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    Dedicated Virtual Adobe Connect System Checks Rev 12 - 11 - 2020

    Uploaded by

    knl.sundeep
    The document provides instructions for participants enrolled in a virtual instructor-led training session. It details requirements for connecting to the online session such as using a wired internet connection and headset. It also lists system check tasks that must be completed prior to the scheduled class.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Dedicated Virtual Adobe Connect System Checks Rev 12 - 11 - 2020

    Uploaded by

    knl.sundeep
    7 views2 pages
    The document provides instructions for participants enrolled in a virtual instructor-led training session. It details requirements for connecting to the online session such as using a wired internet connection and headset. It also lists system check tasks that must be completed prior to the scheduled class.

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    Dedicated Virtual Adobe Connect System Checks Rev 12_11_2020

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    The document provides instructions for participants enrolled in a virtual instructor-led training session. It details requirements for connecting to the online session such as using a wired internet connection and headset. It also lists system check tasks that must be completed prior to the scheduled class.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views2 pages

    Dedicated Virtual Adobe Connect System Checks Rev 12 - 11 - 2020

    Uploaded by

    knl.sundeep
    The document provides instructions for participants enrolled in a virtual instructor-led training session. It details requirements for connecting to the online session such as using a wired internet connection and headset. It also lists system check tasks that must be completed prior to the scheduled class.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Virtual Instructor-Led Training (VILT/OILT)

    Instructions for Participants Enrolled in a Virtual Dedicated Delivery


    .

    You will use an internet connection to access live audio (and possibly live video of the instructor only) in this instructor-led
    session. The instructor may also share presentation slides. DELL EMC’s virtual ILT classes are live-online and facilitated
    by qualified expert instructors, as opposed to self-paced.

    Your online class may have ALL students attending online, or there may be a combination of both online students and
    students who are in a physical classroom.

     Please be advised that any recording of this event, including audio, video or otherwise, is strictly prohibited.
     Complete the following System Checks and Tests prior to your scheduled class start date.

    • Close all applications (especially ones that compete for bandwidth like, email, other browsers, etc.)
    • Hardwire your network connection with an Ethernet cable, do not use Wi-Fi
    • Turn off any virus scanning software or any firewalls

    1. Connect to the Internet

    A wired connection is required.


    Wireless- and VPN connection are not recommended.

    2. Connect Headset
    Audio is provided through voice-over-IP (VoIP) through your PC. To verbally communicate with the instructor and with
    other students, a headset with a microphone is required. If a headset is not available, you will still be able to
    communicate with the instructor and fellow students using the text chat functionality provided.

    3. System Check (REQUIRED)


    • Go to https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm
    • Complete the system check PRIOR to your scheduled class start date.
    • Adobe Connect troubleshooting tips can also be found on at this website.

    4. Learning Data Center System Check (REQUIRED)

    • On-line labs are completed through the Learning Data Center (Please note that your class may not have an
    on-line portion, the class instructor will provide more details during the day of class. However, it is
    recommended you complete the system check prior to class in preparation).
    • Complete the system check for both Virtual Data Center and VMWare Learning Platform PRIOR to the class
    start date
    o http://education.emc.com/content/emc/en-us/home/LearningDataCenter.html
    5. Self Help and Additional Resources

    • Adobe Help
    o https://helpx.adobe.com/adobe-connect/connect-support.html
    • Verify connection speed:
    o http://admin.adobeconnect.com/common/help/en/support/meeting_test.html
    • Adobe Connect Live Chat
    If after using all the methods outlined you still have an issue that cannot be rectified you can use the Adobe
    Connect Chat Support link below to chat with website team.
    • Please have the direct URL you were sent to access your class handy as you will need to give that to the
    agent and enter it into the Live Chat Registration system when the Chat function loads
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html

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