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    Tech Team JD

    Uploaded by

    taposh.barmon

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Tech Team JD

    Uploaded by

    taposh.barmon
    36 views3 pages

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    36 views3 pages

    Tech Team JD

    Uploaded by

    taposh.barmon

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 3

    Job Description of

    Tech Team

    Taposh Kumar Barmon


    Tech Lead

    Job description:
    ➔ Leadership of Product and Technology team
    ➔ Supervision, team development and internal/stakeholder communication
    ➔ Project management, strategic planning, execution, monitoring and reporting
    ➔ Decision making, problem solving, risk management
    ➔ Team performance evaluation, metrics and KPIs
    ➔ Collaboration, training and development
    ➔ Product quality assurance and continuous improvement
    ➔ Budget management, resource allocation and financial oversight
    ➔ Customer focus

    Md. Toufiqull Islam


    Manager, Platform Management

    Job description:
    ➔ Understanding the business requirements and designing a digital product accordingly
    ➔ Taking user’s experiences toward the app/web from customer care and suggesting a
    user friendly product flow
    ➔ Utilizing the CRM products (fresh desk/alpha net) properly and keeping the support
    operation smooth and up to date
    ➔ Keep exploring market demand and suggesting new plans for enhancing the product
    ➔ Integrating digital tools with the product and configuring the tools as business demand
    ➔ Analyzing the data get from tools and arranging legacy reports as expected for business
    growth
    ➔ Protecting copyright of our original contents

    Mahbubur Rahman
    Manager, Platform Operation

    Job description:
    ➔ Data Reporting
    ➔ Data Analysis
    ➔ Data pulling using GraphQL
    ➔ Payment Gateway integration
    ➔ CMS configuration.
    ➔ Content adding on our Tray, Tray create on CMS.
    ➔ HTML page & Email Template design and implement
    ➔ HTML5 Banner Ad making
    ➔ Subscription Plan Creation & Edit on CMS & In-App Payment
    ➔ Product Presentation Making
    ➔ API Testing for Partner integration
    ➔ Video Editing.
    ➔ Content processing for uploading.
    ➔ Content uploading, adding metadata, Publishing.
    ➔ Storage Management.
    ➔ Support to the Customer service team
    ➔ Redeem Code and Promo code making

    Israt Jahan
    Associate Manager, Platform Operation

    Job description:
    ➔ Monetization management : Create Plan, create code, reporting , user management
    ➔ Content data reporting
    ➔ Acquisition reporting
    ➔ National and international Client communication
    ➔ Viewlift communication
    ➔ Google ads design
    ➔ Bug find out and testing
    ➔ Build testing
    ➔ Figma & Canva Design
    ➔ Application creation
    ➔ Internal & External team communication
    ➔ Product purchasing
    ➔ Product billing follow up with accounts
    ➔ Meeting fixing and communication
    ➔ Google payment report to acc
    ➔ Team support when necessary
    ➔ Sort important documents
    ➔ IVR setup management
    ➔ Regular follow up : Kaleyra, Acquisition value, VL ticketings
    ➔ Troubleshooting: Issues with Indian and international users, VL/Juspay/Paypal issues

    Habiba Rahman,
    Sr. Executive, Customer Service
    Asif Khan
    Sr. Executive, Customer Service

    Mirza Md. Nazmus Sakib


    Executive

    Job description:
    ➔ Users' technical problems analysis and solution, like payment, subscription,
    device connectivity, forgetting id/password, and other related technical issues.
    ➔ Communicating over the phone with users for providing technical solutions and
    for promotional and sales purposes.
    ➔ Replying to users' everyday emails.
    ➔ Replying to users' everyday queries on the app and website chatbox, social
    media.
    ➔ Managing Social Media comments, like replying to comments and hide/delete
    comments
    ➔ Managing reviews on the Google app store and Applestore.
    ➔ Process all E-commerce sales.
    ➔ Attending events for sales and information.

    Call Center Agents


    Associate

    Job Description:
    ➔ Answering Inbound Calls and making outbound call
    ➔ Customer support by resolving customer complaints or issues
    ➔ Data Entry and Documentation
    ➔ Maintaining Professionalism and Continuous Improvement
    ➔ Product and Service Knowledge

    UI/UX Designer, Sr. Web Developer, Sr. App Developer, DevOps Engineer, QA Tester
    ➔ Job description will be defined later during their recruitment.

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