Target Operating Model Customer Service 28
Target Operating Model Customer Service 28
Target Operating Model Customer Service 28
Energy journey over the last century .. Birth of a new distributed energy system – digitally driven
Power to gas
er
Solar cells
s um
Prosumer Utility scale Local solar
Co n
storage farms Electric
Electric vehicles vehicles
P2P
Large scale
Off-grid wind
a il
generation
Ret
Industry
Fast charging
2000-
1900 1960 1970
now
Microgrids Baseload power Offices
generation Dispatch
Tranmission
and distribution Balancing
automation Settlement
Blockchain
Solar Home
Local wind farm
Internet of Things generation
Smart grid
Demand response
Battery storage
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Introduction Executive Summary Vision & alignment High-level design Operational improvement CS Transformation KPIs People & culture Next Steps Appendix
Accelerating Enabling
Electric vehicles technologies Battery storage Artificial Technologies Grid edge
intelligence technologies
Home and building energy systems Microgrids Peer-2-peer energy exchange Cloud
137
Introduction Executive Summary Vision & alignment High-level design Operational improvement CS Transformation KPIs People & culture Next Steps Appendix
138
Introduction Executive Summary Vision & alignment High-level design Operational improvement CS Transformation KPIs People & culture Next Steps Appendix
$0 1
Analysis is based on average profiles. In each geography,
1 6 11 16 21 26 31 36 there will be segments of the customer base for whom the
economics improve much sooner
139
Introduction Executive Summary Vision & alignment High-level design Operational improvement CS Transformation KPIs People & culture Next Steps Appendix
Midwest (MIW)
West (WE)
T1 T2 T3
North East (NOE)
T1 T2 T3 WA
2036 2025-29 2044
MT NH T1 T2 T3
ND ME
2034 2025-29 2045 MN
VT
ERCOT* (ERCT) TX
LA 2042 2025-29 >2050
T1 T2 T3 FL
140