STANDARD RESPONSES TO

SUPPORT CUSTOMER TENDERS

1. Provide the legal name and contact information for your company.
Deutsche Post DHL AG Charles-de-Gaulle-Str. 20
53113 Bonn Germany Phone +49 (0) 228 182 9944
Fax +49 (0) 228 182 9880 E-Mail pressestelle@dpdhl.com

2. What is your company’s profile?

An operating group of Deutsche Post DHL, DHL Supply Chain is the global market leader in contract logistics, providing warehousing,
managed transport and value-added services at every link in the supply chain for customers in a wide variety of industries.
Through the combination of deep sector expertise and a sustained commitment to excellence, simplification, innovation and
sustainability, DHL Supply Chain generates value for its customers around the world.

3. What is the date and place of your company's formation?

Deutsche Post AG was incorporated in Germany on 20 December 1994. The registration number is HRB 6792. The tax ID number is
94-3380425

4. What is the credit rating of your company?

Deutsche Post is rated by Fitch Ratings and Moody’s investors Services. These companies independently assess our credit standing
through qualitative and quantitative analysis. See link for more details:
www.dpdhl.com/en/investors/creditor_relations/credit_rating.html

5. What are your company’s mission and/or vision?

Our vision: We are The logistics company for the world. Through our values of respect and results and our purpose of connecting
people and improving lives, our missions is "Excellence, Simply Delivered. This mission is enabled through excellent execution
along 3 bottom lines in a sustainable way.
■ Employer of Choice: Engaged employees bring passion and commitment to work and deliver exceptional quality.
■ Provider of Choice: Exceptional quality delights our Customers and leads to loyalty.
■ Investor of Choice: Customer loyalty leads to profitable growth.

1 RFP Content DHL Supply Chain – Excellence. Simply delivered.

6. What is your company’s strategy?
With "Strategy 2025 - Delivering excellence in a digital world," the Group is laying the foundation to continue its successful growth
trajectory beyond the horizon defined by its previous "Strategy 2020". The company will be focusing even more consistently on
harnessing the sustained potential for profitable long-term growth contained in its core logistics businesses. Furthermore, it will
be stepping up the digital transformation of the Group that is already underway in all business divisions.
Aligned with Strategy 2025, DHL Supply Chain's strategy focuses on four essential pillars:
■ #ConnectedPeople: Collaborate as a diverse, high-performance team through fostering a culture of respect and results
enabled by good recruitment, development, and retention practices. A culture of trust, compliance with laws and regulations as
well our code of conduct supports these practices. An essential aspect of this focus area is also to ensure a world-class, safe,
and healthy working environment.
■ #Execution Edge: We strive for excellence by consistently driving or best-in-class tools and processes. The quality of our
solutions differentiates us, and through continuous improvement, we deliver outstanding services to our customers. Link
across the organization to deliver quality leadership and service excellence
■ #DelightedCustomers: We create value for our customers through our customer service management approach to enables
lasting relationships. We use the full breadth of our capabilities, including data-driven insights to anticipate customer needs to
drive further growth and retention.
■ #OwnTomorrow: We deploy scalable, innovative, and sustainable solutions to create value for DHL and our customers. Our
team makes digitalization, robotics, and data analytics part of our DNA, as well as drive the transformation towards a green
supply chain.

7. Describe your company’s core competencies or main services.

As the world leader in the contract logistics market, we create competitive advantage for customers by delivering exceptional
operational service and innovative solutions across the supply chain. These solutions include warehousing, transport as well as
value-added services such as Lead Logistics Partner (LLP), Real Estate Solutions, Service Logistics, packaging, and e-fulfilment
along strategic industry verticals. We bring deep expertise in major vertical markets including Automotive, Chemicals Consumer,
Energy, Life Sciences & Healthcare, Retail, and Technology.
DHL Supply Chain Solutions
■ Transport Solutions: Helps businesses maintain high levels of service and reliability, and gain full visibility into product
movements while reducing transportation costs.
‒ DHL Managed Transport & Brokerage
‒ DHL Inbound Transport Operations
‒ DHL Outbound Transport Operations
■ Warehousing Solutions: Helps businesses improve inventory efficiency and accelerate response to changing customer
demand. Our experts design, implement, and operate flexible warehousing and distribution solutions, as well as analyze
every point in the supply chain to determine the optimal solution.
‒ DHL Warehousing
‒ DHL Real Estate solutions
■ Management Services: Consulting and management services are available as stand- alone offerings or as add-ons to our
transport or warehousing solutions.
‒ DHL Logistics Consulting
‒ DHL Procurement Services
‒ DHLRecall Services
‒ DHL Business Support Center
■ Integrated Solutions: Helps businesses extend the efficiency, flexibility, and cost benefits to the entire end-to-end supply
chain by drawing all necessary services (transport, warehousing and management) together into a complete, optimized
package.

2 RFP Content DHL Supply Chain – Excellence. Simply delivered.

 ‒ DHL Lead Logistics Partner
‒ DHL Inbound Manufacturing
‒ DHL Service Logistics
‒ DHL Indirect Materials Management (MRO)
‒ DHL Passenger Gateway Services
‒ DHL Envirosolutions
‒ DHL HealthConnect
‒ DHL Clinical Trials
‒ DHL Fulfilment
■ Additional Services
‒ DHL Packaging Services
‒ DHL Pre-Sales Services
■ DHL In-plant Logistics

8. What is your company’s history?

DHL was founded in 1969 in San Francisco, Calif., U.S., and began operating a door-to-door express delivery service, transporting
documents between San Francisco and Honolulu, Hawaii.
■ In 1972, DHL International was founded with the opening of an office in Hong Kong, followed later that year by offices
being established in Japan and Singapore. The Sydney office opened as headquarters for Australia.
■ In 1977, DHL began to move away from pure document delivery by introducing the Small Parcel Express service, which
later became Worldwide Parcel Express (WPX).
■ Between 1985 and 1988, DHL doubled its customer base to more than half a million and quadrupled the number of
shipments it handles. It's also the first express delivery company to anticipate the demand for a total logistics solution. DHL
forged ahead of the competition in 1993, opening up Eastern Europe to the express delivery industry for the first time.
■ In 2002, Deutsche Post acquired DHL, and a year later DHL began offering express and logistics solutions.
■ Deutsche Post DHL acquired Exel in 2005 and took majority stake in Williams Lea in 2008.
■ In 2012, DHL opened its biggest express hub in Asia in Shanghai and DHL Supply Chain opened MegaHub in Hong Kong.
■ 2013 Carbon free delivery- Deutsche Post DHL Group switched to electric vehicles for its delivery services in Bonn and the
surrounding region, making the city the first location in Germany with a carbon-free vehicle concept.
■ In 2014 DHL unveiled “Strategy 2020: Focus.Connect.Grow.” designed to capture the full potential of its growth
opportunities by defining its industry globally through standardized, cost-efficient, high-quality and innovative solutions.
■ In 2017 Deutsche post DHL Group committed to zero emissions by 2050. In pursuit of this ambitious new target, Deutsche
Post DHL Group hopes to contribute meaningfully to achieving the goal of limiting global warming to well below two
degrees Celsius established at the 2015 Paris climate conference (COP 21), as well as to the United Nations' 2030 Agenda
for Sustainable Development
■ 2018 Global Trade barometer and new eCommerce Solutions Division
‒ DHL introduced a new and unique early indicator for the current state and future development of global trade. The
DHL Global Trade Barometer is based on large amounts of logistics data that are evaluated with the help of artificial
intelligence.
‒ Deutsche Post DHL Group focuses PeP division on German Post and Parcel business and creates DHL eCommerce
Solutions division

9. What is your company’s ownership structure?

DHL Supply Chain is part of the Supply Chain division of Deutsche Post DHL Group, the leading global brand in the logistics industry.
Deutsche Post DHL operates its logistics (DHL) and communications (Deutsche Post) portfolio in more than 220 countries
around the world with more than 550,000 employees. In 2019, the Group generated revenues of more than €63 billion.

3 RFP Content DHL Supply Chain – Excellence. Simply delivered.

10. Is your company a private or publicly held entity?
DHL Supply Chain is part of the Supply Chain division of Deutsche Post DHL Group, a publicly traded company. Deutsche Post DHL
shares are traded as DPW on all German stock markets and via the electronic trading system XETRA.
Since 2001, Deutsche Post DHL has been included in the DAX 30. Furthermore, Deutsche Post DHL is also represented in two
international indices – a Dow Jones Titans Sector Index (non-cyclical goods and services) and the MSCI 5.

11. What is your company’s management structure?

As a German stock corporation, Deutsche Post has a dual management and supervisory structure. The members of the Board of
Management are appointed by the Supervisory Board and are responsible for the management of the company. The Board of
Management currently consists of eight members:
Dr. Frank Appel, Chief Executive Officer
Ken Allen, eCommerce Solutions
Oscar de Bok, Supply Chain
Melanie Kreis, Finance
Dr. Tobias Meyer, Post & Parcel Germany
Dr. Thomas Ogilvie, Human Resources
John Pearson, Express
Tim Scharwath, Global Forwarding, Freight
Within the Supply Chain division, the Global Management Board is led by CEO Oscar de Bok, who oversees both the company’s
business units and global functions.

12. What are your company’s revenue figures for the past five years?
For the past five years, the Deutsche Post DHL Supply Chain division has generated:
2020: 12,537 €m
2019: 13,533 €m
2018: 13,452 €m
2017: 12,712 €m
2016: 11,967 €m
2015: 12,785 €m

For the past five years, Deutsche Post DHL Group has generated:
2020: €66,800 million
2019: €63,341 million
2018: €61,550 million
2017: €60,444 million
2016: €57,334 million
2015: €63,341 million

13. Provide a summary of your current financial position.

Deutsche Post DHL Group, the world’s leading logistics company, posted a record in the past financial year (2020) despite
significant challenges. Deutsche Post DHL Group increased revenue by 5.5% year-on-year to EUR 66.8 billion in financial
year 2020. After adjusting for portfolio and currency effects, organic revenue growth came in at an even more substantial
8.5%. This growth was primarily driven by the global e-commerce boom, which led to considerably higher shipment volumes
in the parcel and express business. Operating profit (EBIT) improved by 17.4% in 2020 to more than EUR 4.8 billion. The
Group thus significantly exceeded its previously adjusted earnings target of EUR 4.1 to EUR 4.4 billion. Adjusted for one-off
effects, the underlying EBIT was even more than EUR 5.4 billion.

4 RFP Content DHL Supply Chain – Excellence. Simply delivered.

 Detailed information and analysis can be found in the Deutsche Post DHL 2020 Annual Report.
Revenue increased across the board between 2019-20 in almost all divisions, except SC:

Division Revenue 2019 (€m)Revenue 2020 (€m) % Change

Post & Parcel Germany 15,484 16,455 +6.9

Express 17,101 19,135 +11.9

Global Forwarding,
15,128 15,914 +5.2
Freight
Supply Chain 13,533 12,537 -7.4
eCommerce Solutions 4,045 4,829 +19.4

Following a significant reduction in highly cyclical customer activities immediately after the outbreak of the pandemic, customer
activity regained momentum in the fourth quarter. The division intensified its focus on standardization and cost discipline in the last
year. Thus Supply Chain managed to achieve an EBIT margin of 3.4% (2019: 6.7%) despite significant burdens caused by the
pandemic, while the prior-year figure benefited from a positive one-time effect from the divestment of the activities in China, among
other factors. Positively influenced by innovative and flexible solutions, the conclusion of additional contracts with new and existing
customers increased to around EUR 1.3 billion in annualized revenues (2019: EUR 1.2 billion).

14. What is your company’s revenue breakdown by industry vertical?

Revenue by Sector Q4/2020

Retail 28%
Consumer 21%
Life Sciences & Healthcare 10%
Auto-mobility 13%
Technology 13%
Engineering & Manufacturing 5%
Others 10%

15. How many customers do you have?

DHL Supply Chain’s customer base includes more than 1,400 customers across all its sectors.

16. How many employees are in your company?

DHL Supply Chain employs 159,1520people around the world (FY2020). Deutsche Post DHL has approximately 550,000
employees in more than 220 countries/territories.

17. How many distribution centers does your company have?

DHL Supply Chain has 1,460 warehouses and offices and more than 14 million square meters of storage space.

18. What geographic areas does your company serve?

DHL Supply Chain is organized into five regions: Asia Pacific; Latin America; Mainland Europe Middle East & Africa; North
America, and UK & Ireland. DP DHL operates in more than 220 countries and territories.

5 RFP Content DHL Supply Chain – Excellence. Simply delivered.