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    CVJ 80446363 20240520113644

    Uploaded by

    laithabueid
    This document provides a profile for an IT professional with experience in areas like AWS cloud services, Power Platform, and IT infrastructure troubleshooting and optimization. It includes details on their education, skills, languages, work history and certifications.

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    CVJ 80446363 20240520113644

    Uploaded by

    laithabueid
    7 views3 pages
    This document provides a profile for an IT professional with experience in areas like AWS cloud services, Power Platform, and IT infrastructure troubleshooting and optimization. It includes details on their education, skills, languages, work history and certifications.

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    CVJ_80446363_20240520113644

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    This document provides a profile for an IT professional with experience in areas like AWS cloud services, Power Platform, and IT infrastructure troubleshooting and optimization. It includes details on their education, skills, languages, work history and certifications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    7 views3 pages

    CVJ 80446363 20240520113644

    Uploaded by

    laithabueid
    This document provides a profile for an IT professional with experience in areas like AWS cloud services, Power Platform, and IT infrastructure troubleshooting and optimization. It includes details on their education, skills, languages, work history and certifications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    LAITH KHALED ABUEID

    00971-581711046 / abueidlaith@gmail.com

    Personal Profile

    Results-driven IT professional and seasoned project manager with a proven track record of successful
    system consultancy and project leadership. Offering expertise in AWS cloud services, Power Platform
    (Power Automate, Power BI, Power Apps), and comprehensive experience in troubleshooting and
    optimizing IT infrastructure. Adept at collaborating with cross-functional teams and effectively
    communicating technical concepts to both technical and non-technical stakeholders.

    Personal information

    - Name: LAITH KHALED ABUEID


    - Phone Number: 00971-581711046
    - Email: abueidlaith@gmail.com
    - Address: Dubai, UAE
    - Nationality:
    Jordanian
    - LinkedIn: LAITH KHALED

    Education

    - B.Sc. | Software Engineering) 2014 (


    - Hashemite University, Zarqa', Jordan
    - Prince Husain ibn Abdullah II Faculty for Information Technology

    SKILLS

    - Microsoft Windows server, - Microsoft Office 365.


    windows 10 and 11. - Computer Software and
    - Community cloud Hardware Maintenance.
    - Desktop support - Strong teamwork and
    - Technical issues analysis collaboration skills
    - Skilled in TCP/IP and WAN - Excellent Communication Skills
    with team, supervisors,
    managers, and customers.

    LANGUAGES
    - English: Reading, Writing, Speaking (excellent)
    - Arabic: Mother Tongue (Fluent)

    Work Experience

    IT CONSULTANT) 05/2023 – Present (


    Experts for Business Solutions | Dubai, UAE (
    - System consultant
    - Project manager
    - Cloud Architect
    - Power Automate Power BI & Power Apps
    - Outsource “Troubleshooting”
    - Worked closely with end-users to assess business requirements, support change and deliver
    high-quality customer experiences.
    - Communicated technical concepts to customers clearly by phone, email and online chat.
    - Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve
    end-user experience.

    TECHNICAL SUPPORT ENGINEER) 03/2020 – 09/2021 (


    Amman Arab University | Amman, Jordan
    - Active Directory Domain Controller
    - Group Policy
    - WSUS ‘Windows Server Update Services'
    - WDS ‘Windows Deployment Services'
    - Synology storage
    - Veeam Backup and replication solution
    - Data Analyst
    - Webometrics rank
    - Office 365 All APPs such as
    - Installation and configuration of HPE servers (Blade Server, Rack Server Gen9, Gen10).
    - Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve
    end-user experience.
    TECHNICAL SUPPORT ENGINEER) 04/2019 – 03/2020 (
    Arab University College of Technology | Amman, Jordan
    - Installation and configuration of HPE servers (Blade Server, Rack server Gen9, Gen10).
    - Hardware and Software support
    - Installation, configuration and troubleshooting for laptops, PCs, and servers Hardware
    &software.
    - Printers troubleshooting, barcode printers (Intermec)
    - Developed solutions for critical software issues, guiding customers through bug fixes and
    reactive maintenance.
    - Created assessment reports of equipment issues and resolutions using operational data.
    - Collaborated with team members in virtual environments to optimize field experience and
    development capabilities.

    TECHNICAL SUPPORT ENGINEER) 05/2016 – 06/2018 (


    NATCOM Saudi | Jeddah, Saudi
    - Installation and configuration of HPE servers (Blade Server, Rack server Gen9, Gen10)
    - Hardware and Software support
    - Installation, configuration and troubleshooting for laptops, PCs, and servers Hardware
    &software.
    - Printers troubleshooting, barcode printers (Intermec)
    - Developed solutions for critical software issues, guiding customers through bug fixes and
    reactive maintenance.
    - Developed knowledge-sharing methodologies, diagnostic tools and creative processes to
    improve end-user experience.

    CERTIFICATIONS AND COURSES

    - AWS Solution Architect – Certified


    - AWS Cloud Practitioner – Certified
    - Cloud Core – IBM - Certified
    - Cloud and TCP IP- Certified
    - Delivering Quality Work with Agility – IBM – Certified
    - Introduction to cyber-Security - Certified
    - Linux
    - ITIL Foundation
    - Power BI Data Analysis Associate
    - Data Analysis with excel Certificate.
    - MCSA
    - CCNA
    - IEEE Summit Jordan Communication skills - Certified

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