Instructions For Submitting Payment Information

Instructions for submitting Payment Information!
Your payment information will be complete as soon as we have the following:
1) Payment Information.xlsx - This spreadsheet is included in the attachments we have

already sent you. PLEASE read ALL instructions on this sheet from the top of the page and fill
it in correctly as explained. BOTH payment method AND address details should be filled in,
according to all instructions on this sheet and in an Excel format.
2) TWO Documents verifying your Payment Method:
A. If you choose PayPal as your payment method:

1) a utility bill OR phone bill OR bank statement. We need this to verify the address linked
to your PayPal account. It is important that this shows the same details as the PayPal
account - account holder’s name and address. It is also important that this is not older than
6 months!
2) you must take a screenshot of your PayPal account, clearly showing your name and
address, nothing else needs to be visible. This picture must not be older than 6 months!
OR
B. If you choose the SEPA or International bank transfer option:

1) a bank statement for the corresponding bank account, showing the account holder’s
name and address. It must also show the IBAN (for SEPA transfers) or Account Number (for
International Transfers).
2) a utility bill OR phone bill. We need this to verify the address linked to your account. It
is important that this shows the same details as the account - account holder’s name and
address. It is also important that this is not older than 6 months!
**If the account holder is NOT you, then you will need to submit THREE documents, the two
documents listed above for the account holder, as well as your utility bill OR phone bill OR
bank statement, showing your full name and address. We will need this to write the
monthly invoices with your correct personal information.
General information regarding payments (important to read):
Please do not forget that you are paid in EUROs. This is because the majority of our projects
are based in countries in mainland Europe, where the currency is Euros.
Your payment method MUST be set up then to receive Euros! If you are not sure, you
should ask at your bank or PayPal! If you choose PayPal, you must make sure that the
account is active. This means you should already have received at least one transfer
successfully. If not, you may need to wait extra time to receive the payment.
In fact, we recommend you look at options such as Wise or Revolut, online services that
allow you to receive SEPA transfers with an IBAN, even if you are not in the EU. Wise
especially has far more favorable conversion rates from and to Euros than most non-EU
banks and is very easy to set up.
For more info and looking to set up a Wise account, look here:
https://wise.com
You do not need to print out the Payment Information sheet and scan it. This will make it
easy for the team leader to save the details and prevent any errors in that process.
Correct payment details should be sent before the end of the first month you want to be
paid. The team leader will confirm that the details have been sent.
If you ever wish to change the payment or address details, please send it in the same sheet
'Payment Information' before the end of the month, again following all instructions and
submitting the two additional verification documents. Once the team leader has confirmed
the change, you will be all set.
It is always in your best interest to look up any questions online or better yet, ask your bank
/ PayPal directly, e.g. what is my IBAN? or what is my Sorting/Routing Code? If you follow the
directions about payment in the Payment Information file, you should not have any
difficulty.
Any fees incurred for a transfer will come from your monthly pay. It is also in your best
interest therefore to do research for your specific situation and try to minimize the transfer
fee.
For bank transfers outside of SEPA, you will need the Account Number, the Sorting/Routing
Code and the full name of your bank. These transfers will incur fees of at least 25€.
Our minimum payout amount is 50€. This means if your total earnings are less than 50€,
your pay will be held until the following month, until the total is above the minimum 50€
and then we will send you the payment. This is because transferring smaller amounts has
often caused unnecessary problems in the past.
As has been discussed before you were hired, the payment is for the whole calendar month
and is sent out within 10 working days of the following month (a 'working day' does not
include holidays or weekends).
PLEASE do not ask when the payment will be sent out or if you will receive payment at a
point before the 10th working day. If you do not receive the payment by the 10th working
day, THEN you should contact the team leader.
(We understand the concern about receiving your payment, but please understand that we
are responsible for thousands of agents and cannot be in contact with everyone every
month about their payment every day. If you have sent the correct payment details and they
have been confirmed by your team leader, there is absolutely no reason you should not
receive the payment on time.)
Keep in mind that our company is based in Switzerland, so we are by no means trustworthy
sources to understand how to pay the appropriate taxes, nor do we pretend to be. Again,
this is something you should find out on your own by researching online, asking friends or a
financial advisor. The team leaders spend a lot of time every month making sure as best we
can that you will be paid properly. Nevertheless, you should in general be aware that as a
freelance remote employee, it is primarily your responsibility to provide the correct payment
details in a timely manner. If something is missing or late, you will unfortunately have to wait
until the following payment period to send the right details and receive your payment.
INVOICES: Before you were hired, you signed our 'Self-Billing Agreement' wherein you
agreed to receive by email the invoice for your payment every month. This is for your
records and for managing your own finances.
These invoices are also to contain your street address (Street, House Number, Post code,
City, Country). We therefore need this information to write them for you. As part of a
freelance position, these invoices must be issued for you to receive the payment. If we do
not have the address details along with your payment details, you cannot be paid.
We look forward to our collaboration together. Whenever you submit your payment
information, please make sure you have understood everything written here.

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Instructions for submitting Payment Information!

Your payment information will be complete as soon as we have the following:

1) Payment Information.xlsx - This spreadsheet is included in the attachments we have

2) TWO Documents verifying your Payment Method:

A. If you choose PayPal as your payment method:

B. If you choose the SEPA or International bank transfer option:

General information regarding payments (important to read):

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