NAME: JEFFERY PATRICK KWESI BOATENG

INDEX NUMBER: 10297144

PROGRAMME: INFORMATION TECHNOLOGY MANAGEMENT

LEVEL: 200

SESSION: REGULAR

COURSE: INTERNSHIP STIMULATION WORKSHOP.

 A SUMMARY OF THE SKILLS AND KNOWLEDGE GAINED FROM
UNDERTAKING THE INTERNSHIP SIMULATION WORKSHOP (ISW).

TABLE OF CONTENT

0.0 ACKNOWLEDGEMENT

0.1 EXECUTIVE SUMMARY

1.0 INTRODUCTION

1.1 OBJECTIVE/PURPOSE OF ISW

2.0 INTERNSHIP SIMULATION WORKSHOP (ISW)

2.1 SOFT SKILLS AND WHY THEY ARE RELEVANCE

2.2 RELEVANCE OF SOFT SKILLS TO MY FUTURE PROFESSION (REFLECTION)

2.3 DEMONSTRATING OF SOFT SKILLS

3.0 LESSONS FROM ISW

4.0 CHALLENGES FROM ISW

5.0 CONCLUSION

6.0 REFERENCES
ACKNOWLEDGEMENT

First I convey my deepest gratitude to the Almighty God who bestowed me the capability of
successful completion of my internship report and the internship program as well. No work
can be completed without the help of others. In every step of this study, many individuals and
institutional experts supported me. It gives me great pleasure to express my gratitude to them.
I would like to offer my heartfelt gratitude to my internship supervisor Mr. Augustine Kito.
His helpful advice and guidance have proven to be an essential starting point in bringing this
report to completion. I would also like to thank the management of the Ministry of
Communication and Technology for allowing me to intern in the ministry and giving me
thorough guidance and opportunity to move ahead with internship objectives. And finally, I
would like to thank all the personnel working in the ministry for being cordial and amiable.
Throughout my internship, I was given a lot of valuable advice thanks to their attentiveness
and cooperation. Additionally, they created a friendly and conducive work environment for
me to understand the task. This report might not have been written and completed without the
help and collaboration of all the people mentioned.

 EXECUTIVE SUMMARY
A typical trend started by many tertiary institutions has been internship programs.
The internship stimulation workshop has been an invaluable experience, imparting
soft skills that hold significant relevance in the real world. Students have benefited
greatly from acquiring at least some professional skills. The executive summary
provides a summary of my internship, including the tasks completed and knowledge
gained over time. I worked as an intern in the Ministry of Communication and
Technology over the vacation. I worked in the IT department. The duties I performed
included. Helping in the networking department and also helping in the customer care
service desks. Reflecting on my experiences, the internship program shaped me to
become a team player Having at least a lot of theory at school, the internship
enlightened me with the practical aspect as I was exposed to real life situations on the
job. This report is preceded by an introduction, a discussion of soft skills and their
importance, a demonstration of the soft skills, lessons learned from the internship
simulation workshop, challenges faced in the Internship simulation workshop,
conclusions, and lastly references.
INTRODUCTION

THE PURPOSE OF IN-PERSON INTERNSHIP

The word intern was first used in the 1920s, to describe doctors who had trained in medicine
but had not yet been given a license. Modern internships as we know them came about with
the increase of people with higher education. In the US in the 1970s, only one person in ten
had a college degree today, that is closer to one in three. Back then, it was a degree that set
you apart now more people have degrees, and it's the experience you have outside the lecture
hall that can make all the difference. It is really hard to get a job when you don't have any
experience and hard to get that experience without a job. The internship is the first step on the
employment ladder. An internship is therefore a period of work experience offered by an
employer to potential employees, called interns who are usually undergraduates or students.
Internships give students exposure to the working environment often within a specific
industry, which relates to their field of study.
Here are a few reasons why an individual might decide to apply for an internship:

 To gain experience (working experience) required for most entry-level positions (for a
job).
 To identify career goals
 To help the individual in the development of employer-value skills such as teamwork,
communication, and attention to detail.
 To prepare the mental and knowledge of the individual before entering the real
working life in the future.

2. THE PURPOSE OF THE INTERNSHIP STIMULATION

WORKSHOP

The Internship Stimulation Workshop (ISW) I formulated to expose final year students to the
realities of the world or work through simulation and scenario-based analysis so that they can
apply the concepts and theories learned to practical situations. Its objectives among others
are;

 Discuss leadership styles and the skill set of effective leaders

  Practice agile thinking to increase self-awareness, social awareness, and intentional
thinking
 Orientation students to be time conscious
 Provide students with the basic soft skills needed to deliver exceptional customer
experience
 Understand the link between emotional intelligence and success in life
 Develop students’ abilities to create compelling messages for effective presentations.

SOFT SKILLS AND THEIR RELEVANCE

The Internship simulation workshop instilled in us some necessary soft skills that would be of
benefit to us in the real world.

Soft skills often called people skills or emotional intelligence are defined as the ability to
interact amicably with others. They are character traits and interpersonal skills that
characterize a person’s relationship with other people. Soft skills usually are a definite part of
an individual‘s personality. It includes attributes and personality traits that help employees
interact with others and succeed in the workplace. Examples of soft skills are communication,
leadership, teamwork, problem-solving, critical thinking, time management, etc.

The Relevance of Soft Skills.

 They help create a cohesive team;

Soft skills can facilitate a more conducive working environment that values respect
and collaboration. By displaying excellent oral communication, persuasion skills,
active listening, and open-mindedness, you show prospective employers that you can
correspond well with both your colleagues and stakeholders.

 They demonstrate a sense of initiative;

Creative thinking, problem-solving, and maintaining an optimistic attitude can
transform how efficiently you approach your daily tasks. In the workplace, these skills
help you to remain motivated, as they increase your resourcefulness, allowing you to
accomplish projects more quickly.
 It shows confidence in your professional abilities;
Developing a strong set of soft skills can help one gain confidence in his or her
abilities as a professional. The reason for this is that having these soft skills can help
you navigate workplace issues with confidence. Moreover, in professional settings,
having, the necessary soft skills help you influence others and persuade them of your
perspective.
 They are key factors to standing out in the eyes of recruiters and firms:
Soft skills like communication, problem-solving, and active thinking can demonstrate
to employees that they can learn new knowledge and skills quickly and
independently. Hiring managers often search for these skills when looking for
candidates to boost productivity and reduce the need for training.

REFLECTION ON FOUR SOFT SKILLS

 TIME MANAGEMENT SKILLS

Time management is using one's time efficiently and productively, especially at
work. Adapting good time management will enable me to plan my activities and
achieve set goals as well as prioritize things I plan to do. During the workshop, we
were introduced to some approaches to time management. Some of these
approaches are the personal Kanban Agile Approach, the Commodore Technique,
The Time Matrix, the Getting Things Done method, and the Action Method.
Concerning my future profession, I believe adapting the agile approach and Time
Matrix can help me be productive in my professional life. With the Agile
approach, I can visualize activities and easily add, remove, or reorganize as and
when needed.

 PRESENTATION SKILLS
Presentation skills are the abilities one needs to deliver compelling, engaging,
informative, transformative, educational, enlightening, and or instructive
presentations. The need to assess one's audience before a presentation and the type
of presentation technique to adopt is very important in communicating ideas and
holding the attention of the audience throughout the presentation process. The
 process of pitching my ideas and outcomes to prospective investors within my
career choice ice relies on good presentation skills to be in line with that of other
major industrial players.

 COMMUNICATION SKILLS
Also, building good communication skills within my career can go a long way in
helping me establish a lot of networks. These networks and connections, when
well established, can further lead to much greater opportunities. Through the ISW,
I have seen the need to adopt effective communicational skills through the
adaptation of good listening and the need to drive meaning for better consensus on
matters of relevance. The major tool that can help me achieve effective
communication in my career is by better understanding of the two forms of
communication.

 EMOTIONAL INTELLIGENCE
Lastly, the lesson taught on emotional intelligence has helped me gain awareness
of my conscious self and how to relate to my emotional states. This, during my
career, can be of great benefit to my decision-making, employee relations, and
dissemination of information among others. Being able to fall conscious of myself
to be able to realize my emotional mood variations, can help me to know when am
very productive and less irritated within the environment I work and also not to
conflict with the choices of my interest beyond the general benefit of others in
order not to feed on my ego.

DEMONSTRATING OF SOFT SKILLS

There are several ways that a Software Developer and Networker can demonstrate
their soft skills, such as;
Time management: where I can be able to utilize my time efficiently and
effectively to meet tasks and objectives within the given period.
Communication skills: I can communicate with people and also engage them in
conversation to explain the necessity of the job and how it would help them.
 Presentation skills: It would also help me to present my projects and explain to
the audience or board with ease and also help me to express myself during
presentations.
Customer service: It helps me to communicate and relate to my customers so
well when helping them with their issues on projects.

LESSONS FROM ISW

Time Management: I learned to utilize my time effectively and efficiently.

Developing and maintaining a professional relationship with co-workers: It has

helped me to relate with my fellow workers appropriately and also build my teamwork
abilities.

To accept constructive criticism: It has helped me accept constructive criticisms

during work.

A good relationship with customers: It has helped me learn how to maintain a healthy
relationship with customers who come to me for my services and also for help.

Expand Network Skills: It has helped me to make more friends that have helped me
build a good surroundings to help me in the work I do.

CHALLENGES FROM ISW

a) I felt nervous when the program first started.

b) Bad internet connection.

c) Lack of practical experience.

d) Financial Limitations.

CONCLUSION

The Internship Simulation Workshop ISW has been instrumental in equipping me with
essential soft skills that are critical for success in both academic and professional pursuits.
Soft skills, also known as people skills or emotional intelligence, are the foundation of
effective interpersonal interactions and professional relationships. These attributes and
personality traits, including communication, leadership, teamwork, problem-solving, critical
thinking, and time management, among others, are integral to our personal and professional
growth. Soft skills foster cohesion within teams, creating an environment that values respect
and collaboration. They also signify a sense of initiative, enhancing productivity and
resourcefulness. Moreover, these skills instill confidence in my professional abilities,
empowering me to effectively navigate workplace challenges with poise and influence others.
Notably, they serve as distinguishing factors in the eyes of recruiters and organizations, as
they indicate the ability to learn quickly and independently, reducing the need for extensive
training. Reflecting on the four soft skills highlighted - time management, presentation skills,
communication skills, and emotional intelligence - each skill brings its unique advantages.

REFERENCES

Pomerantez Career Centre. Definition and benefits of an internship. Retrieved

from https://careers.uiowa.edu/students

Will Kenton. What are soft skills? Retrieved from

https://www.investopedia.com/terms/s/soft-skills.asp

UPSA E-Learning lecture slides.