 118 of 119

98. Annexure Y - Letter for Refund of EMD

(To be submitted by the unsuccessful bidders)
Date:
Technology Centre,
Mumbai‐400072.
We ____________ (Company Name) had participated in the Request for Proposal (RFP) for
Four Sets of Firewalls at DC, Mumbai & DR Site, Bengaluru and we are an unsuccessful
bidder.
Kindly refund the EMD submitted for participation. Details of EMD submitted are as follows
Drawn on
Sr. No. Bidder Name BG/DD Number Amount (Rs)
(Bank Name
Bank details to which the money needs to be credited via NEFT are as follows
1. Name of the Bank with Branch

2. Account Type
3. Account Title
4. Account Number
5. IFSC Code
Sign
Name of the signatory
Designation
Company Seal.
Page 119 of 119

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Request for Proposal (RFP) for Four Sets of

Firewalls at DC, Mumbai & DR Site, Bengaluru

Union Bank of India,

Department of Information Technology

1/1A, Technology Center, Adi Shankaracharya Marg,

Opp. Powai Lake, Powai, Andheri East, Mumbai – 400072

The RFP document is not a recommendation, offer or invitation to enter into a

GENERAL INSTRUCTIONS TO BIDDERS

Schedule of Events & Bid Details Ref. No. UBI/DIT/2022-23/15

Start Date& Time of issue of

Sl. No. Items Page No.

49. Liquidated Damages (LD) ................................................................................................... 46

87. Annexure M – Pre-Contract Integrity Pact ....................................................................... 99

Union Bank of India

2. Adoption of Integrity Pact (IP)

Venders/bidders/sellers, only those who commit themselves to Integrity Pact (IP)

a. Dr. Meeran Chadha Borwankar, IPS (Retd.),

b. Smt. Bharathi Sivaswami Sihag, IAS (Retd.),

3. Objectives of the RFP

integrations and Maintenance of 8 Next generation Firewall appliances at DC

4.5. ‘Proposal’ means that Technical/Financial proposal including any documents

4.6. ‘Solution’ means Supply, configuration, implementation, integrations and

5.1. Bank has a on-premise Cyber-Security Operation Centre (C-SOC) to monitor,

6. Invitation of Tender Bids

The Bank, now, proposes to purchase 8 numbers of appliance based Next

d. Proposed firewall OEM/make should be other than make/OEM of Perimeter

e. Performance tuning- Performance tuning so that the solution operates as

10.1. Training to the identified bank personnel/C-SOC team on the product

10.3. Bidder shall provide comprehensive training manual, presentations, videos,

11. Firewall solution Capabilities

Table 1(a) Current Requirements of Bank

Sr. Description Qty

• The proposed appliances should be as per the minimum configurations given in

TECHNICAL FEATURES OF THE FIREWALLS

1. Firewall threat prevention throughput must be minimum of 17 Gbps or higher

5. It should support the VOIP Applications Security by supporting to filter SIP,

Identity Awareness Features

12. Implementation Instructions and Extended Scope

13. Project Implementation Plan

architecture and design documents, SOPs, SLA / KPI measurement methodology

Phase Activities Deliverables

Phase Activities Deliverables

14. Locations to be Covered

The validity of this project including procurement of licenses, implementation and

17. Cost of Bidding

19.1 Cost of RFP

19.1.2 RFP document can be downloaded from the Bank's website

19.2. Bid Security/EMD (Refundable)

at Mumbai or Bank Guarantee issued from Scheduled Commercial Bank other

19.2.2 In case of bidders registered with NSIC/Udyog Aadhaar as MSME or a Start-

19.2.3 Other terms & conditions relating to Bid security is as under:

19.2.3.1 No interest will be payable on the Bid Security amount.

19.2.3.2 Unsuccessful Bidders’ Bid security will be returned after

19.2.4 Bid Security will be forfeited in the following cases:

20. Performance Bank Guarantee

The successful bidder shall provide a Performance Bank Guarantee within 30

21 Period of Validity of Bids

25. Technical Bid

25.2. The Technical Bid - Part I must be submitted online.