Key Fact Statement for Deposit Accounts

The Bank of Punjab,

Date DD- MM-YYYY
--------Branch,
City. IMPORTANT: Read this document carefully if you are considering opening a new account. It is available in English and
Urdu. You may also use this document to compare different accounts offered by other banks. You have the right to receive
KFS from other banks for comparison.
Account Types & Salient Features:
This information is accurate as of the date above. Services, fees and markup rates may change on half yearly basis. For updated fees/charges, you may visit
our website or visit our branches. Waiver on locker rent for 1st year, 50% discount of processing fee on Personal/ Car Loan & various insurance plans on
maintenance of Monthly average balance of PKR 50K.
Conventional
Particulars
BOP NAAZ (Current Account)
Currency PKR
Minimum Balance To open PKR 1,000
for Account To keep Zero
Account Maintenance Fee Zero
Is Profit Paid on account No
Subject to the applicable tax rate
Indicative Profit Rate. (%) NA
Profit Payment Frequency NA
Upon maintaining Monthly Average Balance of PKR. 50,000 and other insurance eligibility criterion:

1. Woman Critical Illness Coverage Plan (Up to PKR 500,000)

2. Death and Permanent Disability Insurance Coverage for School Fees (PKR 20,000 per month for 12
months)
Insurance Proposition 3. Death and Permanent Disability Home Expenditure Cover (PKR 20,000 per month for 12 months)

The insurance coverage is provided through EFU Life Insurance and is subject to terms, conditions &
exclusions of insurance company. Details/FAQs are covered on BOP website.

Claims must be made not later than 90 days of the occurrence of insured event.
Service Charges
IMPORTANT: This is a list of the main service charges for this account. It does not include all charges. You can find a full list at our branches and on our
website www.bop.com.pk. Please note that all bank charges are exclusive of applicable taxes, except where inclusion of tax is explicitly mentioned.
Conventional
Services Modes
BOP NAAZ (Current Account)
Intercity Zero
Intra-city Zero
Cash Transaction Own ATM withdrawal Zero
Other Bank ATM PKR 23.44 per Transaction (Inclusive of FED/Provincial Sales Tax)
ADC/Digital Zero
SMS Alerts Clearing Zero
For other transactions Zero
Classic Issuance/ Renewal/ Replacement: PKR 1,700 P.A, Supplementary: 1,000
Gold Issuance/ Renewal/ Replacement: PKR 2,400 P.A, Supplementary: 1,200
Debit Cards Platinum Issuance/ Renewal/ Replacement: PKR 3,400 P.A, Supplementary: 2,200
Paypak Issuance/ Renewal/ Replacement: PKR 1,200 P.A.
Issuance: Free
NAAZ Card
Renewal / Replacement Charges: PKR 2,200 P.A, Supplementary: 1,100
Cheque Book Issuance Free1st 25 leaves Cheque Book; Subsequent Cheque Book of PKR 12 per leaf
Stop payment Up to 5 cheques per instruction PKR 550, more than 5 cheques per instruction PKR 1,100
Loose cheque NA
Remittance Banker Cheque /
(Local) Through A/c Rs. 400
Universal Cheque
Remittance Foreign Demand Draft PKR 1,160 or 0.29% of TT amount, whichever is higher. Swift charges PKR 1,000
Foreign For Education/Health purposes:
PKR 350 (inclusive of FED/PST) plus out of pocket charges (USD10 minimum)
Wire Transfer
For Other Payments Regardless of Amount:
PKR 1,160 or 0.29% of TT amount (Inclusive of FED/PST), whichever is higher
Statement of Annual Zero
Account Half Yearly Zero
Duplicate PKR 30.17 per statement + Province wise FED/PST
ADC/Digital Up to PKR 25k/Month free, Above PKR 25K/Month 0.1% of transaction amount or PKR 200 whichever
Fund Transfer Channels is lower
Others Free online fund transfer

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 Conventional
Services Modes
BOP NAAZ (Current Account)
Internet Banking
subscription (one- Zero
time & annual)
Digital Banking
Mobile Banking
subscription (one- Zero
time & annual)
Clearing Normal Zero
Intercity Rs. 325
Same Day Rs.525 per collection through NIFT
Closure of Account Customer request Zero
Locker Customer Request Locker Fee: Annual Rent - Free for 1st Year.
You Must Know
Requirements to open an account: To open the account you will need to satisfy some Unclaimed Deposits: In terms of Section 31 of Banking
identification requirements as per regulatory instructions and banks' internal policies. Companies Ordinance, 1962 all deposits which have not been
These may include providing documents and information to verify your identity. Such operated during the period of last ten years, except deposits in the
information may be required on a periodic basis. Please ask us for more details. name of a minor or a Government or a court of law, are
surrendered to State Bank of Pakistan (SBP) by the relevant
Cheque Bounce: Dishonoring of cheques is subject to a criminal trial in Pakistan as banks, after meeting the conditions as per provisions of law. The
per Pakistan Penal Code (PPC) 489-F. Accordingly, you should write cheques with surrendered deposits can be claimed through the respective
utmost prudence. banks. For further information, please contact your branch or
BOP Call Center at 111-267-200.
Safe Custody: Safe custody of access tools to your account like ATM cards, PINs,
Cheques, e-banking usernames, passwords; other personal information, etc. is your Closing this account: In order to close your account, please
responsibility. Bank cannot be held responsible in case of a security lapse at the render your request to your account maintaining branch along
customer’s end Never share your Debit Card number, PIN, OTP or any other sensitive with debit card & unutilized cheques & cancel the standing
information about your account with anyone. BOP staff will never call from Call instructions, if any.
Center/Helpline for such details.
How to lodge the insurance claim?
Record updation: Always keep profiles/records updated with the bank to avoid missing It is the responsibility of the customer to educate his/her
any significant communication. You can contact BOP Call Center at 111- 267-200 or family/successors about this embedded insurance coverage.
visit your branch to update your information. Intimation regarding any claim must be made to his/her parent
branch as soon as possible.
What happens if you do not use this account for a long period? If your account
remains inoperative for 12 months, it will be treated as dormant. If your account Claims must be made not later than 90 days of the occurrence of
becomes dormant, certain restrictions apply such as debit transactions and withdrawals insured event.
shall not be allowed until the account is activated on customer’s request. Accounts
dormant since one year and with zero balances will be closed. To reactivate your
account, you must request your branch in person for biometric verification along with How can you get assistance or make a complaint?
copy of CNIC/SNIC. Overseas customers may also send their request attested by The Bank of Punjab
Pakistani Embassy/High commission through their registered email along with Complaint th
Management Unit
scanned CNIC/SNIC/POC/NICOP, Valid Passport & Visa, Exit Stamp, Valid proof of 7 Floor, Big City Plaza
residence status and Undertaking for Exemption of Biometric Verification. Near Liberty Round About Gulberg- II, Lahore.
Helpline: 111-267-200
Email: complaints@bop.com.pk
Website: www.bop.com.pk

If you are not satisfied with our response, you may contact:
Banking Mohtasib Pakistan
5th Floor, Shaheen Complex, M. R .Kiyani Road, Karachi.
(+92 21) 99217334-38 (5 lines)
Fax: (+92 21) 99217375
Email: info@bankingmohtasib.gov.pk

I ACKNOWLEDGE RECEIVING AND UNDERSTAND THIS KEY FACT STATEMENT

Customer Name: Date:
Product Chosen:
Mandate of account: Single/Joint/Either or Survivor
Address

Contact No.: Mobile No. Email Address

Customer Signature Signature Verified

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