Dell 1355 Color Laser Manual
Dell 1355 Color Laser Manual
Dell 1355 Color Laser Manual
Color Printer
User's Guide
www.dell.com | support.dell.com
This manual downloaded from http://www.manualowl.com
This manual downloaded from http://www.manualowl.com
Contents
2 Finding Information . . . . . . . . . . . . . . . . . 25
3 Product Features . . . . . . . . . . . . . . . . . . . 29
Rear View . . . . . . . . . . . . . . . . . . . . . . . . 34
Space Requirements . . . . . . . . . . . . . . . . . . 34
Contents 1
Operator Panel . . . . . . . . . . . . . . . . . . . . . . 36
Ordering Supplies . . . . . . . . . . . . . . . . . . . . 37
2 Contents
8 Loading Paper . . . . . . . . . . . . . . . . . . . . . 59
Loading Print Media in the Multipurpose Feeder (MPF) 59
Contents 3
4 Contents
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . 194
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Contents 5
15 Printing . . . . . . . . . . . . . . . . . . . . . . . . . 229
Tips for Successful Printing . . . . . . . . . . . . . . . 229
Tips on Storing Print Media . . . . . . . . . . . . 229
Avoiding Paper Jams . . . . . . . . . . . . . . . . 229
6 Contents
16 Copying . . . . . . . . . . . . . . . . . . . . . . . . . 235
Loading Paper for Copying . . . . . . . . . . . . . . . 235
Contents 7
17 Scanning . . . . . . . . . . . . . . . . . . . . . . . . 253
Scanning Overview . . . . . . . . . . . . . . . . . . . 253
18 Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Using the Numeric Keypad to Enter Characters . . . . 285
Keypad Letters and Numbers . . . . . . . . . . . 285
Changing Numbers or Names . . . . . . . . . . . 286
Inserting a Pause . . . . . . . . . . . . . . . . . . 286
8 Contents
Contents 9
10 Contents
Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . 356
Chart Print . . . . . . . . . . . . . . . . . . . . . 356
Environment Sensor Info . . . . . . . . . . . . . . 356
Clean Developer . . . . . . . . . . . . . . . . . . 356
Refresh Mode . . . . . . . . . . . . . . . . . . . 357
Contents 11
Reports/List . . . . . . . . . . . . . . . . . . . . . . . 373
System Settings . . . . . . . . . . . . . . . . . . 373
Panel Settings . . . . . . . . . . . . . . . . . . . 373
Job History . . . . . . . . . . . . . . . . . . . . . 374
Error History . . . . . . . . . . . . . . . . . . . . 374
Color Test Page . . . . . . . . . . . . . . . . . . . 374
Protocol Monitor . . . . . . . . . . . . . . . . . . 374
Address Book . . . . . . . . . . . . . . . . . . . . 374
Fax Activity . . . . . . . . . . . . . . . . . . . . . 374
12 Contents
24 Specifications . . . . . . . . . . . . . . . . . . . . 429
Operating System Compatibility . . . . . . . . . . . . 429
Dimensions . . . . . . . . . . . . . . . . . . . . . . . 430
Contents 13
Environment . . . . . . . . . . . . . . . . . . . . . . . 431
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 431
14 Contents
Troubleshooting .......................................475
27 Troubleshooting . . . . . . . . . . . . . . . . . . 477
Basic Printer Problems . . . . . . . . . . . . . . . . . 477
Contents 15
Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
Misfeed jam . . . . . . . . . . . . . . . . . . . . 492
Multi-feed jam . . . . . . . . . . . . . . . . . . . 493
Appendix ...................................................501
B Appendix . . . . . . . . . . . . . . . . . . . . . . . . 503
Dell Technical Support Policy . . . . . . . . . . . . . . 503
16 Contents
Contents 17
19
Reproduction of these materials in any manner whatsoever without the written permission of
Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft,
Windows, Windows Server, and Windows Vista are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries; Adobe is either a registered
trademark or a trademark of Adobe Systems Incorporated in the United States and/or other
countries; Wi-Fi is a registered trademarks of the Wi-Fi Alliance.
XML Paper Specification (XPS): This product may incorporate intellectual property owned by
Microsoft Corporation. The terms and conditions upon which Microsoft is licensing such
intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369; DES: This
product includes software developed by Eric Young (eay@mincom.oz.au); AES: Copyright ©
2003, Dr Brian Gladman, Worcester, UK. All rights reserved. This product uses published AES
software provided by Dr Brian Gladman under BSD licensing terms; TIFF (libtiff): Copyright ©
1988-1997 Sam Leffler and Copyright © 1991-1997 Silicon Graphics, Inc.; ICC Profile (Little
cms): Copyright © 1998-2004 Marti Maria.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in
trademarks and trade names other than its own.
Our printer software uses some of the codes defined by the Independent JPEG Group.
____________________
If you cannot find the icon on your desktop, follow the procedure below.
a Navigate to x:\abc\Dell Printers\Dell 1355 Multifunction Color
Printer\Reorder, where x:\abc is the location where the printer
software is installed.
b Click the file dl1armm.exe.
c Click File on the toolbar.
d Choose Send To from the drop-down menu, and then click
Desktop(create shortcut) on the submenu that appears.
Finding Information 25
26 Finding Information
Finding Information 27
Product Features 29
Manual Duplex Print is to print two or Print From USB Memory feature allows
more pages on the front and back you to print directly from your USB
side of a single sheet of paper manually. storage device without starting your
This feature allows you to reduce the computer. Without requiring you to
paper consumption. start your computer and an application,
For more information, see "Manual this feature allows quick printing with
Duplex Printing (Windows Printer simple procedures.
Driver Only)" on page 218. For more information, see "Direct Print
Using the USB Storage Device" on
page 231.
30 Product Features
Product Features 31
Front View
1 2 3 4 5 6
14 13 12 11 10 9 8 7
12
11 2
10
9 3
8 4
7 6
Space Requirements
Place the printer at a location such that there is adequate space for using the
printer feeder and covers.
1 2
1 ADF Cover
2 Document Guides
3 Document Glass
4 Document Feeder Tray
Operator Panel
Security slot
For details, see the operating instructions supplied with the Kensington lock.
Ordering Supplies
You can order consumables from Dell on the Internet when using a networked
printer. Enter the IP address of your printer in your web browser, launch the
Dell Printer Configuration Web Tool, and click the Order Supplies at: to
order toner for your printer.
You can also order toner cartridges by the following method:
1 Click Start All Programs Dell Printers Additional Color Software
Dell Supplies Management System.
The Dell Supplies Management System window appears.
2 Select your printer from the Select Printer Model list.
3 If ordering from the web:
a Select a web address from the Select Reorder URL list.
b Click the Visit Dell printer supplies ordering web site.
The Dell 1355 Color MFP - Dell Supplies Management System
screen appears.
c Enter the Service Tag, and then click OK.
The Service Tag is located inside the toner access cover of your printer.
If you order by phone, call the number that appears in the Order by Phone
section.
39
2
3
4
2 USB Port
4 Phone Connector
USB Cable
The following operating systems support USB connection:
• Microsoft® Windows® XP
• Microsoft Windows XP 64-bit Edition
• Windows Server® 2003
• Windows Server 2003 x64 Edition
• Windows Server 2008
• Windows Server 2008 64-bit Edition
• Windows Server 2008 R2
• Windows Vista®
• Windows Vista 64-bit Edition
USB port
3 Connect the other end of the cable into a USB port of the computer.
NOTE: Do not connect the printer USB cable to the USB connector available
on the keyboard.
Network Connection
To connect the printer to a network:
1 Ensure that the printer, computer and any other connected devices have
been turned off and all cables have been disconnected.
2 Connect the Ethernet cable.
NOTE: Connect the Ethernet cable, only if you need to setup a wired connection.
To connect the printer to the network, connect one end of an Ethernet cable
into the Ethernet port at the rear of the printer, and the other end to a LAN
drop or hub.
To setup a wireless connection, see "Configuring Wireless Settings (Dell
1355cnw Multifunction Color Printer Only)" on page 85.
Phone connector
Blue plug
To an external telephone
or answering machine
Phone connector
Yellow terminator
English
Français
Italiano
Deutsch
Español
Dansk
Nederlands
Norsk
Svenska
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UTC +06:00
NOTE: When you use IPv6 Mode for network printing, the Tool Box cannot be used
to assign an IP address.
Loading Paper 59
NOTE: Read the instruction sheet before you use the PSI.
4 Pull the length guide forward until it stops.
60 Loading Paper
Loading Paper 61
8 Load paper on the MPF with the top edge first and with the recommended
print side facing up.
62 Loading Paper
10 Slide the length guide towards the printer until it touches the print media.
Loading Paper 63
64 Loading Paper
Loading Paper 65
2 Slide the PSI forward, and then align the PSI to the marking on the paper
tray.
66 Loading Paper
4 Load print media on the PSI with the top edge first and with the
recommended print side facing up.
Loading Paper 67
6 Select the paper type from the printer driver if the loaded print media is
not standard plain paper. If a user-specified print media is loaded in the
PSI, you must specify the paper size setting by using the printer driver.
68 Loading Paper
USB Printing
A personal printer is a printer attached to your computer or a print server
using a USB. If your printer is attached to a network and not your computer,
see "Network Connection Setup" on page 74.
Before Installation
Before you start remote installation, perform the following procedures.
Item Specification
Connectivity Wireless
Connectivity Standard IEEE 802.11b/802.11g compliant
Bandwidth 2.4 GHz
Data Transfer Rate 802.11g: 54, 48, 36, 24, 18, 12, 9, 6 Mbps
802.11b: 11, 5.5, 2, 1 Mbps
Security WEP (64/128bits), WPA-PSK (TKIP, AES), WPA-
2PSK (AES)
Certifications Wifi, WPA2.0 (Personal)
Wifi Protected Setup(WPS) Push Button Configuration (PBC), Personal
Identification Number (PIN)
You can select a method to configure a wireless setting from the following:
NOTE: For information on how to install a wireless, see "Using Wizard Setup to
Configure Wireless Settings" on page 86 or "Using Advanced Setup to Configure
Wireless Settings" on page 88.
Ethernet Cable
1 Select Ethernet Cable, and then click Next.
2 Follow the instructions, and then click Next.
The Advanced Configuration Tool screen appears.
3 Select the printer to be configured in the Select Printer screen, and then
click Next.
NOTE: If the printer to be configured is not listed in the Select Printer screen,
try the following steps:
• Click Refresh to update the information.
• Click Enter IP Address, and then enter the IP address of your printer.
4 Enter the SSID.
5 Select Type of wireless network.
6 Configure the security setting, and then click Next.
The IP Address Settings screen appears.
7 Select IP Mode depending on your network scheme.
When IPv4 is selected:
Configure the following:
a Select Type.
b Enter the following items:
• IP address of your printer
• Subnet Mask
• Gateway Address
When IPv6 is selected:
Configure the following:
a Select Use Manual Address.
b Enter IP address of your printer.
WPS-PIN
NOTE: WPS-PIN (Wi-Fi Protected Setup-Personal Identification Number) is a
method to authenticate and register devices required for wireless configuration, by
entering PIN assignments to a printer and computer. This setting, performed
through access point, is available only when the access points of your wireless
router supports WPS.
1 Select WPS-PIN, and then click Next.
2 Follow the instructions until the Check Setup screen appears.
3 Confirm there are no errors displayed on the operator panel, and then click
NO on the Check Setup screen.
NOTE: If you see any errors, click YES and follow the instruction.
WPS-PBC
NOTE: WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration) is a method to
authenticate and register devices required for wireless configuration, by pressing
the button provided on the access point via wireless routers, and then performing
WPS-PBC setting on the operator panel. This setting is available only when the
access point supports WPS.
1 Select WPS-PBC, and then click Next.
2 Follow the instructions until the Check Setup screen appears.
3 Confirm there are no errors displayed on the operator panel, and then click
NO on the Check Setup screen.
NOTE: If you see any errors, click YES and follow the instruction.
Operator Panel
1 Select Operator Panel, and then click Next.
IP Address
169.254.000.041
i Click the Move up button to move the newly added SSID to the top
of the list.
j Click OK to close the Property dialog box.
For Windows Vista:
a Open Control Panel.
b Select Network and Internet.
c Select Network and Sharing Center.
d Select Connect to a network.
e Select dell_device from the network items listed in Connect to a
network.
For Windows® XP, Windows XP 64-bit Edition, Windows Server® 2003, Windows
Server 2003 x64 Edition
1 Click Start Printers and Faxes.
2 Right-click this printer icon and select Properties.
3 From the Sharing tab, check the Share this printer check box, and then
type a name in the Share name text box.
4 Click Additional Drivers and select the operating systems of all network
clients using this printer.
5 Click OK.
If the files are not present in your computer, then you will be prompted to
insert the server operating system CD.
Wait for the driver information to be copied from the server computer to
the client computer, and for a new printer object to be added to the
Printers and Faxes folder. The time taken to copy varies based on the
network traffic.
Close My Network Places.
4 Print a test page to verify installation.
a Click start (Start for Windows Server 2003 / Windows Server 2003 x64
Edition) Settings (for Windows XP / Windows XP 64-bit Edition)
Printers and Faxes.
b Select the printer you have installed.
c Click File Properties.
d On the General tab, click Print Test Page.
Peer-to-Peer
If you use the peer-to-peer method, the printer driver is installed on each
client computer. The client computers can modify the drivers and handle the
print jobs.
For Windows XP, Windows XP 64-bit Edition, Windows Server 2003, Windows
Server 2003 x64 Edition
1 Click start (Start for Windows Server 2003 / Windows Server 2003 x64
Edition) Settings (for Windows XP / Windows XP 64-bit Edition)
Printers and Faxes.
2 Click Add a Printer to launch the Add Printer wizard.
3 Click Next.
4 Select A network printer, or a printer attached to another computer, and
then click Next. If the printer is not listed, type in the path of the printer
in the text box.
The server host name is the name of the server computer that identifies it
on the network. The shared printer name is the name assigned during the
server installation process.
4 If this is a new printer, you may be prompted to install a printer driver. If
no system driver is available, specify the location where the driver is
available.
5 Select Yes if you want this printer to be set as the default printer, and then
click Next.
6 If you want to verify installation, click Print a test page.
7 Click Finish.
When a test page is printed successfully, installation is complete.
121
The Dell Printer Configuration Web Tool feature also allows you to change
the printer settings and keep track of printing trends.
Printer Status
Use the Printer Status menu to get feedback on the printer status. When a
toner cartridge is running low, click the order supplies link on the first screen
to order an additional toner cartridge.
Printer Jobs
Use the Printer Jobs menu to contain information on the Job List page and
Completed Jobs page.
These pages show the details of the status regarding each protocol or job.
Printer Settings
Use the Printer Settings menu to change printer settings and view the settings
in the operator panel remotely.
Print Volume
Use the Print Volume option to check the number of pages printed for each
paper size.
Address Book
Use the Address Book menu to view or edit the e-mail address, phone number,
server address, and fax number entries in the Address Book, or to register new
entries.
Tray Settings
Use the Tray Settings menu to get information about the paper size and type
of paper loaded in the Multipurpose Feeder (MPF).
E-Mail Alert
Use the E-Mail Alert menu to receive an e-mail when the printer needs
supplies or intervention. Enter your name or the key operator name in the e-
mail list box to be notified. Set E-mail Alert also when using the Scan to E-
mail feature.
Set Password
Use the Set Password menu to lock the Dell Printer Configuration Web Tool
with a password so that other users do not inadvertently change the printer
settings you selected.
NOTE: You must log in as an administrator to use this feature.
Online Help
Click Online Help to visit the Dell Support web site.
For Internet Explorer® 6.0, Internet Explorer 7.0, Internet Explorer 8.0
Top Frame
The top frame is located on the top of all pages. When the Dell Printer
Configuration Web Tool is activated, the current status and specifications of
the printer are displayed in the top frame on every page.
The following items are displayed in the top frame.
Left Frame
The left frame is located on the left side of all pages. The menu titles
displayed in the left frame are linked to corresponding menus and pages. You
can go to the corresponding page by clicking their characters.
The following menus are displayed in the left frame.
Printer Status
Use the Printer Status menu to check the status of consumables, hardware,
and specifications of the printer.
Printer Status
Purpose:
To check the status of the consumables and trays.
Values:
Printer Events
Purpose:
When faults such as Out of Paper or Rear Cover is Open occur, the details of
all alerts or indications of faults are displayed in the Printer Events page.
Values:
Printer Information
Purpose:
To display the system information of the printer. This page can also be
displayed by clicking Printer Information in the left frame.
Values:
Printer Jobs
The Printer Jobs menu contains information on the Job List and Completed
Jobs pages. These pages show the details of the status regarding each protocol
or the print jobs.
Job List
Purpose:
To confirm the print jobs that are being processed. Click the Refresh button to
update the screen.
Values:
Completed Jobs
Purpose:
To check the completed jobs. Up to 20 latest jobs are displayed. Click the
Refresh button to update the screen.
Values:
Printer Settings
Use the Printer Settings menu to display the Printer Settings Report and to
configure the printer settings.
The following tabbed pages are displayed at the top of the right frame.
Menu Settings
Purpose:
To display the current settings of your printer.
Values:
System Settings Power Saver Displays the time taken by the printer before it
Timer - Sleep enters the power saver timer - sleep after it
finishes a job.
Power Saver Displays the time taken by the printer before it
Timer - Deep enters the power saver timer - deep sleep after it
Sleep goes into the power saver timer mode 1.
Auto Reset Displays the time taken by the printer before it
automatically resets the settings for Copy, Scan, or
Fax on the operator panel to the defaults when no
additional settings are made.
Control Panel Displays the volume of the tone that is emitted
Tone when the operator panel input is correct. Off
indicates that the tone is disabled.
Panel Alert Displays the volume of the tone that is emitted
Tone when the operator panel input is incorrect. Off
indicates that the tone is disabled.
Job Tone Displays the volume of the tone that is emitted
when a job is complete. Off indicates that the
tone is disabled.
Alert Tone Displays the volume of the tone that is emitted
when a problem occurs. Off indicates that the
tone is disabled.
Out of Paper Displays the volume of the tone that is emitted
Tone when the printer runs out of paper. Off indicates
that the tone is disabled.
Auto Clear Displays the volume of the tone that is emitted 5
Alert Tone seconds before the printer performs auto clear. Off
indicates that the tone is disabled.
Reports
Purpose:
To print the settings and history information of your printer.
Values:
System Settings Click the Start button to print the system settings page.
Printer Settings
The Printer Settings tab contains the System Settings, Secure Settings, Copy
Defaults, Copy Color Balance, Copy Settings, Scan Defaults, Fax Defaults, and Fax
Settings pages.
System Settings
Purpose:
To configure the basic printer settings.
Values:
Power Saver Specifies the time taken by the printer before it enters the power
Timer - Sleep*1 saver timer mode 1 after it finishes a job.
Power Saver Specifies the time taken by the printer before it enters the power
Timer - Deep saver timer mode 2 after it goes into the power saver timer mode 1.
Sleep
Auto Reset Specifies the time taken by the printer before it automatically
resets the settings for Copy, Scan, or Fax on the operator panel to
the defaults when no additional settings are made.
Control Panel Sets the volume of the tone that is emitted when the operator
Tone panel input is correct, or disables the tone.
Panel Alert Tone Sets the volume of the tone that is emitted when the operator
panel input is incorrect, or disables the tone.
Job Tone Sets the volume of the tone that is emitted when a job is complete,
or disables the tone.
Alert Tone Sets the volume of the tone that is emitted when a problem occurs,
or disables the tone.
Out of Paper Sets the volume of the tone that is emitted when the printer runs
Tone out of paper, or disables the tone.
Secure Settings
Panel Lock
Purpose:
To restrict access to Admin Menu with a password, and to set or change the
password.
NOTE: This menu sets a password to lock the operator panel. When you change
the password for the Dell Printer Configuration Web Tool, click Set Password on the
left frame and set the password.
Values:
Copy Service Enables you to set a password for the Copy Service feature.
Lock Set
Scan Service Enables you to set a password for the Scan Service feature.
Lock Set
Fax Service Enables you to set a password for the Fax Service feature.
Lock Set
Print from USB Enables you to set a password for the USB-Print Service feature.
New Password Sets a password required to use the Copy, Scan, Fax, and USB-Print
services.
Re-enter Enter the new password again to confirm.
Password
Secure Receive
Purpose:
Enables you to set a password to secure the incoming faxes. When the Secure
Receive feature is enabled, the printer stores incoming faxes and prints them
when the correct password is entered on the operator panel.
NOTE: This menu sets a password to lock printing incoming fax. When changing
the password for the Dell Printer Configuration Web Tool, click Set Password on the
left frame and set the password.
Values:
Secure Receive Enables you to set a password to secure the incoming faxes.
Set
New Password Sets a password that is required to print incoming faxes.
Copy Defaults
Purpose:
To create your own default Copy settings.
Values:
Copy Settings
Purpose:
To configure the Copy settings.
Scan Defaults
Purpose:
To create your own default Scan settings.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Values:
Fax Defaults
Purpose:
To create your own default Fax settings.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Values:
Receive Mode Telephone Automatic fax reception is turned off. You can
receive a fax by picking up the handset of the
external telephone, pressing the remote receive code,
and then pressing .
Fax* Automatically receives faxes.
Telephone/ When the printer receives an incoming fax, the
Fax external telephone rings for the time specified in
Auto Receive Fax/Tel, and then the printer
automatically receives a fax. If an incoming call is not
a fax, the printer beeps from the internal speaker
indicating that the call is a telephone call.
Answer The printer can share a telephone line with an
Machine/ answering machine. In this mode, the printer will
Fax monitor the fax signal and pick up the line if there
are fax tones. If the phone communication is using
serial transmission in your country (such as Germany,
Sweden, Denmark, Austria, Belgium, Italy, France
and Switzerland), this mode is not supported.
DRPD Before using the Distinctive Ring Pattern Detection
(DRPD) option, a distinctive ring service must be
installed on your telephone line by the telephone
company. After the telephone company has provided
a separate number for faxing with a distinctive ring
pattern, configure the fax setup to monitor for that
specific ring pattern.
Auto Receive Fax Sets the interval at which the printer goes into the fax receive
mode after receiving an incoming call.
Auto Receive Sets the interval at which the printer goes into the fax receive
Tel/Fax mode after the external telephone receives an incoming call.
Printer Maintenance
The Printer Maintenance tab contains the Paper Density, Adjust BTR, Adjust
Fuser, Auto Registration Adjustment, Color Registration Adjustment, Clean
Developer, Adjust Altitude, Reset Defaults, Non-Dell Toner, Clock Settings, and
Web Link Customization pages.
Paper Density
Purpose:
To specify the paper density.
Values:
Adjust BTR
Purpose:
To specify the optimum voltage settings for printing for the transfer roller
(BTR). To lower the voltage, set negative values. To increase, set positive
values.
The default settings may not give the best output on all paper types. If you
see mottles on the print output, try to increase the voltage. If you see white
spots on the print output, try to decrease the voltage.
NOTE: The print quality changes depending on the values you select for this item.
Values:
Plain Sets the reference voltage setting for the transfer roller for plain
paper within the range of -3 to 3.
Plain Thick Sets the reference voltage setting for the transfer roller for thick
plain paper within the range of -3 to 3.
Covers Sets the reference voltage setting for the transfer roller for cover
paper within the range of -3 to 3.
Label Sets the reference voltage setting for the transfer roller for labels
within the range of -3 to 3.
Coated Sets the reference voltage setting for the transfer roller for coated
paper within the range of -3 to 3.
Recycled Sets the reference voltage setting for the transfer roller for recycled
paper within the range of -3 to 3.
Envelope Sets the reference voltage setting for the transfer roller for
envelopes within the range of -3 to 3.
Adjust Fuser
Purpose:
To specify the optimum temperature settings for printing for the fuser. To
lower the temperature, set negative values. To increase, set positive values.
Plain Sets the temperature settings for the fuser for plain paper within
the range of -3 to 3.
Plain Thick Sets the temperature settings for the fuser for thick plain paper
within the range of -3 to 3.
Covers Sets the temperature settings for the fuser for cover paper within
the range of -3 to 3.
Label Sets the temperature settings for the fuser for labels within the
range of -3 to 3.
Coated Sets the temperature settings for the fuser for coated paper within
the range of -3 to 3.
Recycled Sets the temperature settings for the fuser for recycled paper within
the range of -3 to 3.
Envelope Sets the temperature settings for the fuser for envelopes within the
range of -3 to 3.
Clean Developer
Purpose:
Adjust Altitude
Purpose:
To specify the altitude of the location where the printer is installed.
The discharge phenomenon for charging the photo conductor varies with
barometric pressure. Adjustments are performed by specifying the altitude of
the location where the printer is being used.
NOTE: An incorrect altitude adjustment setting leads to poor printing quality,
incorrect indication of remaining toner.
Values:
0 meter* Specifies the altitude of the location where the printer is installed.
1000 meters
2000 meters
3000 meters
Reset Defaults
Purpose:
Non-Dell Toner
Purpose:
To use toner cartridge of another manufacturer.
NOTE: Using non-Dell-brand toner cartridges may make some printer features
unusable, reduce print quality and decrease the reliability of your printer. Dell
recommends only new Dell-brand toner cartridges for your printer. Dell does not
provide warranty coverage for problems caused by using accessories, parts, or
components not supplied by Dell.
NOTE: Before you use toner cartridge of another manufacturer, be sure to restart
the printer.
Clock Settings
Purpose:
To set the date and time, and regional time zone of the printer.
Values:
Select Reorder Select the Regular or Premier web address to be linked to Order
URL Supplies at: in the left frame.
Regular Displays the regular web address
(http://accessories.us.dell.com/sna) that can be linked to Order
Supplies at: in the left frame.
Premier Displays the premier web address (http://premier.dell.com) that
can be linked to Order Supplies at: in the left frame.
Basic Information
Purpose:
To configure the basic information of the printer.
Values:
NOTE: The Auto Refresh feature is effective for the contents of the top frame,
Printer Status page, Job List page, and Completed Jobs page.
Port Settings
Purpose:
To enable or disable printing connectors and management protocol features.
Values:
NOTE: The settings in the Port Settings page will be valid only when the printer is
rebooted. When you change or configure the settings, click the Apply New Settings
button to apply the new settings.
NOTE: This item is available only when the printer is connected with a wireless
network.
TCP/IP
Purpose:
To configure the IP address, subnet mask, and gateway address of the printer.
Values:
E-Mail Alert
Purpose:
To configure settings for E-Mail Alert. This page can also be displayed by
clicking E-Mail Alert in the left frame.
Values:
SNMP
Purpose:
To configure the detailed settings of SNMP.
Values:
Scan to PC
Purpose:
To specify the client when scanning data.
Values:
Other Features
The Other Features tab contains the Set Password and Reset Print Server pages.
Set Password
Purpose:
To set or change the password that is required to access the setup parameters
of the printer from the Dell Printer Configuration Web Tool.
This page can also be displayed by clicking Set Password in the left frame.
Values:
NOTE: If you forgot your password, initialize NVM (non-volatile memory) to restore
the password to the default (NULL). See "Reset Print Server" on page 178.
NOTE: When you change the password to lock the operator panel, set the
password from Panel Lock Set in the Printer Settings.
Initialize NIC Click the Start button to initialize NVM. Network settings will
NVRAM revert to the factory default settings and reboot the network
Memory and capability.
restart printer.
Print Volume
Use the Print Volume menu to verify the number of printed pages.
Values:
Printer Page Displays the total number of pages printed since the printer was
Count shipped from the factory.
Paper Used Displays the number of pages printed for each paper size.
Address Book
The Address Book menu contains the Fax/E-mail and Server Address pages.
Fax/E-mail
The Fax/E-mail page contains the following subpages.
Address Book Allows you to view, edit, or create address book entries.
Fax Group Allows you to view, edit, or create fax group entries.
E-Mail Group Allows you to view, edit, or create e-mail group entries.
E-Mail Default Allows you to view, edit, or set the default e-mail subject and
Setup message.
Address List to: Selecting each button displays a list of entries for the group of user
IDs indicated on the button.
ID:Name Displays a user ID and the name of the user registered under that
user ID. IDs without an entry show (Not in Use) in the Name
column.
GroupID:Name Displays a fax group ID and the assigned group name. IDs without
an entry show (Not in Use) in the Name column.
Delete Deletes the entry for the selected group ID.
Confirm / Displays a dialog box where you can edit the entry for the selected
Change group ID.
Create Displays a dialog box where you can create a new entry under the
selected group ID.
GroupID:Name Displays a group ID and the assigned group name. IDs without an
entry show (Not in Use) in the Name column.
Delete Deletes the entry for the selected group ID.
Confirm/ Displays a dialog box where you can edit the entry for the selected
Change group ID.
Create Displays a dialog box where you can create a new entry under the
selected group ID.
Server Address
Tray Settings
Use the Tray Settings menu to set the paper size and type of paper loaded in
the Multipurpose Feeder (MPF).
Values:
Paper
For the best print quality in color, use 75 g/m2 (20 lb) xerographic, grain long
paper. For the best print quality in black and white, use 90 g/m2 (24 lb)
xerographic, grain long paper. Before buying large quantities of any print
media, it is recommended that you try a sample first.
When loading paper, identify the recommended print side on the paper
package, and load the paper accordingly. See "Loading Print Media in the
Multipurpose Feeder (MPF)" on page 59 and "Loading Print Media in the
Priority Sheet Inserter (PSI)" on page 66 for detailed loading instructions.
Paper Characteristics
The following paper characteristics affect print quality and reliability. It is
recommended that you follow these guidelines when evaluating new paper
stock.
Weight
Both MPF and PSI automatically feed paper whose weights range from 60 to
163 g/m2 (16 to 44 lb bond) grain long. Paper lighter than 60 g/m2 (16 lb) may
not feed properly, and could cause paper jams. For best performance, use 75
g/m2 (20 lb bond) grain long paper.
Curl
Curl is the tendency of print media to curve at its edges. Excessive curl can
cause paper feeding problems. Curl usually occurs after the paper passes
through the printer, where it is exposed to high temperatures. Storing paper
Smoothness
The degree of paper smoothness directly affects print quality. If the paper is
too rough, the toner does not fuse to the paper properly, resulting in poor
print quality. If the paper is too smooth, it can cause paper feeding problems.
Smoothness between 150 and 250 Sheffield points produces the best print
quality.
Moisture Content
The amount of moisture in the paper affects both print quality and the ability
of the printer to feed the paper properly. Leave the paper in its original
packaging until you are ready to use it. This limits the exposure of the paper
to moisture changes that can degrade its performance.
Grain Direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is
either grain long, running the length of the paper, or grain short, running the
width of the paper. For 60 to 135 g/m2 (16 to 36 lb bond) paper, grain long
fibers are recommended. For paper heavier than 135 g/m2 (36 lb bond), grain
short is preferred.
Fiber Content
Most high-quality xerographic paper is made from 100% chemically pulped
wood. Paper containing fibers such as cotton possess characteristics that can
result in degraded paper handling.
Recommended Paper
To ensure the best print quality and feed reliability, use dry 75 g/m2 (20 lb)
xerographic paper. Business paper designed for general business use also
provide acceptable print quality. Only use paper able to withstand high
temperatures without discoloring, bleeding, or releasing hazardous emissions.
The laser printing process heats paper to high temperatures. Check with the
manufacturer or vendor to determine whether the paper you have chosen is
acceptable for laser printers.
Unacceptable Paper
The following paper types are not recommended for use with the printer:
• Chemically treated paper used to make copies without carbon paper, also
known as carbonless paper, carbonless copy paper (CCP), or no carbon
required (NCR) paper
• Preprinted paper with chemicals that may contaminate the printer
• Preprinted paper that can be affected by the temperature in the fuser
• Preprinted paper that require a registration (the precise print location on
the page) greater than ±0.09 inches, such as optical character recognition
(OCR) forms
In some cases, you can adjust registration with your software program to
successfully print on these forms.
• Coated paper (erasable bond), synthetic paper, thermal paper
• Rough-edged, rough or heavily textured surface paper, or curled paper
• Recycled paper containing more than 25% post-consumer waste that do
not meet DIN 19 309
• Multiple-part forms or documents
• Print quality may deteriorate (blank spaces or blotches may appear in the
text) when printing on talc or acid paper.
• Moist paper that may cause wrinkle
Selecting Paper
Proper paper selection helps prevent jams and ensures trouble-free printing.
To help avoid jams or poor print quality:
• Always use new, dry, and undamaged paper.
• Before loading the paper, identify the recommended print side of the
paper. This information is usually indicated on the paper package.
• Do not use paper that you have cut or trimmed yourself.
Printing on Letterhead
Check with the manufacturer or vendor to determine whether the pre-printed
letterhead you have selected is acceptable for laser printers.
Loading Letterhead
Load the letterhead in the printer with the print side facing up. Ensure that
the title on the letter head enters the printer first.
Multipurpose Feeder (MPF) Priority Sheet Inserter (PSI)
Labels
Your printer can print on many labels designed only for use with laser printers.
When selecting labels:
• Label adhesives, face sheet (printable stock), and topcoats must be able to
withstand temperatures of 205°C (401°F) and pressure of 25 pounds per
square inch (psi).
• Use labels that can be without sealing, excessive curling, wrinkling, or
releasing hazardous emissions.
• Do not use label sheets with a slick backing material.
NOTICE: Before buying large quantities of any print media, it is recommended that
you try a sample first.
When printing on labels:
• Use labels that can withstand temperatures of 205°C (401°F) without
sealing, excessive curling, wrinkling, or releasing hazardous emissions.
• Set the paper type to Label from the printer driver.
• Do not load labels together with paper in the same tray.
• Do not print within 1 mm (0.04 inches) of the die-cut.
• Do not print within 1 mm (0.04 inches) of the edge of the label, of the
perforations, or between die-cuts of the label.
• Do not print a label through the printer more than once.
• Portrait orientation is preferred, especially when printing bar codes.
• Do not use labels that have exposed adhesive.
• Use full label sheets. Partial sheets may cause labels to peel off during
printing, resulting in a jam.
SEF LEF
Capacity
Multipurpose Feeder (MPF) can hold:
• 150 sheets of standard paper
• 16.2 mm (0.64 inches) of thick paper
• One sheet of coated paper
• 16.2 mm (0.64 inches) of post cards
• Five envelopes
• 16.2 mm (0.64 inches) of labels
Priority Sheet Inserter (PSI) can hold:
• 10 sheets of standard paper or one sheet of other paper
7 Load print media on the MPF with the top edge first and with the
recommended print side facing up.
9 Slide the length guide towards the printer until it touches the print media.
10 Insert the PSI into the printer and then align the PSI to the marking on
the paper tray.
When Loading C5
Load envelopes with the side to be printed on facing up, with the flap open.
NOTE: If envelopes are still not fed correctly, add some bending to the flap of the
envelopes as shown in the following illustration.
The amount of the bending shall be 5 mm (0.20 inches) or less.
Loading Letterhead
Load the letter head in the printer with the print side facing up. Ensure that
the title on the letter head enters the printer first.
2 Slide the PSI forward, and then align the PSI to the marking on the paper
tray.
4 Before loading the print media, flex the sheets back and forth, and then
fan them. Straighten the edges of the stack on a level surface.
6 Adjust the width guides until they rest lightly against the edges of the
stack of print media.
When Loading C5
Load envelopes with the side to be printed on facing up, with the flap open.
NOTE: If envelopes are still not fed correctly, add some bending to the flap of the
envelopes as shown in the following illustration.
The amount of the bending shall be 5 mm (0.20 inches) or less.
Loading Letterhead
Load the letter head in the printer with the print side facing up. Ensure that
the title on the letter head enters the printer first.
2 After the even pages are printed, remove the paper stack from the output
tray and set them as they are (with the blank side facing up).
NOTE: Warped or curled prints can cause paper jams. Straighten them
before setting them.
NOTE: Printing on both sides of the paper is not possible if the document
consists of various sizes of papers.
NOTE: When you pull out envelopes or small size print media, lift up the scanner
unit.
227
Printing 229
230 Printing
Printing 231
232 Printing
Printing 233
234 Printing
Preparing a Document
You can use the document glass or the Automatic Document Feeder (ADF)
to load an original document for copying, scanning and sending a fax. You can
load up to 35 sheets of 75 g/m2 (20 lb) documents for one job using the ADF
or one sheet at a time using the document glass.
CAUTION: Avoid loading documents that are smaller than 5.5 in. by 5.5 in. (139.7
mm by 139.7 mm) or larger than 8.5 in. by 14 in. (215.9 mm by 355.6 mm), different
sizes or weights together, or booklets, pamphlets, transparencies, or documents
having other unusual characteristics in ADF.
CAUTION: Carbon-paper or carbon-backed paper, coated paper, onion skin or
thin paper, wrinkled or creased paper, curled or rolled paper or torn paper cannot
be used in ADF.
CAUTION: Do not use the documents with staples, paper clips or exposed to
adhesives or solvent based materials such as glue, ink and correcting fluid in ADF.
NOTE: To get the best scan quality, especially for color or gray scale images, use
the document glass instead of the ADF.
Copying 235
2 Place the document face down on the document glass and align it with the
registration guide on the top left corner of the glass.
236 Copying
NOTE: Ensure that you use the document guides before copying a legal-size
document.
2 Customize the copy settings including the number of copies, copy size,
contrast, and image quality. For more information, see "Setting Copy
Options" on page 238.
Copying 237
Number of Copies
To specify the number of copies from 1 to 99.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Enter the number of copies using the numeric keypad to select the desired
value.
4 Press the (Start) button to begin copying.
Color
To select mode for color or black and white copying.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
238 Copying
Collated
To sort the copy output: For example, if you make two copies of three page
documents, one complete three page document will print followed by the
second complete document.
NOTE: Copying documents with a large amount of data may exhaust available
memory.
If a memory shortage occurs, cancel the collating by turning Collated to
Uncollated on the operator panel.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Ensure that Collated is highlighted, and then press the button.
4 Press the button to select the desired setting, and then press the
button.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Copying 239
Reduce/Enlarge
To reduce or enlarge the size of a copied image, from 25 percent to 400
percent when you copy original documents from the document glass or ADF.
NOTE: When you make a reduced copy, black lines may appear at the bottom of
your copy.
NOTE: This item is available only when Multiple-Up is set to Off or
Manual.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Press the button until Reduce/Enlarge is highlighted, and then
press the button.
4 Press the button to select the desired settings, and then press the
button.
mm series
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
200%
A5A4 (141%)
A5B5 (122%)
100%*
240 Copying
inch series
200%
StmtLgl (154%)
StmtLtr (129%)
100%*
LglLtr (78%)
LdgrLtr (64%)
50%
Document Size
To specify the default document size:
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Press the button until Document Size is highlighted, and then
press the button.
Copying 241
Original Type
To select the copy image quality.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Press the button until Original Type is highlighted, and then
press the button.
4 Press the button to select the desired settings, and then press the
button.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
242 Copying
Lighter/Darker
To adjust the contrast to make the copy lighter or darker than the original.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Press the button until Lighter/Darker is highlighted, and then
press the button.
4 Press the or button to select the desired settings, and then press the
button.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Lighter2 Makes the copy lighter than the original. Works well with dark
Lighter1 print.
Copying 243
Auto Exposure
To suppress the background of the original to enhance text on the copy.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
244 Copying
Multiple-Up
To print two original images to fit onto one sheet of paper.
Copying 245
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
246 Copying
Margin Top/Bottom
To specify the top and bottom margins of the copy.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
Copying 247
Margin Left/Right
To specify the left and right margins of the copy.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Press the button until Margin Left/Right is highlighted, and
then press the button.
4 Press the or button or enter the desired value using the numeric
keypad, and then press the button.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
248 Copying
Margin Middle
To specify the middle margin of the copy.
1 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass, and close the
document cover.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
2 Press the (Copy) button.
3 Press the button until Margin Middle is highlighted, and then
press the button.
4 Press the or button or enter the desired value using the numeric
keypad, and then press the button.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Copying 249
250 Copying
Copying 251
Type Resolution
Documents 300 dpi black-and-white or 200 dpi
grayscale or color
Documents of poor quality or that 400 dpi black-and-white or 300 dpi
contain small text grayscale
Photographs and pictures 100–200 dpi color or 200 dpi grayscale
Images for an inkjet printer 150–300 dpi
Images for a high-resolution printer 300–600 dpi
Scanning 253
Icons on the ScanDirect bar represent the programs that are limited to
PaperPort and to ScanDirect. To scan and send an item to a program, click the
program icon and then scan the item. ScanDirect automatically starts the
selected program when the scan is complete.
254 Scanning
NOTE: Once you check the Always use this program for this action check box
when selecting 1355cn/1355cnw MFP Scan Button Manager, the selected
application is automatically used without displaying the program selection window.
NOTE: You must use ScanButton Manager on your computer to change the
settings for scanning. For details, see "Quick Launch Utility" on page 410.
Scanning 255
5 Select the desired properties from the Image Quality and Image Options
tabs.
6 Click Scan to start scanning.
7 Follow the on-screen instructions to edit the picture after it is copied to
your computer.
256 Scanning
Scanning 257
258 Scanning
Computer
FTP Server
Scan
Using FTP
Using SMB
Computer
You can select the kind of the server and specify a destination to store the
scanned document with the Dell Printer Configuration Web Tool or Address
Book Editor.
The following items are required to use the Scan to Server/Computer feature.
• Using SMB
To transfer data via SMB, your computer must run on one of the following
operating systems that includes folder sharing.
For Mac OS X, a shared user account is required on the Mac OS X.
• Microsoft Windows Server 2003
• Microsoft Windows Server 2008
• Microsoft Windows Server 2008 R2
• Microsoft Windows XP
Scanning 259
260 Scanning
If you do not use a password for your user login, you need to create a password
on your User Login Account with the following procedure.
Scanning 261
262 Scanning
NOTE: When the following screen appears, click If you understand the
security risks but want to share files without running the wizard, click here,
then select Just enable file sharing, and then click OK.
Scanning 263
264 Scanning
3 Click View tab, and then clear the checkbox of Use simple file sharing
(Recommended).
Scanning 265
266 Scanning
Scanning 267
268 Scanning
Scanning 269
11 Click OK.
NOTE: To add sub-folders, create new folders in the shared folder you have
created.
Example: Folder name: MyShare, Second-level folder name: MyPic,
Third-level folder name: John
You should now see MyShare\MyPic\John in your directory.
After you created a folder, go to "Configuring the Printer Settings" on
page 271.
270 Scanning
Scanning 271
272 Scanning
8
9
Scanning 273
274 Scanning
MyPic
John
Scanning 275
276 Scanning
Scanning 277
MyPic
John
278 Scanning
Scanning 279
2 Load the document(s) face up with top edge in first into the ADF.
OR
Place a single document face down on the document glass.
For details about loading a document, see "Loading an Original Document
on the ADF" on page 296.
3 Press the (Scan) button.
4 Ensure that Scan to USB Memory is highlighted, and then press the
button.
5 Press the button until the your desired folder is highlighted, and then
press the button.
6 Press the (Start) button.
280 Scanning
6 Click Create.
Scanning 281
282 Scanning
Scanning 283
• When prompted to enter a letter, press the appropriate button until the
correct letter appears on the display.
For example, to enter the letter O, press 6.
– Each time you press 6, the display shows a different letter, M, N, O
and finally 6.
– To enter additional letters, repeat the first step.
– Press the button when you are finished.
Faxing 285
Inserting a Pause
For some telephone systems, it is necessary to dial an access code and listen
for a second dial tone. A pause must be entered in order for the access code to
function. For example, enter the access code 9 and then press the
(Redial/Pause) button before entering the telephone number. "-" appears on
the display to indicate when a pause is entered.
286 Faxing
Faxing 287
288 Faxing
Setting Sounds
Speaker Volume
1 Press the (Menu) button.
2 Press the button until System is highlighted, and then press the
button.
3 Press the button until Admin Menu is highlighted, and then press
the button.
4 Press the button until Fax Settings is highlighted, and then press
the button.
5 Press the button until Line Monitor is highlighted, and then press
the button.
6 Press the button until the desired volume is highlighted, and then
press the button.
Faxing 289
Ringer Volume
1 Press the (Menu) button.
2 Press the button until System is highlighted, and then press the
button.
3 Press the button until Admin Menu is highlighted, and then press
the button.
4 Press the button until Fax Settings is highlighted, and then press
the button.
5 Press the button until Ring Tone Volume is highlighted, and
then press the button.
6 Press the button until the desired volume is highlighted, and then
press the button.
7 Reboot the printer by turning the power switch off and then on.
290 Faxing
Option Description
Receive Mode TEL Mode Automatic fax reception is turned off. You can receive
a fax by picking up the handset of the external
telephone, pressing the remote receive code, and then
pressing .
FAX Automatically receives faxes.
Mode*
TEL/FAX When the printer receives an incoming fax, the
Mode external telephone rings for the time specified in Auto
Rec TEL/FAX, and then the printer automatically
receives a fax. If an incoming call is not a fax, the
printer beeps from the internal speaker indicating that
the call is a telephone call.
Ans/FAX The printer can share a telephone line with an
Mode answering machine. In this mode, the printer will
monitor the fax signal and pick up the line if there are
fax tones. If the phone communication is using serial
transmission in your country (such as Germany,
Sweden, Denmark, Austria, Belgium, Italy, France and
Switzerland), this mode is not supported.
DRPD Before using the Distinctive Ring Pattern Detection
Mode (DRPD) option, a distinctive ring service must be
installed on your telephone line by the telephone
company. After the telephone company has provided a
separate number for faxing with a distinctive ring
pattern, configure the fax setup to monitor for that
specific ring pattern.
Auto Rec Fax Sets the interval at which the printer goes into the fax receive mode
after receiving an incoming call.
Auto Rec Sets the interval at which the printer goes into the fax receive mode
TEL/FAX after the external telephone receives an incoming call.
Faxing 291
292 Faxing
Prefix Dial
NOTE: Prefix Dial only supports the environment where you send a fax to the
external line number. To use Prefix Dial, you must do the following from the operator
panel.
1 Press the (Menu) button.
2 Press the button until System is highlighted, and then press the
button.
3 Press the button until Admin Menu is highlighted, and then press
the button.
Faxing 293
294 Faxing
You can change the modem transmission encoding with the following
instructions.
1 When the printer is in Customer Mode, select Fax/Scanner Diag
and press the button.
2 Press the button until Parameter is highlighted, and then press the
button.
3 Press the button until FAX Parameter is highlighted, and then
press the button.
4 Press the button until G3M TX Coding is highlighted, and then
press the button.
5 Press the button until MMR is highlighted, and then press the
button to enable MMR encoding, select MR to enable MR encoding, or
select MH to enable MH encoding.
You can change the modem receive encoding with the following instructions.
1 When the printer is in Customer Mode, select Fax/Scanner Diag
and press the button.
2 Press the button until Parameter is highlighted, and then press the
button.
3 Press the button until FAX Parameter is highlighted, and then
press the button.
4 Press the button until G3M RX Coding is highlighted, and then
press the button.
5 Press the button until MMR is highlighted, and then press the
button to enable MMR encoding, select MR to enable MR encoding, or
select MH to enable MH encoding.
Faxing 295
296 Faxing
Faxing 297
NOTE: Faxes scanned in the Super Fine mode transmit at the highest
resolution supported by the receiving device.
Document Type
To select the default document type for the current fax job:
1 Press the (Fax) button.
2 Press the button until Document Type is highlighted, and then
press the button.
3 Press the button to select the desired setting, and then press the
button.
298 Faxing
Lighter2 Makes the fax lighter than the original. Works well with
Lighter1 dark print.
Faxing 299
300 Faxing
Confirming Transmissions
When the last page of your document has been sent successfully, the printer
beeps and returns to the standby mode.
If something goes wrong while sending your fax, an error message appears on
the display.
If you receive an error message, press the (Cancel) button to clear the
message and try to send the document again.
You can set your printer to print a confirmation report automatically after
each fax transmission. For more information, see "Printing a Report" on
page 319.
Faxing 301
302 Faxing
Example
Faxing 303
304 Faxing
Faxing 305
306 Faxing
Faxing 307
Receiving a Fax
About Receiving Modes
NOTE: To use the TEL/FAX Mode or Ans/Fax mode, attach an answering
machine to the phone connector ( ) on the back of your printer.
When the memory is full, the fax is received in the TEL Mode.
308 Faxing
Faxing 309
310 Faxing
Polling Receive
You can receive faxes from the remote fax machine when you want to receive
it.
1 Press the (Fax) button.
2 Press the button until Polling Receive is highlighted, and then
press the button.
3 Press the button until On is highlighted, and then press the
button.
4 Enter the fax number of the remote machine, and then press the
button.
NOTE: For information on how to enter the fax number of the remote machine,
see "Sending a Fax Manually" on page 300 or "Sending a Fax Automatically" on
page 299.
5 Press the (Start) button.
Automatic Dialing
Speed Dialing
You can store up to 99 frequently dialed numbers in speed dial locations (01–
99).
When the speed dial job specified in the delayed fax or redial exists, you
cannot change the speed dial number from the operator panel or Dell Printer
Configuration Web Tool.
Faxing 311
312 Faxing
Group Dialing
If you frequently send the same document to several destinations, you can
create a group of these destinations and set them under a one-digit group dial
location. This enables you to use a group dial number setting to send the
same document to all the destinations in the group.
NOTE: You cannot include one group dial number within another group dial
number.
Faxing 313
314 Faxing
Faxing 315
316 Faxing
Faxing 317
You can connect a telephone answering device (TAD) directly to the back of
your printer as shown above.
• Set your printer to the Ans/FAX Mode and set Auto Rec Ans/FAX
to specify the time for the TAD.
• When the TAD picks up the call, the printer monitors and takes the line if
fax tones are received and then starts receiving the fax.
• If the answering device is off, the printer automatically goes into the Fax
after the ring tone sounds for a predefined time.
• If you answer the call and hear fax tones, the printer will answer the fax call
if you
Set On Hook to On (you can hear voice or fax tones from the remote
machine), and then press the (Start) button and hang up the receiver.
OR
Press the two-digit remote receive code and hang up the receiver.
318 Faxing
Line
Printer Telephone Answering Device Phone
To the Computer
internet
If you want to use your computer modem for faxing or for a dial-up internet
connection, connect the computer modem directly to the back of your printer
with the TAD as shown above.
• Set your printer to the Ans/FAX Mode and set Auto Rec. Ans/FAX
to specify the time for the TAD.
• Turn off the computer modem's fax-receive feature.
• Do not use the computer modem if your printer is sending or receiving a
fax.
• Follow the instructions provided with your computer modem and fax
application to fax via the computer modem.
Printing a Report
The following reports may be useful when using fax:
Address Book
This list shows all the addresses currently stored in the memory of the printer
as Address Book information.
Fax Activity
This report shows information about the faxes you recently received or sent.
Protocol Monitor
This report shows information about the faxes you recently received or sent.
Procedures:
Faxing 319
320 Faxing
321
Printer Information
Purpose:
To display the information of your printer.
Values:
Menu Settings
Purpose:
To display the current settings of your printer.
Values:
Reports
Purpose:
To print the settings and history information of your printer.
The reports are printed in the paper size specified in system settings. The
default is A4 or Letter.
Values:
TCP/IP Settings
Purpose:
To display the current settings of TCP/IP (Transmission Control
Protocol/Internet Protocol) protocol.
Values:
Tray Settings
Purpose:
To display the paper size and type of paper loaded in the Multipurpose Feeder
(MPF).
Values:
Defaults Settings
Purpose:
To display the default scan, fax, and copy settings of the printer.
Values:
System Settings
Purpose:
To configure the power saving mode, auto clear time, warning tones, time-out
time, operator panel language settings, job log auto print, and mm/inch
setting.
Values:
High
High
Alert Tone Off Does not emit a tone when a problem
occurs.
Low Emits a tone at the specified volume
Medium* when a problem occurs.
High
Out of Paper Off Does not emit a tone when the printer
Tone runs out of paper.
Low Emits a tone at the specified volume
Medium* when the printer runs out of paper.
High
Auto Clear Off* Does not emit a tone before the printer
Alert Tone performs auto clear.
Low Emits a tone at the specified volume 5
Medium seconds before the printer performs auto
clear.
High
All Tones Off Disables all the alert tones.
Low Specifies the volume of all the alert tones
Medium at once.
High
Paper Density
Purpose:
To specify the paper density.
Values:
Adjust BTR
Purpose:
To specify the optimum voltage settings for printing for the transfer roller
(BTR). To lower the voltage, set negative values. To increase, set positive
values.
The default settings may not give the best output on all paper types. If you
see mottles on the print output, try to increase the voltage. If you see white
spots on the print output, try to decrease the voltage.
NOTE: The print quality changes depending on the values you select for this item.
Values:
Plain 0*
-3 – +3
Plain Thick 0*
-3 – +3
Recycled 0*
-3 – +3
Covers 0*
-3 – +3
Coated 0*
-3 – +3
Envelope 0*
-3 – +3
Label 0*
-3 – +3
Apply New After you complete the settings, press the Apply New Settings
Settings button to apply the changes.
Plain 0*
-3 – +3
Plain Thick 0*
-3 – +3
Recycled 0*
-3 – +3
Covers 0*
-3 – +3
Coated 0*
-3 – +3
Envelope 0*
-3 – +3
Label 0*
-3 – +3
Apply New After you complete the settings, press the Apply New Settings
Settings button to apply the changes.
Registration Adjustment
Purpose:
To set Color Registration Adjustment (individual yellow, magenta, cyan
correction) settings. When Auto Registration Adjustment is set to On, the
printer prints the color registration chart and adjusts the color registration by
Adjust Altitude
Purpose:
To specify the altitude of the location where the printer is installed.
The discharge phenomenon for charging the photo conductor varies with
barometric pressure. Adjustments are performed by specifying the altitude of
the location where the printer is being used.
NOTE: An incorrect altitude adjustment setting leads to poor printing quality,
incorrect indication of remaining toner.
Values:
2000 meters
3000 meters
Apply New Settings After you complete the settings, press the Apply New
Settings button to apply the changes.
Reset Defaults
Purpose:
To initialize NVM (non-volatile memory) for system parameters or Address
Book data. After executing this function and rebooting the printer, the menu
parameters or data are reset to their default values.
For details, see "Resetting Defaults" on page 357.
Values:
Non-Dell Toner
Purpose:
To use toner cartridge of another manufacturer.
NOTE: Using non-Dell-brand toner cartridges may make some printer features
unusable, reduce print quality and decrease the reliability of your printer. Dell
recommends only new Dell-brand toner cartridges for your printer. Dell does not
provide warranty coverage for problems caused by using accessories, parts, or
components not supplied by Dell.
NOTE: Before you use toner cartridge of another manufacturer, be sure to restart
the printer.
Values:
BTR Refresh Off* Does not automatically execute counter measures for
Mode curling/separating discharge of the paper.
On Automatically executes counter measures for
curling/separating discharge of the paper.
Apply New Settings After you complete the settings, press the Apply New
Settings button to apply the changes.
TCP/IP Settings
Purpose:
To configure TCP/IP settings.
Values:
Paper Type Plain* Specifies the type of paper loaded in the MPF.
Plain Thick
Covers
Coated
Label
Recycled
Envelope
Plain Side 2
Plain Thick
Side 2
Covers Side 2
Coated
Side 2
Recycled
Side 2
Print Server Settings Click Display to display the server settings for the Dell
Printer Configuration Web Tool.
Display of On* Turns on the display of the server settings for the Dell
EWS Printer Configuration Web Tool.
Off Turns off the display of the server settings for the Dell
Printer Configuration Web Tool.
Apply New Settings After you complete the settings, press the Apply New
Settings button to apply the changes.
Scan Defaults
Purpose:
To create your own default Scan settings.
Values:
Sharpness Softest Makes the scanned image softer than the original.
Softer
Normal* Does not make the scanned image sharper or softer
than the original.
Sharper Makes the scanned image sharper than the original.
Sharpest
Auto On* Suppresses the background of the original to enhance
Exposure text on the scanned image.
Off Does not suppress the background.
Fax Defaults
Purpose:
To create your own default Fax settings.
Values:
Delayed Start 21:00* Sets the fax transmission start time when sending a fax
00:00–23:59 at a specified time.
Apply New Settings After you complete the settings, press the Apply New
Settings button to apply the changes.
Restart printer to apply new Press the Restart printer to apply new settings button
settings to apply the changes.
Copy Defaults
Purpose:
To create your own default Copy settings.
Values:
A5B5
(122%)
100% Does not enlarge or reduce the size of a
copied image.
B5A5 Sets the default reduction ratio when you
(81%) set the default measurement unit to
A4A5 millimeter.
(70%)
50%
inch series 200% Sets the default enlargement ratio when
Statement you set the default measurement unit to
Legal (154%) inch.
Statement
Letter (129%)
100% Does not enlarge or reduce the size of a
copied image.
LegalLetter Sets the default reduction ratio when you
(78%) set the default measurement unit to inch.
Ledger
Letter (64%)
50%
Custom 100%* Reduces or enlarges the image to the
Reduce/ 25–400% custom size when Reduce/Enlarge is set
Enlarge to Custom.
Original Type Text Suitable for documents with text.
Text & Suitable for documents with both text
Photo* and photos/gray tones.
Photo Suitable for documents with photos.
Fax Settings
Purpose:
To configure the basic fax settings.
Values:
Auto Rec 6* Sets the interval at which the printer goes into the fax
Fax/Tel 0–255 receive mode after the external telephone receives an
incoming call.
Auto Rec 21* Sets the interval at which the printer goes into the fax
Ans/Fax 0–255 receive mode after the external answering machine
receives an incoming call.
9.6
14.4
33.6*
Fax Activity Auto Print* Automatically prints a fax activity report after every 50
incoming and outgoing fax communications.
No Auto Does not automatically print a fax activity report.
Print
Fax Transmit Print Disable Does not print a transmission report after a fax
transmission.
Print On Prints a transmission report only when an error occurs.
Error*
Print Always Prints a transmission report after every fax
transmission.
Fax Print Disable Does not print a transmission report after a fax
Broadcast transmission to multiple destinations.
Print On Prints a transmission report only when an error occurs.
Error
Print Always* Prints a transmission report after every fax
transmission to multiple destinations.
Fax Protocol Print Does not print a protocol monitor report.
Disable*
Print On Prints a protocol monitor report only when an error
Error occurs.
Print Always Prints a protocol monitor report after every fax
transmission.
Country Selects the country where the printer is used.
Apply New Settings After you complete the settings, press the Apply New
Settings button to apply the changes.
Restart printer to apply new Press the Restart printer to apply new settings button
settings to apply the changes.
Chart Print
Purpose:
To print various charts that can be used for diagnosing your printer.
Values:
Pitch Configuration Chart Click to print full halftone pages for yellow, magenta,
cyan, and black. Also outputs pages to check the pitch.
Ghost Configuration Chart Click to print a chart to check for ghost printing.
4 Colors Configuration Click to print bands of yellow, magenta, cyan, and
Chart black with varying density.
MQ Chart Click to print charts to check for the binding.
Alignment Chart Click to print a chart, and then check for proper
alignment of the print image on the paper.
PHD Refresh Configuration Click to print a chart to check the light fatigue of the
Chart PHD unit.
Clean Developer
Purpose:
To rotate the developer motor and stir the toner in the toner cartridge.
Values:
Refresh Mode
Purpose:
To use up a toner cartridge when you need to replace it before the end of its
life, or to stir the toner in a new toner cartridge.
NOTE: Using the Refresh Mode consumes extra toner.
Values:
Toner Refresh Yellow Click to clean the toner in the yellow toner cartridge.
Mode Magenta Click to clean the toner in the magenta toner
cartridge.
Cyan Click to clean the toner in the cyan toner cartridge.
Black Click to clean the toner in the black toner cartridge.
Resetting Defaults
After executing this function and rebooting the printer, the menu parameters
or data are reset to their default values.
NOTE:
1 Click Start All Programs Dell Printers Dell 1355 Multifunction
Color Printer Tool Box.
NOTE: When multiple printer drivers are installed on your computer, the
Select Printer window appears. In this case, click the name of this printer
listed in Printer Name, and then click OK.
The Tool Box opens.
2 Click the Printer Maintenance tab.
3 Select Reset Defaults from the list at the left side of the page.
The Reset Defaults page is displayed.
4 Select the desired option button.
Defaults Settings
Use the Defaults Settings menu to configure the default copy, scan,
and fax settings of the printer.
Copy Defaults
Use the Copy Defaults menus to configure a variety of copy features.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Color
Purpose:
To set whether to make copies in color or in black and white.
Values:
Collated
Purpose:
To sort the copy job.
Values:
Reduce/Enlarge
Purpose:
To set the default copy reduction/enlargement ratio.
Values:
mm series
200%
A5A4 (141%)
A5B5 (122%)
100%*
B5A5 (81%)
A4A5 (70%)
50%
inch series
200%
StmtLgl (154%)
StmtLtr (129%)
100%*
LglLtr (78%)
LdgrLtr (64%)
50%
Document Size
Purpose:
To specify the default document size.
Values:
Original Type
Purpose:
To select the copy image quality.
Values:
Lighter2 Makes the copy lighter than the original. Works well with dark
Lighter1 print.
Sharpness
Purpose:
To set the default sharpness level.
Values:
Auto Exposure
Purpose:
To suppress the background of the original to enhance text on the copy.
Values:
Color Balance G
Purpose:
To specify the default color balance level of green within the range of -2 to
+2.
Color Balance B
Purpose:
To specify the default color balance level of blue within the range of -2 to +2.
Gray Balance
Purpose:
To specify the default gray balance level within the range of -2 to +2.
Multiple-Up
Purpose:
To print two original pages to fit onto one sheet of paper.
Values:
Margin Top/Bottom
Purpose:
To specify the value of the top and bottom margins.
Values:
Margin Left/Right
Purpose:
To specify the value of the left and right margins.
Values:
Margin Middle
Purpose:
To specify the value of the middle margin.
Values:
Scan Defaults
Use the Scan Defaults menus to configure a variety of scanner features.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Scan to Network
Purpose:
To store the scanned image on a network server or on a computer.
Values:
File Format
Purpose:
To specify the file format to save the scanned image.
Values:
PDF*
TIFF
JPEG
Color
Purpose:
To set whether to scan in color or in black and white.
Values:
Resolution
Purpose:
To specify the default scan resolution.
Values:
Document Size
Purpose:
To specify the default document size.
Values:
Lighter/Darker
Purpose:
To set the default scan density level.
Values:
Lighter2 Makes the scanned image lighter than the original. Works well with
Lighter1 dark print.
Sharpness
Purpose:
To set the default sharpness level.
Values:
Auto Exposure
Purpose:
Margin Top/Bottom
Purpose:
To specify the value of the top and bottom margins.
Values:
Margin Left/Right
Purpose:
To specify the value of the left and right margins.
Values:
Margin Middle
Purpose:
To specify the value of the middle margin.
Values:
Image Compression
Purpose:
To specify the image compression level.
Values:
Fax Defaults
Use the Fax Defaults menus to configure a variety of fax features.
NOTE: The FAX service cannot be used unless you set up a country code under
Country. If Country is not set up, a message Set The Country
Code appears on the display.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Resolution
Purpose:
To specify the resolution level to be used for fax transmission.
Values:
NOTE: Faxes scanned in the Super Fine mode transmit at the highest
resolution supported by the receiving device.
Original Type
Purpose:
To select the default document type.
Values:
Lighter/Darker
Purpose:
To set the default copy density level.
Values:
Lighter2 Makes the fax lighter than the original. Works well with dark print.
Lighter1
Normal* Works well with standard typed or printed documents.
Darker1 Makes the fax darker than the original. Works well with light print
Darker2 or faint pencil markings.
Delayed Start
Purpose:
21:00*/PM9:00* Specify the fax transmission start time when sending a fax at a
0:00 - 23:59 / specified time.
AM/PM1:00 -
12:59
Layout
Purpose:
To automatically enlarge print documents when you print directly from a
USB storage device.
Values:
Tray Settings
Use the Tray Settings menu to set the paper size and type of paper
loaded in the Multipurpose Feeder (MPF).
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
MPF
Purpose:
To specify the paper loaded in the Multipurpose Feeder (MPF).
NOTE: For more information on supported paper sizes, see "Supported Paper Sizes"
on page 196.
Reports/List
Use the Reports/List menu to print various types of reports and lists.
System Settings
Purpose:
To print a list of the information such as the printer name, service tag, the
status of the printer, consumables, and the network settings.
Panel Settings
Purpose:
Job History
Purpose:
To print a detailed list of the print, copy, fax, or scan jobs that have been
processed. This list contains the last 20 jobs.
Error History
Purpose:
To print a detailed list of paper jams and fatal errors.
Protocol Monitor
Purpose:
To print a detailed list of monitored protocols.
Address Book
Purpose:
To print the list of all addresses stored as Address Book information.
Fax Activity
Purpose:
To print the report of faxes you recently received or sent.
Admin Menu
Use the Admin Menu menu to configure a variety of printer features.
NOTE: A Password is required to enter the Admin Menu menu when Panel
Lock Set is set to Enable. In this case, enter the password you specified,
and press the button.
Speed Dial
Purpose:
To store up to 99 frequently dialed numbers in speed dial locations.
See also:
"Storing a Number for Speed Dialing" on page 311.
Group Dial
Purpose:
To create a group of fax destinations and register it under a two-digit dial
code. Up to 6 group dial codes can be registered.
See also:
"Setting Group Dial" on page 314.
Network
Use the Network menu to change the printer settings affecting jobs sent to
the printer through the wired or wireless network.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Ethernet
Purpose:
To specify the communication speed and the duplex settings of Ethernet.
The change becomes effective after the printer is turned off and then on.
Values:
NOTE: This item is displayed only when the printer is connected with a wired
network.
NOTE: This item is displayed only when the printer is connected with a wireless
network.
NOTE: This item is displayed only when the printer is connected with a wireless
network.
NOTE: This item is displayed only when the printer is connected with a wireless
network.
TCP/IP
Purpose:
To configure TCP/IP settings. The change becomes effective after the printer
is turned off and then on.
Values:
IP Dual Stack* Uses both IPv4 and IPv6 to set the IP address.
Mode IPv4 Mode Uses IPv4 to set the IP address.
Protocol
Purpose:
To enable or disable each protocol. The change becomes effective after the
printer is turned off and then on.
Values:
Initialize NVM
Purpose:
To initialize wired network data stored in NVM (non-volatile memory). After
executing this function and rebooting the printer, all wired network settings
are reset to their default values.
No* Does not initialize the wired network data stored in NVM.
Yes Initializes the wired network data stored in NVM.
Fax Settings
Use the Fax Settings menu to configure the basic fax settings.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Receive Mode
Purpose:
To select the default fax receiving mode.
Values:
TEL Mode Automatic fax reception is turned off. You can receive a fax by
picking up the handset of the external telephone, pressing the
remote receive code, and then pressing .
FAX Mode Automatically receives faxes.
TEL/FAX When the printer receives an incoming fax, the external telephone
Mode rings for the time specified in Auto Rec TEL/FAX, and then
the printer automatically receives a fax. If an incoming call is not a
fax, the printer beeps from the internal speaker indicating that the
call is a telephone call.
Line Monitor
Purpose:
To set the volume of the line monitor, which audibly monitors a transmission
through the internal speaker until a connection is made.
Values:
Line Type
Purpose:
To select the line type.
Values:
Tone/Pulse
Purpose:
To select the dialing type.
Values:
Resend Delay
Purpose:
To specify the interval between transmission attempts within the range of 3 to
255 seconds. The default is 8 seconds.
Redial Attempts
Purpose:
To specify the number of redial attempts to make when the destination fax
number is busy, within the range of 0 to 9. If you enter 0, the printer will not
redial. The default is 3.
Redial Delay
Purpose:
To specify the interval between redial attempts within the range of 1 to 15
minutes. The default is 1 minute.
NOTE: Ensure to specify Fax Number before using Junk Fax Setup.
Remote Receive
Purpose:
Off* Does not receive a fax by pressing a remote receive code on the
external telephone.
On Receives a fax by pressing a remote receive code on the external
telephone.
Fax Header
Purpose:
To print the information of sender on the header of faxes.
Values:
Off Does not print the information of sender on the header of faxes.
On* Prints the information of sender on the header of faxes.
Company Name
Purpose:
To set the name of sender to be printed on the header of faxes. Up to 30
alphanumeric characters can be entered.
Fax Number
Purpose:
To set the fax number of the printer to be printed on the header of faxes.
DRPD Pattern
Purpose:
To provide a separate number for faxing with a distinctive ring pattern.
Values:
Pattern 1
Pattern 2
Pattern 3
Pattern 4
Pattern 5
Pattern 6
Pattern 7
Prefix Dial
Purpose:
To select whether to set a prefix dial number.
Values:
Discard Size
Purpose:
Off* Prints any excess at the bottom of a fax page without discarding it.
On Discards any excess at the bottom of a fax page.
Auto Reduction Automatically reduces a fax page to fit it onto the output paper.
ECM
Purpose:
To set whether to enable the Error Correction Mode (ECM). To use the
ECM, the remote machines must also support the ECM.
Values:
Modem Speed
Purpose:
To specify the fax modem speed when a fax transmission or reception error
occurs. Values:
2.4 Kbps
4.8 Kbps
9.6 Kbps
14.4 Kbps
33.6 Kbps*
Fax Activity
Purpose:
Auto Print* Automatically prints a fax activity report after every 50 incoming
and outgoing fax communications.
No Auto Print Does not automatically print a fax activity report.
Fax Transmit
Purpose:
To set whether to print a transmission report after every fax transmission or
only when an error occurs.
Values:
Fax Broadcast
Purpose:
To set whether to print a transmission report after every fax transmission to
multiple destinations or only when an error occurs.
Values:
Protocol Monitor
Purpose:
Print Always Prints a protocol monitor report after every fax transmission.
Print On Error Prints a protocol monitor report only when an error occurs.
Print Disable* Does not print a protocol monitor report after a fax transmission.
Country
Purpose:
To select the country where the printer is used.
System Settings
Use the System Settings menu to configure to configure a variety of
printer features.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Enter 5 in Mode 1 to put the printer in the power saver timer mode five
minutes after it finishes a job. This uses less energy, but requires more warm-
up time for the printer. Enter 5 if your printer shares an electrical circuit with
room lighting and you notice lights flickering.
Auto Reset
Purpose:
To automatically reset the settings for COPY, SCAN, or FAX to the defaults
and return to the standby mode after you do not specify any settings for the
specified time.
Values:
45sec*
1min
2min
3min
4min
Fault Time-out
Purpose:
To specify the time taken by the printer before it cancels jobs that stop
abnormally. The print job is cancelled if it times out.
Options:
Job Time-out
Purpose:
Alert Tone
Purpose:
To configure settings for tones emitted by the printer during operation or
when a warning message appears.
Values:
High
Panel Alert Tone Off* Does not emit a tone when the operator panel
input is incorrect.
Low Emits a tone at the specified volume when the
Medium operator panel input is incorrect.
High
Auto Clear Alert Off* Does not emit a tone before the printer performs
auto clear.
Low Emits a tone at the specified volume 5 seconds
Medium before the printer performs auto clear.
High
Job Tone Off Does not emit a tone when a job is complete.
Low Emits a tone at the specified volume when a job
Medium* is complete.
High
Alert Tone Off Does not emit a tone when a problem occurs.
Low Emits a tone at the specified volume when a
Medium* problem occurs.
High
Out of Paper Off Does not emit a tone when the printer runs out
of paper.
Low Emits a tone at the specified volume when the
Medium* printer runs out of paper.
High
mm/inch
Purpose:
To specify the measurement unit displayed after the numeric value on the
operator panel.
Values:
NOTE: The job history report can also be printed using the Report List
menu.
NOTE: If more than 20 jobs are in the queue, the job history may be cleared.
Off Does not show the alert message when the toner is low.
On* Shows the alert message when the toner is low.
Power on Wizard
Purpose:
To perform initial setup for the printer.
Values:
Maintenance
Use the Maintenance menu to initialize NVM (non-volatile memory),
configure the plain paper quality adjustment settings, and configure the
security settings.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
F/W Version
Purpose:
To display the version of the controller.
Service Tag
Purpose:
To display the service tag of the printer.
Express Code
Purpose:
To display the express service code of the printer.
Plain Light
Normal*
Label Light
Normal*
Adjust BTR
Purpose:
To specify the optimum voltage settings for printing for the transfer roller
(BTR). To lower the voltage, set negative values. To increase, set positive
values.
The default settings may not give the best output on all paper types. If you
see mottles on the print output, try to increase the voltage. If you see white
spots on the print output, try to decrease the voltage.
NOTE: The print quality changes depending on the values you select for this item.
Values:
Plain 0*
-3 – +3
Plain Thick 0*
-3 – +3
Covers 0*
-3 – +3
Coated 0*
-3 – +3
Label 0*
-3 – +3
Adjust Fuser
Purpose:
To specify the optimum temperature settings for printing for the fuser. To
lower the temperature, set negative values. To increase, set positive values.
The default settings may not give the best output on all paper types. When
the printed paper has curled, try to lower the temperature. When the toner
does not fuse on the paper properly, try to increase the temperature.
NOTE: The print quality changes depending on the values you select for this item.
Values:
Plain 0*
-3 – +3
Plain Thick 0*
-3 – +3
Covers 0*
-3 – +3
Coated 0*
-3 – +3
Label 0*
-3 – +3
Recycled 0*
-3 – +3
Envelope 0*
-3 – +3
Values:
Adjust ColorRegi
Purpose:
To automatically adjust color registration.
Color registration adjustment need to be made during the initial setup of the
printer or when the printer is moved to a different location.
NOTE: This item is available only when Auto Regi Adjust is set to Off.
Clean Developer
Purpose:
To rotate the developer motor and stir the toner in the toner cartridge.
Toner Refresh
Purpose:
To use up a toner cartridge when you need to replace it before the end of its
life, or to stir the toner in a new toner cartridge.
BTR Refresh
Purpose:
Specify whether to execute counter measures for curling/separating discharge
of the paper.
Values:
Initialize NVM
Purpose:
To initialize NVM (non-volatile memory) for system parameters, Address
Book data for fax, or Address Book data for e-mail. After executing this
function and rebooting the printer, the menu parameters or data are reset to
their default values.
Values:
User Fax Yes Initializes the fax number entries in the Address
Section Book.
No* Does not initialize the fax number entries in the
Address Book.
Non-Dell Toner
Purpose:
To use toner cartridge of another manufacturer.
NOTE: Using non-Dell-brand toner cartridges may make some printer features
unusable, reduce print quality and decrease the reliability of your printer. Dell
recommends only new Dell-brand toner cartridges for your printer. Dell does not
provide warranty coverage for problems caused by using accessories, parts, or
components not supplied by Dell.
NOTE: Before you use toner cartridge of another manufacturer, be sure to restart
the printer.
Values:
Adjust Altitude
Purpose:
To specify the altitude of the location where the printer is installed.
The discharge phenomenon for charging the photo conductor varies with
barometric pressure. Adjustments are performed by specifying the altitude of
the location where the printer is being used.
NOTE: An incorrect altitude adjustment setting leads to poor printing quality,
incorrect indication of remaining toner.
Values:
Secure Settings
Use the Secure Settings menu to set a password to limit access to the
menus. This prevents items from being changed accidentally.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Panel Lock
Purpose:
To restrict access to Admin Menu with a password.
For details see "Panel Lock Function" on page 405.
NOTE: You can select Disable for Panel Lock Set when all items under Function
Enabled are set to On and Secure Receive Set is set to Disable.
Values:
Panel Lock Set Disable* Does not restrict access to Admin Menu with a
password.
Enable Restricts access to Admin Menu with a password.
Change Password 0000–9999 Sets or changes the password required to access
Admin Menu.
Function Enabled
Purpose:
To specify whether to enable each of the printer services or to require a
password to use the services, and to set or change the password.
NOTE: You can access to the items under Function Enabled only when
Panel Lock Set is set to Enable.
Values:
Secure Receive
Purpose:
To specify whether to require a password to print incoming faxes, and to set or
change the password. When Secure Receive Set is set to Enable, the
printer stores incoming faxes and prints them when the correct password is
entered on the operator panel.
NOTE: You can access to the items under Secure Receive Set only
when Panel Lock Set is set to Enable.
Secure Receive Set Disable* Does not require a password to print incoming
faxes.
Enable Requires a password to print incoming faxes.
Change Password 0000–9999 Sets or changes the password required to print
incoming faxes.
Scan to EMail
Use the Scan to EMail menu to edit the transmission source.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
USB Settings
Use the USB Settings menu to change printer settings affecting a USB
port.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
USB Port
Purpose:
To enable or disable the USB interface. The change becomes effective after
the printer is turned off and then on.
Values:
English*
Français
Italiano
Deutsch
Español
Dansk
Nederlands
Norsk
Svenska
Software Update
The firmware and/or driver updates can be downloaded from the Dell
Support website located at support.dell.com.
Status Window Click to open the Printing Status window. See "Printer
Status Window" on page 409.
Tool Box Click to open the Tool Box. See "Understanding the Tool
Box Menus" on page 323.
Updater Click to update the Dell software and printer firmware.
Troubleshooting Click to open the Troubleshooting Guide, which allows you
to resolve issues by yourself.
Address Book Editor Click to open the Address Book Editor, which allows you to
create and edit Address Book entries.
ScanButton Manager Click to open the ScanButton Manager, which allows you to
specify how the ScanButton Manager behaves for scan
events that the device generates.
Dell ScanCenter Click to open the Dell ScanCenter.
2 3
1
4
1 Read the Device Address Book entries from the printer to the Address Book
Editor and read the PC Fax Address Book entries from the PC to the Address
Book Editor.
2 Allows you to edit a selected Address Book entry in the edit dialog box.
3 Deletes a selected Address Book entry.
4 Displays Address Book entries.
NOTE: You must install the fax driver before reading or editing the Address Book
entries.
For more information about Address Book Editor, see the Help of Address
Book Editor.
ScanDirect
ScanDirect is a PaperPort application that enables you to scan items and send
them directly to PaperPort or other programs on your computer without
running the PaperPort program first. For more information about using
ScanDirect, refer to PaperPort's Help menu.
003-356
005-121 Check and clear the paper path. See "Clearing Paper Jams From the
ADF" on page 461.
005-301 Close the ADF cover.
006-370 Turn off the printer, and then on. If this does not solve the problem,
007-340 contact Dell. See "Contacting Dell" on page 504.
007-371
009-360 Re-install the specified toner cartridge. See "Installing a Toner
009-361 Cartridge" on page 442.
009-362
009-363
009-654 Turn off the printer, and then on. If this does not solve the problem,
010-354 contact Dell. See "Contacting Dell" on page 504.
010-377
016-315
016-317
016-338
016-344
016-347
016-354
016-355
016-370
016-372
016-374
016-375
016-376
016-377
016-503 Press the button. Check if SMTP server and DNS server are set
correctly.
016-504 Press the button. Check if user name and password for POP3
server and DNS server are set correctly.
016-507 Press the button. Check if user name and password used for
SMTP server are set correctly.
016-700 Press the button to cancel the current print job.
016-701
016-720
016-744 Press the button. Contact Dell if this message appears
016-745 repeatedly. See "Contacting Dell" on page 504.
031-537 Press the button. Check if storage location has free space.
031-555 Press the button to clear the message.
031-556
031-557 Press the button. Change the file name that already exists on
FTP server.
093-426
093-919 Re-install or replace the specified toner cartridge. See "Replacing
093-920 Toner Cartridges" on page 441.
093-921
093-922
093-930 Remove the specified toner cartridge and install a new one. If you do
093-931 not replace the toner cartridge, print quality problems may occur.
Order a new consumable from www.dell.com/supplies.
093-932
See "Replacing Toner Cartridges" on page 441.
093-933
093-960 "Replace the specified toner cartridge with the supported one. Order
093-961 a new consumable from www.dell.com/supplies.
093-963
093-972
093-973
117-331 Turn off the printer, and then on. If this does not solve the problem,
117-332 contact Dell. See "Contacting Dell" on page 504.
117-333
117-334
117-340
117-342
117-343
117-344
117-346
117-348
117-349
117-350
117-351
117-366
124-333 Turn off the printer, and then on. If this does not solve the problem,
134-211 contact Dell. See "Contacting Dell" on page 504.
191-310
193-700 This message indicates the printer is in the non-Dell toner mode.
Power Supply
Rated Voltage 220-240 VAC 110-127 VAC
Frequency 50/60 Hz 50/60 Hz
Current 5.0 A 11.0 A
Specifications 429
Memory
MIB Compatibility
A Management Information Base (MIB) is a database containing information
about network devices (such as adapters, bridges, routers, or computers). This
information helps network administrators manage the network (analyze
performance, traffic, errors, and so on). Dell™ 1355cn/1355cnw
430 Specifications
Environment
Operation
Temperature 10-32°C
Relative humidity 10-85% RH (no condensation)
Temperature 15-28°C
Relative humidity 20-70% RH (no condensation)
Storage
Altitude
NOTE: For more information on adjusting the altitude, see "Adjust Altitude" on
page 340.
Cables
Your interconnection cable must meet the following requirements:
Specifications 431
4 Phone Connector
2
3
4
Copier Specifications
Item Description
Copy Resolution Optical: 600x600 dots/25.4 mm (1 inch),
ADF: 600x300 dots/25.4mm (1 inch)
(Same for Color/Black&White)
432 Specifications
Scanner Specifications
Item Description
Compatibility Tool Without An Interesting Name (TWAIN),
Windows Image Acquisition (WIA)
Scan Resolution TWAIN: 75 x 75 to 4800 x 4800 dots/25.4 mm (1 inch)
WIA: 75/100/150/200/300/400/600 dots/25.4 mm
(1 inch)
Resolutions other than the following are achieved by
driver's resolution conversion:
200 x 200 dots/25.4 mm (1 inch)
300 x 300 dots/25.4 mm (1 inch) (Default)
600 x 600 dots/25.4 mm (1 inch)
1200 x 1200 dots/25.4 mm (1 inch)
Color bit depth 24 bit (WIA, TWAIN)
Mono bit depth 1 bit for Line art and 8 bit for Gray scale
Specifications 433
Facsimile Specifications
Item Description
Compatibility ITU-T Group 3
Applicable line Public Switched Telephone Network (PSTN)
Data coding Black&White: 1bit, JBIG, MMR, MR, MH encoding
Color: Not supported
Max modem speed 33.6 Kbps
Transmission speed Approx. 3 seconds/page *Transmission time applies to
memory transmission of text data scanned in Standard
resolution with ECM using only ITU-T No.1 Chart.
Scanning speed Document glass: approx. 3 seconds/A4 (at standard fax
resolution mode) ADF: approx. 5 seconds/Letter (at
standard fax resolution mode), 7.5 seconds/Letter (at
fine fax resolution mode)
Maximum document length Document glass: 297 mm (11.69 inches),
ADF: 355.6 mm (14 inches)
Paper size Letter, A4, Legal
434 Specifications
Specifications 435
437
Conserving Supplies
You can change several settings in your printer driver to conserve toner
cartridge and paper.
Storing Consumables
Store consumables in their original packaging until you need to use them. Do
not store consumables in:
• Temperatures greater than 40°C (104°F).
• An environment with extreme changes in humidity or temperature.
• Direct sunlight.
• Dusty places.
• A car for a long period of time.
CAUTION: Before replacing toner cartridges, read and follow the safety
instructions in your Product Information Guide.
Dell toner cartridges are available only through Dell. You can order more
cartridges online at http://www.dell.com/supplies or by phone. To order by
phone, see "Contacting Dell" on page 504.
It is recommended that you use Dell toner cartridges for your printer. Dell
does not provide warranty coverage for problems caused by using accessories,
parts, or components not supplied by Dell.
CAUTION: Never throw used toner cartridges into fire. The residual toner could
explode resulting in burns and injuries.
CAUTION: Do not shake the used toner cartridge to avoid spilling of toner.
3 Adjust the toner cartridge to the associated cartridge holder, and then
insert it firmly by pressing near the center of the label until the cartridge
clicks.
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
1 Confirm that the printer is not in operation, and open the toner access
cover.
6 Insert the cleaning rod fully into the hole beside the arrow on the printer
until its tip reaches the interior of the printer as illustrated below, and then
pull it out.
Clean the CTD sensor only when an alert for the CTD sensor is shown on the
Status Monitor or operator panel.
1 Ensure that the printer is turned off.
2 Push the rear cover release handle and open the rear cover.
Determining Values
On the color registration chart printed, find the straightest lines where the
two black lines and the colored line are most closely aligned for each color (Y,
M, and C).
If you find the straightest line, make a note of the value (-5 - +5) indicated by
the straightest line for each color.
When the value is 0 for each color, you do not need to adjust the color
registration.
When the value is not 0, enter the value according to the procedure in
"Entering Values" on page 453.
3 Wipe the surface of the document glass and ADF glass until it is clean and
dry.
4 2
1 White Strip
2 White Document Cover
3 Document Glass
4 ADF Glass
4 Wipe the underside of the white document cover and white sheet until
they are clean and dry.
2 Wipe the ADF feed roller with a dry soft lint-free cloth or paper towel until
it is clean.
If the ADF feed roller gets soiled with ink stains, paper from the ADF may
also be soiled. In this case, slightly dampen a soft lint-free cloth or paper
towel with a neutral detergent or water, and then remove the
contamination from the ADF feed roller until it is clean and dry.
Avoiding Jams
• Use only recommended print media. See "Print Media Guidelines" on
page 189 for more information.
• See "Loading Print Media in the Multipurpose Feeder (MPF)" on page 202
and "Loading Print Media in the Priority Sheet Inserter (PSI)" on page 211
to load print media properly.
• Do not overload the print media sources. Ensure that the stack print
media height does not exceed the maximum height indicated by the load
line labels in the tray.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If a jam occurs
with print media, try feeding one sheet at a time through the single sheet
feeder.
• Do not use print media that you have cut or trimmed.
• Do not mix print media sizes, weights, or types in the same print media
source.
• Ensure that the recommended print side is face up when you insert the
print media. Also, the recommended print side should be face down when
using the single sheet feeder.
• Keep print media stored in an acceptable environment. For more
information, see "Storing Print Media" on page 196.
• Do not remove the feeding tray during a print job.
• Push the tray in firmly after loading.
3
1 2
7 6 5
1 Scanner Unit
2 Fuser
3 Fuser Release Lever
4 Rear Cover
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
CAUTION: To avoid burns, do not clear paper jams immediately after printing. The
fuser becomes extremely hot during use.
NOTE: To resolve the error displayed on the operator panel, you must clear all print
media from the print media path.
1 Open the ADF cover.
6 Close the ADF cover, and then load the documents back into the ADF.
8 Remove the document from the ADF feed roller or the feed area by
carefully pulling the document in the direction of the arrow shown in the
following illustration.
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
NOTE: To resolve the error displayed on the operator panel, you must clear all print
media from the print media path.
1 Pull the PSI out.
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
CAUTION: To avoid burns, do not clear paper jams immediately after printing. The
fuser becomes extremely hot during use.
NOTE: To resolve the error displayed on the operator panel, you must clear all print
media from the print media path.
1 Push the rear cover release handle and open the rear cover.
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
CAUTION: To avoid burns, do not clear paper jams immediately after printing. The
fuser becomes extremely hot during use.
NOTE: To resolve the error displayed on the operator panel, you must clear all print
media from the print media path.
1 Push the rear cover release handle and open the rear cover.
3 Remove any paper jammed from the back of the printer. If no paper is
found in the paper path, face the front of the printer and check the output
tray.
475
Display Problems
Problem Action
After the printer is turned • Turn off the printer, wait for 10 seconds, and turn on
on, the display on the the printer.
operator panel is blank, keeps • Self Test Message appears on the operator panel.
showing the DELL logo, or When the test is completed, Ready is displayed.
the back light is not lit.
Troubleshooting 477
Printing Problems
Problem Action
Job did not print or incorrect Ensure that Ready appears on the operator panel
characters printed. before you send a job to print.
Ensure that print media is loaded in the printer.
Verify that you are using the correct printer driver.
Ensure that you are using the correct Ethernet or USB
cable and that it is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler
has not stalled.
Check the interface of your printer from the Admin
Menu.
Determine the host interface you are using. Print a
device settings page to verify that the current interface
settings are correct. Refer to "Printing a System
Settings Page" on page 232 for details on how to print
a device settings page.
478 Troubleshooting
Troubleshooting 479
Action Yes No
1 The toner cartridges may be low or need to be The task is Go to action 2.
replaced. Confirm the amount of toner in each complete.
toner cartridge.
1 Check the toner level in the Status tab in the
Status Monitor.
2 Replace the toner cartridges as necessary.
Is the problem recovered?
2 Verify that the print media is not damp and the The task is Go to action 3.
correct print media is used. See "Supported complete.
Paper Sizes" on page 196. If not, use the print
media recommended for the printer.
Is the problem recovered?
480 Troubleshooting
Action Yes No
1 The print media surface may be uneven. Try The task is Go to action 2.
changing the Paper Type setting in the printer complete.
driver. For example, change the plain paper to
thick.
1 On the Paper/Output tab in Printing
Preferences of the printer driver, change the
Paper Type setting.
Is the problem recovered?
2 Verify that the correct print media is being The task is Go to action 3.
used. See "Supported Paper Sizes" on page 196. complete.
If not, use the print media recommended for
the printer.
Is the problem recovered?
Troubleshooting 481
Action Yes No
1 Ensure that the toner cartridges are installed The task is Go to action 2.
correctly. See "Installing a Toner Cartridge" on complete.
page 442.
Is the problem recovered?
2 If you use non-Dell brand toner cartridges, The task is Go to action 3.
install Dell brand toner cartridges. complete.
Is the problem recovered?
482 Troubleshooting
Troubleshooting 483
Vertical blanks
Action Yes No
1 Clean inside the printer and performing test The task is Contact Dell.
print. complete.
1 Clean inside the printer by using the cleaning
rod. See "Cleaning Inside the Printer" on
page 444.
2 Click Print Test Page in Properties of the
printer driver.
Is the problem recovered?
484 Troubleshooting
Action Yes No
1 Adjust the transfer bias. The task is Go to action 2.
1 Launch the Tool Box, and click Chart Print on complete.
the Diagnosis tab.
2 Click the Ghost Configuration Chart button.
The ghost configuration chart is printed.
3 Launch the Tool Box, and click BTR Refresh
Mode on the Printer Maintenance tab.
4 Check the check box next to On, and then
click Apply New Settings.
5 Click Chart Print on the Diagnosis tab.
6 Click the Ghost Configuration Chart button.
The ghost configuration chart is printed.
Is the problem recovered?
2 The print media surface may be uneven. Try The task is Go to action 3.
changing the Paper Type setting in the printer complete.
driver. For example, change the plain paper to
thick.
1 On the Paper/Output tab in Printing
Preferences of the printer driver, change the
Paper Type setting.
Is the problem recovered?
Troubleshooting 485
Fog
Action Yes No
1 Is the whole page printed light? Contact Dell. Go to action 2.
2 Start Clean Developer. The task is Contact Dell.
1 Launch the Tool Box, and click Clean complete.
Developer on the Diagnosis tab.
2 Click the Start button.
Is the problem recovered?
486 Troubleshooting
Action Yes No
1 If the printer is installed in a high altitude The task is Contact Dell.
location, set the altitude of the location. complete.
1 Launch the Tool Box, and click Adjust
Altitude on the Printer Maintenance tab.
2 Select the value close to the altitude of the
location where the printer is installed.
Is the problem recovered?
Auger mark
Troubleshooting 487
Wrinkled/Stained paper
Action Yes No
1 Verify that the correct print media is being The task is If printing on
used. See "Supported Paper Sizes" on page 196 complete. an envelope, go
and "Print Media Guidelines" on page 189. If to action 2.
not, use the print media recommended for the If printing on
printer. print media
Is the problem recovered? other than
envelopes,
contact Dell.
488 Troubleshooting
Troubleshooting 489
Action Yes No
1 Execute auto color registration adjustment. The task is Go to action 2.
1 Launch the Tool Box, and click Registration complete.
Adjustment on the Printer Maintenance tab.
2 Click the Start button next to Auto Correct.
Is the problem recovered?
2 Clean the CTD sensor. The task is Go to action 3.
1 Clean the CTD sensor. See "Cleaning the complete.
Color Toner Density (CTD) Sensor" on
page 448.
2 Launch the Tool Box, and click Registration
Adjustment on the Printer Maintenance tab.
3 Click the Start button next to Auto Correct.
Is the problem recovered?
490 Troubleshooting
Action Yes No
1 Clean up the fuser unit. The task is Contact Dell.
1 Load one sheet of paper on the MPF, and then complete.
print a solid image all over paper.
2 Load the printed sheet with the side to be
printed on facing down, and then print a blank
sheet of paper.
Is the problem recovered?
Troubleshooting 491
Misfeed jam
Action Yes No
1 Remove the paper from the PSI, and then The task is Proceed to the
ensure that papers are properly inserted on the complete. action
MPF. corresponding
Is the problem recovered? to the type of
the print media
being used:
• Thick - 2a
• Thin - 2b
• Envelope -
2c
If performing
manual duplex
printing, go to
action 2d.
If using paper
other than the
above or if not
performing
duplex
printing, go to
action 2e.
2a Use thick paper that is 216 gsm or less. The task is Go to action
Is the problem recovered? complete. 3a.
492 Troubleshooting
4 Use print media that is not damp. The task is Contact Dell.
Is the problem recovered? complete.
Multi-feed jam
Action Yes No
1 Remove the paper from the PSI, and then The task is Go to action 2.
ensure that papers are inserted properly in the complete.
MPF.
Is the problem recovered?
2 Is the print media damp? Go to action Go to action
3a. 3b.
3a Use print media that is not damp. The task is Go to action
Is the problem recovered? complete. 3b.
Troubleshooting 493
Action Yes No
1 Clear the jam. See "Clearing Paper Jams From The task is Contact Dell.
the ADF" on page 461. complete.
Is the problem recovered?
Copy Problem
Problem Action
A document loaded in the Ensure that the ADF cover is firmly closed.
ADF cannot be copied.
Fax Problems
Problem Action
The printer is not working, Unplug the power cord and plug it in again.
there is no display and the Ensure that there is power to the electrical receptacle.
buttons are not working.
No dial tone sounds. Check that the phone line is connected properly. See
"Connecting the Telephone Line" on page 48.
Check that the phone socket in the wall is working by
plugging in another phone.
494 Troubleshooting
Troubleshooting 495
Scanning Problems
Problem Action
The scanner does not work. Ensure that you place the document to be scanned
face down from the document feeder glass, or face up
in the ADF.
There may not be enough available memory to hold
the document you want to scan. Try the Prescan
function to see if that works. Try lowering the scan
resolution rate.
Check that the USB cable is connected properly.
Ensure that the USB cable is not defective. Switch the
cable with a known good cable. If necessary, replace the
cable.
Check that the scanner is configured correctly. Check
the application you want to use to make certain that
the scanner job is being sent to the correct port.
496 Troubleshooting
Troubleshooting 497
Scan to E-mail
Check the following setting under Address Book
Fax/E-Mail:
• E-Mail Address
Cannot scan using WIA on a Enable WIA on the computer.
Windows Server 2003 To enable WIA:
computer.
1 Click Start, point to Administrative Tools, and then
click Services.
2 Right-click Windows Image Acquisition (WIA), and
then click Start.
Cannot scan using TWAIN Install the Desktop Experience feature on the
or WIA on a Windows Server computer.
2008 or Windows Server To install Desktop Experience:
2008 R2 computer.
1 Click Start, point to Administrative Tools, and then
click Server Manager.
2 Under Features Summary, click Add Features.
3 Select the Desktop Experience check box, click Next,
and then click Install.
4 Restart the computer.
498 Troubleshooting
Problem Action
Unable to retrieve the Ensure that your computer and the printer is properly
Address Book data from the connected with the USB cable.
printer on the Address Book Ensure that the printer’s power is on.
Editor.
Ensure that the printer driver is installed on your
computer. (The Address Book Editor retrieves the
Address Book data via the printer driver.)
The TWAIN driver cannot Ensure that your computer and the printer is properly
connect to the printer. connected with the USB cable.
Check whether the printer is on. If the printer is on,
reboot it by turning the power switch off and then on
again.
If a scan application is running, close the application
once, restart the application, and then try scanning
again.
The scanner driver has not Install the scanner driver. If the driver is installed,
been registered on your uninstall it and then reinstall it.
computer and cannot be
accessed from ScanButton
Manager.
Failed to scan your Ensure that your computer and the printer is properly
document on the printer via connected with the USB cable.
ScanButton Manager. Check whether the printer is on. If the printer is on,
reboot it by turning the power switch off and then on
again.
If a scan application is running, close the application
once, restart the application, and then try scanning
again.
Failed to create an image file Ensure that there is sufficient space in your hard disk.
via ScanButton Manager. Uninstall ScanButton Manager on your computer and
then reinstall it.
Failed to initialize Uninstall ScanButton Manager on your computer and
ScanButton Manager. then reinstall it.
Troubleshooting 499
Other Problems
Problem Action
Condensation has occurred This usually occurs within several hours after you heat
inside the printer. the room in winter. This also occurs when the printer is
operating in a location where relative humidity reaches
85% or more. Adjust the humidity or relocate the
printer to an appropriate environment.
No file is displayed on the Confirm that there are files with the supported file
operator panel when you are formats (PDF, TIFF, or JPEG) in the USB storage
selecting a file for Printing device.
from USB Memory feature. If the target file is in a deep hierarchy in the USB
storage device, move the file to the root directory in
the USB storage device with your computer.
Shorten the target file name in the USB storage device
with your computer, and try printing again.
Contacting Service
When you call for printer service, be prepared to describe the problem you are
experiencing or the error message on the display.
You need to know the model of your printer and serial number. See the label
located inside the side door of your printer.
500 Troubleshooting
501
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
• Dell Support websites
support.dell.com
Appendix 503
Recycling Information
It is recommended that customers dispose of their used computer hardware, monitors, printers,
and other peripherals in an environmentally sound manner. Potential methods include reuse of
parts or whole products and recycling of products, components, and/or materials.
For specific information on Dell's worldwide recycling programs, see www.dell.com/
recyclingworldwide.
Contacting Dell
For customers in the United States, call 800-WWW-Dell (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, in your Dell catalog.
504 Appendix
Appendix 505
Index 507
508 Index
Index 509
F
E F/W Version, 396
ECM, 144, 155, 293, 389 Fault Time-Out, 392
Edit From Field, 404 Fax Activity, 144, 155, 293, 374,
E-Mail Alert, 126, 131, 167, 173, 389
380
Fax Broadcast, 144, 155, 293,
E-Mail Alert Settings, 165, 175 390
E-Mail Alert Setup, 123 Fax button, 223
E-mail Alert Setup Page, 164 Fax Cover Page, 143, 154, 292,
385
E-Mail Server Settings, 164, 174
Fax Defaults, 142, 152, 347
Emulations, 430
Fax Forward Number, 143, 154
Encryption, 161, 169
Fax Fwd Number, 293, 388
Entering Values, 453
FAX Group, 181
Envelope, 145, 156-157, 194,
337-338, 398 Fax Group, 182
Envelope #10, 197 Fax Header, 143, 154, 292, 385
Environment, 431 Fax Header Name, 143, 154
510 Index
Index 511
512 Index
Index 513
514 Index
Index 515
516 Index
Setting the Time and Date, 288 System Settings page, 146
Setup diagram, 26
Sharpness, 140, 142, 150, 152, T
244, 362, 367
TCP/IP, 170
SMB Client, 164
TCP/IP Settings, 162, 171, 328,
SNMP, 163, 167, 175 342
SNMP UDP, 380 TCP/IP settings page, 124
Software Update, 410 TEL Mode, 291
Speaker Volume, 289 TEL/FAX Mode, 291
Speed Dial, 375 Telephone, 153
Index 517
Tray 1 Paper Type, 146 WEP 128 Bit Hex (26 Bytes), 169
Tray Settings, 126, 131, 146, 186, WEP 64 Bit ASCII (5 Bytes), 169
328, 371 WEP 64 Bit Hex (10 Bytes), 169
TWAIN, 255 White Document Cover, 455
White Strip, 455
Width guide, 205
U
Windows Image Acquisition
Unacceptable Paper, 191 (WIA), 257
UNITED STATES
Wired Network
GOVERNMENT
Ethernet, 375
RESTRICTED RIGHTS, 22
Initialize NVM, 381
USB, 432 Protocol, 380
USB port, 34, 44 Wireless LAN, 167
518 Index
Y
Yellow terminator, 49
Index 519