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Exercise Chapter 1

The document describes an exercise for a group of students acting as managers of a local restaurant. It has two parts: 1. The management team wants to improve employee engagement and organizational citizenship to provide better customer service. Students are asked to independently generate ideas on how to do this, then share their top three ideas with the group. 2. The management team also wants to minimize dysfunctional employee behaviors to ensure success. Students again independently generate ideas on how to do this, then share their top three ideas with the group. The exercise aims to apply concepts around employee engagement, organizational citizenship, dysfunctional behaviors, and effective management.

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m4leyla
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18 views

Exercise Chapter 1

The document describes an exercise for a group of students acting as managers of a local restaurant. It has two parts: 1. The management team wants to improve employee engagement and organizational citizenship to provide better customer service. Students are asked to independently generate ideas on how to do this, then share their top three ideas with the group. 2. The management team also wants to minimize dysfunctional employee behaviors to ensure success. Students again independently generate ideas on how to do this, then share their top three ideas with the group. The exercise aims to apply concepts around employee engagement, organizational citizenship, dysfunctional behaviors, and effective management.

Uploaded by

m4leyla
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Exercise chapter 1:

Group Exercise—Managing A Successful Restaurant

Learning Objective: Applying concepts such as employee engagement, organizational citizenship,


dysfunctional behaviors, and managing for effectiveness.

Task: Form groups of 3–5 students.

Imagine that you are all managers in a local restaurant. There are many restaurants in town, making it a
competitive business. You recognize that providing high quality, friendly service and having actively
engaged employees is going to make the difference between your restaurant’s success and failure.

Your management team decides to first address organizational citizenship and employee engagement as
drivers of high quality customer service.

First, think independently about what your restaurant can do to enhance the engagement and
citizenship behaviors of your employees. Then share your ideas with the group and identify your top
three suggestions for the restaurant. Be ready to share your ideas with the class.

Your management team next decides that it will be important to minimize dysfunctional employee
behaviors if the restaurant is to succeed. First, think independently about what your restaurant can do
to minimize the occurrence of these destructive behaviors. Then share your ideas with the group and
identify your top three suggestions for the restaurant. Be ready to share them with the class.

Experiential Exercise: Testing a Hypothesis

Objective

The purpose of this exercise is to gain an understanding of organizational behavior research.

Description of exercise

Organizational behavior research seeks to help managers understand their employees and enhance
critical thinking. In this exercise, you’re going to test a hypothesis.

Select three volunteers from the class to be the organizational behavior researchers. These three should
meet privately to discuss a simple hypothesis regarding the behaviors of students in the class. The
volunteers will craft a hypothesis based upon something simple such as “the majority of students read
the textbook prior to coming to class,” or “half of all students eat breakfast in the morning,” or “25% of
students will go directly to graduate school after receiving their undergraduate degree,” or something
similar. Again, develop a hypothesis that can be easily tested among the students.

Once the hypothesis has been established, think about how you could determine if your hypothesis is
correct. What questions would you need to ask the class to validate your hypothesis?
Discussion Questions

1. Why is hypothesis testing important in organizational behavior research?

2. How can researchers use hypothesis testing to improve working conditions for employees?

3. If you were not one of the three volunteers, how reliable do you think the questions that were
asked would prove the stated hypothesis? What additional questions would you have asked?

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