PROJECT PORTFOLIO

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Business Scenario

Student name: Dorjpurev Basbish

Assessor:

Date: 25/02/2024

Business this Worlducation

assessment is based
on:

Business objectives: To change the way children learn at school by implementing

artificial intelligence technology that can follow up on each child’s
progress and adjust to their needs as they learn, creating the
optimal path learning experience.

Team objectives: Create good team

Team members: Jessica, George

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 1. Explain emotional intelligence and the importance of this characteristic
at work. (120 words).
Emotional intelligence is the ability to be aware of, understand, and manage emotions. This
includes the ability to regulate one's own emotions, as well as the ability to understand and
respond to the emotions of others. Emotional intelligence is an important skill in many aspects
of life, including personal relationships, work, and learning.
a. Emotional intelligence can help you better understand and control your own emotions.
b. Emotional intelligence can help you better understand and respond to the emotions of
others.
c. Emotional intelligence can help you better manage stress and stay resilient in the face
of adversity.
d. Emotional intelligence can help you better relate to others and build strong, productive
relationships.
e. Emotional intelligence can help you better communicate with others and influence their
behaviour

2. Explain each of the five (5) essential principles of emotional intelligence as

defined by Daniel Goleman. (80 words).

1. Self- awareness: To understand and recognise personal mood and emotions and drives as
well as their effect on others. It is very essential to understand about ourselves and others for
work. Hallmarks of self – awareness includes self-confidence, realistic self-assessment and a
self – deprecating sense of humour.

2. Self-regulation: The ability to control or redirect disruptive impulses and moods, and the
propensity to suspend judgment and to think before acting. Hallmarks include trustworthiness
and integrity; comfort with ambiguity; and openness to change.

3. Internal motivation: A passion to work for internal reasons that go beyond money and status
-which are external rewards, - such as an inner vision of what is important in life, a joy in doing
something, curiosity in learning, a flow that comes with being immersed in an activity. A
propensity to pursue goals with energy and persistence. Hallmarks include a strong drive to
achieve, optimism even in the face of failure, and organizational commitment.

4. Empathy: The ability to understand the emotional makeup of other people. A skill in treating
people according to their emotional reactions. Hallmarks include expertise in building and
retaining talent, crosscultural sensitivity, and service to clients and customers.

5. Social Skills: Proficiency in managing relationships and building networks, and an ability to
find common ground and build rapport. Hallmarks of social skills include effectiveness in

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leading change, persuasiveness, and expertise building and leading teams.

3. Explain the key principles of the Emotional Intelligence Theory developed

by Caruso and Salovey (2004). (100 words).

According to Caruso and Salovey (2004), emotional intelligence begins with these six
principles:
 Emotion is information. Our emotions are reactions, with these reactions we can get
information.
 We can try to ignore emotion, but it doesn’t work. It is human behaviour we cannot
hide our emotions, so emotions affect our work directly or indirectly.
 We can try to hide emotions, but we are not as good at it as we think. As earlier
explained, we cannot hide our emotions.
 Decisions must incorporate emotion to be effective. Effective interpersonal and
management skills require integration of pertinent information and associated
emotions. Successful decision making is not comprised of avoiding conflict and
making everyone happy all the time.
 Emotions are not logical: emotions are not same they are changed at time and
situation.
 Universal exists but so do specific: Every person have emotions in whole universe but
the ways to express is different in different country, religion, workplace.

4. Explain three (3) strategies that can be used to build emotional intelligence.
(100 words).

One strategy that can be used to build emotional intelligence is to take some time each day to
reflect on your emotions and what may have caused them. This can help you to become more
aware of your triggers and how to manage them in the future. Another strategy is to practice
active listening when communicating with others. This involves really paying attention to what
the other person is saying and trying to understand their perspective. Finally, it can be helpful
to learn some relaxation techniques such as deep breathing or meditation. This can help you
to better manage your stress levels and become more in tune with your emotions.

5. Explain how a manager with high emotional intelligence can assist in achieve
business objectives. Provide one (1) example to illustrate your answer. (60
words).

A manager with high emotional intelligence can utilise other abilities to achieve goal. Manager
know how to be done work from others. Appoint right person at right job and behaviour of
manager with their co-workers is also essential. For example, Alex is manager of Bank with
high emotional intelligence. His ability to understand other is good and his behaviour with other
workers and customers is friendly. So, with high emotional behaviour results increase number
of customers and better performance of other workers.

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 6. Explain the importance of recognising cultural differences in emotional
intelligence. Provide two
(2) examples example to illustrate your answer. (60 words).

One of the key components of emotional intelligence is the ability to be aware of and
understand cultural differences. This is important because it can help you to better
communicate and connect with people from other cultures. It can also help you to avoid
misunderstandings and conflict. For example, in some cultures it is considered very important
to maintain eye contact when talking to someone. In other cultures, however, averting your
gaze can be seen as a sign of respect. If you are not aware of this difference, you might
mistakenly interpret someone averting their gaze as being rude or uninterested. Similarly, in
some cultures it is common to express emotions very openly, while in others emotions are
more typically suppressed. Again, if you are not aware of this difference it can lead to
misunderstandings. For example, you might think someone from a culture that suppresses
emotions is cold and unfriendly when they are actually just being respectful.
7. Explain two (2) ways of communicating effectively with a diverse
workforce with varying cultural expressions of emotions. (60 words).

a. Be aware of and sensitive to individual differences in communication styles and needs.

Some people communicate better verbally, while others communicate better through
nonverbal cues. It is important to be aware of and sensitive to these individual differences in
communication styles in order to effectively communicate with a diverse workforce. People
also have different emotional responses to communication. Some people may feel more
comfortable talking about their feelings, while others may prefer to keep their emotions to
themselves. It is important to be aware of and sensitive to these individual differences in
communication needs in order to effectively communicate with a diverse workforce.

b. Use clear and concise communication that is free of jargon and ambiguity.

It is important to communicate effectively with a diverse workforce in order to maintain a

cohesive work environment and to ensure that everyone is on the same page. One way to do
this is to use clear and concise communication that is free of jargon and ambiguity. This will
help to ensure that everyone understands what is being said and that there is no confusion.
Additionally, it is important to be aware of the different emotional responses that people may
have to certain topics, and to adjust your communication accordingly.

8. Explain two (2) ways of using emotional intelligence to build effective

workplace relationships. (90 words).

a. Be aware of your own emotions and how they affect your interactions with others.

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If you are aware of your own emotions, you can better manage interactions with others, since
you will be able to understand how your emotions might be affecting the way you
communicate. This self-awareness can help you to build more effective workplace
relationships since you will be able to manage your emotions in a way that leads to more
productive interactions.
b. Be attuned to the emotions of others and use that information to guide your interactions.
When you are attuned to the emotions of others, you are able to pick up on social cues and
understand how people are feeling. This allows you to interact with others in a way that is
respectful and considerate of their feelings. By doing this, you are able to build strong, healthy
workplace relationships.

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Section 2: Evaluation criteria

What is the format you The format that I have developed in the evaluation criteria is a
have developed your questionnaire composed of statements that aimed to measure the
evaluation criteria in?
level of emotional intelligence in terms of interpersonal,
intrapersonal, stress management, adaptability, and general mood
level of a person. The statements were categorized numerically as
1-very seldom or not true of me, 2-seldom true of me, 3-sometimes
true of me, 4- often true of me and 5-very often true of me or not
true of me. The respondents will be able to choose from those
categories in answering each statement.

Which question The question numbers that cover an evaluation of a person's

numbers cover an empathy are numbers 1, 3, 5, 8, 10 under "Interpersonal" table.
evaluation of a
person’s empathy?

Which question The question numbers that cover an evaluation of a person's ability
numbers cover an to self-regulate their emotions are all the items/numbers under
evaluation of a "Stress Management" table and the numbers 1, 3, 5, 10, 11, 12, 13,
person’s ability to self- 14, 15 under "Intrapersonal" table.
regulate their
emotions?
Which question The question numbers that cover an evaluation of a person's
numbers cover an positivity are all the items/numbers under "General Mood" table.
evaluation of a
person’s positivity?

Which question The question numbers that cover an evaluation of a person'

numbers cover an adaptability are all the items/numbers under "Adaptability" table.
evaluation of a
person’s adaptability?

How will you measure The results will be measured through getting the "Mean" of the
the results? Explain respondents' answers. The Bar-On EQ-i:S consists of statements
how your rating or that provide respondents with an opportunity to describe oneself by
measurement for a indicating the degree to which is statement is true of the way you
person’s emotional feel, think or act most of the time and in situations. There are five
intelligence will be possible responses to each sentence.
determined. 1-Very Seldom or Not True 2-Seldom True 3- Often True4-Very
Often True or True

Formula: M=(∑▒fw)/N
Where:
M= weighted mean
∑▒fw=sum of frequency
N= total number of respondents
☐ A copy (or the link) to your evaluation to your portfolio.

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 ☐ Your completed evaluation and results

INTRAPERSONAL 4 3 2 1

i. I'm unable to express my ideas to others.

ii. I don't do any bad in my life.

iii. I feel sure of myself in most situations.

iv. I'm unable to understand the way other people feel.

v. It's hard for me to understand the way I feel.

vi. I have not told a lie in my life.

vii. In the past few years, I've accomplished little.

viii. I have not broken a law of any kind.

ix. I'm more follower than a leader.

x. It's hard for me to enjoy life.

xi. It's hard for me to make decisions on my own.

xii. It's hard to express my intimate feelings.

xiii. I'm impulsive.

xiv. It's hard for me to describe my feelings.

xv. Nothing disturbs me.

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 1. It's difficult for me to stand up for my rights.

INTERPERSONAL 4 3 2 1

i. I like helping people.

ii. I prefer others to make decisions for me.

iii. I'm good at understanding the way other people feel.

iv. My friends can tell me intimate things about themselves.

v. I care what happens to other people.

vi. My close relationships mean a lot to me and to my friends.

vii. I respect others.

viii. I'm sensitive to the feelings of others.

ix. Others think that I lack assertiveness.

x. I have a good relationship to others.

xi. People think I'm sociable.

STRESS MANAGEMENT 4 3 2 1

i. It is a problem controlling my anger.

ii. My impulsiveness creates problem.

iii. I feel that it's hard for me to control my anxiety.

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 iv. I tend to explode with anger easily.

v. I have strong impulses that are hard to control.

vi. I get depressed.

vii. I've got a bad temper.

viii. I'm patient.

ADAPTABILITY 4 3 2 1

i. My approach in overcoming difficulties is to move step by step.

ii. I try to see things as they really are without fantasizing or daydreaming
about them.

iii. When faced with difficult situations, I like to collect all the information
about it that I can.

iv. I like to get an overview of a problem before trying to solve it.

v. When facing a problem, the first thing I do is stop and think.

vi. When trying to solve a problem, I look at each possibility and then
decide on the best way.

vii. In handling situations that arise, I try to think as many approaches as I

can

Self-awareness.
 On bad days I do not wish for people to talk to me.
 I know when I do not complete my tasks, I get annoyed.
Self-regulation.
 I know I need to create more balance between work and home
 I enjoy organising events for team building.
 I work better when my efforts are recognised.
Motivation
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  When I successfully meet my deadlines, I feel proud of myself.
 I would consider a company’s top values prior accepting a job offer.
Empathy.
 When I notice other colleagues struggling with their tasks, I offer to assist them.
 I always make time to listen to people with language difficulties.
Social skills.
 I hesitate to seek for assistance in the workplace.
 When starting a new job, I struggle to build rapport with the other team members
 My attitude changes negatively when I am criticised.

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Section 3: Personal analysis
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 Student name: Dorjpurev Basbish

Feedback participant 1 George

(name and contact
number)

Feedback participant 2 Jessica

(name and contact
number)
Answer all of the questions below using the results of the evaluation in section 2 to
guide your answers, and feedback from your classmates/friends/family for parts c and d.

a) Document your findings on yourself in the four areas focussed on in your

evaluation in section 2 as discuss your strongest area.

1. Empathy: The test showed that this is the weakness of my emotional intelligence. I am not
able to resonate with others, which makes the people around me feel that I am emotionally
difficult to overcome with.
2. Emotional self-regulation: Tests have shown that I sometimes find it difficult to Self-regulate
my emotions, so sometimes I tend to stop people. Sometimes this may be the reason for
the escalation of, but it helps me to really think rather than be emotionally drawn to.
3. Positivity: The test shows that I have an optimistic attitude, I will not give up on the small
failure of. I insist on waiting for a ray of hope.
4. Adaptability: You can see from the test that I can easily adapt to the ever-changing scene,
and there is no big problem in the whole process. Test shows that of all these, the
strongest aspect for me is positivity, because I tend to keep's relatively practical approach.
Keeping practical helps me adapt to changes, which makes me more adaptable. In
addition, maintaining a positive attitude helps me see a more positive side and helps me
help my teammates dispel doubts, which helps create harmony in the team.

b) Reflecting on the results, identify what stood out for you in terms of what it
tells you about yourself as a person.
Reflecting on the results, I can see that I need to use to in still more emotional aspects in order
to connect with the people around me. Compassion and sympathy for the people in your
workplace is very important because it helps to build a better work culture, a work environment
and better relationships.
c) Thinking about the questions asked as part of the evaluation and your
learnings as part of this unit, identify five of your emotional strengths.

1. Positivity
2. Adaptability
3. Working under pressure
4. Ability to get the work done

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5. Maintaining a coherence in the team

d) Thinking about the questions asked as part of the evaluation and your
learning as part of this unit, identify five of your emotional weaknesses.

1. Lack of communication
2. Lack of Sympathy and empathy
3. Need to be a better listener
4. Lack in ability to keep aside emotions
5. Impulsive behaviour

e) Explain how you believe the emotional strengths you have identified
above help your workplace performance and relationships.
The emotional strengths that I found improved my performance because they made me a
better team member for, thus increasing the results of common goals. They also helped me
build better relationships with team members and clients / clients. Better workplace navigation.

f) Discuss how you believe your emotional weaknesses hinder your workplace
performance and relationships.
My emotional weaknesses hinder my work because they do not allow me to build better
relationships and become a better manager and/or team player. In addition, because of these
weaknesses, rational decision-making may also be hindered.

g) Complete the following table about personal stressors at work. Identify at least
four sources of stress that are most likely to result in workplace stress for you,
your stress response (emotional, physical, behavioural) and actions that you
can take (or have taken) to manage stress.

Personal stressor What is your stress Actions/methods to

response address
Low Bandwidth Create a priority list to clear Urgent and important quadrant
bandwidth according to priority method can be used

Overhaul of Communicate and engage with Meetings and feedback as well

leadership/management new members and understand as understanding new policies
their expectations

Overtime Again, expectation settings and Feedback, work pause work

priority list become important, also system, there is a break to get rid
sets all timeline expectations of tiredness from long working
hours

Up gradation or Seek training Through training, develop new

Revamped Tech-Systems skills suited for the upgrade

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 h) Review the following list of needs and choose at least three that most trigger
your emotions when you don’t get these needs met. Consider this question in
the context of the workplace.
Acceptance Variety
Being understood Predictability
Being in control New challenges
Attention Being loved/liked
Peacefulness Being valued
Order Being treated fairly
Safety Freedom
Respect Consistency
Being needed Being included
Being right Autonomy
Comfort Fun
Balance

Now complete the table below.

Write down each need you have chosen and why this need is important to you at
work.
Also give an outline of the emotions triggered in you when you don’t get these needs
met and ways that you can control your emotions in the face of not having your
needs met.

Need and why this What is your emotional Emotional control

need is important to response when this need mechanism
you at work is not met?
Being Treated Fairly Mood swings and a shaky Distract myself with other tasks
temperament that will allow me to remain
calm.

Being Understood I am unable to execute the Make an effort to comprehend

assignment in accordance with people so that they can
the requirements. comprehend my feelings.

Comfort Workplace bores Attempt to adjust myself and

find contentment wit what I
have now.

Respect Organization can not be Keep my feelings to myself and

respected concentrate solely on my task.

i) What other criteria could you use other than those you created in your
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 evaluation to determine your own emotional strengths and weaknesses?

Having a conversation and feedback - this is important because it clarifies and better defines
expectations Personal reflection - this is important as it can give the right image and places to
improve me-game. SWOT would be a good tool to use for this.

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 Section 4: Personal emotional intelligence development plan

Based on the identified areas for improvement and/or gaps, list at least five activities
that should improve your ability to identify and respond appropriately to a range of
emotional expression through self- reflection and feedback from others.
Enter the activities in order of priority.

Identified area of emotional Brieflydescribe why Actionsto improve area of emotional intelligence
intelligence development you have identified development
this as a priority

Self Awareness It helps me to Reflective exercises, SWOT in regular intervals.

understand others
better and navigate
the workplace better
if I am aware of my
strengths and
limitations.

Self regulations It keeps me from Do not react before has had enough time to deal
making hasty and with a situation under consideration.
unreasonable
decisions.

Empathy Help me put in Practice open sharing of emotions and feelings.

context and better
understand the
situation and people
I work with, maintain
better working
relationships.

Social Skills This helps me Active listening, eye contact, be neutral in

understand the conflicts.
others perspective
better.

Motivation It keeps me Create milestones, practice positivity.

motivated to achieve
goal in the workplace
in bad situations.

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 Section 5: Team emotional intelligence development plan

Complete the following tables for two team members after the roundtable discussion in
the role of their team leader or manager.

Team member: George

Summary of this He is calm, composed and autonomous. His personality makes

person as per everyone on the team more comfortable. He could have been more
their personality motivated.
profile discussed
at the round table
(emotional
responses,
beliefs, identified
strengths and
weaknesses):

How can you Break the ice with him by organizing short team building exercises,
create breaks or lunchs.
opportunities for
this person to
express their
thoughts and
feelings in the
work team that
best suits them?

How can you show Try to make him see the positive side of any challenge and keep him
consideration to motivated.
this person when
making decisions
that affect them as
their team leader?

Identified area of Briefly describe Actions to improve area of emotional

emotional why you have intelligence development
intelligence identified this as
development a priority

Motivation Due to lack of To show positivity, divide major milestones into

motivation, of the short achievable milestones and celebrate
challenges are more
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 likely to be dropped smallest achievements.
for team member.

Stress This is a major factor To give confidence there, the group work
as the significantly allowance is a reasonable . Recommended
reduces the vacation.
performance and
productivity.

How could this person build further productive relationships within the team?

He was able to further strengthen his relationship with the team by actively engaging with the
4,444 group members in team building exercises during breaks.

How can this person maximise their contribution to the team and increase work
outputs?

It can establish team expectations, create a feedback channel mechanism to better understand
work , and set shared team goals to increase motivation.

How can this person’s strengths contribute to reaching team goals?

Try to make him see the positive side of any challenge and keep him motivated.

Team member: Jessica

Summary of this She is a great team member, proactive, caring. It also gives the group a
person as per positive feeling by maintaining the momentum of the people.
their personality
profile discussed
at the round table
(cultural
behaviours,
beliefs, identified
strengths and
weaknesses)

How can you It can help others become more active. Give her the opportunity to train
create others with the social skills he has. Give it a platform to show off.
opportunities for
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 this person to
express their
thoughts and
feelings in the
work team that
best suits them?

How can you show Give her the space and time to make the decisions
consideration to
this person when
making decisions
that affect them as
their team leader?

Identified area of Briefly describe Actions to improve area of emotional

emotional why you have intelligence development
intelligence identified this as
development a priority

There are far too many Can be hurtful to She should express his feelings in a positive
straight forwards other people’s way that does not cause harm to others.
feelings.

Self centered individual She is more By putting yourself in the shoes of others, you
concerned with can try to understand how others feel.
himself then with
others.

How could this person build further productive relationships within the team?

By instilling positivity and encouraging others, proactively build a group of exercises.

How can this person maximise their contribution to the team and increase work
outputs?

By improving existing good team management skills through up skilling training

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 How can this person’s strengths contribute to reaching team goals?

The team can learn from him, he can keep the team motivated to achieve shared goals.

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Section 6: Reflection
Answer the following reflective questions:

Which two tasks did intrapersonal, stress management, adaptability

you complete? Note,
they must be
different.

Task 1

Outline details of the Group discussion completed to develop a plan with predetermines
activity you timelines and milestones.
completed together.

How did this activity Helping the team stay focused, Milestones keep the team on track
help the team to to get on track, and also keep them motivated as they get to when
achieve team goals? smaller goals are achieved. Keeping the project on track and not
letting the focus get derailed, also helps to plan work time
management in advance to avoid tight deadlines.

How did you model 1. Active listening: giving team members a chance to express
behaviours that themselves and feel included
demonstrate your
emotional intelligence 2. Set expectations and feedback
during this task?
Provide at least two
examples.

How did this activity It is suitable because it allows task to be completed in advance
align with the while following processes and procedures on time.
policy/procedures of
the business?

How did both of your Team member 1: Tried to keep discussion focused and realistic.
team members
contribute towards the
team goal in an Team member 2: Tried to keep the discussion positive and
individual capacity? motivated.

Task 2

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Outline details of the Define an urgency and importance matrix for tasks and set
activity you priorities to reduce stress and workload.
completed together.

How did this activity Keep team members on track with mandatory common goals and
help the team to don't feel dismayed by work pressure
achieve team goals?

How did you model 1. Practice positivity through online motivational videos
behaviours that
demonstrate your 2. Use the Urgent and Important Matrix to task to reduce stress
emotional intelligence
during this task?
Provide at least two
examples.

How did this activity It aligns with company’s policy for productivity.
align

with the
policy/procedures of
the business?

How did both of your Team member 1: Tried being calm and composed.
team members
contribute towards the
team goal in an Team member 2: Tried being the positive influencer of the team.
individual capacity?

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