Global

1. How can I update my Name in Onboarding?

 Your name in Onboarding is available from the information that was furnished as
part of your Hiring process.
 Please reach out to your recruiter for further assistance to make any changes

2. How to accept offer?

Please login in to the Onboarding portal and click on the “offer status form” to accept
the offer.

3. What should I do if I'm unable to edit the pre joining forms?

 Please clear browser cookies, caches and try using a different browser preferably
Internet Explorer (IE).
 Please drop mail to 1COnboarding-India@cognizant.com with screen shot if the
issue persists

4. How should I enter details in pre joining forms?

You can enter details in the Pre-joining forms by following the below steps:
1) Click on the link- https://onecognizantexternal.cognizant.com?type=1
2) Search for Onboarding app
3) Click on Onboarding app
4) Click pre joining tab
5) Update required details in all forms
6) Read the forms, disclaimer(s) and Sign wherever required using the
Authentication key available in the Welcome Mailer
If you have any specific query, try checking other FAQs listed here or please drop mail to
1COnboarding-India@cognizant.com

5. What should I do if there is an issue with page not loading?

Please try the below troubleshooting steps
1) Close all Internet Explorer (IE) tabs and open a new one.
2) Open IE->Tools->Internet option >> General tab -> delete->Uncheck preserved
website favorite data ->Delete
3) Content tab -> Clear SSL state ->OK
4) Close Internet options.
5) Start->Run->%temp%->delete temp files
6) Refresh IE and try logging in again.
 NOTE: Kindly try accessing with IE browser (Internet Explorer) using Desktop/ Laptop for
task not loading issue. Make sure the Pop-Up blocker is disabled. Please drop mail to
1COnboarding-India@cognizant.com with screen shot

6. What should I do if I'm unable to login to the portal?

 Please try to change the password using the Authentication key available in the
Welcome Mailer.
 Please drop mail to 1COnboarding-India@cognizant.com with screen shot

7. Why am I unable to upload my photo?

If the photo collected during the interview does not meet the cognizant standards, we
will notify you and you will be able to upload the photo.

8. How to access the Pre Joining Forms?

 Please open the onboarding portal to click the pre joining tab for accessing the
forms.
 Click on the submit/ start now button under the actions tab to open the form

9. How can I Save/Submit Pre joining Forms?

 Sign the forms using the authentication key that is prepopulated and the try to
submit.
 The authentication key can also be found in the welcome mailer.
 In case the issue persists please drop mail to 1COnboarding-
India@cognizant.com with screen shot.

10. What is the procedure to complete the Pre joining forms?

 Please open the onboarding portal to click the pre joining tab for accessing the
forms.
 Click on the submit/ start now button under the actions tab, fill the forms in
sequence, sign it using the authentication key and submit the form on the last
page.
 You will be having Reset, Save, Submit buttons as below in last page of your
form.
 Please submit the form by clicking submit button to complete the other list of
forms.

11. Who can be updated as nominees in pre joining forms?

 You can add Parents/Spouse/Guardians with appropriate propositions as
nominees.
 Address details and date of birth of nominee should be updated.
 Note: Please do not include any special characters

12. What are the guidelines on uploading photo for ID Card?

Photograph should be in formal wear, with employee facing camera in such a way that
his/her face is clear & both ears are visible
1. Background for photograph should be “Dark Grey”
2. Photograph should be a recent one, taken within last three months
3. Photograph should be in .jpg, .gif, .png, or .bmp format.
4. Photograph size should be of 40 mm X 38 mm (vertical X horizontal)
5. Person with headgear or any item obscure their face shall be rejected, except
for those who wear headgear as part of their religious belief
6. Photograph with sunglasses/spectacles using tinted glasses shall be rejected,
use plain spectacles when being photographed

13. What should I do if my access is denied?

Please try the below troubleshooting steps
1. Close all Internet Explorer (IE) tabs and open a new one.
2. Open IE->Tools->Internet option >> General tab -> delete->Uncheck preserved
website favorite data ->Delete Content tab -> Clear SSL state ->OK
3. Close Internet options.
4. Start->Run->%temp%->delete temp files
5. Refresh IE and try logging in again.

NOTE: Kindly try accessing with IE browser (Internet Explorer) using Desktop/ Laptop for
task not loading issue. Make sure the Pop-Up blocker is disabled

Please drop mail to 1COnboarding-India@cognizant.com with screen shot

14. How can I update my Name in Onboarding?

 Your name in Onboarding is available from the information that was furnished as
part of your Hiring process.
 Please reach out to your recruiter for further assistance to make any changes

15. What should I do if I'm unable to upload documents?

Please try the below troubleshooting steps in case of browser issues and try again.
1) Close all Internet Explorer (IE) tabs and open a new one.
2) Open IE->Tools->Internet option >> General tab -> delete->Uncheck preserved
website favorite data ->Delete
3) Content tab -> Clear SSL state ->OK
 4) Close Internet options.
5) Start->Run->%temp%->delete temp files
6) Refresh IE and try logging in again.

NOTE: Kindly try accessing with IE browser (Internet Explorer) using Desktop/ Laptop for
task not loading issue.

Make sure the Pop-Up blocker is disabled Please revert for any clarifications.

16. Why am I unable to access pre joining forms?

You can access the Pre-joining forms by following the below Steps:
1. Click on the link- https://onecognizantexternal.cognizant.com?type=1
2. Search for Onboarding app
3. Click on Onboarding app
4. Click pre joining tab

Please note that if you have been moved to post joining, you will not be able to access
Pre-joining forms anymore.

Please drop mail to 1COnboarding-India@cognizant.com with screen shot

17. What should I do if I am unable to accept the DOJ as the button is not working?
 Please clear the cache and try using the recommended browsers.
 The recommended browsers are Microsoft IE (7.0, 8.0, and 9.0), Google Chrome
and Mozilla Firefox.
 Please ensure that Pop blockers should be disabled

18. How to digitally sign the form?

Please use the Authentication key shared in the Welcome mailer to digitally sign the
Pre-joining forms.

19. How to complete registration to access prejoining?

Please follow steps mentioned in the welcome mailer

20. What is the procedure to request for a DOJ change?

 On first time offer acceptance you have an option to request for a DOJ change
immediately after offer acceptance in the Onboarding portal.
 If the above stage is crossed or if you face any difficulty in requesting DOJ
change, please reach out to the recruiter
21. Where can I request for a change in compensation or location?
 Please reach out to your recruiter through email, there are no options in the system to
request for these changes

22. How can I update my registered mobile number?

You can edit your registered mobile number in personal details form anytime until DOJ

23. How to update the previous submitted details?

 You can edit most details in Onboarding until your DOJ except for Aadhaar, PAN
and Photograph.
 If you have already submitted these details (Aadhar, PAN and Photograph), you
cannot update them until there is a notification sent from Cognizant end.
 Please reach out to the BGV support team in case of any query

24. What should be done if valid details of previous employment supervisor are not
available?
 You should have these details updated as the information is mandatory to
proceed the BGV.
 Please reach out to your HR department of previous organization to get the
respective POCs

25. How to Reset the Password?

 Please reset the password using the authentication key (16-Digit alpha numeric
number) by clicking on forgot/reset password option.
 You can login to the portal post 15 minutes from the time of resetting the
password.

26. Why am I unable to navigate to the document upload page?

 Please click on the data-time line section. Request you to fill all the details (highlighted
in red on top of the page) and save the section.
 You will be able to proceed further with the documents upload section post the same.

27. How to update the other address tab in the BGV portal?
 Please add the address details from the Address tab of the component toolbar and
update the same for the remaining/actual tenure (<Tenure>) with no gaps in between.
 Please note that the start date of any address should be the same as that of the end
date of the previous address, if you have stayed in different addresses during the
tenure.

28. Why are deleted components still available in data timeline?

Even if the components are deleted, they will still reflect in data timeline
India
1. When will the Onboarding pass be generated?
 Based on BGV and Pre-joining completion, the Onboarding pass will be
generated on DOJ-3.
 Example: if candidate DOJ is 23/12/2018, pass is generated on 20/12/2018
onwards.

2. What is the list of mandatory KYC Details?

 The mandatory KYC documents for Indian Nationals are Bank account details,
Aadhar number, PAN and any one of the following- Driving license/ Election
card/ Ration card.
 The mandatory KYC documents for Other Nationals are Passport details.
 It is advisable to update Bank Account Details/ Driving license/ Election card/
Ration card, if valid and available

3. How to Upload the PF/UAN details?

Previous PF details can be updated in the personal details form and the nominations in
the consolidated statutory form
1. Regarding PF expansion please check with your current organization / pay slip
or check it in the ESEVA portal.
2. Latest active PF account no should be updated with the active UAN no.

4. Why am I unable to see post-joining forms?

Post joining tab will be enabled only if the BGV and pre joining tasks are completed

5. What steps to be followed to ensure UAN number is linked with current organization?
Please refer to the help document in Personal details form under PF section

6. Unable to login into one cognizant portal?

Request you to clear browser cookies, caches and try using a different browser

7. How to Reset the Password?

 Request you to reset the password using the authentication key (16-Digit alpha numeric
number) by clicking on forgot/reset password option.
 You can login to the portal post 15 minutes from the time of resetting the password.

8. How to accept the offer?

Request you to login in to the portal and click on the “offer status form” to accept the offer.
9. How to access BGV portal?
Post accepting the offer. Request you to refresh the portal after 1 hour you will be having access
to select BGV tab.

10. What is NSR IT PIN?

 It is National Skill Registry Pin for all employees including fresher’s
 NSR pin is your identity. (Just like your pan card or passport)
 The very purpose of registering for the NSR is to make sure one employee works only for
one company at any given time

11. How to apply for NSR IT PIN?

 You need to check the nearest NSR Registry in you locality.
 The list of POS is available in the website.
 Please check in the NSR Registry link provided in the email.

12. How to update the gap address?

Request you to provide the gap reason with the complete residential address details and click
save & submit button.

13. How to update the other address tab in the BGV portal?
 Request you to add the address details from the Address tab of the component toolbar
and update the same for the remaining/actual tenure (<Tenure>) with no gaps in
between.
 Please note that the start date of any address should be the same as that of the end
date of the previous address, if you have stayed in different addresses during the
tenure.

14. Unable navigate to the document upload page?

 Please click on the data-time line section. Request you to fill all the details (highlighted
in red on top of the page) and save the section.
 You will be able to proceed further with the documents upload section post the same.

15. Component on the data time?

 Click on the education tab to update education details (10th, 12th, UG & PG details)
 Click on the employment tab to update the employment details (Current & Previous
employment)
 Current employment (the employment which you are currently working/ relived prior
45day from the current date)
 Previous employment (any employment experience before cognizant)

16. What are the document to be upload in the portal?

 Please click on the documents section. Request you to upload all the documents
requested with a mandatory mark (*) and submit the section.
  Please be informed that you will be able to submit the section only after uploading all
the mandatory

17. What is Letter of Authorization?

 The Letter of Authorization-Back Ground Verification is a self –declaration form about
the documents you are sharing with us and your consent for initiating your verification
process.
 Request you to download the format from the upload section of the One Cognizant
portal, sign it manually with date (current date) and upload it again.

Note: Once you complete updating in the data time line page and completed uploading the
documents in the portal, request you to click on the submit button enabled in the right bottom
corner.

18. What are the Id proofs that are required to be uploaded?

Request you to upload the below listed id proofs
 Adhaar card (Front and back page)
 Pan card (Front and back page)
 Passport (Front and back page)/ Self-Attested passport acknowledgement receipt
 Voter ID (Front and back page)

19. What are the documents to be uploaded in the portal?

 Please click on the documents section. Request you to upload all the documents
requested with a mandatory mark (*) and submit the section.
 Please be informed that you will be able to submit the section only after uploading all
the mandatory documents

20. Why is my College and University name not reflecting in the BGV portal?
Please select the correct University name in the college tab for time being and submit the
section:
 Details Diploma (If applicable) UG PG ((If applicable)
 Education level
 University Name
 College Name
 Course
 Specialization name
 State
 Country

21. I have updated address for 7 to 10 years in permanent/ current and longest stay address still
the error remains in Data timeline
 Kindly update the details highlighted in checklist tab.
 Ignoring the address provided in Current/Permanent/longest, you need to add the
address for the mentioned tenure by clicking + address tab shown in below screen to
 get the task completed, post completing all the task proceed to document upload
verification tab to upload the documents

22. I have already uploaded identity documents in Identity tab of the documents upload page
then why should I upload it in Database section again.
 Database and Identity are two different checks of the BGV app.
 There are possibilities that due to availability of validity we may not assign any of the
one check to the vendor.
 Therefore, we insist on uploading documents in both the sections

23. I have semester wise mark sheet but the app does not allow me upload the documents one
by one.
Please collate the mark sheet into one PDF, compress the size to less than 5 MB and then
upload in the BGV app. The BGV app overwrites the previous document uploaded

24. Our college does not provide consolidated marksheet. What is an alternative? The same is
marked mandatory
 The All semester marksheet can be consolidated as one PDF and uploaded in the app or
if already uploaded in “Semester wise marksheet" section, then the same can be
marked Unavailable.
 Else, if supporting documents suffice, the RM can de-configure the consolidated
marksheet in the app

25. What is LOA and where could I find it?

The download button is available in the portal in the Document upload section. Please
download the same and upload the manually signed document

NA
1. When will the employment start date be enabled?
Employment Start Date will be enabled on DOJ

2. How can I update Address in Onboarding?

Click on Update/Modify address
1. Enter address as follow in ‘Search’ option : Continue typing(or select to show
all matches)
2. First enter : ZIP code select the relevant result click on ‘Accept’ button
3. followed by street name/ street number select the relevant result click on
‘Accept’ button
4. Apartment number select the relevant result click on ‘Accept’ button
5. Please check and revert for further clarifications with screen shot.
NOTE: Internet Explorer is recommended to access Onboarding.
 3. How to confirm Employment start date?
From Day 1 click on the red blinking button near the calendar icon which says “Urgent
Action Required: Please confirm your Employment start now

APAC

1. Component on the data time?

 Click on the education tab to update education details (10th, 12th, UG & PG details)
 Click on the employment tab to update the employment details (Current & Previous
employment)
 Current employment (the employment which you are currently working/ relived prior
45day from the current date)
 Previous employment (any employment experience before cognizant)

2. What is Letter of Authorization?

 The Letter of Authorization-Back Ground Verification is a self –declaration form about
the documents you are sharing with us and your consent for initiating your verification
process.
 Request you to download the format from the upload section of the One Cognizant
portal, sign it manually with date (current date) and upload it again.

Note: Once you complete updating in the data time line page and completed uploading the
documents in the portal, request you to click on the submit button enabled in the right bottom
corner.

3. What is AFP?
 AFP- This is the form collected for criminal check.
 Request you to download the form from the upload section of the One Cognizant portal,
sign it manually with date (current date) and upload it again.

4. Details in data timeline are updated ,however still the checklist shows error
 Please ensure the details are submitted.
 This error occurs when the details are saved but not submitted. Click on the edit option
[a pen like symbol available at the right top of the components added (education,
employment etc.)] then select submit which will be available at the Right bottom end of
the details.

If the error doesn't clear by following the above issues. The reason can be some of the details
are yet to be added (Like education, employment, address, GAP or Overlap)
5. How to add education and employment details?
Click on the Add education, Add employments option available under the Component Tool box.
Component toolbox will be available right below the Personal details of data timeline page.

6. 7 years address details are added but still there is an error with the data timeline checklist
 Ensure there is no gap between the added address details, Even a 1 day gap will cause
error. In this case please amend the dates accordingly.
 If the details are find but the error is like the 7 years address details not provided, please
check the provided address covers last 7 years address details ( for example: If your DOJ
is by 09/09/2019. the Address details should be provided from 2012 to 09/09/2019).
 Also ensure the details are submitted

7. Please complete mandatory information for employment(s) - employment name. What to be

done to clear this error?
 Please ensure that all the mandatory details on the previous and current employments
are provided.
 You can check this by using the edit option on the right top of the filled details
(education/ employment). The edit option will look like a Pen symbol at the right top

8. Access denied error when logged into BGV portal?

This error occurs when your email address is not active with us/ your employee ID with
cognizant has been created, In this case please drop mail to APACCHD@cognizant.com with a
screenshot of the error.

9. Is fingerprint required for AFP form?

Finger print is not required for AFP

10. What is the code to be filled in AFP form?

The code available in AFP form can be left blank by candidates

11. What is NRIC?

 NRIC- National Registered ID Card
 This is the document to be submit as part of ID check.
 Documents are (Pan Card/ ID card/Photo ID card/ driving license).
 If you are an Australian candidate (Medicare card/ Photo ID card/Driving license).

12. What is transcript?

Transcript is also known as consolidated mark sheet which all the semester mark sheets. If the
same is not available with you, ensure to upload semester wise mark sheet / Degree certificate
with student ID number
13. Where could I find the LOA document?
The blank LOA document will be available in the Document upload session of BGV portal. You
can download the form, fill in, sign manually and upload the same

14. Shall I submit NPC certificate in the place of AFP?

Yes you can upload the NPC certificate which should be within 3 months

15. What is CPF?

CPF- It is called as Central Provident Fund. Which gives the history of companies worked. This is
the document which is available for Singapore candidates. Other country - please upload
respective Pay slips

16. How to submit the document upload page without uploading the mandatory documents - In
case of the documents are not available?
 In the document upload page, under the action column you can find a checkbox which is
available to mark the document as unavailable.
 Post you mark a document as unavailable it will take you to the submitting process.

17. What is GAP reason? What to enter?

 Gap reason will be requested if there is more than 6 or more than 6 months gap
between your education / employment.
 In this session you need to enter what you were doing in that time period, either
searching for job/ freelance/part time job.
 Ensure any full time employment/Education is not added in the gap reason.

18. What is the address detail to be updated in the GAP reason?

Under the address detail of GAP reason, you need to enter the address you stayed in that gap
period

19. What are the components in the data timeline page?

The following components are available in the data timeline page
 Education tab to update education details (10th, 12th, UG & PG details)
 Employment tab to update the employment details (Current & Previous employment)
 Current employment (the employment which you are currently working/ relieved prior
45 days from the current date)
 Previous employment (any employment experience before cognizant)