Toshiba Personal Computer Satellite P10 Series Maintenance Manual
Toshiba Personal Computer Satellite P10 Series Maintenance Manual
Toshiba Personal Computer Satellite P10 Series Maintenance Manual
TOSHIBA CORPORATION
Copyright 2003 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein. Toshiba Personal Computer Satellite P10 Series Maintenance Manual First edition September 2003 Disclaimer The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the P10 Series at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual. Trademarks IBM is a registered trademark, and OS/2 and PS/2 are trademarks of IBM Corporation. Microsoft, MS-DOS, Windows, DirectSound and DirectMusic are registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks, and SpeedStep is a trademark of Intel Corporation. Sound Blaster is a registered trademark of Creative Technology Ltd. Centronics is a registered trademark of Centronics Data Computer Corporation. Photo CD is a trademark of Eastman Kodak. All other properties are trademarks or registered trademarks of their respective holders.
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Preface
This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Satellite P10 Series, referred to as the P10 Series in this manual. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field. SAFETY PRECAUTIONS Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below. DANGER: Danger indicates the existence of a hazard that could result in death or serious bodily injury if the safety instruction is not observed. WARNING: Warning indicates the existence of a hazard that could result in bodily injury if the safety instruction is not observed. CAUTION: Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed. NOTE: Note contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly. Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire. If you replace the battery pack or RTC battery, be sure to use only the same model battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.
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The manual is divided into the following parts: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendices Hardware Overview describes the P10 Series system unit and each FRU. Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Replacement Procedures describes the removal and replacement of the FRUs. The appendices describe the following: Handling the LCD module Board layout Pin assignments Keyboard scan/character codes Key layout Screw torque list Reliability
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Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type. Key operation Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third. User input Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the computer that appears on its display is presented in the type face below:
Format complete System transferred
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Table of Contents
Chapter 1 1.1 1.2 1.3 1.4 1.5 1.6 Hardware Overview Features ............................................................................................................................ 1-1 System Unit...................................................................................................................... 1-5 2.5-inch Hard Disk Drive............................................................................................... 1-12 Removable Drives.......................................................................................................... 1-13 Power Supply ................................................................................................................. 1-18 Batteries ......................................................................................................................... 1-20
Chapter 2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17
Troubleshooting Procedures
Troubleshooting Introduction .......................................................................................... 2-1 Troubleshooting Flowchart.............................................................................................. 2-2 Power Supply Troubleshooting ....................................................................................... 2-7 Display Troubleshooting................................................................................................ 2-12 FDD Troubleshooting .................................................................................................... 2-15 Keyboard Troubleshooting ............................................................................................ 2-17 External USB Devices Troubleshooting........................................................................ 2-19 TV-Out Failure Troubleshooting ................................................................................... 2-21 Printer Port Troubleshooting ......................................................................................... 2-23 TouchPad Troubleshooting............................................................................................ 2-25 Speaker Troubleshooting ............................................................................................... 2-27 Optical Drive Troubleshooting ...................................................................................... 2-29 Modem Troubleshooting................................................................................................ 2-32 PC Card Troubleshooting .............................................................................................. 2-34 IEEE 1394 Troubleshooting .......................................................................................... 2-36 Wireless LAN Troubleshooting..................................................................................... 2-38 Bluetooth Troubleshooting ............................................................................................ 2-40
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Chapter 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19
The Diagnostic Test .........................................................................................................3-1 Executing the Diagnostic Test..........................................................................................3-2 Config Check Test............................................................................................................3-6 DMI Check Test ...............................................................................................................3-7 PIO Loopback Test...........................................................................................................3-8 IEEE 1394 Test ................................................................................................................3-9 Speaker Audio Test ........................................................................................................3-10 Fan ON/OFF Test...........................................................................................................3-11 Main Battery Charge Test ..............................................................................................3-12 FDD Test ........................................................................................................................3-13 CD-ROM Test ................................................................................................................3-14 Keyboard Test ................................................................................................................3-15 Mouse (Pad) Test ...........................................................................................................3-18 LCD Pixels Mode Test ...................................................................................................3-20 Lid Switch Test ..............................................................................................................3-21 HDD R/W Test ...............................................................................................................3-22 LAN Test........................................................................................................................3-24 RTC Test ........................................................................................................................3-26 CD Control Button Test .................................................................................................3-27
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Chapter 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18 4.19 4.20
Replacement Procedures
General............................................................................................................................. 4-1 Battery.............................................................................................................................. 4-7 PC Card............................................................................................................................ 4-9 Optical Drive Module .................................................................................................... 4-12 Optical Drive.................................................................................................................. 4-14 Wireless LAN Unit ........................................................................................................ 4-16 Expansion Memory........................................................................................................ 4-19 Modem / Bluetooth Unit ................................................................................................ 4-22 Fan, Heat Sink, & CPU.................................................................................................. 4-25 HDD............................................................................................................................... 4-29 Keyboard........................................................................................................................ 4-33 Display Assembly .......................................................................................................... 4-36 Top Cover ...................................................................................................................... 4-38 TouchPad ....................................................................................................................... 4-41 Speakers ......................................................................................................................... 4-43 System Board ................................................................................................................. 4-45 Direct Play Button Board............................................................................................... 4-47 Display Mask ................................................................................................................. 4-49 LCD Module .................................................................................................................. 4-51 FL Inverter Board .......................................................................................................... 4-53
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Appendices Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F Appendix G Handling the LCD Module..................................................................................A-1 Board Layout....................................................................................................... B-1 Pin Assignments .................................................................................................. C-1 Keyboard Scan/Character Codes.........................................................................D-1 Key Layout .......................................................................................................... E-1 Series Screw Torque List .................................................................................... F-1 Reliability ............................................................................................................G-1
1 Hardware Overview
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1 Hardware Overview
Chapter 1
1.1 1.2 1.3 1.4
Contents
Features ...................................................................................................................... 1-1 System Unit................................................................................................................ 1-5 2.5-inch Hard Disk Drive......................................................................................... 1-12 Removable Drives.................................................................................................... 1-13 1.4.1 1.4.2 1.4.3 1.4.4 DVD-R/-RW Drive ................................................................................... 1-13 DVD-ROM Drive...................................................................................... 1-15 DVD Multi-Drive...................................................................................... 1-16 Combo Drive ............................................................................................. 1-17
1.5 1.6
Power Supply ........................................................................................................... 1-18 Batteries ................................................................................................................... 1-20 1.6.1 1.6.2 Main Battery.............................................................................................. 1-20 RTC battery ............................................................................................... 1-21
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1 Hardware Overview
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1.1 Features
1 Hardware Overview
1.1
Features
The Satellite P10 Series Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight and high reliability. This computer incorporates the following features and benefits: CPU
Intel Desktop P4 up to 3.4GHZ , Northwood,Perscott or Celeron upgradable mPGA478 package CPU FSB400 Celeron CPU 2.6G FSB533 Northwood CPU 2.53G/2.66G/2.8G w/o HT FSB800 Northwood CPU 2.4G/2.6G/2.8G/3.0G/3.2G w/HT FSB800 Prescott CPU 3.2G/3.4G W/HT Intel DT Springdale (865 PE) Intel 82801 EB I/O Controller HUB5 (ICH5) PC87591L for Keyboard Controller, Battery management Unit, and RTC. T7L65XB for CardBus and SD Controller nVIDIA NV33M/NV34M/NV31M Graphics controller. ALC202 for AC97 CODEC. SW DIRECT DJ for Direct CD play controller. 8101L for LAN controller TSB43AB21A for IEEE1394 Controller LPC47N227 for Legacy I/O prot Controller.
Chipset
Memory On board with two 200-pin +2.5V SO-DIMM connector, supporting, DDR RAM memory modules. Maximum upgradable to 2GB by two1GMB SO-DIMM module. 128KB/512KB/1MB L2 Cache on CPU. External 32MB VGA DDR-SDRAM with NV33M External 64MB VGA DDR-SDRAM with NV34M External 64MB VGA DDR-SDRAM with NV31M
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1 Hardware Overview
1.1 Features
BIOS
1MB Flash ROM for system BIOS. a) Suspend to RAM/Disk. b) Password protection (System). c) Windows XP ready with PnP d) Various hot key for system control. e) Refreshable f) Complete ACPI 1.0b Function
Power HDD
12 cells Li-Ion 18650 size smart battery Pack with 95Wh capacity 1.5 hour operation as running battery mark 2001 version 1.0/+ program 12 hour charging time to 100% capacity on Li-Ion Battery with the system on. Brightness Minimum plus 3 steps One 2.5", 9.5mm hard disk with capacity 30GB/40GB/60GB/80GB Bus Master IDE 9.5mm, 2.5HDD Support Support Ultra 100 synchronous DMA
ODD Devices One of the following: 5.25 12.7mm height DVD-R/RW device 5.25 12.7mm height DVD-ROM device 5.25 12.7mm height DVD Multi device 5.25 12.7mm height COMBO device 5.25 12.7mm height DVD+RW device Optional Devices 256MB/512MB/1GB SO-DIMM modules MINI PCI module(802.11b,802.11a+b,802.11g,802.11a+g wireless LAN module) Modem with MDC solution module Keyboard An easy-to-use 87-key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. It supports software that uses a 101- or 102-key enhanced keyboard. Includes one Windows key and one Application key. TouchPad This pointing control device, located in the center of the keyboard palm-rest, provides convenient control of the cursor without requiring desk space for a mouse. The TouchPad incorporates two mouse buttons. Display
1-2 Satellite P10 Series Maintenance Manual
1 Hardware Overview 15.4-inch WXGA TFT screen, 19201200 pixels, Response time 35ms (typ.); Contrast ratio 400:1 (typ.); Brightness 200 Nit (typ.) One 25 pins Parallel port, EPP/ECP Capability One 15 pins CRT port, Support DDC 2B One TV-out connector One MIC In port One headphone-out One 2pins AC Adapter Jack One type II PCMCIA Card Bus slots Three 4 pins USB ports One RJ11/RJ45 Port VR for volume control IrDA Port 1394 Port Line-in One SD-card Slot One 10/100T Ethernet Port One type II card sockets SRAM, OTPROM, FLASH ROM, mask ROM memory card up to 64MB MODEM/LAN card 1.8" 10.5mm removable ATA Device Card bus card ACPI 1.0 Compliant
Universal Serial Bus (USB) The computer comes with four USB ports that comply with Universal Host Controller Interface (UHCI). The USB enables daisy-chain connection of up to 127 USB-equipped devices. It is designed for easy configuration by a Plug-and-Play operating system and provides hot insertion/ejection capability.
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1 Hardware Overview
1.1 Features
Parallel port A 25-pin parallel port enables connection of a printer or other parallel device. The port supports Extended Capabilities Port (ECP) conforming to IEEE-1284 and is Enhanced Parallel Port (IEEE 1284) compliant. It features ChiProtect circuitry for protection against damage due to printer power-on. External monitor port A 15-pin CRT port supporting DDC 2B enables connection of an external monitor, which is recognized automatically by Video Electronics Standards Association (VESA) Display Data Channel (DDC) compatible functions. Sound system A Cirrus logic ALC202 for AC97 codec audio subsystem offers industry leading mixed signal technology to enhance the computers multimedia capability. The sound system is equipped with stereo speakers and jacks for headphone and external microphone. TV-out port This video-out mini-jack enables transfer of NTSC or PAL data (video and right/left audio) to external devices such as a TV. LAN port The computer comes with an RJ-45 Local Area Network (LAN) port. The LAN port provides connectivity for LAN. CD/Digital Mode Button and audio/video control buttons Unlock the control buttons by pressing the CD/Digital Mode Button for three seconds. When unlocked, the CD or Digital LED will light on the front panel. When unlocked, press the CD/Digital Mode Button briefly to switch between CD mode and digital mode. CDs can be played with the computer turned off. Pressing play in digital mode will start the computer and launch the digital music player application.
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1 Hardware Overview
1.2
System Unit
The system unit is composed of the following major components: Processor Intel Desktop P4 up to 3.4GHZ , Northwood,Perscott or Celeron upgradable mPGA478 package CPU FSB400 Celeron CPU 2.6G FSB533 Northwood CPU 2.53G/2.66G/2.8G w/o HT FSB800 Northwood CPU 2.4G/2.6G/2.8G/3.0G/3.2G w/HT FSB800 Prescott CPU 3.2G/3.4G W/HT System Logic Intel chipset MCH Springdale PE Integrated DRAM controller Accelerated Graphics Port (AGP) Interface Hub Interface to Intel ICH5 Power Management Functions Fixed Disk Interface Intel 82801 EB I/O Controller HUB5 (ICH5) Keyboard Controller PC87591 is use as keyboard controller and battery management unit Memory System DRAM Two JEDEC standard 200-pins SO-DIMM memory support +2.5V /256MB/512MB/1GB. System & KB Combine ROM BIOS 1MB Flash ROM Video Subsystem (nVIDIA NV33M,NV34M,NV31M Graphics Controller) Microsoft-DX9 & OpenGL-2.0 (with NVIDIA extensions) Graphics APIs hardware support One integrated third-generation transform-and-lighting engines NVIDIA next generation nFiniteFX+ vertex-&-pixel shaders (VS2.0+ & PS2.0+) technology enables full user-programmability for ultra-realistic cinematic quality graphics content creation & display Re-architected quad pipe rendering engine, with radically improved quad-pixel per clock performance 50 million triangles per second setup engine 1000 Million pixels per second fill rate 256-bit 3D and 2D graphics accelerator, with full 32/64/128-bit color with 32- bit z/stencil (24+8 bit) support Complete pipeline support for 128-bit color for ultimate rendering quality
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1 Hardware Overview
NVIDIA Accuview+ anti-aliasing technology for full Quincunx AA capability even for high-resolution UXGA panels Extensive support of compression technology & on-the-fly de-compression for maximizing memory bandwidth utilization, with no visual quality compromises Raw Peak memory bandwidth of 8.0 GB/second Supports 128-bit DDR SDRAM, driven by a twin memory channel architecture, for maximizing memory bandwidth utilization to enhance rendering performance while minimizing power-consumption as well. Dramatically more efficient early Z-cull and Z-clear algorithms DirectX and S3TC texture compression support AGP8x (with Fast Writes & Side-band-Signaling support) - for enhanced host interface bandwidth up-to 2.1Gbytes/second; with AGP4x, 2x support as well Enhanced nView+ multi-display technology supporting any combination of notebook LCD, desktop VGA monitor, DVI display or TV set; with new user & applications control & interface support capabilities Dual CRTC/Simultaneous Dual Display (same or different surfaces) Integrated dual LVDS Transmitter supporting LCD panels up to 2048x1536 @60Hz Integrated 400 MHz Palette-DAC for analog VGA monitors up to 2048x1536 @85Hz refresh Integrated NTSC/PAL TV encoder supporting resolutions up to 1024x768 without the need for panning, with built-in Macrovision (7.1.L1) copy-protection Integrated TMDS transmitter for Digital Visual Interface support with scaling and filtering for flat panels up to 1600x1200 @60Hz DVD- and HDTV-ready MPEG-2 decoding up to 1920x1080i resolutions Most comprehensive MPEG-2 hardware decode functionality, including Inverse Quantization, Inverse Discrete Cosine Transform, Motion Compensation and Color-SpaceConversion VIP1.1 interface support for Analog Video In/Out functionality Dual 12-bit or Single 24-bit configurable DVO ports for up-to 333Mpixels/sec transfer rates Improved visual quality for all display planes (desktop or overlay) over all display devices (LCD, CRT, TV) enabled by improved filtering, adaptive de- interlacing & per-pixel gamma-correction hardware circuitry Full support for all Windows (ME, 2K, XP), MAC OSX & Linux operating systems PowerMizer3.0 technology for further maximizing battery life, while minimizing performance compromises - through dynamic intelligent powering down of currently unused functional blocks Advanced TSMC 0.15 micron with 8-layer metals process, for maximizing performance while minimizing power a critical mobile combination 31x31mm, 701 EPBGA package
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1 Hardware Overview
MicrosoftDirectX9.0 and OpenGL 2.0 graphics API hardware support with NVIDIA extensions. Integrated third-generation transform-and-lighting engine. Next-generation NVIDIA nFiniteFX II vertex and pixel shaders (VS2.0+ and PS2.0+) technology enables full user programmability for ultrarealistic cinematic quality graphics content creation and display. Re-architected quad pipe rendering engine, with radically improved performance for quad-pixel with one texture per clock and for dual-pixel with two textures per clock. 60 million triangles per second setup engine. 1.2 billion pixels per second fill rate. 256-bit 3D and 2D graphics accelerator, with full 32-bit, 64-bit, or 128-bit color with 32-bit z-stencil (24 + 8 bit) support. Complete pipeline support for 128-bit color for ultimate rendering quality. NVIDIA Accuview Antialiasing technology for full Quincunx AA capability, even for high-resolution UXGA panels. Extensive support for compression technology and on-the-fly decompression for maximizing memory bandwidth utilization, with no visual quality compromises. Raw peak memory bandwidth of 9.6 GBps. Support for 128-bit DDR SDRAM, driven by a deep twin independent memory channel architecture, extending from rendering pipes through memor y controllers out to twin independent memory banks. Dramatically more efficient early z-cull and z-clear algorithms. DirectX and S3TC texture-compression support. AGP 3.0 8X (with Fast Writes and sideband signaling support) for enhanced host interface bandwidth up to 2.1 GBps. Includes AGP 2.0 4X, 2X, and 1X support. Enhanced NVIDIA nView multi-display technology supporting any combination of notebook LCD, desktop VGA monitor, DVI display, or TV set. Includes new user controls, applications control, and interface support capabilities. Dual CRTC/simultaneous dual display (same or different surfaces). Integrated dual LVDS transmitter supporting LCD panels up to 2048 1536 32 at 60Hz. Integrated 400 MHz DAC for analog VGA monitors up to 2048 1536 32 at 85 Hz refresh. Integrated NTSC/PAL TV encoder supporting resolutions up to 1024 768 without the need for panning, with built-in Macrovision 7.1.L1 copy-protection. Integrated TMDS transmitter for Digital Visual Interface (DVI) support with scaling and filtering for flat panels up to 1600 1200 at 60 Hz for single link and up to 2560 1536 for dual-link TMDS. DVD-ready and HDTV-ready MPEG-2 decoding up to 1920 1080i resolutions. Most comprehensive MPEG-2 hardware decode functionality with iinverse discrete cosine transformation (IDCT), motion compensation, and color space conversion. VIP 1.1 interface support for analog video-in and video-out functionality.
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1 Hardware Overview
Dual 12-bit or single 24-bit configurable DVO ports for up to 333 meg apixels/s transfer rates. Improved visual quality for all display planes (desktop or overlay) over all display devices (LCD, CRT, TV). Includes improved filtering and per-pixel gammacorrection hardware circuitry. Full support for Windows ME, Windows 2000, Windows XP, MAC OSX, and Linux operating systems. NVIDIA PowerMizer 3.0 technology for further maximizing battery life, while minimizing performance compromises through dynamic intelligent powering down of currently unused functional blocks. Advanced Taiwan Semiconductor Manufacturing Corporation (TSMC) 0.13 micron with 8-layer metals (copper) process, for maximizing performance while minimizing power a critical combination for mobile applications. 31 31 mm, 701 exposed drop-in heat sink (EDHSBGA) package.
SMsC LPC 47N227 Super I/O with LPC Interface PC99 and ACPI 1.0b Compliant Programmable Wakeup Event Interface SMI Support Two IRQ Input Pins Intelligent Auto Power Management 2.88MB Super I/O Floppy Disk Controller Floppy Disk Available on Parallel Port Pins (ACPI Compliant) Enhanced Digital Data Separator 2 Mbps, 1Mbps, 500 Kbps, 300 Kbps, 250 Kbps Data Rates Programmable Pre-compensation Modes Serial Ports Two Full Function Serial Ports High Speed NS 16C550 Compatible UARTs with Send/Receive 16-Byte FIFOs Supports 230k and 460k Baud Programmable Baud Rate Generator Modem Control Circuitry Infrared Communications Controller IrDA v1.2 (4Mbps), HPSIR, ASKIR, Consumer IR Support 2 IR Ports 96 Base I/O Address, 15 IRQ Options and 3 DMA Options Multi-Mode Parallel Port with ChiProtect Standard Mode IBM PC/XT , PC/AT, and PS/2 Compatible Bidirectional Parallel Port Enhanced Parallel Port (EPP) Compatible EPP 1.7 and EPP 1.9 (IEEE 1284 Compliant) IEEE 1284 Compliant Enhanced Capabilities Port (ECP) ChiProtect Circuitry for Protection Against Damage Due to Printer Power-On 192 Base I/O Address, 15 IRQ and 3 DMA Options
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1.2 System Unit Audio subsystem Cirrus logic ALC202 for AC97 codec Ac ,97 2.1 Compatible. Industry Leading Mixed Signal Technology. 20-bit Stereo Digital-to-Analog Converters. 18-bit Stereo Analog-to- Digital Converters. Sample Rate Converters.
1 Hardware Overview
Four Analog Line-level Stereo Inputs for LIN_IN,CD,VIDEO, and AUX. Two Analog Line-level Mono Inputs for Modem and Internal PC Beep. Dual Stereo Line-level Outputs for LINE_OUT and ALT_LINE _OUT. Dual Microphone Inputs. High Quality Pseudo-Differential CD Input. Extensive Power Management Support. Meets or Exceeds the Microsoft PC 99 Audio Performance Requirements. S/PDIF Digital Audio Output. CrystalClear 3D Stereo Enhancement. EE 1394A Host Controller TI TSB43AB21A 1394a-2000 OHCI PHY/Link layer Controller. Fully Supports provisions of IEEE 1394-1995 standard for high-performance serial bus and the IEEE 1394a-2000 supplement. Fully interoperable with FireWireTM and i.LINKTM implementations of IEEE Std 1394 . Meets IntelTM Mobile Power Guideline 2000. Full IEEE 1394a-2000 support includes: connection debounce, arbitrated short reset, multispeed concatenation, arbitration acceleration, fly-by concatenation, and port disable/suspend/resume. Power-down features to conserve energy in battery-powered applications include: automatic device power down during suspend, PCI power management for linklayer, and inactive ports powered down. Ultralow-power sleep mode. Provides two IEEE 1394a-2000 full compliant cable port at 100/200/400 megabits per second (Mbits/s). Cable ports monitor line conditions for active connection to remote node. Cable power presence monitoring. Separate cable bias (TPBIAS) for each port. 3.3-V core logic with universal PCI interfaces compatible with 3.3-V and 5-V PCI signaling environments. Physical write posting of up to three outstanding transactions.
Satellite P10 Series Maintenance Manual 1-9
1 Hardware Overview
Implements PCI burst transfers and deep FIFOs to tolerate large host latency. PCI_CLKRUN protocol. External cycle timer control for customized synchronization. Extended resume signaling for compatibility with legacy DV components. PHY-Link logic performs system initialization and arbitration functions. PHY-Link encode and decode function included for data-strobe bit level encoding. PHY-Link incoming data resynchronized to local clock. Low-cost 24.576-MHz crystal provides transmit and receive data at 100,200,and 400 Mbits/s. Node power class information signaling for system power managemanent. Serial ROM interface supports 2-wire serial EEPROM devices. Provides two general-purpose I/Os . Register software control of contender bit, power class bits, link active control bit, and IEEE 1394a-2000 features. Fabricated in advanced low-power CMOS process. PCI and CardBus implementations. Isochronous receive dual-buffer mode. Out-of order pipelining for asynchronous transmit requests. Register access fail interrupt when PHY SYSCLK is not active. PCI power-management D1 power state.
Audio DJ-Controller SW DIRECT DJ CD Player Mode allows music CD play while notebook is OFF Direct mode with Push mode technology allows function buttons (PLAY_PAUSE, NEXT_TRK/SCAN_FW, PREV_TRK/SCAN_RW, STOP_EJECT) to work while system is ON Low power consumption conserve notebooks battery capacity Work hand-in-hand with traditional ISA/PCI based audio chipset Pass through mode allows this chip to be transparent to the OS and system hardware ATAPI compliant during CD Player Mode Auto power management-SLEEP and SUSPEND states Supports Volume up/down control through and digital volume controller Support activity icon display Supports track number display Minimal software required in Direct Mode Maintains High Quality sound Patent pending Card Bus/SD-IO Host Adapter Conforms to PCI power management specification revision 1.1 Conforms to PCI local bus specification revision 2.2 Supports remote wakeup feature (#PME-compliant) * Supports PCI interrupts (INT)
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1 Hardware Overview
Supports PCI CLKRUN Supports suspend state Supports Plug & Play Operating frequency: PCI (33 MHz max) Supports LSI MIC2563 which controls power supply Supports 3.3-V PCI interface Conforms to SD memory card physical layer specifications (ver. 1.0) Operating frequency 16 MHz max Offers Multimedia card read/write Supports 3.3 V Offers multi-block write/read Conforms to SDIO card specifications (ver. 1.0) Operating frequency 16 MHz max Supports 3.3 V Offers multi-block write/read Conforms to SmartMediaTM electrical specifications (ver. 1.20) and physical format specifications (ver. 1.20), supporting: Supports 3.3-V SmartMediaTM (5.0 V not supported) Supports hardware ECC Conforms to PC Card Standard Release 7 Supports 2 Slot PC-Card Socket
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1 Hardware Overview
1.3
The internal HDD is a random access non-volatile storage device. It has a non-removable 2.5inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a 30 / 40 / 60 / 80GB HDD.
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1 Hardware Overview
1.4
Removable Drives
The module compartments can accommodate the following removable modules: DVD-R/-RW drive DVD-ROM drive DVD Multi-drive drive Combo drive 1.4.1 DVD-R/-RW Drive The DVD-R/-RW drive (Toshiba SD-R6112) accommodates either 12cm (4.72-inch) or 8cm (3.15-inch) CDs or DVDs.
Read speeds DVD-ROM DVD-RAM CD-ROM Write speeds CD-R CD-RW High-Speed CD-RW DVD-R DVD-RW disc Access Speed
Maximum 8 times faster rotational speed Standard rotational speed Maximum 24 times faster rotational speed 4,16 times faster rotational speed 4 times faster rotational speed 4,10 times faster rotational speed 1, 2 times rotational speed 1 times rotational speed
DVD-ROM: 115 ms (3.3-8X) CD-ROM: 105 ms (10.3-24X) DVD-RAM: 170 ms (4.7GB 1X) DVD-ROM: 105 ms (3.3-8X) CD-ROM: 100 ms (10.3-24X) DVD-RAM: 120 ms (4.7GB 1X) DVD-ROM: 195 ms (3.3-8X) CD-ROM: 180 ms (10.3-24X) DVD-RAM: 350 ms (4.7GB 1X) 2 Mbytes (Max)
Buffer capacity
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1 Hardware Overview
Supported formats
CD-R/RW [CD-DA, CD+(E)G, CD-MIDI, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video-CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio)] DVD DVD-RW DVD-R
CD
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, CD-I, CD-I Bridge (Photo-CD, Video-CD) Multisession CD (Phto-CD, CD-EXTRA, CD-R, CD-RW, Portfolio), CD-R, CD-RW DVD DVD-ROM [DVD-5, DVD-9, DVD-10, DVD-18] DVD-R DVD-RW DVD-RAM
CD
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1 Hardware Overview
1.4.2 DVD-ROM Drive The DVD-ROM drive (Toshiba SD-C2612 or Matsushita SR-8177) accommodates either 12cm (4.72-inch) or 8cm (3.15-inch) CDs or DVDs.
Transfer rates
Matsushita SR-8177: The DVD-ROM drive is able to read CD-ROM, CD-R data at 10.3X to 24X CAV mode speed and CD-RW data at 5.1X to 12X CAV mode speed. The drive has a transfer rate of max. 3 600 kbyte/s for CD-ROM data, CDR and max. 1 800 kbyte/s for CD-RW data. The drive is able to read DVD disc at CAV mode speed. The drive has a transfer rate of max. 11.08 Mbyte/s for DVD data. Toshiba SD-C2612: Max.8X (DVD-ROM) / Max. 24X (CD-ROM)/2X (DVD-RAM Ver.1.0)/1X (DVD-RAM Ver.2.1) Max. 10,820 KByte/s (DVD-ROM)/Max. 3,600KByte/s (CD-ROM) Sustained Transfer Rate
Buffer capacity
Matsushita SR-8177: 256 Kbytes (Max) Toshiba SD-C2612 192 Kbytes (Max)
Supported formats
CD:
CD-ROM (mode 1 and mode 2) CD-I (mode 2, form 1 and form 2) CD-RW Enhanced Music CD (CD Plus)** CD-MIDI* DVD-9 DVD-RAM (2.6G/4.7G)
CD-ROM XA (mode 2, form 1 and form 2) CD-TEXT Photo CD CD-I Ready** CD-R* DVD-10 DVD-R (3.95G/4.7G)
DVD: DVD-5
DVD-18* DVD-RW
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1 Hardware Overview
1.4.3 DVD Multi-Drive The Matsushita UJ-811B DVD multi-drive is capable of driving either 12cm (4.72-inch) or 8cm (3.15-inch) DVDs and CDs without using an adaptor.
Read speed
DVD-ROM CD-ROM
Write speed
Max 8X CAV (MAX 10800 kB/s) Max 24X CAV (MAX 3600 kB/s) Max16X Zone CLV 4X CLV 8XCLV 2XCLV 1X CLV 2X ZCLV ( 4.7GB) 180ms (Typ.) (Random) 150ms(Typ.) (Random) 16.6 MB/s :PIO mode4 16.6 MB/s :Multi word mode2 33.3 MB/s :Ultra DMA mode2 2MB CD-ROM CD-ROMXA PhotoCD(multi-session) DVD-ROM CD-R/W CD-I Ready Cd-Extra(CD+) DVD-R(3.9GB, 4.7GB)
DVD-ROM CD-ROM
ATAPI Interface
CD:
DVD-RAM DVD-RW(Ver.1.1)
1-16
1 Hardware Overview
1.4.4 Combo Drive The CD-RW/DVD-ROM combo drive (Toshiba SD-R2412 or TEAC DW-224E-85) is capable of driving either 12cm (4.72-inch) or 8cm (3.15-inch) DVDs and CDs without using an adaptor.
Read speeds
Maximum 8 times faster rotational speed Standard rotational speed Maximum 24 times faster rotational speed 4,8,16,24 times faster rotational speed 4 times faster rotational speed 4,10 times faster rotational speed DVD: 100 ms typ (Toshiba SD-R2412) 110 ms typ (TEAC DW-224E-85) CD: 90 ms typ (10.3-24X) DVD-RAM: 170 ms*
DVD: 85 ms typ* CD: 80 ms typ (10.3-24X)* DVD-RAM: 130 ms typ* DVD: 170 ms typ* CD: 160 ms typ (10.3-24X)* DVD-RAM: 300 ms*
* Toshiba SD-R2412
2 Mbytes (Max)
CD-R CD-RW
CD-R CD-RW [CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video-CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio)] CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED CD MODE CD, CD-I, CD-I Bridge (Photo-CD, Video-CD), Multisession CD (PhotoCD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW DVD DVD-ROM [DVD-5, DVD-9, DVD-10, DVD-18] DVD-R DVD-RW DVD-RAM
1-17
1 Hardware Overview
1.5
Power Supply
The power supply supplies seven different voltages to the system board and performs the following functions: 1. A/D conversion The EC uses 10-bit sampling for A/D conversion to determine the following values: AC adaptor current Battery and temperature
2. AC adaptor and battery check The EC checks the following by A/D converted values: Battery installed
3. Abnormal check The EC determines whether the condition is abnormal, and if so, stores an error code into the error register. 4. Input port management The EC monitors the following input signal status: System power ON/OFF status Direct CD power ON/OFF status
5. Beep and LED control Beep is caused by the low battery status. The EC controls the following two kinds of LED DC IN LED (one color: green) Green = indicates AC adaptor is connected
Battery LED (two colors: orange and green) Green solid = The battery is fully charged.
1-18
1 Hardware Overview
6. Power ON/OFF sequence When power is turned on or off, the EC starts the power on or off sequence. SQ0-4 = power ON sequence SQ5-B = power OFF sequence
7. Battery charging control The EC controls the following. The quick charging ON/OFF The detection of full charge
8. Detection of the low battery The EC detects the low battery point by the gas gauge. LB10M = The system will be driven by the battery for 12 more minutes. LB0 = The battery won't be able to drive the system after 3 minutes. LB1 = The battery can drive the system only during the suspend process. LB2 = The battery cannot drive the system.
9. New battery installation When a new battery is installed, the EC communicates with the E2PROM in the battery to read information of the newly installed battery. 10. Battery capacity calculation The EC reads battery remaining and percentage capacity from the battery through SMBus.
1-19
1 Hardware Overview
1.6 Batteries
1.6
Batteries
The computer has two types of battery: Main battery pack (18650 size) RTC battery The removable main battery pack is the computers main power source when the AC adaptor is not attached. The battery specifications are listed in the table below.
Battery name Main battery RTC battery Material Lithium-Ion Lithium Output voltage 14.8 V 3.3 V Capacity 6450mAH 15 mAh
1.6.1 Main Battery Battery charging is controlled by a power supply microprocessor that is mounted on the system board. The power supply microprocessor controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer. The system charges the battery using quick charge or trickle charge. Quick Battery Charge When the AC adaptor is attached, there are two types of quick charge: quick charge when the system is powered off and normal charge when the system is powered on. The times required for charges are listed in the table below.
Status Normal charge (power on) Quick charge (power off) Charging time 12 hours or longer About 4 hours
1-20
1.6 Batteries
1 Hardware Overview
NOTES 1. The time required for normal charge is affected by the amount of power the system is consuming. Use of the fluorescent lamp and frequent disk access diverts power and lengthens the charge time. Using quick charge, the power supply microprocessor automatically stops the charge after eight hours regardless of the condition of the battery. Overcharging could cause the battery to explode. If any of the following occurs, the battery quick charge process stops. 1. The battery becomes fully charged. 2. The AC adaptor or battery is removed. 3. The battery or output voltage is abnormal. 4. The battery temperature is abnormal. 5. The battery SMBus communication fails. 6. The battery cell is bad. Detection of full charge A full charge is detected from the battery pack through SMBus when the battery is charging. 1.6.2 RTC battery The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. The table below lists the charging time and data preservation period of the RTC battery. The RTC battery is charged by the adaptor or main battery, while the computer is powered on.
Status Charging Time (power on) Data preservation period (full charge) Time About 48 hours 2 month
2.
1-21
2 Troubleshooting Procedures
2-ii
2 Troubleshooting Procedures
Chapter 2
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17
Contents
Troubleshooting Introduction .................................................................................... 2-1 Troubleshooting Flowchart........................................................................................ 2-2 Power Supply Troubleshooting.................................................................................. 2-7 Display Troubleshooting.......................................................................................... 2-12 FDD Troubleshooting .............................................................................................. 2-15 Keyboard Troubleshooting ...................................................................................... 2-17 External USB Devices Troubleshooting.................................................................. 2-19 TV-Out Failure Troubleshooting ............................................................................. 2-21 Printer Port Troubleshooting.................................................................................... 2-23 TouchPad Troubleshooting...................................................................................... 2-25 Speaker Troubleshooting ......................................................................................... 2-27 Optical Drive Troubleshooting ................................................................................ 2-29 Modem Troubleshooting.......................................................................................... 2-32 PC Card Troubleshooting ........................................................................................ 2-34 IEEE 1394 Troubleshooting .................................................................................... 2-36 Wireless LAN Troubleshooting............................................................................... 2-38 Bluetooth Troubleshooting ...................................................................................... 2-40
2-iii
2 Troubleshooting Procedures
Figures Figure 2-1 Figure 2-1 Figure 2-2 Figure 2-3 Figure 2-4 Figure 2-5 Figure 2-6 Figure 2-7 Figure 2-8 Figure 2-9 Figure 2-10 Figure 2-11 Figure 2-12 Figure 2-13 Figure 2-14 Troubleshooting flowchart (1/2) ....................................................................2-3 Troubleshooting flowchart (2/2) ....................................................................2-4 Power Supply Troubleshooting Process.........................................................2-7 Display troubleshooting process ..................................................................2-12 FDD troubleshooting process.......................................................................2-15 Keyboard troubleshooting process ...............................................................2-17 External USB device troubleshooting process .............................................2-19 TV-out troubleshooting process ...................................................................2-21 Printer port troubleshooting process.............................................................2-23 TouchPad troubleshooting process...............................................................2-25 Speaker troubleshooting process ..................................................................2-27 Optical drive troubleshooting process..........................................................2-29 Modem troubleshooting process ..................................................................2-32 PC Card troubleshooting process .................................................................2-34 IEEE 1394 troubleshooting process .............................................................2-36
Tables Table 2-1 Table 2-2 Battery LED ......................................................................................................2-8 DC-IN LED .......................................................................................................2-9
2-iv
2 Troubleshooting Procedures
2.1
Troubleshooting Introduction
Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. The FRUs covered are: 1. Display 2. Floppy Disk Drive 3. Keyboard 4. USB ports 5. TV-out port 6. Printer (parallel) port 7. TouchPad 8. Speaker 9. Optical drive 10. Modem 11. PC Card unit 12. IEEE 1394 port 13. Wireless LAN system 14. Bluetooth
The Diagnostics Disk operations are described in Chapter 3. Detailed replacement procedures are given in Chapter 4. The following tools are necessary for implementing the troubleshooting procedures: 1. Diagnostics Disk (Repair and Sound Repair) 2. Phillips screwdriver (2 mm) 3. 6mm nut driver (for the helix screw nuts on the rear ports for CPU door) 4. 2DD or 2HD formatted work disk for floppy disk drive testing 5. Printer port loopback connector 6. Sycard (PCMCIA test card) 7. Cleaning kit for floppy disk drive troubleshooting 8. Cleaning kit for optical drive troubleshooting 9. Multimeter 10. External monitor 11. USB compatible keyboard 12. Multimedia sound system with line-in and line-out ports 13. Headphones 14. USB test module and USB cable 15. Music CD
2-1
2 Troubleshooting Procedures
2.2
Troubleshooting Flowchart
If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following: Ask the user if a password is registered and, if it is, ask him or her to enter the password. Verify with the customer that Toshiba Windows XP is installed on the hard disk. Operating systems that were not preinstalled by Toshiba can cause the computer to malfunction. Make sure all optional equipment is removed from the computer. Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed, you should use an external FDD to run the diagnostics tests
2-2
2 Troubleshooting Procedures
STA RT
C o n n e c t th e A C a d a p ter to th e D C -IN so c k e t
Is th e D C -IN L E D o n ?
Y es
No
Is th e B a ttery L E D o n ?
Y es
No
T u rn th e P o w e r sw itc h o n
Y es
Is th e P o w e r O n L E D o n ?
Y es
No
No
Y es
Is T o sh ib a W in d o w s b e in g lo a d e d ?
Y es
No
A
Figure 2-1 Troubleshooting flowchart (1/2)
2-3
2 Troubleshooting Procedures
A
Perform the Keyboard Troubleshooting procedures in section 2.6
No
Yes
Insert the diagnostics disk into the FDD. Then run the diagnostics test program.
Yes
No
Yes
After confirming which diagnostics test has detected an error, perform the appropriate procedure as outlined below.
No
System is normal
End
2-4
2 Troubleshooting Procedures
If the diagnostics program cannot detect an error, the problem may be intermittent. The test program should be executed several times to isolate the problem. When a problem has been located, perform the appropriate troubleshooting procedures as follows: 1. If an error is detected by the battery test, perform the Power Supply Troubleshooting procedures in Section 2.3. 2. If an error is detected by the display test, perform the Display Troubleshooting procedures in Section 2.4. 3. If an error is detected by the floppy disk test, perform the FDD Troubleshooting procedures in Section 2.5. 4. If an error is detected by the keyboard test, perform the Keyboard Troubleshooting procedures in Section 2.6. 5. If an error is detected by the printer (parallel) port test, perform the Printer Port Troubleshooting procedures in Section 2.9. 6. If an error is detected by the TouchPad test, perform the TouchPad Troubleshooting procedures in Section 2.10. 7. If an error is detected by the audio test, perform the Speaker Troubleshooting procedures in Section 2.11 and the Optical Drive Troubleshooting Procedures in Section 2.12. 8. If an error is detected by the modem test, perform the Modem Troubleshooting Procedures in Section 2.13.
2-5
2 Troubleshooting Procedures
Other problems that are not covered by the diagnostics program may be discovered by a user. 1. If an error is detected when using an external USB device, perform the External USB Devices Troubleshooting procedures in Section 2.7. 2. If an error is detected when using the TV-out connection, perform the TV-Out Failure Troubleshooting procedures in Section 2.8. 3. If an error is detected when using the speakers, perform the Speaker Troubleshooting procedures in Section 2.11. 4. If an error is detected when using the modem, perform the Modem Troubleshooting procedures in Section 2.13. 5. If an error is detected when using the PCMCIA unit, perform the PCMCIA Troubleshooting procedures in Section 2.14. 6. If an error is detected when using the IEEE1394 device, perform the IEEE1394 device Troubleshooting procedures in Section 2.15. 7. If an error is detected when using the Wireless LAN, perform the Wireless LAN Troubleshooting procedures in Section 2.16. 8. If an error is detected when using the Bluetooth, perform the Bluetooth Troubleshooting procedures in Section 2.17.
2-6
2 Troubleshooting Procedures
2.3
ST A R T
No
Y es
Y es
No
No
Y es
END
2-7
2 Troubleshooting Procedures
The power supply controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The flowchart in Figure 2-2 gives a summary of the process. The procedures described in this section are: Procedure 1: Power status check Procedure 2: Adaptor / battery replacement Procedure 3: Power supply connection check Procedure 4: Diagnostic check Procedure 5: Internal connection check
Procedure 1
The following LEDs indicate the power supply status: Battery LED DC-IN LED The power supply controller displays the power supply status through the Battery and the DC-IN LEDs as listed in the tables below. Table 2-1 Battery LED Battery State Charging LED colors Amber, solid on Green, solid on Green color off Discharging Amber, blinking Definition Battery charging with AC . Battery fully charged by AC Battery abnormal stop charging with AC (Bad cell/ Overheated)
Battery within low state: 12 minutes (LED on for 1 second remaining every 4 seconds) Amber, blinking Battery within critical low state: 3 (LED on for 1 second minutes remaining. The system is protected and cannot be re-powered on every 2 seconds) without the AC power connected. Amber color off Battery not in low or critical low state; Its in discharging state
2-8
2.3 Power Supply Troubleshooting Table 2-2 DC-IN LED AC-IN LED Solid on Off Power supply status AC power exists (LED is solid green). No AC power exists.
2 Troubleshooting Procedures
To check the power supply status, install a battery pack and connect an AC adaptor to the DC-IN port on the computer and to a power supply. If the DC-IN LED or Battery LED is not lit, go to Procedure 2.
Procedure 2
A faulty adaptor may not supply power or may not charge the battery. Perform Check 1. Check 1 Check 2 Connect a new AC adaptor. If the problem is not resolved, go to Check 2. Insert a new battery. If the problem is still not resolved, go to Procedure 3.
2-9
2 Troubleshooting Procedures
Procedure 3
System board
Battery
Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from wall outlet. Check the power cable for breaks. If the power cord is damaged, connect a new AC power cord. If there is no damage, go to Check 2. Make sure the AC adaptor cord and AC power cord are firmly plugged into the DCIN socket, AC adaptor inlet and wall outlet. If these cables are connected correctly, go to Check 3. Make sure that the DC-IN input port socket is firmly secured to the system board of the computer. If the DC-IN input socket is loose, go to Procedure 5. If it is not loose, go to Check 4. Use a multi-meter to make sure that the AC adaptor output voltage is close to 19 V. If the output is several percent lower than 19 V, go to Check 5. If the output is close to 19 V, go to Check 6. Connect a new AC adaptor or AC power cord. If the DC-IN LED does not light, go to Procedure 4. If the battery LED does not light, go to Check 6. Make sure the battery pack is installed in the computer correctly. If the battery is properly installed and the battery LED still does not light, go to Procedure 4.
Check 2
Check 3
Check 4
Check 5
Check 6
2-10
2 Troubleshooting Procedures
Procedure 4
Diagnostic check
The power supply may not charge the battery pack. Perform the following procedures: 1. Reinstall the battery pack. 2. Attach the AC adaptor and turn on the power. If you cannot turn on the power, go to Procedure 5. 3. Run the Diagnostic test following the procedures described in Chapter 3, Tests and Diagnostics. If no problem is detected, the battery is functioning normally. Procedure 5 Replacement check
The system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and the system board. After checking the connection, perform Check 1: Check 1 Check 2 Check 3 Use a multi-meter to make sure that the fuses on the system board are not blown. If a fuse is not blown, go to Check 2. If a fuse is blown, go to Check 3. Make sure that the battery cable is firmly connected to the system board. If it is connected firmly, go to Check 3. The system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
2-11
2 Troubleshooting Procedures
2.4
Display Troubleshooting
START
P e r fo r m e x te r n a l d is p la y c h e c k (P ro c ed u re 1 )
D o e s th e e x te r n a l d is p la y fu n c tio n o k ?
No
P e r fo r m d ia g n o s tic c h e c k (P ro c ed u re 2 )
Y es
W a s a d is p la y p r o b le m d e te c te d ?
No
Y es
P e r fo r m c o n n e c to r a n d r e p la c e m e n t c h e c k (P ro c ed u re 3 )
R e p la c e s y s te m b o a r d
END
2-12
2 Troubleshooting Procedures
This section describes how to determine if the computers display is functioning properly. The process is outlined in Figure 2-3. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: External display check Procedure 2: Diagnostic check Procedure 3: Connector and replacement check
Procedure 1
Connect an external display to the computers external monitor port, then boot the computer. The computer automatically detects the external display. If the external display works correctly, the internal LCD may be damaged. Go to Procedure 3. If the external monitor appears to have the same problem as the internal monitor, the system board may be damaged. Go to Procedure 2.
Procedure 2
Diagnostic check
The Display Test program is stored on the computers Diagnostics disk. This program checks the display controller on the system board. Insert the Diagnostics disk in the computers floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3. If an error is not detected, the display is functioning properly.
2-13
2 Troubleshooting Procedures
Procedure 3
The FL inverter board, LCD module, and system board are connected to the display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: Check 1 Make sure the DDR RAM module is seated properly. Test display again. If the problem still exits, replace the DDR RAM module. If the problem still exists, perform Check 2. Replace the FL inverter board with a new one and test display again. If the problem still exists, perform Check 3. Replace the LCD module with a new one and test display again. If the problem still exists, perform Check 4. Replace the LCD/FL cable with a new one and test display again. If the problem still exists, perform Check 5. Replace the CPU with another of the same specifications. If the problem still exists, perform Check 6. The system board may be damaged. Replace it with a new one.
2-14
2 Troubleshooting Procedures
2.5
FDD Troubleshooting
START
P e r fo r m F D D h e a d c le a n in g c h e c k (P ro ce d u re 1 )
P e r fo r m d ia g n o s tic c h e c k (P ro ce d u re 2 )
W as a FD D p r o b le m d e te c te d ?
No
Y es
P e r fo r m c o n n e c to r a n d r e p la c e m e n t check (P ro ce d u re 3 )
R e p la c e s y s te m b o a r d
END
2-15
2 Troubleshooting Procedures
This section describes how to determine if the removable FDD module is functioning properly. Perform the steps below starting with Procedure 1 and continuing as required. Figure 2-4 gives an outline of the process. Procedure 1: FDD head cleaning check Procedure 2: Diagnostic check Procedure 3: Connector check and replacement check
Procedure 1
The FDD heads can become dirty over time, affecting their performance. Use an FDD cleaning kit to clean the heads. If the FDD still does not function properly after cleaning, go to Procedure 2. Procedure 2 Diagnostic check
Insert the Diagnostics Disk in the FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures. If no FDD problem is detected by the diagnostic test, the FDD is functioning normally. If an error occurs, go to Procedure 3. Procedure 3 Connector check and replacement check
The 3.5-inch FDD is connected to the system board. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: Check 1 Make sure the FDD flexible cable is firmly connected to the FDD and system board. If any of the connections are loose, reconnect firmly and repeat Procedure 2. If any of the connections is damaged, or there is still an error, go to Check 2. Check 2 The FDD unit or FDD flexible cable may be defective or damaged. Replace each with a new one following the steps in Chapter 4. If the FDD is still not functioning properly, perform Check 3. Replace the system board with a new one following the steps in Chapter 4.
Check 3
2-16
2 Troubleshooting Procedures
2.6
Keyboard Troubleshooting
START
P e r fo r m e x te r n a l k e y b o a r d c h e c k (P ro c ed u re 1 )
D o e s th e e x te r n a l k e y b o a r d fu n c tio n o k ?
Y es
P e r fo r m d ia g n o s tic c h e c k (P ro c ed u re 2 )
No
W a s a ke yb o ard p r o b le m d e te c te d ?
No
Y es
P e r fo r m c o n n e c to r a n d r e p la c e m e n t c h e c k (P ro c ed u re 3 )
R e p la c e s y s te m b o a r d
END
2-17
2 Troubleshooting Procedures
To determine if the computers keyboard is functioning properly, perform the following procedures. Figure 2-5 outlines the process. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: External keyboard check Procedure 2: Diagnostic check Procedure 3: Connector and replacement check Procedure 1 External keyboard check
Connect a USB keyboard to one of the computers USB ports, then boot the computer. The computer automatically detects the external keyboard. If the external keyboard works correctly, the internal keyboard or its connections may be faulty. Go to Procedure 2. If the external keyboard appears to have the same problem as the internal keyboard, the system board may be damaged. Replace it with a new one following the instructions in Chapter 4. Procedure 2 Diagnostic check
Run the Diagnostic Program, which will automatically execute the Keyboard Test. Refer to Chapter 3, Tests and Diagnostics for more information on how to run the program. If an error is located, go to Procedure 3. If an error does not occur, the keyboard is functioning properly. Procedure 3 Connector and replacement check
The keyboard and/or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks. Check 1 Make sure the keyboard cable is firmly connected to the system board. If the connection is loose, reconnect firmly and repeat Procedure 2. If there is still an error, go to Check 2. Check 2 The keyboard may be damaged. Replace it with a new one following the instructions in Chapter 4. If the problem still exists, perform Check 3. Check 3 The system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
2-18
2 Troubleshooting Procedures
2.7
START
P e r fo r m e x te r n a l d e v ic e a n d c o n n e c tio n c h e c k (P ro ce d u re 1 )
C h e ck U S B p o rt c o n n e c tio n
Y es
D o e s th e d e v ic e fu n c tio n w h e n c o n n e c te d to a d iffe r e n t U S B p o r t?
No
Y es
O r ig in a l U S B d e v ic e is fa u lty
No
R e p la c e s y s te m b o a r d (P ro ce d u re 2 )
END
2-19
2 Troubleshooting Procedures
To determine if the computers external USB devices are functioning properly, perform the following procedures. Figure 2-6 outlines the process. Start with Procedure 1 and continue as instructed. Procedure 1: External device and connection check Procedure 2: Replace system board Procedure 1 External device and connection check
The USB device may be damaged or the connection may be faulty. Perform Check 1. Check 1 Check 2 Make sure USB device cable is firmly plugged into one of the USB sockets. If the cable is connected correctly, go to Check 2. Plug the USB device into another USB socket (there are three in all). If the USB device still does not work, go to Check 4. If the device functions correctly when connected to another USB port, go to Check 3. Check 3 Check 4 Make sure that the USB socket is firmly secured to the system board of the computer. If the malfunction remains, the system board may be damaged. Go to Procedure 2. Connect an alternative USB device to one of the computers USB ports, and then boot the computer. The computer automatically detects the external device. If the alternative USB device works correctly, the original device may be damaged and should be replaced. If the alternative USB device appears to have the same problem as the original device, the system board may be damaged. Go to Procedure 2. Procedure 2 Replace system board
If the error persists, the system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
2-20
2 Troubleshooting Procedures
2.8
START
P e r fo r m T V c o n n e c tio n c h e c k (P ro ce d u re 1 )
D o e s r e p la c e m e n t T V c a b le fu n c tio n p r o p e r ly ?
No
R e p la c e T V c a b le
No
P e r fo r m T V s e t c h e c k (P ro ce d u re 2 )
T V fu n c tio n in g o k ?
No
U s e d iffe r e n t T V set
Y es
R e p la c e s y s te m b o a r d
END
2-21
2 Troubleshooting Procedures
To determine if the computers TV-out port is functioning properly, perform the following procedures. Figure 2-7 outlines the process. Start with Procedure 1 and continue as instructed. Procedure 1: TV connection check Procedure 2: TV set check Procedure 1 TV connection check
The TV cable may be damaged or the connections may be loose. Perform Check 1: Check 1 Check 2 Check 3 Make sure TV cable is firmly plugged into both the TV set and the TV-out port of the computer. If the cable is connected correctly, go to Check 2. Make sure the TV-out port is firmly secured to the system board of the computer. If the malfunction remains, go to Check 3. The TV cable may be damaged. Replace with a good cable. If the malfunction remains, go to Procedure 2. TV set check
Procedure 2
The TV set may be faulty. Perform Check 1: Check 1 Check 2 Try using the set for television reception. If it does not work, the set may be damaged. If the set does work, perform Check 2. Try connecting a different television to the computer. If the replacement television works, the original set may be damaged. If the replacement set does not work the system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
2-22
2 Troubleshooting Procedures
2.9
START
Yes
No
Yes
END
2-23
2 Troubleshooting Procedures
To determine if the computers printer (parallel) port is functioning properly, perform the following procedures. Figure 2-8 outlines the process. Start with Procedure 1 and continue as instructed. Procedure 1: Diagnostic check Procedure 2: Printer port loopback check Procedure 3: Replace system board Procedure 1 Diagnostic check
Attach the printer port loopback connector firmly to the printer port and run the Diagnostic Program. See Chapter 3 for details. If the printer port test passes, there may be a problem with the printer. Go to Procedure 2. If the printer port test fails, go to Procedure 3. Procedure 2 Printer port loopback check
The printer may be faulty or not connected properly. Perform Check 1. Check 1 Check 2 Check 3 Check 4 Make sure printer cable is firmly plugged into both the printer and the printer port of the computer. If the cable is connected correctly, go to Check 2. Make sure the printer port is firmly secured to the system board of the computer. If the malfunction remains, go to Check 3. The printer cable may be damaged. Replace with a good cable. If the malfunction remains, go to Check 4. The printer may be faulty. Replace it with a good printer or connect it to a different computer. If the replacement printer works or the original printer does not work on a different computer, the printer should be replaced. If the replacement printer does not work either, or the original printer functions normally on a different computer, go to Procedure 3. Procedure 3 Replace system board
The system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
2-24
2 Troubleshooting Procedures
START
END
2-25
2 Troubleshooting Procedures
To determine if the computers built-in TouchPad is functioning properly, perform the following procedures. Figure 2-9 outlines the process. Start with Procedure 1 and continue as instructed. Procedure 1: TouchPad connection check Procedure 2: TouchPad replacement check Procedure 1 TouchPad connection check
The TouchPad is connected via the TouchPad FPC to the system board. Make sure the TouchPad FPC cable is firmly connected to the TouchPad and system board. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks. If any of the connections are loose, reconnect firmly. If any of the connections is damaged, or there is still an error, go to Procedure 2. Procedure 2 TouchPad replacement check
The TouchPad unit or FPC may be defective or damaged. Replace each with a new one following the steps in Chapter 4. If the FDD is still not functioning properly, replace the system board with a new one following the steps in Chapter 4.
2-26
2 Troubleshooting Procedures
No
Yes
Yes
No
END
2-27
2 Troubleshooting Procedures
To determine if the computers built-in speakers are functioning properly, perform the following procedures. Figure 2-10 outlines the process. First adjust the speaker volume to an appropriate level. Start with Procedure 1 and continue as instructed. Procedure 1: Audio source test Procedure 2: Earphone test Procedure 3: Connection check Procedure 4: Replacement check Procedure 1 Audio source test
Try different audio sources (e.g. an audio CD and digital music file) to determine whether the fault is in the speaker system or not. If not all sources have sound problem, the problem is in the source devices. If all have the same problem, continue with Procedure 2. Procedure 2 Earphone test
Connect a set if earphones or external speakers. If these function correctly, go to Procedure 3. If they do not function correctly, the system board may be defective or damaged. Replace it with a new one. Procedure 3 Connection check
Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and make sure the speaker cable is firmly connected to the audio board. If the stereo speakers are still not functioning properly, go to Procedure 4. Procedure 4 Replacement check
If the stereo speakers don't sound properly, the stereo speakers may be defective or damaged. Replace them with new ones. If the stereo speakers still do not work properly, try replacing in turn the audio board and system board.
2-28
2 Troubleshooting Procedures
START
No
Yes
END
2-29
2 Troubleshooting Procedures
This section describes how to determine if the computers internal optical drive is functioning properly. The Satellite P10 module bays can accommodate the following optical drives: DVD-R/RW device DVD-ROM device DVD Multi-drive device COMBO device
Figure 2-11 outlines the process. Perform the steps below starting with Procedure 1 and continue with the other procedures as required. Procedure 1: Audio CD test Procedure 2: Drive cleaning check Procedure 3: Software check Procedure 4: Diagnostic test Procedure 5: Connection and replacement check Procedure 1 Audio CD check
First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive. Go to Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on the front panel does not light when the disc is played and the drive gives no response, go straight to Procedure 3. Procedure 2 Drive cleaning check
Insert a CD/DVD drive-cleaning disk into the drive clean according to the drive-cleaning product instructions. If the problem persists, go to Procedure 3. Procedure 3 Software check
Ensure that the appropriate driver has been installed on the computer for the CD/DVD drive. Procedure 4 Diagnostic test
The audio test program stored in the Diagnostics Disk will test the drives ability to play an audio CD. See Chapter 3 for details. If any errors occur while executing the diagnostic program, go to Procedure 5.
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2 Troubleshooting Procedures
Procedure 5
The optical drive connects to the system board. The drive may be disconnected, or the drive or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Check 2 Make sure the drive is firmly connected to the system board. If the connection is good and there is still an error, go to Check 2. The drive or drive cable may be defective or damaged. Replace each with a new one following the steps in Chapter 4, Replacement Procedures. If the drive is still not functioning properly, perform Check 3. The system board may be damaged. Replace it with new one following the instructions in Chapter 4, Replacement Procedures.
Check 3
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2 Troubleshooting Procedures
START
Yes
No
END
2-32
2 Troubleshooting Procedures
This section describes how to determine if the computer's modem is functioning properly. Figure 2-12 outlines the process. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Telephone line connection check Procedure 2: Modem card connection check Procedure 3: Modem card replacement check Procedure 1 Telephone line connection check
The telephone cable may be damaged or the connections may be loose. Attempt to connect the computer to a network through using the modem. If the modem does not function at all, go to Procedure 3. If the attempt fails because the computer detects no telephone signal, the fault may be in the telephone cable, the wall socket or the modem port. Perform Check 1: Check 1 Check 2 Check 3 Make sure telephone cable is firmly plugged into both the telephone wall socket and the modem port of the computer. If the cable is connected correctly, go to Check 2. Make sure the modem port is firmly secured to the system board of the computer. If the malfunction remains, go to Check 3. The telephone cable may be damaged. Replace with a good cable. If the malfunction remains, go to Procedure 2. Modem card connection check
Procedure 2
Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and ensure that the modem card is well connected to the system board. If the problem persists, perform Procedure 3. Procedure 3 Modem replacement check
The modem card or RJ-11 jack may be faulty. Try replacing them. If the problem persists, the system board may be defective or damaged. Replace the System Board with a new one following the steps in Chapter 4, Replacement Procedures.
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2 Troubleshooting Procedures
START
No
Yes
END
2-34
2 Troubleshooting Procedures
This section describes how to determine if the PC Card player is functioning properly. The process is summarized in Figure 2-13. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Sycard test Procedure 2: PC Card socket replacement check Procedure 1 SYCARD test
The SYCARD test card contains a PC Card test program. Ensure the card in fully inserted into the socket before running the program. If an error occurs during the SYCARD test, perform Procedure 2. If no error occurs, it is likely that the original PC card was faulty. Procedure 2 PC Card socket replacement check
The PC Card socket may be damaged or defective, for instance the socket pins can be bent. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace the socket. If the problem persists, the system board may be defective or damaged. Replace the system board with a new one following the steps in Chapter 4.
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2 Troubleshooting Procedures
START
No
No
IEEE 1394 port and transmission are not faulty. Continue troubleshooting - refer to Figure 2.1
END
2-36
2 Troubleshooting Procedures
To determine if the computers IEEE 1394 system is functioning properly, perform the following procedures. Figure 2-14 outlines the process. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: IEEE 1394 device check Procedure 2: Diagnostic check Procedure 3: Connection and replacement check Procedure 1 IEEE 1394 device check
Connect an IEEE 1394 device to the computers IEEE 1394 port, then boot the computer for Windows XP. The computer should automatically detect the 1394 device. Check whether the device can transmit data to the computer. If the device is able to communicate with the computer, the problem may be intermittent or connections may be faulty. Go to Procedure 2. If communication is impaired, there may be a faulty connection. Go to Procedure 3. Procedure 2 Diagnostic check
Run the Diagnostic Program, which will automatically execute the IEEE 1394 port test for transmission. Refer to Chapter 3, Tests and Diagnostics for more information on how to run the program. If an error is located, go to Procedure 3. If an error does not occur, the 1394 port is functioning properly. Procedure 3 Connection and replacement check
The transmission cable may be damaged or the connections may be loose. Perform Check 1: Check 1 Make sure the transmission cable is firmly plugged into both the IEEE 1394compatible device and the IEEE 1394 port of the computer. If the cable is connected correctly, go to Check 2. Make sure the IEEE 1394 port is firmly secured to the system board of the computer. If the malfunction persists, go to Check 3. The transmission cable may be damaged. Replace with a good cable. If the malfunction persists, go to Check 4 The system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
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2 Troubleshooting Procedures
START
Was a wireless LAN problem delected? Yes Perform connector and replacement check (Procedure 2)
No
Wireless LAN system is not faulty. Continue troubleshooting - refer to Figure 2.1
END
2-38
2 Troubleshooting Procedures
The wireless LAN antenna wire, wireless LAN unit or system board may each be the source of a wireless LAN fault. Any of these components may be damaged. To determine if the computers wireless LAN system is functioning properly, perform the following procedures. Figure 2-15 outlines the process. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: Diagnostic test Procedure 2: Connector and replacement check Procedure 1 Diagnostic test
Run the Diagnostic Program, which will automatically execute the wireless LAN test. Refer to Chapter 3, Tests and Diagnostics for more information on the program. If an error is located, go to Procedure 2. If an error is not located, the wireless LAN system is functioning properly. Procedure 2 Connector and replacement check
The wireless LAN antenna, wireless LAN unit or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks. Check 1 Make sure that the wireless LAN antenna is firmly connected to the wireless LAN unit (refer to Chapter 4 for instructions) and that the wireless LAN unit is securely slotted into the system board. If the problem persists, go to Check 2. Check that the wireless communication switch is turned to On, then make sure that the wireless communication LED on the front panel is lit. If the LED is lit but the wireless LAN function is still faulty, the antenna may be damaged. Replace with a new antenna following the steps in Chapter 4, Replacement Procedures. If the problem persists, or if the wireless LAN LED is not lit when the wireless communication switch is turned to On, go to Check 3. The wireless LAN unit may be damaged. Replace it with a new one following the instructions in Chapter 4. If the problem still exists, perform Check 4. The system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
Check 2
Check 3 Check 4
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2 Troubleshooting Procedures
No
Yes
END
2-40
2 Troubleshooting Procedures
The Bluetooth antenna wire, Bluetooth module or system board may be the source of a Bluetooth fault. Any of these components may be damaged. To determine if the computers Bluetooth system is functioning properly, perform the following procedures. Figure 2-16 outlines the process. Start with Procedure 1 and continue as instructed. Procedure 1: Diagnostic test Procedure 2: Connector and replacement check Procedure 1 Diagnostic test
Run the Diagnostic Program, which will automatically execute the Bluetooth test. Refer to Chapter 3, Tests and Diagnostics for more information on the program. If an error is located, go to Procedure 2. If an error is not located, the Bluetooth system is functioning properly. Procedure 2 Connector and replacement check
The Bluetooth, antenna module or system board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks. Check 1 Make sure that the Bluetooth antenna is firmly connected to the Bluetooth module (refer to Chapter 4 for instructions) and that the Bluetooth FFC is securely slotted into the system board. If the problem persists, go to Check 2. Check that the communication switch is turned to On, then make sure that the communication LED on the left panel is lit. If the LED is lit but the Bluetooth function is still faulty, the antenna module may be damaged. Replace with a new antenna following the steps in Chapter 4, Replacement Procedures. If the problem persists, or if the Bluetooth communication LED is not lit when the Bluetooth communication switch is turned to On, go to Check 3. The Bluetooth module may be damaged. Replace it with a new one following the instructions in Chapter 4. If the problem still exists, perform Check 4. The system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
Check 2
Check 3 Check 4
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2 Troubleshooting Procedures
2-42
3-ii
Contents
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 The Diagnostic Test ......................................................................................................... 3-1 Executing the Diagnostic Test ......................................................................................... 3-2 Config Check Test ........................................................................................................... 3-6 DMI Check Test............................................................................................................... 3-7 PIO Loopback Test .......................................................................................................... 3-8 IEEE 1394 Test ................................................................................................................ 3-9 Speaker Audio Test........................................................................................................ 3-10 Fan ON/OFF Test .......................................................................................................... 3-11 Main Battery Charge Test.............................................................................................. 3-12 FDD Test........................................................................................................................ 3-13 CD-ROM Test................................................................................................................ 3-14 Keyboard Test................................................................................................................ 3-15 Mouse (Pad) Test ........................................................................................................... 3-18 LCD Pixels Mode Test .................................................................................................. 3-20 Lid Switch Test .............................................................................................................. 3-21 HDD R/W Test .............................................................................................................. 3-22 LAN Test ....................................................................................................................... 3-24 RTC Test........................................................................................................................ 3-26 CD Control Button Test ................................................................................................. 3-27
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3-iv
3.1
This chapter explains how to use the Test & Diagnostic program to test the functions of the computers hardware modules. The Test & Diagnostic Program is stored on the T&D diskettes. The program consists of a series of tests that run automatically when the Diagnostics Program items are selected and executed. NOTES: To start the diagnostics, follow these steps 1. Check all cables for loose connections. 2. Exit this program when you are at Main Menu. The TEST & DIAGNOSTIC PROGRAM contains the following functional tests: CONFIG CHECK TEST DMI CHECK TEST PIO LOOPBACK TEST IEEE1394 TEST SPEAKER AUDIO TEST FAN ON/OFF TEST MAIN BATTERY CHARGE TEST FDD TEST CD-ROM TEST KEYBOARD TEST MOUSE(PAD) TEST LCD PIXELS MODE TEST LID SWITCH TEST HDD R/W TEST LAN TEST RTC TEST You will need the following equipment to perform some of the Diagnostic test programs. The diagnostics diskette (2 pcs) A printer loopback connector (PIO Loopback Test) A formatted working diskette for the floppy disk drive test (Floppy Disk Drive Test) A data CD disc (CD-ROM Test) A LAN loopback connector (LAN Test) IEEE1394 Link Cable The following sections explain how to execute the Test & Diagnostic Program and detail the tests within the program.
3-1
3.2
Toshiba MS-DOS is required to run the DIAGNOSTICS PROGRAM. To start the DIAGNOSTIC PROGRAM, follow these steps: 1. Insert the diagnostics diskette #1 in the floppy disk drive and turn on the computer. (The diagnostics diskette contains the MS-DOS boot files.) And then follow the instructions to swap with the diagnostics diskette #2 for T&D program installed in RAM driver. NOTE: To execute the CD test, make sure the CD is installed in the CD/DVD-ROM drive. The T&D Program can run by single test item when you press corresponsive English letter of test item, or run two or more test items what you like if you choose them by Arrow cursors and Space Bar the wonderful thing is you can setup test loop by Enter button. And it also asks you if you like to copy test log file to diskette as reference at the end of test(s). The test list is as the following: A. B. C. D. E. F. G. H. I. J. K. L. M. N. O. P. CONFIG CHECK TEST DMI CHECK TEST PIO LOOPBACK TEST IEEE1394 Test SPEAKER AUDIO TEST FAN ON/OFF TEST MAIN BATTERY CHARGE TEST FDD TEST CD-ROM TEST KEYBOARD TEST MOUSE (PAD) TEST LCD PIXELS MODE TEST LID SWITCH TEST HDD R/W TEST LAN TEST RTC TEST
3-2
If the test result passes, the following display will show up:
3-3
Then press any key for next actions the below display presented if copying test log file onto diskette is necessary. This action will be executed when Y key pressed.
3-4
3.2 Executing the Diagnostic Test It will skip this process if N key pressed.
And then it will check if its necessary to leave this program. Program will quit when Y key pressed and it will go back main menu for next test if N key pressed.
3-5
3.3
The config check test checks unit configuration. It includes: CPU type System memory size ODD type HDD type & capacity BIOS version This test needs input unit Part Number by manual to make comparison with known SKU data. NOTE: To execute this test, you must input unit Part Number as Uppercase Character.
Then it will show its configuration is correct (in green color) or failed (in red color). The screen should display as below, indicating whether the test is passed or failed after comparison.
3-6
3.4
This test will check if the computers Desktop Management Interface (DMI) is correct. DMI includes: Manufacturer Production Name Version Serial Number UUID OEM String It needs to input unit Part Number by manual, then show this unit DMI information and makes comparison with SKU data. NOTE: To execute this test, you must input unit Part Number as Uppercase Character.
The screen should display as below, indicating whether the test is passed or failed after comparison.
3-7
3.5
The PIO loopback test will check below items through PIO loopback connector. External Interrupt External Loopback - including Pattern test, Data Pin test, Control register test & Control pin/ Status pin test.
NOTE: Remember to connect a PIO loopback connector to the computer's printer port before test begins.
The screen should display as below, indicating whether the test is passed or failed when finished.
3-8
3.6
The IEEE 1394 port test checks transmission between the computer and a secondary device along an IEEE 1394 line. An IEEE 1394 transmission line must be firmly connected between the computer and the device before the test is started. The test requires: 1. An IEEE 1394-compatible device 2. An IEEE 1394 transmission line To perform the test: 1. Copy the following files from the BTR20.RAR file on the diagnostics disk to a bootable diskette 1394M.bat TI.exe TI1394.exe 2. Insert the disk, then boot the computer 3. Make sure the machines are firmly connected by the IEEE 1394 transmission line 4. Execute 1394M.bat on the computer 5. Select the IEEE 1394 transmission test for the test device 6. Start data transmission and complete check
3-9
3.7
The speaker audio test allows the user to aurally confirm the speaker functions. And check both speakers if they are OK within 3 times Beep sound generated. NOTE: Remember to tune up the volume as Maximum before this test starts.
The screen should display as below, indicating whether the test is passed or failed after the question.
3-10
3.8
The fan test allows the user to test aurally whether the fan is working. And follow the below procedures for this test: The computer will let the fan be ON after any key pressed. Listen to check whether the fan is working. NOTE: Remember to approach fan outlet that is near right side of unit whether fan is ON.
The computer will stop the fan working after any key pressed. Listen to check if the fan is OFF it means no rotating sound. The screen should display as below, indicating whether the test is passed or failed after the question.
3-11
3.9
NOTE: The AC adaptor (120W, 19V) should be connected to successfully run this test. This test shows and measures the main battery: Battery type (Ni-MH / Lion) Manufacturer (Sony / Sanyo) Remain charge capacity (0 ~ 100%) Charge function (PASS/FAIL) - Battery Is Full showed when remain charge capacity is 100% The screen should display as below, indicating whether the test is passed or failed when finished.
3-12
The subtests run automatically. NOTE: Press Esc key can skip the current subtest.
The screen should display as below, indicating whether the subtests pass or fail when finished.
3-13
The CD-ROM test includes two subtests of the: 1. Random read/partial sequential read function 2. Sequential read function (for all surface) Each item can be chosen by manual. When each test item finished, the CD-ROM tray will open. Check whether the tray can open automatically. NOTE: Press Esc key can skip the current subtest.
The screen should display as below, indicating whether the subtests pass or fail when finished.
3-14
Before keyboard test starts, the keyboard matrix code should be chosen as below display: 1. K (UK, for Europe) 2. S (US, for America) 3. J (JP, for Japan) When you execute this test, the keyboard layout is drawn on the display. When any key is pressed, the corresponding key on the screen changes to black as shown below. It will indicate whether the subtest is passed or failed after the question.
NOTE: The Fn key cannot be tested in the keyboard test. To determine whether the Fn key is working correctly, press Fn+F6 or Fn+F7 keys to check if LCD display brightness change gradually.
3-15
3-16
Pressing a key also reveals that keys scan codes in the upper right hand corner of the screen. When the key is depressed, its make code is displayed. When the key is released, the break code is shown.
3-17
NOTE: The Touch Pad test cannot be used to test an external USB mouse.
The Touch Pad button subtest allows users to test their Touch Pad buttons. If the buttons are clicked, the cursors should appear in the corresponding box of the button figure that is displayed on the screen as below.
After checking T/Pad buttons and cursors function, use Tab key or use T/Pad cursor to click the OK column will end this test. It will indicate whether the subtests pass or fail after three questions.
3-18 Satellite P10 Series Maintenance Manual
NOTE: The above figure has three compartments although the Touch Pad installed may only have two buttons. In this case, the central compartment in the figure does not correspond to any button.
3-19
The screen should display as below, indicating whether the test is passed or failed after the question.
3-20
Follow below steps to run this test: 1. Close the LCD cover. 2. Heard 3 Beep sound happened during LCD closed. 3. Open the LCD. Then it will indicate whether the test is passed or failed.
3-21
3-22
NOTE: Press Ctrl + Break keys can terminate the current subtest.
The screen should display as previous picture, indicating whether the subtest is passed or failed when finished. NOTE: The AC adaptor should be connected to successfully run this test.
3-23
And LAN information will show on the test screen: IO Base Port: 3000H IRQ AH, its IRQ 10. Node it is MAC Address. Line Frame 1514 Bytes. Line Speed 100Mbps or 10 Mbps. Bus ID its 4.
The LAN test includes two subtests of the: 1. Speed100 including Ethernet_802.2, Ethernet_II, Ethernet_SNAP and Ethernet_802.3. All test items are in LSB mode.
3-24
The screen should display as below, indicating whether the subtests pass or fail when finished.
3-25
3-26
Press each of the buttons on the front panel in turn. A yellow bar will appear on the relevant section of the figure if the button passes the test. Press Esc to quit the test.
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3-28
4.1 General
4
4 Replacement Procedures
4.1
General
This chapter explains how to disassemble the computer and replace Field Replaceable Units (FRUs). It may not be necessary to remove all the FRUs in order to replace one. The chart below is a guide to which FRUs need to be removed in order to remove others. Always start by removing the battery pack, next, optional items such as the optional PC Card, then follow the chart downward removing only those FRUs necessary to reach the one you think is causing the computer to operate improperly. Refer to the example on the following page.
Battery pack Optical Drive Module PC Card Wireless Expansion Modem / LAN Memory Bluetooth Unit Module Unit HDD Display Assembly Top Cover Display Mask Keyboard
Fan & Heat Sink CPU Direct Play Button Board System Board Speakers TouchPad FL Inverter Board LCD Module
4-1
4 Replacement Procedures
4.1 General
The example below shows FRUs to be removed before the Direct Play button board can be removed and repaired or replaced. The Direct Play button board is overlapped by the top cover which must be removed before the Direct Play button board can be reached. The removable optical drive module, HDD, keyboard, and display assembly in turn overlap the top cover. Always starts the disassembly process by removing the battery pack.
Battery pack Optical Drive Module PC Card Wireless Expansion Modem / LAN Memory Bluetooth Unit Module Unit HDD Display Assembly Top Cover Display Mask Keyboard
Fan & Heat Sink CPU Direct Play Button Board System Board Speakers TouchPad FL Inverter Board LCD Module
4-2
4.1 General
4 Replacement Procedures
Safety Precautions Before you begin disassembly, read the following safety precautions and observe them carefully as you work. DANGER: 1. Always use the lithium ion battery pack or backup battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode. Heating or disassembling the battery pack could cause leakage of alkaline solution. Throwing the battery pack into a fire could cause the battery pack to explode. The power supply, FL inverter and other components carry high voltages. To avoid the risk of electric shock when you need to turn on the power of a partially disassembled computer to check its operation, be very careful not to touch connectors or components. Also, do not disassemble individual components in firstlevel maintenance.
2.
WARNING: To avoid the risk of electric shock or other injury: 1. Always turn the power off and disconnect the AC adaptor from the power source. 2. Remove any metal jewelry or accessories such as necklaces, bracelets, or rings. Batteries in the computer retain an electrical charge so there is danger of electrical shock even when the computer is disconnected from an AC power source. 3. Never work with wet or damp hands. 4. The computer contains sharp edges and corners: be careful not to injure yourself. 5. Make sure that all replacement components meet the specifications for the computer and that all cables and connectors are securely fastened. CAUTION: To avoid damage to the computer: 1. When you change a component, be sure the replacement component meets the required specifications. Never use foreign parts. 2. Metal objects such as screws or paper clips which fall into the unit can cause a shortcircuit, fire, or other internal damage. 3. When assembling the computer, make sure you use the correct screws to secure the various pieces in place. Screw sizes are listed in their corresponding figure. Make sure all screws are securely fastened. Loose screws can cause short circuits, resulting in heat, smoke, or fire. 4. Before removing an FRU or other component, make sure all cables to the component have been disconnected. 5. If you use AC power, be sure to use the cable that came with the computer or one recommended by Toshiba.
4-3
4 Replacement Procedures
4.1 General
Before You Begin Look over the procedures in this section before you begin disassembling the computer. Familiarize yourself with the disassembly and reassembly steps. Begin each procedure by removing the AC adaptor and the battery pack as instructed in section 4.2. 1. Do not disassemble the computer unless it is operating abnormally. 2. Use only the correct and approved tools. 3. Make sure the working environment is free from the following elements whether you are using or storing the computer. Dust and contaminates Static electricity Extreme heat, cold and humidity 4. Make sure the FRU you are replacing is causing the abnormal operation by performing the necessary troubleshooting and diagnostics tests described in chapters 2 and 3 of this manual. 5. Do not perform any operations that are not necessary and use only the described procedures for disassembling and installing FRUs in the computer. 6. After removing parts from the computer, place them in a safe place away from the computer so they will not be damaged and will not interfere with your work. 7. You will remove and replace many screws when you disassemble the computer. When you remove screws, make sure they are placed in a safe place and identified with the correct parts. 8. When assembling the computer make sure you use the correct screws to secure the various pieces. Screw sizes are listed in their corresponding figures. 9. The computer contains many sharp edges and corners, so be careful not to injure yourself. 10. After you have replaced an FRU, make sure the computer is functioning properly by performing the appropriate test on the FRU you have fixed or replaced.
4-4
4.1 General
4 Replacement Procedures
Disassembly Procedures The computer has two basic types of cable connectors: Pressure Plate Connectors Standard Pin Connectors To disconnect a Pressure Plate connector, lift up the tabs on either side of the connectors plastic pressure plate and slide the cable out of the connector. To connect the cable to a Pressure Plate connector, make sure the pressure plate is fully lifted and slide the cable into the connector. Secure the cable in place by pushing the sides of the pressure plate down so the plate is flush with the sides of the connector. Gently pull on the cable to make sure the cable is secure. If you pull out the connector, connect it again making sure the connectors pressure plate is fully lifted when you insert the cable. Standard pin connectors are used with all other cables. These connectors can be connected and disconnected by simply pulling them apart or pushing them together. Assembly Procedures After you have disassembled the computer and fixed or repaired the problem that was causing the computer to operate abnormally, you will need to reassemble the computer. Install all the removed FRUs following the steps described in the corresponding sections in this chapter. While assembling the computer, remember the following general points: Take your time, making sure you follow the instructions closely. Most problems arise when you get in a hurry assembling the computer. Make sure all cables and connectors are securely fastened. Before securing the FRU or other parts, make sure that no cables will be pinched by screws or the FRU. Check that all latches are closed securely. Make sure all the correct screws are used to secure all FRUs. Using the wrong screw can either damage the threads on the screw or the head of the screw and may prevent proper seating of an FRU. After installing an FRU in the computer, confirm that the FRU and the computer are functioning properly.
4-5
4 Replacement Procedures
4.1 General
Tools and Equipment The use of Electrostatic Discharge (ESD) equipment is very important for your safety and the safety of those around you. Proper use of these devices will increase the success rate of your repairs and lower the cost for damaged or destroyed parts. The following equipment is necessary to disassemble and reassemble the computer: One M2 Phillips screwdriver to remove and replace screws. One T5 security screwdriver. Tweezers, to lift out screws that you cannot grasp with your fingers. ESD mats for the floor and the table you are working on. ESD wrist strap or heel grounder. Anti-static carpeting or flooring. Air-ionizers in highly static sensitive areas.
4-6
4.2 Battery
4 Replacement Procedures
4.2
Battery
Removing the Battery Pack To remove the battery pack from the battery bay, follow the steps below. 1. 2. Turn the computer upside down. Slide the battery bay latch to release the battery pack then remove it from the bay.
NOTE: For environmental reasons, do not throw away a spent battery pack. Please return spent battery packs to Toshiba.
4-7
4 Replacement Procedures
4.2 Battery
Installing the Battery Pack To install the battery pack in the battery bay, follow the steps below and refer to the figure in the preceding section. WARNING: The battery is a lithium ion battery and can explode if not properly replaced, used, handled or disposed of. Use only batteries recommended by Toshiba as replacements. 1. Slide the battery pack into the battery bay. The battery bay latch will click automatically and secure the battery pack in position.
4-8
4.3 PC Card
4 Replacement Procedures
4.3
PC Card
Removing a PC Card To remove a PC Card, follow the steps below. 1. Push the PC Cards eject button. The button pops out when you release it.
4-9
4 Replacement Procedures 2. Push the eject button once more to pop the PC Card out slightly. 3. Grasp the PC Card and remove it.
4.3 PC Card
Figure 4-3 Removing the PC Card 4. Push the eject button back into place, if necessary.
4-10
4.3 PC Card
4 Replacement Procedures
Installing the PC Card To install the PC Card, follow the steps below and refer to the figures in the preceding section. 1. Make sure the eject button does not stick out. 2. Insert the PC Card and press gently to ensure a firm connection.
4-11
4 Replacement Procedures
4.4
Removing the Optical Drive Module To remove the optical drive module, follow the steps below: 1. 2. 3. Turn the computer upside down. Remove one black M2.4x6 screw from the back cover where it pins the optical drive module into place Slide the optical drive module from the bay.
4-12
4 Replacement Procedures
Installing the Optical Drive Module To install a device in the optical drive module bay, follow the steps below and refer to the figure in the preceding section. 1. Slide the device into the optical drive module bay. 2. Secure the one black M2.4x6 screw.
4-13
4 Replacement Procedures
4.5
Optical Drive
DVD-R/-RW device DVD-ROM device DVD Multi-drive device Combo device
Disassembling the Optical Drive To disassemble the optical drive, first remove the drive from its module bay, then follow the steps below. 1. Remove two black M28 screws from the back bracket plate. Remove the back bracket plate. 2. Remove four black M24 screws (two from each side of the drive) securing the main bracket. Lift off the main bracket.
Figure 4-5 Removing the bracket screws 3. Pull the optical drive board from the rear of the drive.
4-14
4 Replacement Procedures
Reassembling the Optical Drive To reassemble an optical drive, follow the steps below and refer to the figure in the preceding section. 1. Fit the optical drive board to the rear panel of the optical drive. 2. Place the drive in the main bracket and secure with four black M24 screws (two from each side of the drive). 3. Position the back bracket plate and secure with two black M28 screws.
4-15
4 Replacement Procedures
4.6
Removing the Wireless LAN Unit To remove the wireless LAN unit, first remove the battery pack then follow the steps below. 1. Turn the computer upside down and loosen four embedded security screws securing the wireless LAN compartment cover. 2. Lift off the wireless LAN compartment cover.
4-16
4 Replacement Procedures
3. Detach the two ends of the wireless LAN antenna. 4. Gently press out on the latches. One end of the wireless LAN unit will pop up. 5. Grasp the wireless LAN unit and pull it out.
Figure 4-7 Removing the wireless LAN unit CAUTION: Do not touch the connectors on the wireless LAN unit or on the computer. Debris on the connectors may cause malfunction.
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4 Replacement Procedures
Installing the Wireless LAN Unit To install the wireless LAN unit, follow the steps below and refer to the figures in the preceding section. 1. Turn the computer upside down and loosen four embedded security screws securing the wireless LAN compartment cover. 2. Lift off the wireless LAN compartment cover. 3. Fit the wireless LAN units connector to the computers connectors and press carefully to ensure firm contact. CAUTION: Do not touch the connectors on the wireless LAN unit or on the computer. Debris on the connectors may cause malfunction. 4. Gently, push the wireless LAN unit down until the latches engage the unit to hold it in place. 5. Attach the ends of the wireless LAN antenna. The black antenna cable should be attached to the connector nearer the rear side of the computer, the white antenna cable to the connector closer to the front panel. 6. Seat the wireless LAN compartment cover and secure it with the four embedded security screws.
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4 Replacement Procedures
4.7
Expansion Memory
Removing the Expansion Memory To remove the expansion memory, first remove the battery pack, then follow the steps below. 1. Turn the computer upside down. 2. Remove two embedded screws securing the expansion memory cover. 3. Lift off the expansion memory cover.
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4 Replacement Procedures
4. Gently press out on the latches. One end of the expansion memory pops up. 5. Grasp the expansion memory and pull it out.
Figure 4-9 Removing the expansion memory CAUTION: Do not touch the connectors on the expansion memory or on the computer. Debris on the connectors may cause memory access problems.
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4 Replacement Procedures
Installing the Expansion Memory To install the expansion memory, follow the steps below and refer to the figures in the preceding section. 1. Turn the computer upside down. 2. Remove the two embedded screws securing the expansion memory cover. 3. Lift off the expansion memory cover. 4. Fit the expansion memorys connectors into the computers connectors and press carefully to ensure firm contact. CAUTION: Do not touch the connectors on the expansion memory or on the computer. Debris on the connectors may cause memory access problems. 5. Gently, push the expansion memory down until latches on either side engage the expansion memory to hold it in place. 6. Seat the expansion memory cover in place and secure it with two embedded screws.
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4 Replacement Procedures
4.8
Optional modem and Bluetooth units occupy the same connector so only one can be fitted at a time. The removal and installation procedures are the same for both. Removing the Modem / Bluetooth Unit To remove the installed modem or Bluetooth unit, first remove the battery pack, then follow the steps below. 1. Turn the computer upside down. 2. Remove two embedded screws securing the modem / Bluetooth unit cover. 3. Lift off the modem / Bluetooth unit cover.
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4 Replacement Procedures
Figure 4-11 Removing the modem / Bluetooth unit screws 5. Carefully lift the unit off its connector. 6. If a modem is being removed, disconnect its power cable from the system board. If a Bluetooth unit is being removed, disconnect its FPC cable from the system board.
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4 Replacement Procedures
Installing the Modem / Bluetooth Unit To install a modem or Bluetooth unit, follow the steps below and refer to the figures in the preceding section. 1. Turn the computer upside down. 2. Remove two embedded screws securing the modem / Bluetooth unit cover. 3. Lift off the modem / Bluetooth unit cover. 4. If a modem is being fitted, connect the power cable. If a Bluetooth unit is being fitted, connect the FPC cable. 5. Fit the modem / Bluetooth unit onto its connector and secure with two M2.53 screws. 6. Replace the modem / Bluetooth unit cover and secure with two embedded screws.
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4 Replacement Procedures
4.9
Removing the Fan, Heat Sink. & CPU To remove the Fan, Heat Sink, and CPU, you must first remove the battery pack, then follow the steps below. 1. Turn the computer upside down and remove three embedded security screws securing the fan compartment cover. Remove the fan compartment cover.
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4 Replacement Procedures
2. Remove four embedded screws securing the fan module. Next, disconnect the fan modules black and white power cables from the system board. 3. Remove the four embedded screws securing the heat sink. These should be removed in numerical order so as not to place undo stress on the CPU below. The numbers are embossed on the heat sink chassis. 4. Lift off the heat sink.
Figure 4-13 Removing the heat sink CAUTION: If you remove the heat sink, you should use the CPU grease tool to remove the grease on the CPU and heat sink. Reapply fresh grease before replacing the heat sink.
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4 Replacement Procedures
5. Turn the cam on the CPU socket with a flat-blade screwdriver so that the notch on the cam is aligned with the open side of the CPU socket to unlock the CPU.
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4 Replacement Procedures
Installing the CPU To install the CPU, follow the steps below and refer to the figures in the preceding section.
CAUTION: If you remove the heat sink, you should use the CPU grease tool to remove the grease on the CPU and heat sink. Reapply fresh grease before installing the heat sink.
1. Make sure that the notch on the cam is aligned with the open position. 2. Seat the CPU to align the triangle mark on the CPU with the one on the CPU socket. Make sure the alignment is exact to avoid damaging pins on the CPU. 3. Press the CPU softly with your fingers and turn the cam on the CPU socket to the closed position with a flat-blade screwdriver to secure the CPU. 4. Seat the heat sink over the CPU and secure with four screws in the order indicated on the heat sink (1,2,3,4). 5. Secure the CPU compartment cover with the three embedded security screws.
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4.10 HDD
4
4 Replacement Procedures
4.10 HDD
CAUTION: When handling the HDD, do not press the top surface as shown by the arrow. Hold it by the sides.
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4 Replacement Procedures
4.10 HDD
Removing the HDD To remove the HDD, first remove the battery pack and optical drive, then follow the steps below. 1. Remove four M2.56 black screws securing the aluminum shield covering the HDD and lift it out. 2. Gently pull the HDD toward the computers front panel to disconnect it from the system board, then lift it out.
NOTE: It is not necessary to remove the HDD case unless you are going to replace the HDD.
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4.10 HDD
4 Replacement Procedures
3. Remove the four M33 silver screws that secure the HDD case to the HDD.
Figure 4-16 Removing the HDD unit case screws 4. Remove the HDD from the HDD case.
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4 Replacement Procedures
4.10 HDD
Installing the HDD To install the HDD, follow the steps below and refer to the figures in the preceding section. 1. Seat the HDD in the HDD case and secure with four M33 silver screws. 2. Seat the HDD unit in the HDD slot 3. Secure the aluminum shield over the HDD with four M2.56 black screws.
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4.11 Keyboard
4 Replacement Procedures
4.11 Keyboard
Removing the Keyboard To remove the keyboard, first remove the battery pack, then follow the steps below. 1. Open the display panel. 2. Insert a thin tool into each of the narrow holes in the strip cover and lever the strip cover up to release its latches.
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4 Replacement Procedures 3. Remove two M23 black screws securing the keyboard.
4.11 Keyboard
4. Lift the keyboard out and place over the display hinges, revealing the keyboard cable. 5. Disconnect the keyboard cable and remove the keyboard.
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4.11 Keyboard
4 Replacement Procedures
Installing the Keyboard To install the keyboard, follow the steps below and refer to the figures in the preceding section. 1. Connect the keyboard cable to the system board. 2. Set the keyboard in place and secure it with two M23 black screws. 3. Seat the strip cover and press down to ensure the strip cover latches engage, locking it in place.
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4 Replacement Procedures
Figure 4-19 Removing the wireless LAN compartment cover 5. Remove two M2.5x6 black screws from each hinge and two black M2.5x6 black screws from the computers back side (help hold the display assembly in place). 6. Lift the display assembly from the computers chassis.
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4 Replacement Procedures
Installing the Display Assembly To install the display assembly, follow the steps below and refer to the figures in the preceding section. 4. Seat the display assembly taking care not to crush to the LCD display cable, the LCD power cable, or wireless LAN antenna. 5. Secure two M2.5x6 black screws to each hinge and two black M2.5x6 black screws to the computers back side (which help hold the display assembly in place). 6. Feed the wireless LAN modules antennae wires through the small hole beside the LCD display cable connector. 7. Connect the LCD power cable to the top chassis. 8. Secure one M2.5.x3 black screw for each hinge cover 9. Reinstall the keyboard, wireless LAN module, and battery.
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4 Replacement Procedures
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4 Replacement Procedures
3. Turn the computer upside down and remove the following eleven screws: Three M23 black screws in the battery bay Two M2.5x6 black screws from the back. Six M2.518 black screws from the sides
Figure 4-21 Removing the screws from the computer underside 4. Turn the computer upright lift off the top cover.
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4 Replacement Procedures
Installing the Top Cover To install the top cover, follow the steps below and refer to the figures in the preceding section. 1. Seat the top cover and secure the upper FPC and lower FPC cables to the computers top chassis. 2. Secure the top cover with three M2.56 black screws and two M2.5x3 black screws. 3. Turn the computer upside down and secure the following eleven screws: Three M23 black screws in the battery bay Two M2.5x6 black screws from the back. Six M2.518 black screws from the sides
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4.14 TouchPad
4 Replacement Procedures
4.14 TouchPad
Removing the TouchPad To remove the TouchPad, first remove the top cover, then follow the steps below. 1. Place the top cover face down. 2. Disconnect the upper and lower TouchPad board FPC cables from both the TouchPad button board and the TouchPad. 3. Remove three M2.53 black screws securing the TouchPad cover. Lift out the TouchPad board. 4. Remove two M2.5x2 black screws securing the PPC board. Lift it out.
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4 Replacement Procedures
4.14 TouchPad
Installing the TouchPad To install the TouchPad, follow the steps below and refer to the figure in the preceding section. 1. With the top cover upside down, place the TouchPad, the TouchPad cover, and PPC Board in position. 2. Secure the PPC Board with two M2.5x2 black screws. 3. Secure the TouchPad cover over the TouchPad with three M2.53 black screws. 4. Connect the upper and lower TouchPad board FPC cables to both the TouchPad button board and the TouchPad. 5. Restore the battery pack, keyboard, optical drive module, HDD, and top cover as they were originally.
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4.15 Speakers
4 Replacement Procedures
4.15 Speakers
Removing the Speakers To remove the speakers, first remove the top cover, then follow the steps below. 1. Disconnect the speaker FFC cables from the right and left speakers. 2. Remove two M2.5x6 black screws, one from each speaker.
Figure 4-23 Removing the speaker screws 3. Lift out the speakers.
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4 Replacement Procedures
4.15 Speakers
Installing the Speakers To install the speakers, follow the steps below and refer to the figure in the preceding section. 1. Seat each speaker. The speaker cases are marked with L (left) and R (right). 2. Secure each speaker with one M2.56 screw. 3. Attach the left- and right-side speaker cables to the system board. 4. Reassemble the rest of the computer.
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4 Replacement Procedures
Figure 4-24 Removing the system board screws 5. Remove the system board from the chassis.
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4 Replacement Procedures
Installing the System Board To install the system board, follow the steps below and refer to the figures in the preceding section. 1. Seat the system board in the chassis and secure it with six M2.53 black screws. 2. Secure the volume board with one M2.5x6 black screw. 3. Secure the module support with two M2.5x6 black screws. 4. Secure the four hexagonal port screws. 5. Reassemble the computer.
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4 Replacement Procedures
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4 Replacement Procedures
Installing the Direct Play Button Board To install the direct play button board, follow the steps below and refer to the figure in the preceding section. 1. 2. 3. Secure two M2.5x3 black screws to the direct play button board, attaching it to the front face in the process. Attach the front face to the lower chassis, ensuring that the two front face hooks snap securely into place. Attach the direct play button FFC to the system board.
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4 Replacement Procedures
Figure 4-26 Removing the display mask screws 3. Carefully insert your fingers between the mask and the LCD panel and pry open the snaps. Start with the four snaps at the top of the display mask. Continue unsnapping the display mask along the two sides and the bottom edge.
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4 Replacement Procedures
Installing the Display Mask To install the display mask, follow the steps below and refer to the figures in the preceding section. 1. Seat the display mask and secure the snaps on each side. 2. Secure the display mask with two M26 black screws at the top outer corner of the display assembly and another two M2.56 screws at the bottom inner corner. 3. Cover the secured screws with mask seals.
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4 Replacement Procedures
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4 Replacement Procedures
NOTE: If the LCD module malfunctions, remove the LCD cable and LCD bracket. Then replace the whole LCD module unit.
Installing the LCD Module To install the LCD module, follow the steps below and refer to the figures in the preceding section. 1. Set the LCD module in the display assembly. 2. Connect the FL cable and the HV cable to the FL inverter board. 3. Secure the LCD module in the display assembly with the LCD module bracket and eight M2.5x3 black screws. 4. Secure one M2x3 black screw holding the left HV cable in place.
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4 Replacement Procedures
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Installing the FL Inverter Board To install the FL inverter board, follow the steps below and refer to the figure in the preceding section.. 1. Secure one M2x3 black screw connecting the FL inverter board to the LCD display assembly. 2. Reassemble the computer.
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Appendices
Appendices
App-ii
Appendix
Contents
Appendix A Handling the LCD Module............................................................................... A-1 Appendix B Board Layout..................................................................................................... B-1 B.1 B.2 C.1 C.2 C.3 C.4 C.5 C.6 C.7 C.8 C.9 C.10 C.11 C.12 C.13 System Board (FRDSY*) Bottom View ........................................................................ B-1 System Board (FRDSY*) Top View ............................................................................. B-2 JP24/JP26 SODIMM I/F (200-PIN) ............................................................................... C-1 JP1 LCD I/F (40-pin) ...................................................................................................... C-5 JP15 RGB I/F (15-pin).................................................................................................... C-6 JP34 HDD I/F (44-pin) ................................................................................................... C-7 JP28 ODD Module I/F (60-pin)...................................................................................... C-8 JP14 Parallel I/F (25-pin)................................................................................................ C-9 JP21 PC Card I/F (150-pin) .......................................................................................... C-10 JP27 Mini PCI I/F (124-pin) ......................................................................................... C-13 JP18, JP21 Fan I/F (3-pin) ............................................................................................ C-15 AC Adaptor Connector (3-pin)---Find Power Team .................................................... C-15 Microphone (6-pin)....................................................................................................... C-15 Headphone Connector (6-pin)....................................................................................... C-16 LINE-IN Connector (6-pin) .......................................................................................... C-16
Appendix D Keyboard Scan/Character Codes .................................................................... D-1 Appendix E Key Layout ........................................................................................................ E-1 E.1 E.2 E.3 E.4 E.5 E.6 United States (US) Keyboard...........................................................................................E-1 United Kingdom (UK) Keyboard ....................................................................................E-1 Spanish (SP) Keyboard ....................................................................................................E-2 Japanese (JA) Keyboard ..................................................................................................E-2 Korean (KO) Keyboard....................................................................................................E-3 Korean (CF) Keyboard ....................................................................................................E-3
App-iii
Appendices Figures Figure B.1 Figure B.2 Figure E-1 Figure E-2 Figure E-3 Figure E-4 Figure E-5 Figure E-6 System board (FRDSY*) layout (Bottom).......................................................... B-1 System board (FRDSY*) layout (Top) ............................................................... B-2 US keyboard ........................................................................................................ E-1 UK keyboard ....................................................................................................... E-1 SP keyboard......................................................................................................... E-2 JA keyboard......................................................................................................... E-2 KO keyboard ....................................................................................................... E-3 CF keyboard ........................................................................................................ E-3
App-iv
Tables Table B-1 Table B-1 Table C-1 Table C-2 Table C-3 Table C-4 Table C-5 Table C-6 Table C-7 Table C-8 Table C-9-1 Table C-9-2 Table C-10 Table C-11 Table C-12 Table C-13 Table D-1 Table D-2 Table D-3 Table D-4 Table D-5 Table D-6 Table D-7 Table F-1 Table G-1 System board ICs (top and bottom) .................................................................... B-3 System board connectors (top and bottom) ........................................................ B-4 SODIMM I/F pin assignments (200-PIN) .............................................................. 1 LCD I/F pin assignments (40-pin) .......................................................................... 5 RGB I/F pin assignments (15-pin).......................................................................... 6 HDD I/F pin assignments (44-pin) ......................................................................... 7 ODD I/F pin assignments (50-pin) ......................................................................... 8 Parallel I/F pin assignments (25-pin)...................................................................... 9 PC Card I/F pin assignments (154-pin) ................................................................ 10 Mini PCI I/F pin assignments (124-pin) ............................................................... 13 JP18 Fan I/F pin assignments (3-pin) ................................................................... 15 JP21 Fan I/F pin assignments (3-pin) ................................................................... 15 AC Adaptor Connector pin assignments (3-pin) .................................................. 15 Microphone I/F pin assignments (6-pin)............................................................... 15 Headphone Connector pin assignments (6-pin).................................................... 16 Headphone Connector pin assignments (6-pin)................................................... 16 Scan codes (set 1 and set 2) ................................................................................ D-1 Scan codes with left Shift key............................................................................. D-5 Scan codes in Numlock mode............................................................................. D-6 Scan codes with Fn key....................................................................................... D-6 Scan codes in overlay mode................................................................................ D-7 No.124 key scan code ......................................................................................... D-7 No.126 key scan code ......................................................................................... D-8 Series Screw Torque List .....................................................................................F-1 MTBF.................................................................................................................. G-1
App-v
Appendices
App-vi
Appendix A
1. When installing the LCD module in the LCD cover, be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained.
2. Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance. Note: The panels polarized surface is easily scarred, so handle it carefully.
A-1
3. If the panels surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again. If the surface is very dirty, we recommend a CRT cleaning agent. Apply the agent to a cloth and then wipe the panels surface. Do not apply cleanser directly to the panel.
CRT Cleaner
4. If water or other liquid is left on the panels surface for a long period, it can change the screens tint or stain it. Be sure to quickly wipe off any liquid.
A-2
5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks.
6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module.
A-3
7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods.
8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage.
A-4
10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxime). These materials can release gas that can damage the panels polarization.
A-5
Appendix B
B-1
B.2
B-2
B-3
B-4
C.
Appendix C
System Board C.1
Pin Assignments
C-1
C-2
C-3
C-4
C.2
C-5
C.3
C-6
C.4
C-7
C.5
C-8
C.6
C-9
C.7
C-10
C-11
JP24 Mini PCI I/F (124-pin) Table C-8 Mini PCI I/F pin assignments (124-pin) (1/2)
Pin No. 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 Signal name NC NC NC NC NC NC SWITCH NC PIRQH# +3.3V NC GND PCICLK GND REQ1# +3.3V AD31 AD29 GND AD27 AD25 NC CBE3# AD23 GND AD21 AD19 GND AD17 CBE2# I/O O I O O I O I/O I/O I/O I/O I/O I/O I/O I/O I/O I/O Pin No. 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 58 60 Signal Name NC NC NC NC NC NC NC NC +5VS_MINIPCI PIRQG# NC +3.3V PCIRST# +3.3V GNT1# GND WLANME# NC AD30 +3.3V AD28 AD26 AD24 MINI_IDSEL GND AD22 AD20 PAR AD18 AD16 I/O I O O O O I I/O O I/O I/O I/O I/O I/O I/O I/O I/O I/O
C-12
C-13
C.8
C.9
C-14
C-15
Appendix D
Appendix D
Cap No. 01 02 03 04 05 06 07 08 09 10 11 12 13 15 16 17 18 19 20 21 22 23 24 25 26 27 28
Note
*2 *2 *2
*2 *2 *2 *2
D-1
D-2
D-3
Notes: 1. 2. 3. 4. 5. 6. 7. * * * * * * * Scan codes differ by mode. Scan codes differ by overlay function. Combination with the Fn key gives different codes. The Fn key does not generate a code by itself. This key corresponds to key No. 42 in a 102-key model. Refer to Table D-6, No. 124 key scan code. Refer to Table D-7, No. 126 key scan code.
D-4
E0 AA E0 35 E0 B5 E0 2A E0 E0 AA E0 52 E0 D2 E0 2A E0 E0 AA E0 53 E0 D3 E0 2A E0 E0 AA E0 4B E0 CB E0 2A E0 E0 AA E0 47 E0 C7 E0 2A E0 E0 AA E0 4F E0 CF E0 2A E0 E0 AA E0 48 E0 C8 E0 2A E0 E0 AA E0 50 E0 D0 E0 2A E0 E0 AA E0 49 E0 C9 E0 2A E0 E0 AA E0 51 E0 D1 E0 2A E0 E0 AA E0 4D E0 CD E0 2A E0 E0 AA E0 5B E0 DB E0 2A E0 E0 AA E0 5D E0 DD E0 2A E0
E0 6B E0 E0 6C E0 E0 E0 E0 69 75 72 E0 E0 E0
6B E0
F0 6C E0 F0 F0 F0 69 75 72 E0 E0 E0
E0 7D E0 E0 7A E0 E0 E0 E0 74 1F 2F E0 E0 E0
F0 7D E0 F0 F0 F0 F0 7A E0 74 1F 2F E0 E0 E0
Note : The table above shows scan codes with the left Shift key. In combination with the right Shift key, scan codes are changed as listed below: Set 1 Set 2 With left Shift E0 AA ___________ E0 2A ___________ E0 F0 12_________ E0 12____________ With right Shift E0 B6 E0 36 E0 F0 59 E0 59
D-5
E0 2A E0 4B E0 CB E0 E0 2A E0 E0 2A E0 E0 2A E0 E0 2A E0 E0 2A E0 E0 2A E0 47 4F 48 50 49 51 E0 C7 E0 E0 CF E0 E0 C8 E0 E0 D0 E0 E0 C9 E0 E0 D1 E0
6B E0 F0
6B E0
E0 6C E0 F0 6C E0 E0 E0 E0 69 75 72 E0 F0 E0 F0 E0 F0 69 75 72 E0 E0 E0
E0 7D E0 F0 7D E0 E0 E0 E0 E0 7A E0 F0 74 1F 2F E0 F0 E0 F0 E0 F0 7A E0 74 1F 2F E0 E0 E0
E0 2A E0 4D E0 CD E0 E0 2A E0 5B E0 DB E0 E0 2A E0 5D E0 DD E0
D-6
D-7
D-8
Appendix E
Appendix E
E.1
Key Layout
E.2
E-1
E.3
E.4
E-2
E.5
E.6
E-3
E-4
Appendix F
SCREW P/N
MAAA0015320 MAAA0015320 MAAA0015320
SCREW SPEC
M2*3 M2*3 M2*3
Q'ty
8 1 4
LOCATION
LCD BRK TO LCDPANEL INVERTER TO COVER SUB ASSY XDROM LOW TO XDROM MODULE MODULE LOCK BRACKET TO XDROM MODULE KEYBOARD TO LOGIC ASSY CARD BUS TO MB HDD CONNT TO MB CD ROM CONN TO MB LCD CABLE TO COVER SUB ASSY TRACK PAD BOARD TO LOGIC UPPER TRACK PAD BRACKET TO LOGIC UPPER CD PLAY BOARD TO CD PLAY COVER ASSY MDC TO MB MB TO LOW SUPPORT LOGIC UPPER TO LOGIC LOWER HINGE COVER L/ R TO LOGIC HING ASSY TO COVER SUB ASSY (R+L) LCD PANEL ASSY TO COVER SUB ASSY(R+L) LCD BAZELTO COVER SUB ASSY VR BOARD TO LOGIC LOWER MODULE SUPPORT TO LOGIC LOWER
SCREW TORQUE
2~2.5kg 2~2.5kg 2~2.5kg
MAAA0015320
M2*3
2~2.5kg
2 4 2 2 1 2
MACA0007204
M2.5*3
2.5~3kg
2 2 6 5 2
MAC925005N0
M2.5*5
3~4kg
MAC925005N0
M2.5*5
2.5~3kg
4 1 2
F-1
SCREW P/N
MAC925006Z0 MAC925006Z0 MAC925006Z0 MAC925006Z0 MAC925018Z0 MAAA4303000 MAAA4303000 MAFA94001N0 MAFA94001N0 MAAAA173500
SCREW SPEC
M2.5*6 M2.5*6 M2.5*6 M2.5*6 M2.5*18 M3*3 M3*3 4.75*9.6 4.75*9.6 1.7 1.7
Q'ty
2 14 4 1 7 2 2 2 2 3
LOCATION
SPEAKER L/R TO LOGIC LOWER LOGIC UPPER TO LOGIC LOWER HDD ASSY TO LOGIC ASSY XDROM ASSY TO LOGIC ASSY LOGIC UPPER TO LOGIC LOWER HDD BRACKET L TO HDD MODULE HDD BRACKET R TO HDD MODULE VGA PORT TO LOGIC ASSY PRINT PORT TO LOGIC ASSY MTS PANEL TO MTS DVD ROM MODULE MKE PANEL TO MKE DVD ROM MODULE
SCREW TORQUE
2.5~3kg 2.5~3kg 2.5~3kg 2.5~3kg 2.5~3kg 2.5~3kg 2.5~3kg 2.5~3kg 2.5~3kg 1.7~2kg
MAAAA173500
1.7~2kg
F-2
Appendix G
Appendix G Reliability
The following table shows MTBF (Mean Time Between Failures) for each component.
G-1
G-2