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    Communication Policy

    Uploaded by

    Aahna Mittal
    This document outlines XYZ Pty Ltd's communication policy and procedures. It provides principles to guide staff communication practices and applies to all staff. The policy considers continuous improvement, latest technology, compliance, and consistent messaging. Communication channels include print, website, social media, surveys, emails, video, newsletters, and systems. Area managers are responsible for their department's communication and must approve communications, while the HR manager trains staff. The policy outlines timeframes for responding to communication, formatting guidelines, inclusive language practices, and signatures. All external communication requires Marketing Manager approval.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Communication Policy

    Uploaded by

    Aahna Mittal
    27 views3 pages
    This document outlines XYZ Pty Ltd's communication policy and procedures. It provides principles to guide staff communication practices and applies to all staff. The policy considers continuous improvement, latest technology, compliance, and consistent messaging. Communication channels include print, website, social media, surveys, emails, video, newsletters, and systems. Area managers are responsible for their department's communication and must approve communications, while the HR manager trains staff. The policy outlines timeframes for responding to communication, formatting guidelines, inclusive language practices, and signatures. All external communication requires Marketing Manager approval.

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    This document outlines XYZ Pty Ltd's communication policy and procedures. It provides principles to guide staff communication practices and applies to all staff. The policy considers continuous improvement, latest technology, compliance, and consistent messaging. Communication channels include print, website, social media, surveys, emails, video, newsletters, and systems. Area managers are responsible for their department's communication and must approve communications, while the HR manager trains staff. The policy outlines timeframes for responding to communication, formatting guidelines, inclusive language practices, and signatures. All external communication requires Marketing Manager approval.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    27 views3 pages

    Communication Policy

    Uploaded by

    Aahna Mittal
    This document outlines XYZ Pty Ltd's communication policy and procedures. It provides principles to guide staff communication practices and applies to all staff. The policy considers continuous improvement, latest technology, compliance, and consistent messaging. Communication channels include print, website, social media, surveys, emails, video, newsletters, and systems. Area managers are responsible for their department's communication and must approve communications, while the HR manager trains staff. The policy outlines timeframes for responding to communication, formatting guidelines, inclusive language practices, and signatures. All external communication requires Marketing Manager approval.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Communication - Policy and Procedures

    Communication Management
    Purpose

    This policy provides details of XYZ Pty Ltd (XYZ) approach to communication.

    The purpose of the policy is to provide principles to guide the communication practices of XYZ staff.

    This policy applies to all XYZ staff.

    Policy and Procedures

    Our information management policy considers:

     Continuous improvement – to streamline our policy and improve the effectiveness of our
    internal and external communication
     Technology – to apply latest technology to our communication effort
     Compliance – with relevant legislation and regulations
     Consistency – we speak with one voice to reflect our values and to ensure our message is
    correct and consistent

    Communication channels include:

     Print – press releases, marketing material


     Website
     Social media platforms – LinkedIn, Facebook, Instagram
     Surveys to clients, suppliers and staff
     Emails
     Mobile
     Video
     Internal newsletters and bulletins
     Shared drives

    Communication Policy Page 1 of 3


    Communication - Policy and Procedures

     CRM
     Financial management system

    The following applies:

     Each area manager is responsible and accountable for the way communication is managed in their
    department.
     The HR manager is responsible for training all XYZ staff on communication practices
     The area manager approves communications from their department, except essential press
    releases or communication with key stakeholders
     All information used for external communication must follow XYZ’s communication and marketing
    guidelines

    In our communication we value:

     Understanding and respect for diversity


     Professional demeanour
     Respect for differences of opinions
     A civil work atmosphere

    Responding to communication

    Generally, respond using the same method as the original communication (eg if you receive an email,
    reply by email).

    Timeframes

    Respond in the following timeframes wherever possible:

     Email same day


     Social Media same day
     Memos within three (3) working days of receipt
     Letters within three (3) working days of receipt
     Telephone calls within 2 hours (business days)

    Communication Policy Page 2 of 3


    Communication - Policy and Procedures

    Communication formats

     Use the Style Guide in the Marketing Policy for specific presentation guidelines.
     The following general guidelines apply:
    o Use courtesy titles (Mr, Ms, etc) in the inside address of external correspondence. Use the
    addressee’s first name if the person is well-known to you.
    o Do not use courtesy titles in the close of external correspondence.
    o Do not use courtesy titles in internal correspondence (memos and emails).
    o Letters should close with Yours sincerely if the addressee’s name is shown in the inside
    address; Yours faithfully if the addressee’s name is not shown in the inside address.

    Inclusive language

     Comply with cultural protocols by using correct titles, e.g. Aunty, Uncle, Misses.
     Use non-sexist and non-racist language by:
    o avoiding male-dominated terms. For example, use ‘chair’ or ‘chairperson’ instead of ‘chairman’.
    o eliminating the unnecessary use of the person’s gender, e.g. ‘female manager’
    o avoiding the use of pronouns such as ‘he’ or ‘she’. Use ‘their’ instead of ‘his’ or ‘her’.

    Signatures

    The Area Managers are responsible for correspondence in their departments. They may authorise
    supervisors to sign standard communication in some circumstances.

    External Communication – Approval

    All external communication must be approved by the Marketing Manager. Please refer to the Marketing
    policy.

    Communication Policy Page 3 of 3

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