Page 100

Page 22
Note!
If using a printed copy of this Retailer Technical Journal, first check for the latest online version.

DESCRIPTION: BLIS (Blind Spot Information System)

This instruction describes the repair method for "BLIS service required" message in the Drivers
Information Module (DIM), when the following DTC's are stored: B118C04 and B118D04. Either on
Driver door module (DDM) or passenger door module (PDM) side.

The DTC may have been set because of contamination of the connector/terminal.

It is possible that water intrusion caused the contamination.

SERVICE:

Verify the DTC's stored and if the status of the connector/terminal is according to the description:

- Remove the door panel according VIDA group 8-851 instructions.

- Clean & prepare the mirror connector @ the DDM/PDM according the attached instructions.

- Re-install the door panel according VIDA group 8 - 851 instructions.

- Check/clear DTC's

VOLVO STANDARD TIMES GUIDE (VSTG) INFO:

VSTG OPERATION NUMBER:

85120-2 door panel removal/installation See VSTG

99400-2 General check/adjust acc to Technical Journal 0.1 hrs

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change.
Page 96
This can occur with the download of any software package.
This condition can occur during any software download.

SYMPTOM: Software download is interrupted and CEM download failed message may be seen.

SERVICE : Follow the recovery guidelines and CEM recovery method below.

1. ALWAYS ensure a battery charger is used when downloading software and that the voltage of
the vehicle battery/charger does not fall below 10 Volts or go above 16 Volts at any time during the
download. Voltage levels above 16 volts have been reported when using "booster type chargers"
and this results in download failure.

2. Ensure the VCT2000/DiCE is updated to the most recent version of firmware.

3. Ensure that VIDA is upgraded with the latest patch. See Service Product Journals for
VIDA/UPDATES

REQUIRED EQUIPMENT: External power supply to the VCT2000/DiCE.

See attachment for TJ 14902 Attachment.doc" or use Power supply from Panasonic Toughbook
CF-29

RECOVERY METHOD: Reference TJ 14902 instruction. pdf

1. Log out of VIDA and shut down the VIDA application.

2. Disconnect the vehicle battery for 10 seconds and reconnect.

3. Connect an external power supply. (See TJ 14902 attachment) This applies for both DiCE and
VCT2000

4. Start VIDA application and log in.

5. Choose Vehicle Profile tab and select the car from the list of last identified vehicles and press
"OK". If the car is not in the list manually enter the VIN number and press "OK".

Picture 1.

6. Choose the Software tab and purchase CEM reload.

Picture 2.

7. Select Advanced and Press "Send Prog"

Picture 3

8. Choose ECU CEM (node address "50" for P2-cars or node address "726" for P3-cars) and read
hardware part number.

Picture 4

9. Disconnect the vehicle battery.

10. Send Prog command.

Picture 5

11. Reconnect vehicle battery.

12. Choose ECU CEM and read hardware part number. If the Node can not be read after this step
it may be necessary to return to Step 9.
Picture 6

13. Download CEM reload. Answer "No" for CEM replaced.

Picture 7

14. Download original software package where download interrupt occurred.

Page 45
Page 82
SERVICE: For cars produced 2007w20-2009w45: SCL spare part: PN 31202090
NOTE:

It is a must to use this part due to that the CEM software for these vehicles is not yet compatible
with the new SCL that was introduced 2010w20.

For cars produced between 2009w46 and forward:

Use SCL spare part: PN 31280656

NOTE:

If cars between 2009w46-2010w19 has a warning message in DIM "Key error - try again", perform
a CEM upgrade. If the message is still shown after upgrade, continue with ordinary fault tracing
according to VIDA.

VSTG OPERATION NUMBER: 36004-2 Software control module downloading

See VSTG

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change.
 Page 33

Car Customer Service

 Electrical - Weak Battery After Parked For Long Periods

Central Control Module: Customer Interest Electrical - Weak Battery After Parked For Long Periods

TIE Technical Journal

Title Too high quiescent current may drain the battery

Ref No US23515.50 en-GB

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 3723

Func Desc electric distribution box; electric dist

Status Released

Status Date 2010-10-08

Reference

Attachment

Vehicle Type

CSC

DTC

Text CSC= Customer Symptom Code

If using a printed copy of this document, always check for the latest online version.
DESCRIPTION: Customers may report that the battery is weak or has low electrical power after the
car has been parked for longer periods.

A software bug in CEM (Central Electronics Module) has been identified in the chassis numbers
listed in the header. The SW bug may keep one of the internal CEM relays alive after the car has
been turned off and locked.

PRODUCT MODIFICATION: A new software has been developed and introduced in production
from structure week 201032.

SERVICE: In case of a customer complaint please perform a CEM Upgrade.

Page 26
Page 28
Page 27
Page 51
Page 31
Page 44
Note!
If using a printed copy of this Retailer Technical Journal, first check for the latest online version.

DESCRIPTION: BLIS (Blind Spot Information System)

This instruction describes the repair method for "BLIS service required" message in the Drivers
Information Module (DIM), when the following DTC's are stored: B118C04 and B118D04. Either on
Driver door module (DDM) or passenger door module (PDM) side.

The DTC may have been set because of contamination of the connector/terminal.

It is possible that water intrusion caused the contamination.

SERVICE:

Verify the DTC's stored and if the status of the connector/terminal is according to the description:

- Remove the door panel according VIDA group 8-851 instructions.

- Clean & prepare the mirror connector @ the DDM/PDM according the attached instructions.

- Re-install the door panel according VIDA group 8 - 851 instructions.

- Check/clear DTC's

VOLVO STANDARD TIMES GUIDE (VSTG) INFO:

VSTG OPERATION NUMBER:

85120-2 door panel removal/installation See VSTG

99400-2 General check/adjust acc to Technical Journal 0.1 hrs

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change.
Page 30
Page 99
Page 53
Page 97
VOLVO STANDARD TIME GUIDE OPERATION NUMBER

Attachment
Page 48
 Collision Avoidance - 'BLIS Service Required' Message

Blind Spot Module: All Technical Service Bulletins Collision Avoidance - 'BLIS Service Required'
Message

TIE - Technical Journal

Title: "BLIS Service required", message in DIM.

Ref No: US2225464.4.4.0 en-US

Issuer: -

Partner: 3 US 7510 Volvo Cars North America

Func Group: 8468 Func Desc: software

Status: Released

Status Date: 2010-05-10

Issue date: 2010-05-07

Reference:

Attachment

Vehicle Type

CSC

DTC

Text CSC = Customer Symptom Code

DTC = Diagnostic Trouble Code

NOTE!

THIS DOCUMENT SUPERSEDES THE PREVIOUS RETAILER TECHNICAL JOURNAL 22254

DATED 01-19-2010. S/W for S80/V70/XC70 and XC60 added. PLEASE UPDATE YOUR FILES.

DESCRIPTION: In the Drivers Information Module (DIM), the message "BLIS service required"
may appear. This may be caused by diagnostic set up for the Blind Spot Information System
(BLIS).

SERVICE: A new software for BLIS message "service required" is now available.

When having any BLIS related issue first see RTJ 21232 for full understanding of the BLIS
Page 101
 Page 38

function and diagnostics.

Upgrade the Driver Door Module (DDM)/ Passenger Door Module (PDM) with the latest software
(S/W).

After the S/W download, check for Diagnostic Trouble Codes (DTC's).

In case DTC's are present, follow the fault tracing instructions in VIDA.

VOLVO STANDARD TIMES GUIDE (VSTG) INFO:

VSTG Operation number:

36004-2 Software control module downloading.

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change
Page 24
Page 32
Page 50
 Infotainment System - Personal Settings Won't Stay Set

Central Control Module: Customer Interest Infotainment System - Personal Settings Won't Stay Set

Retailer Technical Journal 20045

Personal settings will not hold selected values.

Date 01-22-2010

Note!

If using a printed copy of this Retailer Technical Journal, first check for the latest online version.

AFFECTED VEHICLES
DESCRIPTION:

Some of the personal settings in the ICM (Infotainment Control Module) may change back to the
default value after the car has been parked.

Settings that are affected are,

^ Three flash turn signal function

^ Daytime Running Lights.

PRODUCT MODIFICATION: A new CEM (Central Electronics Module) SW has been released from
structure week 200909 to correct the above condition.

From Chassis number

124:104280 135:102034 136: 63344 156: 23429

SERVICE: Do not replace any parts if the above described symptom occurs. Please perform a
CEM upgrade.

WARRANTY CLAIM INFORMATION

Page 47
Page 54
 Starting System - 'Key Error - Try Again' Mssg Displayed

Central Control Module: Customer Interest Starting System - 'Key Error - Try Again' Mssg
Displayed

TIE - Technical Journal

Title: DIM message "Key error - try again" due to new Steering Column Lock

Ref No: US23086.2.0 en-US

Issuer: -

Partner: 3 US 7510 Volvo cars North America

Func Group: 3669 Func Desc: miscellaneous

Status: Release

Status Date: 2010-06-28

Issue Date: 2010-05-23

Reference: VIDA

Attachment

Vehicle Type

CSC

DTC

Text CSC = Customer Symptom Code

DTC = Diagnostic Trouble Code

Note!
If using a printed copy of this Retailer Technical Journal, first check for the latest online version.

DESCRIPTION: A new SCL (Steering Column Lock) was planned to be introduced in production
2010w20.

The new SCL is only working together with the latest CEM software also introduced from structure
week 2010w20. Due to "use up" the new SCL was already introduced in production before
structure week 2010w20 These cars do not have the latest CEM Software and will show a DIM
Message stating:

KEY ERROR - TRY AGAIN" as soon as the key is inserted.

PRODUCT MODIFICATION: A new CEM software for cars with structure week between 2009w46
to 2010w20 has been developed.

For cars up to structure week 200945 a new CEM software is under development to make it
compatible with the new SCL.
 Changes Introduced Up to April 2009 Inclusive

Accessory Relay: Locations Changes Introduced Up to April 2009 Inclusive

2/193 Relay, Comfort Functions

 Page 8

Accessory Relay: Locations Changes Introduced Up to and Including June 2009

2/193 Relay, Comfort Functions

Page 98
 Collision Avoidance - Unexpected Braking/Mssg.
Displayed

Central Control Module: Customer Interest Collision Avoidance - Unexpected Braking/Mssg.

Displayed

Title Unexpected City Safety Interventions

Ref No US24155.2.1 en-US

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 3872 Func Desc Collision Avoidance

Status Released

Status Date 2011-03-14

Issue Date 2011-03-14

Reference

ATTACHMENT

VEHICLE TYPE

CSC

DTC

Text CSC = Customer Symptom Code

CVM = Closing Velocity Module

Note:

If using a printed copy of this Retailer Technical Journal first check for the latest online version.
DESCRIPTION: For customer complaints of unexpected brake intervention with the message "Auto
Braking by City Safety" displayed in the instrument cluster a CVM upgrade should be performed.

PRODUCT MODIFICATION: This software was introduced in production from structure week
2011W05.

VSTG OPERATION NUMBER: 36004-2 Software control module downloading.

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01
Instruments - BLIS Service Required With Specific DTC's

Blind Spot Module: Customer Interest Instruments - BLIS Service Required With Specific DTC's

TIE - Technical Journal

Title: BLIS Service required with specific DTC's

Ref No: US20649.2.0 en-US

Issuer: -

Partner: 3 US 7510 Volvo Cars North America

Func Group: 8462 Func Desc: electrical outside mirrors, compl

Status: Released

Status Date: 2010-06-28

Issue Date: 2010-06-16

Reference: VIDA

Attachment

Vehicle Type

CSC

DTC

Text CSC = Customer Symptom Code

DTC = Diagnostic Trouble Code

 Collision Avoidance - 'BLIS Service Required' Message

Blind Spot Module: Customer Interest Collision Avoidance - 'BLIS Service Required' Message

TIE - Technical Journal

Title: "BLIS Service required", message in DIM.

Ref No: US2225464.4.4.0 en-US

Issuer: -

Partner: 3 US 7510 Volvo Cars North America

Func Group: 8468 Func Desc: software

Status: Released

Status Date: 2010-05-10

Issue date: 2010-05-07

Reference:

Attachment

Vehicle Type

CSC

DTC

Text CSC = Customer Symptom Code

DTC = Diagnostic Trouble Code

NOTE!

THIS DOCUMENT SUPERSEDES THE PREVIOUS RETAILER TECHNICAL JOURNAL 22254

DATED 01-19-2010. S/W for S80/V70/XC70 and XC60 added. PLEASE UPDATE YOUR FILES.

DESCRIPTION: In the Drivers Information Module (DIM), the message "BLIS service required"
may appear. This may be caused by diagnostic set up for the Blind Spot Information System
(BLIS).

SERVICE: A new software for BLIS message "service required" is now available.

When having any BLIS related issue first see RTJ 21232 for full understanding of the BLIS
 Changes Introduced Up to April 2009 Inclusive

Alarm Module: Locations Changes Introduced Up to April 2009 Inclusive

16/35 Siren Control Module (SCM)

Page 49
Page 77
disturbed and DTC CEM B113187 is set.
The fault will not occur once the wiper has been activated during present driving cycle.

PRODUCT MODIFICATION: The CEM software has been optimized.

*SERVICE: If the symptom has been identified:

Reset the Wiper Motor Module by removing the fuse F9 - 11B9 for 10 seconds. install the fuse.

Then perform a CEM upgrade. SW P/N for 124135 and 136: 30786042. SW P/N for 156:
31270560.

Test the wiper function with wiper stalk activated before starting the car.

*Service info has been updated.

VOLVO STANDARD TIMES GUIDE (VSTG) INFO:

OPERATION NUMBER: 36004-2 Software Download. "See VSTG for time"

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change.
Page 29
 Page 60

function and diagnostics.

Upgrade the Driver Door Module (DDM)/ Passenger Door Module (PDM) with the latest software
(S/W).

After the S/W download, check for Diagnostic Trouble Codes (DTC's).

In case DTC's are present, follow the fault tracing instructions in VIDA.

VOLVO STANDARD TIMES GUIDE (VSTG) INFO:

VSTG Operation number:

36004-2 Software control module downloading.

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change
 Page 13

Alarm Module: Locations Changes Introduced Up to and Including June 2009

16/35 Siren Control Module (SCM)

Instruments - BLIS Service Required With Specific DTC's

Blind Spot Module: All Technical Service Bulletins Instruments - BLIS Service Required With
Specific DTC's

TIE - Technical Journal

Title: BLIS Service required with specific DTC's

Ref No: US20649.2.0 en-US

Issuer: -

Partner: 3 US 7510 Volvo Cars North America

Func Group: 8462 Func Desc: electrical outside mirrors, compl

Status: Released

Status Date: 2010-06-28

Issue Date: 2010-06-16

Reference: VIDA

Attachment

Vehicle Type

CSC

DTC

Text CSC = Customer Symptom Code

DTC = Diagnostic Trouble Code

Page 25
Page 52
Page 23
 Wipers - Wiper Motor Intermittently Inop./DTC CEM
B11387

Central Control Module: Customer Interest Wipers - Wiper Motor Intermittently Inop./DTC CEM
B11387

TIE Technical Journal

Title Windscreen wiper motor intermittent function

Ref No US22231 5.0 en-GB

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 3631

Func Desc windscreen wiper

Status Released

Status Date 2010-10-05

Issue Date 2010-09-27

Reference VIDA

Attachment

Vehicle Type
CSC

DTC

Text CSC's Customer Symptom Code DTC's Diagnostic trouble code

Note!

If using a printed copy of this Retailer Technical Journal, first check for the latest online version.

NOTE!

THIS DOCUMENT SUPERSEDES THE PREVIOUS RETAILER TECHNICAL JOURNAL *22231*

DATED 2010-07-13. Updated service procedure. PLEASE UPDATE YOUR FILES.

DESCRIPTION:

The WWM (windscreen wiper motor) may intermittently not function.

This may occur during the start up of the vehicle while the wiper stalk is activated.

In this typical condition the LIN (Local Interconnect Network) communication between the WMM
and CEM (Central Electronic Module)may be
Computers/Controls - CEM Download Interrupt Recovery

Central Control Module: All Technical Service Bulletins Computers/Controls - CEM Download
Interrupt Recovery

TIE - Technical Journal

Title CEM Recovery - Interrupt of SW download.

Ref No US14902.6.0 en-GB

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 3723 Func Desc electric distribution box; electric dist

Status Released

Status Date 2010-11-23

Issue Date 2010-11-19

Reference

Attachment

Vehicle Type

CSC

DTC

Text CSC = Customer Symptom Code CEM = Central electronics Module

If using a printed copy of this document, always check for the latest online version.

DESCRIPTION:

We have received reports where the software download has been interrupted and it is not possible
to download the CEM.
 Collision Avoidance - Unexpected Braking/Mssg.
Displayed

Central Control Module: All Technical Service Bulletins Collision Avoidance - Unexpected
Braking/Mssg. Displayed

Title Unexpected City Safety Interventions

Ref No US24155.2.1 en-US

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 3872 Func Desc Collision Avoidance

Status Released

Status Date 2011-03-14

Issue Date 2011-03-14

Reference

ATTACHMENT

VEHICLE TYPE

CSC

DTC

Text CSC = Customer Symptom Code

CVM = Closing Velocity Module

Note:

If using a printed copy of this Retailer Technical Journal first check for the latest online version.
DESCRIPTION: For customer complaints of unexpected brake intervention with the message "Auto
Braking by City Safety" displayed in the instrument cluster a CVM upgrade should be performed.

PRODUCT MODIFICATION: This software was introduced in production from structure week
2011W05.

VSTG OPERATION NUMBER: 36004-2 Software control module downloading.

- Claims may be submitted under the new car warranty when there is a documented customer
complaint using claim type: 01
Page 46
 Page 55

Car Customer Service