KYLIE

LUKEY
Summary
Experience
Customer service-oriented professional with a strong
background in face-to-face interactions in a wide Retail Customer Services Officer - Part Time (Permanent) - Casual
range of environments. Proactive, positive, and Australia Post - Potts Point February 22nd - Present
focused on providing the highest quality of service to
customers, and clients. Thrive in a team Performing customer sales and service transactions with customers
environment and genuinely enjoy working with Managing high-value transactions accurately (handling and processing cash,
others. Exceptional interpersonal skills and a fine cheques, credit cards, and EFTPOS)
attention to detail. I would be an asset to any Conducting and processing several identity services transactions, including
business as I am open to learning any role, even Australian Passport Interviews
outside my experience. Promoting our products and services through up-selling and cross-selling,
merchandising, and other promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance.
0451671543 Receive, sort, and dispatch mail and parcels
Complete bill payment transactions
Learning and using information technology
sydney NSW 2000 Discreetly handling confidential information
Confidently dealing with people at all levels

Postal Service Officer - Casual

Australia Post - Bondi NSW
November 2021 to January 2022

Lodge all outgoing mail.

Scan all parcels, and letters to ensure they are awaiting collection, outgoing or
transferred as a return to sender, delivered to customer, etc.
Sort all incoming mail letters.
Ensure all incoming mail particularly parcels are labeled clearly with date and street
and then put on the shelf in the alphabetical street address.
Associate all parcels to the "Parcel Lockers" system whilst ensuring all mobile
numbers and customer numbers are attached to customer association and
collection.
Ensure all parcels for parcel lockers are administered inside each locker properly.
"Parcel collect" procedure in associating, placing, and locating paracels for customer
pick up.
A carding system for all parcels that have not been collected and reminder cards
written to remind customers which include specific date of expiry, address, and
parcel identification number.
Dispatch of mail ensuring all mail is ready for collection by driver at allocated pick-up
times twice daily.
Make ensure all mail and parcels for dispatch are in their specific categories,
separating express post and everything is bagged securely with all large, heavy
items separate and inside the trollies.
Ensuring dispatch post is sorted by 4 pm into containers correctly separating all
priority mail for the driver which includes passports and cheques.
Customer interaction in parcel collection at the counter, checking customer
Eligible to work in Australia: Yes identification.
Highest Level of Education: Bachelor Degree Checking all customer tracking numbers, and details to locate parcels efficiently
using the computer system.
 Personal Assistent to Managing Director
Timothy Lay Managing Director - Sydney NSW
REFERENCES July 2020 to August 2021

Discretion and trustworthiness in handling all of mangers affairs and plans.

Professional References The ability to be proactive and take initiative when handed tasks.
Managing diaries.
Organizing Meetings and appointments
1- Martin Ferguson
Organizing events, sending out RSVP
Co-Owner Meeting deadlines that demand immediate attention
Midnight Special Bar Acting as a first point of contact, dealing with correspondence and typing,
44 Enmore Road Newtown 2042 completing and preparing reports, presentations
Managing databases and filing systems
M: 0412 772 922
Implementing and maintaining procedures/administrative systems
info@themidnightspecial.com.au Organizing cleaning, dry cleaning, and housekeeping.
Helping with time and daily management
Martin has been my employer at the Midnight
Special for the last three years part-time. Waitress and Bat Attendant
MIDNIGHT SPECIAL - Sydney NSW
2- Timothy Sullivan Lay December 2018 to December 2020
Managing Director
Ability to operate and serve customers efficiently and promptly.
TFS Australia PTY.LIMITED
Responsible for cash floats and reconciliation
M: 0439 112 895 Ensuring the constant responsible service of alcohol and compliance with liquor
laws
I have worked for Tim as his assistant for over a year Responsible for staff in Main Bar
Taking bar inventory
now. I work both casual and part-time with varying
Pouring and mixing alcoholic beverages, including cocktails and beer
hours. Serving customers in a friendly and polite manner
Memorising menu
Personal References

Sales Representative
1- Caine Mainsbridge SKYGROUP CORPORATE DESIGN BLINDS Jun 2016 - Mar 2018 - Melborne
Construction Manager Vic June 2016 to March 2017
DJencon Construction
Strong focus on BRM, grew & and maintained a good client base
6 Cowper Wharf Drive Woolloomooloo Sydney 2011
Consistently met KPI's and weekly sales targets
M: 0473 660 133 Assessed risk tolerance and investment/risk-management goals to recommend
facades@djencingroup.com solutions optimally suited to client needs
Meeting with potential clients in the showroom, via phone or web contact to discuss
needs and options
Assisting clients with product choice and fabric selections
Providing customer care & and administration duties via phone or email
Ensuring clients have a great buying experience
Maximising client's chances of buying from stan bond through in-store selling
Maintaining showroom presentations and samples

Store Manager
Gasp/New York Fashion - Melbourne City Centre VIC
July 2010 to August 2016

Responsible for all facets of store operations: rosters, opening and closing store,
cash handling and reconciliations, banking, stocktakes, staff training, forecasting
and budgeting, reporting, customer complaint management, and sales strategies.
Recruiting, training, supervising, and appraising staff.
Managing budgets.
Maintaining statistical and financial records.
Dealing with customer queries and complaints.
Overseeing pricing and stock control.
Maxining profitability and setting/meeting sales targets, including motivating staff to
do so.
Ensuring compliance with health and safety legislation.
Preparing promotional materials and displays.
Liaising with head office.
Awarded Sales Budget Achievement of the Year 2011, 2013 & 2014.
Achieved outstanding IFS average.
 Education

Bachelor Degree in Creative Arts and Culture

Australian Catholic University - Melbourne
February 2010 to Present

High School (Year 12) in VCE Yeats 12 Graduation

Caulfield Grammar School St Kilda Campus -
Melbourne VIC
February 2003 to September 2009

CERTIFICATIONS

NSW RCG - White Card Construction; Express Online Training

- October 2021 to Present
NSW RSA - Express Online Training
- August 2019 to Present
Certificate of Acting for Screen - National Institute for Dramatic Art
- January 2020 to Present

Top Skills

Budgeting
Training & Development
Upselling
Exceptional Communication
Responsible and Hard Working
Ability to perform well under pressure
Takes Instructions Well
Customer Service
Collaborate with Others
Serving Experience
Management