Epson Stylus Pro 4800 Index Search Safety

Reference Guide Contents Help

Problem Solver

Troubleshooting
Printer stops printing unexpectedly
The printer does not turn on or stay on
The printer prints nothing
Printouts are not what you expected
Print Quality Could be Better
Color documents print in black only
Printing could be faster
Roll paper cannot be cut
Paper feed or paper jam problems occur frequently
Roll paper does not eject properly
Clearing paper jams
Contacting Customer Support

Printer stops printing unexpectedly

Head cleaning, ink charging, or ink drying is in progress

Check to see if the Pause light is flashing. If so, the printer is in the process of head
cleaning, ink charging or ink drying. During head cleaning, ink charging, and ink
drying, PLEASE WAIT appears on the LCD. Wait until the printer resumes printing.

An error has occurred

Many common printer problems can be identified by the messages on the LCD.

You can also check the lights on the control panel for errors. See Lights.

For other messages not included in the following table, see Messages.

Error messages

Message Description What to do

UNABLE TO PRINT An error may be occurring End the TEST PRINT
when you try to print patterns MENU first, and solve the
 such as nozzle check or head error displayed on the LCD.
alignment. Then try to print patterns
again.
MNT TK NEAR FULL The maintenance tank is Replace the maintenance
almost full. tank with a new one.
See Replacing the
Maintenance Tank.
INK LOW Ink cartridge is nearly empty. Replacement of ink cartridge
is nearly needed.
Although you can continue
printing in INK LOW
situation, it may decline the
print quality.
MNT REQ nnnn A part used in the printer has Note the code and contact
nearly reached the end of its your dealer. See Contacting
life. "nnnn" shows the code of Customer Support.
the part.
REMOVE PAPER Cleaning cannot be executed Remove the thick paper, and
because thick paper is loaded. move the paper lever to the
secured position.
The printer could not feed the Remove the printout.
printout.
NOZZLES STILL The nozzles are still clogged. Run the Head Cleaning
CLOGGED utility. For Windows,
see Cleaning the print head.
For Mac OS X, see Cleaning
the print head.
CHANGE PAPER The loaded paper does not Match the loaded paper to
TYPE match the paper type selected. the paper type. See Buttons.
WRONG PAPER SIZE The loaded paper size does not Match the loaded paper size
match the data size. to the data size.
PAPER OUT No paper is loaded in the Load paper correctly.
printer.
Roll paper is out while Load a new roll paper.
printing is in progress.
NO BORDERLESS A2 size cut sheet media has Install a different size of cut
WITH THIS SIZE been installed for borderless sheet media or roll paper.
printing. See Making the Borderless
RELOAD PAPER setting for Windows
or Performing Borderless
Note: Printing for Mac OS X.
Those messages are
displayed on the LCD
alternately.
RELOAD PAPER The printer cannot detect the Flatten the cut sheet media.
loaded cut sheet media,
because it is wavy or curled.
The printer cannot detect the Move the paper lever.
loaded paper.
RELOAD PAPER Cut sheet media inserted from Insert the paper deeper.
INSERT DEEPLY the front manual feed slot is See Loading paper into the
not inserted deep enough. front manual feed slot.
NOT STRAIGHT Cut sheet media is not loaded Load the cut sheet media
RELOAD straight, and needs to be correctly. See Loading cut-
aligned. sheet media.
PAPER NOT The paper is not loaded Load paper straight.
STRAIGHT straight.
PAPER NOT CUT Paper is not cut correctly when Open the top cover and
Roll Auto Cut On is remove the uncut paper. If
selected. RELOAD PAPER appears
on the LCD, reload paper.
The paper cutter may not be
installed correctly.
See Replacing the Paper
Cutter.
Paper cutter may be blunt.
Replace the paper cutter.
See Replacing the Paper
Cutter.
COMMAND ERROR Damaged data is sent to the Stop printing, and press the
printer. Pause button for 3 seconds.
The printer receives data with
a wrong command.
The installed printer driver is Stop printing, and press the
not correct for the printer. Pause button for 3 seconds.
Then make sure that the
installed printer driver is
correct for the printer.
DRIVER INK SET The cartridge option of the Stop printing, and then press
SETTING IS WRONG printer driver has not been and hold the Pause button for
changed yet. 3 seconds. Finally, select the
 correct ink cartridge in the
MISMATCH ERROR printer driver according to
the actual ink cartridge set on
Note: the printer. See Updating the
These messages are printer driver information. If
displayed on the LCD you want to continue
alternately. printing, press the Pause
button.
Non-Epson genuine ink Press the Pause button for 3
cartridge is installed. seconds to cancel printing. If
you want to continue
printing, press the Pause
button.
LOAD ROLL PAPER The roll paper is not set Load the roll paper correctly,
correctly. and select or .
See Loading roll paper.
LOAD SHEET PAPER The cut sheet media is not set Set the cut sheet media in the
IN P. TRAY correctly in the paper tray. paper tray correctly, and
select . See Loading cut-
sheet media.
FEED SHEET PAPER The cut sheet media needs to Load the cut sheet media.
be loaded manually.
FORBIDDEN MEDIA Cut sheet media, which is to Remove the cut sheet media
FROM P. TRAY be loaded from the front or from the paper tray, and load
rear manual feed slot, is being it from the proper paper feed
loaded from the paper tray. slot. See Checking the paper
path.
FEED SHEET PAPER The cut sheet media needs to Load the cut sheet media
MANUALLY be loaded manually. manually from the front or
rear manual feed slot.
See Checking the paper path.
TIMES REMAINING The conversion cartridge Replacement of conversion
needs to be replaced soon. cartridge is nearly needed.
(The remaining times of the Press the Pause button.
conversion cartridge appears
on the LCD.)
REPLACE The conversion cartridge Replace the conversion
CNVRSION CRTG needs to be replaced. cartridge with a new one. Or,
complete the replacement of
the K ink by pressing the
Pause button.
INK OUT Ink cartridge is empty. Replace the empty ink
 cartridge with a new one.
See Replacing Ink
Cartridges.
INVALID INK CRTG Ink cartridge with the wrong Remove the ink cartridge,
product code is installed. and install the ink cartridge
with the correct product
code. See Consumable
Products.
WRONG INK CRTG Ink cartridge that cannot be Remove the ink cartridge,
used with this printer is and install the ink cartridge
installed. that can be used with this
printer. See Consumable
Products.
SET INK CRTG CSIC error has occurred. Remove the ink cartridge
and reinstall it. If this
message appears after
reinstalling the ink cartridge,
replace it. See Replacing Ink
Cartridges.
NO INK CRTG Ink cartridge is not installed, Install ink cartridge, or lower
or ink lever is raised to the the ink lever to the secured
released position. position.
MNT TNK FULL The maintenance tank is full. Replace the maintenance
tank with a new one.
See Replacing the
Maintenance Tank.
LOWER INK LEVERS Both ink levers have been Lower the ink levers.
raised.
LOWER L INK LVR The ink lever on the left ink Lower the ink lever on the
compartment has been raised. left ink compartment.
LOWER R INK LVR The ink lever on the right ink Lower the ink lever on the
compartment has been raised. right ink compartment.
TOP COVER OPEN Top cover is open. Close the top cover.
LOAD PAPER The paper lever is in the Move the paper lever to the
released position. secured position.
SET PAPER LEVER Paper lever is in the released Move the paper lever to the
position. secured position.
RELEASE LEVER Paper is jammed in the printer. Release the paper lever first.
REMOVE PAPER Then, open the top cover if
JAM necessary and remove the
jammed paper. If TURN
 PRINTER PWR OFF AND
THEN ON appears on the
LCD, turn the printer off,
leave it for a while, and then
turn it on again. See Clearing
paper jams.
NO MNT TNK The maintenance tank is not Install the maintenance tank.
set in the printer.
REAR COVER OPEN The rear cover is open. Close the rear cover.
UPDATE FAILED The printer failed to update the Update the FirmWare again.
FirmWare.
OPTION I/F ERROR The installed interface cannot Remove the interface card,
be used with this printer. and install the interface card
that can be used with this
printer. See Options.
UNLOCK PRINT Print head is locked. Pull the green tab on the left
HEAD side of the print head to
release the print head.
SERVICE REQ Print head is locked. Pull the green tab on the left
nnnnnnnn side of the print head to
release the print head.
A fatal error has occurred. Turn the printer off, leave it
for a while, and turn the
printer on again. If this
message appears on the LCD
again, note the code and
contact your dealer.
See Contacting Customer
Support.

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The printer does not turn on or stay on

When the Pause light does not come on and mechanism initialization does not start
even when the Power button is pressed to turn on the printer, try the following
solutions for the problem.

 Turn off the printer and make sure the power cord is securely plugged into the
printer.
  Make sure your outlet works and is not controlled by a wall switch or timer.

 Make sure the supplied voltage to the printer matches the rating voltage labeled
on the printer. If not, turn off the printer and unplug the power cord
immediately. Contact your dealer for assistance. See Contacting Customer
Support.

Caution:
If the supplied voltage and rating voltage do not match, do not plug the printer back in
again, as damage may occur.

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The printer prints nothing

The printer is not correctly connected to the computer

Try one or more of these solutions:

 Turn off the printer and computer. Make sure the printer's interface cable is
securely plugged into the correct terminal of the computer.

 Make sure the interface cable specifications match the specifications for the
printer and computer.

 Make sure the interface cable is directly connected to the computer without
passing through any device, such as a printer switching device, or extension
cable.

Your Epson printer is not selected as the default printer

Install the printer driver if it is not installed yet, and follow the steps below to select
your Epson printer as the default printer.

For Windows XP

Click the Start button, and Printer and Faxes.

Right-click EPSON Stylus Pro 4800.

Select Set As Default Printer, then close the window.

For Windows 2000

Click the Start button, point to Settings and select Printers.

Right-click EPSON Stylus Pro 4800 in the Printers window.

Select Set As Default, then close the Printers window.

For Mac OS X

Make sure that the printer driver Stylus Pro 4800 is correctly added to the Printer
Setup Utility (for Mac OS X 10.3), and the correct one is selected in the Printer Setup
Utility.

Printer port setting does not match the printer connection port (for Windows
only)

To select the printer port, follow the steps below.

For Windows XP

Click Start, click Control Panel, click Printers and Other Hardware, and then
click Printers and Faxes.
Right-click EPSON Stylus Pro 4800, then select Properties.

Click
the Ports tab.
Make sure that your printer port is selected.

For Windows 2000

Click Start, point to Settings, and then select Printers.

Right-click EPSON Stylus Pro 4800 in the Printers window, then select Properties.

Click
the Ports tab.
Make sure that your printer port is selected.
Try one or more of these solutions:

 Run the Head Cleaning utility. For Windows, see Cleaning the print head. For
Mac OS X, see Cleaning the print head.

 If the Head Cleaning utility does not work, replace the ink cartridges.
See Replacing Ink Cartridges.

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Printouts are not what you expected

Incorrect, garbled characters, or blank pages print

Try one or more of these solutions:

 For Windows, clear any stalled print jobs from the Progress Meter. See Using
the EPSON Spool Manager.

 If the problem persists, turn off the printer and computer. Make sure the
printer's interface cable is plugged in securely.

Incorrect margins

Try one or more of these solutions:

 Check the margin settings in your application.

 Make sure the margins are within the printable area of the page. See Printable
area.

 For Windows, check the Borderless setting in the Paper menu. Make sure they
are correct for the paper size you are using. See Making Settings on the Paper
Menu.

 Make sure the paper set position is correct. See Using Roll Paper, or Using Cut
Sheet Media.

Inverted image

For Windows, turn off the Flip Horizontal setting in the Advanced menu. See Making
Advanced setting.
For Mac OS X, turn off the Flip Horizontal setting in the Advanced Settings selected
in the Print Settings selected in the Print dialog. See Advanced Settings.

Printed color differs from the color on the screen

Try one or more of these solutions:

 Adjust the Color Density in the Paper Configuration dialog. For Windows,
see Paper Configuration. For Mac OS X, see Paper Configuration.

 Make sure the media type setting matches the paper being used.

 Since monitors and printers produce colors differently, printed colors will not
always match on screen colors perfectly. However, the above color systems are
provided to overcome color differences.

For Mac OS X, select ColorSync to color match your system in the Printer Color
Management selected in the Print dialog. See Printer Color Management.

 You can produce sharper images with more vivid colors.

For Windows, select PhotoEnhance in the Advanced menu. See Making Advanced
setting.

 For Windows, select Color Controls in the Advanced menu, and adjust color,
brightness, etc. as required. See Making Advanced setting.

For Mac OS X, select Color Controls in the Printer Color Management selected in
the Print dialog. See Printer Color Management.

A ruled line shifts

Perform the print head alignment. For Windows, see Aligning the print head. For Mac
OS X, see Aligning the print head.

If the problem persists, perform the print head cleaning. For Windows, see Cleaning the
print head. For Mac OS X, see Cleaning the print head.

Printout has smears on the bottom edge

Try one or more of these solutions:

  If the paper is curled towards the printable side, flatten it or curl it slightly to
the opposite side.

 For Windows, if you use Epson special media, check the Media Type setting in
the Main menu. See Making Settings on the Main Menu.

For Mac OS X, if you use Epson special media, check the Media Type setting in the
Print Settings selected in the Print dialog. See Page Setup.
For paper other than Epson's, register and select paper thickness in the SelecType
mode. Make sure it is correct for the paper you are using. See Making the paper settings.

 Set the PLATEN GAP to WIDE in the PRINTER SETTING of the SelecType
mode. See PRINTER SETUP.

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Print Quality Could be Better

Click the caption under the illustration that best resembles your printout.

Horizontal banding Vertical misalignment or banding

Faint printout or gaps Faint printout or gaps

Blurry or smeared printout

If you are having print quality problems, try the solutions offered here.

Horizontal banding

Try one or more of these solutions:

 For Windows, check the Media Type setting in the Main menu. Make sure it is
correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print
dialog. Make sure it is correct for the paper you are using, see Page Setup.

 Make sure the printable side of the paper is face-up.

 Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows,
see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print
head nozzles, press the Menu button for 3 seconds.

 Check the Paper Feed value. Reduce the value to improve light banding, and
increase it for dark banding. For Windows, Paper Configuration. For Mac OS X,
see Paper Configuration.

 Check the Ink check light. If necessary, replace ink cartridges. See Replacing Ink
Cartridges.

Vertical misalignment or banding

Try one or more of these solutions:

 For Windows, turn off the High Speed setting in the Advanced menu.
See Making Advanced setting.

For Mac OS X, turn off the High Speed setting in the Advanced Settings is selected
in the Print Settings selected in the Print dialog. See Advanced Settings.

 Run the Print Head Alignment utility. For Windows, see Aligning the print head.
For Mac OS X, see Aligning the print head.

Faint printout or gaps

Try one or more of these solutions:

  Make sure that the ink cartridges do not exceed the expiration date. The
expiration date is labeled on the outside of the ink cartridge.

 For Windows, check the Media Type setting in the Main menu. Make sure it is
correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print
dialog. Make sure it is correct for the paper you are using. See Page Setup.

 Run the Head Cleaning utility to clear any clogged ink nozzles. For Windows,
see Cleaning the print head. For Mac OS X, see Cleaning the print head.

You can also clean the print head nozzles using the control panel. To clean the print
head nozzles, press the Menu button for 3 seconds.

 Check the Ink check light. If necessary, replace ink cartridges. See Replacing Ink
Cartridges.

 Select Standard as Platen Gap in the Paper Configuration dialog box. For
Windows, see Paper Configuration. For Mac OS X, see Paper Configuration.

Blurry or smeared printout

Try one or more of these solutions:

 For Windows, check the Media Type setting in the Main menu. Make sure it is
correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print
dialog. Make sure it is correct for the paper you are using. See Page Setup.

 If the paper you are using is not supported by the printer driver, make the paper
thickness setting in the SelecType mode. See CUSTOM PAPER.

 Make sure your paper is dry and the printable side is face-up. Also, make sure
you are using the correct type of paper. See Paper for specifications.

 Ink may have leaked inside the printer; wipe the inside of the printer with a
soft, clean cloth.

 Run the Head Cleaning utility. For Windows, see Cleaning the print head. For
Mac OS X, see Cleaning the print head.
You can also clean the print head nozzles using the control panel. To clean the print
head nozzles, press the Menu button for 3 seconds.

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Color documents print in black only

Try one or more of these solutions:

 Make sure the color data settings in your application are correct.

 For Windows, make sure Color or Color/B&W Photo is set in the Main menu.
See Making Settings on the Main Menu.

For Mac OS X, make sure Color or Color/B&W Photo is set in the Print Settings
selected in the Print dialog. See Color.

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Printing could be faster

Try one or more of these solutions:

 Select High Speed on the Advanced dialog box. For Windows, see Making
Advanced setting. For Mac OS X, see Advanced Settings.

 For Windows, select the Automatic mode and move the slider
towards Speed in the Main menu to increase print speed. See Making Settings on
the Main Menu.

For Mac OS X, select Automatic mode and move the slider towards Speed in the
Print Settings selected in the Print dialog to increase print speed. See Mode.

 Do not run too many applications at the same time. Close any applications you
are not using.

 Change the interface card of your computer to IEEE1394 or USB 2.0.

 Delete unnecessary files to make room on your hard disk drive.

Note for Windows:

 Your computer may not have enough memory. For further tips, see Increasing the
Print Speed.

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Roll paper cannot be cut

Try one or more of these solutions:

 Make sure that paper cutter cover is set correctly. See Replacing the Paper Cutter.

 Make sure that the is selected as the Paper Source on the LCD. Press
the Paper Source button if necessary. Then press and hold the Paper
Source button for 3 seconds. The printer cuts the roll paper.

 Make sure that Normal Cut, Single Cut, or Double Cut is selected as the
Auto Cut in the printer driver. For Windows, see Making the Auto Cut setting. For
Mac OS X, see Auto Cut.

 Cut the roll paper by hand if necessary. Check that the paper thickness of the
roll paper loaded in the printer matches the paper specification (see Paper). If
so, the paper cutter may be blunt and require replacement. See Replacing the
Paper Cutter.

Note:
If you use roll paper other than Epson special media, see the user documentation
included with the paper, or contact your supplier.

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Paper feed or paper jam problems occur frequently

Try one or more of these solutions:

 Before loading paper and guiding it through the paper insertion slot, adjust
paper suction.

To adjust the paper suction using the printer driver, see Paper Configuration for
Windows or see Paper Configuration for Mac OS X.
To adjust the paper suction using the control panel, see CUSTOM PAPER.
  Make sure the paper is not folded or wrinkled.

 Make sure the paper is flattened.

 Make sure printing occurs within the operational temperature range.

 Make sure the paper is not damp.

 Make sure the paper is not too thick or too thin. See Paper.

 Make sure no foreign objects are inside the printer.

 For Windows, check the Media Type setting in the Main menu. Make sure it is
correct for the paper you are using. See Making Settings on the Main Menu.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print
dialog. Make sure it is correct for the paper you are using. See Page Setup

 Make sure that the platen gap setting matches your paper. You can change the
platen gap setting in the PRINTER SETUP of the SelecType mode.
See PLATEN GAP.

 For non-Epson special media, check the paper type selected in the CUSTOM
PAPER of the SelecType mode. See Making the paper settings.

Whenever loading non-Epson special media, test if the paper can be loaded correctly
before printing.
To clear Paper jams, see Clearing paper jams.

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Roll paper does not eject properly

Try one ore more of these solutions:

 Roll paper is wound tightly and may feed with a curl. Flatten it before you load
it.

 Select Starwheel-Roll Curled as the Feed Roller Type in the Paper

Configuration dialog box. For Windows, see Paper Configuration. For Mac OS
X, see Paper Configuration.
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Clearing paper jams

When roll paper is jammed

To remove jammed roll paper, follow the steps below:

Turn off the printer.

Open the roll paper cover, and move the paper lever to the released position.

Cut the paper at the paper insertion slot, and remove the roll paper.

Remove the jammed paper from the front or rear side of the printer.
If necessary, open the top cover, and remove the jammed paper.

When paper loaded from the paper tray is jammed

To remove jammed paper, follow the steps below.

Turn off the printer.

Move the paper lever to the released position.

 Remove the paper tray from the printer.

Carefully remove the jammed paper.

If necessary, open the top cover, and remove the jammed paper.
If the paper is jammed around the rear cover, remove the rear cover by squeezing the
knobs, and remove the jammed paper.
When paper loaded from the front manual feed slot is jammed

To remove jammed paper, follow the steps below:

Turn off the printer.

Move the paper lever to the released position.

Remove the jammed paper from the front or rear side of the printer.
 Front

Rear

When paper loaded from the rear manual feed slot is jammed

To remove jammed paper, follow the steps below:

Turn off the printer.

Move the paper lever to released position.

Remove the jammed paper from the front. If necessary, open the top cover and remove the
jammed paper.
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Contacting Customer Support

If your Epson product is not operating properly and you cannot solve the problem
using the troubleshooting information in your product documentation, contact
customer support services for assistance. If customer support for your area is not listed
below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the
following information:

 Product serial number

(The serial number label is usually on the back of the product.)

 Product model

 Product software version

(Click About, Version Info, or similar button in the product software.)
  Brand and model of your computer

 Your computer operating system name and version

 Names and versions of the software applications you normally use with your
product

Where To Get Help

Epson provides technical support and information on the installation, configuration,

and operation of professional printing products through the Epson Preferred
Protection Plan. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through
Friday. Support hours and days are subject to change without notice.

Before you call, make sure you have your Unit ID number, which is included with the
Epson Preferred Protection Plan information that came with your printer. You’ll also
need your printer serial number and proof of purchase.

Epson also provides technical assistance 24 hours a day through the World Wide
Web. You can reach Epson Support at http://support.epson.com. At this site, you can
download drivers, firmware, and other files, look at product documentation, access
troubleshooting information, and receive technical advice through e-mail.

You can purchase genuine Epson ink cartridges, paper, and accessories from an Epson
reseller. To find the nearest authorized reseller, please call 800-GO-EPSON (800-463-
7766). To purchase online, visit www.epsonstore.com (U.S. sales only). In Canada,
please call 800-463-7766 for a reseller referral.

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Next

Version NPD1123-00, Copyright © 2005, SEIKO EPSON CORPORATION

Troubleshooting Common Epson Printer Errors: A Comprehensive Guide
Epson is a well-known brand in the world of printing technology, producing a wide range of
printers, including inkjet, Ecotank, scanner, dot matrix, and sublimation models. However, like
all electronic devices, Epson printers can sometimes encounter errors and malfunctions that can
disrupt your printing process. In this article, we will provide you with a comprehensive guide to
troubleshooting common Epson printer errors and offer solutions to help you fix them.

Epson 0xc1 Error

The Epson 0xc1 error is a common problem that often appears on various Epson printer models.
This error occurs when the printer's firmware is outdated, or there is a problem with the printer's
driver software. The 0xc1 error can also occur if there is a paper jam, or if the printer's
components are dirty or damaged.

If you encounter this error, the first thing you should do is to update your printer's firmware and
driver software. You can download the latest versions from the Epson website or use the built-in
software update tool. If the error persists, try cleaning the printer's components, such as the print
head, using a soft cloth or cotton swab. If the error continues, it may be necessary to replace the
printer's components or seek professional help.

Blinking Red Lights on Epson L3110

Another common Epson printer error is the blinking red light issue on the Epson L3110 model.
This error indicates that the printer has run out of ink or that the ink pads are full. The ink pads
are a sponge-like component that absorbs excess ink during printing.

To solve this problem, you should check your ink levels and replace any empty cartridges. If the
ink pads are full, you can try resetting the printer's waste ink counter using third-party software,
such as the WIC Reset Utility. This software allows you to reset the counter and continue
printing, even if the ink pads are still full. However, be aware that resetting the waste ink counter
can cause the ink to overflow, which can damage your printer.

Epson L210 No Power

If your Epson L210 printer is not turning on, there may be several reasons for this issue. The
most common reason is a faulty power adapter or a damaged power cord. You should check your
power adapter and cord to ensure that they are working correctly. If the problem persists, try
using a different power outlet or replacing the power adapter.

If none of these solutions work, the problem may lie in the printer's internal components. In this
case, you should seek professional help or contact Epson's customer support service for
assistance.

Printer Error Messages

Epson printers may display various error messages that can indicate specific problems. These
error messages can include "paper jam," "out of ink," "printer offline," or "printer not
responding." To fix these errors, you should follow the printer's instructions and check the
printer's components.
Epson Printer Problems
and Troubleshooting
Resolve all the issue with 1–888–918–1764 Epson
Printer Troubleshooting Guide

PrintersFixes
·

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4 min read

Jul 6

When troubleshooting an Epson printer, here are some common issues

and corresponding steps you can take.

Troubleshoot: Frequent Epson Printer Problems

1. Printer not responding or not printing:

 Check the power connection of the printer and ensure it is
turned on.
 Verify that the printer is properly connected to the computer
or network. Ensure USB cables are securely plugged in or
check the network connection.
 Look for any error messages or indicator lights on the
printer’s control panel or LCD display. Consult the printer’s
manual or Epson’s support website to understand the specific
error and follow the recommended solutions.
 Restart both the printer and the computer to refresh the
connection and clear any temporary glitches.
 Verify that the printer driver is installed correctly on the
computer. If not, download and install the latest driver from
the Epson website.
 Clear the print queue or any pending print jobs. Sometimes, a
large print queue can cause the printer to appear
unresponsive.
 If you are using a network printer, check the network
connectivity and try printing from a different device on the
same network to isolate the issue.
2. Epson Printer has Print quality issues

 Run a printhead cleaning cycle using the printer’s software or

control panel. This process helps remove any clogs or dried
ink from the printhead nozzles.
 Check the ink levels in the cartridges. If any cartridges are low
or empty, replace them with genuine Epson ink cartridges.
 Ensure that you are using the correct paper type and size for
your printing needs. Using inappropriate paper can affect
print quality.
 Align the printhead if necessary. Some Epson printers offer a
printhead alignment feature to ensure precise ink placement
on the paper.
 If print quality issues persist, consider manually cleaning the
printhead.
  Refer to the printer’s manual or Epson’s support website for
detailed instructions specific to your printer model.

3. Printer Paper jams

 If you encounter a paper jam, turn off the printer and follow
the instructions in the printer’s manual for clearing paper
jams. Be cautious and gentle while removing the jammed
paper to avoid causing any damage.
 Ensure that the paper is loaded correctly in the paper tray.
Adjust the paper guides to fit the paper size, and avoid
overloading the tray with too much paper.
 Use the appropriate paper type recommended by Epson for
optimal printing results.
 Check for any foreign objects or debris inside the printer that
may be causing paper jams.

4. Printer Connectivity issues

 Confirm that the printer is connected to the computer or

network properly. For USB-connected printers, ensure the
USB cable is securely connected to both the printer and
computer. For network printers,
 verify the network connection and ensure the printer is
connected to the correct network.
 Restart both the printer and the computer to refresh the
connection and clear any temporary glitches.
  If using a wireless or network printer, check the Wi-Fi or
Ethernet connection settings. Ensure the printer is connected
to the correct network and has a stable network connection.
 If the printer is connected via USB, try using a different USB
port on the computer or try a different USB cable.
 Update the printer’s firmware if an update is available from
the Epson website. Firmware updates can sometimes resolve
connectivity issues.

5. Epron Printer Error messages or codes

If you encounter any error messages or codes on the printer’s control

panel or computer screen, take note of the specific details.
Refer to the printer’s manual or Epson’s support website for
information on the specific error and suggested troubleshooting steps.

6. Unable to Connect to Wi-Fi on Epson Printer

If you are unable to connect your Epson printer to Wi-Fi, here are
some troubleshooting steps you can try:

 Make sure your Epson printer supports wireless connectivity

and make sure your Wi-Fi network is functioning properly
 Restart the printer as well as the Wi-Fi network wait for a few
seconds, and then turn it back on. For router waitabout 10
seconds, and then plug it back in.
 Check strength of your Wi-Fi signal If it’s too far from the
router, move the printer closer.
  Verify your Wi-Fi network settings and make sire your Wi-Fi
network name (SSID) and password are entered correctly.
 Make sure your Firewalls or security software on your is not
blocking the printer from connecting to the Wi-Fi network.

Follow the recommended solutions provided by Epson to address the

error.
If the error persists or you are unsure how to proceed, contact Epson
customer support for further assistance.