Troubleshooting

4.
Troubleshooting
4. Troubleshooting
4-1. Power Troubleshooting
4-1-1. FUNCTION/IR Control Test
CN151_CM (FUNCTION/IR/BT/WIFI)
1 D-_USB_WIFI 2 WIFI_PHY_ON
Pin 1 Pin 19
3 D+_USB_WIFI 4 MODULE_5V_PW
5 DGND 6 WIFI_WOW
Pin 2 Pin 20
7 UART_TX 8 WIFI_NRESET
9 BT_WAKE 10 IR
11 KEY_INPUT1 12 MIC_CLK
13 KEY_INPUT2 14 LED_STB
15 SENSOR_SCL_I2C 16 DGND
17 SENSOR_SDA_I2C 18 IR_OUT_1
19 MIC_DATA 20 IR_OUT_2
Function/Wi-Fi/BT
Connector <Main Board Connector Function Pins>
1 2 3 4 5 6 7 8 9 10 11 12 12 14 15 16 17 18 19 20
LED Status/ Function

Switch Wi-Fi /BT Pins Function Pins
1 3 5 7 9 2 4 6 8 10 11 13 15 17 19 12 14 16 18 20 1 2 3 4 5 6 7 8 9 10 11 12 12 14 15 16 17 18 19 20
< Function/Wi-Fi/BT Connector Pins with Main
< Main Board Connector Reference Chart>
Reference Chart>
1. Place TV in Power Standby

1 3 5 7 9 2 4 6 8 10 11 13 15 17 19 12 14 16 18 20
2. Check LED Status
3. If LED is OFF
99 Check LED 1.7Vdc (pin 14 ) and VCC for 5Vdc (pin 4 )
→→ If missing suspect Function Assy/Cable/Main board.
4. If LED is ON
99 Check Switch Operation activates on screen display
[On Screen Selections with Function Control]
• If missing:
99 Check KEY_INPUT1 (pin 11 ) change to 0V with a command.
• If wrong voltage or no change:
99 Check Switch for stuck or miss-operation.
5. Check IR (pin 10 ) operation with Standard Remote command changes. (5V to 3.3V effective DC)
6. Check SDA (pin 17 ), SCL (pin 15 ) for effective 5Vdc (after power on)
→→ If missing suspect Function Assy/Cable Assy/Main Assy.
4-1
4. Troubleshooting
4-1-2. FUNCTION/IR Control Test of Function/Wi-Fi /BT Module

Function Pins
1 USB DM 11 KEY1
2 USB DP 12 KEY2
3 GND 13 I2C_SCL
4 UART_TX 14 I2C_SDA
5 BT_WAKLE_UP 15 DMIC_DATA
6 WIFI_SUSPEND 16 DMIC_CLK
7 5V 17 LED
8 WIFI_WAKE_UP 18 GND
9 RESET 19 IR_LED1
10 IR_RX 20 IR_LED2
<WCT733M Pin Assignments>
Function/Wi-Fi/BT
Connector Wi-Fi /BT Pins Function Pins
1 2 3 4 5 6 7 8 9 10 11 12 12 14 15 16 17 18 19 20
LED Status/ Function
Switch < Function/Wi-Fi/BT Connector Pins with Main
Reference Chart>
1. Place TV in Power Standby

1 3 5 7 9 2 4 6 8 10 11 13 15 17 19 12 14 16 18 20
2. Check LED Status
3. If LED is OFF
99 Check LED (pin 17 ) and VCC for 5Vdc (pin 7 )
→→ If missing suspect Function Assy/Cable/Main board.
4. If LED is ON
99 Check Switch Operation activates on screen display
[On Screen Selections with Function Control]
• If missing:
99 Check KEY_INPUT1 (pin 11 ) change to 0V with a command.
• If wrong voltage or no change:
99 Check Switch for stuck or miss-operation.
5. Check IR (pin 10 ) operation with Standard Remote command changes. (5V to 3.3V effective DC)
6. Check SDA (pin 14 ), SCL (pin 13 ) for effective 5Vdc (after power on)
→→ If missing suspect Function Assy/Cable Assy/Main Assy.
4-2
4. Troubleshooting
4-2. Power
• 43 inches
CNM801 (MAIN Connector)

ANA-DIM 2 1 GND
CNM801
OD_ON/OFF 4 3 A13V Main Connector (POWER)
BLU_PWM 6 5 A13V
POWER_On/Off 8 7 A13V
GND 10 9 A13V CNL801
GND 12 11 GND LED Connector
CNL801 (LED Connector)

1 1+ VF CH1
2 1-
3 2+ FUSE
4 2- Dim. CH1
• 50 / 58 inches
CNM801
Main Connector (POWER)

ANA-DIM 2 1 GND CNL801
LED Connector
N.C 4 3 A13V
BLU_PWM 6 5 A13V
GND 10 9 A13V
GND 12 11 GND

1 1+ VF CH1
2 1- FUSE
3 2+
4 2- Dim. CH1
4-3
4. Troubleshooting
• 55 inches
CNM801
ANA-DIM 2 1 GND
N.C 4 3 A13V
CNL801
BLU_PWM 6 5 A13V LED Connector
GND 10 9 A13V
GND 12 11 GND

1 1+ VF CH1
2 1-
3 2+
4 2- Dim. CH1 FUSE
• 65 inches
CNM801 (MAIN Connector) CNM801

ANA-DIM 2 1 GND
N.C 4 3 A13V
BLU_PWM 6 5 A13V CNL801
LED Connector
GND 10 9 A13V
GND 12 11 GND

1 1+ VF CH1
2 1-
3 2+
4 2-
FUSE
5 3+
6 3-
7 4+
8 4-
9 5+
10 N.C
11 N.C
12 5- Dim. CH1
4-4
4. Troubleshooting
• 75 inches

ANA-DIM 2 1 GND
N.C 4 3 A13V CNM801
BLU_PWM 6 5 A13V Main Connector (POWER)
GND 10 9 A13V
GND 12 11 GND CNL801
LED Connector
1 1+ VF CH1
2 1- FUSE
3 2+
4 2-
5 3+
6 3- Dim. CH1
7 4+ VF CH2
8 4-
9 5+
10 5-
11 6+
12 6- Dim. CH2
4-5
4. Troubleshooting
• 85 inches

ANA-DIM 2 1 GND
N.C 4 3 A13V
BLU_PWM 6 5 A13V CNM801
POWER_On/Off 8 7 A13V Main Connector (POWER)
GND 10 9 A13V
GND 12 11 GND
CNL801
CNL801 (LED Connector) LED Connector
1 1+ VF CH1
2 1- FUSE
3 2+
4 2-
5 3+
6 3- Dim. CH1
7 4+ VF CH2
8 4-
9 5+
10 5-
11 6+
12 6- Dim. CH2
4-6
4. Troubleshooting
4-2-1. SMPS Standby

TV POWER STANDBY TEST :
1. TV in Standby
99 Check Standby LED Indicator
2. If Not Lit:
99 Check AC 120Vac Line
3. If missing:
99 Check AC120Vac Source/Power Cord
4. If OK:
99 Check resistance on SMPS FUSE after first removing AC power cord.
5. If fuss are open:
→→ Replace SMPS
6. If fuss are OK:
99 Check Standby: A13V (Always On) to Main Board.
7. If any missing remove the SMPS connector to the Main Board.
99 Check Standby A13V again.
→→ If OK replace the Main Board
→→ If still missing replace SMPS
4-7
4. Troubleshooting
TV POWER ON SEQUENCE TEST :

Simplified Version
1. Verify Standby Light
99 If missing perform Standby Test / Function Test
2. Power TV On
99 Check Standby LED changes and TV Powers On
3. If Standby light won’t change (turn off or flash)
99 Check with both Remote & Function Control Power command
99 Check Power On/Off changes from 0Vdc (off) to 3.3Vdc (on)
→→ If OK Replace Main Board
4. If Standby LED Flashes and TV won’t power on
→→ Disconnect Panel Cables from Main Board
→→ Power TV On
99 Check TV Powers On (Audio – No video)
→→ If TV now Powers On
5. Verify Backlight Turns On
→→ If No Backlight
→→ Perform Backlight Test
Extended Version
1. Power TV On
99 Power On/off (pin 8 ) .2Vdc (when off) changes to 3.3Vdc (on)
NOTE
• There is a delay from PS-ON to off condition when the TV is powered off.
2. If voltage error or no change:

99 Check Jog Function Control Test
3. If OK replace Main Board.
99 Check All A13V supplies (12.7VDC) (pins 3 5 7 9 )
4. If any wrong voltages, remove SMPS connector to Main Board
99 Check A13V again (12.7VDC) (pins 3 5 7 9 )
→→ If voltages are now OK replace the Main Board
→→ If voltages are still wrong replace SMPS
5. Verify Backlight Turns On in Normal TV Operation Mode
• If No Backlight
99 Check BLU_PWM (pins 6 ) Backlight On/Off & Dim Control: for approx. 0 (Off) to approx. 2.5Vdc (On) depending
on backlight dimming level.
→→ If missing/Error replace Main Board
→→ If OK perform backlight test
4-8
4. Troubleshooting
4-2-3. Backlight Test

Backlight Test :
Panel BL Connector: Two Sets of LED BL Strings seen in example (connected in series - if one fails both go off)
CNL801 CNL801 CNL801

(LED Connector) (LED Connector) 65" (LED Connector)
43"/50"/55" 1 1+ VF CH1 75" / 85"
1 1+ VF CH1 1 1+ VF CH1
2 1-
2 1- 3 2+ 2 1-
3 2+ 4 2- 3 2+
Dim.
4 2- 5 3+ 4 2-
CH1
6 3- 5 3+ Dim.
6 3- CH1
7 4+
CH1(+)
250Vdc 7 4+ VF CH2
8 4-
9 5+ 8 4-
10 N.C 9 5+
CH1(-) 10 5-
11 N.C
60Vdc
Dim. 11 6+
12 5- Dim.
CH1
[65” TV Example] 12 6- CH2
1. Activate Backlights Test : Disconnect Lead Cable from Main to Power Supply.
99 Check TV Screen for active backlight LEDs.
2. If NO BACKLIGHTS
99 Check CH1 (+) BL Supplies on SMPS (approx. 270Vdc for 65”)
99 Also Check CH2(+), CH3(+), CH4 (+)..etc. when included for larger TVs
→→ If any missing replace SMPS Board.
→→ If supplies are OK replace Panel.
3. If BACKLIGHTS ON BUT PANEL SECTION(S) OFF
→→ Repeat Step 2.
→→ If any CH Backlight Supplies are low or missing replace SMPS.
→→ If supplies are OK, replace panel.
BACKLIGHT DIMMING PROBLEMS:

99 First check Option Byte Settings in Factory Mode. Wrong settings can create backlight errors.
1. Go to Menu £ Picture £ Expert Settings £ Backlight and vary level (0 – 50)
2. If no backlight changes are observed, vary the level again:
99 Check BLU_PWM (pins 6 ) control voltages CNM801 varies approx. 0.5V – 2.5Vdc
→→ If it doesn’t vary voltage replace Main/T-CON Board.
→→ If it varies and back lights won’t dim, replace SMPS.
4-9
4. Troubleshooting
Backlight Test: (Extended Test)

Panel BL Connector: Two Sets of LED BL Strings seen in example (connected in series - if one fails both go off)
CNL801 CNL801 CNL801

(LED Connector) (LED Connector) 65" (LED Connector)
43"/50"/55" 1 1+ VF CH1 75" / 85"
1 1+ VF CH1 1 1+ VF CH1
2 1-
2 1- 3 2+ 2 1-
3 2+ 4 2- 3 2+
Dim.
4 2- 5 3+ 4 2-
CH1
6 3- 5 3+ Dim.
6 3- CH1
7 4+
CH1(+)
250Vdc 7 4+ VF CH2
8 4-
9 5+ 8 4-
10 N.C 9 5+
CH1(-) 10 5-
11 N.C
60Vdc
Dim. 11 6+
12 5- Dim.
CH1
[65” TV Example] 12 6- CH2
1. Activate Backlights Test : Disconnect Lead Cable from Main to Power Supply.
99 Check TV Screen for active backlight LEDs.
2. If NO BACKLIGHTS
99 Check CH1 (+) BL Supplies on SMPS (approx. 270Vdc for 65”)
99 Also Check CH2(+), CH3(+), CH4 (+)..etc. when included for larger TVs
→→ If any missing replace SMPS Board.
→→ If supplies are OK replace Panel.
3. If BACKLIGHTS ON BUT PANEL SECTION(S) OFF
99 Locate CH1 (+) on SMPS and measure for approx. 250Vdc (65”)
99 Locate CH1 (– ) on SMPS and measure for approx. 60Vdc (65”)
→→ If CH1 (+) is very low or missing replace SMPS Board.
→→ If CH1 (+) is OK & CH1 (-) is near 0 Volts replace Panel.
99 Check CH2 (+) and CH2 (-) when included for Larger TVs
→→ Repeat the same Test as with CH1
99 Continue to Check CH3, CH4, …, etc. when they are also included.
BACKLIGHT DIMMING PROBLEMS:

99 First check Option Byte Settings in Factory Mode. Wrong settings can create backlight errors.
1. Go to Menu £ Picture £ Expert Settings £ Backlight and vary level (0 – 50)
2. If no backlight changes are observed, vary the level again:
99 Check BLU_PWM (pins 6 ) control voltages CNM801 varies approx. 0.5V – 2.5Vdc
→→ If it doesn’t vary voltage replace Main/T-CON Board.
→→ If it varies and back lights won’t dim, replace SMPS.
4-10
4. Troubleshooting
4-3. Video Troubleshooting

4-3-1. Customer Picture Test
MAIN BOARD
Main Section Pre-FRC Post FRC Results Problem
• Check Signal Source

and other inputs
Pass Pass Pass
• Replace Main/T-CON
Board
Fail Pass Pass
Board
Fail Fail Pass
Board or Panel
Fail Fail Fail
4-11
4. Troubleshooting
4-3-2. Video Circuit Layout

• ENTER : Factory mode £ SVC £ Test Pattern
Main IC
[Factory Mode]
Check Test Patterns

1. Verify "Scaler Pattern" and "US Post Pattern"
2. Verify "FRC Pre Test Pattern"
3. Verify "FRC Post Test Pattern"
4. Verify "SoC TCON Test Pattern"
4-12
4. Troubleshooting
4-3-3. New combined MAIN Models
• Main Section £ PRE FRC Section £ POST FRC Section £ T-CON Section £ PANEL
Pre Scaller & US Post of Main Section
Customer Picture Test 1 Mute > 1 > 4 > 7 > Mute
Video Operation
Generated on Main Section.
• If OK:
99 Source & Input Cables
99 Other inputs
• If Noisy:
99 Pre FRC Section Test Patterns
PRE FRC Section
Customer Picture Test 2 PRE FRC (Factory Mode)
Video Operation
Generated at Pre FRC Section.
• If OK:
99 Replace Main Board
• If Noisy:
99 Post FRC Section
4-13
4. Troubleshooting
POST FRC Section
Customer Picture Test 3 POST FRC (Factory Mode)
Video Operation
Generated at Post FRC Section.
• If OK:
99 Replace Main Board
• If Noisy:
99 Mute £ 3 £ 6 £ 9 £ Mute
T-CON Section
Mute > 3 > 6 > 9 > Mute
[May not be available for Larger models over 70 inches.]
Video Operation
Generated at T-CON Section.
1. If OK:
99 Replace Main Board.
2. If Noisy:
99 Main Board
99 Panel
4-14
4. Troubleshooting
PANEL
• Check Panel
1. If Noisy Video:
99 Soc T-CON Pattern in Factory Mode
→→ Use type of Noise observed (Bars, single lines, video distortion, etc to help.)
→→ If noise is only on one half of screen check / swap panel cables.
→→ Verify Defective Panel Cables, TV Main Board or Panel.
4-15
4. Troubleshooting
4-4. AUDIO Troubleshooting

• Source £ Main Board £ Speakers
AUDIO TEST
• The picture is good but there is no sound.
99 Set Sound Output to TV Speaker.
→→ £ Settings £ Sound £ Sound Output
• The speakers are making an odd sound.

99 Run Sound Test.
→→ £ Settings £ Support £ Device Care £ Self Diagnosis £ Sound Test
• If Sound Test Fails (Missing/Noisy Audio)

99 Speakers (compare resistance/quality)
99 Main Board /Connector/Cable
99 With external Audio Generator (device or App)
99 Compare audio level out to speakers with multi meter.
→→ Replace defective Speakers or Main Board or Cable
• If Sound Test OK
99 Audio Source & External Cables
99 Other Inputs
• Optical Digital Out Errors

99 Red light from Optical Digital Out.
→→ If missing replace Main Board
• No HDMI Audio
99 Source / HDMI Cable
→→ Swap with other HDMI Inputs/Sources.
→→ Perform EDID Write in Factory Mode (Can restore missing HDMI Audio).
99 Bulletins and Latest firmware on TV.
→→ If not restored replace Main Board
→→ Check Audio Format PCM/Dolby based on external Receiver
• ARC Issues
99 HDMI Cable is input to the ARC Designated HDMI port.
99 ARC (HDMI Control) is enabled on the external Receiver.
• Bluetooth Audio "Sound Share" Connection Issues

99 Sound Bar is in TV Mode.
→→ To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-16
4. Troubleshooting
4-5. Network Troubleshooting

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
<TV> <Router> <Internet>
4-5-1. Checking the Internet connection status
£ Settings £ General £ Network £ Network Status
TV to Router "Failure"
1. Select the Network Status menu.
–– View the current network and Internet status.
<Network Status : TV Router Internet>
2. Check the items.

99 Wired & Wireless MAC Address in Customer Support Menu.
→→ No Wired MAC Address: Replace Main Board.
→→ No Wireless MAC Address:
99 Module cabling & voltages from Main Board.
→→ If operating voltages are OK but signal missing.
→→ Replace WiFi Module (WiFi/Bluetooth Module).
99 Check the security passcode.
99 Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
→→ Try another source (Hot spot or Test Router)
99 Check related Bulletins.
99 Check Factory Mode → SVC → Info → WiFi Error Count (replace module for high error counts).
4-17
4. Troubleshooting
Router to Network "Failure"

1. Select the Network Status menu.
–– View the current network and Internet status.
2. Check the connection status of your TV and network devices on the Network Status menu.
<Network Status : TV Router Internet>
99 Check that your Network Device operates normally with other devices.
→→ Check your TV status
99 Check that your TV operates normally with other Network Device (Hotspot).
→→ Check your Network Devices
4-18
4. Troubleshooting
4-5-2. Using the Wifi Analyzer App

1. Download the free app from your Android phone called Wi-Fi Analyzer.
Wi-Fi Analyzer
2. Select Network under test.
3. Check Signal Strength Meter at both router location and TV location.
99 Check other Wi-Fi Signals in the area.

99 Check for competing adjacent channels.
99 Check for current & recommended Channel
Locations.
<Wi-Fi Signals> <Competing> <Ideal Channel Location>
4-19
4. Troubleshooting
4-5-3. Wired LAN Operation Test (TV to Router)
£ Settings £ General £ Network £ Network Settings £ Network Type £ Wired
Use an external Router and LAN Cable for testing.
NOTE
No Internet connection is required or used in this example.
1. Connect a known good External LAN Cable and Router to the TV for testing.
<External Router And LAN Cable>
2. Select the Wired menu.
• Verify connection : TV to router. (The Router to Internet will not connect in this test.)
3. The TV is OK if connection to the Router is verified.
→→ Inform the customer to check their LAN Cable and Router.
4-20
4. Troubleshooting
4-5-4. Know Before Wireless Internet Connection

99 Wi-Fi Security Key
99 Distance between the wireless router and TV
99 Go to TV Web Browser / Go to speedof.me / testmy.net
→→ HD Video Streaming - 5Mbps and up
→→ UHD Video Streaming - 25Mbps and up
→→ Check Latency less than 50ms
4-21
4. Troubleshooting
4-6. Smart Hub

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
<TV> <Router> <Internet> <Samsung Server>
4-6-1. Smart Hub Connection Test
£ Settings £ Support £ Device Care £ Self Diagnosis £ Smart Hub Connection Test
1. Select the Smart Hub Connection Test menu.

–– The Test Smart Hub Connection screen appears.
2. Select the number at the top of the screen to see the items below.
• Network / Gateway
→→ If there is a problem, test your TV and router connections as this is a network problem. (Network Trouble
shooting)
• DNS Test
99 If it Fails:
→→ DNS setting in "Network Settings"
99 If DNS is set manually:
→→ Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
99 If it still fails:
→→ DNS Test with setting to Auto Mode
99 If it fails both Manual & Auto problem is ISP or Router.
4-22
4. Troubleshooting
• ISP Blocking
99 If it Fails:
→→ Internet Service Provider is Active.
→→ With DNS setting at 8888.
→→ With Hot Spot.
• Samsung Server Test
99 If it Fails:
→→ Network Status.
99 If OK:
→→ Reset Smart Hub.
→→ Terms of Agreement are accepted.
• Samsung Apps
99 If it Fails:
→→ Reset Smart Hub.
→→ Samsung Apps load correctly.
→→ Perform "Apps Reset" in Factory Mode.
→→ Go to Smart Hub and complete Terms of Agreement and set up information.
→→ Samsung Apps load correctly.
→→ Before selecting an App, allow Apps to load or failure wilre-occur.
For Netflix Operation/Connection Issues

Check Certificate & Netflix ESN Status in Factory Mode.
99 If Certificate and ESN exists

→→ CO, NfO - Change the DNS to 8.8.8.8.
99 If Certificate is missing
→→ C/ - Replace the TV’s Main Board.
99 If ESN number is missing
→→ NF/ - Do not replace the Main Board.
→→ Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
→→ Reset Smart Hub. / Reset Apps In Factory Mode.
For Streaming Issues

Go to TV Web Browser £ speedof.me £ testmy.net
99 Check Speed
→→ HD streaming : Minimum 5 Mbps
→→ 4K Streaming : 25 Mbps
99 Check Latency
→→ Up to 50 ms
4-23
4. Troubleshooting
4-7. BlueTooth/WiFi Module

Pin20 ~ Pin1 WCT733M Pin Assignments
1 USB DM 11 KEY1
2 USB DP 12 KEY2
3 GND 13 I2C_SCL
4 UART_TX 14 I2C_SDA
5 BT_WAKLE_UP 15 DMIC_DATA
6 WIFI_SUSPEND 16 DMIC_CLK
7 5V 17 LED
<FUNCTION/IR/BT/WIFI>
8 WIFI_WAKE_UP 18 GND
Wi-Fi /BT Pins Function Pins 9 RESET 19 IR_LED1
10 IR_RX 20 IR_LED2
1 2 3 4 5 6 7 8 9 10 11 12 12 14 15 16 17 18 19 20
< Function/Wi-Fi/BT Connector Pins with Main
Reference Chart>
1 Pin
3 5Description
7 9 2 4 6 8 10 11 13 15 17 19 12 14 16 18 20
Pins 1 2 3 4 5 6 7 8 9
STBY 0 0 0 3.3Vdc 3.3Vdc 0 5Vdc 3.3Vdc 3.3Vdc
BT/Wi-Fi BT/Wi-Fi
GND VCC
Sig (DM) Sig (DM)
Power On 3.3Vdc 3.3Vdc 3.3Vdc 3.3Vdc 3.3Vdc
0.2Vdc 0.2Vdc
0 5Vdc
effective effective
4-24
4. Troubleshooting
About This TV to check
£ Settings £ Support £ About This TV
99 Wired MAC Address : missing or error

→→ Replace Main Board
99 Wireless MAC Address
99 Bluetooth Address
→→ If Bluetooth Address or Wireless MAC Address are missing or errors exist.
99 BT & Wi-Fi Connector Voltages. If Voltages are OK but no BT or Wi-Fi Signals voltage(s),
→→ Replace defective Module.
4-25
4. Troubleshooting
4-8. Factory Mode

Setting TV into Factory Mode
Factory Remote
1. Power TV ON.
2. Select TV Source.
3. Info → Factory.
4. Use MENU for return.
AA81-00243A
(Service Remotes)
Samsung IR Remote
1. TV Power Standby.
2. Press as follows.
• Remote Button NTSC MUTE 1 8 2 POWER
PAL INFO MENU MUTE POWER

AA81-00243B
(Recommended)
Important Items
• Option (must set Option Bytes when replacing Main Board.)
• Option → Factory Reset (returns TV to out of box condition.)
–– Must perform when replacing Main Board or Full One Connect)
• SVC → Info → ER Count (Important to check for errors.)
–– Resets to 0 with Factory Reset.
99 Check before resetting TV
• SVC → Test Patterns (Use to check / troubleshoot) videos errors.
• Control → EDID (Use to Reset HDMI Operational Errors)
Setting Option Bytes
1. Enter Factory Mode with Service Remote (only). Factory Reset

2. Check Option Byte Table located on GSPN (Fast Track or
Type 65B6AU0GT
Tips).
3. Select Option. Writing Type
4. Select each item to change. Local Set SELA

5. Can Use new Writing Type to enter model. SW Model UTU8000
(if entered wrong it will not change.)
Front Color UTU8000H-U65TH1
6. Soft power TV Off to load.
Writing Front Color
Model Code UN65TU8000PXPA
TUNER -
Ch Table NONE
4-26
4. Troubleshooting
Performing Factory Reset
1. Enter Factory Mode.

2. Select Option £ Factory Reset
3. TV will power off.
4. Perform ALL TV Settings. (New out of box condition)
First Screen Appearing in Factory Mode

• Sample : QN65Q60TAFXZA
4-27
4. Troubleshooting
Important Screen Info

1 • Micom Version
• Sub Micom
• Tizen Platform info
2 • BT Version
• E-Manual
• Blaster Version
• E-POP Version
• EDID Success (Status)
• HDCP Success (Status
3 • FRC
• Dimming
• T-CON
4 • Model
• Wired MAC Success
• Wireless MAC Success
• WiFi Version
• CO Status (“O” Operational)
• Factory Data Version

• EERC Version
• Date of Purchase - Initial set up date

(Resets with Factory Reset)
4-28
4. Troubleshooting
SVC £ Test Patterns
Main IC
[Factory Mode]
1. Verify "Scaler Pattern" and "US Post Pattern".

Scaler Pattern OFF
2. Verify "FRC Pre Test Pattern".
US Post Pattern OFF
3. Verify "FRC Post Test Pattern".
FRC Pre Pattern 0
4. Verify "SoC TCON Test Pattern".
FRC Post Pattern 0
SOC TCON Pattern 0
SOC TCON Pattern Level 255
FRC OSD Pre Pattern 0
FRC OSD Post Pattern 0
FRC2 Pre Pattern 0
FRC2 Post Pattern 0
SOC TCON2 Pattern 0
SOC TCON2 Pattern Level 255
SOC TCON3 Pattern 0
4-29
4. Troubleshooting
Factory Mode £ Control £ EDID

1. Remove ALL HDMI connections.
2. Factory Mode £ Control £ EDID. (→ Enter Key)
Option EDID
Control Sub Option
Debug Hotel Option
SVC Shop Option
FMS Asia Option
ADC/WB Sound
Advanced
3. Select EDID/OFF to ON. (→ Right Arrow Key)
EDID ON/OFF ON
4. Select EDID WRITE ALL. (→ Enter Key)
EDID WRITE ALL Success
5. Wait to Success. (→ Right Arrow Key)
EDID WRITE ALL Wait
6. Confirm EDID WRITE ALL Success. (→ Menu Key)
EDID WRITE ALL Success
4-30
4. Troubleshooting
SVC £ Info £ ER Count

Check each item listed.
Important Items
99 WD Count: Watch Dog
→→ Hardware related issue.
99 AR Count: Auto Reset
→→ Software (i.e. Apps) related.
99 WiFi Count: Check all listed items
99 BT Count: Check all listed items
99 VCC Fail Count
→→ Check all listed items.
4-31
4. Troubleshooting
4-9. Replacing Main Board

When replacing Main Board, certain values needs to be manually input in Factory menu to complete the replacement.
Steps to Replace Main Board

1. Enter Factory Menu (Use Factory Remote only).
–– Power TV on : Select TV Source £ Info/Factory £ Option
2. Change Each value according to the TV Model.
–– Type, Writing Type, Local Set, SW Model, Front Color, Model Code must be set to correct value.
• Sample Model : UN65TU8000PXPA
Type
• Check Panel label (located in the back chassis of panel) and choose same Type code from the list.
Home Updates Exit

CY-RT065HGHV2H
Factory Reset
**XX Type 65B6AU0GT

2020.01.XX
*****(***) 65B6AU0GT Writing Type
Local Set SELA
SW Model UTU8000
**XX Front Color UTU8000H-U65TH1
2020.0X.XX
65B6AU0GT Writing Front Color
<Panel Label>
TUNER
55A1QU7QN 55L1QU7QN
75L1QU7QN 55A1QU8XN
55L1QU7QN 55A1QU7QN
65A1QU9TR 65L1MU9TN
65B6AU0GT
65L1QU9TR 65L1QU7QN
65A1QU8XN 65L1QU8XN
55A6AU0NN 82A1QU9TR
<Type list in the Factory Menu>
4-32
4. Troubleshooting
Writing Type
• For Quick Entry of Type.
1. Confirm Type from Option Byte Table for your TV.

Home Updates Exit
2. Select Writing Type.
Factory Reset
3. "Set Panel Type" appears.
Type 65B6AU0GT
4. Enter exact Model Type using cursors.
5. Select OK. Writing Type
6. Writing Type Success appears in the Option Table. Local Set SELA
–– If the model Type you entered doesn’t exist it will not SW Model UTU8000
load.
<Select Writing Type>
–– If you entered over 10 digits an Information screen box is
full appears.
7. Complete rest of Option Byte Table info.
8. Press soft power off with remote to enter settings.
NOTE
65B6AU0GT
If you made a mistake you can unplug the TV to prevent info
from changing options.
<Set Writing Type>

Home Updates Exit
Factory Reset
Type 65B6AU0GT
Writing Type Success
Local Set SELA
SW Model UTU8000
<Writing Type Success>
Information
The box is full. You can't enter any more text.
OK
<Writing Type digits exceeded>
Local Set
• Set according to Local region(country).
4-33
4. Troubleshooting
SW Model
• Check Label Rating of the TV (located on the Rear Cover).
–– SW Model is digits after "/" in Version No.
–– Choose same SW Model code from the list.
Home Updates Exit

Factory Reset
Type 65B6AU0GT
Writing Type
Local Set SELA
SW Model UTU8000
Writing Front Color
TUNER
URU7300R QNQ6F
QRQ60T QNQ75C
URU8000F QRQ80C
QRQ70D QNQ9F
UTU8000
XXXX / UTU8000 QNQ8FB QNQ7F
URU7000JJ QRQ900Z
URU7100H QRQ90B
<"SW Model" in Label Rating>
<SW Model list in the Factory Menu>
4-34
4. Troubleshooting
Front Color
• Check Label Rating of the TV (located on the Rear Cover).
Home Updates Exit

Factory Reset
Type 65B6AU0GT
Writing Type
Local Set SELA
SW Model UTU8000
Writing Front Color
TUNER
QTQ80D-Q49TD1 QTQ950SA-Q85TA1
QTQ80D-Q55TD1 QTQ800B-Q65TB1
QTQ80D-Q65TD1 QTQ800B-Q75TB2
QTQ80D-Q75TD1 QTQ60F-Q50TF1
UTU8000H-U65TH1
UTU8000H-U65TH1 QTQ80D-Q85TD1 QTQ60F-Q43TF1
QTQ90C-Q55TC1 QTQ60F-Q50TF1
QTQ90C-Q65TC1 QTQ60F-Q55TF1
<"Front Color" in Label Rating>
<Front Color list in the Factory Menu>
4-35
4. Troubleshooting
Model Code
• For Quick Entry of Model Code.
1. Confirm Model Code from Option Byte Table for your TV.
Home Updates Exit
2. Select Model Code.
Factory Reset
3. "Set Model Code" appears.
Type 65B6AU0GT
4. Enter exact Model Code using cursors.
5. If you entered over 19 digits an Information screen box is full Writing Type
appears. Local Set SELA
–– IMPORTANT: It will accept wrong model code, be sure to
SW Model UTU8000
enter correct code
6. Complete rest of Option Byte Table info. Front Color UTU8000H-U65TH1
7. Press soft power off with remote to enter settings. Writing Front Color
TUNER
<Select Model Code>
UN65TU8000PXPA
<Set Model Code>
Information
The box is full. You can't enter any more text.
QN65Q60TAFXZA
OK
<Model Code digits exceeded>
Home Updates Exit

Factory Reset
Type 65B6AU0GT
Writing Type
Local Set SELA
SW Model UTU8000
Writing Front Color
Model Code UN65TU8000PXPA11
TUNER
<Wrong Model Code Entry>
4-36
4. Troubleshooting
4-10. Detail Factory Option
NOTE
If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".
UN43TU8000PXPA
• PANEL / SMPS / MAIN Information
Multi
Panel Info Panel Type Description SMPS Assy Chassis Assy PCB/Main
Bom
BA01 BN95-06367A 43B6AU0GT PRODUCT LCD-BOE BN44-01053C BN91-21793A BN94-15764R
DA02 BN95-06748A 43D6AU0GT PRODUCT LCD-INX BN44-01053C BN91-21947K BN94-15360L
BB03 BN95-06367A 43B6AU0GT PRODUCT LCD-BOE BN44-01053A BN91-21793A BN94-15764R
DB04 BN95-06748A 43D6AU0GT PRODUCT LCD-INX BN44-01053A BN91-21947K BN94-15360L
LA05 BN07-01645A 43B6AU2GT LCD-PANEL BN44-01053C BN91-21793A BN94-15764R
LB06 BN07-01645A 43B6AU2GT LCD-PANEL BN44-01053A BN91-21793A BN94-15764R
DA07 BN95-06748A 43D6AU0GT PRODUCT LCD-INX BN44-01053C BN91-22167X BN96-52107B
DB08 BN95-06748A 43D6AU0GT PRODUCT LCD-INX BN44-01053A BN91-22167X BN96-52107B
XA09 BN95-07022A 43K6AU0GT PRODUCT LCD-HKC BN44-01053C BN91-22570M BN94-16094H
XB10 BN95-07022A 43K6AU0GT PRODUCT LCD-HKC BN44-01053A BN91-22570M BN94-16094H
• MAIN Factory Option
Local Set BOM Model Front Color S/W Model
SELA 8000 UTU8000H-U43TH1 UTU8000
• PBA Factory Option
Panel Type Local Set S/W Model BOM Model
00GD000NL COLOMBIA UTU8000 Follow S/W Model
4-37
4. Troubleshooting
UN50TU8000PXPA
Multi
Bom
YA01 BN95-06369A 50C6AU0GT PRODUCT LCD-CEC BN44-01054E BN91-21872R BN94-15767S
AA02 BN95-06497A 50L6AU0GT PRODUCT LCD-AUO BN44-01054E BN91-22096H BN94-15774A
AB03 BN95-06497A 50L6AU0GT PRODUCT LCD-AUO BN44-01054A BN91-22096H BN94-15774A
YB04 BN95-06369A 50C6AU0GT PRODUCT LCD-CEC BN44-01054A BN91-21872R BN94-15767S
XF05 BN95-06726C 50K6AU0GT PRODUCT LCD-HKC BN44-01054A BN91-22197F BN94-16079G
XG06 BN95-06726C 50K6AU0GT PRODUCT LCD-HKC BN44-01054E BN91-22197F BN94-16079G
LA07 BN07-01641A 50C6AU2GT LCD-PANEL BN44-01054E BN91-21872R BN94-15767S
LB08 BN07-01641A 50C6AU2GT LCD-PANEL BN44-01054A BN91-21872R BN94-15767S
YA11 BN95-06369A 50C6AU0GT PRODUCT LCD-CEC BN44-01054E BN91-22166F BN96-52107C
YB12 BN95-06369A 50C6AU0GT PRODUCT LCD-CEC BN44-01054A BN91-22166F BN96-52107C
4-38
4. Troubleshooting
UN55TU8000PXPA
Multi
Bom
CB01 BN95-06371A 55S6AU0GT PRODUCT LCD-CSOT BN44-01054A BN91-21843M BN94-15768W
CD02 BN95-06371A 55S6AU0GT PRODUCT LCD-CSOT BN44-01054E BN91-21843M BN94-15768W
WA03 BN95-06706A 55X6AU0GT PRODUCT LCD-LGD BN44-01054A BN91-22410P BN94-15808N
WB04 BN95-06706A 55X6AU0GT PRODUCT LCD-LGD BN44-01054E BN91-22410P BN94-15808N
FG05 BN95-06940A 55A6AU3GT PRODUCT LCD-SDC BN44-01054A BN91-22167H BN94-15807Q
FH06 BN95-06940A 55A6AU3GT PRODUCT LCD-SDC BN44-01054E BN91-22167H BN94-15807Q
4-39
4. Troubleshooting
UN58TU8000PXPA
Multi
Bom
DB01 BN95-06375A 58D6AU0GT PRODUCT LCD-INX BN44-01054E BN91-21793D BN94-15768C
YA02 BN95-06374B 58C6AU0GT PRODUCT LCD-CEC BN44-01054E BN91-22197Y BN94-15779D
4-40
4. Troubleshooting
UN65TU8000PXPA
Multi
Bom
BA01 BN95-06377A 65B6AU0GT PRODUCT LCD-BOE BN44-01055A BN91-21872V BN94-15764Q
FA02 BN95-06376D 65A6AU0GT PRODUCT LCD-SDC BN44-01055A BN91-22196S BN94-15799D
CA03 BN95-06378E 65S6AU0GT PRODUCT LCD-CSOT BN44-01055A BN91-22410A BN94-15807K
4-41
4. Troubleshooting
UN75TU8000PXPA
Multi
Bom
BB01 BN95-06379A 75B6AU0GT PRODUCT LCD-BOE BN44-01056A BN91-21843G BN94-15764V
FB02 BN95-06380D 75A6AU0GT PRODUCT LCD-SDC BN44-01056A BN91-21954G BN94-15418F
4-42
4. Troubleshooting
UN85TU8000PXPA
Multi
Bom
CA01 BN95-06541A 85S6AU0GT PRODUCT LCD-CSOT BN44-01065B BN91-21947H BN94-15771C
AA02 BN95-06740A 85L6AU0GT PRODUCT LCD-AUO BN44-01065B BN91-22196B BN94-15778V
4-43
4. Troubleshooting
4-11. Factory Data

Option
Factory Menu Name Data Range
Factory Reset -
Type 65B6AU0GT • Refer to "4-10. Detail Factory Option".
Writing Type
Local set SELA
SW Model UTU8000
Front Color
Writing Front Color
Model Code UN65TU8000PXPA • 43/50/55/58/65/75/85
TUNER - • ISDB-T/DVB-T/ATSC
Ch Table NONE
MRT Option
Production Option
Engineer Option
Control
EDID
EDID ON/OFF OFF
EDID WRITE ALL …
EDID WRITE HDMI …
EDID WRITE PC …
HDMI EDID Ver …
HDMI EDID Port …
Sub Option
RS-232 Jack UART
EXT Link Support ON
Serial Log On/Off OFF
Watchdog ON
FRC Monitoring OFF
Checksum 0x0000
Fast Boot In Production ON
USB Serial OFF
4-44
4. Troubleshooting
ECO IC TYPE NOT_DETECT
COLOR IC TYPE RISG315
Info Link Server Type development
Info Link Country None
TTX Group UserOSD
OPTION_SWU
RF Remocon Support OFF
CDD mode …
DPMS Support OFF
T-CON Device NIKE-L
RM Server Type Operating
LMF LEAVE THRESHOLD 160
LMF TRIM THRESHOLD 120
LMF TERM THRESHOLD 80
EOS Click OFF
BP PMS Reset 1
FAnet Thread 2
CI CPLD Version 1
ACM_MC ON
UNIQUE TRIPLET ON
FS_FAV OFF
Private Range USE ON
SCSA Support OFF
OCM Reboot ON
SPI Protection
FKP Server Type Default
OCM Support ON
Preloading Support ON
Multitasking Support ON
Browser preloading Support FULL
EXT IR Boot Support OFF
APP BOOTING SUPPORT ON
NagSam Support OFF
EWBS Support OFF
MVPD MBR Provider COMCAST
cloudscan Always Upload OFF
4-45
4. Troubleshooting
FirstScreen Cach Size 300
Hotel Option
Hospitality Mode OFF
Power On
Menu OSD
Operation
Music Mode
External Source
Eco Solution
Cloning
Shop Option
Exhibition Mode OFF
Peak Mode ON
Metadata ON
Shopmode Picture Reset ON
Asia Option
Unbalance OFF
AF Level adjust 0
TX Power Level 0
Mono Last Memory OFF
H Shaking 0
SOUND
High Devi OFF *If the broadcast signal is not good, TV will complement
the characteristics of the signal (most use when weak
signal comes from the growing area countries)
Carrier_Mute ON *If the noise comes from weakness-electromagnetic

field, TV will be set Mute automatically(Only default on
in North America)
Pilot Level High Thld 0x20h * The High threshold value of stereo signal(If Pilot level
is greather than High threshold value, recognize Stereo
signal)
Pilot Level Low THLD 0x10h * The Low threshold value of stereo signal(If Pilot
level is less than Low threshold value, recognize Mono
signal)
Carrier2 Amp High ThLD 9
Carrier2 Amp Low THLD 6
Amp Volume 0xc4h
Amp Scale 0x3ch
Amp EQ Check Sum 0x000057B5
4-46
4. Troubleshooting
Subwoofer Support 3
Woofer Type 0
Woofer Volume 0xc7h
Woofer Scale 0x3fh
Woofer Check sum 0x0000A273
PEQ Inx 76
PEQ Test Ready
Speaker EQ ON
Bottom Checksum NONE
Wall Filter Type 3
SRS Tuning Parm 0
SPDIF PCM Gain -9
AudioDock BT Delay 90
3D_Glass BT delay 50
Mic Scale OFF
India Sound 0
Speaker Delay Normal 0
NTV CU Delay NORMAL
Lipsync Inx 1
Lipsync Checksum 0x4972
Lipsync USB Test Ready
Lipsync BT Checksum 0x0000
TP volume 0xc4h
TP Scale 0x6ch
TP EQ CheckSum NONE
Debug
Spread Spectrum
LVDS Spread 0
DDR Spread 0
Period 0
Amplitude 0
HD DDR SSC ON OFF OFF
HD DDR SSC Value 0
4-47
4. Troubleshooting
FHD DDR SSC ON OFF OFF
FHD DDR SSC Value 4
UHD DDR SSC ON OFF ON
UHD DDR SSC Value 0
P eBus SSC ON/OFF OFF
P eBus Value 0
LVDS SSC ON/OFF OFF
LVDS SSC Value 0
AP Vx1 SSC ON/OFF ON
AP Vx1 Value 12
N Vx1 SSC ON/OFF ON
N Vx1 Value 0
FRC Vx1 SSC ON/OFF OFF
FRC Vx1 SSC Period 0
FRC Vx1 SSC Modulation 0
FRC LVDS ON/OFF ON
FRC LVDS SSC MFR 3
FRC LVDS SSC MRR 2
FRC DDR SSC ON/OFF ON
FRC DDR SSC Period 1
FRC DDR SSC Modulation 2
ADV7619 Data strength 1
ADV7619 Clock strength 1
ADV7619 H_V_DE strength 1
AP DDR SSC ON/OFF OFF
AP DDR SSC Value 0
AP USIT SSC ON/OFF ON
AP USIT SSC Value 13
OCM Vx1 SSC ON/OFF OFF
OCM Vx1 SSC Value 0
TCON USIT SSC ON/OFF BYPASS
DDR Margin
A CTRL_OFFSET_0_3 0
A CTRL_OFFSET_D 0
B CTRL_OFFSET_0_3 0
B CTRL_OFFSET_D 0
4-48
4. Troubleshooting
BT_ON_OFF ON
RF Mute Time 600ms
Tuner Margin 3 European specifications
FRC
FRC FDISPLAY ON/OFF OFF
3D FDISPLAY ON/OFF OFF
PC Mode ON/OFF OFF
FRC VX1 RX EQ SETTING OFF
FRC VX1 TX Pre_emphasis setting 0
Netflix OSD Threshold 179
TCON
TCON_TEMP READ 34
TEMP LAST 6000
DCC VERSION 0x0
TCON Demura Bypass OFF
TCON FDisplay OFF
Panel Code 1
Panel Code 2
Panel Revision
Panel Menu Week
Panel S/N 1
Panel S/N 2
Panel S/N 3
Panel S/N 4
MPEG Margin
H.264 Margin
CAM Wait Time
Voice Debug
Power Management
Cert Option
RM_BIST_DTV
RM_BIST_ATV
RM_BIST_CABLE
SerDES Check
SerDES Tuner
4-49
4. Troubleshooting
HDMI SW Failure
HDMI Rx Failure
MP Failure
Main SerDES Failure
Jack SerDES Failure
Stress Mode
Log Analyzer
Error Popup On/Off
DeadLock KILL
CES Option
CES Convergence Option
CES ATSC 3_0
CES OOBE MVPD SUPPORT
BT DUT
BT Throughput
Reproduce Module
21_9
L-DETECT STABLE TIME 7
L-DETECT UNSTABLE TIME 3
L-DETECT CAPTION THRESHOLD 720
L-DETECT RAGION THRESHOLD 720
L-DETECT B-LEVEL THRESHOLD 32
L-DETECT USB SUPPORT 0
DB Download
MRT Option Dump Failure
Picture Data Dump Failure
VCONF Dump Failure
Read Eco Sensor Data
No Signal Power OFF
Alert Option
Default HDMI1 Booting
4-50
4. Troubleshooting
SVC
Self Test(for HW) * the Output of test pattern from each IC
Info
Reset
Apps Reset
SVC Reset
SPI Flash Reset
Data Sync Reset
Factory Data Reset
OPTION_HDMI
DVI/HDMI SOUND Auto
HDMI HOT PLUG Disable
HOTPLUG SWITCHING Auto
HOT PLUG DURATION 800ms
CLK TERM DURATION 300ms
HDMI FLT CNT SIG 0ms
HDMI FLT CND SIG2
HDMI FLT CNT LOS 0ms
UNSTABLE BAN CNT 1250ms
HDMI ROBIN 0
HDMI Callback ON
HDMI CTS Thld 0
HDMI CTS Cnt1 0
HDMI EQ 0
HDMI Write Type 0
HDMI Switch 0
DVI SET TIME 0
H Write 0
HDMI Sync 0
HDMI 3D DET 1
HOT PLUG OFF HOLD TIME 600ms
HDMI MUTE TIME 0ms
HDMI NFST UNMUTE TIME 800ms
HDMI FST UNMUTE TIME 0ms
REPEA AUDIO PKT OFF
HDMI Stable Count 3
4-51
4. Troubleshooting
HDMI HDCP EN OFF
HDMI HDCP EN FLAG 85
POWER ON FLT CNT LOS
HDCP UPDATE SPI READY
SPI VERSION 0
HdmiRx EQ 0
HDMI TMDS ERR DET 1
DVB CI
TS Clock delay TC 0
TS Clock delay S 0
CI Control Buf ON ON
TS Clock delay CPU 1
TS Clock delay TC2 0
TS Clock delay S2 0
CI Control Buf ON2 1
TS Clock delay CPU2 0
Test Pattern
Scaler Pattern OFF
US Post Pattern OFF
FRC Pre Pattern 0
FRC Post Pattern 0
SOC TCON Pattern 0
SOC TCON Pattern Level 255
FRC OSD Pre Pattern 0
FRC OSD Post Pattern 0
FRC2 Pre Pattern 0
FRC2 Post Pattern 0
SOC TCON2 Pattern 0
Upgrade
T-CON DATA UPGRADE
T-CON FW UPGRADE
T-CON CheckSum
T-CON2 Usb Download
T-CON2 CheckSum
PANEL EEPROM UPGRADE
4-52
4. Troubleshooting
PANEL FLASH UPGRADE
Logic Usb D/L
SUBMICOM UPGRADE * Upgrade Sub-Micom Program
SUBMICOM JP USB UPGRADE
BT UPGRADE
BT FREEPAIRING
Function Upgrade
FRC3D FW UPGRADE
FRC3D SRP UPGRADE
FRC3D LD UPGRADE
FRC2 3D FW UPGRADE
Camera Upgade * Upgarde Camera module(There is upgrade program in

Main-Image)
Mic Upgrade * Upgarde MIC in Camera module(There is upgrade

program in Main-Image)
Jump UPGRADE
IR Blaster Upgrade
IR Blaster delay time
NTV CU UPDATE
UD LDC PROFILE UPGRADE
Pic Data USB Update
Audio Data USB Update
Eco Data USB Update
CI CPLD Upgrade
SC ADK Upgrade
Other Setting
Delete S/N
IPERF Stopped
Expert
CAL Data Backup …
CAL Data Restore
MICOM POWER OFF ON
NTV CU FW VER 0
ATV IF AGC SPEED 0
Upgrade UHD OSD Test 0
Main USB Path
JackP USB Path
4-53
4. Troubleshooting
Source Direct On/Off OFF
Apps Update
Auto Power LAST POWER
SMCE Control
Motor Test
Cube Test
V APP OFF
Picture Direct On/Off OFF
SVC Panel ORIGINAL
S/N
Serial number
Writing S/N
ADC/WB
ADC
AV Calibaration
Comp Calibration
PC Calibration
HDMI Calibration
ADC Result
1st_Y_GH 0
1st_Y_GL 0
1st_Cb_BH 0
1st_Cb_BL 0
1st_Cr_RH 0
1st_Cr_RL 0
2nd_R_L 128
2nd_G_L 128
2nd_B_L 128
2nd_R_H 69
2nd_G_H 69
2nd_B_H 69
White Balance
R-Offset 128
4-54
4. Troubleshooting
G-Offset 128
B-Offset 128
R-Gain 128
G-Gain 128
B-Gain 128
WB-W2_R_Offset 128
WB_W2_B_Offset 128
WB_W2_R_Gain 136
WB_W2_B_Gain 76
WB_N_R_Offset 128
WB_N_B_Offset 128
WB_N_R_Gain 131
WB_N_B_Gain 119
MGA
MGA On/Off OFF
R1_Gain
G1_Gain
B1_Gain
R2_Gain
G2_Gain
B2_Gain
R3_Gain
G3_Gain
B3_Gain
R4_Gain
G4_Gain
B4_Gain
R5_Gain
G5_Gain
B5_Gain
R6_Gain
G6_Gain
B6_Gain
R7_Gain
G7_Gain
B7_Gain
4-55
4. Troubleshooting
R8_Gain
G8_Gain
B8_Gain
R9_Gain
G9_Gain
B9_Gain
R10_Gain
G10_Gain
B10_Gain
SPI White Balance
SPI White Balance On/Off
SPI R-Offset
SPI G-Offset
SPI B-Offset
SPI R-Gain
SPI G-Gain
SPI B-Gain
SPI N Rgain
SPI N Bgain
SPI N Roffset
SPI N Boffset
SPI W2 Rgain
SPI W2 Bgain
SPI W2 Roffset
SPI W2 Boffset
SPI MGA
WB Data to SPI
Advanced
4-56
4. Troubleshooting
4-12. AV Control Tabe

Control Item Cmd1 Cmd2 Cmd3 Value
General Power Power 0x00 0x00 0x00 0x00

Off 0x01
On 0x02
Volume Direct 0x01 0x00 0x00 (0~100)
Up 0x01 0x00
Down 0x02 0x00
Mute 0x02 0x00 0x00 0x00
Ch. Direct 0x04 -
Continuous Up 0x03 0x00 0x01 0x00
Down 0x02 0x00
Input Source List TV TV 0x0a 0x00 0x00 0x00
AV AV1 0x01 0x00
AV2 0x01
AV3 0x02
S-Video S-Video1 0x02 0x00
S-Video2 0x01
S-Video3 0x02
Component Component1 0x03 0x00
Component2 0x01
Component3 0x02
PC PC1 0x04 0x00
PC2 0x01
PC3 0x02
HDMI HDMI1 0x05 0x00
HDMI2 0x01
HDMI3 0x02
HDMI4 0x03
DVI DVI1 0x06 0x00
DVI2 0x01
DVI3 0x02
RVU RVU 0x07 0x00
PICTURE Mode Dynamic(Entertain) 0x0b 0x00 0x00 0x00
Standard 0x01
Movie 0x02
Natural 0x03
CAL-NIGHT 0x04
CAL-DAY 0x05
BD Wise 0x06
4-57
4. Troubleshooting
Relax 0x07
PICTURE BackLight(CellLight) 0~20 0x01 0x00 (0~20)
Contrast 0~100 0x02 0x00 (0~100)
Brightness 0~100 0x03 0x00 (0~100)
Sharpness 0~100 0x04 0x00 (0~100)
Color 0~10 0x05 0x00 (0~100)
Tint G/R 0x06 0x00 (0~100)
Advanced Settings Black Tone Off 0x07 0x00 0x00
Dark 0x01
Darker 0x02
Darkest 0x03
Dynamic Contrast Off 0x01 0x00
Low 0x01
Medium 0x02
HIgh 0x03
Gamma -3 ~ 3 0x03 (-3~3)
RGB Only Mode Off 0x05 0x00
Red 0x01
Green 0x02
Blue 0x03
Color Space Auto 0x06 0x00
Native 0x01
Custom 0x02
White Balance R-Offset(LCD) 0x07 (-50~50)
G-Offset(LCD) 0x08 (-50~50)
B-Offset(LCD) 0x09 (-50~50)
R-Gain(LCD) 0x0a (-50~50)
G-Gain(LCD) 0x0b (-50~50)
B-Gain(LCD) 0x0c (-50~50)
Reset(LCD) 0x0d 0x00
Flesh Tone -15 ~ 15 0x0e (-15~15)
xvYCC Off 0x10 0x00
On 0x01
Motion Lighting Off 0x11 0x00
On 0x01
Color Space Custom Red
0x12 0x00
Color
Green 0x01
Blue 0x02
4-58
4. Troubleshooting
Yellow 0x03
PICTURE Advanced Settings Color Space Custom Cyan 0x04
Color
Magenta 0x05
Color Space Custom 0~100
0x13 0~100 fixed command
Color Red Value
Color Green Value
Color Blue Value
Color Space Custom
0x1c 0x00 fixed command
Reset
LED Motion Plus Off 0x0a 0x07 0x00
On(Normal) 0x01
Cinema 0x02
Ticker 0x03
10p White Balance Off 0x07 0x16 0x00 fixed command
On 0x07 0x16 0x01 fixed command
Interval 0x07 0x17 (1~10) fixed command
Red 0x07 0x18 (-50~50) fixed command
Green 0x07 0x19 (-50~50) fixed command
Blue 0x07 0x1a (1~10) fixed command
Reset 0x00 0x1b 0x00 fixed command
Picture Option Color Tone Cool 0x0a 0x00 0x00

Standard 0x01
Warm1 0x02
Warm2 0x03
Digital Noise Filter Off 0x02 0x00
Low 0x01
Medium 0x02
High 0x03
Auto 0x04
Auto
0x05
Visualization
MPEG Noise Filter Off 0x03 0x00
Low 0x01
Medium 0x02
High 0x03
Auto 0x04
HDMI Black Level Normal 0x04 0x00
Low 0x01
Film Mode Off 0x05 0x00
4-59
4. Troubleshooting
Auto1 0x01
PICTURE Film Mode Auto2 0x02
Cinema
0x03
Smooth
Auto Motion Plus Off 0x06 0x00
Clear 0x01
Standard 0x02
Smooth 0x03
Custom 0x04
Blur Reduction 0x0b 0x01 value fixed command
Judder Reduction 0x02 value fixed command
LED Clear Motion Off 0x03 0x00 fixed command
LED Clear Motion On 0x01 fixed command
HDMI1 UHD Color Off 0x04 0x00 fixed command

Mode
On 0x01 fixed command

Mode

Mode

Mode
Analog Clean View On 0x08 0x00 fixed command
Screen Adjustment Picture Size 16:9 0x0b 0x0a 0x01 0x00

Zoom1 0x01
Zoom2 0x02
Wide Fit 0x03
4:3 0x04
Screen Fit 0x05
Smart View I 0x06
Smart View II 0x07
Auto Wide 0x08
Wide Zoom 0x09
Zoom 0x0a
Fit to Screen Off 0x0b 0x00 0x00
Zoom Zoom1 0x0c 0x00 0x00
Zoom2 0x01
Zoom3 0x02
Zoom4 0x03
Position Position1 0x01 0x00
4-60
4. Troubleshooting
Position2 0x01
PICTURE Screen Adjustment Position Position3 0x02
Position4 0x03
Reset Picture Reset Picture 0x0d 0x0b 0x00 0x00
3D 3D Mode Off 0x0e 0x0c 0x00 0x00
2D->3D 0x01
Side By Side 0x02
Top Bottom 0x03
Line By Line 0x04
Vertical Line 0x05
Checker BD 0x06
Frame
0x07
Sequence
3D → 2D Off 0x01 0x00
On 0x01
3D View Point 0x02 (-5~5)
Depth 0x03 (1~10)
3D Auto View Off 0x05 0x00
Message
0x01
Notice
On 0x02
Auto1 0x03
Auto2 0x04
3D Light Control Low 0x06 0x00
High 0x01
L/R Change L to R 0x07 0x00
R to L 0x01
3D Perspective 0x08 value
Optimize 0x09 value
Factory-SVB Expert-N/D Adj On 0x0b 0x0d 0x00 0x00
Off 0x01
Fix 0x02
Apply Picture Mode All Sources 0x0f 0x00 0x00 0x00 fixed command
Current Source 0x01

Pip PIP Off 0x0b 0x08 0x00 0x00 fixed command
Antenna 0x01 0xff fixed command
Size 0x02 0xff fixed command
Position 0x03 0xff fixed command
4-61
4. Troubleshooting
Sound_
0x04 0x00 fixed command
Select_Main
PICTURE Pip Sound_
0x01 fixed command
Select_Sub
Channel_Up 0x05 0x00 fixed command
Channel_
0x01 fixed command
Down
Sound Sound Mode Standard 0x0c 0x00 0x00 0x00
Music 0x01
Movie 0x02
Clear Voice 0x03
Amplify 0x04
Equalizer Balance 0x01 0x00 (0~20)
100hz 0x01 (0~20)
300hz 0x02 (0~20)
1khz 0x03 (0~20)
3khz 0x04 (0~20)
10khz 0x05 (0~20)
Reset 0x06 0x00
SRS TruSurround HD Off
0x02 0x00 0x00
Virtual Surrond On 0x01

SRS TruDialog Off 0x03 0x00 0x00
Dialog Clarify On 0x01
Preferred Language English 0x04 0x00 0x00
Spanish 0x01
French 0x02
Korean 0x03
Japanese 0x04
Multi-Track Sound Mono 0x05 0x00 0x00
Stereo 0x01
SAP 0x02
Auto Volume Off 0x06 0x00 0x00
Normal 0x01
Night 0x02
Speaker Select TV Speaker 0x07 0x00 0x00
External Speaker 0x01
Audio Out 0x01
Sound Select Main 0x08 0x00 0x00
Sub 0x01
Sound Reset Sound Reset 0x09 0x00 0x00
3D Audio Off 0x0a 0x00 0x00
4-62
4. Troubleshooting
Low 0x01
Medium 0x02
High 0x03
Sound TV Installation Type Stand 0x0c 0x00 0x00
Wallmount 0x01
Audio Delay Dealy Value 0~250
0x0d 0x00
(0~250) (0x00~0xFA)
KEY Key Generation *Refer for
0x0d 0x00 0x00
Table
OSD Show/Hide Control Show 0x0e 0x00 0x00 0x00
Hide 0x01
Get Power (On/Off)
0xf0 0x00 0x00 0x00
Status
Volume(0~100) 0xf0 0x01 0x00 0x00
Mute (On/Off) 0xf0 0x02 0x00 0x00
Channel Number 0xf0 0x03 0x00 0x00
Source (TV/AV/…/HDMI/…) 0xf0 0x04 0x00 0x00
Picture Size 0xf0 0x05 0x00 0x00
3D (On/Off) 0xf0 0x06 0x00 0x00
Picture Mode 0xf0 0x07 0x00 0x00
Sound Mode 0xf0 0x08 0x00 0x00
* Refer for Table KEY Value
Up 96 (0x60)
Down 97 (0x61)
Left 101 (0x65)
Right 98 (0x62)
Menu 26 (0x1A)
Enter(OK) 104 (0x68)
EXIT 45 (0x2D)
4-63
4. Troubleshooting
4-13. Updating the TV’s Software

View your TV's software version and update it if necessary.
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically
after completing the software update. Video and audio settings will be reset to their defaults after a
CAUTION software update.
• £ Settings £ Support £ Software Update
Updating through the Internet
• £ Settings £ Support £ Software Update £ Update Now

Updating from the Internet requires an active Internet connection.
Updating through a USB device
• £ Settings £ Support £ Software Update £ Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to
the TV to update.
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package
in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
• £ Settings £ Support £ Software Update £ Auto Update
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV.
When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
This function may take a longer time if another network function is running concurrently.
This function requires an Internet connection.
4-64
4. Troubleshooting
4-13-1. Updating to the

Updating thelatest TV software
Software
Updating the Software
If you want to keep
If youthe TVtoinkeep
want its best
the TVcondition, or if youorhave
in its best condition, if youan intermittent
have issue,
an intermittent please
issue, pleaseupdate
update ititto
tothe
the latest version.
latest
If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest
The color and design of the TV and its accessories and the features of the TV may differ depending on the model or geographical
version.
version.
area.
Updatingto
Updating tothe
thelatest
latestTV
TVsoftware
software
1. If your TV is connected
The colorto the
and Internet,
design of the TVyou
andcan set it to and
its accessories receive periodic
the features updates
of the automatically.
TV may differ Onmodel
depending on the the remote
or
The color and design of the TV and its accessories and the features of the TV may differ depending on the model or
control,
press the button and move
geographical
geographical area. to
area. Settings using the directional button.
Settings
Settings
IfIfyour
yourTV
TVisisconnected
connectedtotothe
theInternet,
Internet,you
youcan
canset
setitittotoreceive
receiveperiodic
periodicupdates
updatesautomatically.
automatically.On
Onthe
theremote
remote
control,press
control, pressthe buttonand
the button andmove
movetoto Settings
Settingsusingusingthe
thedirectional
directionalbutton.
button.
2. To enable automatic updates, select £ Settings £ Support £ Software Update £ Auto Update.
Support
Support
Software Update
Software Update
Support
Support
Toenable
To enableautomatic
automaticupdates,
updates,select
select Settings Support
Settings Support Software
SoftwareUpdate
Update Auto
AutoUpdate.
Update.
3. If your TV is not connected to the Internet, you can update the software using a USB drive.
No Access
Network
Settings
- -193
If your TV is not connected to the Internet, you can update 193- -
the software using a USB drive.
4-65
Settings
Select Settings Support About This TV and check the model code and software version.
4. Troubleshooting
4. Select £ Settings £ Support £ About This TV and check the model code and software version.
No Access
Network
Settings
If your TV is not connected to the Internet, you can update the software using a USB drive.
5. Select £ Settings £ Support £ About This TV and check the model code and software version.
Support
SupportSupport
Support
Settings About This TV
Support About This TV
SelectSelect Settings Support
Settings AboutAbout
Support This TV and
This TVcheck the model
and check code and
the model codesoftware version.
and software version.
6. Select £ Settings £ Support £ About This TV check the model code and software version.
About This TV
About This This
About TV TV
Model code:
ModelModel
code: code:
Software version:
Software version:
Software version:
SelectSelect Settings Support
Settings AboutAbout
Support This TV and
This TVcheck the model
and check code and
the model codesoftware version.
and software version.
7. Using a computer, connect to www.samsung.com.
- 194 -
Using a computer, connect to www.samsung.com.

UsingUsing
a computer, connect
a computer, to www.samsung.com.
connect to www.samsung.com.
4-66
4. Troubleshooting
8. Find your TV model and download the firmware file.
Find your
Find your TV model
model and download
download the firmware
firmware file.
Find your TV
TV model and
and download the
the firmware file.
file.
9. Find your TV model and download the firmware file.
SEE ALL SUPPORT

SEE ALL SUPPORT
SEE ALL SUPPORT
Find
Find your TV model and download the firmware file.
Find your
your TV
TV model
model and
and download
download the
the firmware
firmware file.
file.
10. Click Download to download the firmware.
Firmware Download
Firmware Download
Firmware Download
Click
Click Download to download the firmware.
Click Download
Download to
to download
download the
the firmware.
firmware.
11. Unzip the downloaded file and store it in your USB drive top folder.
-- 196 -
- 196
196 --
4-67
4. Troubleshooting
Unzip
Unzip the
the downloaded
downloaded file
file and
and store
store it
it in
in your
your USB
USB drive
drive top
top folder.
folder.
12. Unzip the downloaded file and store it in your USB drive top folder.
Unzip
Unzip the
the downloaded
downloaded file
file and
and store
store it
it in
in your
your USB
USB drive
drive top
top folder.
folder.
13. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box.
USB
USB
USB
USB
USB
USB
Insert
Insert the
the USB
USB device
device into
into the
the USB
USB slot
slot on
on the
the back
back of
of your
your TV
TV or
or the
the side
side of
of the
the One
One Connect
Connect Box.
Box.
14. The firmware update begins automatically. Your TV will automatically powercycle when the firmware update is
completed. Do not turn off your TV while the firmware update is in progress.
Update now
-- 197
197 --
The firmware update begins automatically. Your TV will automatically powercycle when the firmware update is
4-68
4. Troubleshooting
15. After your completed.
TV turns on,
Doselect Settings
not turn off£your TV Support
while the£firmware £ About
update This TV and check the new firmware version.
is in progress.
Settings
Settings
After your TV turns on, select Settings Support About This TV and check the new firmware version.
16. After your After

TV turns
youron, select
TV turns £
on, select Settings £ Support
Settings Support£ About
Support This
About This TVTV
andand check
check the firmware
the new new firmware
version.version.
Support
17. After your TV turns on, select £ Settings £ Support £ About This TV and check the new firmware version.
About This TV
Model code:
Software version:
- 198 -
- 198 -
Related menu path

Related menu path
£ Settings £Settings
SupportSupport Software Update Auto Update Try Now
£ Software Update £ Auto Update
£ Settings £Settings
SupportSupport
£ AboutAbout
ThisThis
TV TV Try Now
4-69

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4.

LED Status/ Function

1. Place TV in Power Standby

[On Screen Selections with Function Control]

4-1-2. FUNCTION/IR Control Test of Function/Wi-Fi /BT Module

1. Place TV in Power Standby

[On Screen Selections with Function Control]

CNM801 (MAIN Connector)

CNL801 (LED Connector)

CNM801 (MAIN Connector)

CNL801 (LED Connector)

CNL801 (LED Connector)

CNM801 (MAIN Connector) CNM801

CNL801 (LED Connector)

CNM801 (MAIN Connector)

CNM801 (MAIN Connector)

4-2-1. SMPS Standby

 TV POWER ON SEQUENCE TEST :

2. If voltage error or no change:

4-2-3. Backlight Test

CNL801 CNL801 CNL801

BACKLIGHT DIMMING PROBLEMS:

 Backlight Test: (Extended Test)

CNL801 CNL801 CNL801

BACKLIGHT DIMMING PROBLEMS:

4-3. Video Troubleshooting

Main Section Pre-FRC Post FRC Results Problem

• Check Signal Source

4-3-2. Video Circuit Layout

 Check Test Patterns

4-3-3. New combined MAIN Models

 Pre Scaller & US Post of Main Section

Customer Picture Test 1 Mute > 1 > 4 > 7 > Mute

 PRE FRC Section

Customer Picture Test 2 PRE FRC (Factory Mode)

 POST FRC Section

Customer Picture Test 3 POST FRC (Factory Mode)

Mute > 3 > 6 > 9 > Mute

[May not be available for Larger models over 70 inches.]

4-4. AUDIO Troubleshooting

• The speakers are making an odd sound.

• If Sound Test Fails (Missing/Noisy Audio)

• Optical Digital Out Errors

• Bluetooth Audio "Sound Share" Connection Issues

4-5. Network Troubleshooting

<TV> <Router> <Internet>

4-5-1. Checking the Internet connection status

£ Settings £ General £ Network £ Network Status

<Network Status : TV Router Internet>

2. Check the items.

 Router to Network "Failure"

<Network Status : TV Router Internet>

4-5-2. Using the Wifi Analyzer App

2. Select Network under test.

3. Check Signal Strength Meter at both router location and TV location.

99 Check other Wi-Fi Signals in the area.

<Wi-Fi Signals> <Competing> <Ideal Channel Location>

4-5-3. Wired LAN Operation Test (TV to Router)

£ Settings £ General £ Network £ Network Settings £ Network Type £ Wired

TV POWER ON SEQUENCE TEST :

Backlight Test: (Extended Test)

Check Test Patterns

Pre Scaller & US Post of Main Section

PRE FRC Section

POST FRC Section

Router to Network "Failure"

For Netflix Operation/Connection Issues

For Streaming Issues

About This TV to check

Important Screen Info

SVC £ Test Patterns

Factory Mode £ Control £ EDID

SVC £ Info £ ER Count

Steps to Replace Main Board