Practice Exam #2 - Comm 20

Question 1
The Norm of Reciprocity clearly states the appropriate number of topics you should self-disclose
about on a first meeting with someone.
True or False

Question 2
In some professional situations, it is appropriate to violate the norm of reciprocity. For example, a
doctor or therapist would not be expected to reveal the same level of breadth and depth as their
patients.
True or False

Question 3
Conflict resolution is complex. You cannot depend on any one approach to conflict, such as "I"
statements, to be effective every time.
True or False

Question 4
Once contempt occurs in a couple’s relationship, this starts the couple going down the path of what
Gottman calls “The Four Horsemen,” and there is no way the marriage or partnership will
survive. In fact, Gottman uses the presence of Contempt to predict divorce or breakup.
True or False

Question 5
In the Johari Window, the size of the OPEN SELF is directly related to the size of the PRIVATE
SELF. In other words, the larger the open self, the smaller the private self.
True or False

Question 6
We call the first few words someone says when they deliver a speech the "attention getter." An
example of a high quality attention getter might be: "Hello. My name is James and today I will tell
you about Boba Tea."
True or False

Question 7
We stereotype because we are afraid of people who are unpredictable. One way to reduce this fear
is by engaging in self-disclosure with another person, as a strategy towards information exchange.
True or False

Question 8
Multitasking (for example: talking on the phone and watching television or having a conversation
while doing homework) improves listening in interpersonal communication interactions.
True or False
Question 9
Someone who has been carrying around a secret they have never told anyone for 20-years finally
decides to disclose this secret to a therapist. In this scenario, the person who tells the secret will
most likely enjoy the rewards of catharsis.
True or False

Question 10
According to John Gottman, couples should work towards lowering their heart rates before
engaging in conflict.
True or False

Question 11
The Active phase of the Uncertainty Reduction Principle involves observing someone in order to
find out more about them. People using the Active Strategy would not seek to find out information
through a friend.
True or False

Question 12
Constructive criticism encourages the receiver to improve on her past performance, without
diminishing her self-esteem.
True or False

Question 13
Interrupting someone while they are talking sends a relational message of low respect.
True or False

Question 14
The first time Loretta met her new doctor, she told her she got pregnant and had a miscarriage
when she was 18. When Loretta revealed this long-held secret to her new doctor, she made:

A high depth self-disclosure

A high breadth self-disclosure
A microaggression towards the doctor.
Neither self-disclosure nor a microaggression, since it was within a professional relationship.

Question 15
Benjamin and his husband Donaldo both work full-time and travel as part of their careers. They
are good about scheduling dates to spend face-to-face time together (at least twice per month).
While together, they honor the special family culture they have built together as a couple. In this
example, which two principles of Gottman’s Marriage Strategies does this couple excel at?

Turn toward each other and Create Shared Meaning

Building a “Love Map” and Solving the solvable problems
Turn toward each other and Repair Attempts
Overcome Gridlock and Nurture fondness and admiration
Learning each other’s “love language” and Repair Attempts
 Question 16
Gayle and her boyfriend argue all the time about who does more childcare for the three children
they take care of as a couple. During one of these arguments, Gayle feels overwhelmed with rage
and her heart rate is super elevated. If Gayle follows what we learned about in the marriage &
partnership lecture, what should she do in this moment?

Tell her boyfriend that he is right. At this point it is best to take the accommodating conflict
style and save the relationship.

Ask each other their preferred love language and then use this to make the other person feel
appreciated.
Ask each other to share the dreams they have behind their side of the argument they are
having, in order to overcome gridlock.
They need to take a break from the conversation and practice some self-soothing or any other
activity that lowers Gayle's heart rate before they continue this argument.

Question 17
Mohammed and his fiancé celebrated their first anniversary (since starting to date). At dinner,
Mohammed told his girlfriend all about a problem he was having with his co-worker at Google. His
fiancé listened and encouraged him to keep talking without giving him any advice. Eventually,
Mohammed was able to come up with his own solution to the problem. What benefit did
Mohammed gain from self-disclosing to his fiancé in this example?

Self-Clarification

Self-Actualization
Self-Esteem
Emotional Clarity
Prediction

Question 18
When is it ideal and most effective to use the Hostile Passive Aggressive approach to conflict?

When you have power.

When you are powerless but want to reach your goal.
When maintaining the relationship is more important than any other goal.
When you are defending yourself or someone else from physical harm.
Never

Question 19
When is it ideal and most effective to use the INDIRECT conflict approach?

When you have power.

When you are powerless but want to reach your goal.
When maintaining the relationship is more important than any other goal.
 When you are defending yourself or someone else from physical harm.
Never

Question 20
Which of the following conditions make a win-win solution possible?

Two people who have not had enough sleep

At least one person who believes that in order to win, the other person has to lose
Two people who are willing to spend time, effort, and creativity to formulate a mutually
beneficial solution
Both people must be very competitive

Question 21
In Conflict & Resolution, why does the first step of Altman’s “Rules of Conflict” encourage you to
Breathe? (**Read ALL of the answers before selecting the BEST ONE.)

Conflict is emotional and we often act on instinct rather than thinking things through.
Conflict can cause breathing issues, especially in people with asthma and/or anxiety conditions.
Most of us have a “Go-To” Conflict style and if we don’t take a moment to breathe and consider
our options, we may not pick them most effective approach to conflict.
All of the above
A & C Only

Use Answers A-I below to match with the type of listening listed in Questions 22 through 27.

Pseudolistening

Interrupters/Stage Hogging
Defensive Listening
Ambushers
Therapeutic Paraphrasing
Discriminative Listening
Comprehensive Listening
Critical Listening
Appreciative Listening

Question 22
The type of listening you should use when you are not sure whether you can trust the source of the
message (for example: a new political candidate)
Question 23
Considered rude, this type of listening prevents someone from completing his or her thoughts.
Question 24
Used when someone says a “red flag” statement (you are afraid they might hurt themselves or
someone else) where the listener’s goal is to make the talker feel safe.
Question 25
Great for listening to music or meditation (focusing on your breath) with an open mind.
Question 26
Listening with the goal of catching the person talking in a lie or to gather evidence.
Question 27
Using body language, such as smiling, nodding, and leaning forward to fake good listening skills.
Question 28
At Gazi's elementary school, the holiday program includes Christmas and Hannukah songs, but no
songs or stories for any Muslim holidays (which he and his family celebrate). This is an example of
a .

Stereotype
Nonverbal gesture called an adaptor
Microaggression
Microexpression

Question 29
Barney does not care about appearing appropriate. Even though he has a high-paying job in the
tech industry, he dresses in dirty clothes and uses foul language in his everyday conversations at
work. Barney would be considered a/an: .

High Self-Monitor
Low Self-Monitor
Effective Communicator
Ambusher

Question 30
Darnell received a "D" on his final paper. He worked hard on this paper, went to the Learning
Center for help, and he felt confident that this paper should have earned at least a "B." There are
no marks on the paper at all, with the exception of the "D" at the top. Darnell approaches the
teacher and states: "I feel confused about my grade on this paper. Can we take take some time to
meet? I would like to review this paper with you, so you can explain to me my grade and how I
might improve my writing in the future." This approach is known as:

Assertive
Functional passive aggressive
Directly Aggressive
Indirect
Passive
Question 31
In the previous example, let's assume Darnell's instructor has made discriminatory comments
about "men" in the past. She also refuses to take another look at his paper. The teacher tells
Darnell his grade is a "D" and it will stay a "D."
When this occurs, Darnell decides to smile politely, say "thank you" and leaves the classroom. He
walks to the Dean's office and files a complaint against the instructor for being biased, unfair, and
not willing to review his paper. His goal is to force his teacher to regrade his paper, so he gets the
higher grade he deserves.
In this case, what approach to conflict did Darnell use with his instructor?

Indirect
Passive
Functional Passive Aggressive
Hostile Passive Aggressive

Question 32
Cecily and Javonne have been married for three years. Javonne enjoys when Cecily goes hiking
with him (even though hiking is not really her thing), whereas Cecily really appreciates it when
Javonne brings her dark chocolage. Which answer below correctly identifies each person’s
preferred love language?

Javonne’s love language is "gifts" and Cecily’s is “services.”

Javonne’s love language is “words” and Cecily’s is “physical touch.”
Javonne’s love language is “together time” and Cecily’s is “gifts.”
Javonne’s love languages is "services” and Cecily’s is “physical touch.”

Question 33
Eva saw a man in Berkeley who looked like he hadn’t showered in a week and had on dirty pants
that were ripped off at the knee. She immediately thought he must be homeless. She did not make
any assumptions about how he would act, but clearly she had categorized him based on her: .

Stereotype
Prototype
Microaggression
Discriminative Cognitions
Question 34
On September 6, 2018, Botham Jean, a 26 year old successful black accountant, was shot in his
own home when a white female police officer entered the open apartment and claimed she thought
it was her own. On October 12, 2019, Atatiana Jefferson, an African-American woman studying to
attend medical school while working full-time in pharmaceutical sales, was shot by a white police
officer in her own home while playing video games with her nephew. Her neighbor called police to
check on her welfare, as was concerned because he noticed her door was left open. These two
unnecessary deaths, along with those of 12-year old Tamir Rice (shot while holding a fake gun),
unarmed 18-year old Michael Brown, unarmed Stephon Clark, in his grandmother’s backyard in
March, 2018, Breonna Taylor, Ahmaud Arbery, and too many others clearly demonstrate the
concept of ___________ , which goes beyond a negative stereotype held by the majority of
the society, which results in decreased life chances for the victims.

Prototype
Stigma
Microaggressive
Hostile Passive Aggression

Question 35
Kenji made sure to wear a 3-piece suit, shave, and wear a subtle, but nice-smelling cologne so that
he would make a good first impression during his interview with Kaiser Hospital. He knew that
when meeting someone for the first time, the interviewer will make assumptions about how the
interviewee will be as an employee based on how he/she looks on the outside. This phenomenon is
called the:

Halo Effect
Prototype Effect
Stigma Effect
Script

Question 36
Please refer to the Johari Window (packet #2 – p. 12) to answer this question: If you don’t like
other people to know a lot about your personal life, you most likely have a large
.

Open Self
Private Self
Blind Self
Unknown Self

Question 37
Suzanne left the club at 2am and was a little scared walking home to her apartment alone. She
noticed a man walking behind her wearing a long trench coat and with very messy hair. He kept
walking faster until he started to catch up with her. She was relieved when she turned the next
corner and saw a police car parked near the traffic light. After she passed the police car, she heard
two people talking and was surprised when she turned around and saw the police officer hugging
the man in the trench coat and saying: “It’s so good to see you Officer Lance.” In this example, the
man in the trench coat: .

Followed Suzanne’s script

Violated Suzanne’s script
Reinforced Suzanne’s original stereotype
Activated Suzanne’s microaggressions towards women
Question 38
In "Marriage & Partnership," what is Gridlock?

What happens to couples when they do NOT use the 5 Languages of Love to find out how to
talk with each other.
When one member of the couple is temporarily thrown into a state of shock because the other
uses very negative verbal criticism against him or her.
The negative patterns couples get into over time that prevents them from communicating
effectively.
An unsolvable problem (usually one that reoccurs) that the couple has.

Question 39
According to the Marriage & Partnership lecture/power point, which of the following relational
messages help couples maintain happiness and high satisfaction in their relationships?

Relational messages of high affinity, high respect, and shared or low control
Relational messages of low affinity, high respect, and low control
Relational messages of high affinity, low respect, and high control
Relational messages of high affinity, high respect, and high control
Relational messages of medium affinity, medium respect, and shared control

Question 40
Please refer to the Johari Window (packet #2 – p. 12) to answer this question:
Everyone knows Janice is failing at her job and will probably be fired in the next few
days...everyone except Janice. Janice is completely clueless that she is making too many mistakes
or that anyone notices she comes in late and leaves early every day. Janice’s complete ignorance of
something that is so obvious to everyone else around her is an example of Janice’s .

Open Self
Private Self
Blind Self
Unknown Self

Question 41
When preparing for and delivering a speech, it is important for the speaker to:
(**Make sure to read ALL of the answers before picking the BEST ONE)

Gain audience attention

Preview main points
Provide a memorable close
Use a clear and audible voice
All of the above