Dell Latitude 5501

Setup and specifications guide

Regulatory Model: P80F

Regulatory Type: P80F003
August 2023
Rev. A01
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2019-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
 Contents

Chapter 1: Set up your Latitude 5501.............................................................................................5

Chapter 2: Create a USB recovery drive for Windows.................................................................... 7

Chapter 3: Chassis overview......................................................................................................... 8

Display view...........................................................................................................................................................................8
Left view................................................................................................................................................................................9
Right view..............................................................................................................................................................................9
Palmrest view..................................................................................................................................................................... 10
Bottom view........................................................................................................................................................................ 12

Chapter 4: Technical specifications............................................................................................. 13

System specifications....................................................................................................................................................... 13
Chipset............................................................................................................................................................................13
Processors..................................................................................................................................................................... 13
Memory...........................................................................................................................................................................14
Ports and connectors..................................................................................................................................................14
Storage........................................................................................................................................................................... 15
Dimensions and weight............................................................................................................................................... 15
Operating system......................................................................................................................................................... 16
Communications........................................................................................................................................................... 16
Mobile broadband......................................................................................................................................................... 17
Audio................................................................................................................................................................................17
Media-card reader........................................................................................................................................................17
Keyboard.........................................................................................................................................................................17
Camera............................................................................................................................................................................18
Touchpad........................................................................................................................................................................19
Power adapter.............................................................................................................................................................. 19
Battery............................................................................................................................................................................ 19
Display............................................................................................................................................................................. 21
Fingerprint reader (optional)..................................................................................................................................... 21
Video...............................................................................................................................................................................22
Computer environment.............................................................................................................................................. 22
Security.......................................................................................................................................................................... 22
Security options—Contacted smartcard reader................................................................................................. 23
Security options—Contactless smartcard reader............................................................................................... 24
Security Software....................................................................................................................................................... 25
Support policy.................................................................................................................................................................... 25

Chapter 5: Keyboard shortcuts....................................................................................................26

Chapter 6: Software....................................................................................................................28
Downloading Windows drivers....................................................................................................................................... 28

Contents 3
 Chapter 7: System setup............................................................................................................. 29
Boot menu...........................................................................................................................................................................29
Navigation keys..................................................................................................................................................................29
Boot Sequence...................................................................................................................................................................30
System setup options.......................................................................................................................................................30
General options............................................................................................................................................................ 30
System information......................................................................................................................................................31
Video...............................................................................................................................................................................33
Security.......................................................................................................................................................................... 33
Secure boot...................................................................................................................................................................34
Intel Software Guard Extensions.............................................................................................................................35
Performance................................................................................................................................................................. 35
Power management.................................................................................................................................................... 36
POST behavior............................................................................................................................................................. 37
Manageability................................................................................................................................................................37
Virtualization support..................................................................................................................................................37
Wireless..........................................................................................................................................................................38
Maintenance screen....................................................................................................................................................38
System logs...................................................................................................................................................................38
Updating the BIOS in Windows .................................................................................................................................... 39
Updating BIOS on systems with BitLocker enabled............................................................................................39
Updating your system BIOS using a USB flash drive..........................................................................................39
System and setup password...........................................................................................................................................40
Assigning a system setup password....................................................................................................................... 40
Deleting or changing an existing system setup password..................................................................................41

Chapter 8: Getting help............................................................................................................... 42

Contacting Dell...................................................................................................................................................................42

4 Contents
 1
Set up your Latitude 5501
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

1. Connect the power adapter and press the power button.

NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press
the power button to turn on the computer.

2. Finish Windows setup.

Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
● Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
● If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an
offline account.
● On the Support and Protection screen, enter your contact details.

3. Locate and use Dell apps from the Windows Start menu—Recommended

Table 1. Locate Dell apps

Resources Description

My Dell
Centralized location for key Dell applications, help articles, and other important information about
your computer. It also notifies you about the warranty status, recommended accessories, and
software updates if available.

SupportAssist

Set up your Latitude 5501 5

 Table 1. Locate Dell apps (continued)
Resources Description

Pro-actively checks the health of your computer’s hardware and software. The SupportAssist
OS Recovery tool troubleshoots issues with the operating system. For more information, see the
SupportAssist documentation at www.dell.com/support.

NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.

Dell Update
Updates your computer with critical fixes and latest device drivers as they become available.
For more information about using Dell Update, see the knowledge base article SLN305843 at
www.dell.com/support.

Dell Digital Delivery

Download software applications, which are purchased but not pre-installed on your computer.
For more information about using Dell Digital Delivery, see the knowledge base article 153764 at
www.dell.com/support.

4. Create recovery drive for Windows.

NOTE: It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows.

For more information, see Create a USB recovery drive for Windows.

6 Set up your Latitude 5501

 2
Create a USB recovery drive for Windows
Create a recovery drive to troubleshoot and fix problems that may occur with Windows. An empty USB flash drive with a
minimum capacity of 16 GB is required to create the recovery drive.

NOTE: This process may take up to an hour to complete.

NOTE: The following steps may vary depending on the version of Windows installed. Refer to the Microsoft support site for
latest instructions.
1. Connect the USB flash drive to your computer.
2. In Windows search, type Recovery.
3. In the search results, click Create a recovery drive.
The User Account Control window is displayed.
4. Click Yes to continue.
The Recovery Drive window is displayed.
5. Select Back up system files to the recovery drive and click Next.
6. Select the USB flash drive and click Next.
A message appears, indicating that all data in the USB flash drive will be deleted.
7. Click Create.
8. Click Finish.
For more information about reinstalling Windows using the USB recovery drive, see the Troubleshooting section of your
product's Service Manual at www.dell.com/support/manuals.

Create a USB recovery drive for Windows 7

 3
Chassis overview
Topics:
• Display view
• Left view
• Right view
• Palmrest view
• Bottom view

Display view

1. Array microphone
2. Camera shutter
3. Camera
4. Camera status light
5. Array microphone
6. LCD panel
7. LED activity light

8 Chassis overview
Left view

1. Power connector port

2. USB 3.1 Gen 2(USB Type-C) port with Thunderbolt
3. USB 3.1 Gen 1 port
4. Smart card reader (optional)

Right view

1. microSD card reader

2. micro-SIM card slot (optional)
3. Headset/ Microphone port
4. USB 3.1 Gen 1 port
5. USB 3.1 Gen 1 port with PowerShare
6. HDMI port
7. Network port
8. Wedge-shaped lock slot

Chassis overview 9
Palmrest view

1. Power button with optional fingerprint

2. Keyboard
3. Fingerprint reader (optional)
4. Touchpad

10 Chassis overview
1. Power button with optional fingerprint
2. Keyboard
3. Contactless smart card reader (optional)
4. Touchpad

Chassis overview 11
Bottom view

1. Service tag label

2. Speakers

12 Chassis overview
 4
Technical specifications
NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your
computer. For more information about the configuration of your computer, go to Help and Support in your Windows
operating system and select the option to view information about your computer.

Topics:
• System specifications
• Support policy

System specifications
NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your
computer. For more information about the configuration of your computer, go to Help and Support in your Windows
operating system and select the option to view information about your computer.

Chipset
The following table lists the details of the chipset supported by your Latitude 5501

Table 2. Chipset
Description Values
Chipset CM246

Processor 9th Generation Intel Core i5/i7

DRAM bus width Dual 64 bit

Flash EPROM 24/32 MB(32 MB for Vpro SKU)

PCIe bus PCIe 3.0

Processors
Table 3. Processors
Description Values
Processors 9th Generation Intel 9th Generation Intel 9th Generation Intel N/A
Core i5-9300H Core i5-9400H Core i7-9850H

Wattage 35 W 35 W 35 W N/A

Core count 4 4 6 N/A

Thread count 8 8 12 N/A

Speed 4.1 GHz 4.3 GHz 4.6 GHz N/A

Technical specifications 13
Table 3. Processors (continued)
Description Values
Cache 8M 8M 12M N/A

Integrated graphics Intel UHD Graphics Intel UHD Graphics Intel UHD Graphics 630 N/A
630 630

Memory
The following table lists the memory specifications of your Latitude 5501:

Table 4. Memory specifications

Description Values
Slots Two-SODIMM slots

Type Dual-channel DDR4

Speed 2666 MHz

Maximum memory 32 GB

Minimum memory 4 GB

Memory size per slot 16 GB

Configurations supported ● 8 GB DDR4 (2 x 4 GB)

● 8 GB DDR4 (1 x 8 GB)
● 16 GB DDR4 (2 x 8 GB)
● 16 GB DDR4 (1 x 16 GB)
● 32 GB DDR4 (2 x 16 GB)

Ports and connectors

Table 5. External ports and connectors
Description Values
External:
Network One RJ-45, 10/100/1000

USB ● Two USB 3.1 Gen 1 port

● One USB 3.1 Gen 1 with PowerShare
● One USB 3.1 Gen 2 (Type-C) with Thunderbolt

Audio One Universal Jack (headset + mic phone in + line in support)

port

Video One HDMI 2.0 port

Media card reader One microSD- card slot

Docking port Supported

Power adapter port One

14 Technical specifications
Table 5. External ports and connectors (continued)
Description Values
Security Wedge-shaped lock slot

Table 6. Internal ports and connectors

Description Values
Internal:
M.2 One M.2 2280/2230 slot for solid-state drive
NOTE: To learn more about the features of different
types of M.2 cards, see the knowledge base article
SLN301626.

Storage
This section lists the storage options on your Latitude 5501.
Your computer supports the following configurations:
● One M.2 2230 solid-state drive or one M.2 2280 solid-state drive
● One 2.5-inch 5400 rpm HDD or one 2.5-inch 7200 rpm HDD
● One M.2 2230 solid-state drive or one M.2 2280 solid-state drive + One 2.5-inch 5400 rpm HDD or one 2.5 inch 7200 rpm
HDD

Table 7. Storage specifications

Storage type Interface type Capacity

2.5-inch 5400 rpm HDD SATA Up to 2 TB

2.5-inch 7200 rpm HDD SATA Up to 1 TB

M.2 2230 solid-state drive PCIe NVMe PCIe NVMe Gen3 x2 Up to 512 GB

M.2 2280 solid-state drive PCIe NVMe PCIe NVMe Gen3 x4 Up to 1 TB

M.2 2280 solid-state drive Class 20 SATA Class 20 Up to 512 GB

Dimensions and weight

Table 8. Dimensions and weight
Description Values
Height:
Front 21.9 mm (0.86 in.)

Rear 24.5 mm (0.96 in.)

Width 359.1 mm (14.13 in.)

Depth 236.25 mm (9.30 in.)

Weight (maximum) 1.88 kg (4.14 lb)

NOTE: The weight of your computer depends on the configuration
ordered and the manufacturing variability.

Technical specifications 15
Operating system
Your Latitude 5501 supports the following operating systems:
● Windows 10 Home (64-bit)
● Windows 10 Professional (64-bit)
● Windows 10 Pro for Workstations (64-bit)
● Red Hat 7.5
● Ubuntu 18.04

Communications

Ethernet
Table 9. Ethernet specifications
Description Values
Model number Integrated Connection I219-LM/I219-V Ethernet (RJ-45)

Transfer rate 10/100/1000

Wireless module
Table 10. Wireless module specifications
Description Values
Model number Intel Dual Band Wireless Qualcomm QCA61x4A Intel AX200 + Bluetooth 5.0
AC 9560 (802.11ac) 2x2 + (DW1820) 802.11ac Dual Band
Bluetooth 5.0 (2x2) Wireless Adapter +
Bluetooth 4.2

Transfer rate 1.73 Gbps ● 802.11ac - Up to 867 Mbps 2400 Mbps

● 802.11n - Up to 450 Mbps
● 802.11a/g - Up to 54 Mbps
● 802.11b - Up to 11 Mbps

Frequency bands supported 2.4/ 5 GHz (160 MHz) 2.4 GHz (802.11b/g/n) and 5 2.4/ 5 GHz
GHz (802.11a/n/ac)

Wireless standards WiFi 802.11b/g/a/n/ac, ● 802.11a, 802.11b, 802.11g, ● WiFi 802.11a/b/g

802.11n and 802.11ac ● Wi-Fi 4 (WiFi 802.11n)
● Dual-mode Bluetooth 4.2, ● Wi-Fi 5 (WiFi 802.11ac)
BLE (HW ready, SW ● Wi-Fi 6 (WiFi 802.11ax)
depends on OS)

Encryption 64/128-bit encryption 128-bit encryption ● 64-bit/128-bit WEP

● AES-CCMP
● TKIP

Bluetooth Bluetooth 5.0 Bluetooth 4.2 Bluetooth 5.0

16 Technical specifications
Mobile broadband
Table 11. Intel XMM 7360 Global LTE-Advanced
Description Values
Model number Intel XMM 7360 Global LTE-Advanced

Audio
Table 12. Audio specifications
Description Values
Controller Realtek ALC3204

Stereo conversion Supported

Internal interface Intel HDA

External interface Universal Audio Jack

Speakers 2

Internal speaker amplifier Supported (Audio codec built-in amplifier)

External volume controls Keyboard shortcut controls

Speaker output:
Average 2W

Peak 2.5 W

Subwoofer output Not supported

Microphone Dual-array microphones

Media-card reader
Table 13. Media-card reader specifications
Description Values
Type ● One microSD-card slot

Cards supported ● MicroSD

Keyboard
Table 14. Keyboard specifications
Description Values
Type Standard keyboard

Layout QWERTY

Technical specifications 17
Table 14. Keyboard specifications (continued)
Description Values
Number of keys ● United States and Canada: 102 keys
● United Kingdom: 103 keys
● Japan: 106 keys

Size X=18.06 mm (0.73 in.) key pitch

Y=19.05 mm (0.75 in.) key pitch

Shortcut keys Some keys on your keyboard have two symbols on them.
These keys can be used to type alternate characters or to
perform secondary functions. To type the alternate character,
press Shift and the desired key. To perform secondary
functions, press Fn and the desired key.
NOTE: You can define the primary behavior of the
function keys (F1–F12) changing Function Key Behavior
in BIOS setup program.
Keyboard shortcuts

Camera
Table 15. Camera specifications
Description Values
Number of cameras One

Type ● Optional RGB HD 720p camera

● Optional IR camera

Location Front camera

Sensor type CMOS sensor technology

Resolution
Camera
Still image HD resolution (1280 x 720)

Video HD resolution (1280 x 720) at 30 fps

Infrared camera
Still image 340x340

Video 340x340 at 30 fps

Diagonal viewing angle

Camera 87 degree

Infrared camera 53 degree

18 Technical specifications
Touchpad
Table 16. Touchpad specifications
Description Values
Resolution:
Horizontal 1221

Vertical 661

Dimensions:
Horizontal PCB: 101.7 mm/ active area: 99.5 mm

Vertical PCB: 55.2 mm/ active area: 53 mm

Touchpad gestures
For more information about touchpad gestures for Windows, see the Microsoft knowledge base article 4027871 at
support.microsoft.com.

Power adapter
Table 17. Power adapter specifications
Description Values
Type E5 90 W E4 130 W

Diameter (connector) 7.4mm 7.4 mm

Input voltage 100 to 240 VAC 100 to 240 VAC

Input frequency 50 to 60 Hz 50 to 60 Hz

Input current (maximum) 1.6 A 1.8 A

Output current (continuous) 4.62 A (continuous) 6.7 A (continuous)

Rated output voltage 19.5 VDC 19.5 VDC

Temperature range:
Operating 0°C to 40°C (32°F to 104°F) 0°C to 40°C (32°F to 104°F)

Storage -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F)

Battery
Table 18. Battery specifications
Description Values
Type 3 Cell 51 WHr ExpressCharge 4 Cell 68 WHr ExpressCharge 4 Cell 68 WHr Long Cycle life
Capable Battery Capable Battery Battery

Voltage 11.40 VDC 15.2 VDC 15.2 VDC

Technical specifications 19
Table 18. Battery specifications (continued)
Description Values
Weight (maximum) 250 g (0.55 lb) 340 g (0.75 lb) 340 g (0.75 lb)

Dimensions:
Height 7.05 mm (0.28 in.) 7.05 mm (0.28 in.) 7.05 mm (0.28in.)

Width 95.9 mm (3.78 in.) 95.9 mm (3.78 in.) 95.9 mm (3.78in.)

Depth 181 mm (7.13 in.) 233 mm (9.17 in.) 233 mm (9.17in.)

Temperature range:
Operating Charge: 0°C to 50°C, 32°F Charge: 0°C to 50°C, 32°F Charge: 0°C to 50°C, 32°F
to 122°F; Discharge: 0°C to to 122°F; Discharge: 0°C to to 122°F; Discharge: 0°C to
60°C, 32°F to 139°F 60°C, 32°F to 139°F 60°C, 32°F to 139°F

Storage -20°C to 60°C (-4°F to -20°C to 60°C (-4°F to -20°C to 60°C (-4°F to
140°F) 140°F) 140°F)

Operating time Varies depending on operating Varies depending on Varies depending on

conditions and can significantly operating conditions and operating conditions and
reduce under certain power- can significantly reduce can significantly reduce
intensive conditions. under certain power-intensive under certain power-intensive
conditions. conditions.
Charging time (approximate) ● Standard charge: 0°C to ● Standard charge: 0°C to ● Standard charge: 0°C to
50°C: 4 hours 50°C: 4 hours 50°C: 4 hours
● Express Charge: 0°C to ● Express Charge: 0°C to ● Express Charge: 0°C to
15°C: 4 hours; 16°C to 15°C: 4 hours; 16°C to 15°C: 4 hours; 16°C to
45°C: 2 hours; 46°C to 45°C: 2 hours; 46°C to 45°C: 2 hours; 46°C to
50°C: 3 hours 50°C: 3 hours 50°C: 3 hours
NOTE: Control the NOTE: Control the NOTE: Control the
charging time, duration, charging time, duration, charging time, duration,
start and end time, and so start and end time, and so start and end time, and so
on using the Dell Power on using the Dell Power on using the Dell Power
Manager application. For Manager application. For Manager application. For
more information on the more information on the more information on the
Dell Power Manager see, Dell Power Manager see, Dell Power Manager see,
Me and My Dell on Me and My Dell on Me and My Dell on
https://www.dell.com/ https://www.dell.com/ https://www.dell.com/
LLC battery only supports the
standard charge.

Life span (approximate) 300 discharge/charge cycles 300 discharge/charge cycles 1000 discharge/charge
cycle on LLC (Long life cycle)
battery

Coin-cell battery CR-2032 CR2032 CR2032

Operating time Varies depending on operating Varies depending on Varies depending on

conditions and can significantly operating conditions and operating conditions and
reduce under certain power- can significantly reduce can significantly reduce
intensive conditions. under certain power-intensive under certain power-intensive
conditions. conditions.

20 Technical specifications
Display
Table 19. Display specifications
Decsription Values
Type High definition (HD) Full High definition (FHD) Full High definition (FHD)

Panel technology Twisted Nematic (TN) Wide Viewing Angle (WVA) Wide Viewing Angle (WVA)

Luminance (typical) 220 nits 220 nits 220 nits

Dimensions (active area):

Height 193.6 mm (7.62 in.) 193.6 mm (7.62 in.) 193.6 mm (7.62 in.)

Width 344.2 (13.55 in.) 344.2 (13.55 in.) 344.2 (13.55 in.)

Diagonal 394.9 mm (15.54 in.) 394.9 mm (15.54 in.) 394.9 mm (15.54 in.)

Native resolution 1366x768 1920x1080 1920 x 1080

Megapixels 1.05 2.07 2.07

Color gamut 45% (NTSC) 45% (NTSC) 45% (NTSC)

Pixels per inch (PPI) 100 141 141

Contrast ratio (min) 500:1 700:1 700:1

Response time (max) 25 ms 25 ms 35 ms

Refresh rate 60 Hz 60 Hz 60 Hz

Horizontal view angle 40(L)/40(R) degrees 80(L)/80(R) degrees 80(L)/80(R) degrees

Vertical view angle 10(U)/30(D) degrees 80(U)/80(D) degrees 80(U)/80(D) degrees

Pixel pitch 0.252X0.252 0.179X0.179 0.179X0.1791

Power consumption 4.2 W 4.2 W 4.2 W

(maximum)
Anti-glare vs glossy finish Anti-glare Anti-glare Anti-glare

Touch options No No Yes

Fingerprint reader (optional)

Table 20. Fingerprint reader specifications
Description Values
Sensor technology Capacitive

Sensor resolution 363 PPI

Sensor area 7.4 mm x 5.96 mm

Technical specifications 21
Video
Table 21. Discrete graphics specifications
Discrete graphics
Controller External display support Memory size Memory type

Nvidia GeForce MX150 NA VRAM 2 GB GDDR5

(TDP 25 W)

Table 22. Integrated graphics specifications

Integrated graphics
Controller External display support Memory size Processor

Intel UHD Graphics 630 ● One HDMI 2.0 port Shared system memory ● 9th Generation
● One optional USB Type-C Port support Intel Core
VGA and DisplayPort i5-9300H
● 9th Generation
Intel Core
i5-9400H
● 9th Generation
Intel Core
i7-9850H

Computer environment
Airborne contaminant level: G1 as defined by ISA-S71.04-1985

Table 23. Computer environment

Description Operating Storage
Temperature range 0°C to 35°C (32°F to 95°F) -40°C to 65°C (-40°F to 149°F)

Relative humidity (maximum) 10% to 90% (non-condensing) 10% to 95% (non-condensing)

Vibration (maximum) * 0.66 GRMS 1.37 GRMS

Shock (maximum) 140 G† 160 G†

Altitude (maximum) 0 m to 3048 m (0 ft to 10,000 ft) 0 m to 10668 m (32 ft to 19234.4 ft)

* Measured using a random vibration spectrum that simulates user environment.

† Measured using a 2 ms half-sine pulse when the hard drive is in use.

Security
Table 24. Security
Feature Specifications

Trusted Platform Module (TPM) 2.0 Integrated on the system board

Firmware TPM Optional

Windows Hello Support Yes, optional fingerprint on power button

Optional IR camera

22 Technical specifications
Table 24. Security (continued)
Feature Specifications

Cable lock Wedge-shaped lock

Dell Smartcard Keyboard Optional

FIPS 140-2 certification for TPM Yes

ControlVault 3 Advanced Authentication with FIPS 140-2 Yes, for FPR, SC and CSC/NFC
Level 3 Certification

Fingerprint Reader Only Touch Fingerprint reader in power button tied to ControlVault
3

Contacted Smart Card and ControlVault 3 FIPS 201 Smart card reader certification/SIPR

Security options—Contacted smartcard reader

Table 25. Contacted smartcard reader
Title Description Dell ControlVault 3 Smartcard reader
ISO 7816 -3 Class A Card Support Reader capable of reading 5V powered Yes
smartcard
ISO 7816 -3 Class B Card Support Reader capable of reading 3V powered Yes
smartcard
ISO 7816 -3 Class C Card support Reader capable of reading 1.8V powered Yes
smartcard
ISO 7816-1 Compliant Specification for the reader Yes
ISO 7816 -2 Compliant Specification for smartcard device Yes
physical characteristics (size, location of
connection points, etc.)
T=0 support Cards support character level Yes
transmission
T=1 support Cards support block level transmission Yes
EMVCo Compliant Compliant with EMVCo (for electronic Yes
payment standards) smartcard
standards as posted to www.emvco.com
EMVCo Certified Formally certified based on EMVCO Yes
smartcard standards
PC/SC OS interface Personal Computer/Smart Card Yes
specification for integration of hardware
readers into personal computer
environments
CCID driver compliance Common driver support for Integrated Yes
Circuit Card Interface Device for OS
level drivers.
Windows Certified Device certified by WHCK Yes
FIPS 201 (PIV/HSPD-12) Compliant via Device compliant with FIPS 201/PIV/ Yes
GSA HSPD-12 requirements

Technical specifications 23
Security options—Contactless smartcard reader
Table 26. Contactless smartcard reader
Title Description Dell ControlVault 3 Contactless
Smartcard reader with NFC
Felica Card Support Reader and software capable of Yes
supporting Felica contactless cards
ISO 14443 Type A Card Support Reader and software capable of Yes
supporting ISO 14443 Type A contactless
cards
ISO 14443 Type B Card Support Reader and software capable of Yes
supporting ISO 14443 Type B contactless
cards
ISO/IEC 21481 Reader and software capable of Yes
supporting ISO/IEC 21481 compliant
contactless cards and tokens
ISO/IEC 18092 Reader and software capable of Yes
supporting ISO/IEC 21481 compliant
contactless cards and tokens
ISO 15693 Card Support Reader and software capable of Yes
supporting ISO15693 contactless cards
NFC Tag Support Supports reading and processing of NFC Yes
compliant tag information
NFC Reader Mode Support for NFC Forum Defined Reader Yes
mode
NFC Writer Mode Support for NFC Forum Defined Writer Yes
mode
NFC Peer-to-Peer Mode Support for NFC Forum Defined Peer to Yes
Peer mode
EMVCo Compliant Compliant with EMVCO smartcard Yes
standards as posted to www.emvco.com
EMVCo Certified Formally certified based on EMVCO Yes
smartcard standards
NFC Proximity OS Interface Enumerates NFP (Near Field Proximity) Yes
device for OS to utilize
PC/SC OS interface Personal Computer/Smart Card Yes
specification for integration of hardware
readers into personal computer
environments
CCID driver compliance Common driver support for Integrated Yes
Circuit Card Interface Device for OS
level drivers
Windows Certified Device certified by Microsoft WHCK Yes
Dell ControlVault support Device connects to Dell ControlVault for Yes
usage and processing

NOTE: 125 Khz proximity cards are not supported.

24 Technical specifications
Table 27. Supported cards
Manufacturer Card Supported
HID jCOP readertest3 A card (14443a) Yes
1430 1L
DESFire D8H
iClass (Legacy)
iClass SEOS
NXP/Mifare Mifare DESFire 8K White PVC Cards Yes
Mifare Classic 1K White PVC Cards
NXP Mifare Classic S50 ISO Card
G&D idOnDemand - SCE3.2 144K Yes
SCE6.0 FIPS 80K Dual+ 1 K Mifare
SCE6.0 nonFIPS 80K Dual+ 1 K Mifare
SCE6.0 FIPS 144K Dual + 1K Mifare
SCE6.0 nonFIPS 144K Dual + 1 K Mifare
SCE7.0 FIPS 144K
Oberthur idOnDemand - OCS5.2 80K Yes
ID-One Cosmo 64 RSA D V5.4 T=0 card

Security Software
Table 28. Security Software specifications
Specifications

Dell Client Command Suite

Optional Dell Data Security and Management Software

Dell Client Command Suite
Dell BIOS Verification
Optional Dell Endpoint Security and Management Software
VMware Carbon Black Endpoint Standard
VMware Carbon Black Endpoint Standard + Secureworks Threat Detection and Response
Dell Encryption Enterprise
Dell Encryption Personal
Carbonite
VMware Workspace ONE
Absolute® Endpoint Visibility and Control
Netskope
Dell Supply Chain Defense

Support policy
For more information on support policy, see the knowledge base articles PNP181418, PNP43920 and PNP179097.

Technical specifications 25
 5
Keyboard shortcuts
NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain
the same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform
secondary functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is
pressed. If you press shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2,
2 is typed out; if you press Shift + 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the bottom
of the key. Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to
the table below).
However, if the function keys F1-F12 are needed for specific software applications, multi-media functionality can be disabled
by pressing Fn + Esc. Subsequently, multi-media control can be invoked by pressing Fn and the respective function key. For
example, mute audio by pressing Fn + F1.
NOTE: You can also define the primary behavior of the function keys (F1–F12) by changing Function Key Behavior in
BIOS setup program.

Table 29. List of keyboard shortcuts

Function key Redefined key (for multimedia Behavior
control)

Mute audio

Decrease volume

Increase volume

Play previous track/chapter

Play/Pause

Play next track/chapter

Switch to external display

Search

Toggle keyboard backlight (optional)

NOTE: Non-backlight keyboards
have F10 function key without the
backlight icon and does not support
toggle keyboard backlight function.

Decrease brightness

Increase brightness

The Fn key is also used with selected keys on the keyboard to invoke other secondary functions.

26 Keyboard shortcuts
Table 30. List of keyboard shortcuts
Function key Behavior

Turn off/on wireless

Pause/Break

Sleep

Toggle scroll lock

Toggle between power and battery-status light/hard-drive

activity light

System request

Open application menu

Toggle Fn-key lock

Page up

Page down

Home

End

Keyboard shortcuts 27
 6
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Downloading Windows drivers

Downloading Windows drivers

1. Turn on the notebook.
2. Go to Dell.com/support.
3. Click Product Support, enter the Service Tag of your notebook, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

4. Click Drivers and Downloads.

5. Select the operating system installed on your notebook.
6. Scroll down the page and select the driver to install.
7. Click Download File to download the driver for your notebook.
8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the driver file icon and follow the instructions on the screen.

28 Software
 7
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Topics:
• Boot menu
• Navigation keys
• Boot Sequence
• System setup options
• Updating the BIOS in Windows
• System and setup password

Boot menu
Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system.
Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable
devices in the system. This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics
for the system. Using the boot menu does not make any changes to the boot order stored in the BIOS.
The options are:
● UEFI Boot:
○ Windows Boot Manager
● Other Options:
○ BIOS Setup
○ BIOS Flash Update
○ Diagnostics
○ Change Boot Mode Settings

Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.

Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.

System setup 29
Keys Navigation
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.

Boot Sequence
Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can:
● Access System Setup by pressing F2 key
● Bring up the one-time boot menu by pressing F12 key.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
● Removable Drive (if available)
● STXXXX Drive
NOTE: XXXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
NOTE: Choosing Diagnostics, displays the SupportAssist screen.

The boot sequence screen also displays the option to access the System Setup screen.

System setup options

NOTE: Depending on the tabletcomputerlaptop and its installed devices, the items listed in this section may or may not
appear.

General options
Table 31. General
Option Description
System Information Displays the following information:
● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag,
Manufacture Date, Ownership Date, and the Express Service Code.
● Memory Information: Displays Memory Installed, Memory Available, Memory Speed,
Memory Channel Mode, Memory Technology, DIMM A size, and DIMM B size
● Processor Information: Displays Processor Type, Core Count, Processor ID, Current
Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache,
Processor L3 Cache, HT Capable, and 64-Bit Technology.
● Device Information: Displays Primary HDD, M.2 PCIe SSD-0, LOM MAC Address,
Video Controller, Video BIOS Version, Video Memory, Panel type, Native
Resolution, Audio Controller, Wi-Fi Device, and Bluetooth Device.
Battery Information Displays the battery status health and whether the AC adapter is installed.
Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system
from the devices specified in this list.
UEFI Boot Path Security This option controls whether or not the system will prompt the user to enter the Admin
password when booting a UEFI boot path from the F12 Boot Menu.
● Always, Except Internal HDD—Default
● Always, Except Internal HDD&PXE

30 System setup
Table 31. General (continued)
Option Description
● Always
● Never
Date/Time Allows you to set the date and time settings. Changes to the system date and time take
effect immediately.

System information
Table 32. System Configuration
Option Description
Integrated NIC Allows you to configure the on-board LAN controller.
● Disabled = The internal LAN is off and not visible to the operating system.
● Enabled = The internal LAN is enabled.
● Enabled w/PXE = The internal LAN is enabled (with PXE boot) (selected by default)
SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
● Disabled = The SATA controllers are hidden
● AHCI = SATA is configured for AHCI mode
● RAID ON = SATA is configured to support RAID mode (selected by default)
Drives Allows you to enable or disable the various drives on-board:
● SATA-2 (enabled by default)
● M.2 PCIe SSD-0 (enabled by default)
Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system
startup. The Enable Smart Reporting option is disabled by default.
USB Configuration Allows you to enable or disable the integrated USB controller for:
● Enable USB Boot Support
● Enable External USB Port
All the options are enabled by default.

Thunderbolt Adapter This section allows Thunderbolt Adapter Configuration.

Configuration ● Thunderbolt-is enabled by default
● Enable Thunderbolt Boot Support-is disabled
● No security-is disabled
● User configuration-enabled by default
● Secure connect-is disabled
● Display port and USB Only-is disabled

USB PowerShare This option configures the USB PowerShare feature behavior.
● Enable USB PowerShare - disabled by default
This feature is intended to allow users to power or charge external devices, such as
phones and portable music players, using the stored system battery power through the USN
PowerShare port on the notebook, while the notebook is in a sleep state.

Audio Allows you to enable or disable the integrated audio controller. The option Enable Audio is
selected by default.
● Enable Microphone
● Enable Internal Speaker
Both the options are selected by default.

System setup 31
Table 32. System Configuration (continued)
Option Description
Keyboard Illumination This field lets you choose the operating mode of the keyboard illumination feature. The
keyboard brightness level can be set from 0% to 100%. The options are:
● Disabled
● Dim
● Bright-enabled by default

Keyboard Backlight Timeout on The Keyboard Backlight Timeout dims out with AC option. The main keyboard illumination
AC feature is not affected. Keyboard Illumination will continue to support the various illumination
levels. This field has an effect when the backlight is enabled. The options are:
● 5 sec
● 10 sec-enabled by default
● 15 sec
● 30 sec
● 1 min
● 5 min
● 15 min
● Never

Keyboard Backlight Timeout on The Keyboard Backlight Timeout dims out with the Battery option. The main keyboard
Battery illumination feature is not affected. Keyboard Illumination will continue to support the various
illumination levels. This field has an effect when the backlight is enabled. The options are:
● 5 sec
● 10 sec-enabled by default
● 15 sec
● 30 sec
● 1 min
● 5 min
● 15 min
● Never

Unobtrusive Mode ● Enable Unobtrusive Mode (disabled by default)

When enabled pressing Fn+Shift+B will turn off all light and sound emissions in the system.
Press Fn+Shift+B to resume normal operation.

Miscellaneous Devices Allows you to enable or disable the following devices:

● Enable Camera (enabled by default)
● Enable Hard Drive Free Fall Protection(enabled by default)
● Enable Secure Digital (SD) Card (enabled by default)
● Secure Digital (SD) Card Boot
● Secure Digital (SD) Card Read-Only Mode
MAC Address Pass-Through ● System Unique MAC Address (disabled by default)
● Integrated NIC 1 MAC Address
● Disabled
The feature replaces the external NIC MAC address (in a supported dock or dongle) with the
selected MAC address from the system. The default option is to use the Passthrough MAC
address.

32 System setup
Video
Option Description
LCD Brightness Allows you to set the display brightness depending up on the power source—On Battery and On AC. The
LCD brightness is independent for battery and AC adapter. It can be set using the slider.

NOTE: The video setting is visible only when a video card is installed into the system.

Security
Table 33. Security
Option Description
Admin Password Allows you to set, change, and delete the admin password.
System Password Allows you to set, change, and delete the system password.
Internal HDD-2 Password This option lets you set, change, or delete the password on the system's internal hard disk
drive (HDD).
Strong Password This option lets you enable or disable strong passwords for the system.
Password Configuration Allows you to control the minimum and maximum number of characters allowed for a
administrative password and the system password. The range of characters is between 4
and 32.
Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password
prompts during a system restart.
● Disabled — Always prompt for the system and internal HDD password when they are set.
This option is enabled by default.
● Reboot Bypass — Bypass the password prompts on Restarts (warm boots).
NOTE: The system will always prompt for the system and internal HDD passwords when
powered on from the off state (a cold boot). Also, the system will always prompt for
passwords on any module bay HDDs that may be present.

Password Change This option lets you determine whether changes to the System and Hard Disk passwords are
permitted when an administrator password is set.
Allow Non-Admin Password Changes - This option is enabled by default.

UEFI Capsule Firmware This option controls whether this system allows BIOS updates via UEFI capsule update
Updates packages. This option is selected by default. Disabling this option will block BIOS updates
from services such as Microsoft Windows Update and Linux Vendor Firmware Service
(LVFS)
TPM 2.0 Security Allows you to control whether the Trusted Platform Module (TPM) is visible to the operating
system.
● TPM On (default)
● Clear
● PPI Bypass for Enable Commands
● PPI Bypass for Disable Commands
● PPI Bypass for Clear Commands
● Attestation Enable (default)
● Key Storage Enable (default)
● SHA-256 (default)
Choose any one option:
● Disabled
● Enabled (default)

System setup 33
Table 33. Security (continued)
Option Description
Absolute This field lets you Enable, Disable or Permanently Disable the BIOS module interface of the
optional Absolute Persistence Module service from Absolute Software.
● Enabled - This option is selected by default.
● Disabled
● Permanently Disabled
OROM Keyboard Access This option determines whether users are able to enter Option ROM configuration screen via
hotkeys during boot.
● Enabled (default)
● Disabled
● One Time Enable
Admin Setup Lockout Allows you to prevent users from entering Setup when Admin password is set. This option is
not set by default.
Master Password Lockout Allows you to disable master password support Hard Disk passwords need to be cleared
before the settings can be changed. This option is not set by default.
SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protections. This
option is not set by default.

Secure boot
Table 34. Secure Boot
Option Description
Secure Boot Enable Allows you to enable or disable Secure Boot feature
● Secure Boot Enable
Option is not selected.

Secure Boot Mode Allows you to modify the behavior of Secure Boot to allow evaluation or enforcement of
UEFI driver signatures.
● Deployed Mode (default)
● Audit Mode
Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode.
The Enable Custom Mode option is disabled by default. The options are:
● PK (default)
● KEK
● db
● dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
The options are:
● Save to File- Saves the key to a user-selected file
● Replace from File- Replaces the current key with a key from a user-selected file
● Append from File- Adds a key to the current database from a user-selected file
● Delete- Deletes the selected key
● Reset All Keys- Resets to default setting
● Delete All Keys- Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the
keys will restore to default settings.

34 System setup
Intel Software Guard Extensions
Table 35. Intel Software Guard Extensions
Option Description
Intel SGX Enable This field specifies you to provide a secured environment for
running code/storing sensitive information in the context of
the main OS.
Click one of the following options:
● Disabled
● Enabled
● Software controlled—Default
Enclave Memory Size This option sets SGX Enclave Reserve Memory Size
Click one of the following options:
● 32 MB
● 64 MB
● 128 MB—Default

Performance
Table 36. Performance
Option Description
Multi Core Support This field specifies whether the process has one or all cores
enabled. The performance of some applications improves with
the additional cores.
● All—Default
● 1
● 2
● 3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of
processor.
● Enable Intel SpeedStep
This option is set by default.

C-States Control Allows you to enable or disable the additional processor sleep
states.
● C states
This option is set by default.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of
the processor.
● Enable Intel TurboBoost
This option is set by default.

Hyper-Thread Control Allows you to enable or disable the HyperThreading in the

processor.
● Disabled
● Enabled—Default

System setup 35
Power management
Option Description
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is
connected.
Default setting: Wake on AC is not selected.

Enable Intel ● Enable Intel Speed Shift Technology

Speed Shift
Default setting: Enabled
Technology
Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
● Disabled
● Every Day
● Weekdays
● Select Days
Default setting: Disabled

USB Wake Allows you to enable USB devices to wake the system from Standby.
Support NOTE: This feature is only functional when the AC power adapter is connected. If the AC power
adapter is removed during Standby, the system setup removes power from all the USB ports to
conserve battery power.
● Enable USB Wake Support
Wireless Radio If Enabled, this feature will sense the connection of the system to a wired network and subsequently
Control disable the selected wireless radios (WLAN and/ or WWAN).
● Control WLAN radio - is disabled
Wake on LAN Allows you to enable or disable the feature that powers on the computer from the Off state when
triggered by a LAN signal.
● Disabled
● LAN Only
● LAN with PXE Boot
Default setting: Disabled

Block Sleep This option lets you to block entering to sleep in OS environment. When enabled system won't go to
sleep.
Block Sleep - is disabled

Peak Shift This option enables you to minimize the AC power consumption during the peak power times of day. After
you enable this option, your system runs only in battery even if the AC is attached.
● Enable peak shift—is disabled
● Set battery threshold (15% to 100%) - 15 % (enabled by default)
Advanced This option enables you to maximize the battery health. By enabling this option, your system uses the
Battery Charge standard charging algorithm and other techniques, during the non work hours to improve the battery
Configuration health.
Enable Advanced Battery Charge Mode- is disabled

Primary Allows you to select the charging mode for the battery. The options are:
Battery Charge ● Adaptive—enabled by default
Configuration ● Standard—Fully charges your battery at a standard rate.
● ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology.
● Primarily AC use
● Custom
If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.
NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the
Advanced Battery Charge Configuration option.

36 System setup
POST behavior
Option Description
Adapter Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power
Warnings adapters.
Default setting: Enable Adapter Warnings

Numlock Enable Allows you to enable the Numlock option when the computer boots.
Enable Network. This option is enabled by default.

Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their
standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary
behavior of these keys. The available options are:
● Fn Lock—enabled by default
● Lock Mode Enable/Secondary—enabled by default
● Lock Mode Disable/Standard

Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:
● Minimal
● Thorough—enabled by default
● Auto
Extended BIOS Allows you to create an extra preboot delay. The options are:
POST Time ● 0 seconds—enabled by default.
● 5 seconds
● 10 seconds
Full Screen Log ● Enable Full Screen Logo—not enabled
Warnings and ● Prompt on warnings and errors—enabled by default
errors ● Continue on warnings
● Continue on warnings and errors

Manageability
Option Description
Intel AMT Allows you to provision AMT and MEBx Hotkey function is enabled, during the system boot.
Capability ● Disabled
● Enabled - by default
● Restrict MEBx Access
USB Provision When enabled Intel AMT can be provisioned using the local provisioning file via a USB storage device.
● Enable USB Provision - disabled by default
MEBX Hotkey Allows you to specify whether the MEBx Hotkey function should enable, during the system boot.
● Enable MEBx hotkey—enabled by default

Virtualization support
Option Description
Virtualization This field specifies whether a virtual Machine Monitor (VMM) can utilize the conditional hardware
capabilities provided by Intel Virtualization Technology.
Enable Intel Virtualization Technology—enabled by default.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities
provided by Intel® Virtualization technology for direct I/O.

System setup 37
Option Description
Enable VT for Direct I/O - enabled by default.

Trusted This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional
Execution hardware capabilities provided by Intel Trusted Execution Technology. The TPM Virtualization
Technology, and the Virtualization technology for direct I/O must be enabled to use this feature.
Trusted Execution - disabled by default.

Wireless
Option
Description
Wireless Device Allows you to enable or disable the internal wireless devices.
Enable ● WLAN
● Bluetooth
All the options are enabled by default.

Maintenance screen
Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
BIOS Downgrade This controls flashing of the system firmware to previous revisions. Option 'Allow BIOS downgrade' is
enabled by default.
Data Wipe This field allows users to erase the data securely from all internal storage devices. Option 'Wipe on Next
boot' is not enabled by default. The following is list of devices affected:
● Internal SATA HDD/SSD
● Internal M.2 SATA SDD
● Internal M.2 PCIe SSD
● Internal eMMC
BIOS Recovery This field allows you to recover from certain corrupted BIOS conditions from a recover file on the user
primary hard drive or an external USB key.
● BIOS Recovery from Hard Drive—enabled by default
● Always perform integrity check—disabled by default
First Power On This option lets you set Ownership date.
Date ● Set Ownership Date—disabled by default

System logs
Option Description
BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.
Thermal Events Allows you to view and clear the System Setup (Thermal) events.
Power Events Allows you to view and clear the System Setup (Power) events.

38 System setup
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available. For
laptops, ensure that your computer battery is fully charged and connected to a power before initiating a BIOS update.
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS
update is completed.

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and
the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or
an unnecessary operating system re-install. For more information on this subject, see Knowledge Base Article:
https://www.dell.com/support/kbdoc/000134415/.
1. Restart the computer.
2. Go to Dell.com/support.
● Enter the Service Tag or Express Service Code and click Submit.
● Click Detect Product and follow the instructions on screen.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page.

5. Select your computer model and the Product Support page of your computer appears.
6. Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7. Click Find it myself.
8. Click BIOS to view the BIOS versions.
9. Identify the latest BIOS file and click Download.
10. Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.

Updating BIOS on systems with BitLocker enabled

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and
the system will ask for this on each reboot. If the recovery key is not known, this can result in data loss or
an unnecessary operating system reinstall. For more information about this subject, see Knowledge Article:
Updating the BIOS on Dell Systems With BitLocker Enabled

Updating your system BIOS using a USB flash drive

If the system cannot load into Windows, but there is still a need to update the BIOS, download the BIOS file using another
system and save it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB flash drive. Please refer to the following article for further details How to
Create a Bootable USB Flash Drive using Dell Diagnostic Deployment Package (DDDP)
1. Download the BIOS update .EXE file to another system.
2. Copy the file e.g. O9010A12.EXE onto the bootable USB flash drive.
3. Insert the USB flash drive into the system that requires the BIOS update.
4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu.
5. Using arrow keys, select USB Storage Device and click Enter.

System setup 39
6. The system will boot to a Diag C:\> prompt.
7. Run the file by typing the full filename, for example, O9010A12.exe and press Enter.
8. The BIOS Update Utility will load. Follow the instructions on screen.

Figure 1. DOS BIOS Update Screen

System and setup password

Table 37. System and setup password
Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

You can assign a new System or Admin Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or reboot.
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● The password can contain the numbers 0 through 9.

40 System setup
 ● Only lower case letters are valid, upper case letters are not allowed.
● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes.
The computer reboots.

Deleting or changing an existing system setup password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the
System and Setup password, confirm the deletion when prompted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.
The computer restarts.

System setup 41
 8
Getting help
Topics:
• Contacting Dell

Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.

42 Getting help