www.iso9001help.co.

uk

Context & Interested Parties

Interested Parties are those stakeholders who receive your products or services, who may be impacted by them, or those parties who may otherwise have a
significant interest in your organization. Use this template to document any external and internal issues relevant to your organization's operational purpose
and strategic direction that may affect its ability to achieve the intended result of the QEHS management system.

Also, use this table to map out and understand the expectations of relevant interested parties and how you plan to deal with their requirements through the
QEHS management system. The interested party groups, although not exhaustive, are representative of many industries.

This information should be retained as a strategy or tactical planning document to underpin your organization’s policies and to provide a road map to achieve
future goals.
4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4
Ref. Priority Relevance Power Interested Party
External Issues Internal Issues Interested Party Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R) Requirements
Requirements documented by
Monthly Business Ops Meeting Order/Quote Fulfilment
Impact on future business the contract
1 Customer perception Current customer 4 4 16 Manage closely Customer process None Customer feedback and
Achieving revenue targets Kept satisfied
Increase repeat orders satisfaction
Kept informed

Supplier performance
Impact on priority and quality
evaluation report and auditing
of build Defined procurement
3 Too few qualified suppliers Suppliers 3 4 12 frequency and quantity Yes None Procurement & Supply
Review cost of build based on
Supply goods and services on On-time payment
required/requested material
time
specs

Good benefits package/fair Pay

Safe and healthy environment Monthly Business Ops Meeting
Outside competition for Keep informed Auditing
2 Job performance Employees 3 3 9 Yes None Human Resources
recruitment Working time arrangements Appraisals
Substitution of hazardous Employee feedback
substances

Provide information on storage

Information on hazardous
locations of hazardous
materials on site, and
materials, data regarding
Potential health and safety information on internal
Fire services and local composition of fuels, oils and
incident within our premises emergency response
Potential incident or threat emergency response agencies other hazardous materials Facilities, Operations,
4 3 2 6 capabilities relating to the Yes None
external to our premises Emergency Response
Potential environmental environment and OHS
Workers and contractors Hazard and aspect assessment
incident within our premises
Access requirements and
Worker and contractor training
emergency procedures
and competence

ECHA – European Chemical

Compliance with regulations,
Agency
accurate and timely reporting, Licence/permit compliance and
EPA – Environment Protection Manage as a compliance issue, Compliance Obligations &
5 Specific legislation/regulations Level of compliance 2 2 4 technical data and expertise, reporting, compliance with None
Agency see procedure Legal Requirements
analysis of business impacts emission limits
HSE – Health & Safety
and input into consultations
Executive

6 2 1 2

7 1 1 1
www.iso9001help.co.uk

4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4

Ref. Priority Relevance Power Interested Party
External Issues Internal Issues Interested Party Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R) Requirements

8 0

9 0

10 0

11 0

12 0

13 0

14 0

15 0

16 0

17 0

18 0

19 0

20 0

21 0

22 0

23 0

24 0
www.iso9001help.co.uk

4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4

Ref. Priority Relevance Power Interested Party
External Issues Internal Issues Interested Party Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R) Requirements

25 0

26 0

27 0

28 0

29 0

30 0

31 0

32 0

33 0

34 0

35 0

36 0

37 0

38 0

39 0

40 0

41 0
www.iso9001help.co.uk

4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4

Ref. Priority Relevance Power Interested Party
External Issues Internal Issues Interested Party Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R) Requirements

42 0

43 0

44 0

45 0

46 0

47 0

48 0

49 0

50 0

51 0

52 0

53 0

54 0

55 0

56 0

57 0

58 0
www.iso9001help.co.uk

4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4

Ref. Priority Relevance Power Interested Party
External Issues Internal Issues Interested Party Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R) Requirements

59 0

60 0

61 0

62 0

63 0

64 0

65 0

66 0

67 0

68 0

69 0

70 0

71 0

72 0

73 0

74 0

75 0
www.iso9001help.co.uk

4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4

Ref. Priority Relevance Power Interested Party
External Issues Internal Issues Interested Party Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R) Requirements

76 0

77 0

78 0

79 0

80 0

81 0

82 0

83 0

84 0

85 0

86 0

87 0

88 0

89 0

90 0

91 0

92 0
www.iso9001help.co.uk

4.1 4.1 4.2a 4.2b 4.2c 4.3 4.3 4.4

Ref. Priority Relevance Power Interested Party
External Issues Internal Issues Interested Party Criteria & Methods QMS Scope Applicability QMS Scope Exclusion(s) QMS Processes
(1 to 4) (1 to 4) (P x R) Requirements

93 0

94 0

95 0

96 0

97 0

98 0

99 0

100 0