CORPORATE SOCIAL

RESPONSIBILITY & PUBLIC

PRIVATE PARTNERSHIP

PUBLIC ACTION FOR WATER, ENERGY AND ENVIRONMENT PROJECT

PROSPERITY, LIVELIHOODS AND CONSERVING ECOSYSTEMS (PLACE) IQC TASK ORDER #5

Report no. 6

AUTHORITY
March
Prepared 2010
for USAID/Jordan under Prosperity, Livelihoods and Conserving Ecosystems (PLACE) Indefinite
Quantity Contract number EPP-I-05-06-00010-00, Task Order #05, awarded September 1, 2009, entitled
“Public
This Action
report wasfor Water, Energy
produced and Environment
for review Project.”
by the United States Agency for International Development. It
was
This prepared by ECODIT
“Final Report for Findings
on Survey Public Action
of NGOsProject for Water,
and CBOs – EffortsEnergy andMarketing,
on Social Environment
Outreach and
project, Task Order No. EPP-I-05-06-00010-00.
Communication” is made possible by the support of the American People through the United States Agency

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE I
AUTHORITY
Prepared for USAID/Jordan under Prosperity, Livelihoods and Conserving Ecosystems (PLACE) Indefinite
Quantity Contract number EPP-I-05-06-00010-00, Task Order #05, awarded September 1, 2009, entitled
“Public Action for Water, Energy and Environment Project.”
This “Final Report on Survey Findings of Corporate Social Responsibility & Public Private Partnership” is
made possible by the support of the American People through the United States Agency for International
Development (USAID). The contents of this report are the sole responsibility of ECODIT and do not
necessarily reflect the views of USAID or the United States Government.

PREPARED BY

MAHARA, PROFESSIONAL CONSULTANCIES IN

DEVELOPMENT (LEAD AUTHOR)

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE II
PREFACE
The Public Action for Water, Energy and Environment Project (PAP) is a public education and behavior
change communication program developed to support USAID’s technical and policy investments in the
Jordanian water and energy sectors, and to support specific initiatives in the environment, in particular with
regard to solid waste. The project has been awarded to ECODIT, a US small business holding the Prosperity,
Livelihoods and Conserving Ecosystems, or PLACE, Indefinite Quantity Contract with USAID.

PAP is a five years program that has been designed in three phases:

1. Data collection and assessment phase of 9 months ending July 31, 2010;
2. Participatory strategic planning phase of 3 months that will include dialogue with the relevant
stakeholders; and
3. Implementation phase lasting about 4 years.

The first phase of the project (Assessment and Baseline Phase) is to be completed by the summer of 2010.
As part of this phase, ECODIT is conducting numerous surveys, including 16 research efforts, and it is from
the totality of these efforts that the project will determine its direction and focus for behavioral change.
ECODIT has divided this phase into the several rapid assessments. In addition to this survey of CSP and
PPP which was designed and implemented by Mahara professional consultancies in development, which is a
private company for social research, other surveys of large consumers, youth, donors, NGOs/CBOs,
commercial outlets, household, municipalities and utilities, governmental institutions, and educational
programs are on-going.

This report presents the findings of the CSP and PPP which designed for the purpose of providing the
Jordan Public Action Program team with comprehensive information on specific potential partners from
the private and non-government sectors which will facilitate the process of engagement and creation of
partnership to implement the Public Action Program through CSR, PPP and GDA initiatives.

The specific objectives of the survey are to give a historical perspective on CSR and PPP, provide a
description of perspective on PPP and CSR related to future actions in water, energy and solid waste, and
finally to identify the perspective on GDA and future support for outreach activities beyond the project’s
time-frame.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE III
EXECUTIVE SUMMARY
The world is currently experiencing a growing consensus on the practicality, viability and sustainability of
using Corporate Social Responsibility (CSR) practices and Public-Private Partnerships (PPP) to address social,
environmental and economic issues within a community. This interest has produced a serious need for
research and best practices models to guide potential partners in their ventures. This report is prepared by
Mahara (specialized consultancies in development), to shed light on the best practices in Corporate Social
Responsibility (CSR) and Public Private Partnership (PPP) in Jordan to identify opportunities to implement
programs to improve adaptive capacity of Jordan to deal with the impeding water and energy crisis in Jordan.
The report is based on interviews with private sector firms engaged in CSR and PPP and the corporate funds
receivers (NGOs). In the report the survey findings are divided into two sections. First section is the
historical perspective on CSR and PPP in which it gives an overview of the interviewed private firms, the
kinds and manner of giving, their main pillars, the extent of support and the challenges and lessons learnt
from past experience. Moreover it gives an overview of the NGOs interviewed, determine the kinds of
support they received, the level of satisfaction and challenges and lessons learnt from their past experience.
Second section is on future perspectives on PPP and CSR related to the Public Action Project, in this
section the potential partners from both sectors, the private sector firms and the NGOs, interested in being
part of the project are listed with their contacts, communication channels, preferable areas of engagement in
the project implementation and incentives and conditions that would encourage sustainable partnership.
The findings of the survey show that there are a variety of initiatives of CSR and PPP in Jordan in different
sectors, social, environment, education and health. The private sector firms recognize the importance of their
role to contribute to the development of the country, the role of the NGOs and the government is also
recognized as an important partner, but there are still several challenges and conditions recognized by both
sectors to sustain and encourage a successful and sustainable partnership. It was also recognized that both
sectors recognize the importance of the issues that will be addressed by the Public Action Project on water
and energy conservation and solid waste management. Most of the corporate firms and the NGOs
interviewed expressed their interest to be partners of the project and to support the issues as national priority.
It is noteworthy that when asked about long term commitment after the end of the project, all private sector
firms did not give their commitment but mentioned the factors and conditions that would encourage the
sustainability of the partnerships created during the life of the project. Moreover, as the one of the project
objective was to identify potential private sectors for (Global Development Alliance) GDA initiatives, it was
no easy to specify the potential firms, as GDA, a business model for PPP where it includes global partners to
support USAID initiatives( as international donor partner) is not familiar to most of the interviewees from
both sectors. Nevertheless the concept was introduced and potential partners were identified based on their
past experience in PPP to partner with international donors and money channeled from regional or global
resources of the company.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE IV
TABLE OF CONTENTS

Contents
PREFACE .........................................................................................................................................................III
EXECUTIVE SUMMARY .......................................................................................................................... IV
TABLE OF CONTENTS .............................................................................................................................. IV
TABLE OF TABLES ..................................................................................................................................... V
ACRONYMS................................................................................................................................................... VI
1.0 INTRODUCTION .....................................................................................................................................7
1.2 PURPOSE AND OBJECTIVES ........................................................................................................................................................ 7
1.3 METHODOLOGY ............................................................................................................................................................................ 8
2.0 SURVEY FINDINGS ............................................................................................................................ 10
2.1 HISTORICAL PERSPECTIVE ON CORPORATE SOCIAL RESPONSIBILITY AND PUBLIC PRIVATE PARTNERSHIP ........ 10
2.1.1 OVERVIEW OF 25 PRIVATE FIRMS ........................................................................................................................................ 10
2.1.2 OVERVIEW OF 20 NGOS. ...................................................................................................................................................... 14
Socio-Economic NGOs ................................................................................................................................................................................. 14
Environment NGOs:....................................................................................................................................................................................... 18
3.0 CHALLENGES AND LESSONS LEARNT .................................................................................... 19
3.1 PERSPECTIVE OF THE PRIVATE FIRMS .................................................................................................................................... 19
3.2 PERSPECTIVE OF NGOS ............................................................................................................................................................ 20
3.3 ENVIRONMENT NGOS SPECIFIC CHALLENGES: ................................................................................................................... 21
4.0 BENEFITS RELATED TO CORPORATE FUNDS: ..................................................................... 21
5.0 FUTURE PERSPECTIVE ON CORPORATE SOCIAL RESPONSIBILITY AND PUBLIC
PRIVATE PARTNERSHIP. ....................................................................................................................... 22
5.1 DESCRIPTION OF POTENTIAL PRIVATE FIRMS. ...................................................................................................................... 22
5.2 DESCRIPTION OF POTENTIAL NGOS....................................................................................................................................... 22
5.3 INCENTIVES AND FACTORS FOR SUCCESSFUL PUBLIC PRIVATE PARTNERSHIPS. ......................................................... 22
5.4 PERSPECTIVE ON GLOBAL DEVELOPMENT ALLIANCES ..................................................................................................... 23
5.5 SUSTAINABILITY OF ACTIVITIES AFTER THE LIFE OF THE PROJECT .................................................................................. 24
6.0 ANALYSIS AND RECOMMENDATIONS .................................................................................... 25
6.1 PRIVATE SECTOR COMPANIES ................................................................................................................................................. 26
6.2 NGOS ........................................................................................................................................................................................... 26

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE IV
TABLE OF TABLES
TABLE 1: PERSPECTIVE ON GLOBAL DEVELOPMENT ALLIANCES ......................................................................24

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE V
ACRONYMS
CSR corporate social Responsibility
PPP Public Private Partnership
GDA Global Development Alliance

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE VI
1.0 INTRODUCTION
The Jordan Public Action Project aims to induce a sustained behavioral change in Jordanians favoring water
and energy conservation, and reducing/recycling and potentially re-using solid waste. The project is broken
down into three phases (assessment and baseline, design, implementation). During the assessment and
baseline phase, several surveys were conducted to collect information which will feed into the design and
implementation phases. As the program will involve stakeholders from the public and private sectors, Mahara
was contracted to conduct survey # 6, which will examine existing initiatives, practices and approaches of
Public Private Partnership, Corporate Social Responsibility and Global Development Alliances in Jordan and
to Identify opportunities for partnering with the private sector to implement programs that improve the
adaptive capacity of Jordan to deal with the impeding water and energy predicament and to ensure
sustainability after the life of the project.

1.2 PURPOSE AND OBJECTIVES

The purpose of the survey is to provide the Jordan Public Action Program team with comprehensive
information on specific potential partners from the private and non-government sectors which will
facilitate the process of engagement and creation of partnership to implement the Public Action Program
through CSR, PPP and GDA initiatives.

The specific objectives of the survey are:

1. Historical Perspective on CSR and PPP

a. Identify the kinds of charitable activities in which the private sector commercial firms engage in, their
modalities, and the extent of the support they give.
b. Determine the kinds of services or support the corporate funds receivers (NGOS) obtained, and
whether the level of satisfaction for what they received was mutual. If not why not and what lessons
did they take away from the experience

2. Perspective on PPP and CSR related to future actions in water, energy and solid waste

a. Identify 15 interested corporations in water, energy and solid waste, and identify the kinds of support
they might be prepared to give. Also identify the communication methods, and contact addresses the
appropriate individual through whom proposals should be aimed. Identify too. Provide the Mission
statements for each firm interviewed if it exists.
b. Identify the conditions and factors that need to take place within these firms if a sustainable mutual
joint program or activity supporting water, energy and solid waste can be created.
c. Identify the rewards or incentives that need to be provided to mobilize support for the public
outreach project and which will sustain the support of the private firms.

3. Perspective on GDA and future support for Outreach activities beyond the project’s time-frame.

a. Identify and interview 10 firms and agencies whose long-term support might be counted on beyond
the life of the project.
b. Identify the kinds of activities that might sustainably be continued into the future through corporate
action.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 7
1.3 METHODOLOGY
Several methodologies were utilized to conduct the survey; they were linked in one framework and are
described as follows:

Methodology One: Identification of the list of interviewees

The list of interviewees from the private sector was based on the following criteria:
 Preliminary research on sectors that are considered the highest consumers of water and energy in Jordan.
 Preliminary research on 30 large firms with CSR / PPP activities.
 Preliminary research on GDA initiatives in Jordan.
 Firms with assigned person/department to carry out the CSR/PPP initiatives which indicate that the CSR
is part of the overall business operation and strategy.
 Variety in the sectors the private sector firms represent.

The list of interviewees from the non-government sector was based on the following criteria:
 Preliminary research on 25 NGOs to identify the largest recipients of corporate funds.
 Most active NGOs working on environmental issues were identified.
 NGOs with largest distribution and exposure in Jordan (i.e. operate in different governorates and not
only Amman for maximum outreach purposes ).
 NGOs with scope of work that include education, training and awareness raising which would be
potential resources for the Public Action Project.
 NGOs presided by Royal figure, as it is a main factor to attract corporate funds.

Methodology two: Development of the survey questionnaire.

The questionnaires for the survey were developed based on the requirements mentioned in the TOR; the
questionnaires were also shared with ECODIT team and the other contractors for any feedback. Then the
questionnaire for the private sector was amended after a consultative meeting with private sector
representatives in a meeting held at ECODIT. The questionnaires were piloted during interviews with 3
NGOs and 3 private firms, and the final version was developed accordingly, the length of the interview was
also taken into consideration not to exceed one hour.

Methodology three: Structured and targeted interviews.

The researchers made phone contacts to identify the suitable person to meet for the purpose of the
assignment. An introductory email was sent to the person identified; the email included a brief on the Public
Action Project and the questionnaire form were attached to make sure that the interviewee is prepared for the
purpose of the interview. The informative email was helpful to use the time of the interview effectively.
Before starting the interview to fill the questionnaire, the interviewer made sure that the interviewee
understands the concepts of CSR, PPP and GDA, and an introduction was given about the project before the
beginning of the interview to ensure that the interviewee is knowledgeable about the objectives of the
interview and project.

Methodology four: Documentation of questionnaire findings:

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 8
The researchers made sure to electronically document the questionnaire findings directly after each interview
to capture all the information. The researchers met with the team leader periodically to share the findings of
the interviews with the two sectors to share information and to identify any relevant cross cutting issues.

Methodology five: Coordination with ECODIT team and other contractors:

Mahara team made sure to coordinate with the ECODIT team throughout the assignment period, Mahara
team attended the workshop on water, energy and solid waste management. Mahara also coordinated with the
contractor conducting the international donor’s survey to identify any GDAs or PPP related to the project

Methodology six: Reporting

Mahara developed the report outline based on the assignment TOR and the progress of the interviews.
Mahara shared the outline with ECODIT team for feedback before writing the report.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 9
2.0 SURVEY FINDINGS
2.1 HISTORICAL PERSPECTIVE ON CORPORATE SOCIAL
RESPONSIBILITY AND PUBLIC PRIVATE PARTNERSHIP

2.1.1 OVERVIEW OF 25 PRIVATE FIRMS

This section summarizes the information of the questionnaires and provides an overview of the 25 private
companies engaged in PPP and CSR (listed in alphabetical order). It describes the pillars each company
supports and the forms of engagement each company has done so in the past. It is worth noting, all these
initiatives supported by following companies have been either developed by company or company responded
to request. Some of them are implemented by company without a partner “CSR”; while others are done in
partner with governmental and non-governmental institutions “PPP”. Also, some of the initiatives are
internal while others are external done among communities. The attached filled questionnaires (Annex B.1),
includes the specific information of each initiative separately in the filled questionnaire for each company.

1. Abdali Investment & Development Company: is a privately-owned land development company

established to develop and manage mixed-use urban developments. Abdali created Abdali Ru'yatuk,
a corporate social responsibility arm dedicated exclusively for the youth of Jordan. Ru'yatuk is a
natural extension of the Abdali vision, and coordinates all the activities sponsored by Abdali with the
theme "Let your vision come to life". Ru'yatuk Al Abdali focuses on the empowerment of Jordanian
youth from all ages and backgrounds through a variety of programs. The company supports the
initiatives through cash contribution, staff volunteer and in-kind.

2. Al Faridah Group: Al Faridah for Specialized Publications is the fastest growing magazine publisher
in Jordan. Established in 2003, Al Faridah has become known for its ability to provide an array of
publishing products required to fit the taste of Jordan’s population and client advertising needs, it is
the publisher of six unique magazines and three radio stations. (Magazines: Joe Magazine, layalina,
Ahlan, VIVA, Venture, U magazine, U men, on campus, Majalutna. Radios: Fan, Rotana, Energy,
Amen (marketing is outsourced)). The company supports health, environment and community
initiatives through its products and services to ensure public awareness.

3. Al Ghad: is a local Jordanian newspaper registered in 2004. The company’s mission is to make a
difference in Jordanian market. The company does not only issue newspaper but also have a printing
and distribution services. The newspaper provides discounts for placing ads on awareness
campaigns as well as initiatives taken by Royal figures. Also, staff volunteer is a preferable
means of support for the company.

4. Al Rai Newspaper was contacted several times by emails followed by phone calls; unfortunately the
interview did not take place. Even though it was not possible to meet them but we highly advise to
engage them since it is a premier Jordanian newspaper.

5. Arab Bank: Arab Bank Group has the largest Arab banking branch network world-wide, with over
500 branches in 30 countries, spanning 5 continents. Part of the bank’s value is citizen ship: the bank
is active in corporate citizens, fostering the growth and advancement of our communities. The Bank
has recently launched its Corporate Social Responsibility program - Together. This unique

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 10
 program takes community support to a whole new dimension; working hand in hand with a group of
five reputed non-profit organizations, our employees and our customers to continually support,
participate in and contribute to the advancement and well-being of the community. The program
supports 5 main areas health, education, poverty, environment and orphans.

6. Aramex: Aramex and its worldwide alliance form an extensive transportation network that spans the
four corners of the globe. Aramex is a strong advocate of corporate social responsibility;
however the company has a policy not to support internationally funded government projects
such as USAID funded projects. The company believes it has the enough resources and expertise to
partner up with NGOs and Ministries directly and perform the work without any intermediate. The
company likes to take ownership in implementing its initiative and sustain it for long periods of time.

7. Central Trade and Auto Company (Toyota): Central Trade & Auto Co. was established in 1999 as
the Toyota Distributor of Jordan, and recently became the Lexus Distributor of Jordan after its launch
in March 2007. Operations include Automobile Sales, Service and Parts. Supported by five dealers
spread around the Kingdom, 2 service centers and a parts depot. CTA strives to provide quality and
service worthy of the Toyota name. The company supports environment, education, and road
Safety particularly in 2009. The company offers its support through in-kind, public awareness,
and staff volunteers.

8. DHL: DHL is a global company in the mail and logistics sector. The company’s initiatives fall under
three pillars: education, environment and community. Most of these initiatives are ideas taken by
company. The company’s most preferable means of support are: in-kind, public awareness, and
staff volunteers.

9. HIKMA Pharmaceuticals: is a leading generic pharmaceutical company with a significant presence

in the Middle East and North Africa (”MENA”) region, the United States and Europe. The CSR
program is an important part of the company’s strategic commitment to its core values. These
values complement the strong governance and excellent management practices. Health,
environment and community are three topics mostly supported by the company. Cash
sponsorship and staff volunteers are the company’s preferable ways of support.

10. HSBC Bank: is the largest and most widely represented international bank in the Middle East. The
corporate social responsibility initiatives supported by the bank fall under education,
community and environment. The bank’s preferable means of contribution are cash
sponsorship and staff volunteers.

11. Intercontinental Amman Jordan: the hotel is part of IHG global group. The hotel supports social
and charity work, however, there is no structure for pillars of its CSR initiatives nor a specific
department/person responsible for such initiatives. Thus it was not possible to collect further
information.

12. Jordinvest: is the first Jordanian public shareholding company to offer its clients a variety of
integrated investment banking services, in domestic, regional and international markets. In particular,
services include debt and capital raising, corporate restructuring, financial advisory, and asset
management activities. The company supports initiatives under health, sports, and education
pillars. Most preferable means of support goes for staff volunteer.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 11
 13. Kawar Group: is a local company registered in 1955. The group acts as an umbrella for several
companies in different industries. Those include: shipping & transport, travel & tourism, information
& communication technology, healthcare management, as well as many investments in infrastructure,
energy and other industries. The company supports initiatives related to education and community
through cash sponsorship, in-kind and staff volunteers.

14. Lafarge Cement Jordan: Lafarge group is a world leader in building materials; Lafarge
extracts resources from the heart of the earth to make materials to bring to the heart of life.
Present in 79 countries, the Group responds to the world’s demand for housing and
infrastructure. Company’s CSR pillars are local community, education and training, safety
and health, and environment. Internally the pillars are not very organized but the company is
working on it. Cash sponsorship, in-kind, and staff volunteer are the company’s preferable
means of support.

15. Marriot: The hotel was registered in 1982, it is part of a global group, owned in Jordan by a public
shareholding company. The hotel operates in Amman, Dead sea, and Petra. The company’s CSR
initiatives in Jordan focused on charity and environment. In-kind and staff volunteer are
preferable means of company’s support.

16. Microsoft: The world’s largest software company. The company supports initiatives related to
education, social and employability. The budget to support local CSR only comes from Microsoft
Corp. “Global”. The company helps create social and economic opportunities in the
communities the company works, lives, and does business. In kind and staff volunteer are
company’s preferable means of support.

17. Modern Media: Since its inception in 2004, Modern Media has been a driving force in developing
and maintaining an unparalleled standard of broadcasting quality both locally and regionally, which is
evidenced by the recognition and awards of the company has garnered for its work in radio,
production, advertising, consulting and event management in Jordan. Play 99.6 and Sunny 105.1 are
both under modern media company. The company supports initiatives in various topics, many of
the times the company initiatives its own CSR initiatives. Company’s preferable means of
support are public awareness and staff volunteer.

18. Millennium Energy Industries: Millennium Energy Industries (MEI) is an international solar
energy solutions company operating in the Middle East North Africa region. Since 2002, MEI has
been providing small and large scale solar energy solutions for industrial, commercial, and residential
clients in a wide range of applications including space heating and cooling, and industrial and domestic
hot water systems. Post contacting the company, it was revealed that the company currently does
not have the budget for CSR initiatives; however it is part of the company’s future plans. The
company has done training in partnership with MDA and South Company to train youth in
Ma’an and now they are working with company.

19. Nuqul Group: Established in 1952, Nuqul Group (a conglomerate of 27 companies) is one of the
Middle East's leading industrial groups. Its line of business covers a wide range of products including:
The Company supports initiatives related to health, environment, and community. The Group’s
preferable means of support is through in-kind contribution and staff volunteers. Also, the Elia

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 12
 Nuqul Foundation (ENF) was established with an objective to focus on several areas, education being
the main platform. ENF therefore aims to provide university, community college and vocational
training scholarships for young people who in normal circumstances do not have the means to attain
higher education.

20. Orange (formerly known as Jordan Telecom Group): Jordan Telecom Group (JTG) plays a
prominent role in the information and communications technology sector. In 2007, the Group
adopted the Orange brand, the commercial brand of France Telecom Group, one of the world's
leading telecommunications companies, for all its fixed, mobile, internet and content services marking
another significant achievement in the ICT sector. The company supports community development
and social work in addition to education initiatives. Cash sponsorship, staff volunteer, and
public awareness are the company’s common ways of support.

21. Pharmacy One: Pharmacy One Jordan set the foundation to rapid expansion in the region starting
with KSA & extensive expansion plans throughout the gulf and MENA region. The company
concentrates on education and health. It has established the drug information center in close
coordination with the Jordanian Food & Drug Administration (JFDA) & the Jordan University to
offer free, updated & completely unbiased pharmaceutical information to consumers and health care
providers and training curriculums specially tailored to aid the community pharmacists to perform
their daily practices with the highest standards of professionalism and commitment to pharmacy
practice. In-kind and staff volunteer are the most preferable means of support.

22. Royal Jordanian: is the Jordanian national carrier; joined “One World” in 2007, after it completed all
technical and technological requirements to become part of the grouping. RJ transports goods and
passengers to 57 destinations. RJ has always been keen to provide support to the community
through sponsorships and aid for local activities, whether social, economic and artistic or
sports. The company continues to play that role with pride, being a pillar of the Jordanian economy
and a generous source of hard currency, as well as serving trade and exports, through several
sponsorships granted the local community, charities, individuals with special needs and
students, in-cash and in-kind contributions.

23. Rubicon: Jordan's premier company in interactive multimedia e-education and 3D animation/ CGI.
Rubicon is part of a global group and operates in four countries. The company provides special
packages at discount rates for non profitable projects done for a good cause and being a
national priority issue.

24. Saraya Jordan: Saraya is part of a regional group in the tourism real estate sector. Since its creation,
Saraya has committed itself to playing a major role in economic, social, educational and environmental
development of the communities neighboring Saraya projects. To this end Saraya is currently
undertaking projects that support education and tourism and highlight the protection of the
local historical and natural environment. Saraya’s support to initiatives differs from one to the
other; however staff volunteers are a common way of Saraya’s contribution to its support.

25. Umniah: is part of a regional group (Betelco Bahrain) in the telecom sector. The company offers
both mobile and internet services. Education, sports and community work are three pillars
supported by company. Cash sponsorship, in-Kind, staff volunteers, and public awareness are
all means the company can support with.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 13
 26. Zain: In 1994, Zain (formerly known as Fastlink), revolutionized telecommunications in Jordan by
introducing GSM mobile services into the country. Zain quickly became the foremost telecom
company in Jordan. Zain's commitment goes beyond developing the telecom market. It is built on the
foundation of active participation and contribution to the communities where it works as well as
helping to drive positive development and growth and reaching out to the disadvantaged. Zain
actively supports projects and initiatives that contribute to the development of various sectors
and benefit young people, particularly in the areas of education, sports, and health. In
February 2009, Zain Jordan received Al Hussein Decoration, of First order, in recognition of its role
in serving the local community.

Observing the frequency of support for each pillar, it was found that sixteen companies support the initiatives
under the community/social pillar, while fifteen support education. Fourteen support environmental related
initiatives, ten support health, and only five support sports. This should be very helpful to consider when
designing the program since initiatives should be designed and tailor made to fit the interest of potential
partners. On the other hand, looking at the kinds of support and contribution given and mostly preferred by
companies, it is shown that the highest contribution companies tend to do is staff volunteers, by which
seventeen companies picked. Ten companies prefer providing in-kind contribution, while eight prefer to be
engaged in public awareness, and only six prefer cash contribution. Thirteen companies will provide
contribution depending on the requirement of the initiative. Moreover, tables “Company Pillars” and
“Company Contributions” (Annex A, 1.1 and 1.2) reflect this information.

2.1.2 OVERVIEW OF 20 NGOS.

This section provides a summary of the 20 NGOs interviewed. It includes an overview of the NGO, its
beneficiaries, the type of funding they receive and how they acquire it, their main donors, the percentage of
corporate funds they receive of the total funds of their organization, and their satisfaction level with the
support received. The NGOs are divided based on their field of activity as socio-economic NGOs and
environment NGOs and listed in an alphabetical order . Detailed information on the specific funded
initiatives of each NGO and their partners is found in the filled questionnaires (Annex B.2).

SOCIO-ECONOMIC NGOS
1. Al Aman Fund for the Future of Orphans (AAFO): established in 2006, focuses on the education of
orphans between ages 18-21. Their main working approach is building lasting partnerships with the
private sector (PPPs). They reach out to the private sector for funding, are approached by them, receive
funding through connection between their board members and private sector owners, and conduct some
fundraising events. Their corporate funds are usually long term. Main corporate donors: banking
(standard Chartered), financial (First for Investment), construction, engineering, and industries
sectors (Nuqul Group) and private universities. The most recurrent type corporate fund is cash.
The NGO is satisfied with the contribution and level of engagement of their private sector
partners.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 14
 2. The Children’s Museum Jordan: established in 2007, focuses on education through recreation, their
main beneficiaries are children. Their main working approach is building lasting partnerships with the
private sector (PPPs). They usually reach receive funding due to a connection between their board
members and private owners. Their corporate funds are both short and long term depending on the
initiative. The percentage of corporate funds is approximately 35% of the total funds of their
organization. Main donors: Zain, Ahli Bank, Motorola, Nestle Middle East, Abdali Investment and
Development, Sheikh Abdalluh Saleh Kamal, and Emaar Properties (PJSD). Their most recurrent
type of corporate fund is cash. The NGO is very satisfied with the contribution and level of
engagement of their private sector partners.

3. Haya Cultural Center: established in 1976, focuses on youth’s behavioral and attitudes change through
science and art. Their main beneficiaries are youth aged 6-14. So far they have not received any corporate
funding as they cover their costs by charging their services / activities for fees and membership, but plan
on reaching out to them this year (2010).

4. Injaz: established in 1999, focuses on youth empowerment through education programs. Their main
beneficiaries are youth aged 14-24. Their main working approach is building lasting partnerships with the
private sector (PPPs). They raise funds through fundraising activities. Their corporate funds are long
term. To ensure sustainability, Injaz have an endowment fund where they save money from the annual
board membership fees which is $10,000/year. The percentage of corporate funds is around 15% of
their total funds. Main donors: Banking, Pharmaceutical, Real-estate, Telecommunication,
Specific companies include: Zain, Aramex, and Nuqul Group. The most recurrent type support
they receive is volunteer employees and cash. The NGO is highly satisfied with the private
sectors involvement and contribution.

5. Jordan National Commission for Women (JNCW): established in 1992, focuses on women’s issues
on a policy level. They are usually approached by the private sector and work with them strategically on
projects. Main partners: Nuqul Group and Imseeh Jewelers. The support they receive from the private
sector is both short and long term depending on their programs. The most recurrent type of support
they receive from the private sector is strategic support in terms of capacity building, “know
how”, marketing and training. The NGO is satisfied with the involvement and partnerships they
form with the private sector.

6. Jordan River Foundation (JRF): established in 1995, JRF mainly focuses on sustainable development,
life enhancement, and child protection. Their beneficiaries are local communities all over the Kingdom.
Their main working approach is building lasting partnerships with the private sector (PPPs). They usually
reach out to the private sector for funding, are approached by them, and conduct fundraising events.
Their funding is usually long term. The percentage of corporate funds is approximately 10 % of
the total funds. Main donors: real-estate, banking, communication and industry. The most
recurrent type of corporate fund is cash, volunteers and in-kind. The NGO is satisfied with the
contribution and engagement of the private sector partners.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 15
 7. The King Hussein Cancer Foundation (KHCF): established in 1997, is the umbrella organization
responsible for the King Hussein Cancer Center (KHCC). It fundraises and works on making sure that
the KHCC is providing the best cancer treatment in Jordan. They also promote awareness and education
programs aimed at early detection and prevention of cancer. Their main working approach is building
lasting partnerships with the private sector (PPPs). They reach out to the private sector for funding and
are approached by them; they also receive funding due to a connection between their board members and
private sector, conduct fundraising events, and receive funds from their programs. Their corporate funds
are both short and long term. The most recurrent type of corporate fund is cash and fees from
programs. Main donors: real-estate and banking sector. The NGO is satisfied with the
involvement of the private sector.

8. Madrasati: established in 2008, focuses on education development from Kindergarten up to the 12 th

grade. They focus on school rehabilitation infrastructure improvement, and quality learning
environments. Their main beneficiaries are the poorest public schools across the Kingdom. Their main
working approach is building lasting partnerships with the private sector (PPPs). They usually approach
the private sector and they are also approached by the private sector. Their funding is usually long term.
The percentage of corporate funds they receive is approximately 80% of their total funds. Main
donors: Banks, Telecommunication, Pharmaceutical, Aeronautical, and Regional Real-Estate
companies, and individual philanthropists. The most recurrent type of corporate is cash followed
by volunteers. The NGO is highly satisfied with the private sectors involvement and
contribution.

9. Mizan Law Firm: established in 1998 focuses on legal aid, protection, lobbying, documentation on
violations of human rights, and legal awareness. Their main beneficiaries are victims of human rights
violations. Their main funding is from international donors. Their funding is usually long term. Main
donors: Private sector lawyers offering discounted fees for services, local media outlets and
printing companies. Their most recurrent type of corporate support is discounted fees from
lawyers. The NGO is not satisfied with the private sector involvement and contribution.

10.The National Center for Culture and Art: established in 1987, focuses on professional training in
theater and dance. Their main beneficiaries are children, youth, women, and families. Their funding is
usually long term. The percentage of corporate funds they receive is approximately 15% of their
total funds. Main donors: Housing Bank for Trade and Finance, Umniah, Nuqul Group, Jordan Co.
for Dead Sea products, Jordan Paper and Cardboard Factories, Landmark Hotel, Al Safir printing
Press, Dar Al-Handasah, Consolidated Contractors Company, Aqaba Special Economic Zone
Authority (ASEZA(. Their most recurrent corporate support is cash (mostly sponsorship). The
NGO is satisfied with the private sector involvement and contribution.

11. Noor Al Hussein Foundation (NHF): established in 1985, focuses on socio-economic empowerment.
Their main beneficiaries are underprivileged communities. Their main working approach is having

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 16
 sustainable income generating projects. They usually strategically partner with the private sector. They
partnered with a stone and mining factory; the private sector trains the local community and offers
jobs at the factory. The percentage of corporate funds they receive is less than 1% of their total funds.
Main donors: industrial and services sectors, and individuals. The most recurrent type of support
they receive from the private sector is strategic support in terms of capacity building and “know
how”. Their funding is usually long term. In general NGO is satisfied with the private sectors
involvement and contribution but feels there is room for more involvement.

12. Royal Health Awareness Society (RHAS): established in 2005, focuses on health promotion and
awareness. Their beneficiaries are disadvantaged communities, public school students. Their main
working approach is building lasting partnerships with the private sector (PPPs). They usually reach out
to the private sector for funding, are approached by them, and receive funding due to a connection
between their board members and private sector owners, and conduct fundraising events. Their
corporate funding usually short term. The percentage of corporate funding they receive amounts to
approximately 10% or less of their total funds. Main donors: pharmaceutical and insurance sectors. The
NGO is somewhat satisfied with the contribution and engagement of their private sector partners; it
depends on each specific company. For the year 2010, NGO plans to reach out and engage more
companies.

13. Ruwwad: established in 2005, focuses on community empowerment through education and civil
engagement. They are completely private sector led. Approximately 98% of their funds are covered by
their private sector board members. Their corporate funding by nature is long term. Their most
recurrent corporate fund is cash. The NGO is completely satisfied with the contribution and
engagement of private sector partners.

14. SOS Children's Villages Association of Jordan (SOS): established in 1983, SOS provides a care
center for unfortunate children (abandoned and orphans). They are affiliated with an International
organization and receive international support. Their main working approach is building lasting
partnerships with the private sector (PPPs). Recently they have been asked by their International affiliates
to look into local resources to support themselves. They usually reach out to the private sector for
funding, are approached by them, receive funding due to a connection between their board members and
private sector owners, and conduct fundraising events. Their corporate funding is usually long term.

The percentage of corporate funding is approximately 30% of the total funds of their organization.
Main donors: Zain, Saraya Development, HSBC Bank, and Capital Bank. The most recurrent
type of corporate fund is cash and in-kind. The NGO is satisfied with the contribution and level
of engagement of their private sector partners.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 17
ENVIRONMENT NGOS:
15. Friends of the Earth Middle East (FOEME): established in 1994, FOEME focuses on environment
education, advocacy and rehabilitation. Their main working approach is to work with environmentalists
from the region: Jordan, Palestine, and Israel to protect the shared environment and heritage. They
usually reach out to the private sector, and sometimes are approached by them. Their funding is
usually short term. The percentage of corporate funding they receive is approximately less than 0.005
% of the total funds of their organization. Main donors: One with Nature, Potash Company, Orange
Telecom Group. The most recurrent type of corporate funding they receive is in-kind donations. In
general the private sector companies are not engaged and involved. The NGO is not satisfied with the
private sectors involvement and contribution. Believes that the private sector can do a lot more than
what they are currently doing.

16. International Union for the Conservation of Nature (IUCN): The regional office was established in
Jordan in 2001. IUCN focuses on Nature conservation, Energy Conservation, Water conservation,
Poverty alleviation and, Integrated Management in general. They charge fees for their services based on
MOUs. They are usually approached by the private sector for specific services, they receive money from
membership fees, and they also conduct fundraising activities. Their funding is usually short term
(based on projects). The percentage of corporate funding they receive is approximately 10-30 %
(regionally and internationally) of their total funds. Main partners: companies with a large carbon
footprint, including: Shell, Total, and PetroCanada. The most recurrent type support they receive
from the private sector is cash in return for services. As of today, they don’t have private sector
companies working with them in Jordan, they are all regional.

17. Jordan Environment Society (JES): established in 1988, JES focuses on environmental public
awareness and capacity building. They reach out to the private sector for funding, are approached by
them, and also have income generating programs (consulting, recycling program and training fees). They
receive funding from their organization membership fees and the endowment fund they have under the
Ministry of Finance. The most recurrent type of funding they receive is fees for services based on
MOUs. The percentage of corporate funding they receive is approximately 30 % of the total funds of
their organization. Main donors: Saraya Development Group, Umniah, Private Schools and Hotels.
The NGO is somewhat satisfied with the contribution and level of engagement of their private
sector partners.

18. Jordan Society for Sustainable Development (JSSD): established in 1997, JSSD focuses on the
preservation of the environment. Their main working approach is building lasting partnerships with the
private sector (PPPs).The percentage of corporate funding they receive is approximately 50% of the
total funds of the organization. Main donors: Saraya Development Group and Aramex. The most
recurrent type of corporate funding they receive is cash. The NGO is highly satisfied with the
contribution and level of engagement of their private sector partners.

19. Royal Botanic Garden (RBG): established in 2004, aims to be conservation center of Jordan’s botanical
creations. In addition to enhancing public education, scientific research, and be a tourist attraction. So far,
RGB have approached the private sector for funding. The percentage of corporate funding they
receive is approximately 1 % of the total funds of their organization. Main donor: HSBC Bank.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 18
 The type of funding they have received is for the start-up operations of the NGO. The NGO is
satisfied with the contribution and level of engagement of the private sector.

20. Royal Society for the Conservation of Nature (RSCN): established in 1966, RSCN focuses on
environment conservation and developing socio –economic projects integrated into their conservation
projects. They usually reach out to the private sector, and sometimes they are approached by them, they
also do fundraising events. Their funding is usually long term. The percentage of corporate
funding they receive is approximately 5 % of the total funds of their organization. Main donors:
Aramex, HSBC Bank, Arab Bank, Potash Company among others. The most recurrent type of
support they receive from the private sector is strategic support in terms of capacity building and
“know how” through training. Their private sector partners are very engaged and involved; they train
their beneficiaries in various skills (soap making, jewelry making, marketing, and others). The NGO is
satisfied with the private sectors involvement and contribution.

3.0 CHALLENGES AND LESSONS LEARNT

3.1 PERSPECTIVE OF THE PRIVATE FIRMS
Each company interviewed expressed specific challenges and lessons learnt based on their experience as it can
be seen in the filled questionnaires (Annex B.1), following is a summary of the challenges and lessons learnt:

Challenges
 NGOs do not speak the language of private sector being relaxed in time, do not present their ideas in
coherent way, and projects lack the components to ensure sustainability.
 Communication channel within some NGOs is difficult; some ignore feedback given from company and
do not have proper follow up. At the same level, approval system within government institutions slows
the work and time consuming
 Working with some communities was challenging; some did damages to personal property of company.
 Internally-getting staff involved and engaged is challenging.
 Many times the project manager/public partner send out many documents; makes process longer and in
efficient.
 Many of initiatives lack creativity and innovation , and hopes and promises given to be part of the project
are many times over realistic,
 Many initiatives out there have the same cause; makes it confusing for private sector companies to pick
which ones to support.
 Some NGOs do not make an effort to recognize the company’s support.

Lessons Learnt

 The donor should take the project step by step, not to give funds from beginning. In other words, enter
on a small scale in terms of funding, until positive results appear.
 Some donors mentioned that working with NGO and not directly with beneficiaries makes the initiative
more organized. However, other donors believe that having a mediator such as NGO or governmental

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 19
 institution as a partner on the project makes things difficult and time consuming; thus some companies
decided to take its own initiatives to avoid delay.
 Some companies rather work with NGO versus governmental entities.
 The NGO/Partner needs to be transparent and not over promise.
 Partner up with those who are professionals, follow up without request, and promising of the project’s
sustainability.
 It is important to identify how much community needs for the design of initiatives.
 When signing an agreement with partner, it is very important to know the responsibilities and
expectations involved from each.

3.2 PERSPECTIVE OF NGOS

Each NGO interviewed expressed specific challenges and benefits of corporate funds based on their
experience as it can be seen in the filled questionnaires (Annex B.2), following is a summary of the challenges
and benefits:

Challenges

1. The International economic crisis has made it difficult - not everyone is giving money.
2. Having no tax exemptions for private companies deters them from donating or partnering with
NGOs.
3. Many private sector companies do not know what the National Country Priorities are. They don’t
have experience in development and have limited knowledge about social marketing.
4. The confusion of the private sector between CSR and marketing and CSR and Charity. The private
sector wants to give out products with their logos (promotional material – not necessarily needed by
the NGOs). They also view CSR as welfare and charity. Not as something sustainable.
5. Not all private companies in Jordan have CSR units, for some the budget for CSR initiatives comes
out of the companies’ marketing department which makes it difficult to give large funding due to
limited budget.
6. Private sector funding usually does not include the operational costs of programs.
7. Most private sector firms would work with an NGO if there is a gain for them– a marketing and
visibility opportunity for the company.
8. The communication gap between the NGOs and the private sector companies. They use different
languages. The Private sector is more straight forward, logical and like to see numbers and
outcomes, whereas the NGO sector usually tend to write long reports and their impact takes longer
to measure.
9. The challenge of managing expectations from both sides. Reaching common grounds and
understanding. Sometimes the NGO needs to sacrifice some of its targets or objectives in order to
match the needs of the private sector to get their funding.
10. Constant need of volunteers from the private sector. Some projects offered by NGOs require
volunteers to sustain them. It is a challenge for the NGO to get volunteers and retain them.
11. All NGOs are going to the same private sector sources to get funding (competition on limited
resources).
12. Some NGOs feel that there is no involvement or interest from the private sector on how and where
their money is spent.
13. Some private sector companies want to fund something new and exciting; they follow trends and
don’t commit to one cause and follow through with it.
14. Miscommunication and trickle down of information between senior staff at the private sector
company and employees makes it hard for NGO employee to communicate and create partnership
with private sector.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 20
 15. The private sector sometimes doesn’t want to go through the NGOs to donate they want to do it
directly- straight to the beneficiaries.
16. In some cases, the NGO needs to be specific on whom to partner with – they can’t accept funding
from all private sector companies. For example, if the NGO tackles health, it can’t accept funding
from an unhealthy beverage company.
17. Most private sector companies tend to fund or support NGOs affiliated with royalty.
18. Sometimes getting funding for a private company needs ‘a connection” or networking- “Wasta”, you
need to know an ‘insider’ in the company.
19. Many of the country’s NGOs are being highly dependent on international aid, as a result the private
sector feels it is unnecessary for them to get involved.

3.3 ENVIRONMENT NGOS SPECIFIC CHALLENGES:

1. How to avoid the “green wash” and how people view it. In simple terms “green wash” is having an
NGO take or accept money or donations from a big carbon emitting company as a cover up to the
negative impact that the company is contributing to the environment.
2. To mainstream the topic of the environment to the private sector to be a part of the CSR unit within
each company. Private sector companies tend to be more interested in health, education and other
social issues.
3. Lack of implementing “The Polluter-pays” principal in Jordan.

4.0 BENEFITS RELATED TO CORPORATE FUNDS:

1. Sustainability of the programs and the organization through local funds.
2. The exposure of the NGO when affiliated with a prominent Private sector company.
3. Boosting the morale of the NGO, giving them a sense that someone cares about them.
4. The sharing of knowledge and expertise from both sectors. For example, the private sector have good
skills in marketing and the “know how” of the market.
5. It proves commitment to the local community and loyalty to country.
6. The Private sector is less bureaucratic than government institutions. The way they operate is more
straightforward and clear, there is less red tape involved than dealing with other government or non-
profit organizations.
7. The private sector requires less reporting on funding compared with international donors.
8. The private sector is efficient and productive compared to the government and NGO sector.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 21
5.0 FUTURE PERSPECTIVE ON CORPORATE SOCIAL
RESPONSIBILITY AND PUBLIC PRIVATE PARTNERSHIP.
5.1 DESCRIPTION OF POTENTIAL PRIVATE FIRMS.
For the purpose of this project, Aramex, Intercontinental Amman, and Millennium Energy Industries are
eliminated as potential companies for the reasons stated in historic perspective. This leaves the total number
of twenty two companies that expressed their interest in being potential partners of the Public Outreach
Project. See table “Contact Table” (Annex A, 1.3) for the list of names, contact person, title, and contact
information by email and phone.
Moreover, during the interview, we identified the areas of engagement in the Public Outreach Project based
on the suggested activities in the project document, and the preference by each of the potential partners
from the private sector. This information will be helpful during design and implementation to identify
which partners to outreach for each of the project components. See table “Company Potential Areas of
Engagement and Preferable Contribution” (Annex A,1.4).

5.2 DESCRIPTION OF POTENTIAL NGOS.

A number of the interviewed NGOs expressed their interest to be part of the Public Action Project, and
although the terms of reference did not include listing of potential NGO partners, we found that it is
important to list the interested NGOs, contacts and type of their target groups, number of outreach and the
level of interest to be engaged during design and implementation phase. Table "NGO potential partners
interested to be a part of project" (Annex A, 1.5) provides a list of the NGO potential partners divided into
Environment NGOs and socio-economic NGOs. Furthermore, table (Annex A, 1.6) reflects "NGOs that
would want the support and expertise from the Project".

5.3 INCENTIVES AND FACTORS FOR SUCCESSFUL PUBLIC PRIVATE

PARTNERSHIPS.
From the perspective of the private sector, generally, the main factor behind companies’ engagement in
PPP is for the cause and believing in social responsibility. Some are more focused on company image,
others on employee engagement. As for the incentives received, recognition was mentioned by most
companies whether it is a public recognition or by royal figure. Also, some companies had reservation in
joining other partners to have ownership over the initiative, while others have no reservation since it is
benefiting communities. See table “Factors, Incentives, and Reservations” (Annex A, 1.7), they are
stated per company, in addition to any reservation each company might have to join a partner.

In addition to the incentives that companies mentioned based on their past experience, following are
suggestions that the companies expressed would encourage for more engagement:

1. More Recognition: recognition by royal figure, public recognition, recognition by media, project to be
recognized on national level, awards, accessibility to high official and get attention or royal recognition
for the project.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 22
 2. Company Image: exposure, promote brand image of company, promote product name, and have the
name of company out as socially responsible.

3. Success of Project: positive results, improve community, to have good partnership.

4. Marketing and Customers satisfaction

5. Tax exemptions

It was important to identify the conditions of successful PPPs from the perspective of the NGOs, and
what are the means that they use to ensure a sustainable relation with the private sector partner. When
compared with the expectations of the private sector it will feed into the program design phase and the
conditions and factors that need to be taken into consideration to ensure sustainable long term partnership
after the end of the project. Recognition was the main factor behind sustaining a good partnership, below
are examples of different means of recognition for the private sector by the NGOs:

- Press releases and logo placement in newspapers, TV, websites, brochures, and roll-ups
- Mentioning in annual reports and newsletters
- Opportunity to take part in Advisory Committee
- Recognition certificates and plaques
- Recognition events (lunch, dinner)
- Receive elite recognition from Royalty
- Thank you letter from Royalty
- Added to Royalty list for annual gifts.

5.4 PERSPECTIVE ON GLOBAL DEVELOPMENT ALLIANCES

As GDA is a not common, and there are very few GDA examples in Jordan, there was no resistance on
the idea of partnering with USAID from those who are listed as potential partners, as for the flow of
money , this depends on the policy of the company . Therefore we have developed a criteria to define
companies as potential partners for GDA , which is based on the following:

1. Company has regional or international presence.

2. Company funded initiatives from global money; i.e. flow of money for the project came from
outside of Jordan.
3. Company has worked with regional and/or international partners on a previous/current PPP.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 23
 Table 1: Perspective on Global Development Alliances

Funded projects Worked with

Local/Regio from Global Regional/Global
Company nal/Global money partners
Abdali Investment &
1 Development Company Regional No Yes
2 Arab Bank Global not sure Yes
Central Trade and Auto
3 Company (Toyota) Global No Yes
4 DHL Global Yes No
5 HIKMA Pharmaceuticals Global not sure Yes
6 HSBC Bank Global Yes Yes
7 Jordinvest Local No Yes
8 Kawar Group Local No Yes
9 Lafarge Cement Jordan Global No Yes
10 Marriot Global No Yes
11 Microsoft Global Yes Yes
12 Nuqul Group Regional No Yes
13 Orange Global Yes Yes
14 Pharmacy one Regional No No
15 Royal Jordanian Global not sure Yes
16 Saraya Jordan Regional Yes Yes
17 Umniah Regional No Yes
18 Zain Global Yes Yes

5.5 SUSTAINABILITY OF ACTIVITIES AFTER THE LIFE OF THE

PROJECT

When asked for commitment after the end of the project, none of the companies were willing to give a
commitment at this stage, but they have mentioned the main factors to maintain a long term working
relation with project partners to address this issue after the end of the project.

1. Commitment of partner: transparency, consistency, good experience with partner, rewarding

experience, good partnership, commitment, and defined expectations between the project partners.

2. Communication: organization of work, proper follow up, effective communication, continuous

feedback, evaluation of project and allocation of contribution.

3. Results: positive results, positive affect on community, positive performance trackers, success of
program and if it really benefited the community.

4. Appreciation: partner to show appreciation through different means of recognition, proper publicity,
and appreciation for company.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 24
6.0 ANALYSIS AND RECOMMENDATIONS
1. As seen in table 1.1, most of the companies have their pillars identified for PPP or CSR initiatives,
which is a good guideline for the project design to identify the area that would be of interest for the
specific private sector partner, especially that the private sector expressed the importance of
presenting clear and realistic initiatives.
2. Table 1.4 shows that most companies prefer to be engaged post receiving clear designed activities and
initiatives in the design phase. Moreover the area of contribution that they have selected is an
important guideline for the project design team to reflect a professional working mechanism.
3. It is also recommended to note the best time to approach the firm for funding and engagement
requests based on the information in table 1.
4. Table 1.5 shows that all NGOs interested to be partners in the project, expressed their interest to be
engaged during the design phase to ensure that programs meet local priorities.
5. In table 1.5, each NGO provided the resources that they have which could be an important asset for
the implementation of the project, ex (trainers, target groups, areas of outreach) these resources
would be very beneficial for the project team for effective and sustainable implementation of the
project. Moreover, the NGOs mentioned the area of engagement based on their strength and area
of work.
6. The challenges and lessons learnt section reflects that both sectors identified that there is a
communication gap and difference in management approaches and expectations among both
sectors, as PPP will depend on having partners from both sectors, it is important to take this note
into consideration to create an environment of trust among potential partners.
7. Table 1.7 which lists the incentives and awards expected by the private sector, matched with the
means of recognition by the NGOs page 18, it provides a good guideline to integrate during the
planning and design process.
8. It is worth noting, when asked about their satisfaction level with the contribution and engagement of
the private sector, almost all NGOs said that they are satisfied or highly satisfied. This satisfaction
was based on the current or past projects funded by the private sector. However, the NGOs have
also expressed that the private sector in Jordan can do a lot more in contributing and supporting the
public sector.
9. In page 20, 4 main factors were addressed that would encourage sustainable partnership after the life
of the project, it is important to consider these factors as one of the objectives of the project to
create PPPs and GDAs to continue after the life of the project.
10. During the interviews it was noted that the private sector is not very informed or knowledgeable of
the national crisis of water and energy and solid waste management issues, this also applies to some
NGOs especially the socio-economic NGOs. It is recommended to hold an informative session or
workshop to present to all interested potential partners from both sectors to start up the project
with a basic level of information, awareness and interest among the partners.
11. It was also recognized that the business model of GDA is not familiar, as the project aims to
establish GDA initiatives during the life of the project, it is important to explain this model from
the initial phase of communication with the private sector potential partners.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 25
 Following are recommendations mentioned during the interviews from both sectors:

6.1 PRIVATE SECTOR COMPANIES

1. Create levels of entry for funding; some would want to contribute by 1000 others by 100,000.
2. The program should have a bottom up approach by conducting needs analysis within communities
and allocate resources/funds accordingly.
3. Have KPIs for the program to reflect results and affect on community and communicate it with
partners. Companies want to see results for their sponsorship.
4. Unify initiatives and avoid duplication.
5. Initiatives should start with awareness among people, and when the government is a partner, there
should be changes in laws and regulations in order to conduct the initiative.
6. Advise partner to keep proposal and requests clear and simple. No need for long documents. Also, it
is important to clear out what benefits the sponsor will be getting from this initiative such as
recognition and so on. In other words, it is very crucial to have the request/proposal well presented,
clear, stating incentives, obligations, responsibilities involved in taking an initiative.
7. To use all resources and efforts to focus on initiative.
8. Define the target audience for each initiative, in order to fit the request into the services provided by
company.
9. Let private sector be involved in process, conduct follow up meetings, document, monitor results,
successes. For example Madrasti initiative conduct meetings with partner to touch base on any issues,
this makes partner feel more involved.
10. Set meetings to explain initiative and make sure the project representative know the initiative by
heart.
11. Have clear sponsorship package; show what contribution made will have positive impact on
company. Clinton Global Initiative should be a model for this project.
12. Media should focus more attention on CSR events and initiatives to cover those events.

6.2 NGOS

13. To establish an endowment fund to ensure the sustainability and continuity of program.
14. To engage all stakeholders. Creating a solid partnership with all stakeholders from the get-go of the
project so that in the future all expectations are managed, and it makes it is easier to get funding to
ensure the sustainability instead of starting all over again in fundraising.
15. Mainstreaming the project, using already existing tools and vehicles. Not creating new organizations
or projects and depending on the currently existing ones.
16. Transparency: Having all project reports, documents, plans and outcomes accessible to all
stakeholders.
17. To establish groups/ clubs in schools to continue the messages and aims of project. For example,
volunteers at schools that teach the younger students the aims and principles they have gained from
the project on water and energy conservation.
18. Constant monitoring and evaluation throughout the duration of project to make sure it is on the
right track after the end of the 5 years.
19. To form a ‘Steering Committee’ for the project. Have the Minister of Environment as the
Chairperson and have representatives of all stakeholders as members.
20. To use creative means and ideas to produce behavioral change among the public, not just to put up
posters all over Jordan.

USAID/Jordan 2010 - Final Report on the Survey Findings of CSR and PPP PAGE 26