SPLIT-TYPE, HEAT PUMP AIR CONDITIONERS

No. OB390

SERVICE MANUAL
Wireless type
Models

MSZ-CA25VB - E1 (WH)

MSZ-CA35VB - E1 (WH)

CONTENTS
1. TECHNICAL CHANGES ····································2
2. PART NAMES AND FUNCTIONS······················3
3. SPECIFICATION·················································5
4. NOISE CRITERIA CURVES ·······························6
Indication of 5. OUTLINES AND DIMENSIONS ·························7
model name 6. WIRING DIAGRAM ············································8
MSZ-CA25VB - E1 7. REFRIGERANT SYSTEM DIAGRAM ················8
MSZ-CA35VB - E1
8. SERVICE FUNCTIONS ······································9
9. TROUBLESHOOTING······································11
10. DISASSEMBLY INSTRUCTIONS·····················22
11. PARTS LIST······················································24

NOTE:
This service manual describes technical data of the indoor units.
•As for outdoor units MUZ-CA25VB- E1 and MUZ-CA35VB- E1 , refer to the service manual
OB391.
•As for outdoor units MXZ-A14WV- E1 and MXZ-A18WV- E1 , refer to the service manual
OB319.

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 1 TECHNICAL CHANGE

MSZ-A09YV - E1 ➔ MSZ-CA25VB - E1
MSZ-A12YV - E1 ➔ MSZ-CA35VB - E1
1. Indication of capacity has been changed.(BTU➔kW)
2. Shape of front panel has been changed.(Dimension has been changed)
3. Indoor electronic control P.C. board has been changed.

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 2 PART NAMES AND FUNCTIONS

INDOOR UNIT
MSZ-CA25VB - E1
MSZ-CA35VB - E1
Air cleaning filter Front panel
(White bellows type) Air inlet

to Breaker

Panel Power supply cord

Air filter
Remote control
Air outlet receiving section

Vertical vane

Horizontal vane
Remote controller

Operation section Display section

(When the front panel is opened)

Operation indicator lamp

Emergency operation switch
Receiving section

ACCESSORIES
INDOOR UNIT

MSZ-CA25VB - E1
MSZ-CA35VB - E1

1 Installation plate 1
2 Installation plate fixing screw 4 o 25 mm 7
3 Remote controller holder 1
4 Fixing screw for 3 3.5 o 1.6 mm (Black) 2
5 Battery (AAA) for remote controller 2
6 Wireless remote controller 1
7 Felt tape (Used for left or left-rear piping) 1
8 Air cleaning filter 2

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 MSZ-CA25VB - E1
MSZ-CA35VB - E1

Signal transmitting section

Operation display section

PM

AM

OPERATE /STOP
(ON /OFF) button TOO
ON/OFF WARM TOO
COOL

TEMPERATURE buttons

Indication of remote controller model

(back side)

Open the front lid.

˚C
CLOCK
AMPM

AM

TOO
ON/OFF WARM TOO
COOL

FAN SPEED CONTROL button

VANE CONTROL button FAN STOP
HEAT
I FEEL
AUTO
OFF-TIMER button
VANE START
DRY COOL
ON-TIMER button
MODE HR.
HR. button
OPERATION SELECT button
ECONO COOL MIN. MIN. button
ECONO COOL button (TIME SET button)
RESET CLOCK

RESET button CLOCK SET button

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 3 SPECIFICATION

Indoor model MSZ-CA25VB - E1 MSZ-CA35VB - E1

Function Cooling Heating Cooling Heating

Single phase Single phase
Power supply
230V,50Hz 230V,50Hz
Capacity Air flow(High/Med.W/LowW) K /h 504/360W/222W 564/402W/246W 630/462W/288W 642/474W/312W
Power outlet A 10 10
Running current ✽1 A 0.17 0.19
Electrical

Power input ✽1 W 35 40
data

Auxiliary heater A(kW) — —

Power factor ✽1 % 88 94 95 94
Fan motor current ✽1 A 0.17 0.19
Model RC4V19-LA RC4V19-KA
motor
Fan

Winding WHT-BLK 413 WHT-BLK 316

"
resistance(at20:) BLK-RED 334 BLK-RED 299
Dimensions WOHOD mm 815O278O217 815O278O217
Weight kg 9 10
Air direction 5 5
Sound level(High/Med.W/LowW) dB(A) 37/29W/21W 38/30W/21W 39/31W/22W 38/30W/22W
Fan speed(High/Med.W/LowW) rpm 990/780W/560W
remarks

930/730W/530W 1,020/790W/570W 1,000/790W/590W

Special

Fan speed regulator 3 3

Thermistor RT11(at25:) k" 10 10
Thermistor RT12(at25:) k" 10 10
Thermistor RT13(at25:) k" 10 10
Remote controller model KM04G KM04G
NOTE : Test conditions are based on ISO 5151
Cooling : Indoor DB27: WB19:
Outdoor DB35: WB 24:
Heating : Indoor DB 20: WB15:
Outdoor DB 7: WB 6:
Refrigerant piping length (one way): 5m
w Reference value
✽1 Measured under rated operating frequency.

Specifications and rating conditions of main electric parts

INDOOR UNIT
Model MSZ-CA25VB - E1 MSZ-CA35VB - E1
Item
Indoor fan capacitor (C11) 1.5+ 440V
Fuse (F11) 250V 3.15A
Thermal fuse (F12) 93:5A 250V
Vane motor (MV) MSBPC20 12V 250"
Varistor (NR11) ERZV10D471
Solid state relay (SR141) S201DH1Y
Terminal block (TB) 5P
Contactor (52C) JM1aN-ZTMP-DC12V
Indoor fan motor thermal fuse 136:i3: 2A

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 4 NOISE CRITERIA CURVES

MSZ-CA25VB - E1 MSZ-CA35VB - E1

FAN SPEED FUNCTION SPL(dB(A)) LINE FAN SPEED FUNCTION SPL(dB(A)) LINE

COOLING 37 COOLING 39
High High
HEATING 38 HEATING 38

Test conditions, Test conditions,

Cooling : Dry-bulb temperature 27: Wet-bulb temperature 19: Cooling : Dry-bulb temperature 27: Wet-bulb temperature 19:
Heating : Dry-bulb temperature 20: Wet-bulb temperature 15: Heating : Dry-bulb temperature 20: Wet-bulb temperature 15:
90 90
OCTAVE BAND SOUND PRESSURE LEVEL, dB re 0.0002 MICRO BAR

OCTAVE BAND SOUND PRESSURE LEVEL, dB re 0.0002 MICRO BAR

80 80

70 70
NC-70 NC-70

60 60
NC-60 NC-60

50 50
NC-50 NC-50

40 40
NC-40 NC-40

30 30
NC-30 NC-30

APPROXIMATE APPROXIMATE
20 20
THRESHOLD OF THRESHOLD OF
HEARING FOR NC-20 HEARING FOR NC-20
CONTINUOUS CONTINUOUS
NOISE NOISE
10 10
63 125 250 500 1000 2000 4000 8000 63 125 250 500 1000 2000 4000 8000
BAND CENTER FREQUENCIES, Hz BAND CENTER FREQUENCIES, Hz

INDOORUNIT
WALL
1m

0.8m

MICROPHONE

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 5 OUTLINES AND DIMENSIONS
Unit: mm
MSZ-CA25VB - E1
81.5 133.5

4.5
Installation plate
INDOOR UNIT

231.5

271
Indoor unit
783

2.5
41

42
81.5 326 326 81.5
Wall hole [65
815 215 5 Installation plate

Liquid line [6.35-0.5m

{

7 or more
Gas line [9.52-0.43m
Insulation [37 O.D
278

Air in [21 I.D

60 606 149 30 90
Drain hose [16
110 (Connected part O.D)
58 19 Air out Insulation [28
217
Power supply cord
Lead to right 1.0m
159

Lead to left 0.3m

Wireless remote controller

MSC-CA35VB - E1
161.5 161.5

17.5
INDOOR UNIT
Installation plate 218.5
258
Indoor unit
783
2.5
41

42

81.5 326 326 81.5

Wall hole [65
815 215 5 Installation plate
Liquid line [6.35-0.5m
{
7 or more

Gas line [9.52-0.43m

Insulation [37 O.D
278

Air in [21 I.D

60 606 149 90
30

Drain hose [16

110 (Connected part O.D)
58 19 Air out Insulation [28
217
Power supply cord
Lead to right 1.0m
159

Lead to left 0.3m

Wireless remote controller

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 6 WIRING DIAGRAM

MSZ-CA25VB - E1
MSZ-CA35VB - E1 MODELS WIRING DIAGRAM
INDOOR UNIT
RT13
TO OUTDOOR CN
UNIT TB 112
L BRN RT12
CONNECTING
BRN
CN
12V 3 RED T11 111 RT11
CN201
3 3 BLK
N F12 3 1
BLU BLU 52C NR11 CN GRY
230V~ 1 2 4 2
BLU BLU BLU 121 YLW
2 1 3
2 WHT BRN MF
C11 1 4
WHT
F11 SR141 SR142 3 5
LD103 5 RED
6
CN CN CN CN CN211
GRN

151 1R1 109 125

ELECTRONIC CONTROL P.C. BOARD
GRN/YLW
GRN/YLW

POWER 3 2
SUPPLY
CORD 5 2 5
~/N 230V FOR MXZ type POWER MONITOR
L
50Hz SAFETY RECEIVER
12V 3
PE MV DEVICE (FAN) P.C. BOARD
TO OUTDOOR N
UNIT
CONNECTING 2 REMOTE
CONTROLLER

CIRCUIT BREAKER
SYMBOL NAME SYMBOL NAME SYMBOL NAME
C11 INDOOR FAN CAPACITOR NR11 VARISTOR SR142 SOLID STATE RELAY
F11 FUSE (3.15A) RT11 ROOM TEMPERATURE THERMISTOR T11 TRANSFORMER
F12 THERMAL FUSE (93:) RT12 INDOOR COIL THERMISTOR (MAIN) TB TERMINAL BLOCK
MF INDOOR FAN MOTOR (INNER FUSE) RT13 INDOOR COIL THERMISTOR (SUB) 52C CONTACTOR
MV VANE MOTOR SR141 SOLID STATE RELAY
NOTE:1. About the outdoor side electric wiring refer to the outdoor unit electric wiring diagram for servicing.
2. Use copper conductors only. (For field wiring)
3. Symbols below indicate.
/: Terminal block, : Connector

7 REFRIGERANT SYSTEM DIAGRAM

MSZ-CA25VB - E1 MSZ-CA35VB - E1 Unit:mm

INDOOR UNIT Refrigerant pipe [9.52 INDOOR UNIT Refrigerant pipe [9.52
(with heat insulator) (with heat insulator)

Indoor coil Indoor coil

Indoor thermistor Indoor thermistor
heat RT12(main) heat
exchanger exchanger RT12(main)
Flared connection Flared connection

Indoor coil Indoor coil

thermistor thermistor
RT13(sub) RT13(sub)

Room temperature Room temperature

thermistor thermistor
RT11 RT11

Flared connection Flared connection

Refrigerant pipe Refrigerant pipe

Refrigerant flow in cooling [6.35 [6.35
Refrigerant flow in heating (with heat insulator) (with heat insulator)

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 8 SERVICE FUNCTIONS

MSZ-CA25VB - E1
MSZ-CA35VB - E1
8-1. TIMER SHORT MODE
For service, set time can be shortened by short circuit of JPG and JPS the electronic control P.C. board.
The time will be shortened as follows. (Refer to 9-7.)
Set time : 1-minute ➔ 1-second
Set time : 3-minute ➔ 3-second (It takes 3 minutes for the compressor to start operation. However, the starting time is
shortened by short circuit of JPG and JPS.)
8-2. P.C. BOARD MODIFICATION FOR INDIVIDUAL OPERATION
A maximum of 4 indoor units with wireless remote controllers can be used in a room.
In this case, to operate each indoor unit individually by each remote controller, P.C. boards of remote controller must be
modified according to the number of the indoor unit.
How to modify the remote controller P.C. board
Remove batteries before modification.
The board has a print as shown below :

Remote controller model : KM04G

NOTE : For remodelling, take out

the batteries and press
OPERATE/STOP(ON/OFF)
button twice or 3 times at
first.
After finish remodelling,
put back the batteries then
press RESET button.
J1 J2

The P.C. board has the print “J1” and “J2”. Solder “J1” and “J2” according to the number of indoor unit as shown in Table
1.
After modification, press RESET button.
Table 1
1 unit operation 2 units operation 3 units operation 4 units operation
No. 1 unit No modification Same as at left Same as at left Same as at left
No. 2 unit – Solder J1 Same as at left Same as at left
No. 3 unit – – Solder J2 Same as at left
No. 4 unit – – – Solder both J1 and J2

How to set the remote controller exclusively for particular indoor unit.
After you turn the breaker ON, the first remote controller that sends the signal to the indoor unit will be regarded as the remote
controller for the indoor unit.
The indoor unit will only accepts the signal from the remote controller that has been assigned to the indoor unit once they are
set.
The setting will be cancelled if the breaker has turned off, or the power supply has shut down.
Please conduct the above setting once again after the power has restored.

8-3. AUTO RESTART FUNCTION

When the indoor unit is controlled with the remote controller, the operation mode, the set temperature, and the fan speed
are memorized by the indoor electronic control P.C. board. The “AUTO RESTART FUNCTION” sets to work the moment
power has restored after power failure. Then, the unit will restart automatically.
However if the unit is operated in “I FEEL CONTROL” mode before power failure,
the operation is not memorized. In “I FEEL CONTROL” mode, the operation is decided by the initial room temperature.

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 Operation
1 If the main power has been cut, the operation settings remain.
2 After the power is restored, the unit restarts automatically according to the memory. (However, it takes at least 3 minutes
for the compressor to start running.)

How to release “AUTO RESTART FUNCTION”

1Turn off the main power for the unit.
2Pull out the indoor electronic control P.C. board and the power monitor receiver P.C.board. (Refer to 10-1.2.)
3Solder the Jumper wire to JR07 on the indoor electronic control P.C.board. (Refer to 9-7.)

C1
1
52C

C
CN201

N
21
1 CN1R1 CN121 CN112
CN1V1 CN111
IC101 SW1

CN151
JR07

NOTE:
• The operation settings are memorized when 10 seconds have passed after the indoor unit was operated with the remote
controller.
• If main power is turned OFF or a power failure occurs while AUTO START/STOP timer is active, the timer setting is can-
celled.
• If the unit has been off with the remote controller before power failure, the auto restart function does not works as the
power button of the remote controller is off.
• To prevent breaker off due to the rush of starting current, systematize other home appliance not to turn on at the same
time.
• When some air conditioners are connected to the same supply system, if they are operated before power failure, the
starting current of all the compressors may flow simultaneously at restart.
Therefore, the special counter-measures are required to prevent the main voltage-drop or the rush of the starting current
by adding to the system that allows the units to start one by one.

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 9 TROUBLESHOOTING

MSZ-CA25VB - E1
MSZ-CA35VB - E1
9-1. Cautions on troubleshooting
1. Before troubleshooting, check the following:
1) Check the power supply voltage.
2) Check the indoor/outdoor connecting wire for mis-wiring.
2. Take care the following during servicing.
1) Before servicing the air conditioner, be sure to first turn off the remote controller to stop the main unit, and then after
confirming the horizontal vane is closed, turn off the breaker and / or disconnect the power plug.
2) Be sure to turn OFF the power supply before removing the front panel, the cabinet, the top panel, and the
electronic control P.C. board.
3) When removing the electronic control P.C. board, hold the edge of the board with care NOT to apply stress on the
components.
4) When connecting or disconnecting the connectors, hold the housing of the connector. DO NOT pull the lead wires.

Lead wiring Housing point

3. Troubleshooting procedure
1) First, check if OPERATION INDICATOR lamp on the indoor unit is flashing on and off to indicate an abnormality.
To make sure, check how many times the abnormality indication is flashing on and off before starting service work.
2) Before servicing check that the connector and terminal are connected properly.
3) If the electronic control P.C. board is supposed to be defective, check the copper foil pattern for disconnection and the
components for bursting and discoloration.
4) When troubleshooting, refer to 9-2.,9-3. and 9-4.
4. How to replace batteries
Weak batteries may cause the remote controller malfunction.
In this case, replace the batteries to operate the remote controller normally.

1 Remove the front lid and insert batteries. 2 Press RESET button with tip end of ball point
Then reattach the front lid. pen or the like, and then use the remote controller.

Insert the negative pole

of the batteries first.
Check if the polarity of
the batteries are correct.
RESET button

NOTE : 1. If RESET button is not pressed, the remote controller may not operate correctly.
2. This remote controller has a circuit to automatically reset the microcomputer when batteries are replaced.
This function is equipped to prevent the microcomputer from malfunctioning due to the voltage drop caused by
the battery replacement.

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 5. How to install the horizontal vanes
If horizontal vanes are not installed correctly, both of the operation indicator lamps will blink.
In this case, install the horizontal vanes correctly by following the procedures 1 to 6.

NOTE: Before installation of the horizontal vanes, disconnect the power supply plug and/ or turn off the breaker.
Upper vane

Insert this end first.

6 Stopper 5 Stopper 4
Insert.
Lock. Lock. In.
Upper right
The holes on the
insertion ends of
the upper and lower
horizontal vanes
different shapes.
Lower vane

Insert this end first.

3 2 1

Lower right Insert.

Lock. Lock. In.

In procedures 2,3,5, and 6, lock the stoppers until they click into place.

INFORMATION FOR MULTI SYSTEM AIR CONDITIONER

OUTDOOR UNIT : MXZ series
Multi system air conditioner can connect two or more indoor units with one outdoor unit.
•Unit won’t operate in case the total capacity of indoor units exceeds the capacity of outdoor units. Do not
connect indoor units beyond the outdoor unit capacity.
•When you try to operate two or more indoor units with one outdoor unit simultaneously, one for the cooling and
the other for heating, the operation mode of the indoor unit that operates earlier is selected. The other indoor
units will start the operation later cannot operate, indicating as shown in the figure below. In this case, please
set all the indoor units to the same operation mode.

Operation Indicator Lighted

Blinking

•When indoor units starts the operation while the defrosting of outdoor unit is being done, it takes a few minutes
(max. 10 minutes) to blow out the warm air.
•In the heating operation, though indoor unit that does not operate may get warm or the sound of refrigerant
flowing may be heard, they are not malfunction. The reason is that the refrigerant continuously flows into it.

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 9-2. Failure mode recall function
Outline of the function
This air conditioner can memorize the abnormal condition which has occurred once.
Even though OPERATION INDICATOR lamp indication listed on the troubleshooting check (9-4.) table disappears, the
memorized failure details can be recalled.
This model is very useful when the unit needs to be repaired for the abnormality which doesn't recur.
1. Flow chart of the indoor/outdoor unit failure mode recall function

Operational procedure 1 While pressing both OPERATION SELECT

button and TOO COOL button on the
The cause of abnormality cannot be found because the abnormality doesn't recur. remote controller at the same time,
press RESET button.
Setting up the failure mode recall function 2 First, release RESET button.
And release the other two buttons since all LCD
Turn ON the power supply. in operation display section of the remote controller
1 While pressing both OPERATION SELECT button and TOO COOL is displayed after 3 seconds.
button on the remote controller at the same time, press RESET button.
2 First, release RESET button.
And release the other two buttons since all LCD in operation display
section of the remote controller is displayed after 3 seconds.

:
CLOCK
AMPM

AMPM

Press OPERATE/STOP(ON/OFF) button with the

remote controller headed toward the indoor unit,
and check if the beeping sound is heard ONCE.

Yes
Blinking The indoor unit is abnormal .
Is the left lamp of OPERATION INDICATOR lamp on Check the blinking pattern, and refer to confirm the
the indoor unit blinking ? abnormal point(9-2.2.).

No
Not Blinking

Press OPERATE/STOP(ON/OFF) button with the

remote controller headed toward the indoor unit,
and check if the beeping sound is heard TWICE.

Yes
Is the left lamp of OPERATION INDICATOR lamp on Blinking The outdoor unit is abnormal
the indoor unit blinking ? Check the blinking pattem, and refer to confirm the
abnormal point(Service manual OB391).

No
Not Blinking *Do not press any other buttons except for
OPERATE/STOP(ON/OFF) button while the unit is
operated in failure mode.
No Did you press OPERATE/STOP(ON/OFF) button (Otherwise, failure mode may be released although it’s up
for checking the abnormality of the indoor/outdoor unit to the model.)
at least twice?
Yes
Releasing the failure mode recall function
Release the failure mode recall function by the following procedures.
1With the remote controller headed towards the indoor unit, press any button
that is not used in this failure mode recall function (e.g. TIMER button) .
OR
1Turn OFF the power supply of the indoor unit and turn ON it again.
2Press RESET button of the remote controller.

Repair the defective parts.

•As for outdoor unit, refer to service manual OB391.

Deleting the abnormal condition

1After repairing the unit, recall the failure mode again according to
"Setting up the failure mode recall function" mentioned above.
2Press EMERGENCY OPERATION switch so that the memorized
abnormal condition is deleted.
3Release the failure mode recall function according to "Releasing the
failure mode recall function" mentioned above.

Note1.Make sure to release the failure mode recall function once it's set up, otherwise the unit cannot operate properly.
2.If the abnormal condition is not deleted from the memory, the last abnormal condition is kept memorized.
3.In case the right lamp of OPERATION INDICATOR lamp is blinking, the indoor unit and outdoor unit are commuicating normally.
If its lighting or not lighting, they are not normally communicating.

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 2. Indoor unit failure mode table
NOTE:Blinking patterns of this mode differs from the ones of Troubleshooting check table(9-4.).

Left lamp of Abnormal point

OPERAITON Detection method Check point
INDICTOR (Failure mode)

Not lighted Normal – –

1-time flash When the serial signal from the outdoor Refer to 9-6.D "How to check miswiring
Serial signal error
2.5-second OFF unit is not received for 4 to 5 seconds. and serial signal error".

When the main indoor coil thermistor shorts Refer to the characteristic of the main
2-time flash indoor coil thermistor (9-7.).
Main indoor coil thermistor or opens circuit is detected every 8 seconds
2.5-second OFF
during operation.
When the rotational frequency feedback
3-time flash Refer to 9-6.A "Check of indoor fan
Indoor fan motor signal is not emited during 12-second the
2.5-second OFF motor".
indoor fan operation.
When the room temperature thermistor shorts
4-time flash Room temperature Refer to the characteristics of room
or opens circuit is detected every 8
every 0.5-second thermistor temperature thermistor (9-7.).
seconds during operation.

5-time flash When it cannot properly read data in the

Replace the indoor electronic control
2.5-second OFF Indoor control system nonvolatile memory of the indoor electronic
P.C. board.
control P.C. board.

7-time flash When the sub indoor coil thermistor shorts or

Refer to the characteristic of sub
2.5-second OFF Sub indoor coil thermistor opens circuit is detected every 8 seconds
indoor coil thermistor(9-7.).
during operation.

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 9-3. Instruction of troubleshooting

Start

Indoor unit Indoor unit

Indoor unit operates. OPERATION INDICATOR
operates. doesn't receive
Outdoor unit doesn't lamp on the indoor unit is
Outdoor unit the signal from
operate normally. flashing on and off.
doesn't remote controller.
operate.

Outdoor unit Outdoor unit Unit doesn't Indoor unit Indoor unit
operates in doesn't operate operates, when doesn't operate,
only Test Run operate normal EMERGENCY when
operation. even in operation in OPERATION EMERGENCY
Test Run COOL or switch is pressed. OPERATION
operation. HEAT mode. switch is pressed.

Check room Refer to Refer to Refer to 9-6.B 1. Check indoor / outdoor

"How to check "Check of "Check of connecting wire.
temperature (Check if the power
thermistor. inverter/ R.V. coil". remote controller is supplied to the As for outdoor unit MUZ type,
Refer to 9-7. compressor". and receiver indoor unit.) refer to service manual OB391.
"Test point P.C. board". 2. Refer to 9-6.C As for outdoor unit MXZ type,
diagram and "Check of indoor refer to service manual OB319.
electronic control
voltage". P.C. board".

Both lamps Left lamp Flash Left lamp Left lamp Left lamp Left lamp Left lamp Left lamp
(Left and right) on and off at 2-time flash 3-time flash 4-time flash 5-time flash 6-time flash 7-time flash
Flash on and off 0.5-second Cause: Cause:
at 0.5-second Cause: Cause: Cause: Cause:
intervals Indoor unit Indoor unit Indoor unit Outdoor unit
intervals Outdoor unit Outdoor unit
Cause: • Trouble of
Cause: • Trouble of • Trouble of • Outdoor • Trouble of • Trouble of
Indoor/ room temp-
Indoor unit indoor fan indoor unit power thermistor outdoor
Outdoor unit erature/
• The horizontal motor control system in outdoor control
vanes are not • Mis-wiring indoor coil
or trouble thermistor system abnormality unit system
installed
correctly. of serial signal

Refer to 9-6.E Refer to 9-6.D Check room Refer to 9-6.A Replace the Refer to Refer to Replace the
"Check of "How to temperature "Check of indoor "How to check "Check of inverter P.C.
installation of check thermistor indoor fan electronic inverter/ outdoor board or the
the horizontal mis-wiring and indoor motor". control compressor". thermistors". outdoor
vanes". and serial coil thermis- P.C. board. electronic
signal error tor. control P.C.
(when Refer to board.
outdoor unit "Test point
doesn't work)". diagram and
voltage".

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 9-4. Troubleshooting check table
• The following indication applies regardless of shape of the indicator.

Operation Indicator Lighted

· Flashing of the OPERATION INDICATOR lamp (left-hand side or both lamp)
indicates possible abnormalities.
Blinking · The OPERATION INDICATOR lamp (left-hand side lamp) is
Not lighted lighting during normal operation.
NOTE : Before taking measures, make sure that the symptom reappears for accurate troubleshooting.
Self check table
Abnormal
No. Operation indicator lamp Symptom Detection method Check point
point
Both lamps flash at the same time.
Attachment Indoor unit • Refer to 9-6.E "Check of
of the 0.5-second ON and outdoor When the electricity is not conducted to the
installation of the horizontal
horizontal unit do not safety device (FAN) of the horizontal vane.
vanes".
vane operate.
0.5-second OFF
1
Left lamp flashes.
Mis-Wiring 0.5-second ON Outdoor unit • Refer to 9-6.D "How to check
or serial 3 minutes after power supply turns ON, when mis-wiring and serial signal
does not
signal the serial signal is not received. error".
operate.
0.5-second OFF

Indoor coil Left lamp flashes. • Refer to the characteristics of

thermistor 2-time flash the indoor coil thermistor, and
Outdoor unit When the indoor coil themistor or the room
does not temperature thermistor is short or open circuit the room temperature
2 Room thermistor
operate. every 8 seconds during operation.
tempera- (9-7.).
ture 2.5-second OFF
thermistor

Indoor fan
repeats 12
Left lamp flashes. seconds ON
3-time flash and 3
minutes When the rotational frequency feedback
Indoor fan OFF. signal is not emit during 12-second indoor fan • Refer to 9-6.A "Check of
3
motor When the operation. indoor fan motor".
2.5-second OFF indoor fan
breaks, the
fan keeps
stopping.

Left lamp flashes.

Indoor 4-time flash Outdoor unit When it cannot properly read data in the
control does not nonvolatile memory of the indoor electronic • Replace the indoor electronic
4 control P.C. board.
system operate. control P.C. board.
2.5-second OFF
Left lamp flashes. • Refer to "Check of inverter/
Outdoor 5-time flash Outdoor unit When it consecutively occurs 3 times that compressor".
power does not compressor stops for overcurrent protection Refer to service manual
5 within 1 minute after start-up.
system operate. OB391 or OB319.
2.5-second OFF

<Thermistor short>
Left lamp flashes. Thermistors are abnormal when they short • Shortage of refrigerant
6-time flash after compressor start-up. • Refer to "Check of outdoor
Outdoor unit <Thermistor open> thermistor".
Outdoor
6 does not Thermistors are abnormal when they open Refer to service manual
thermistors
operate. after compressor start-up. OB391 or OB319.
2.5-second OFF However, discharge temperature thermistor is
abnormal when open circuit is detected more
than 10 minutes after compressor start-up.

Left lamp flashes. • Replace the inverter P.C.

Outdoor 7-time flash Outdoor unit board or the outdoor
When it cannot properly read data in the
control does not electronic control P.C. board.
7 nonvolatile memory of the inverter P.C. board
system operate. Refer to service manual
or the outdoor electronic control P.C. board.
OB391 or OB319.
2.5-second OFF

MXZ type Operation Indicator Right lamp flashes Outdoor unit When the operation mode of each indoor unit
operates but is differently set to COOL(includes DRY) and • Unify the operation mode.
Operation Refer to service manual
8 mode indoor unit HEAT at the same time, the operation mode of
Lighted does not indoor unit that has operated at first has the OB319.
setting 2.5-second OFF
Blinking operate. priority.

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 9-5. Trouble criterion of main parts
MSZ-CA25VB - E1 MSZ-CA35VB - E1
Part name Check method and criterion Figure
Room temperature Measure the resistance with a tester. (Part temperature 10˚C ~ 30˚C)
thermistor(RT11)
Normal Abnormal
Indoor coil thermistor
8 k" ~ 20 k" Open or short-circuit
(RT12(MAIN), RT13(SUB))

Measure the resistance between the terminals with a tester.

(Part temperature 10˚C ~ 30˚C)
Motor part

Normal
Color of lead wire Abnormal
MSZ-CA25VB MSZ-CA35VB MAIN
WHT – BLK 303 " ~ 329 " 396 " ~ 430 " Open or AUX.
Indoor fan motor(MF) BLK – RED 287 " ~ 311 " 320 " ~ 348 " short-circuit
FUSE

INNER FUSE Measure the voltage power ON.

Sensor part

136i 3: CUT OFF

WHT
GRY
BRN
YLW

RED
Color of lead wire Normal Abnormal

BLK
BRN – YLW 4.5 ~ 5.5V
(When fan revolved one time)
YLW – GRY 0V➔5V➔0V Remain 0V or 5V
(Approx.)

Measure the resistance between the terminals with a tester. RED

Vane (Part temperature 10°C ~ 30°C) ROTOR

YLW
motor(MV) Color of lead wire Normal Abnormal BRN
BRN-other one 240 " ~ 260 " Open or short-circuit
ORN GRN

9-6. Troubleshooting flow

When OPERATION INDICATOR lamp flashes 3-time.
Indoor fan does not operate.

A Check of indoor fan motor

Turn OFF the power supply.

Check the connector (Fan motor) visually.

No Yes No
Is soldered point of the connector
Are lead wires connected?
correctly soldered?

Yes
Reconnect the lead wires. Resolder it.

Disconnect the lead wires from the connector (Indoor fan motor).
Measure the resistance between lead wires No.1 and No.5 and then No.3 and No.5 of the indoor fan
motor on CN211.

Replace the indoor electronic control

Is the resistance 0 (short circuit) or ∞ (open circuit)? P.C. board.
No
Yes ( 0 or ∞ ) (others)

Replace the indoor fan motor.

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 Indoor unit operates by pressing the EMERGENCY OPERATION switch, but does not operate with the remote controller.

B Check of remote controller and receiver P.C. board

wCheck if the remote controller is exclusive for this air conditioner.

Switch on the remote controller.
Indoor electronic control
P.C. board
3 1
Is LCD display on the the remote No
Replace the batteries.(Refer to 9-1.4.) 1 2
controller visible? CN125 CN109
(not clear)
Yes

Remove the batteries, then set them back Power monitor

and press RESET button. (Refer to 9-1.4.)
receiver P.C. 12543
board CN302
Check if the unit operates with the remote
controller.

No Remote
Does the unit operate with the Turn on a radio to AM and press switch on controller
remote controller? the remote controller.

Yes
No
OK Is noise heard from the radio? Replace the remote controller.

Yes

Are there any fluorescent lights of Yes ● Reinstall the unit away from lights.
inverter or rapid-start type within ● Attach a filter on receiving part.
the range of 1m?

No

Measure the voltage between receiver P.C. board connector CN302 No.3(-) and No.5(+) when the remote
controller button is pressed.

Yes Replace the indoor electronic control P.C.

Is the voltage approx. 4V DC?
board.

No(5V or 0V DC)

Replace the receiver P.C. board.

The unit doesn’t operate with the remote controller.

Also, the OPERATION INDICATOR lamp doesn’t light up by pressing the EMERGENCY OPERATION switch.

C Check of indoor electronic control P.C. board

Check both “parts side” and “pattern side” of the

indoor electronic control P.C. board visually.
Varistor (NR11)

Turn OFF the power supply.

Disconnect indoor fan motor connector CN211 and
Indoor electronic Thermal fuse connector
vane motor connector CN151 from the indoor electronic control P.C. board
control P.C. board and turn ON the power supply.
Fuse (F11) 1
3
CN201 F12
Does the unit operate with the remote controller or Indoor electronic N
No 2
does OPERATION INDICATOR lamp light up control P.C. board
by pressing EMERGENCY OPERATION switch? 3

Yes Terminal
Replace the vane motor. Replace the indoor
Replace the fuse. block
Turn OFF the Turn OFF the electronic control
power supply. Yes power supply. Yes Measure the P.C. board.
resistance
Is winding resistance Is fuse (F11) blown? between Yes
of vane motor 0 "? CN201 1 on
No
No the indoor
Is resistance approx. 0"?
electronic control
Is winding resistance No P.C. board and N
Is varistor (NR11) burnt? No (∞)
of fan motor 0 "? No on the terminal
block with the
Yes Yes tester. Replace the fuse (F12).

Replace the fan motor. Replace the varistor.

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 When OPERATION INDICATOR lamp flashes ON and OFF in every 0.5-second.
Outdoor unit does not operate.

D How to check mis-wiring and serial signal error (when outdoor unit does not work)

Start w Short circuit of JPG and JPS on the indoor

electronic control P.C. board enables
self-check to be displayed in 3 seconds.
• Turn ON the power supply.
• Press once EMERGENCY OPERATION switch.

After 3 minutes, mis-wiring is indicated

(0.5-second ON, 0.5-second OFF)
on OPERATION INDICATOR
lamp on indoor unit.w

Yes Is there any mis-wiring, poor contact,

Make them sure.
or wire disconnection? w2
No
A

Turn OFF the power supply.

Disconnect the indoor/ outdoor connecting wire.
Short-circuit indoor terminal block N and 3. w2 Mis-wiring may damage indoor electronic
Turn ON the power supply. control P.C. board during the operation.
While pressing both OPERATION SELECT button and Be sure to confirm the wiring is correct
TOO COOL button on the remote controller at the same before the operation starts.
time, press RESET button.
At first, release RESET button.
B
And release the other two buttons since all LCD in
operation display section of the remote controller is
CLOCK
:
AMPM
displayed after 3 seconds.
AMPM
Transmit the signal of remote controller, pressing
OPERATE/STOP (ON/OFF) button on the remote
controller.
•The following indication (The above procedure allows OPERATION INDICATOR
applies regardless of shape lamp to indicate the failure-mode.)
of the indicator.
Blinking
No Replace the indoor
Does the right side of OPERATION INDICATOR
electronic control
Operation Indicator lamp blink quickly? (light up or OFF) P.C. board.
Yes

Release the failure mode. w3

Remove the short-circuit between indoor terminal block N

and 3.
Reconnect the indoor/ outdoor connecting wire. Replace the
Turn ON the power supply. No
indoor/ outdoor
Press EMERGENCY OPERATION switch. connecting wire.
Is there amplitude of 5 to 10V DC between outdoor
terminal block N and 3 after 3 minutes (for confirmation of
serial signal)?
Yes

No Replace the
Is there 230V AC between outdoor terminal
indoor/ outdoor
block 2 and N?
connecting wire.
Yes
w3 Be sure to release the failure-mode
recall function after checking.
1. Turn OFF the power supply.
Procedure of release of failure-mode.
2. Disconnect the connector (CN61) between the
1 Press EMERGENCY OPERATION
compressor and the power transistor module.
switch.
3. Turn ON the power supply.
2 Turn OFF the power supply.
4. Press EMERGENCY OPERATION switch.
3 Press RESET button on the
remote controller.

Is there voltage approximate 280V DC between A

w4 Replace the inverter P.C. Yes
board. LD61A (+) and LD66A (–) on the inverter P.C. · Turn OFF inverter-controlled lighting
board arter 3 minutes? equipment.
No · Turn OFF the power supply and then
turn ON again.
Turn OFF the power supply and then turn ON · Press EMERGENCY OPERATION
again. switch.
Press EMERGENCY OPERATION switch.
Yes After 3 minutes, is there approximate 230V AC · Reinstall
Is mis-wiring either the
between outdoor terminal block 2 and N?
indicated when unit or the
No the contactor light each
(52C) on the No
Replace the indoor/ outdoor connecting wire. other away.
indoor electronic · Attach a filter
control P.C. on receiving
w4 Be careful to the residual voltage of smoothing capacitor. board turns ON section of
3 minutes later? the indoor
As for outdoor unit MUZ type, refer to service manual OB391. Yes unit.
As for outdoor unit MXZ type, refer to service manual OB319.
B

19

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 When both OPERATION INDICATOR lamps flash 1-time.
Indoor unit and outdoor unit don’t operate.

E Check of installation of the horizontal vanes

Start

Turn OFF the

power supply.

Is the stopper of the horizontal vane No Relock the stopper of the

locked to the indoor unit correctly? horizontal vane to the indoor unit.
Refer to 9-1.5.
Yes

Turn ON the
power supply.

No
Is OPERATION
INDICATOR lamp flashing? OK

Yes

To check the continuity of safety device,

measure the resistance of connector 1 - 3 Turn OFF the
connected to CN1R1 on the indoor power supply.
electronic control P.C. board.

No(∞)
Is there resistance 0 "? Replace the
safety device.
Yes

Replace the
indoor electronic
control P.C. board.

F Check of thermal fuse

Turn OFF the Is resistance ∞ between the connector CN 201 1 on indoor Yes Replace the
power supply. electronic control P.C. board and the terminal block N? thermal fuse (F12).
No
Indoor electronic
Ok control P.C. board

CN201

20

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 9-7. Test point diagram and voltage
MSZ-CA25VB - E1 MSZ-CA35VB - E1
Indoor electronic control P.C. board
Power supply input
Fuse F11 250V AC 3.15A 230V AC

}
R132

} Indoor fan motor

230V AC

Safety device of
fan by horizontal
vane CN1R1

Room temperature
Varistor thermistor RT11
(NR11) Indoor coil
thermistor
RT12(MAIN)
Indoor coil
thermistor
J12 RT13(SUB)
12V
DC { –+ }
Timer short mode
point JPG, JPS
J33 (Refer to 8-1.)
Emergency
operation switch

Power monitor receiver P.C. board J33 – + J23 Release of Auto restart function
Solder the Jumper wire to the JR07.
}

5V DC (Refer to 8-3.)

Indoor coil thermistor [RT12 (MAIN), RT13 (SUB)]

Room temperature thermistor (RT11)
Resistance (k")

CN302

Temperature (:)

21

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 10 DISASSEMBLY INSTRUCTIONS

<"Terminal with locking mechanism" Detaching points>

The terminal which has the locking mechanism can be detached as shown below.
There are two types ( Refer to (1) and (2)) of the terminal with locking mechanism.
The terminal without locking mechanism can be detached by pulling it out.
Check the shape of the terminal before detaching.

(1) Slide the sleeve and check if there is a locking lever or not. (2) The terminal with this connector has the
locking mechanism.
Sleeve

1Slide the sleeve. 1Hold the sleeve, and

2Pull the terminal while pull out the terminal
Locking lever pushing the locking slowly.
lever.
Connector

10-1. MSZ-CA25VB - E1 MSZ-CA35VB - E1

INDOOR UNIT
OPERATING PROCEDURE PHOTOS
1. Removing the panel Photo 1
(1) Remove the screw caps of the panel.
Remove the screws.
(2) Pull the panel down to your side slightly and unhook the
catches at the top.

Screws of the front panel

2. Removing the electronic control P.C. board and the Photo 2

power monitor receiver P.C. board Terminal block
NOTE : In case of removing only indoor electronic control fixing screw
P.C. board work (3) is not necessary. Screw of the Indoor electronic
(1) Remove the panel. (Refer to 1.) ground wire control P.C. board
(2) Remove the power monitor receiver P.C. board holder from
the bottom of electrical box.
(3) Open the power monitor receiver P.C. board holder and
remove the power monitor receiver P.C. board. Cord clamp fixing
(4) Remove the screw of the electrical cover and the electrical screw
cover.
(5) Remove the screw of the V.A. clamp and the V.A. clamp. Screw of the V.A.
(6) Remove the screw of the cord clamp and the cord clamp. clamp
(7) Remove the screw of the terminal block.
(8) Remove the screw of the ground wire.
Screw of the
(9) Pull out indoor electronic control P.C. board slightly. electrical cover
(10) Disconnect all (except CN109, CN125) the connectors on
the electronic control P.C. board.
(11) Remove the electronic control P.C. board.
(12) Disconnect the connector of power monitor receiver P.C.
board (CN109, CN125) on the electronic control P.C. Power monitor receiver
board. P.C. board holder

22

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 OPERATING PROCEDURE PHOTOS
3. Removing the electrical box Photo 3 Indoor coil thermistor Vane motor
(1) Remove the panel. (Refer to 1.) connector
connector
(2) Remove the electrical cover. (Refer to 2.)
(3) Remove the V.A. clamp. (Refer to 2.)
(4) Remove the cord clamp. (Refer to 2.) Screw of the
(5) Remove the terminal block. (Refer to 2.) electrical box
(6) Remove the screw of ground wire. (Refer to 2.)
(7) Disconnect the connector of the indoor coil thermistor
(CN112), the fan motor connector (CN211 and CN121), the
vane motor connector (CN151) and the connector of the
safety device (CN1R1) on the electronic control P.C. board.
(8) Remove the fan motor lead wire and indoor coil thermistor
from the electrical box.
(9) Remove the lead wire of vane motor and safety device from
the bottom of electrical box.
(10) Remove the screw fixing the electrical box, remove the
electrical box.
Fan motor connector

4. Removing the nozzle assembly and the vane motor Photo 4

(1) Remove the panel. (Refer to 1.) Screws of the vane motor
(2) Remove the electrical box. (Refer to 3.)
(3) Pull out the drain hose from the nozzle assembly, remove
the nozzle assembly.
(4) Remove the screws of the vane motor, disconnect the
vane motor connector.
(5) Remove the vane motor.

Drain hose

5. Removing the indoor fan motor and the line flow fan Photo 5
(1) Remove the panel. (Refer to 1.)
(2) Remove the electrical box. (Refer to 3.)
(3) Pull out the drain hose from the nozzle assembly, remove
the nozzle assembly. (Refer to 4.)
(4) Remove the screw of the lead cover and the lead cover.
(5) Remove the lead wire of the fan motor from the motor band Screws of the
/ bed.
left side of the
(6) Release the hooks of the motor band from the motor bed
heat exchanger
and open it slightly.
(7) Loosen the hexagon socket set screw of the line flow fan.
(8) Remove the screws fixing the motor bed, remove the fan
motor with motor band and the motor bed.
(9) Remove the screws fixing the left side of the heat
exchanger.
(10) Lift the left side of the heat exchanger. Photo 7
(11) Remove the line flow fan.
Photo 6 Hexagon socket set screw

Screw of Screws of
the lead the motor
cover Hooks of the bed
motor band

23

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 11 PARTS LIST

MSZ-CA25VB - E1 (WH)
MSZ-CA35VB - E1 (WH)
11-1. INDOOR UNIT STRUCTURAL PARTS 11-2. ACCESSORY AND REMOTE
CONTROLLER

1 (w) 9 (w) 10 11

8
2
7 (See 11-5.)

3
4

(w) These figures show about MSZ-CA35VB.

5 6

11-1. INDOOR UNIT STRUCTURAL PARTS

Q'ty/unit
Symbol
No. Part No. Part name in Wiring MSZ-CA25VB - E1 MSZ-CA35VB - E1 Remarks
Diagram (WH) (WH)
E02 763 BOX (WH)
234 1
1
E02 764 BOX (WH)
234 1
2 E02 965 PANEL ASSEMBLY (WH)
000 1 1 Including No.3,4,5
3 E02 763 SCREW CAP
067 2 2 2PCS/SET
4 E02 965 FRONT PANEL (WH)
010 1 1
5 E02 408 CATCH
142 2 2 2PCS/SET
E02 763 100
CATECHIN AIR FILTER 2
6
E02 764 100
CATECHIN AIR FILTER 2
7 AIR CLEANING FILTER 2 2
8 E02 763 975 CORNER BOX (RIGHT) 1 1
E02 408 970 INSTALLATION PLATE 1
9
E02 751 970 INSTALLATION PLATE 1

11-2. ACCESSORY AND REMOTE CONTROLLER

10 E02 838 426 REMOTE CONTROLLER 1 1 KM04G
11 E02 527 083 REMOTE CONTROLLER HOLDER 1 1

24

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 MSZ-CA25VB - E1 (WH)
MSZ-CA35VB - E1 (WH)
11-3. INDOOR UNIT ELECTRICAL PARTS 11-4. INDOOR UNIT HEAT EXCHANGER
AND FUNCTIONAL PARTS

20 19 18 15 22 (W)
SLEEVE
BEARING
17
1 2

ROOM TEMPERATURE
3 THERMISTOR 23
4 16
14 24
5
13
6

(W) This figure shows about MSZ-CA35VB.

FUSE 7 VARISTOR 89 10 11 12

11-3. INDOOR UNIT ELECTRICAL PARTS AND FUNCTIONAL PARTS

Part number that is circled is not shown in the illustration.

Symbol Q'ty/unit
No. Part No. Part name in Wiring MSZ-CA25VB- E1 MSZ-CA35VB- E1 Remarks
Diagram (WH) (WH)
1 E02 001 504 SLEEVE BEARING 1 1
2 E02 661 702 DRAIN HOSE 1 1
3 E02 838 235 NOZZLE ASSEMBLY (WH) 1 1
4 E02 815 316 SAFETY DEVICE 1 1
5 E02 965 040 VANE UPPER 1 1
6 E02 965 041 VANE LOWER 1 1
7 E02 127 382 FUSE F11 1 1 3.15A
8 E02 829 385 VARISTOR NR11 1 1
9 E02 749 385 VARISTOR NR12 1 1
10 E02 763 034 VANE CRANK SET 1 1
11 E02 815 468 POWER MONITOR RECEIVER P.C. BOARD 1 1
E02 965 452 ELECTRONIC CONTROL P.C. BOARD 1 AUTO RESTART
12
E02 966 452 ELECTRONIC CONTROL P.C. BOARD 1 AUTO RESTART
13 E02 749 303 VANE MOTOR MV 1 1
14 E02 151 308 ROOM TEMPERATURE THERMISTOR RT11 1 1
E02 749 300 INDOOR FAN MOTORw MF 1 RC4V19-
15
E02 751 300 INDOOR FAN MOTORw MF 1 RC4V19-
16 E02 749 333 MOTOR BAND 1 1
17 E02 679 375 TERMINAL BLOCK TB 1 1
E02 838 307 INDOOR COIL THERMISTOR RT12, RT13 1
18
E02 839 307 INDOOR COIL THERMISTOR RT12, RT13 1
19 E02 749 302 LINE FLOW FAN 1 1
E02 408 509 BEARING MOUNT 1
20
E02 751 509 BEARING MOUNT 1
21 E02 408 381 THERMAL FUSE F12 1 1 93:
WIncluding FAN MOTOR RUBBER MOUNT(2 pcs/set)

11-4. INDOOR UNIT HEAT EXCHANGER

E02 838 620 INDOOR HEAT EXCHANGER 1
22
E02 839 620 INDOOR HEAT EXCHANGER 1
E02 815 666 UNION (GAS) 1 {9.52
23 {9.52
E02 151 666 UNION (GAS) 1
24 E02 151 667 UNION (LIQUID) 1 1 {6.35

25

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 11-5. AIR CLEANING FILTER
● AIR CLEANING FILTER removes fine dust of 0.01 micron from air by means of static electricity.
● Normal life of AIR CLEANING FILTER is 4 months. However, when it becomes dirty, replace it as soon as possible.
● Clogged AIR CLEANING FILTER may reduce the air conditioner capacity or cause frost on the air outlet.
● DO NOT reuse AIR CLEANING FILTER even if it is washed.
● DO NOT remove or attach AIR CLEANING FILTER during unit operation.

Model Part No.

MSZ-CA25VB - E1
MAC-1300FT
MSZ-CA35VB - E1

26

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 27

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 HEAD OFFICE: MITSUBISHI DENKI BLDG., 2-2-3, MARUNOUCHI, CHIYODA-KU, TOKYO100-8310, JAPAN

C Copyright 2005 MITSUBISHI ELECTRIC ENGINEERING CO.,LTD

Distributed in Feb. 2005. No. OB390 6 New publication, effective Feb. 2005
Made in Japan Specifications subject to change without notice.

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