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July 2020
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allowed under applicable laws.
Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all
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© 2020 Johnson Controls. All rights reserved. JOHNSON CONTROLS, TYCO and Software House are trademarks of
Johnson Controls.
Table of Contents
Preface 5
Conventions 6
Finding More Information 7
Software House Customer Support Center 8
Chapter 1 - Introduction 11
Overview 12
The C•CURE 9000 exacqVision and HDVR Configuration Guide is for new and experienced security system users who
want to use these products with the C•CURE 9000 Security Management System.
In this preface
Conventions 6
Finding More Information 7
Software House Customer Support Center 8
Conventions
This manual uses the following text formats and symbols.
Convention Meaning
Bold This font indicates screen elements, and also indicates when you should take a direct action in a procedure.
Bold font describes one of the following items:
• A command or character to type, or
• A button or option on the screen to press, or
• A key on the keyboard to press
• A screen element or name
blue color text Indicates a hyperlink to a URL, or a cross-reference to a figure, table, or section in this guide.
Indicates a note. Notes call attention to any item of information that may be of special importance.
NOTE
Indicates a caution. A caution contains information essential to avoid damage to the system. A caution
can pertain to hardware or software.
Indicates a warning. A warning contains information that advises users that failure to avoid a specific
action could result in physical harm to the user or to the hardware.
Indicates a danger. A danger contains information that users must know to avoid death or serious injury.
Manuals
C•CURE 9000 software manuals are available in Adobe PDF format on the C•CURE 9000 installation media. You can
access the manuals if you copy the appropriate PDF files from the C•CURE 9000 installation media Manuals\CCURE
folder.
The available C•CURE 9000 Software House manuals are listed in the C•CURE 9000 Installation and Upgrade Guide.
These manuals are also available from the Software House Member Center website
(http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx).
Online Help
You can access C•CURE 9000 Help by pressing F1 or clicking Help from the menu bar in the Administration/Monitoring
Station applications.
Before Calling
Ensure that you:
■ Are the Dealer of record for this account.
■ Are certified by Software House for this product.
■ Have a valid license and current Software Support Agreement (SSA) for the system.
■ Have your system serial number available.
■ Have your certification number available.
Hours Normal Support Hours Monday through Friday, 8:00 a.m. to 8:00 p.m., EST. Except holidays.
Phone For telephone support contact numbers for all regions, see http://www.swhouse.com/support/contact_technical_support.aspx.
EMEA
Hours: 8:00 a.m. to 6:00 p.m. CET
■ Toll Free: +800 CALLTYCO or +800-2255 8926
■ Direct: +31 475 352 722
Asia Pacific
Hours: 9:00 a.m. to 5:00 p.m. CST
■ Toll Free: +800 CALLTYCO or (+800-2255 8926)
■ Direct: +86 21 61916510
■ China only Hotline: 4006711528
■ India only Hotline: 1-800-1082-008
■ Australia: 02-9684-3980
Latin America
■ Colombia: + 57 1 344-1422 +57 2 8912476 +57 4 2040519
■ Costa Rica: + 506 4000-1655
■ República Dominicana: +1 8292353047
■ El Salvador: + 503 21368703
■ Guatemala: + 502 22681206
■ Panamá: + 507 836-6265
■ Mexico: + 52 5585261801
■ Perú: + 511 6429707
■ Venezuela: + 58 212-720-2340
■ Buenos Aires: + 54 11 5199 3104
■ Santiago de Chile: + 56 2 3210 9662
■ Sao Paulo: + 55 11 3181 7377
Chapter 1 - Introduction
In this chapter:
Overview 12
Overview
The C•CURE 9000 integration application is used to configure video servers and video cameras. The operator can display
video views, video tours, perform PTZ controls and trigger alarm events or camera actions when the camera alarm is
activated.
In this chapter
This section describes how to create a new folder for the Video objects.
3. Click to configure a new Video Server. The Video Server editor opens with the General tab available.
Or, Click to open a Dynamic View showing all configured Video Server objects. Double-click on the Video Server
in the list that you want to access and select Edit from the context menu. The Video Server editor opens with the
General tab available.C•CURE 9000
Fields/Buttons Description
Enabled If enabled, C•CURE 9000 attempts to communicate with the server. If not enabled C•CURE 9000does
not attempt to communicate with the server.
Server ID
Import Cameras Click to import all cameras set up with the current video server. See Importing/Creating a Camera on
Page 31.
Connect Checks the server connection. If all user credentials are entered and validated, the server is Online.
Online After the connection is successfully established, indicates the current video server is online.
Connection Configuration
User Name Enter the user name of the server. See the Server Quick Start Guide.
Password Enter the password of the server. See the Server Quick Start Guide.
Communication Select the communication port number previously configured for remote communication in the video
Port server. Range is 0 to 32767. The default is 22609.
Fields/Buttons Description
Preset Setting Set the period in seconds that the server will try to set presets.
Timeout Range: 1 to 60 seconds.
Default: 5 seconds.
Server Info
Server Automatically populated with the server information after a successful configuration and connection.
Description
Serial Number Automatically populated with the Serial Number after a successful configuration and connection.
Server Version Automatically populated with the server version after a successful configuration and connection.
API Version Automatically populated with the API version after a successful configuration and connection.
2. Expand the Video tree. Open the video folder by clicking on located to the left of the folder.
3. Right-click the Video Server that you want to delete, select Delete from the context menu.
A message box appears stating "Are you sure that you want to delete the selected Video Server object?"
4. Click Yes in the message box to delete the Video Server.
Alarms can also be configured from the Video Tree. Right-click on the HDVR Dry Contact
NOTE listed in the Video Tree and select Edit>Alarms.
Field/Button Description
Property
Click in the Property column, and then click . The Property browser opens displaying properties available for the
server. Click a Property to select it and add it to the column.
For the Video Server, there is only one property: Video Server Alarm.
Value Click in the Value column to display a drop-down list of Values associated with the Property that you selected. Click a
Value you want to include as a parameter for the trigger to assign it to the column.
Two values are available: Online and Offline.
NOTE: You must select the Property before you can select the Value.
Action Click in the Action column to display a drop-down list of valid actions. Click on Action that you want to include as a
parameter for the trigger to add it to the column. Two types of actions are available now: Activate Event and Video Camera
Action.
If you select Activate Event, the lower pane in the Alarm tab displays an Event field for you to define the Action
details.See To Configure an Event to Activate on Page 20.
If you select Video Camera Action, the lower pane displays two sub-tabs: Camera tab and Action Type tab. See To
Create a Video Camera Action on Page 21.
Schedule Only the Always Schedule is available for the Video Server.
Camera tab (available if Video Camera Action was selected in the Action field)
Server
Specifies the server for the action. Click to open a list of predefined video servers.
NOTE: You must select the server before you can select the camera.
Camera
Specify the camera for the action. Click to open a list of predefined video cameras.
Field/Button Description
Action Type Selects the action type, such as Record Camera, Camera Preset Command and Camera Pattern Command.
NOTE: Only Record Camera and Camera Preset Command are available.
Enter the parameters for the action type. The parameters vary according to the action type selected. See Parameters on
Page 20.
Parameters
Pre Alarm Time Sets pre-alarm recording time for the camera when you select Record Camera as the action type.
Post Alarm Time Sets post-alarm recording time for the camera when you select Record Camera as the action type.
Preset Selects the preset number to set this preset as the object when you select Camera Preset Command as the action type.
Anytime (Always Schedule) the Video Server Alarm (Property) equals Online (Value), activate the Event (Action) named
Display_1 (Details).
Display_1 is an Event you select in the Event field.
For information about how to create and configure an Event, see the C•CURE 9000 Software Configuration Guide.
Click to open the Event dialog box. Select an event (example: Display Viewer) that you want to associate with
the alarm. Display Viewer is an event configured in C•CURE 9000 Administration Station. See the C•CURE 9000
Software Configuration Guide for information about events.
Once you define the Action details, the Details column displays information about how the Action has been
configured.
7. Click Save and Close to save the configuration and exit.
When the status of Video Server Alarm changes from Offline to Online, the alarm is triggered.
You can find the associated logs, as shown below, in C•CURE 9000 Monitoring Station.
3. Click in the Property column to open the Video Server dialog box showing Properties available for the server.
Select Video Server Alarm.
4. Click in the Value column to display a drop-down list. Select Online.
5. Click in the Action column to display a drop-down list of valid actions and select Video Camera Action. The lower
pane in the Alarms tab displays two sub-tabs: Camera tab and Action Type tab.
6. In the Camera sub-tab, select a server (for example, with the IP address is 10.51.237.105) and a camera (for example,
01-Camera).
7. In the Action Type sub-tab, select Record Camera as the Action Type. Set Pre Alarm Time as 5 seconds and
Post Alarm Time as 2 minutes.
8. Click Save and Close to save the configuration and exit.
9. Take the server offline. After a while, put the server online. When the state changes from offline to online, the
configured alarm is triggered.
You can find associated logs in C•CURE 9000 Monitoring Station. According to the journal, the server is online at
10:34:49 AM. The recording starts as 10:34:44 AM. The journal displays the server’s IP address instead of its name,
as shown below.
10. If you want to check this record, open the popup view window of the 01_Camera. Click to open the Recorded
pane. Click Time Range and enter the time, as shown below. See To Retrieve a Recorded Video on Page 39.
To Remove an Alarm
1. From the Video Server editor dialog box, navigate to the Alarms tab.
2. Use to select the row in the Alarms table for the alarm you want to remove.
3. Click Remove.
4. Click Save and Close to save the configuration and exit.
See the C•CURE 9000 Data Views Guide for more information about maps.
a. Click (Load External File) to open a Windows file selection dialog box so you can load an existing graphic file,
such as a floor plan, to start building a map. Two file categories exist: vector files and raster files. The file types
include:
— Vector - *.dwg *.dxf
— Raster - *.jpg, *.png
You can select the file type to load by choosing either Vector or Raster in the Files of Type field on the Windows
file selection dialog box.
b. Click Import.
a. Click the Type (browse) to open the Select Type dialog box.
b. Scroll down the list and Select HDVR Dry Contact.
c. Click Save and Close.
d. The icon appears on the map.
6. In the Maps dialog box:
a. Position the icon to a location on the map.
b. Click Save.
c. Click Save and Close.
Icon Name
Unknown
Online
Offline
Failed Volume
Unhealthy Disk
Disk Temperature
In this chapter:
3. Click to configure a new camera. The Video Camera editor opens with the General tab available.
Or, click to open a Dynamic View showing all configured camera objects. Double-click on the camera in the list
that you want to access and select Edit from the context menu. The Video Camera editor opens with the General tab
available.
Field/Button Description
Name Enter a unique name up to 100 characters long for the Video Camera.
Enabled Select the Enabled check box to establish the communication between the video camera and
the video server.
Camera Type Select the camera type from the drop-down list. Two types are available: Fixed and Dome.
Presets
Create Select a preset view. Enter a name for the preset in the left box and click Create to create a
new preset.
Delete Select a preset view in the left drop-down list and click Delete to delete the preset selected.
Pan/Tilt
Activates pan and tilt operations for a dome camera. (You can check the image changing in
the left image display area.)
• Use horizontal arrows to move the camera from side to side.
• Use vertical arrows to move the camera up and down.
• Use diagonal arrows to perform a combination of side to side and up and down motions.
NOTE:You can also perform these operations directly in the left image display area by putting
the cursor in the image display area and clicking when the cursor becomes the moving arrow.
Speed Control the tracking speed of the pan/tilt operations. Drag the slider from left to right to change
the speed from slow to fast.
Zoom
Creating/Deleting Preset
1. Select a preset position by using the Pan/Tilt arrow.
2. In the box to the left of Create , enter a name for the preset and click Create
3. The number of the newly created cameras will be automatically added in the Preset drop-down list. You can click the
arrow button to open the Preset drop-down list to check the number.
4. If you want to delete an existing preset, select the preset from the Preset drop-down list.
5. Click Delete to delete.
Importing/Creating a Camera
To Import a Camera
1. Open the Video Server Editor with the General tab available.
2. In the General tab, click Import Cameras to import cameras set up with the current video server.
After a while, a message box appears stating “The camera import is complete. Click Save and Close to take effect.”
3. Click OK.
4. Click Save and Close and re-open the video camera editor to see the imported cameras listed in the tree in the left
Video pane.
To Create a Camera
1. In the Navigation pane of the C•CURE 9000 Administration Station, click Video to open the Video pane.
2. Open the Video folder by clicking on located to the left of the folder.
3. Right-click on the folder, select Video Camera->New.
The Video Camera editor opens allowing you to configure a camera.
4. After you have configured the camera, click Save and Close to save and exit.
Alternatively, if you want to save the video camera and then create a new one, click Save and New. The current video
camera is saved and closed, but the Video Camera Editor remains open to allow you create a new video camera.
4. Double-click on the Video Camera in the list that you want to configure. The Video Camera editor opens.
5. Type a unique name up to 100 characters in the Name field.
6. Type a textual description up to 500 characters in the Description field.
7. Click the Enabled option to establish communication between C•CURE 9000 and the Video Camera.
8. Create a basic Configuration in General tab. See Video Camera General Tab on Page 29.
9. Click the Alarms tab to configure Alarms for the Video Camera editor panel. See Video Camera Alarms Tab on Page
34.
10. Click the StateImages tab to view the state images for Video Camera editor panel. See Video Camera State Images
Tab on Page 37.
11. After you finish editing, click Save and Close to save the configuration.
Creating/Deleting Presets
Alarms can also be configured from the Video Tree. Right-click on the HDVR Dry Contact
NOTE listed in the Video Tree and select Edit>Alarms.
Fields/Buttons Description
Property
Click in the Property column, and then click . The Property browser opens presenting properties available
for the panel. Click a Property to select it and add it to the column.
There are two properties available:Video Camera Alarm and Videoloss
Value Click in the Value column to display a drop-down list of Values associated with the Property that you have
selected. Click a Value you want to include as a parameter for the trigger to assign it to the column.
If you select the property of Video Camera Alarm, click within the Value column to display a drop-down list with
four values available for you to select: Normal, Motion, Analytics and Alarm.
If you select the property of Videoloss, two values are available: True and False.To enable the value of True,
select the check box that appears when you click in the field. To change the value of False, clear the check box.
NOTE: You must select the Property before you can select the Value.
Action Click in the Action column to display a drop-down list of valid actions. Click on Action that you want to include as a
parameter for the trigger to add it to the column. Two types of actions are available now: Activate Event & Video
Camera Action.
• For more information about Activate Event, see To Configure an Event to Activate on Page 20 .
• For more information about Video Camera Action, see To Create a Video Camera Action on Page 21.
Schedule
Event (available if Activate an Allows you select an event for the alarm.
Event was selected in the NOTE: This field is only available only if Activated an Event was selected in the Action column drop-down list.
Action field)
See the C•CURE 9000Software Configuration Guide for information about events.
Camera tab (available if Video Camera Action was selected in the Action field)
Server
Specify the server for the action. Click to open a list of predefined video servers.
NOTE: You must select the server before you can select the cameras.
Fields/Buttons Description
Camera
Specify the camera for the action. Click to open a list of predefined video camera.
Action Type Select the action type, such as: Record Camera, Camera Preset Command, Camera Pattern Command, and
Soft Trigger.
Enter the parameters for the action type. The parameters vary according to the action type selected. See
Parameters on Page 35.
Parameters
Pre Alarm Time Set pre-alarm recording time for the camera when you select Record Camera as the action type.
Post Alarm Time Set post-alarm recording time for the camera when you select Record Camera as the action type
Preset Select the preset number to set this preset as the object when you select Camera Preset Command as the action
type.
To Define an Alarm
To Remove an Alarm
1. From the Video Camera dialog box, navigate to the Alarms tab.
2. Use to select the row in the Alarms table for the Alarm you want to remove.
3. Click Remove.
4. Click Save and Close to save and exit.
Anytime (Always Schedule) the Video Server Alarm (Property) equals Online (Value), activate the Event (Action) named
Display_1 (Details).
Display_1 is an Event you select in the Event field.
For information about how to create and configure an Event, see the C•CURE 9000 Software Configuration Guide
There are three views that can be accessed from the context menu of a Video Camera:
■ View displays the video in a Dynamic View.
■ Popup View displays the video in a Pop-up Window.
■ View in Current Tab displays the video in the current tab in the content area.
The Video Camera Viewer has the buttons shown in Table 9 on Page 38.
Table 9: Video Viewer Buttons
Click... To...
Display camera information on top of the video stream.This function is not available now.
Camera PTZ Controls. Use horizontal arrows to move the camera from side to side. Use the vertical arrows to move the camera up
and down.
To access the Camera Presets, click on the arrow located at the end of the top right of the display.
■ The Retrieve recorded video button turns red when the recorded video is playing.
To Export Video
To Export Video
1. Click Export Video. The Retrieve Recorded Video dialog box opens for you to enter the dates and times to
retrieve the recorded video that you want to export.
2. Click Get Video to open the Save as dialog box. Select a folder to save the exported file in drop-down list and enter
the file name.
3. Click Save to finish.
This chapter describes how to create and configure a Video View with the Video Camera.
In this chapter
Video View 42
Video View
A Video View is a view from a camera or group of cameras. It serves as a building block to construct a video tour.
The Video View Editor is shown in Figure 1 on Page 42, and the fields and buttons are described in Table 10 on Page 42.
Figure 1: Video View
Fields/Buttons Description
Name Enter a unique name, up to 100 characters long, to identify the Video View.
Fields/Buttons Description
Server Name Lists all the video hardware in the tree starting with the video server and the cameras
Name connected to it in rows. This is the default view.
• To add a camera to the view grid in the tree view (the default view, you must click on the
row to highlight it, and then click on it again to drag and drop the camera into the view
grid.
• To view the name of the server and the cameras assigned to it in a dynamic view, as
shown in Figure 1 on Page 42, drag Server Name to the Drag columns to group by
here area.
• To view all the cameras by name in a dynamic view, drag Name to the Drag columns to
group by here area. The cameras are listed in row format. You can click on the next
to a camera to view the server name that the camera is connected to.
• Multiple camera can be selected in the dynamic view by holding down the Shift key and
Ctrl click on each one and then drag and drop the selection to the grid.
• Dragging and dropping a server in the dynamic view to the grid populates the grid with all
the cameras configured on that server.
Enables you to select the number of cameras displayed inside the view. After you select a
view grid type, the appropriate view grid appears in the view area. Each grid is linked to a
camera and shows the video for that camera. Without a link to the camera, the grid remains
blank. You can choose 1x1, 2x2, 3x3, 4x4, 1x5 and 2x8 grid types.
See the C•CURE 9000 Data Views Guide for descriptions of the Dynamic View buttons. Hovering the mouse cursor over the
button gives you a brief description.
2. Expand the Video tree. Open the Video folder by clicking located to the left of the folder.
3. Open the Views folder by clicking located to the left of the folder.
4. In the Views folder, right-click on the Video View that you want to access, select Edit from the context menu to open
the Video View Editor.
2. Open the video folder by clicking on located to the left of the folder. In the Video folder, right-click the Views and
select New.
3. The Video View editor opens, allowing you create a new view. For more information, see Configuring a Video View on
Page 44.
4. After you complete the configuration, click Save and Close to save the configuration and exit.
Alternatively, if you want to save the video view and then create a new one, click Save and New. The current video
view is saved and closed, but the Video View Editor remains open to allow you create a new Video view.
2. Open the video folder by clicking on located to the left of the folder.
3. Open the Views folder by clicking on located to the left of the folder.
4. In the Video Tree, right-click on the Video View that you want to delete, select Delete from the context menu.
A message box appears stating "Are you sure that you want to delete the selected Video View object?".
5. Click Yes in the message box to delete the view.
1. After you successfully add a camera, the camera name and a (x) appears on the top of the image.
This chapter describes how to create and configure a Video Tour with the Video Camera.
In this chapter
Video Tour 48
Video Tour General Tab 50
Video Tour
A video tour is a list of views in sequence for a user- defined dwell time in a Live Video Window. This feature enables you
to view live video from a configured collection of views that are configured to display different cameras and camera groups
in a time sequence.
Beginning with the first camera, video is displayed for a fixed amount of time before automatically advancing to the next
camera. This process continues until the last camera in the tour is reached, or indefinitely if looping is enabled. Looping is
the ability for a user to continuously replay the video tour.
2. Expand the Video tree. Open the Video folder by clicking on located to the left of the folder.
3. Open the Tours folder by clicking on located to the left of the folder.
4. In the Tour Tree, right-click on the Tour that you want to access, select Edit from the context menu to open the Video
Tour Editor.
2. Open the Video folder by clicking on located to the left of the folder. In the Video folder, right-click on Tours and
select New.
3. The Video Tour editor opens, allowing you create the configuration. For more information about configuration, see
Configuring a Video Tour on Page 49.
4. After you finish the configuration, click Save and Close to save the configuration and exit.
Alternatively, if you want to save the video tour and then create a new one, click Save and New. The current video
tour is saved and closed, but the Video Tour Editor remains open to allow you create a new video tour.
2. Open the Video folder by clicking on located to the left of the folder.
3. Open the Tours folder by clicking on located to the left of the folder.
4. In the Tour Tree, right-click on the Tour that you want to delete, select Delete from the context menu.
A message box appears stating "Are you sure that you want to delete the selected Video Tour object?".
5. Click Yes in the message box to delete the tour.
Field Description
Name Enter a unique name up to 100 characters long to identify the Video Tour.
Tour looping If you select Tour Looping, the Video Tour continuously starts over again after the final camera is displayed. If not checked, the
tour runs only once.
Show text If you select Show Text Overlay, predefined text appears over video. This function is not available.
overlay
Preview Allows you to preview the tour. A separate window is created and displays all the views of the tour one-by-one in sequence. See
Preview Window on Page 50
Add Click to open the Video Tours Editor to add Video View to tour.
Move Up In the view list, click the cell to the left of a View to select the View. Then click Move Up to move the selected video view up in the
view sequence.
Move Down In the view list, click the cell to the left of a View to select the View. Then click Move down to move the selected video view down in
the view sequence.
Preview Window
All the views of the tour are displayed one-by-one in the preview window,as shown in Figure 2 on Page 51.
Table 12 on Page 51 describes the buttons and bars on the Preview window.
Table 12: Review Window Definitions
Buttons/Bars Description
As videos of the tour display one by one, the slide automatically moves.
This Appendix lists and describes the journal messages reported to the C•CURE 9000 database.
In Table 13 on Page 54, objects, such as, panel name, point name, or computer name are represented by the "#" symbol.
The actual value for the object property will replace the "#" in the Journal.
Table 13: Integration Journal Messages Definitions
System Activity SoftwareHouse CrossFire Video Driver Service started on computer {#}.
System Error SoftwareHouse CrossFire Video Driver Service started failed on computer {#}.
Video Recording Server record on server {#} camera {#} start at mm/dd/yy hh:mm:ss AM(PM) last for XX
Camera seconds.