Mahmoud Sharawy Azab

IT Operations Manager

Profile

Dynamic, Bilingual Experienced and Result-Oriented driven IT services Manager with over 14+ Years of
experience in the IT Services Activities in MENA, Africa and GCC. Proven track record of successfully
managing Cross-Cultural Professional teams, developing strategic plans, and ensuring the highest levels of
customer satisfaction in JVs and Consortium Contracts in different complex project (7 projects with + 500
Users) . Expertise in Information Technology and Information Systems with exposure to various IT functions
and projects, Also professional background and experience in planning, development and managing all
related IT services to corporate users across a lot of projects with the objective of maintaining high quality
of IT Services standards and exceeding respective client expectations in alignment with corporate IT
policies and procedures using upgraded methodologies and tools in IT field to ensure business standards
are met. skills in organization, communication, and problem-solving have enabled me to successfully
handle a wide range of IT services and solutions in complex projects. streamlining operations, driving
process improvements, and delivering cost savings. ability to coordinate with stakeholders such as Client,
engineers, vendors, Contractors, and local officials to ensure the timely and budget effectively completion
of IT services and solutions tasks by Reviewing the information technology requirements in-depth to
schedule deliverables and estimate costs and overseeing all onsite and offsite IT activities. Professionally
certified in Information Technology operation Management with strong leadership communication
negotiation and team building skills. experience and knowledge of Business Management and IT objectives,
an ability for take the ownership of the IT operations plan and objective to ensure that the objectives are
delivered as desired, fit for purpose, on schedule and to budget, whilst maintaining safety, environment,
security and quality control and closure of contractual issues in terms Managing Contractors terms and
conditions to ensure the IT activities are compliant to HSE rules, contract obligations and the customer
satisfaction.

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Skills and Knowledge Areas

Operating Systems, Software and Tools

 MS Windows NT/2000
 MS Windows 9x/ME
 MS Windows XP/Vista/7/8/10
 MS Windows Server 2003/2008/2012/2016/2019/2022
 Active Directory.
 Exchange Server 2007/2010
 Servers; File, Print, Application and Terminal Server.
 ISA Server 2006
 MS Office 2003/2007/2010/2013/2016/365
 Cisco IP Phone Systems CUCM/CME
 Visual basic studio.
 AutoCAD 2018/2019/2020/2021/2022
 Backup/Restore Tools and Disaster Recovery.
 VMware, VMware ESX and VMware ESXi.
Mahmoud Azab | (+20) 1283414541 (Egypt) | mahmoud.azab@orascom.com
  Managing system image and device configuration files.
 Air reservation systems Galileo/Sabre/Amadeus “Installation and technical support”

Networking

 TCP/IP, DHCP, DNS and VPNs

 Design, installation and technical support of all types of networks (Computers, VOIP, Video
& Cameras).
 Routers, security firewall (SonicWALL) and Switches configuration.
 FTP, UTP and fiber optics cables termination.
 Patch panels termination.
 Analogue PBX installation & configuration.
 Wireless networks design, installation, configuration & support.

Hardware

 Desktops, laptops, network hardware and printers maintenance

 IBM, HP, Dell hardware and software support
 Help desk and customer support
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Work Experience

Orascom Construction (OC)

Mar 2020 - Present
IT Operations Manager
Responsible for projects (50 User); two of them classified as a largest projects in the current
period.

1- Jiji and Mulembwe Hydropower JV Project (Burundi)

2- Sfax Seawater Desalination Plant (Tunisia)
3- Rwanda Heart Center (Rwanda)
4- New Capital Power Plant Project (Egypt)
5- Assuit Combined Cycle Project (Egypt)
6- New Capital Data Center JV Project (Egypt)
7- Engineering Services Warehouse Project (Egypt)


Implement and coordinate all IT implementation’s processes including Initiation, planning,
executing, and closing among the IT-HQ with the projects under my responsibility.
 Responsible for OC IT Hardware and Software requirements for the four projects.
 Review and validate projects IT Requests according to the work needs and the corporate
standards.
 Prepare IT Projects Implementations, Standards, and Check lists.
 Coordinate and participate in implementation of data network, infrastructure, IP telephony,
security, communication and internet connectivity solution and follow up till the completion
of the installation and configuration phase.
 Operating and Supporting Board Rooms "Video and Audio Conference Systems".
 Follow the troubleshooting and supporting quality control and Technical standards check
list;
 Troubleshooting Desktops, Laptops, and Applications Troubleshooting and supporting users’
problems using remote access service.
Mahmoud Azab | (+20) 1283414541 (Egypt) | mahmoud.azab@orascom.com
  Follow up the deliverables of projects’ IT requests with the procurement team (HQ) to
ensure Site Users’ requirements and requests are delivered in a timely manner in alignment
with the approved plan.
 Attendance between the projects according to schedule and as needed and prepare status
reports to ensure efficient and high IT services provided to the projects on a regular basis,
and inform IT Project Manager the status of each project and all developments.
 Survey all the IT requirements of the projects, to specify and propose the required reports
for submission to my IT Senior Operations Manager.

Orascom Construction (OC)

Mar 2017 - Mar 2020

IT Projects Team Leader

A new project (ESW Project (Egypt), NCPP Project (Egypt), Jiji and Mulembwe Hydropower JV
Project (Burundi)) was added under my responsibility along with the current other project.

Dec 2015 - Mar 2017

Technical Support Engineer

A new project (Assuit Combined Cycle Project) was added under my responsibility along with the
current other project.

1- Assuit Combined Cycle Project

2- New Capital Power Plant Project

 Design and technical support of all types of networks (Computers, VOIP, Video & Cameras).
 Management windows server 2008.
 Management domain server.
 Management of network security firewall (DELL SonicWALL TZ600)
 Troubleshooting Desktops, Laptops, and Applications Troubleshooting and supporting users’
problems using remote access service.

Orascom Construction (OC)

Jul 2015 - Mar 2017

Technical Support Engineer

A new project (New Capital Power Plant) was added under my responsibility along with the current
other projects.

1- New Capital Power Plant Project

2- Assuit Power Plant Project

 Management windows server 2008.

 Management domain server.
Mahmoud Azab | (+20) 1283414541 (Egypt) | mahmoud.azab@orascom.com
  Management of network security firewall (DELL SonicWALL TZ600)
 Maintenance computers hardware and troubleshooting software issues’.
 Help desk and solving all technical problems for all users

Orascom Construction (OC)

Apr 2015 - Dec 2015

Technical Support Engineer

Responsible for All IT works in Assuit Power Plant Project.

1- Assuit Power Plant Project (100 User)

 Help desk and technical support for all users and solving all technical problems.
 Solving complex Hardware and Software related issues.
 Maintenance the computer’s hardware (Desktops/Laptops)

Xtreme Travel Company

May 2014 - Apr 2015

IT Manager;

 Help desk and customer support by remote access (Ammyy/Teamviewer).

 Management windows server 2008, domain server and hosting domain name & e-mails.
 Advanced routers configuration.
 Design and installation of network webcam.
 Configuration and maintenance the internal telephone network (Panasonic PBX).
 Air reservation systems Galileo/Sabre/Amadeus “Installation and technical support”

Astra Travel Company

Oct 2009 - May 2014

Senior Technical Support Engineer

Responsible for all IT issues with all Air Reservation Systems.

 Maintenance computers hardware and troubleshooting applications and software issues’

 Management windows server 2008.
 Management Domain server and Exchange 2007 server.
 Advanced routers and security firewall (Dell SonicWALL TZ270) configuration.
 Configuration and maintenance the internal telephone network (Panasonic PBX).
 Configuration and maintenance Cisco IP Phones system (CME).
 Air reservation systems Galileo/Sabre/Amadeus “Installation and technical support”

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Training Courses and Professional Certificates

Mahmoud Azab | (+20) 1283414541 (Egypt) | mahmoud.azab@orascom.com
 Training Courses
 SonicWALL for Fire Wall Protection.
 CCNA.
 MCSA 2016.
 ICDL.
 OSHA Construction 10 Hour.

Professional Certificates
 Microsoft Certified Professional (MCP)
 Microsoft Certified Solutions Associate Windows Server 2012 (MCSA)
 Microsoft Certified Solutions Associate Windows Server 2016 (MCSA)

Education and Graduation Project

Education
ELGazeera Academy (Cairo – Egypt)
Bachelor of Information Systems – (2011/Very Good)

Graduation Project
Banking System (A Real Case with HSBC Bank Egypt)
Design and develop full banking system - (2011/Excellent)

Personal Data

Mahmoud Sharawy Azab Hussein

Date of Birth: 03/02/1990
Nationality: Egyptian, 40 El Faloga Street, El-Agouza, Giza, Egypt.
Military Service: Finished.
Mobile Number: (+20) 1283414541
E-Mail: mahmoud.azab@orascom.com

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Mahmoud Azab | (+20) 1283414541 (Egypt) | mahmoud.azab@orascom.com