Is 5 8

Rainer, Information System, Fifth Canadian Edition Testbank
Package Title: Chapter 5, Testbank

Course Title: Rainer, IS 5e
Chapter Number: 5
Question type: Multiple Choice
1) Vivametrica was asked to compare the data collected from the claimant’s
Fitbit to the general population health data and_______.
a) Judge whether they were below normal for someone in her age range and of her former
professionb) Judge whether they were above normal for someone in her age range and of her
former
professionc) Judge whether they were below normal for someone in her weight range and of her
former
profession
d) Judge whether they were normal for someone in her age range and of her former
profession
Answer: A
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways that common challenges in managing data can be addressed
using data governance.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
2) We leave valuable trails of data behind when we use tracking and recording devices called
data ________.
a) debris
b) exhaust
c) markers
d) roads
Answer: B
Difficulty: Easy
3) A connected vehicle is equipped with Internet access and usually with a wireless ________.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: A
Difficulty: Easy
Section Reference 1: IT’s About Business 5.1
Learning Objective 1: Define Big Data and explain its basic characteristics.
4) IHS Automotive estimates that the average connected car will produce up to 30 _____ of data
each day.
a) KB
b) GB
c) TB
d) MB
Answer: C
Difficulty: Easy
5) Which of the following companies is NOT developing cars and self-driving

technology/services?
a) Amazon
b) Apple
c) Google
d) IBM
Answer: A
Difficulty: Easy
6) ________ are those data that visitors and customers produce when they visit a website and
click on hyperlinks.
a) Clickstream data
b) Cookies
c) ERP
d) RFID
Answer: a
Difficulty: Easy
Section Reference 1: 5.1
7) Which of the following is NOT a reason managing data is difficult?
a) Data are generated from multiple sources.

b) Data are scattered throughout organizations.
c) Data are subject to data rot.
d) The amount of data is decreasing exponentially with time.
Answer: d
Difficulty: Easy
8) Data ________ refers primarily to problems with the media on which the data are stored.
a) clickstreaming
b) degradation
c) scattering
d) rot
Answer: d
Difficulty: Easy
9) You recently inherited an Alvin and The Chipmunks “A Chipmunk Christmas” record. Since
you don’t have a record player, you need to find a way to convert the record into a CD. This is an
example of data ________.
a) clickstreaming
b) degradation
c) scattering
d) rot
Answer: d
Difficulty: Medium
Bloomcode: Application
10) ________ is an approach to managing information across an entire organization.
a) Big data
b) Data governance
c) Master data
d) Master data management
Answer: b
Difficulty: Easy
11) ________ is a process that spans all organizational business processes and applications.
a) Big data
b) Data governance
c) Master data
d) Master data management
Answer: d
Difficulty: Easy
12) ________ are a set of core data that span the enterprise information systems.
a) Data governance
b) Master data
c) Master data management
d) Transaction data
Answer: b
Difficulty: Easy
13) From the mid-1950s until the early 1970s, organizations managed their data in a _________;
this created ________.
a) database; a centralized location for information

b) database; information silos
c) file management environment; a centralized location for information
d) file management environment; information silos
Answer: d
Difficulty: Hard
Learning Objective 1: Discuss the advantages and disadvantages of relational databases.
Bloomcode: Knowledge, Synthesis
14) Database systems minimize ________.
a) independence
b) integrity
c) redundancy
d) security
Answer: c
Difficulty: Easy
15) Database systems minimize ________.
a) inconsistency
b) independence
c) integrity
d) security
Answer: a
Difficulty: Easy
16) Database systems maximize ________.
a) inconsistency
b) independence
c) isolation
d) redundancy
Answer: b
Difficulty: Easy
17) Databases ________ redundancy; this means ________.
a) maximize; the same data are stored in multiple locations

b) maximize; various copies of the data do not agree
c) minimize; the same data are stored in multiple locations
d) minimize; various copies of the data do not agree
Answer: c
Difficulty: Easy
18) Databases ________ inconsistency; this means ________.
a) maximize; the same data are stored in multiple locations

b) maximize; various copies of the data do not agree
c) minimize; the same data are stored in multiple locations
d) minimize; various copies of the data do not agree
Answer: d
Difficulty: Easy
19) Databases minimize _________; this means ________.
a) independence; applications cannot access data associated with other applications

b) independence; applications and data are not linked to each other, so all applications are able to
access the same data
c) isolation; applications cannot access data associated with other applications
d) isolation; applications and data are not linked to each other, so all applications are able to
Answer: c
Difficulty: Medium
20) Databases maximize _________; this means ________.
a) independence; applications cannot access data associated with other applications

b) independence; applications and data are not linked to each other, so all applications are able to
c) isolation; applications cannot access data associated with other applications
d) isolation; applications and data are not linked to each other, so all applications are able to
Answer: b
Difficulty: Medium
21) Which of the following is an accurate representation of the data hierarchy from smallest to
largest?
a) bit, byte, field, record, file, database

b) bit, byte, field, file, record, database
c) byte, bit, field, record, file, database
d) byte, bit, field, file, record, database
Answer: a
Difficulty: Easy
22) A ________ represents the smallest unit of data a computer can process.
a) bit
b) byte
c) field
d) file
Answer: a
Difficulty: Easy
23) A ________ is a group of eight ________.
a) bit; bytes
b) byte; bits
c) field; files
d) file; fields
Answer: b
Difficulty: Easy
24) Microsoft ________ is a popular example of a relational database.
a) Access
b) Excel
c) PowerPoint
d) Word
Answer: a
Difficulty: Easy

25) The relational database model is based on the concept of ________-dimensional tables.
a) one
b) two
c) three
d) four
Answer: b
Difficulty: Medium
26) Each relational database table contains records (listed in _______) and attributes (listed in
______) .
a) columns; columns
b) columns; rows
c) rows; columns
d) rows; rows
Answer: c
Difficulty: Medium
27) A ________ generally describes an entity.
a) byte
b) field
c) file
d) record
Answer: d
Difficulty: Hard
28) A(n) ________ of an entity refers to each row in a relational table, which is a specific,
unique representation of the entity.
a) attribute
b) field
c) instance
d) record
Answer: c
Difficulty: Easy
29) Each characteristic or quality of a particular entity is called a(n) ________.
a) attribute
b) field
c) instance
d) record
Answer: a
Difficulty: Easy
30) The category “student” is a(n) ________.
a) attribute
b) database
c) entity
d) instance
Answer: c
Difficulty: Medium
31) All the information about you in your university’s database is a(n) ________.
a) attribute
b) database
c) entity
d) instance
Answer: d
Difficulty: Medium
32) Your name in your university’s database is a(n) ________.
a) attribute
b) database
c) entity
d) instance
Answer: a
Difficulty: Medium
33) The ________ key is an identifier field that uniquely identifies a record.
a) alien
b) foreign
c) primary
d) secondary
Answer: c
Difficulty: Easy
34) The ________ key has some identifying information but does not identify the record with
complete accuracy.
a) alien
b) foreign
c) primary
d) secondary
Answer: d
Difficulty: Easy
35) The ________ creates links between two tables.
a) alien
b) foreign
c) primary
d) secondary
Answer: b
Difficulty: Easy
36) Considering the following tables, ________ is a primary key.
Student Table Professor Table Class Table

SID Name Expected PID Name Tenure ID Name PID
Graduation Year
Year
123 Smith 2017 ABC Jones 1995 MGT101 Intro to ABC
Management
234 Jones 2018 DEF Brilliant 2000 BUS101 Intro to ABC
Business
567 Barilla 2018 GHI Genius 2000 MGT201 Intermediate GHI
Management
a) Class Table: PID

b) Professor Table: Name
c) Student Table: Expected Graduation Year
d) Student Table: ID
Answer: d
Difficulty: Medium
37) Considering the following tables, ________ is a foreign key.

Graduation Year
Year
Management
Business
Management
a) Class Table: PID

b) Professor Table: Name
c) Student Table: Expected Graduation Year
d) Student Table: ID
Answer: a
Difficulty: Medium
38) Industry experts estimate that ________ percent of data in an organization is unstructured.
a) 10–20
b) 40–50
c) 60–70
d) 80–90
Answer: d
Difficulty: Hard
39) Industry experts estimate that 80-90 percent of data in an organization is ________.
a) part-structured
b) semi-structured
c) structured
d) unstructured
Answer: d
Difficulty: Medium
40) Which of the following is TRUE?
a) Big Data becomes less useful over time since data changes too frequently for a system to
maintain.
b) Big Data is so large and complex that it must be managed by using a traditional DBMS.
c) Big Data predictions come from teaching computers to think like humans.
d) Big Data systems perform well because they contain huge amounts of data on which to base
their predictions.
Answer: d
Difficulty: Medium
Learning Objective 1: Define Big Data and its basic characteristics.
41) Which of the following is NOT a characteristic of Big Data?
a) Variety
b) Velocity
c) Viscous
d) Volume
Answer: c
Difficulty: Easy
42) Which of the following is NOT a problem associated with Big Data?
a) Big Data can be structured, unstructured, or semi-structured.

b) Big Data can come from untrusted sources.
c) Big Data changes.
d) Big Data lacks quality.
Answer: a
Difficulty: Hard
43) Google’s Cloud Spanner is a globally distributed ___ database that ____.
a) NewSQL; synchronizes time

b) NewSQL; tracks users
c) SQL; synchronizes time
d) SQL; tracks users
Answer: A
Difficulty: Medium
Bloomcode: Comprehension
44) NewSQL is a class of modern relational database management system that attempts to
provide the same scalable performance of ___ systems for ___.
a) NoSQL; OLAP
b) NoSQL; OLTP
c) SQL; OLAP
d) SQL; OLTP
Answer: B
Difficulty: Easy
45) _______ have been the primary mechanism in many organizations for performing analytics,
reporting, and operations. However, they are too rigid to be effective with Big Data.
a) CRMs
b) EDWs
c) ETLs
d) SCMs
Answer: B
Difficulty: Easy
Learning Objective 1: Explain the elements necessary to successfully implement and maintain
data warehouses.
46) A data _______ is a central repository that stores all of an organization’s data, regardless of
their source or format.
a) exhaust
b) lake
c) pond
d) trail
Answer: B
Difficulty: Easy
data warehouses.
47) A data ________ is a repository of historical data that are organized by subject to support
decision makers in the organization.
a) mart
b) shop
c) store
d) warehouse
Answer: d
Difficulty: Easy
data warehouses.
48) A data ________ is a low-cost, scaled-down version of a data ________ that is designed for
the end-user needs in an SBU or an individual department.
a) mart; store
b) mart; warehouse
c) warehouse; mart
d) warehouse; store
Answer: b
Difficulty: Easy
data warehouses.
49) Data marts can be implemented ________ compared to data warehouses.
a) less quickly
b) more quickly
c) at the same pace
d) It depends on the situation.
Answer: b
Difficulty: Easy
data warehouses.
50) Data marts can be implemented ________ quickly than data warehouses and support
________ control.
a) less; central
b) less; local
c) more; central
d) more; local
Answer: d
Difficulty: Easy
data warehouses.
51) Data marts and data warehouses typically use ________.
a) ERP
b) OLAP
c) OLTP
d) RFID
Answer: b
Difficulty: Easy
data warehouses.
52) Data marts and data warehouses are ________; this means they ________ be updated by
users.
a) non-volatile; can
b) non-volatile; cannot
c) volatile; can
d) volatile; cannot
Answer: b
Difficulty: Easy
data warehouses.
53) ________ is an example of a source system for a data warehouse.
a) DSS
b) ERP
c) OLAP
d) Web browser
Answer: b
Difficulty: Medium
data warehouses.
54) Knowledge management is a process that helps organizations manipulate important

knowledge that comprises part of the organization’s memory, usually in a(n) ________ format.
a) part-structured
b) semi-structured
c) structured
d) unstructured
Answer: d
Difficulty: Easy
Learning Objective 1: Describe the benefits and challenges of implementing knowledge
management systems in organizations.
55) Intellectual capital is another term for ________.
a) data
b) information
c) knowledge
d) wisdom
Answer: c
Difficulty: Easy
56) ________ is an intellectual asset.

a) Data
b) Information
c) Knowledge
d) Wisdom
Answer: c
Difficulty: Easy
57) ________ deals with more objective, rational, and technical knowledge.
a) Explicit information
b) Explicit knowledge
c) Tacit information
d) Tacit knowledge
Answer: b
Difficulty: Easy
58) ________ is the cumulative store of subjective or experiential learning.
a) Explicit information
b) Explicit knowledge
c) Tacit information
d) Tacit knowledge
Answer: d
Difficulty: Easy
59) Suppose you are a salesperson. You take great pride in knowing each customers’ favorite
places to eat and their favorite meals. This is an example of ________.
a) explicit information
b) explicit knowledge
c) tacit information
d) tacit knowledge
Answer: d
Difficulty: Medium
60) Suppose you work for XYZ Corporation. You know you can contribute 6% of your salary to
a 401K and the company will match that 100% after 6 years of service because it is in the
employee handbook. This is an example of ________.
a) explicit information
b) explicit knowledge
c) tacit information
d) tacit knowledge
Answer: b
Difficulty: Medium
61) Which of the following is the correct order of the KMS cycle?
a) capture, create, refine, store, manage, disseminate

b) capture, create, refine, store, disseminate, manage
c) create, capture, refine, store, manage, disseminate
d) create, capture, refine, store, disseminate, manage
Answer: c
Difficulty: Easy
62) Laurie heads up a team creating a new process for the shipping department of her company.
She worked with external consultants and wrote a process diagram. The team is now asking the
VP of shipping to review the process diagram and give opinions. Laurie’s team is at the
________ knowledge stage of the KMS cycle.
a) capture
b) disseminate
c) refine
d) create
Answer: c
Difficulty: Medium
63) Laurie heads up a team creating a new process for the shipping department of her company.
She worked with external consultants and wrote a process diagram. After getting upper
management’s opinions the team posted the new diagram to a corporate portal site. They are
now demonstrating the new process to all shipping department employees. Laurie’s team is at
the ________ knowledge stage of the KMS cycle.
a) capture
b) disseminate
c) refine
d) create
Answer: b
Difficulty: Medium

64) ________ is the most popular query language used for interacting with a database.
a) ETL
b) RFID
c) SQL
d) TPS
Answer: c
Difficulty: Easy
Section Reference 1: Appendix
Learning Objective 1: Understand the processes of querying a relational database, entity-
relationship modeling, and normalization and joins.
65) Microsoft Access uses ________ to conduct queries.
a) ETL
b) QBE
c) RFID
d) TPS
Answer: b
Difficulty: Medium
66) The ________ provide(s) information on each attribute and why the attribute is needed in the
database, who uses it, and how it should be updated.
a) business rules
b) cardinality
c) data dictionary
d) modality
Answer: c
Difficulty: Easy
67) ________ refers to the maximum number of times an instance of one entity can be associated
with an instance in the related entity.
a) Business rules
b) Cardinality
c) Data dictionary
d) Modality
Answer: b
Difficulty: Easy
68) Two vertical lines represent the ________ cardinality symbol.
a) mandatory many
b) mandatory single
c) optional many
d) optional single
Answer: b
Difficulty: Medium
69) A circle with a vertical line represents the ________ cardinality symbol.
a) mandatory many
b) mandatory single
c) optional many
d) optional single
Answer: d
Difficulty: Medium
70) A vertical line with a “chicken leg” to the entity represents the ________ cardinality symbol.
a) mandatory many
b) mandatory single
c) optional many
d) optional single
Answer: a
Difficulty: Medium
71) A circle with a “chicken leg” to the entity represents the ________ cardinality symbol.
a) mandatory many
b) mandatory single
c) optional many
d) optional single
Answer: c
Difficulty: Medium

72) A ________ relationship exists when an association is maintained within a single entity.
a) binary
b) solitary
c) ternary
d) unary
Answer: d
Difficulty: Easy
73) A ________ relationship exists when two entities are associated.
a) binary
b) solitary
c) ternary
d) unary
Answer: a
Difficulty: Easy
74) A ________ relationship exists when three entities are associated.
a) binary
b) ternary
c) tertiary
d) unary
Answer: b
Difficulty: Hard
75) Normalization is a method for analyzing and reducing a relational database to its most
streamlined form to ensure ________ redundancy, ________ data integrity, and optimal
processing performance.
a) maximum; maximum
b) maximum; minimum
c) minimum; maximum
d) minimum; minimum
Answer: c
Difficulty: Easy
76) Functional dependencies are similar to ________ keys.
a) foreign
b) primary
c) secondary
d) useful
Answer: a
Difficulty: Hard
Bloomcode: Synthesis
77) Which of the following technologies was NOT deployed in the 2018 Tour de France
bicycles?
a) Augmented reality
b) GPS
c) RFID
d) Rechargeable battery
Answer: A
Difficulty: Easy
Section Reference 1: Closing Case
78) Each bicycle in the 2018 Tour de France produced a total of more than 3 ____ data points
during the course of the race.
a) thousand
b) million
c) billion
d) trillion
Answer: C
Difficulty: Easy
79) The 2018 Tour de France bicycles transmitted data over a ___ network.
a) data
b) mesh
c) personal area
d) satellite
Answer: B
Difficulty: Easy
Question type: True/False
80) January 2017, a grand jury indicted Compton on felony charges of aggravated arson and
insurance fraud.
Answer: True
Difficulty: Easy
81)
The more connected, convenient, and intelligent our devices become, the more they have the
potential to expose the truth. .
Answer: True
Difficulty: Easy
82) In the early 2010s, a personal trainer in Calgary, Alberta was injured in an automobile
accident, this case was the first known court case that used Fitbit activity data.
Answer: True
Difficulty: Easy

83) As we incorporate more and more technology into myriad aspects of daily life, so too are we
presented with a whole new set of legal questions that must be answered.
Answer: True
Difficulty: Easy
84) Infotainment in cars is a new concept facilitated by social media technologies.
Answer: False
Difficulty: Easy
85) While late-model cars often utilize any number of technologies to make the driving
experience more enjoyable and safer for drivers, there has yet to be a car that is completely
autonomous.
Answer: False
Difficulty: Easy
86) The process of acquiring, keeping, and managing data is becoming easier.
Answer: False
Difficulty: Easy
87) Sarbanes-Oxley requires that private companies evaluate and disclose the effectiveness of
their internal financial controls.
Answer: False
Difficulty: Hard
88) Sarbanes-Oxley requires that public companies evaluate and disclose the effectiveness of
their internal operational controls.
Answer: False
Difficulty: Hard
89) Sarbanes-Oxley holds CIOs personally responsible for financial disclosures since they
manage the systems that hold financial information.
Answer: False
Difficulty: Easy
90) A byte is the smallest unit of data a computer can process.
Answer: False
Difficulty: Easy
91) A relational database is basically one big table; it is also called a flat file.
Answer: False
Difficulty: Easy
92) A foreign key is a primary key in another file.
Answer: True
Difficulty: Hard
93) A secondary key can be a foreign key.
Answer: True
Difficulty: Medium
94) Unstructured data can reside in a traditional relational database.
Answer: False
Difficulty: Medium
95) Big Data is a collection of data so large and complex that it is difficult to manage using
traditional database management systems.
Answer: True
Difficulty: Easy
96) Big Data is so large and complex that it must be managed using a traditional DBMS.
Answer: False
Difficulty: Medium
97) The term “Big Data” refers simply to huge amounts of data.
Answer: False
Difficulty: Easy
98) Organizations can use Big Data to conduct experiments.
Answer: True
Difficulty: Easy
99) Organizations can use Big Data to microsegment customers.
Answer: True
Difficulty: Easy
100) Organizations can use Big Data to create new business models.
Answer: True
Difficulty: Easy
101) Computer network transmissions speeds are faster than the processing speeds of the
computers themselves.
Answer: False
Difficulty: Easy
102) The collection of qualities to which NewSQL systems for online transaction processing are
measured against are Autonomy, Consistency, Independence, and Durability.
Answer: False
Difficulty: Easy
103) Before Spanner, one of the major problems that Google encountered with respect to
consistency among databases was that of keeping time without constant, intense communication.
Answer: True
Difficulty: Easy
104) It is difficult for business analysts and data scientists who rely on EDWs to ask ad hoc
questions of the data.
Answer: True
Difficulty: Easy
data warehouses.
105) A data mart is a low-cost, scaled down version of a data warehouse.
Answer: True
Difficulty: Easy
data warehouses.
106) Data marts and data warehouses are typically organized by business dimension or subject.
Answer: True
Difficulty: Easy
data warehouses.
107) Data marts and data warehouses use OLTP.
Answer: False
Difficulty: Easy
data warehouses.
108) Data warehouses are information silos.
Answer: False
Difficulty: Easy
data warehouses.
109) Data marts and data warehouses maintain historical data.
Answer: True
Difficulty: Easy
data warehouses.
110) Data warehouses and data marts are updated by users.
Answer: False
Difficulty: Easy
data warehouses.
111) Data warehouses and data marts are multidimensional.
Answer: True
Difficulty: Easy
data warehouses.
112) Knowledge is distinct from data and information.
Answer: True
Difficulty: Easy
113) Information is knowledge that is contextual, relevant, and useful.
Answer: False
Difficulty: Easy
114) Knowledge is information in action.
Answer: True
Difficulty: Medium
115) Explicit knowledge deals with more objective, rational, and technical knowledge.
Answer: True
Difficulty: Easy
116) Tacit knowledge is easily codified.
Answer: False
Difficulty: Easy
117) Tacit knowledge is more unstructured than explicit knowledge.

Answer: True
Difficulty: Medium
118) KMS are useful for creating best practices in an organization.
Answer: True
Difficulty: Easy
119) Organizations may need to reward employees to get them to add their expertise to a KMS.
Answer: True
Difficulty: Easy
120) Once a KMS is set-up, it is updated automatically by Big Data the organization collects.
Answer: False
Difficulty: Easy
121) Learning about and adjusting to your organization’s culture increases your explicit
knowledge.
Answer: False
Difficulty: Easy
122) The MIS department creates the business rules necessary to develop an ER diagram.
Answer: False
Difficulty: Medium
123) A circle for cardinality represents a single relationship.
Answer: False
Difficulty: Medium
124) A “chicken leg” for cardinality represents a many relationship.
Answer: True
Difficulty: Easy
125) The join operation combines records from two or more tables in a database to obtain
information that is located in different tables.
Answer: True
Difficulty: Medium
126) GPS data can be corrupted by signal noise during transmission.
Answer: True
Difficulty: Easy
Question Type: Text Entry
127) ___ are those data that visitors and customers produce when they visit a website and click
on hyperlinks.
Answer: Clickstream data
Difficulty: Easy
128) ___ is an approach to managing information across an entire organization.

Answer: Data governance
Difficulty: Easy
129) ___ is a process that spans all organizational business processes and applications.
Answer: Master data management
Difficulty: Easy
130) ___ are a set of core data that span the enterprise information systems.
Answer: Master data
Difficulty: Easy
131) A(n) ___ is a collection of logically related records.
Answer: data file
Difficulty: Easy
132) A data file is a collection of logically related ___.
Answer: records
Difficulty: Easy
133) A byte is a group of ___ bits.
Answer: 8
Difficulty: Easy
134) A ___ is a set of programs that provide users with tools to create and manage a database.
Answer: database management system or DBMS
Difficulty: Easy
135) The three distinct characteristics of Big Data are ___.
Answer: volume, velocity, and variety
Difficulty: Medium
136) A data ___ is a repository of historical data that are organized by subject to support decision
makers in the organization.
Answer: warehouse
Difficulty: Easy
data warehouses.
137) A data ___ is a low-cost, scaled-down version of a data ___.
Answer 1: mart
Answer 2: warehouse
Difficulty: Medium
data warehouses.
138) ___ is a process that helps organizations manipulate important knowledge that comprises
part of the organization’s memory, usually in an unstructured format.
Answer: Knowledge management
Difficulty: Easy
139) ___ knowledge deals with more objective, rational, and technical knowledge.
Answer: Explicit
Difficulty: Easy
140) ___ knowledge is generally imprecise and costly to transfer.
Answer: Tacit
Difficulty: Medium
141) ___ is a method of analyzing and reducing a relational database to its most streamlined
form to ensure minimum redundancy, maximum data integrity, and optimal processing
performance.
Answer: Normalization
Difficulty: Easy
Question type: Essay
142) List and describe the nine issues that make managing data so difficult. Discuss how your
university may struggle with each issue. Now evaluate how a business like Amazon may struggle
with each issue.
Answer:
Difficulty: Hard
Bloomcode: Evaluation
Standard 1 : AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Standard 4 : AACSB || Reflective Thinking

Solution: Amount of data increasing – more new students every year, more employees, need to
keep all the data on students (transcripts) , etc.; hopefully new customers placing new orders
Data are scattered – lots of different systems (class management, payment, hospital,
registration, etc.) ; Amazon has to deal with different suppliers – maybe third party inventory
systems aren’t as up-to-date (so customers may get an “out of stock” message after they place an
order when inventory was available at the time of the order)
Data are generated from multiple sources
o Internal – grades, paychecks, etc.; Amazon’s corporate databases or documents
o Personal – Facebook, memes, etc.; Amazon’s employees have opinions and customers can
write reviews
o External – government reports (if public), university website, etc.; other websites referencing
Amazon
Data degrade – employees moving, students moving (in-state vs. out-of-state), etc.; customers
moving, etc.
Data rot – storing data in less than ideal places (lots of paper for most universities); same for
Amazon
Data security, quality, integrity – protecting social security numbers, grades; protecting
customer credit card information
Diverse systems that deal with specific business processes – most universities probably have
many, many systems that need to be maintained; they may have specific systems for managing
orders, inventory, and credit card numbers
Federal regulation – FERPA, HIPAA; SOX
Too much unstructured data – social media causes problems for both of these
143) Draw a simple relational database (at least two tables with at least three columns and three
rows). Label the data hierarchy (except the bit). Label the primary, secondary, and foreign keys.
Answer:
Difficulty: Medium
Bloomcode: Comprehension, Application
Solution:
Graduation Year
Year
Management

Business
Management
Byte = any single character (e.g., “1” from Student Table)
Field = any cell
Record = any row
File = any table
Database = all three tables
Primary = SID, PID, or ID (respectively in each table)
Secondary = any column except those listed under primary
Foreign = PID in the Class Table
144) List and describe the three characteristics of Big Data. Should your university address Big
Data? Why or why not? Describe at least one business (not your university if you answered
“yes” to the previous questions) that has to deal with Big Data. Explain why you chose that
business.
Answer:
Difficulty: Medium
Bloomcode: Analysis
Solution: 1) Volume – lots of data
2) Velocity – data flowing into organization rapidly increasing
3) Variety – can get structured, unstructured, or semi-structured data (most is unstructured) and
changes rapidly (except for the structured)
Most students will have to say yes because everyone has to deal with social media and what
students or other people say on social media
A student could pick just about any business because social media impacts everyone
145) Consider the data warehouse framework. Describe a source system and the main problem
associated with these systems. What options do organizations have for storing data; which one is
most effective? What is metadata? Why is data quality so important? What are the two categories
of users?
Answer:
Difficulty: Easy
data warehouses.
Solution: Source system = POS, ERP, legacy, OLTP, external web documents (any place where
collect data to feed into the data warehouse); main problem = data quality
Storing = one central data warehouse, independent data marts, or hub and spoke (central
warehouse that pushes to data marts); data marts are NOT effective because they create
information silos and have data quality problems
Metadata = data about data
Quality = users won’t trust the data and won’t use it
Users = information producers (create information) and information consumers (use information)
146) What are the benefits and drawbacks of KMSs? Suppose you are a salesperson; would you
want to use a KMS? Why or why not?
Answer:
Difficulty: Medium
Bloomcode: Comprehension, Synthesis
Solution: Benefits = create most effective and efficient way of doing something, improves
overall organizational performance, improved customer service, more efficient product
development, improved employee morale and retention
Drawbacks = people have to be willing to share personal, tacit knowledge; must keep it up to
date; must be willing to invest resources (time and money to put in the system and update it)
Salesperson = students should discuss the benefits and drawbacks of sharing tacit knowledge =
may be hard to codify what you know (some things may simply be instinct; other things like how
to shake hands with that person or if they prefer a bow to a certain height or a kiss on a particular
cheek); other things someone may not want to share because they will be afraid to get replaced
by another human or a computer

Chapter Number: 6
1) People in Myanmar use “Internet” and _______ interchangeably.
a) Amazon
b) Facebook
c) Google
d) Twitter
Answer: B
Difficulty: Easy
Learning Objective 1: Describe the most common methods for accessing the Internet.
2) The main problem with Myanmar’s Facebook is _______.
a) data collection
b) difficulty connecting
c) excessive advertising
d) hate speech
Answer: D
Difficulty: Easy
3) Internet users in Myanmar are more likely to fall for Internet scams and hoaxes than Internet
users in places like the U.K. and Canada because _________.
a) there are much more rigorous checks in place for content that permitted to be published online
in the U.K. and Canada.
b) users in Myanmar have such low rates of digital literacy.
c) hackers and other cyber criminals specifically target the people of Myanmar at a rate much
higher than anywhere else in the world.
d) users in Myanmar are much more online than their counterparts in other countries and are
exposed to many more scams and hoaxes.
Answer: B
Difficulty: Medium
4) Bandwidth is stated in ________ per second.
a) beeps
b) bits
c) blips
d) bytes
Answer: b
Difficulty: Easy
Learning Objective 1: Compare and contrast the major types of networks.
5) Which of the following is the correct order of networks from largest to smallest?
a) MAN, WAN, LAN, PAN

b) MAN, WAN, PAN, LAN
c) WAN, MAN, LAN, PAN
d) WAN, MAN, PAN, LAN
Answer: c
Difficulty: Easy
6) Which of the following is the correct order of networks from smallest to largest?
a) PAN, LAN, MAN, WAN

b) PAN, LAN, WAN, MAN
c) PAN, MAN, LAN, WAN
d) PAN, MAN, WAN, LAN
Answer: a
Difficulty: Easy
7) _________s cover large geographical areas.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: d
Difficulty: Easy
8) The Internet is a ________.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: d
Difficulty: Easy
9) A network between Mars and the Earth would be a ________.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: d
Difficulty: Easy
10) A network stretching across New York City would be a ________.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: b
Difficulty: Easy
11) A network that is restricted to a single building is a ________.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: a
Difficulty: Easy
12) ________ networks are an emerging technology that is becoming increasingly important to
help organizations manage their data flows across their enterprise networks.
a) Backbone
b) Cloud
c) Personal area
d) Software-defined
Answer: d
Difficulty: Medium
13) Ethernet is a technology associated with ________s.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: a
Difficulty: Medium
14) NICs allow devices to physically connect to the _______’s communications medium.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: a
Difficulty: Easy
15) ________s allow devices to physically connect to the LAN’s communication’s medium.
a) Backbone
b) ERP
c) NIC
d) QR code
Answer: c
Difficulty: Easy
16) According to recent data, households in the three Canadian territories—

Yukon, Northwest Territories, and Nunavut—lack access to_________.
a) Broadband Internet, described as 50/10 Mpbs speeds with unlimited data available
b) Broadband Internet, described as 100/10 Mpbs speeds with unlimited data available
c) High speed Internet, described as 40/10 Mpbs speeds with unlimited data available
d) High speed Internet, described as 60/10 Mpbs speeds with unlimited data available
Answer: A
Difficulty: Easy
Learning Objective 1: Describe the wireline communications media and transmission
technologies.
17) Being able to connect to the Internet is crucial for Canada’s northern
territories and rural residents because ______.?
a) Enables them to buy goods and services that may not be available locally.
b) Enables to market their own goods and services to a much larger area.
c) Enables to connect remotely with health services that previously required several
hours of driving.
d) All of the above.
Answer: D
Difficulty: Easy
technologies.
18) ________ modems convert information for use on the POTS.
a) Cable
b) Dial-up
c) DSL
d) Fiber
Answer: b
Difficulty: Medium
technologies.
19) ________ modems convert information for use on the POTS and are almost extinct in most
parts of the developed world today.
a) Cable
b) Dial-up
c) DSL
d) Fiber
Answer: b
Difficulty: Easy
technologies.
20) ________ modems operate over coaxial cable.
a) Cable
b) Dial-up
c) DSL
d) Fiber
Answer: a
Difficulty: Easy
technologies.
21) ________ modem services share bandwidth among subscribers in a locality, so speeds can
decrease significantly when large numbers of neighbors access the Internet at the same time.
a) Cable
b) Dial-up
c) DSL
d) Fiber
Answer: a
Difficulty: Medium
technologies.
22) ________ modems use the digital portion of a voice telephone to offer broadband access.
a) Cable
b) Dial-up
c) DSL
d) Fiber
Answer: c
Difficulty: Hard
technologies.
23) ________ is a cable medium.
a) Microwave
b) Radio
c) Satellite
d) Twisted-pair
Answer: d
Difficulty: Easy
technologies.
a) Coaxial
b) Microwave
c) Radio
d) Satellite
Answer: a
Difficulty: Easy
technologies.
a) Fiber-optic
b) Microwave
c) Radio
d) Satellite
Answer: a
Difficulty: Easy
technologies.
26) ________ is a broadcast medium.
a) Coaxial
b) Fiber-optic
c) Microwave
d) Twisted-pair
Answer: c
Difficulty: Easy
technologies.
a) Coaxial
b) Fiber-optic
c) Satellite
d) Twisted-pair
Answer: c
Difficulty: Easy
technologies.
a) Coaxial
b) Fiber-optic
c) Radio
d) Twisted-pair
Answer: c
Difficulty: Easy
technologies.
a) Coaxial
b) Fiber-optic
c) Infrared
d) Twisted-pair
Answer: c
Difficulty: Easy
technologies.
30) ________ cables are made of glass.
a) Coaxial
b) Fiber-optic
c) Microwave
d) Twisted-pair
Answer: b
Difficulty: Medium

technologies.
31) ________ cables are made of copper.
a) Fiber-optic
b) Microwave
c) Radio
d) Twisted-pair
Answer: d
Difficulty: Medium
technologies.
32) ________ cables are made of copper.
a) Coaxial
b) Fiber-optic
c) Microwave
d) Radio
Answer: a
Difficulty: Medium
technologies.
33) ________ is NOT an advantage of twisted-pair wire.
a) Availability
b) Cost
c) Easy to work with
d) High bandwidth
Answer: d
Difficulty: Easy
technologies.
34) ________ is an advantage of coaxial cable.
a) Cost
b) Easy to work with
c) High bandwidth
d) Security
Answer: c
Difficulty: Easy
technologies.
35) ________ is a disadvantage of fiber-optic cable.
a) Bandwidth
b) Cost
c) Difficult to work with
d) Security
Answer: c
Difficulty: Easy
technologies.
36) According to the textbook, ________ is the most widely available cable medium.
a) fiber-optic
b) microwave
c) radio
d) twisted-pair
Answer: d
Difficulty: Medium
technologies.
37) ________ is the most secure cable medium.
a) Fiber-optic
b) Microwave
c) Radio
d) Satellite
Answer: a
Difficulty: Easy
technologies.
38) ________ is the slowest cable medium.
a) Microwave
b) Radio
c) Satellite
d) Twisted-pair
Answer: d
Difficulty: Easy

technologies.
39) According to the textbook, ________ is the most commonly used cable medium.
a) microwave
b) radio
c) satellite
d) twisted-pair
Answer: d
Difficulty: Easy
technologies.
40) ________ is a common LAN protocol.
a) Ethernet
b) Fiber
c) Internet
d) Twisted-pair
Answer: a
Difficulty: Easy
technologies.
41) Ethernet is a common ________ protocol.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: a
Difficulty: Easy
technologies.
42) ________ is the protocol of the Internet.
a) DSL
b) Ethernet
c) Fiber
d) TCP/IP
Answer: d
Difficulty: Easy
technologies.
43) Which of the following is NOT a basic function of TCP/IP?
a) Acknowledges the packets have been transmitted

b) Manages the movement of data packets between computers by establishing a connection
between the computers
c) Responsible for disassembling, delivering, and reassembling data during transmission
d) Sequences the transfer of packets
Answer: c
Difficulty: Easy
technologies.
44) ________ defines how messages are formulated and how their receivers interpret them.
a) DSL
b) HTTP
c) SMTP
d) TCP/IP
Answer: b
Difficulty: Easy
technologies.
45) The ________ layer of TCP/IP enables client application programs to access the other layers.
a) application
b) Internet
c) network interface
d) transport
Answer: a
Difficulty: Easy
technologies.
46) The ________ layer of TCP/IP provides communication and packet services.
a) application
b) Internet
d) transport
Answer: d
Difficulty: Easy

technologies.
47) The ________ layer of TCP/IP is responsible for addressing, routing, and packaging data
packets.
a) application
b) Internet
d) transport
Answer: b
Difficulty: Easy
technologies.
48) The ________ layer of TCP/IP places packets on, and receives them from, the network
medium, which can be any networking technology.
a) application
b) Internet
d) transport
Answer: c
Difficulty: Easy
technologies.
49) Client/server computing links two or more computers in an arrangement in which powerful
________ provide computing services for ________.
a) servers; other servers

b) servers; user PCs

c) user PCs; servers
d) user PCs; other user PCs
Answer: b
Difficulty: Easy
technologies.
50) ________ leads to the ideas of fat and thin clients where ________ clients have no local
storage and only limited processing power.
a) Client/server computing; fat

b) Client/server computing; thin
c) Peer-to-peer processing; fat
d) Peer-to-peer processing; thin
Answer: b
Difficulty: Medium
technologies.
51) ________ is an example of the first type of peer-to-peer processing that accesses unused
CPU power among networked computers.
a) BitTorrent
b) Grid computing
c) Microsoft SharePoint Workspace
d) Napster
Answer: b
Difficulty: Hard
technologies.
52) ________ is an example of the first type of peer-to-peer processing that accesses unused
CPU power among networked computers.
a) BitTorrent
b) Microsoft SharePoint Workspace
c) Napster
d) SETI@home
Answer: d
Difficulty: Medium
technologies.
53) ________ is an example of the second type of peer-to-peer processing that enables real-time,
person-to-person collaboration.
a) BitTorrent
b) Microsoft SharePoint Workspace
c) Napster
d) SETI@home
Answer: b
Difficulty: Medium
technologies.
54) ________ is an example of the third type of peer-to-peer processing that allows for advanced
search and file sharing.
a) Bit Torrent
b) Grid computing
c) Microsoft SharePoint Workspace
d) SETI@home
Answer: a
Difficulty: Medium
technologies.
55) The Internet backbone is a ________ network.
a) fiber-optic
b) microwave
c) radio
d) satellite
Answer: a
Difficulty: Medium
56) An/The ________ is a network of networks.
a) externet
b) extranet
c) Internet
d) intranet
Answer: c
Difficulty: Easy
57) An/The ________ is a network that allows users to take advantage of familiar applications
and work habits within an organization’s network.
a) externet
b) extranet
c) Internet
d) intranet
Answer: d
Difficulty: Easy
58) An/The ________ connects networks of multiple organizations so they can communicate
securely.
a) externet
b) extranet
c) Internet
d) intranet
Answer: b
Difficulty: Easy
59) ________ offer limited accessibility to the ________ of participating companies.
a) Extranets; internets
b) Extranets; intranets
c) Intranets; extranets
d) Intranets; internets
Answer: b
Difficulty: Easy
60) A(n) ________ is a company that provides Internet connections for a fee.
a) ISP
b) IXP
c) NAP
d) NSP
Answer: a
Difficulty: Easy
61) ________ are exchange points for Internet traffic.
a) IAPs
b) ISPs
c) NAPs
d) NSPs
Answer: c
Difficulty: Easy
62) ________ is the most commonly used IP addressing scheme.
a) IPv2
b) IPv4
c) IPv6
d) IPv8
Answer: b
Difficulty: Easy
63) ________ consists of 32 bits.
a) IPv2
b) IPv4
c) IPv6
d) IPv8
Answer: b
Difficulty: Easy
64) 135.62.128.91 is an example of an ________ address.
a) IPv2
b) IPv4
c) IPv6
d) IPv8
Answer: b
Difficulty: Easy
65) ________ was developed because we have run out of IP addresses in the original IP
addressing scheme.
a) IPv2
b) IPv4
c) IPv6
d) IPv8
Answer: c
Difficulty: Easy
66) ________ consists of 128 bits.
a) IPv2
b) IPv4
c) IPv6
d) IPv8
Answer: c
Difficulty: Easy
67) ________ was developed to address the Internet of Things.
a) IPv2
b) IPv4
c) IPv6
d) IPv8
Answer: c
Difficulty: Easy
68) The ________ functions as a transport mechanism; the ________ is an application.
a) Internet; intranet
b) Internet; World Wide Web
c) World Wide Web; Internet
d) World Wide Web; intranet
Answer: b
Difficulty: Easy
69) The ________ is a system of universally accepted standards for storing, retrieving,
formatting, and displaying information through a ________ architecture.
a) Internet; client/server
b) Internet; peer-to-peer
c) WWW; client/server
d) WWW; peer-to-peer
Answer: c
Difficulty: Easy
70) Users access the web primarily through ________.
a) browsers
b) hyperlinks
c) hypertext
d) URLs
Answer: a
Difficulty: Easy
71) China’s Internet policy may be a precursor to a federated, loosely connected set of national
Internets called the_____
a) Splinternet
b) Spring Internet
c) Chinese Wall
d) Border Internet Patrol
Answer: a
Difficulty: Easy
72) China is the largest power to ____ the open Internet entirely
a) implement
b) secure
c) opt out of
d) give free access to
Answer: c
Difficulty: Easy
73) More than ________ percent of all online content is written in English.
a) 25
b) 50
c) 75
d) 90
Answer: b
Difficulty: Hard
Learning Objective 1: Explain the impact that discovery network applications have had on
business and everyday life.
74) Less than ________ percent of all web content is composed in Hindi, the first language of
approximately 260 million people.
a) 0.01
b) 0.1
c) 1.0
d) 10.0
Answer: b
Difficulty: Hard
75) A(n) ________ portal is intended for broad and diverse audiences, and it offers routine
content, some of it in real time.
a) affinity
b) commercial
c) corporate
d) industrywide
Answer: b
Difficulty: Easy
76) A(n) ________ portals offers a single point of entry to an entire community of affiliated
interests.
a) affinity
b) commercial
c) corporate
d) industrywide
Answer: a
Difficulty: Easy
77) A(n) ________ portal is an intranet.
a) affinity
b) commercial
c) corporate
d) industrywide
Answer: c
Difficulty: Medium
Bloomcode: Application, Synthesis
78) A(n) ________ portal offers a personalized, single point of access through a web browser to
critical business information located inside and outside an organization.
a) affinity
b) commercial
c) corporate
d) industrywide
Answer: c
Difficulty: Easy
79) A(n) ________ portal serves entire industries.
a) affinity
b) commercial
c) corporate
d) industrywide
Answer: d
Difficulty: Easy
80) ________ is an example of a metasearch engine.
a) Ask
b) Bing
c) Dogpile
d) Google
Answer: c
Difficulty: Medium
81) ________ is the largest-volume application running over the Internet.
a) Chat
b) E-mail
c) FTP
d) Voice communication
Answer: b
Difficulty: Easy
Learning Objective 1: Explain the impact that communication network applications have had on
82) Which of the following is NOT a reason some US companies are moving their call center
operations back to the US?
a) Communication
b) Control
c) Cost
d) Security
Answer: c
Difficulty: Medium
83) ________ simplifies and integrates all forms of communication on a common hardware and
software platform.
a) DSL
b) FTTH
c) UC
d) VoIP
Answer: c
Difficulty: Easy
84) ________ allows you to read a voice mail message in your e-mail inbox.
a) DSL
b) FTTH
c) UC
d) VoIP
Answer: c
Difficulty: Medium
85) ________ is an advantage of telecommuting.
a) Connection
b) Productivity
c) Promotion time
d) Visibility
Answer: b
Difficulty: Easy
86) ________ is an advantage of telecommuting.
a) Promotion time
b) Socialization
c) Stress-level
d) Visibility
Answer: c
Difficulty: Easy
87) ________ is a disadvantage of telecommuting.
a) Family life
b) Productivity
c) Stress-level
d) Visibility
Answer: d
Difficulty: Easy
88) ________ is a disadvantage of telecommuting.
a) Family life
b) Productivity
c) Promotion time
d) Retention
Answer: c
Difficulty: Easy
89) ________ refers to efforts by two or more entities who work together to accomplish certain
tasks.
a) Collaboration
b) A virtual team
c) A workgroup
d) Workflow
Answer: a
Difficulty: Easy
Learning Objective 1: Explain the impact that collaboration network applications have had on
90) ________ refers specifically to two or more individuals who act together to perform a task.
a) Collaboration
b) A virtual team
c) A workgroup
d) Workflow
Answer: c
Difficulty: Easy
91) ________ is the movement of information as it progresses through the sequence of steps that
make up an organization’s work procedures.
a) Collaboration
b) A virtual team
c) A workgroup
d) Workflow
Answer: d
Difficulty: Easy
92) ________ is a group of people working in different locations.
a) Collaboration
b) A virtual team
c) A workgroup
d) Workflow
Answer: b
Difficulty: Easy
93) Most global virtual teams are ________, which means ________.
a) Asynchronous; all team members meet at the same time

b) Asynchronous; teams members cannot meet at the same time
c) Synchronous; all team members meet at the same time
d) Synchronous; team members cannot meet at the same time
Answer: b
Difficulty: Medium
Bloomcode: Knowledge, Evaluation
94) ________ involves ________ a task to an undefined, generally large group of people in the
form of an open call.
a) Crowdsourcing; insourcing
b) Crowdsourcing; outsourcing
c) Telecommuting; insourcing
d) Telecommuting; outsourcing
Answer: b
Difficulty: Easy
95) ________ does not allow participants to communicate face to face.

a) Teleconferencing
b) Telepresence
c) Videoconferencing
d) Videopresence
Answer: a
Difficulty: Easy
96) ________ allows participants in one location see participants, documents, and presentation at
other locations.
a) Teleconferencing
b) Telepresence
d) Videopresence
Answer: c
Difficulty: Medium
97) ________ enables participants to seamlessly share data, voice, pictures, graphics, and
animation by electronic means.
a) Teleconferencing
b) Telepresence
d) Videopresence
Answer: b
Difficulty: Easy
98) _________ Internet policy may be a precursor to a federated, loosely connected set of
national Internets called the splinternet.
a) Britain’s
b) China’s
c) North Korea’s
d) The United States’
Answer: B
Difficulty: Easy
99) Edward Snowden’s U.S. NSA data leak accelerated _______ laws concerning data
protection.
a) Brazilian
b) Chinese
c) Russian
d) South Korean
Answer: A
Difficulty: Easy
100) ________ are/is a tool for democratizing higher education.
a) Distance learning
b) E-learning
c) DSLs
d) MOOCs
Answer: d
Difficulty: Easy
Learning Objective 1: Explain the impact that educational network applications have had on
101) MOOCs ________ been proven to effectively teach the thousands of students who enroll in
them and ________ provide revenues for universities.
a) have; do
b) have; do not
c) have not; do
d) have not; do not
Answer: d
Difficulty: Easy
102) ________ refers to learning supported by the web; ________ refers to any learning situation
in which teachers and students do not meet face to face.
a) Distance learning; e-learning

b) Distance learning; long-distance learning
c) E-learning; distance learning
d) E-learning; long-distance learning
Answer: c
Difficulty: Easy
103) Completion rates in any one MOOC tend to be less than ________ of initial registrations.
a) 10
b) 50
c) 75
d) 90
Answer: a
Difficulty: Medium
104) The Boeing Collaboration Center focuses on collaboration with _______.
a) customers
b) frequent flyers
c) government agencies
d) suppliers
Answer: A
Difficulty: Easy
105) The Boeing Collaboration Center is currently based primarily on ________ technology.
a) augmented reality
b) touch screen
c) view screen
d) virtual reality
Answer: B
Difficulty: Easy
106) ________ is an operating model under which ISPs must allow customers equal access to
content and applications, regardless of the source or nature of the content.
a) Internet access equality

b) Internet access neutrality
c) Network equality
d) Network neutrality
Answer: d
Difficulty: Easy
107) Network neutrality is an operating model under which ________ must allow customers
equal access to content and applications, regardless of the source or nature of the content.
a) ISPs
b) IXPs
c) NAPs
d) NSPs
Answer: a
Difficulty: Easy
Question Type: True/False
108) Myanmar has one of the world’s lowest rates of information literacy, which means there is
a lack of understanding about what is being done online and how to stay safe online.
Answer: True
Difficulty: Easy
109) In Myanmar, the problem with free speech on Twitter is that citizens used that freedom to
overthrow their successful government structure.
Answer: False
Difficulty: Easy
110) One of the positive impacts of how life changed for people in Myanmar after the easing of
military rule was that citizens no longer relied solely on state-regulated media for their news.
Answer: True
Difficulty: Easy
111) Due to Facebook’s swift action in removing about 50 pages that were followed by around
12 million people, Myanmar’s Rohingya Muslim population is beginning to feel safer and less
persecuted in their country.
Answer: False
Difficulty: Easy
112) Download speed is much faster than upload speed when defining the term broadband.
Answer: True
Difficulty: Hard
113) The definition of broadband is fluid.
Answer: True
Difficulty: Medium
114) PANs are the smallest networks.
Answer: True
Difficulty: Easy
115) MANs are the largest networks.
Answer: False
Difficulty: Easy
116) The Internet is a WAN.

Answer: True
Difficulty: Easy
117) The Internet is a PAN.
Answer: False
Difficulty: Easy
118) LANs typically connect multiple PANs.
Answer: False
Difficulty: Hard
119) WANs typically connect multiple LANs.
Answer: True
Difficulty: Easy
120) Enterprise networks are composed of embedded LANs and a WAN.
Answer: True
Difficulty: Easy
121) Burying fibre-optic cables is very expensive.
Answer: True
Difficulty: Easy
technologies.
122) Microsoft is planning on becoming an ISP to bring the Internet to rural areas.
Answer: False
Difficulty: Easy
technologies.
123) The Canadian Radio-television and Telecommunications Commission (CRTC) expected

approximately 90 percent of Canadian homes and businesses to be able to access faster
broadband speeds by 2021.
Answer: True
Difficulty: Hard
technologies.
124) DSL modems operate on the same lines as voice telephones and cable modems.
Answer: False
Difficulty: Easy
technologies.
125) Cable and DSL modems offer broadband access.
Answer: True
Difficulty: Easy
technologies.
126) Coaxial cable is the most common cable medium.
Answer: False
Difficulty: Easy
technologies.
127) Ethernet is a common LAN protocol.
Answer: True
Difficulty: Easy
technologies.
128) In packet switching, packets travel independently across the network and can be routed
through different paths in the network.
Answer: True
Difficulty: Medium
technologies.
129) Packet-switching networks are reliable but fault intolerant.
Answer: False
Difficulty: Easy
technologies.
130) Fat clients have large storage and processing power and therefore can run local programs.
Answer: True
Difficulty: Medium
technologies.
131) If a network goes down, thin clients are more useful than fat clients because they do not
have all that extra software running.
Answer: False
Difficulty: Medium

technologies.
132) In peer-to-peer processing, every computer is a server.
Answer: True
Difficulty: Hard
technologies.
133) In peer-to-peer processing, each computer can access all files on all other computers.
Answer: True
Difficulty: Easy
technologies.
134) Peer-to-peer processing is illegal.
Answer: False
Difficulty: Medium
technologies.
135) The Internet grew out of an experimental project by some universities in the 1960s.
Answer: False
Difficulty: Medium
136) The US Department of Defense started the first Internet project in 1969.
Answer: True
Difficulty: Medium
137) No central agency manages the Internet.
Answer: True
Difficulty: Medium
138) The cost of running the Internet is huge for most governments.
Answer: False
Difficulty: Hard
139) The rightmost part of an Internet name is its top-level domain.
Answer: True
Difficulty: Medium

140) IP addresses must be unique around the globe to have a global Internet.
Answer: True
Difficulty: Hard
141) ICANN coordinates unique IP addresses around the world to ensure a global Internet.
Answer: True
Difficulty: Hard
142) Domain names are read from left to right.
Answer: False
Difficulty: Easy
143) The Internet is reliable and secure.
Answer: False
Difficulty: Easy
144) The Internet and World Wide Web are synonyms.
Answer: False
Difficulty: Medium
145) The Internet and World Wide Web are the same thing.
Answer: False
Difficulty: Medium
146) Hypertext is the underlying concept defining the structure of the WWW.
Answer: True
Difficulty: Easy
147) A URL specifies the Internet protocol and the domain name for a web site.
Answer: True
Difficulty: Medium
Bloomcode: Comprehension, Analysis
148) The splinternet is growing as a result of content blocking by regions and nations as well as
the need for companies to comply with diverse, often conflicting national policies, regulations,
and court decisions.
Answer: True
Difficulty: Easy
149)
China’s Internet privacy is guarantee by Golden Shield, operated by the Ministry of Public
Security.
Answer: False
Difficulty: Easy
150) Closed Internet provides a platform for nations to undertake information warfare,
manipulate one another’s citizens, and project their interests past national borders.
Answer: False
Difficulty: Easy
151) Automatic translation of web pages is allowing more people access to the Internet, which is
primarily written in English.
Answer: True
Difficulty: Easy

152) Multilingual websites are a competitive necessity; most organizations allow automatic
translation of their web sites to address this problem.
Answer: False
Difficulty: Hard
153) Search engines and automatic translators help people discover information.
Answer: True
Difficulty: Easy
154) Web-based call centers are also known as customer care centers.
Answer: True
Difficulty: Easy
155) Chat programs can be web-based, e-mail-based, or voice-based.

Answer: False
Difficulty: Easy
156) With VoIP, your digital voice signals are converted to analog, sectioned into packets, and
then sent over the Internet.
Answer: False
Difficulty: Easy
157) Telecommuting means you have to drive a long distance to work.
Answer: False
Difficulty: Easy
158) Yahoo! banned telecommuting; since many large companies have banned it, the
telecommuting trend is on the decline.
Answer: False
Difficulty: Medium
159) You will probably not have the opportunity to telecommute given most major companies do
not allow it.
Answer: False
Difficulty: Medium
160) The latest version of teleconferencing is telepresence.
Answer: False
Difficulty: Easy
161) The cost of telepresence systems is decreasing, making it easier for organizations to
purchase it.
Answer: True
Difficulty: Easy
162) In the spring of 2020, millions of workers around the world suddenly found themselves
telecommuting when the coronavirus.
pandemic caused many offices to shut down
Answer: True
Difficulty: Easy

163) E-learning and distance learning are synonymous.
Answer: False
Difficulty: Easy
164) E-learning refers to learning supported by the web.
Answer: True
Difficulty: Easy
165) Distance learning refers to any learning situation in which teachers and students do not
meet face to face.
Answer: True
Difficulty: Easy
166) MOOCs have been proven to effectively teach thousands of students who enroll in them, so
they should replace in-class learning over time.
Answer: False
Difficulty: Easy
167) As expected, MOOCs have revolutionized higher education in the US and Europe.
Answer: False
Difficulty: Easy
168) Like power and water, monthly broadband fees are tied to consumer usage.
Answer: False
Difficulty: Easy
169) Telecommunications companies support network neutrality.
Answer: False
Difficulty: Easy
170) Some argue network neutrality prevents innovation and discourages telecommunications
companies from developing better and faster Internet services.
Answer: True
Difficulty: Easy
171) Broadband Internet service is defined as a utility.
Answer: True
Difficulty: Medium
Question type: Text Entry
172) ______ refers to the transmission capacity of a network.
Answer: Bandwidth
Difficulty: Easy
173) Bandwidth is stated in ___ per second.
Answer: bits
Difficulty: Medium
174) A ___ connects two or more devices in a limited geographical region so that every device
on the network can communicate with every other device.
Answer: local area network or LAN
Difficulty: Easy
175) Today, computer networks communicate through ___ signals, which are discrete pulses that
are either on or off, representing a series of bits.
Answer: digital
Difficulty: Medium
technologies.
176) ___ is the protocol of the Internet.
Answer: Transmission Control Protocol/Internet Protocol or TCP/IP
Difficulty: Easy
technologies.
177) ___ defines how messages are formulated and how their receivers interpret them.
Answer: Hypertext Transfer Protocol or HTTP
Difficulty: Easy

technologies.
178) The Internet is a global ___.
Answer: wide area network or WAN
Difficulty: Easy
179) ___ manages the Internet.
Answer: No central agency or Nobody in particular
Difficulty: Hard
180) A(n) ___ is a connection from a hypertext file or document to another location or file,
typically activated by clicking on a highlighted word or image on the screen, or by touching the
screen.
Answer: hyperlink
Difficulty: Easy
181) A(n) ___ is a web-based, personalized gateway to information and knowledge that provides
relevant information from different IT systems and the Internet using advanced search and
indexing techniques.
Answer: portal
Difficulty: Easy
182) ___ refers to an arrangement in which participants exchange conversational messages in

real time.
Answer: Electronic chat
Difficulty: Easy
183) With ___, your analog voice signals are digitized, sectioned into packets, and then sent over
the Internet.
Answer: Internet telephony or voice-over-Internet protocol or VoIP
Difficulty: Easy
184) ___ is the movement of information as it progresses through the sequence of steps that
make up an organization’s work procedures.
Answer: Workflow
Difficulty: Easy
185) ___ means an organization outsources a task to an undefined, generally large group of
people in the form of an open call.
Answer: Crowdsourcing
Difficulty: Easy
186) ___ refers to learning supported by the web.
Answer: E-learning
Difficulty: Easy
187) ___ refers to any learning situation in which teachers and students do not meet face to face.
Answer: Distance Learning or DL
Difficulty: Easy
188) What is an enterprise network? What is the difference between a traditional network and an
SDN? Suppose you are the CIO of a large enterprise; which network would you implement and
why?
Answer:
Difficulty: Medium
Bloomcode: Comprehension, Application
Standard 1: AACSB || Communication
Solution: a network with multiple LANs and a WAN; traditional = rigid and lack flexibility to
keep pace with increasing business networking requirements vs. SDN = manage network flows
through centrally located software – dynamically adjusts data flows to meet business and
application needs; SDN to adjust to network requirements
189) List and describe the six ways you can access the Internet. When you have to start
purchasing your own Internet connection, which one will you choose and why? HINT: You
should consider availability and the advantages/disadvantages of each option assuming
availability; you should research beyond what is found in the book.
Answer:
Difficulty: Hard
technologies.
Solution:
Dial-up = least desirable, won’t be watching YouTube videos using it; can’t use the phone when
on the Internet
DSL = don’t have to share with others on the network so it is more secure and don’t have slow
down problems in the evenings; problems = harder to set-up
Cable modem = inexpensive and easy to set-up but speeds vary and will slow down when many
people are using it
Satellite = like dial-up (not desirable), much slower than other options and have a download limit
(one example website: http: //www.reviews.org/Internet-service/best-satellite-Internet-
providers/)
Wireless = this generally applies to use on smartphones (all students will probably mention this),
but this isn’t typically considered a viable solution for main use in the home (currently under
experimentation by Google according to IT’s About Business 6.2 and https:
//www.wired.com/2017/02/google-fiber-restructure/)
FTTH = extremely fast service offered by many companies now (not just new housing
developments as mentioned in the text) and not necessarily that expensive but it is limited by
location
190) How are the Internet and the World Wide Web different? How is an intranet related to the
Internet? What function does an extranet provide?
Answer:
Difficulty: Medium
Solution: Internet = network of networks that everyone can access; the WWW (e.g., Google,
Facebook), e-mail, FTP run on the Internet
www = application that runs on the Internet
Intranet = a network that is internal to an organization and is not available to everyone;
university registration system or course management system; an intranet is a protected network
within an organization that can have access to the Internet
Extranet = a network that connects organizations – an intranet with external access; VPN
191) What is crowdsourcing? What benefits does crowdsourcing provide companies? What are
the risks/concerns associated with crowdsourcing? Suppose you want to start your own business,
would you consider crowdsourcing (why or why not)? Suppose you are the CEO of a large
business, would you consider crowdsourcing (why or why not)?
Answer:
Difficulty: Hard
Bloomcode: Comprehension, Application, Analysis, Synthesis
Standard 2 : AACSB || Ethics
Solution: When an organization outsources a task to an undefined, generally large group of
people in the form of an open call
Benefits:
Cheaper and quicker problem resolution
Tap a wider range of talent
Gain insight into customer desires
Rapid design process
Risks:
Experts only?
Accuracy
Up-to-date and relevant?
Too many ideas (most may be worthless but still need to evaluate)
Intellectual property (copyrights)
Quality
Small versus large depends – small may be prone to use it because it is cheap and won’t have a
large workforce to develop ideas but could lose the idea (intellectual property); large may want
to use it to get customer buy-in but have the resources to do it in-house if they want
192) What is the difference between e-learning and distance learning (do not simply provide the
definitions for the two)? If you have taken a class online, did you enjoy it (why or why not)? If
you haven’t taken a class online, would you like to (why or why not)? These last two questions
are mostly opinion, but they should consider the benefits and drawbacks of e-learning.
Answer:
Difficulty: Medium
Solution: e-learning is anything supported by the web (so a physical class could include e-
learning if YouTube videos are shown or the class uses a class management system); distance
learning is any time the student and teacher don’t meet face-to-face (“online” classes); benefits =
current and high-quality content, flexibility, less time to learn for most (learn at own pace), costs
less; drawbacks = computer literate, miss face-to-face interaction, not sure who completed the
assignment

Chapter Number: 7
1) In 2012, Walmart rebuilt the outdated technology infrastructure that supported Walmart.com
by _______
a) installing brand new scan terminals in all the stores

b) installing security and high speed internet connections
c) building a web site with e-commerce capabilities
d) introducing smartphone apps, and constructing six highly automated fulfillment centres.
Answer: D
Difficulty: Easy
Learning Objective 1: Describe the various online services of business-to-
consumer
(B2C) commerce, along with specific examples of each.
2) In May, 2018 Walmart overhauled its website with ___

a) highly personalized with features designed to make it easier to reorder
items
b) check the status on orders
c) explore services at nearby Walmart stores
d) All of the above
Answer: D
Difficulty: Easy
consumer
3) In September 2018, Walmart began telling online shoppers that some products in its
warehouses were ____in order to avoid the extra expenses associated with shipping products
from more distant warehouses.
a) on stock but were out of stock.

b) more expensive than in brick and mortar stores.
c) out of stock.
d) in back order.
Answer: C
Difficulty: Medium
consumer
4) Walmart’s marketplace strategy allows _________________.
a) external, third-party vendors to sell their products on Walmart’s online store

b) social networks to access their product catalog and get a commission for sales
c) provide loyalty discount digital coupons to buyers by subscribing to an online service
d) buyers to get discount coupons for referrals to Walmart’s site
Answer: A
Difficulty: Medium
consumer
5) ______ commerce refers to the intersection of messaging apps and shopping.
a) App
b) Conversational
c) Social
d) Transactional
Answer: B
Difficulty: Easy
Learning Objective 1: Describe the eight common types of electronic commerce.
6) In 2004, Tobias Lütke, Daniel Weinand, and Scott Lake founded ________.
a) Volusion
b) WooCommerce
c) Spotify
d) Shopify
Answer: D
Difficulty: Easy
7) The Shopify e-commerce platform includes features to.
a) create an e-commerce store.

b) handle social media advertising.
c) handle shipping.
d) All tof the above
Answer: B
Difficulty: Easy
8) _________ organizations are purely physical.
a) Brick-and-mortar
b) Clicks-and-mortar
c) Pure-play
d) Virtual
Answer: a
Difficulty: Easy
9) _________ organizations are only online.
a) Brick-and-mortar
b) Brick-and-click
c) Clicks-and-mortar
d) Virtual
Answer: d
Difficulty: Easy
10) _________ organizations have physical and online dimensions.
a) Brick-and-mortar
b) Clicks-and-mortar
c) Pure-play
d) Virtual
Answer: b
Difficulty: Easy
11) You own a restaurant in New York City. This is an example of a _________ organization.
a) brick-and-mortar
b) clicks-and-mortar
c) pure-play
d) virtual
Answer: a
Difficulty: Medium
12) You are a musician. You only sell your songs on iTunes. This is an example of a _________
business.
a) brick-and-mortar
b) brick-and-click
c) clicks-and-mortar
d) virtual
Answer: d
Difficulty: Medium
13) You sell popcorn in downtown Chicago. It became so popular that you started a website so
people all over the country can get your popcorn delivered to their doorstep. This is an example
of a _________ business.
a) brick-and-mortar
b) clicks-and-mortar
c) pure-play
d) virtual
Answer: b
Difficulty: Medium
14) _________ comprises the vast majority of e-commerce by volume.
a) B2B
b) B2C
c) B2E
d) C2C
Answer: a
Difficulty: Medium
15) You adopt a child and need to update your healthcare benefits to include that new child. This
is an example of _________ e-commerce.
a) B2B
b) B2C
c) B2E
d) C2C
Answer: c
Difficulty: Medium
16) You file your income taxes online. This is an example of _________ e-commerce.
a) B2C
b) C2C
c) G2C
d) T2C
Answer: c
Difficulty: Medium

17) You use your smartphone to look up how much money you have in your bank account. This
is an example of _________ commerce.
a) electronic
b) local
c) mobile
d) social
Answer: c
Difficulty: Medium
18) In ________, manufacturers or retailers sell directly to customers.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Answer: c
Difficulty: Easy
19) In ________, businesses request quotes from suppliers.
d) viral marketing
Answer: b
Difficulty: Easy
20) An electronic tendering system uses _________ with a _________ auction mechanism.
a) B2B; forward
b) B2B; reverse
c) B2C; forward
d) B2C; reverse
Answer: b
Difficulty: Medium
21) In ________, vendors ask partners to place logo on the partner’s website and then pay that
partner a commission.
d) viral marketing
Answer: a
Difficulty: Easy
22) In ________, recipients of your marketing notices send information about your product to
their friends.

d) viral marketing
Answer: d
Difficulty: Easy
23) With ________, customers use the internet to self-configure products or services.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Answer: d
Difficulty: Easy
24) With ________, an intermediary administers online exchange of surplus products or the
company receives “points” for its contribution, which it can use to purchase other needed items.
a) bartering online
c) group purchasing
Answer: a
Difficulty: Easy
25) With ________, transactions are conducted efficiently because buyers and sellers all meet in
one place.
a) bartering online
c) group purchasing
Answer: b
Difficulty: Medium
26) With ________, small buyers aggregate demand to create a large volume and then negotiate
lower prices.
a) bartering online
c) group purchasing
Answer: c
Difficulty: Easy
27) In _________ auctions, sellers solicit bids from many potential buyers; these auctions result
in _________ prices over time.
a) forward; higher
b) forward; lower
c) reverse; higher
d) reverse; lower
Answer: a
Difficulty: Easy

28) In _________ auctions, one buyer wants to purchase a product or a service; these auctions
result in _________ prices over time.
a) forward; higher
b) forward; lower
c) reverse; higher
d) reverse; lower
Answer: d
Difficulty: Easy
29) As the principal of a local high school, you want to install a wireless WAN to give students
better, more secure access to the Internet. You request bids from a few local service providers to
get the best price. This is an example of a _________ auction.
a) downward
b) forward
c) reverse
d) upward
Answer: c
Difficulty: Medium
30) An electronic _________ is a website the represents a single store.
a) auction
b) mall
c) marketplace
d) storefront
Answer: d
Difficulty: Easy
Learning Objective 2: Describe the various online services of business-to-consumer (B2C)
commerce, along with specific examples of each.
31) An electronic _________ is a collection of individual shops consolidated under one internet
address.
a) auction
b) mall
c) marketplace
d) storefront
Answer: b
Difficulty: Easy
32) An electronic _________ is a central, virtual market space on the web where many buyers
and many sellers can conduct e-commerce and e-business activities.
a) auction
b) mall
c) marketplace
d) storefront
Answer: c
Difficulty: Medium

33) Electronic checks are primarily used in ________.
a) B2B
b) B2C
c) C2C
d) G2C
Answer: a
Difficulty: Easy
34) _________ cards allow customers to charge online payments to their credit card accounts.
a) Electronic credit
b) Purchasing
c) Smart
d) Stored-value money
Answer: a
Difficulty: Easy
35) _________ cards allow businesses to charge online payments to their credit card accounts.
b) Purchasing
c) Smart
Answer: b
Difficulty: Medium
36) _________ cards allow you to store a fixed amount of prepaid money and then spend it as
necessary.
b) Purchasing
c) Smart
Answer: d
Difficulty: Easy
37) Gift cards are _________ cards.
a) electronic credit
b) purchasing
c) smart
d) stored-value money
Answer: d
Difficulty: Medium
38) _________ cards contain a chip that can store a large amount of information as well as on a
magnetic stripe for backward compatibility.
b) purchasing
c) smart
Answer: c
Difficulty: Easy
39) Modern credit cards are _________ cards.
b) purchasing
c) smart
Answer: c
Difficulty: Easy
40) Bitcoin is a type of digital currency in which encryption techniques are used to regulate the
generation of units of currency and verify the transfer of funds; they are ________, which means
________.
a) centralized; a central institution operates their use

b) centralized; they are legal everywhere
c) decentralized; no single institution operates their use
d) decentralized; they are illegal in most countries
Answer: c
Difficulty: Medium
41) _________ is a limitation of e-commerce.
a) Accessibility
b) Convenience
c) Cost
d) Security
Answer: d
Difficulty: Easy
42) _________ is larger by volume; _________ is more complex.
a) B2B; B2B
b) B2B; B2C
c) B2C; B2B
d) B2C; B2C
Answer: b
Difficulty: Easy
43) _________ describes the retailing strategy of selling a large number of unique items in small
quantities.
a) Cross selling
b) The long tail
c) The unique tail
d) Upselling
Answer: b
Difficulty: Easy

44) _________ are/is electronic billboards that promote a product or a vendor.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Answer: a
Difficulty: Easy
45) _________ appear(s) in front of the current browser window.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Answer: c
Difficulty: Easy
46) _________ appear(s) underneath the active windows.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Answer: b
Difficulty: Easy
47) _________ are/is unsolicited e-mail.
a) Banners
b) Pop-under ads
c) Pop-up ads
d) Spam
Answer: d
Difficulty: Easy
48) Which of the following is NOT a problem associated with channel conflict?
a) Alienating customers
b) Handling returns
c) Logistics of online activities
d) Marketing resource allocation
Answer: a
Difficulty: Medium
49) _________ occurs when shoppers visit a brick-and-mortar store but then purchase online.
a) Bannering
b) Bundling
c) Showrooming
d) The long tail
Answer: c
Difficulty: Easy
50) __________ are/is the underlying technology for digital currencies such as Bitcoin.
a) Blockchain
b) Disintermediation
c) Reverse auctions
d) Smart cards
Answer: A
Difficulty: Easy
commerce, along with specific examples of each one.
51) ____________ use sophisticated algorithms to fully automate the buying and trading of
stocks and other types of investments.
a) Robo-advisors
b) P2P technology
c) Crowdfunding platforms
d) Blockchains
Answer: A
Difficulty: Easy

52) Venmo, PayPal, and Zelle are all _______ service companies.
a) DigiPay
b) B2B
c) P2P
d) FinApp
Answer: C
Difficulty: Easy
53) Which is NOT true regarding blockchain?
a) It is virtually impossible to alter its records.

b) It circumvents the need for banks or brokers for some consumers.
c) It is a form of Bitcoin that can be used internationally.
d) It can be lifesaving in the instance of certain bacterial outbreaks.
Answer: C
Difficulty: Medium
54) The term for the 20% of business supply spending unrelated to core corporate functions that
is not consistently ordered from the same suppliers is ___________.
a) corporate generic spending

b) third-party spending
c) corporate tail spend
d) accessory spend
Answer: C
Difficulty: Easy
Learning Objective 1: Describe the three business models for business-to-business (B2B)
electronic commerce.
55) An example of inventory that AmazonSupply carries is ___________.
a) bulk quantities of Comet bathroom cleaner

b) plain solid colored sweatshirts
c) replacement ear buds
d) unique home décor items
Answer: A
Difficulty: Easy
56) Which is NOT a benefit for buyers using Amazon Business?
a) They can view other buyers’ reviews of products.

b) It integrates with their procurement software.
c) Buyers can utilize its analytics dashboard.
d) It can ship products directly to businesses’ customers.
Answer: D
Difficulty: Medium
57) One way that Amazon Business avoids problems that other distributors may encounter,
especially with specialty items, is ______________.
a) to avoid selling items that do not sell quickly or are not in high demand
b) to keep their own stock of items on hand
c) by selling only very low volumes
d) to force stockouts on the majority of their items, by design
Answer: B
Difficulty: Easy
58) Other wholesalers have difficulties competing with Amazon Business and are having to
come up with other ways to stay profitable and relevant. Which suggestion is LEAST likely to be
effective in this regard?
a) Developing close partnerships with institutional clients

b) Including value adds, such as personalized services and provision of skilled workers to help
use items that are sold
c) Decreasing profit margins and cost to consumers
d) Exploring areas that Amazon Business is not currently taking part in
Answer: C
Difficulty: Medium
Bloomcode: Analysis
59) While the _________ industry is larger than _______, the companies tend to be much
smaller.
a) wholesale; retail
b) retail; resale
c) wholesale; resale
d) resale; retail
Answer: A
Difficulty: Easy
60) ________ marketing involves a merchant paying a commission to other online entities for
referring new business to the merchant’s website.
a) Affiliate
b) Conversational
c) Social
d) Transactional
Answer: A
Difficulty: Easy
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, and
provide examples.
61) __________ has revolutionized fraudulent affiliate marketing because they have powerful
tools that analyze its vast amount of user data to identify people who are most likely to believe a
fraudulent ad.
a) Amazon
b) Facebook
c) Google
d) Microsoft
Answer: B
Difficulty: Easy
provide examples.
62) In the ________, organizations sell their products or services to other organizations
electronically from their own private e-marketplace website or from a third-party website.
a) buy-side marketplace
b) electronic exchange
c) sell-side marketplace
d) sellers exchange
Answer: c
Difficulty: Easy
63) _________ are similar to the B2C model.
a) Buy-side marketplaces
b) Electronic exchanges
c) Sell-side marketplaces
d) Sellers exchanges
Answer: c
Difficulty: Easy
64) Sell-side marketplaces are similar to the _________ model.
a) B2B
b) B2C
c) C2C
d) G2E
Answer: b
Difficulty: Easy
65) Sell-side marketplaces are similar to the _________ model; _________ auctions are the key
mechanism.
a) B2B; forward
b) B2B; reverse
c) B2C; forward
d) B2C; reverse
Answer: c
Difficulty: Easy
66) The _________ is a model in which organizations attempt to procure needed products or
services from other organizations electronically.
d) sellers exchange
Answer: a
Difficulty: Easy
67) A major method of procuring goods and services in the buy-side model is the _________
auction.
a) downward
b) forward
c) reverse
d) upward
Answer: c
Difficulty: Easy
68) Group purchasing is a common technique in a ________.
d) sellers exchange
Answer: a
Difficulty: Medium
69) _________ are independently owned by a third party and connect many sellers with many
buyers.
a) Buy-side marketplaces
b) Electronic exchanges
c) Sell-side marketplaces
d) Sellers exchanges
Answer: b
Difficulty: Easy
70) _________ materials are inputs to the manufacturing process.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Answer: a
Difficulty: Easy
71) _________ materials are those items that are needed for MRO.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Answer: c
Difficulty: Easy
72) _________ exchanges connect buyers and sellers in a given industry.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Answer: d
Difficulty: Easy
73) _________ exchanges connect buyers and sellers across many industries.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Answer: b
Difficulty: Easy
74) Amazon Business is the biggest threat to ________.
a) distributors
b) manufacturers
c) retailers
d) wholesalers
Answer: d
Difficulty: Easy
75) B2B typically has margins of 2–4 percent; Amazon _________ make money ________.
a) does; through the offset of its B2C business

b) does; through high volume in B2B
c) does not; but it doesn’t care since it is making so much in the B2C realm
d) does not; above and beyond what its competitors are making
Answer: b
Difficulty: Medium
76) _________ is a legal form of cybersquatting.
a) Cyber-tasting
b) Domain tasting
c) ICANN-tasting
d) URL tasting
Answer: b
Difficulty: Easy
Learning Objective 1: Discuss the ethical and legal issues related to electronic commerce, along
with examples.
Standard 1: AACSB || Ethics
77) _________ refers to the practice of registering or using domain names for the purpose of
profiting from the goodwill or the trademark that belongs to someone else.
a) Cyber-squatting
b) Cyber-using
c) Domain-squatting
d) Domain-using
Answer: a
Difficulty: Easy
with examples.
78) _________ are the main threat to privacy on the internet.
a) Cookies
b) ERPs
c) RFIDs
d) Smart cards
Answer: a
Difficulty: Easy
with examples.
79) The ________ Effect is the ongoing disruption of the retail marketplace, including both
online and traditional brick-and-mortar retailers.
a) Amazon
b) Facebook
c) Google
d) Walmart
Answer: A
Difficulty: Easy
80)
May 2018, Walmart ended its___________, which was Walmart’s attempt at cashierless
checkout
a) Credit card terminals

b) Paypal payment terminals
c) E-cheque strategy
d) Scan & Go program
Answer: D
Difficulty: Easy
81) In addition to expanding its U.S. operations, Amazon is targeting ________.
a) Australia
b) China
c) India
d) Russia
Answer: C
Difficulty: Easy
82) Despite Amazon’s online retailing success, it has become clear over time that there is much
shopping that people prefer to do in person. This is one of the reasons Amazon bought
________.
a) Bonobos
b) Jet
c) Whole Foods
d) Zappos
Answer: C
Difficulty: Easy
83) In June 2017, Amazon announced a new program called Prime

Wardrobe that allows customers to
a) to order clothes with high discount but no option to return items..

b) to order clothing, from 3 to 15 items at a time, without actually buying it.
c) to order clothes and allow customers to try them online on a virtual system.
d) to order clothes higher prices but very short delivery times.
Answer: B
Difficulty: Easy
84) Walmart executives have long underestimated the convenience of shopping online from
anywhere and at any time.
Answer: True
Difficulty: Easy
consumer
85) As e-commerce sales were increasing, Walmart faced internal struggles due to lack of
inventory.
Answer: False
Difficulty: Medium
Learning Objective 1:
Describe the various online services of business-to-

Consumer (B2C) commerce, along with specific examples of each.
86) In September 2018, Walmart began telling online shoppers that some products in its
warehouses were out of stock in order to avoid the extra expenses associated with shipping
products.
Answer: True
Difficulty: Medium
Learning Objective 1:
Describe the various online services of business-to-
Consumer (B2C) commerce, along with specific examples of each.
Bloomcode: Analysis
87) Shopify allows small entrepreneurs to set up and run their e-procurement systems without
having to make significant investments in technology and expertise
Answer: True
Difficulty: Easy
88) E-business is a broader concept than e-commerce.
Answer: True
Difficulty: Easy
89) The degree of digitization refers only to the physical or digital nature of the product or
service being sold.
Answer: False
Difficulty: Easy
90) The degree of digitization relates to the product/service and the delivery agent.
Answer: True
Difficulty: Easy
91) If you purchase an e-book from Amazon, it is a clicks-and-mortar transaction.
Answer: False
Difficulty: Medium
92) eBay is a commonly known reverse auction website.
Answer: False
Difficulty: Easy
93) Reverse auctions typically result in higher prices over time because a seller is targeting a
single buyer.
Answer: False
Difficulty: Easy
94) The highest bidder will win a forward auction.
Answer: True
Difficulty: Easy
95) An RFQ is associated with a reverse auction.
Answer: True
Difficulty: Easy
96) It is more secure for a buyer to use the telephone or mail to arrange or send payments than to
use a computer.
Answer: False
Difficulty: Hard
96) The web makes disintermediation easier, particularly for online services.
Answer: True
Difficulty: Easy

97) Disintermediation is a threat of substitute products from Porter’s Five Forces.
Answer: True
Difficulty: Hard
98) Permission marketing asks consumers to give their permission to voluntarily accept online
advertising and e-mail.
Answer: True
Difficulty: Easy
99) Viral marketing refers to online, word-of-mouth marketing and is closely related to using
social media for marketing purposes.
Answer: True
Difficulty: Easy
100) Channel conflict and order fulfillment are the two most significant issues in e-tailing.
Answer: True
Difficulty: Easy
101) The financial technology industry is primarily focusing on strengthening its position in
client-server computing.
Answer: False
Difficulty: Easy
102) Much of the new growth in the financial technology industry involves P2P activity.
Answer: True
Difficulty: Easy
103) Google banned Voluum because the software can show Google employees legitimate
content while consumers see fraudulent ads.
Answer: True
Difficulty: Easy
provide examples.
104) Facebook banned Voluum because the software can show Google employees legitimate
content while consumers see fraudulent ads.
Answer: False
Difficulty: Easy
provide examples.
105) Scams and misleading advertisements are an entirely new phenomenon due to the ubiquity
of the Internet in our daily lives over the past 20 years.
Answer: False
Difficulty: Easy
provide examples.
106) Affiliate marketing is when a merchant pays a commission to another online entity for
directing business to the merchant’s website.
Answer: True
Difficulty: Easy
provide examples.
107) Once caught and banned from Facebook, fraudulent affiliates find it nearly impossible to
circumvent the problem or move forward.
Answer: False
Difficulty: Easy
provide examples.
108) Purchasing is a subset of the procurement process.
Answer: True
Difficulty: Medium
109) Procurement is a subset of the purchasing process.
Answer: False
Difficulty: Medium
110) Temporary staffing services trade in a functional exchange.
Answer: True
Difficulty: Medium
111) Grainger is Amazon Business’s main competitor.

Answer: True
Difficulty: Easy
112) Amazon Business stays competitive in niche markets by using a long tail strategy.
Answer: True
Difficulty: Hard
113) Cybersquatting is illegal.
Answer: True
Difficulty: Easy
with examples.
114) Domain tasting is illegal and unethical.
Answer: False
Difficulty: Easy
with examples.
115) Most states require Amazon to collect sales taxes.
Answer: True
Difficulty: Easy
with examples.
116) You buy the right to use software, not distribute it.
Answer: True
Difficulty: Easy
with examples.
117) A unique advantage Walmart currently has over Amazon is its ability to ship-to-store.
Answer: True
Difficulty: Easy
118) ___ is the process of buying, selling, transferring, or exchanging products, services, or
information through computer networks.
Answer: electronic commerce or e-commerce
Difficulty: Easy
119) In ___ auctions, sellers solicit bids from many potential buyers.
Answer: forward
Difficulty: Easy
120) In ___ auctions, one buyer wants to purchase a product or service.
Answer: reverse
Difficulty: Easy
121) Forward auctions typically result in ___ prices over time.
Answer: higher
Difficulty: Easy
122) Reverse auctions typically result in ___ prices over time.
Answer: lower
Difficulty: Easy
123) ___ marketing asks consumers to give their permission to voluntarily accept online
advertising and e-mail.
Answer: Permission
Difficulty: Easy
124) ___ marketing refers to online, word-of-mouth marketing and is closely related to using
social media for marketing purposes.
Answer: Viral
Difficulty: Easy
125) ___ is the overarching function that describes the activities and processes to acquire goods
and services.
Answer: Procurement
Difficulty: Medium
126) ___ refers to the practice of registering or using domain names for the purpose of profiting
from the goodwill or the trademark that belongs to someone else.
Answer: Cybersquatting
Difficulty: Easy
with examples.
127) What is Bitcoin? How is Bitcoin different from traditional currency? Have you used
Bitcoins (why or why not)? Why are Bitcoins so volatile?
Answer:
Difficulty: Hard
Solution: type of digital currency in which encryption techniques are used to regulate the
generation of units of currency and verify the transfer of funds, operating independently of any
central bank; it is decentralized so no one controls it; personal question; it depends on what
people think about it, use in foreign countries, tax treatment, supply and demand, etc. (http:
//www.investopedia.com/articles/investing/052014/why-bitcoins-value-so-volatile.asp or https:
//support.coinbase.com/customer/portal/articles/1834921-why-does-bitcoin-change-value-why-
is-the-price-so-volatile-)
128) Discuss the differences between B2B and B2C e-commerce. Which one is more complex
from a technology perspective and why?
Answer:
Difficulty: Easy

Solution: 1) B2C – businesses sell to consumers; B2B – businesses sell to other businesses
2) B2C because B2B issues tend to be business-related while B2C has to struggle with treating
every individual customer as unique without any long-term guarantee of a relationship like B2B
enjoys – need to be quick and efficient in shipping to customers all over the place in many
different ways (B2B will probably involve a dedicated truck to a consistent customer while B2C
will have to replay on the USPS at some point)
129) What functions do intermediaries serve? How is the concept of disintermediation related to
Porter’s Five Forces? Is disintermediation inevitable for all industries (why or why not)?
Answer:
Difficulty: Medium
Bloomcode: Analysis
Solution: Functions = provide information, perform value-added services like consulting
Porter’s Five Forces = it is a threat of substitute products (a website serves the same function as a
distributor or retailer) – it is an unexpected competitor outside the given industry
Inevitable = no (this is NOT an opinion; the answer cannot be “yes”) because not all
manufacturers can deal directly with consumers; dealing with consumers is a business model by
itself: intermediaries provide information and provide value-added services like consulting,
intermediaries help with enormous amounts of information and when information exchange is
complex
130) How are sell-side marketplaces, buy-side marketplaces, and exchanges different (do not
simply provide definitions) ?
Answer:
Difficulty: Easy
Solution: Sell-side = just like B2C except for B2B; expecting other businesses to come to them
to make purchases; forward auctions
Buy-side = getting suppliers to bid on products/services that buying businesses need, group
purchasing is often used here; reverse auctions
Electronic exchanges = bringing multiple buyers and sellers together
131) What are the ethical and legal issues associated with e-business? For each one, explain your
concerns (or lack of concerns).
Answer:
Difficulty: Medium
with examples.
Bloomcode: Analysis
Solution: Privacy – cookies track everything
Job loss – most probably don’t have jobs and/or are getting a degree to avoid this problem
Fraudulent activity – it is really easy for criminals to steal our identities; hard to determine if a
website/e-mail is real
Domain names/cybersquatting – most probably don’t own their own business, so this should not
matter to most students
Taxes – this may or may not be a big deal to students depending on where they purchase
products and in which state they live – may have to start paying more online; they may learn that
they should be tracking their purchases to pay taxes
Copyright – many people think piracy isn’t a big deal (the culture), so many may not feel like
this is a big deal but some could be educated about its unfairness to businesses

Chapter Number: 8
Question Type: Multiple Choice
1) An e-wallet, is an application that people use to _______
a) Purchase financial stocks online

b) Make financial transactions
c) Keep personal IDs
d) Keep business cards
Answer: B
Difficulty: Easy
Learning Objective 1: Explain how businesses can use short-range, medium-range, and long-
range wireless networks.
Bloomcode: Analysis
2) Google Pay is a popular payment app in Canada that allows users to _____
a) Redeem loyalty cards, gift cards, and offers in stores.

b) Receive e-cheques from employers for payroll payments
c) Invest online in portfolio management products with banks and other financial institutions
d) Get cash in Google machines located at some malls in Canada
Answer: A
Difficulty: Easy
3)
What is one argument for the slow adoption of digital wallets in Canada
a) The use of familiar chip-card payment methods backed by

Canada’s six major banks

b) Heavy banking regulations that make it hard to use digital wallets
c) Culture against e-payments
d) High fees paid for the use of these payment services
Answer: A
Difficulty: Easy
4) What are the main specific concerns about security and privacy that Canadians have for the
use of e-Wallets?
a) Canada Revenue Agency using e-Wallet information for tax audits.
b) Exposure of information and potential identity theft.
c) Possible computer virus and malware installations with the e-Wallet app
d) Possible bankruptcy of the e-Wallet company
Answer: b
Difficulty: Easy
5) Suppose you use your university’s computer lab to print your research papers. If this computer
lab contains desktop computers that use a Wi-Fi hotspot to connect to the printer in the center of
the room, it is a ________ lab.
a) mobile
b) wireless
c) mobile and wireless
d) a waste of resources
Answer: b
Difficulty: Hard
Section Reference 1: Introduction
Learning Objective 1: Identify advantages and disadvantages of each of the four main types of
wireless transmission media.
lab contains laptop computers that use a Wi-Fi hotspot to connect to the printer in the center of
the room, it is a ________ lab.
a) mobile
b) wireless
Answer: c
Difficulty: Hard
lab contains laptop computers that are connected to the printer in the center of the room with
Ethernet cables, it is a ________ lab.
a) mobile
b) wireless
Answer: a
Difficulty: Hard
8) ________ occurs when the functions of many physical devices are included in one other
physical device.
a) Dematerialization
b) Materialization
c) Pervasiveness
d) Ubiquitousness
Answer: a
Difficulty: Easy
9) ________ transmission systems transmit data through electromagnetic waves.
a) Fiber
b) Microwave
c) Radio
d) Satellite
Answer: b
Difficulty: Easy
10) ________ transmission systems are relatively inexpensive but must have unobstructed line of
sight.
a) Fiber
b) Microwave
c) Radio
d) Satellite
Answer: b
Difficulty: Easy
11) ________ transmission systems can have a large coverage area but are expensive.
a) Fiber
b) Microwave
c) Radio
d) Satellite
Answer: d
Difficulty: Easy
12) ________ transmission systems can have a large coverage area but their signals experience
propagation delay.
a) Fiber
b) Microwave
c) Radio
d) Satellite
Answer: d
Difficulty: Easy
13) The main problem with ________ transmission systems is their signals experience
propagation delay.
a) fiber
b) microwave
c) radio
d) satellite
Answer: d
Difficulty: Easy
14) ________ transmission systems can have a large coverage area but encryption must be used
for security.
a) Fiber
b) Microwave
c) Radio
d) Satellite
Answer: d
Difficulty: Easy
15) ________ transmission systems have signals that pass through walls but they are susceptible
to snooping unless encrypted.
a) Fiber
b) Microwave
c) Radio
d) Satellite
Answer: c
Difficulty: Easy
16) ________ transmission systems are inexpensive and easy to install but they create electrical
interference problems.
a) Fiber
b) Microwave
c) Radio
d) Satellite
Answer: c
Difficulty: Easy
17) ________ satellites are stationary relative to a point on the Earth.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: a
Difficulty: Easy
18) Only a few ________ satellites are needed for global coverage.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: a
Difficulty: Easy
19) ________ satellites have the longest transmission delay.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: a
Difficulty: Easy
20) ________ satellites are the most expensive to build and launch.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: a
Difficulty: Easy
21) ________ satellites have the longest orbital life.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: a
Difficulty: Easy
22) You have satellite TV. Providers use ________ satellites to get this service to you.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: a
Difficulty: Easy
23) ________ satellites have the largest footprint.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: a
Difficulty: Easy
24) ________ satellites move a little relative to a point on the Earth.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: c
Difficulty: Easy
25) A moderate number of ________ satellites are needed for global coverage.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: c
Difficulty: Easy
26) ________ satellites require medium-powered transmitters.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: c
Difficulty: Easy

27) ________ satellites have an orbital life of 6–12 years.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: c
Difficulty: Easy
28) ________ satellites are used to run the GPS system.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: c
Difficulty: Easy
29) ________ satellites move rapidly relative to a point on the Earth.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
30) ________ satellites have the smallest footprint.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
31) A large number of ________ satellites are needed for global coverage.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
32) ________ satellites require only low-power transmitters.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
33) ________ satellites have the most negligible transmission delay.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
34) ________ satellites are the least expensive to build and launch.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
35) ________ satellites have the shortest orbital life.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
36) Satellite telephone services are provided through ________ satellites.
a) GEO
b) LEO
c) MEO
d) VEO
Answer: b
Difficulty: Easy
37) GPS uses the known speed of the signals and distance from ________ satellite(s) to find the
location of a receiving station or user.
a) 1
b) 3
c) 5
d) 7
Answer: b
Difficulty: Easy
38) ________ does NOT currently have a GPS system planned or in use.
a) Australia
b) China
c) European Union
d) Russia
Answer: a
Difficulty: Hard
39) ________ provide(s) Internet access to rural and remote areas using balloons at an altitude of
11 miles.
a) Google’s Project Fi
b) Google’s Project Loon
c) Facebook drones
d) Facebook boons
Answer: b
Difficulty: Easy
40) ________ have a wingspan of a Boeing 737, fly at altitudes above 60,000 feet and stay aloft
for three months at a time.
a) Google’s Project Fi
b) Google’s Project Loon
c) Facebook drones
d) Facebook boons
Answer: c
Difficulty: Easy
41) The biggest problem with using wireless networks is ________.
a) accessibility
b) cost
c) security
d) usability
Answer: c
Difficulty: Easy
42) ________ is an unauthorized access point into a wireless network.
a) A rogue access point

b) An evil twin attack
c) Eavesdropping
d) War driving
Answer: a
Difficulty: Easy

43) If you bring your own router to school to set-up Wi-Fi but do not have permission from your
university to do this, this is ________.
a) a rogue access point

b) an evil twin attack
c) eavesdropping
d) war driving
Answer: a
Difficulty: Medium
44) If someone simulates a valid wireless access point to get people to provide usernames,
passwords, and account numbers without that person’s knowledge, this is ________.

c) eavesdropping
d) war driving
Answer: b
Difficulty: Medium
45) Suppose you go through your neighborhood to figure out how many wireless networks are
unsecure. This is __________.

c) eavesdropping
d) war driving
Answer: d
Difficulty: Easy
46) ________ refers to efforts by unauthorized users to access data that are traveling over
wireless networks.
a) A rogue access point

b) An evil twin attack
c) Eavesdropping
d) War driving
Answer: c
Difficulty: Easy
47) If a person intentionally or unintentionally interferes with your wireless network

transmissions, they are ________.
a) eavesdropping
b) QR coding
c) RF jamming
d) war driving
Answer: c
Difficulty: Easy
48) Physicians are now using smartphones to: ________.
a) Conduct traditional examinations of organs;

b) Perform ultrasound scans
c) Measure vital signs such as heart function
d) All of the above
Answer: D
Difficulty: Easy
49) Social networks such as _____ enable more than 500,000 physicians to share information
and peer-review one another’s work while keeping confidential any information that could
identify the patient.
a) Biomeme
b) Doximity
c) Twitter
d) Babylon Health
Answer: B
Difficulty: Easy
50) First generation mobile networks were introduced in ______.
a) 1982
b) 1992
c) 2001
d) 2012
Answer: A
Difficulty: Easy
51) Fourth generation mobile networks were introduced in ______.
a) 1982
b) 1992
c) 2001
d) 2012
Answer: D
Difficulty: Easy
52) The first deployment of 5G technology occurred in _______.
A) China
b) Russia
c) South Korea
d) the United States
Answer: C
Difficulty: Easy
53) ________ is a short-range wireless network.

a) Bluetooth
b) LTE
c) MiFi
d) WiMAX
Answer: a
Difficulty: Easy
a) LTE
b) MiFi
c) UWB
d) WiMAX
Answer: c
Difficulty: Easy
a) LTE
b) MiFi
c) NFC
d) WiMAX
Answer: c
Difficulty: Easy
56) ________ is a medium-range wireless network.
a) LTE
b) MiFi
c) UWB
d) WiMAX
Answer: b
Difficulty: Easy
a) Cellular radio
b) LTE
c) UWB
d) Wi-Fi
Answer: d
Difficulty: Easy
a) LTE
b) NFC
c) Super Wi-Fi
d) WiMAX
Answer: c
Difficulty: Easy
59) ________ is a wide-area wireless network.
a) LTE
b) MiFi
c) NFC
d) WiMAX
Answer: d
Difficulty: Easy
60) ________ is a high-bandwidth wireless technology with transmission speeds in excess of 100
Mbps. It is a ______-range wireless network technology.
a) NFC; medium
b) NFC; short
c) UWB; medium
d) UWB; short
Answer: d
Difficulty: Easy
61) ________ is designed to be embedded in mobile devices and can be used with mobile
wallets. It is a _________-range wireless network technology.
a) NFC; medium
b) NFC; short
c) UWB; medium
d) UWB; short
Answer: b
Difficulty: Easy
Learning Objective 2: Provide a specific example of how each of the five major m-commerce
applications can benefit a business.
62) Firemen often use ________ to communicate with each other in burning buildings.
a) NFC
b) RFID
c) Wi-Fi
d) UWB
Answer: d
Difficulty: Medium
63) Suppose you use Speedpass+ at Exxon and Mobil to pay for your gas. This is ________
technology.
a) NFC
b) RFID
c) Wi-Fi
d) UWB
Answer: a
Difficulty: Medium
64) Medium-range wireless networks are ________ technology.
a) LAN
b) MAN
c) PAN
d) WAN
Answer: a
Difficulty: Easy
65) Which of the following is NOT a barrier to Wi-Fi expansion?
a) Cost
b) Roaming
c) Security
d) Usability
Answer: d
Difficulty: Medium
66) ________ is a substitute for Bluetooth.
a) MiFi
b) Super Wi-Fi
c) Wi-Fi Direct
d) WiMAX
Answer: c
Difficulty: Medium
67) ________ is a small, portable wireless device that provides users with a permanent Wi-Fi
hotspot wherever they go.
a) MiFi
b) Super Wi-Fi
c) Wi-Fi Direct
d) WiMAX
Answer: a
Difficulty: Easy
68) ________ is a wireless network proposal that creates long-distance wireless internet
connections; it uses the lower-frequency “white spaces” between broadcast TV channels.
a) MiFi
b) Super Wi-Fi
c) Wi-Fi Direct
d) WiMAX
Answer: b
Difficulty: Easy
69) ________ cellular networks used analog signals and had low bandwidth.
a) 1G
b) 2G
c) 3G
d) 4G
Answer: a
Difficulty: Easy
70) ________ cellular networks used digital signals primarily for voice communications and
provided data communication up to 10 Kbps.
a) 1G
b) 2G
c) 3G
d) 4G
Answer: b
Difficulty: Easy
71) ________ cellular networks use digital signals and can transmit voice and data at different
speeds based on how fast the user is moving; it supports video, web browsing, and instant
messaging.
a) 1G
b) 2G
c) 3G
d) 4G
Answer: c
Difficulty: Easy
72) LTE is ________ cellular technology.
a) 2G
b) 3G
c) 4G
d) 5G
Answer: c
Difficulty: Easy
73) ________ is expected to be deployed by 2020.
a) 2G
b) 3G
c) 4G
d) 5G
Answer: d
Difficulty: Easy
74) ________ is the amount of bandwidth actually available for you to use.
a) Broadband
b) Downloadability
c) Connection speed
d) Throughput
Answer: d
Difficulty: Medium
75) Your actual download speed is determined by ________.
a) broadband
b) downloadability
c) connection speed
d) throughput
Answer: d
Difficulty: Hard
76) According to GasBuddy’s July 2019 ranking, ______ is the best gas station regarding
cleanliness, customer service, outdoor lighting, and overall experience.
a) Chevron
b) Marathon
c) Mobile
d) Shell
Answer: A
Difficulty: Easy
77) GasBuddy uses ______ data to direct consumers to gas stations.
a) artificial intelligence
b) crowdsourced
c) historical
d) tracking
Answer: B
Difficulty: Easy
78) ________ technology enables the use of mobile wallets.
a) NFC
b) UWB
c) Wi-Fi
d) WiMAX
Answer: a
Difficulty: Easy
79) ________ is the wireless transmission and receipt of data gathered from remote sensors.
a) A mobile portal
b) A voice portal
c) L-commerce
d) Telemetry
Answer: d
Difficulty: Easy
80) Find My iPhone is an example of ________.
a) a mobile portal
b) a voice portal
c) l-commerce
d) Telemetry
Answer: d
Difficulty: Medium
81) Donald and his tech team are working on creating a new smartphone. They want users to
have the ability to connect to the internet. Which feature of mobility are they concerned with?
a) localization
b) connectivity
c) ubiquity
d) customization
Answer: b
Difficulty: Medium
82) Donald and his tech team are working on creating a new smartphone. They want companies
to know be able to use location data to market to customers. Which feature of mobility are they
concerned with?
a) localization
b) connectivity
c) ubiquity
d) customization
Answer: a
Difficulty: Medium
83) Donald and his tech team are working on creating a new smartphone. They want users to
have the ability to set individual messages and ringtones. Which feature of mobility are they
concerned with?
a) localization
b) connectivity
c) ubiquity
d) customization
Answer: d
Difficulty: Medium
84) Susan takes her car to the gas station and taps her phone to the gas pump in order to pay.
Susan is using ___________.
a) a mobile wallet
b) location services
c) SMS
d) a mobile portal
Answer: a
Difficulty: Medium
85) Paul is travelling to a new client and he receives messages about traffic along the way.
Paul is using _______.
a) a mobile wallet
c) intrabusiness applications
d) a mobile portal
Answer: b
Difficulty: Medium
86) Marco fixes heating and air conditioning systems. While working on a current repair he gets
information about where his next job is located and details about how to contact the customer
and advise them about his arrival. Marco is using __________.
a) a mobile wallet
d) a mobile portal
Answer: c
Difficulty: Medium
87) The find my iphone app uses _________ to locate a user’s device.
a) a mobile wallet
b) telemetry
d) a mobile portal
Answer: b
Difficulty: Medium
88) _________ is a system in which any object, natural or manmade, has a unique identity and is
able to send and receive information over a network without human interaction.
a) A mobile portal
b) A wireless network
c) The IoT
d) UWB
Answer: c
Difficulty: Easy
Learning Objective 1: Describe the Internet of Things, along with examples of how organizations
can use the Internet of Things.
89) ________ does NOT have an important role in the Internet of Things.
a) 5G
b) Bluetooth
c) IPv4
d) Wireless sensors
Answer: c
Difficulty: Hard
90) The adoption of ________ has been an important factor in the development of the Internet of
Things.
a) IPv2
b) IPv4
c) IPv6
d) IPv8
Answer: c
Difficulty: Medium
91) ________ is an autonomous device that monitors its own condition as well as physical and
environmental conditions around it; it is an underlying technology of ________.
a) A wireless sensor; the IoT

b) A wireless sensor; RFID
c) The IoT; a wireless sensor
d) RFID; a wireless sensor
Answer: a
Difficulty: Easy
92) _________ allows manufacturers to attach tags with antennas and computer chips on goods
and then track their movement through radio signals.
a) NFC
b) RFID
c) UWB
d) XML
Answer: b
Difficulty: Easy
93) RFID was developed to replace ________.
a) bar codes
b) NFC
c) QR codes
d) UWB
Answer: a
Difficulty: Easy
94) ________ is a two-dimensional code that can store much more information than ________.
a) A QR code; bar codes

b) A QR code; RFID
c) RFID; bar codes
d) RFID; QR codes
Answer: a
Difficulty: Easy
95) Which of the following is FALSE of QR codes?
a) QR codes are larger than bar codes because they store information both horizontally and
vertically.
b) QR codes are more resistant to damage than bar codes.
c) QR codes can be read from any direction or angle.
d) QR codes can store much more information than bar codes.
Answer: a
Difficulty: Easy
96) ________ use internal batteries for power, and they broadcast radio waves to a reader.
a) Active QR codes
b) Active RFID codes
c) Passive QR codes
d) Passive RFID codes
Answer: b
Difficulty: Easy
97) ________ rely entirely on readers for their power, are less expensive, and can be read only
up to 20 feet.
a) Active QR codes
b) Active RFID codes
c) Passive QR codes
d) Passive RFID codes
Answer: d
Difficulty: Easy
98) You want to be able to track the pencils in your store because they seem to be disappearing.
You would want to mark the pencils with ________.
a) active QR codes
b) active RFID codes
c) passive QR codes
d) passive RFID codes
Answer: d
Difficulty: Medium
99) When shopping in the supermarket, Arianna notices that the cashier swipes each of the boxes
of cookies she is buying over a scanning device and the scanner reads what is printed on the box,
the price is recorded and added to her bill. The boxes of cookies have _________ that make this
possible,
a) telemetry
b) bar codes
c) RFID tags
d) mobile wallets
Answer: b
Difficulty: Medium
100) Marc leaves a store in the mall and sets off the alarm. This is because the cashier likely left
the ___________ on the item Marc purchased.
a) telemetry
b) bar code
c) RFID tag
d) intrabusiness app
Answer: c
Difficulty: Medium
101) In April 2015, Google announced its new wireless service, ________.
a) Google Fiber
b) Google MiFi
c) Project Fi
d) Project Wi
Answer: c
Difficulty: Easy
102) Mobile wallets replace the need to carry______
a) Physical credit and debit cards

b) Gift cards.
c) Loyalty cards.d) All of the above.
Answer: a
Difficulty: Easy
103) Apple Pay is a mobile wallet that uses___________________.
a) Wimax communications to enable users to make payments using only one Apple devices
b) Near-field communications to enable users to make payments using only one Apple device
c) Near-field communications to enable users to make payments using various Apple devices
d) Wifi communications to enable users to make payments using various Apple devices
Answer: c
Difficulty: Easy
104)
To use a mobile wallet, consumers wave their phones a few inches above a payment terminal
instead of swiping a plastic card..
Answer: True
Difficulty: Easy
105)
Samsung Pay is a digital wallet that lets users make payments using compatible phones. .
Answer: True
Difficulty: Easy
106) The use of smartphones’ digital wallets to pay is widely adopted in Canada.
Answer: True
Difficulty: Easy
107) The terms wireless and mobile are synonymous.
Answer: False
Difficulty: Easy
108) A device can be wireless but not mobile.
Answer: True
Difficulty: Easy
109) A device can be mobile but not wireless.
Answer: True
Difficulty: Easy
110) Modern smartphones exhibit a process called dematerialization.
Answer: True
Difficulty: Easy
111) Satellite transmission systems are widely used but are being replaced by microwave data
communications systems.
Answer: False
Difficulty: Easy
112) Microwave and satellite transmission systems must receive and transmit data through line
of sight.
Answer: True
Difficulty: Easy
113) LEO satellites have the longest orbital life.
Answer: False
Difficulty: Easy
114) GEO satellites run the GPS system.
Answer: False
Difficulty: Easy
115) A moderate number of MEO satellites are needed for global coverage.
Answer: True
Difficulty: Easy
116) Satellite TV runs using GEO satellites.
Answer: True
Difficulty: Easy
117) Cell phones in the US must have a GPS embedded in them so that the location of a person
making a 911 call can be detected immediately.
Answer: True
Difficulty: Hard
118) People who set up rogue access points are always being malicious.
Answer: False
Difficulty: Medium
Bloomcode: Analysis
119) Physicians can use smartphones to diagnose chest infections, check for congestive heart
failure, and to perform a whole-body ultrasound.
Answer: True
Difficulty: Easy
120) Biomeme designed a smartphone kit to conduct laboratory tests on patient fluids such as
urine or blood.
Answer: True
Difficulty: Easy
121) Physicians and technology experts recommend centralizing large health databases to reduce
the chance of data breaches.
Answer: False
Difficulty: Easy
122) 5G mobile networks began appearing in 2019.
Answer: True
Difficulty: Easy
123) Users can always roam from hotspot to hotspot seamlessly.
Answer: False
Difficulty: Easy
124) Super Wi-Fi is super-fast Wi-Fi technology.
Answer: False
Difficulty: Medium
125) MiFi challenges the dominance of Bluetooth for peer-to-peer networking.
Answer: False
Difficulty: Medium
126) There are two separate cellular technologies at use in North America.
Answer: True
Difficulty: Medium
127) A 4G system is expected to provide a secure all-IP-based mobile broadband system to all
types of mobile devices.
Answer: True
Difficulty: Hard

128) Throughput will always be less than the connection speed.
Answer: True
Difficulty: Hard
129) 4G is always faster than 3G.
Answer: False
Difficulty: Medium
130) GasBuddy earns money through small one-time subscription fees from users.
Answer: False
Difficulty: Easy
131) Mobile computing has two major characteristics that differentiate it from other forms of
computing: pervasiveness and broad reach.
Answer: False
Difficulty: Easy
132) A mobile wallet is an app used for making financial transactions.
Answer: True
Difficulty: Easy
133) Google Wallet is a Chinese messaging, social media, and mobile payment
app developed by Tencent
Answer: False
Difficulty: Easy
134) Mobile wallets utilize near-field communication.
Answer: True
Difficulty: Easy
135) The majority of m-commerce applications today are used within organizations as opposed
to being used publicly.
Answer: True
Difficulty: Easy
136) Most airlines use voice portals to provide real-time information on flight status.
Answer: True
Difficulty: Easy
137) Telemetry has limited mobile computing applications.
Answer: False
Difficulty: Easy
138) IoT means everyday objects can be connected to the internet.
Answer: True
Difficulty: Easy
139) If your refrigerator is connected to the internet so that it can automatically re-order milk for
you, this is an example of the IoT.
Answer: True
Difficulty: Medium
140) Google Fi is currently only available in the United States.
Answer: False
Difficulty: Easy
141) Google Fi requires users to sign an annual contract.
Answer: False
Difficulty: Easy
142) Project Fi focuses on providing better Wi-Fi services for the United States.
Answer: False
Difficulty: Medium

143) The main problem with Project Fi is that it is completely insecure since it uses Wi-Fi
hotspots.
Answer: False
Difficulty: Easy
144) ___ occurs when the functions of many physical devices are included in one other physical
device.
Answer: Dematerialization
Difficulty: Medium
145) ___ transmission systems transmit data through electromagnetic waves.
Answer: Microwave
Difficulty: Easy
146) ___ transmission systems make use of communication satellites.
Answer: Satellite
Difficulty: Easy
147) ___ transmission uses radio wave frequencies to send data directly between transmitters and
receivers.
Answer: Radio
Difficulty: Easy
148) The ___ is a wireless system that uses satellites to enable users to determine their position
anywhere on Earth.
Answer: global positioning system or GPS
Difficulty: Easy
149) The GPS system is supported by 24 ___ satellites that are shared worldwide.
Answer: medium-earth-orbit or MEO
Difficulty: Medium
150) ___ refers to a real-time connection between a mobile device and other computing
environments.
Answer: Mobile computing
Difficulty: Easy
151) A ___ aggregates and provides content and services for mobile users.
Answer: mobile portal
Difficulty: Easy
152) A ___ is a website with an audio interface.
Answer: voice portal
Difficulty: Easy
153) The ___ is a system in which any object, natural or manmade, has a unique identity and is
able to send and receive information over a network without human interaction.
Answer: Internet of Things
Difficulty: Easy
154) ___ technology allows manufacturers to attach tags with antennas and computer chips on
goods and then track their movement through radio signals.
Answer: Radio-frequency identification or RFID
Difficulty: Easy
155) Explain the dematerialization process of your smartphone. What are the downsides of your
smartphone? Consider your personal life as well as how your future employer or business will be
impacted. NOTE: This is not simply an opinion question.
Answer:
Difficulty: Medium
Bloomcode: Analysis
Solution:
smartphones do just about everything – surf the Internet, take pictures, call, listen to music,
watch TV, etc.) (see Figure 8.1) ; downsides – never disconnected, can copy and pass on
confidential information quickly and easily, losing it could mean loss of personal information
like pictures or banking information (or credit cards with a mobile wallet)
156) Briefly describe Google’s Project Loon and Facebook’s drones. What are the ethical
implications of these projects? Do you think these projects are good or bad for society (why)?
Answer:
Difficulty: Hard
Solution: Google’s Project Loon: provide Internet access to rural and remote areas using
balloons at an altitude of 11 miles; creates an aerial wireless network with us to 4G LTE speeds
Facebook’s drones: solar-powered drones to provide Internet access to rural and remote areas;
drones are big but weigh very little; planned to fly at altitudes above 60,000 feet and stay aloft
for three months at a time; use very little power and new laser-beam technology to deliver
internet
Google Ethical implications: some governments may not want their people to have unrestricted
Internet access (https://gigaom.com/2013/06/21/project-loon-googles-biggest-obstacle-isnt-
technology-its-politics/); potentially just self-serving to “sell” more people to advertisers –
privacy issues about them picking up data (http://www.techradar.com/news/world-of-
tech/project-loon-explained-can-google-s-balloons-unite-the-world-online-1182663/2)
Drone ethical implications: privacy, safety, noise, etc.) (https://www.gislounge.com/drones-and-
gis-a-look-at-the-legal-and-ethical-issues/)
157) What are the advantages and disadvantages of Wi-Fi for an individual like you? What are
the advantages and disadvantages of Wi-Fi for a business?
Answer:
Difficulty: Medium
Solution: benefits = cost and ability to provide simple internet access; problems = roaming (can’t
move from hotspot to hotspot), security, cost
Personal = it is free and helps us not use our mobile data (so it saves us money too); not being
able to roam is a minor inconvenience; security should be a concern (shouldn’t do banking on a
free Wi-Fi network), but most students probably won’t mention this
Business = the book provides examples of it working well for businesses, but long-term
sustainability is a concern (cost, security, etc.)
158) Describe the five value-added attributes of mobile computing using examples from your
smartphone use. How has mobile commerce changed your life? If it has not changed your life,
why don’t you engage in mobile commerce?
Answer:
Difficulty: Medium

Solution: ubiquity = can access information and communicate with anyone anywhere;
convenience = connection is in the palm of our hands; instant connectivity = we don’t have to
wait for a device to boot up (always on); customization = apps, getting personalized message
from businesses; localization = can get ads from local businesses
Changed life = most students will probably mention mobile banking, some may discuss
purchasing, generally being able to see everything on a smartphone that can see at a
desktop/laptop computer
159) What is the Internet of Things (IoT)? Describe a scenario where you have seen the IoT at
work. If you do not have any experience with the IoT, describe a way that it may be useful in
your life. In either case, make sure you do an Internet search to see what technology is currently
available in that area (include at least two URLs in your answer).
Answer:
Difficulty: Medium
Bloomcode: Analysis
Solution: Any object has a unique identity (IP address) and is able to send and receive
information over a network with human interaction
The book has multiple examples of the IoT in use (smart homes, healthcare, etc.)

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Rainer, Information System, Fifth Canadian Edition Testbank

Package Title: Chapter 5, Testbank

Question type: Multiple Choice

Standard 1: AACSB || Technology

5) Which of the following companies is NOT developing cars and self-driving

7) Which of the following is NOT a reason managing data is difficult?

a) Data are generated from multiple sources.

10) ________ is an approach to managing information across an entire organization.

Standard 1: AACSB || Technology

a) database; a centralized location for information

14) Database systems minimize ________.

15) Database systems minimize ________.

16) Database systems maximize ________.

17) Databases ________ redundancy; this means ________.

a) maximize; the same data are stored in multiple locations

18) Databases ________ inconsistency; this means ________.

a) maximize; the same data are stored in multiple locations

19) Databases minimize _________; this means ________.

a) independence; applications cannot access data associated with other applications

20) Databases maximize _________; this means ________.

a) independence; applications cannot access data associated with other applications

a) bit, byte, field, record, file, database

23) A ________ is a group of eight ________.

24) Microsoft ________ is a popular example of a relational database.

Section Reference 1: 5.2

27) A ________ generally describes an entity.

29) Each characteristic or quality of a particular entity is called a(n) ________.

30) The category “student” is a(n) ________.

32) Your name in your university’s database is a(n) ________.

35) The ________ creates links between two tables.

36) Considering the following tables, ________ is a primary key.

Student Table Professor Table Class Table

a) Class Table: PID

37) Considering the following tables, ________ is a foreign key.

Student Table Professor Table Class Table

a) Class Table: PID

40) Which of the following is TRUE?

41) Which of the following is NOT a characteristic of Big Data?

a) Big Data can be structured, unstructured, or semi-structured.

a) NewSQL; synchronizes time

Standard 1: AACSB || Technology

49) Data marts can be implemented ________ compared to data warehouses.

Standard 1: AACSB || Technology

51) Data marts and data warehouses typically use ________.

53) ________ is an example of a source system for a data warehouse.

54) Knowledge management is a process that helps organizations manipulate important

55) Intellectual capital is another term for ________.

56) ________ is an intellectual asset.

58) ________ is the cumulative store of subjective or experiential learning.

Standard 1: AACSB || Technology

a) capture, create, refine, store, manage, disseminate

Learning Objective 1: Describe the benefits and challenges of implementing knowledge

65) Microsoft Access uses ________ to conduct queries.

68) Two vertical lines represent the ________ cardinality symbol.

Learning Objective 1: Understand the processes of querying a relational database, entity-

73) A ________ relationship exists when two entities are associated.

74) A ________ relationship exists when three entities are associated.

76) Functional dependencies are similar to ________ keys.

Question type: True/False

17) Databases redundancy; this means .

18) Databases inconsistency; this means .

19) Databases minimize _; this means .

20) Databases maximize _; this means .

23) A is a group of eight .

137) A data _ is a low-cost, scaled-down version of a data _.