SM-W700 SM-W703

SM-W707 SM-W708
SM-W708Y

User Manual

English (EU). 03/2016. Rev.1.0 www.samsung.com

Table of Contents

Basics Settings
3 Read me first 42 Introduction
4 Package contents 42 System
5 Device layout 43 Devices
8 Battery 44 Network & Internet
11 SIM or USIM card (mobile network- 45 Personalisation
enabled models) 45 Accounts
13 Turning the device on and off 46 Time & language
13 Keyboard Cover 46 Ease of Access
20 Touchscreen 47 Privacy
23 Start screen 48 Update & security
26 Lock screen 48 Extras
27 ACTION CENTRE 49 BIOS (Setup utility)
29 Search box
30 Entering text
32 Screen capture Appendix
32 Opening apps
53 Troubleshooting
32 Split screen view
58 Windows recovery function
34 Device and data management
58 Removing the battery
35 InstantGo (Connected standby)

Applications
36 Installing or uninstalling apps
37 Scrap Box
38 Samsung Update
38 Samsung Recovery
40 Online Support(S Service)
40 Show Window

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Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
• Depending on the region, you can view the regulatory information on the device. To view
the information, tap → Settings → Extras → Galaxy Settings → Legal information
→ Regulatory information.

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Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

Package contents
Check the product box for the following items:
• Device
• Keyboard Cover
• Quick start guide
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.

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Device layout
Device
Volume key Microphone

Power key Light sensor

Front camera Microphone

Camera indicator
light Loud speaker

Touchscreen Multipurpose jack

(USB Type-C™)

Keyboard dock port Headset jack

Main antenna
(mobile
network-enabled NFC antenna
models)

Start key
Rear camera
Loud speaker

SIM card tray (mobile

network-enabled
models)

The device and the Keyboard Cover contain magnets. The American Heart Association
(US) and the Medicines and Healthcare Products Regulatory Agency (UK) both warn
that magnets can affect the operation of implanted pacemakers, cardioverters,
defibrillators, insulin pumps or other electro medical devices (collectively, “Medical
Device”) within the range of 15 cm (6 inches). If you are a user of any of these Medical
Devices, DO NOT USE THIS DEVICE AND THE KEYBOARD COVER UNLESS YOU HAVE
CONSULTED WITH YOUR PHYSICIAN.

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Do not store your device and the Keyboard Cover near magnetic fields. Magnetic
stripe cards, including credit cards, phone cards, passbooks, and boarding passes,
may be damaged by magnetic fields.
• Connectivity problems and battery drain may occur in the following situations:
– – If you attach metallic stickers on the antenna area of the device
– – If you attach a device cover made with metallic material to the device
– – If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.

Keys

Key Function
• Press and hold to turn the device on or off.
Power
• Press to turn on or lock the screen.

Start • Press to open the Start menu.

Volume • Press to adjust the device volume.

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Keyboard Cover

Stand
Keyboard

Connector

Touchpad

NFC tag

Do not remove keycaps from the keyboard. Doing so may damage the keyboard and
the keycaps.

The function of the NFC tag may differ depending on the model and region.

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Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.

1 Connect the USB cable to the USB power adaptor, and then plug the end of the USB cable
into the multipurpose jack.

Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.

2 Plug the USB power adaptor into an electric socket.

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Basics

3 After fully charging, disconnect the device from the charger. First unplug the charger
from the device, and then unplug it from the electric socket.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.

Viewing the remaining charging time

While charging, on the taskbar, tap → Settings → System → Battery saver.
The actual charging time may vary depending on the status of your device and the
charging conditions. The remaining charging time may not be displayed when you
charge the device in very cold or very hot conditions.

Reducing the battery consumption

Your device provides various options that help you conserve battery power.
• When you are not using the device, switch to sleep mode by pressing the Power key.
• Activate battery saver mode.
• Close unnecessary apps.
• Deactivate the Bluetooth feature when not in use.
• Deactivate the Wi-Fi feature when not in use.
• Deactivate auto-syncing of apps.
• Decrease the backlight time.
• Decrease the screen brightness.

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Battery charging tips and precautions

• Use the charger supplied with the device. It may take longer to charge the battery if you
use other chargers.
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
• Using a power source other than the USB power adaptor, such as a computer, may result
in a slower charging speed due to a lower electric current.
• The device can be used while it is charging, but it may take longer to fully charge the
battery.
• If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
• While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
• If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.

Battery saver
Save the battery power by limiting the device’s functions.
On the taskbar, tap → Settings → System → Battery saver, and then tap the Battery
saver is currently: switch to activate it.
To automatically activate battery saver mode when the remaining battery power reaches the
preset level, tap Battery saver settings and select an option.

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SIM or USIM card (mobile network-enabled

models)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
• Only nano-SIM cards work with the device.
• Some LTE services may not be available depending on the service provider. For
more information about service availability, contact your service provider.

1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.

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Basics

2 Pull out the SIM card tray gently from the SIM card tray slot.

3 Place the SIM or USIM card on the SIM card tray with the gold-coloured contacts facing
downwards.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.

4 Insert the SIM card tray back into the SIM card tray slot.
Carefully insert the SIM card tray to prevent the SIM card from leaving or falling out of
the tray.

Removing the SIM or USIM card

1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray.

2 Pull out the SIM card tray gently from the SIM card tray slot.

3 Remove the SIM or USIM card.

4 Insert the SIM card tray back into the SIM card tray slot.

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Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.
Before turning on your device for the first time, you must connect the device to a
power supply.
When you turn on your device for the first time or after performing a data reset, follow the on-
screen instructions to set up your device.
To turn off the device, tap → Power → Shut down. In Tablet mode, tap → Shut down.
Alternatively, press and hold the Power key until Slide to shut down your PC appears, and
then drag the screen downwards.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.

Restarting the device

If your device is frozen and unresponsive, press and hold the Power key for more than
10 seconds until the device turns off. Then, press and hold the Power key again to restart it.

Keyboard Cover
Introduction
Connecting the device to the Keyboard Cover allows you to use a traditional keyboard and
touchpad. The touchpad has two click buttons so you can use the touchpad like a mouse. You
can also stand your device upright using the stand on the Keyboard Cover.
When you close the Keyboard Cover, your device will enter sleep mode. When you open the
cover and set the device in position using the stand, the touchscreen will turn on. To change
the settings, tap → Settings → System → Power & sleep → Additional power settings
→ Choose what closing the lid does, and then configure the When I close the lid: settings.

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Connecting the Keyboard Cover

1 Attach the device to the stand.
Ensure that the rear camera is correctly aligned with the camera hole in the stand.

2 Connect the keyboard dock port at the bottom of the device to the connector on the
keyboard, and then set the device in position.

Hot keys
Use hot keys to easily use features and change settings, such as brightness and volume.
To use hot keys, simultaneously press and hold the Fn key and press a hot key.

If you lock the Fn key, you can use hot keys without pressing the Fn key. To lock the Fn key,
tap the Fn Lock key.
The Fn Lock key will automatically unlock when you reconnect the device and the Keyboard
Cover.

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Basics

Hot key functions

Key/Icon Function
F1 • Launch Settings.
F2
• Adjust the brightness of the display.
F3
• Change the display mode when an external display is connected
F4
to the device.
F5 • Lock or unlock the touchpad.
F6 • Mute or unmute the audio.
F7
• Adjust the volume.
F8
F9 • Open the search box.
F10 • Open the task view screen.
F11 • Hide or show currently open windows.
F12 • Activate or deactivate flight mode.
• Perform the right-click function.

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Touchpad
Use the touchpad to move the cursor or select items. The left and right buttons of the
touchpad function the same as the left and right buttons of a mouse.

Use only your fingers on the touchpad.

Basic touchpad functions

Moving
To move the cursor, move your finger on the touchpad.

Clicking
Tap the touchpad or press the left-click button.

or

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Basics

Double-clicking
Double-tap the touchpad or press the left-click button twice.

or

Right-clicking
Press the right-click button to perform the right-click function. Alternatively, tap the touchpad
with two fingers.

or

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Dragging
To move an item, select and drag it to the target position while pressing and holding the
left-click button. Alternatively, double-tap and hold the item, and then drag it to the target
position.

Additional functions

Swiping
To scroll up, down, left, or right to a desired location, swipe with two fingers on the touchpad.

or

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Spreading and pinching

Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.

Configuring touchpad settings

Configure touchpad settings to use the touchpad more efficiently.
Tap → Settings → Devices → Mouse & touchpad, and configure the settings under
Touchpad.

Locking and unlocking the touchpad

Press and hold the Fn key and press the F5 key to lock or unlock the touchpad.
If the touchpad was locked when it was disconnected, it will still be locked when you
reconnect the Keyboard Cover. To use the touchpad again, unlock it manually.

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Touchscreen
• Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
• To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
• It is recommended to use fingers when you use the touchscreen.

Tapping
To open an app, to select a menu item, to press an on-screen button, or to enter a character
using the keyboard on the screen, tap it with your finger.

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Tapping and holding

Tap and hold an item or the screen for more than 2 seconds to access available options.

Dragging
To move an item, tap and hold it and drag it to the target position.

Double-tapping
Double-tap on a webpage or image to zoom in. Double-tap again to return.

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Swiping
Swipe to the left or right on the screen to scroll left or right. Swipe upwards or downwards to
scroll through a webpage or a list of items.

Spreading and pinching

Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.

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Start screen
Start screen
The Start screen is the starting point for accessing all of the device’s features.

Taskbar

Start menu

Moving and removing an item

Drag an item on the Start screen to a new location.
To remove an item, tap and hold the item, and then tap Delete.

Taskbar
The bottom area of the screen is the taskbar. You can access the Start menu, launch the search
box, view notification icons, and more on the taskbar.

Task view Shortcuts

Start menu Notification icons

Search box

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Managing shortcuts
To add a shortcut, on the taskbar, tap , tap and hold an item, tap More or tap → More,
and then tap Pin to taskbar.
To delete a shortcut, tap and hold a shortcut, and then tap Unpin from taskbar.
To move a shortcut to another location, drag it to a new location.

Managing notification icons

On the taskbar, tap → Settings → System → Notifications & actions → Select which
icons appear on the taskbar, and then select items to display in the notification area.

Start menu
On the taskbar, tap to open the Start menu. Alternatively, press the Start key.
From the Start menu, you can access your frequently used apps, the All apps list, shortcuts to
other locations on your device, and more.

Your account

Frequently used
apps
App tiles
File Explorer

Settings

All apps

Power

Managing app tiles

You can pin your favourite apps on the app tile area.
To add more apps, tap All apps, tap and hold an app, and then drag it to the app tile area.
To move a tile, tap and hold a tile, and then drag it to a new location.
To adjust the size of a tile, tap and hold a tile, and then tap → Resize.
To delete a tile, tap and hold a tile, and then tap .

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Virtual desktop
Virtual desktop allows you to work on various tasks simultaneously from multiple desktops.
You can use different desktops for a variety of purposes.
On the taskbar, tap . Alternatively, swipe from the left edge of the screen.
If you have added desktops, the desktop thumbnails will appear at the lower part of the
screen. Select a thumbnail to activate the desktop.

Currently open
windows

Desktop thumbnails

Adding desktops
On the desktop thumbnails list, tap New desktop.

Deleting desktops
On the desktop thumbnails list, tap on a desktop.

Moving windows to another desktop

1 Tap to view the current desktop’s open windows.

To view the open windows of other desktops, tap and hold a desktop thumbnail.

2 Tap and hold a window to move, and then tap Move to.

3 Select a desktop to move the window.

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Switching to tablet mode

You can switch between PC mode and tablet mode. In Tablet mode, the full Start menu
screen will be the Start screen. Switching to tablet mode makes the device more touch-
friendly.
To switch to tablet mode, on the taskbar, tap → Tablet mode. Alternatively, Swipe from
the right edge of the screen towards the centre of the screen, then tap Tablet mode.
To return to PC mode, tap Tablet mode again.

Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, press the Power key and drag the locked screen upwards.
You can change the way that you lock the screen to prevent others from accessing your
personal information.
On the taskbar, tap → Settings → Accounts → Sign-in options, and then select a screen
lock method. The device requires an unlock code whenever unlocking it.
• If the unlock code is forgotten, take the device to a Samsung Service Centre to
reset it.
• You must sign in to your Microsoft account or add a password before you can use
the other lock methods.

Password
A password consists of characters or numbers. Enter a password, enter the password again to
verify it, and then enter a password hint.
If you have signed in to your Microsoft account, your account password will be set as the
password automatically.

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PIN
A PIN consists of numbers only. Enter at least four numbers, and then enter the password
again to verify it.

Picture password
A password consists of circles, straight lines, and taps. Select an image and draw on the image
to create gestures.

Pattern Log-in
To unlock the screen using a pattern, on the taskbar, tap → Settings → Extras → Galaxy
Settings → Pattern Log-in, and then tap the switch to activate it.
Draw a pattern by connecting four dots or more, and then draw the pattern again to verify it.

ACTION CENTRE
Using the action centre
You can view new notifications from Windows and apps, and use quick action buttons. Quick
action buttons allow you to easily adjust frequently used settings, such as activating Wi-Fi.
To open the action centre panel, on the taskbar, tap . Alternatively, swipe from the right
edge of the screen.

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You can use the following functions on the action centre panel.

Clear all
notifications.

Tap a notification
and perform various
actions.

Quick action
buttons

Using quick action buttons

Tap quick action buttons to activate certain features. To view more detailed settings, tap and
hold a button, and then tap Go to settings.
You can change the top four buttons. On the taskbar, tap → Settings → System →
Notifications & actions, and then change quick action buttons under Choose your quick
actions.

Screen mirroring
View your device’s displayed content on a larger screen via a wireless connection.
If a large screen, such as a TV, does not support the Screen mirroring feature, use compatible
accessories to enable the feature. Compatible accessories include HomeSync and an AllShare
Cast dongle.

1 On the TV, activate the screen mirroring feature.

2 On the action centre panel, tap Connect.

The detected devices are listed.

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Basics

3 Select a device to connect to.

Your device’s screen appears on the TV screen.

4 Open or play a file, and then control the display with the keys on your device.
• This feature may not be available depending on the region or service provider.
• For more information about connecting your device and the large screen, refer to
the user manual for the large screen or the Screen mirroring-enabled accessory.
• Some files may be buffered during playback, depending on the network
connection.
• If you specify a Wi-Fi frequency, AllShare Cast dongles or HomeSync may not be
detected or connected.

Search box
Search for a wide variety of content on the device or web with a keyword.
Tap the search box on the taskbar and enter a keyword in the search field.
To search for files, apps, settings, and more in your device and your OneDrive, tap My stuff.

Cortana
If Cortana is supported in your region, it will launch when you tap the search box. Cortana
will help you find things on your device, manage your schedules, and more. Enter a keyword
or question into the search field to search for something, set a reminder, and more.

This feature may not be available depending on the region and language settings.

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Entering text
Using the on-screen keyboard
In tablet mode, the on-screen keyboard appears automatically when you enter text to send
emails, create notes, and more. To use the on-screen keyboard in PC mode, on the taskbar, tap
.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.

Switch to the
floating keyboard.
Delete a preceding
character. Hide the keyboard.

Enter uppercase. For

all caps, tap it twice. Break to the next
line.

Enter numbers and Change the input

punctuation marks. language or the
keyboard layout, or
Enter emoticons. add input
languages.
Enter a space.
Move the cursor.

Changing the input language

Tap → Language preferences → Add a language, and then select a language to add.
When you add languages, you can select other input languages by tapping .

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Additional keyboard functions

Tap to use various functions.
• : Switch to the default keyboard.
• : Switch to the floating split keyboard. You can move the keyboard to another
location by dragging the keyboard.
• : Switch to handwriting mode.

This feature may not be available depending on the region or service provider.

• : Switch to the standard keyboard. If this feature is not activated, on the taskbar, tap
→ Settings → Devices → Typing and tap the Add the standard keyboard layout as
a touch keyboard option switch to activate it.

Copying and pasting

1 Drag your finger across text to select it.

2 Tap and hold the text to display the options.

3 Tap Copy or Cut.

The selected text is copied to the clipboard.

4 Tap and hold where the text is to be inserted and tap Paste.

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Using the Keyboard Cover

When your device is connected to the Keyboard Cover, you can enter text using the
traditional keyboard. Refer to Keyboard Cover for more information.

Screen capture
Capture a screenshot while using the device.
Press and hold the Start key and the Volume Down key simultaneously. You can view
captured images in the This PC → Pictures → Screenshots folder.

It is not possible to capture a screenshot while using some apps and features.

Opening apps
On the taskbar, tap → All apps, and then select an app icon to open it.
To open an app from the task view screen, on the taskbar, tap , and then select a window.

Closing an app
Tap at the top of the app window to close it.

Split screen view

In tablet mode, you can open two windows at the same time in the split screen view by
selecting windows from the task view screen.

Some apps may not support this feature.

1 On the taskbar, tap to view currently open windows. Alternatively, swipe from the
left edge of the screen.

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2 Tap and hold a window and select Snap left or Snap right.

Adjusting the window size

Drag the handle between the windows left or right to adjust the size of the windows.

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Device and data management

Updating the device
Keep the device up to date by downloading and installing updates, such as service packs and
patches, for the operating system and other Microsoft apps.
The device is set to download and install updates automatically. To check for available
updates manually, on the taskbar, tap → Settings → Update & security → Windows
Update → Check for updates.

Samsung Update
Update Samsung apps, drivers, and more on the device easily.
On the taskbar, tap → All apps → Samsung → Samsung Update. Refer to Samsung
Update for more information.

Backing up and restoring data

Keep your personal information, app data, and settings safe on your device using Samsung
Recovery. Refer to Samsung Recovery for more information.

Performing a data reset

Delete all settings and data on the device. Before performing a factory data reset, ensure you
back up all important data stored on the device. Refer to Backing up the current system and
Restoring to factory default for more information.

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InstantGo (Connected standby)

InstantGo (Connected standby) is a low-power mode that allows the device to maintain
network connectivity. When the screen turns off, the device will enter connected standby
mode.
While the device is in connected standby mode, the device can still sync content, such as
emails, from the cloud and run background apps. It also allows the device to wake from sleep
instantly, faster than the traditional sleep and hibernation states.
Connected standby consumes more battery power than the traditional sleep mode.
To disable this feature, tap → Settings → System → Power & sleep → Additional
power settings → Choose what the power button does, and then set the When I
press the power button: and the When I close the lid: settings to Hibernate.

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Applications
Installing or uninstalling apps
Store
Purchase and download apps.
On the taskbar, tap . Alternatively, on the taskbar, tap → All apps → Store.
For service requests for apps provided by third-party providers, contact the provider.
If you contact a Samsung Service Centre, troubleshooting actions in response to
service requests may have limitations depending on the app.

Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap Free. To purchase and
download apps where charges apply, tap the price and follow the on-screen instructions.

To change the auto update settings, tap → Settings, and then tap the Update
apps automatically when I’m on WiFi or the Update apps automatically switch to
activate or deactivate it.

Uninstalling apps
Some apps cannot be uninstalled.

1 On the taskbar, tap → All apps.

2 Tap and hold an app, and then tap Uninstall.

Some apps will automatically move to the Uninstall or change a program screen. Tap
and hold an app, tap Uninstall, and then follow the on-screen instructions to uninstall
the app.

3 Tap Uninstall.

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Applications

Scrap Box
Capture a screenshot while using the device. You can share or edit captured images.

Capturing screenshots

1 When there is content you want to capture, on the taskbar, tap → All apps → Scrap
Box.

2 Tap .

3 Drag to select the content you want, and then tap Done.
To auto fit the frame around the content you want, tap Auto-fit.

4 Use tools to edit the image and tap to save it.

Managing captured images

On the Scrap Box screen, you can share images, upload them to OneDrive, or delete them.
Tap , tick images, and then use the following options:
• : Share the images with others.
• : Upload the images to OneDrive.
• : Delete the images.
To view an image, tap the image.

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Applications

Samsung Update
Install and update drivers and software.

1 On the taskbar, tap → All apps → Samsung → Samsung Update.

2 To check for available updates, tap Update.

To check for available software, tap Recommend.

3 Tick updates or software you want to install and tap OK.

To install all available updates and software, tap Install & Update.
To search for other software for your device, tap Find Model.
To download software setup files, tap Save Setup Files.

Samsung Recovery
Introduction
Back up your data and settings, and restore your device to a previously backed up point or to
the factory default.
• To use this app, you must sign in to the device with an administrator account, or
enter the administrator’s password.
• When you restore your device, it will erase the data or apps saved after the selected
backup point. Ensure you back up important data regularly.

Backing up the current system

Back up important data to an external storage device regularly to prevent restore.

1 Connect an external storage device.

2 On the taskbar, tap → All apps → Samsung → Samsung Recovery.

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Applications

3 Tap Backup management → New backup.

4 Enter backup information and select the external storage device.

5 Tap Backup.

6 When the backup start window appears, tap Yes.

7 When the backup complete window appears, tap OK.

When the backup is finished, the backup image will appear on the backup management
screen.

Restoring the system

Restoring to factory default
Restore the device to its factory default settings. Before performing a factory data reset,
ensure you back up all important data stored on the device. Refer to Backing up the current
system for more information.
On the taskbar, tap → All apps → Samsung → Samsung Recovery → Factory image →
Recover → Recover → OK.

Restoring to a backup point

Select a backup point saved on an external storage device to restore the device to that point.

1 Connect the external storage device to your device.

2 On the taskbar, tap → All apps → Samsung → Samsung Recovery.

3 Tap Backup management, select a backup image, and then tap Recover.

4 Tap Recover.

39
Applications

Online Support(S Service)

This service allows you to chat with a technical engineer via the Internet and resolve
problems on your device remotely.
• This service may be limited after the expiration date.
• This service may not be available depending on the region.

1 On the taskbar, tap → All apps → Samsung → Online Support(S Service).

2 Enter a question and tap Request.

3 When you are connected with an engineer, start your consultation.

Show Window
Show Window allows you to select an area on the screen and show it in full screen mode on
an external display. You can draw or highlight items on the screen using tools.
Before you use this app, you must connect the device to an external display.

Showing a selected area on an external display

1 Connect the device to an external display.

• You can connect an external display using a cable. Cables, such as HDMI cables, or
adaptors for connecting to an external display are sold separately.
• You can also wirelessly connect the devices. Refer to Screen mirroring for more
information.

2 On the taskbar, tap → All apps → Show Window.

40
Applications

3 Tap Start.
A white frame for selecting an area will appear.
Start is activated only when the display mode is set to Extend. Press and hold the Fn
key and press the F4 key simultaneously, and then press the F4 key again to select
Extend.

4 Drag to select an area to show in full screen mode on the external display, and then
tap Done.
The selected area will be shown on the external display.

To fix the ratio of the selected area to the ratio of the external screen, tap and tap the Fixed
ratio switch to activate it.
To stop displaying the screen, tap Stop.

Using tools
While showing the screen on the connected display, you can use the following tools.

Cursor Clear all drawing

Pen Undo/Redo

Highlighter Eraser

While using the pen or highlighter, tap the desired icon again to change the colour or line
thickness.

Setting the connection notification

You can set the device to display a notification which prompts you to use Show Window
when an external device is connected. Tap and tap the Auto launch switch to activate it.

41
Settings
Introduction
Customise settings for functions and apps. You can make your device more personalised by
configuring various setting options.
On the taskbar, tap → Settings.
To search for settings by entering keywords, tap the search field at the top of the screen.

The available options may vary depending on the region or service provider.

System
Change the system settings.
On the Settings screen, tap System.
• Display: Change the display settings, such as the font size and the brightness of the
display.
• Notifications & actions: Select quick action buttons to display on the action centre panel
and change the notification settings.
• Apps & features: View and manage apps and features on the device.
• Multi-tasking: Change settings for multi-tasking.
• Tablet mode: Switch to tablet mode and change the related settings.
• Battery saver: View battery power information and change the power saving options.
• Power & sleep: Set the device’s backlight timer. You can also set the Wi-Fi settings for
when the device is in sleep mode.
• Storage: View memory information for your device and select where new apps and data
are saved by default.
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you update the device.

42
Settings

• Offline maps: Download maps to search for places and get directions offline and change
settings for offline maps.
• Default apps: Select a default setting for using apps.
• About: Access device information and change the device name or other settings.

Devices
Change settings related to your connected devices.
On the Settings screen, tap Devices.
• Printers & scanners: Change setting to connect printers and scanners.
• Connected devices: Add devices and change settings for metered connections.
• Bluetooth: Activate or deactivate the Bluetooth feature. You can search for other
Bluetooth devices and pair with them.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes).
Samsung is not responsible for the repercussion of illegal use of the Bluetooth
feature.

• Mouse & touchpad: Change the mouse and touchpad settings.

• Typing: Change the on-screen keyboard settings.
• AutoPlay: Activate or deactivate the AutoPlay feature and change related settings.
• USB: Set the device to notify you if there are issues when connecting to USB devices.

43
Settings

Network & Internet

Change the network and Internet settings.
On the Settings screen, tap Network & Internet.
• WiFi: Activate the Wi-Fi feature to connect to a Wi-Fi network and change the related
settings.
• Your device uses a non-harmonised frequency and is intended for use in all
European countries. The WLAN can be operated in the EU without restriction
indoors, but cannot be operated outdoors.
• Turn off Wi-Fi to save the battery when not in use.

• Flight mode: Activate or deactivate flight mode. This disables all wireless functions on
your device. You can use only non-network services.
Make sure the device is turned off during takeoff and landing. After takeoff, you can
use the device in flight mode if allowed by aircraft personnel.

• Mobile (mobile network-enabled models): Configure your mobile network settings.

• When using the Wi-Fi feature, you should deactivate the mobile data connection.
If the mobile data connection is activated, you may incur additional charges, even
when the Wi-Fi feature is activated.
• To search for available mobile networks and manually connect to a network,
disconnect from your current network first.

• Data usage: Keep track of your data usage amount.

• Data usage (mobile network-enabled models): Keep track of your data usage amount
and customise the settings for the limitation.
• Mobile hotspot (mobile network-enabled models): Use the device as a mobile hotspot to
share the device’s mobile data connection with other devices.
• VPN: Set up and connect to virtual private networks (VPNs).
• Dial-up: Configure the dial-up settings.
• Proxy: Configure the proxy settings.

44
Settings

Personalisation
Change the display settings, such as a wallpaper, colour, and theme.
On the Settings screen, tap Personalisation.
• Background: Change the wallpaper and related settings.
• Colours: Change the colours of the taskbar, items on the Start menu, and more.
• Lock screen: Change the locked screen wallpaper and select items to show on the locked
screen.
• Themes: Select a theme to apply and change related settings.
• Start: Change the settings related to the Start menu.

Accounts
Change the account settings.
On the Settings screen, tap Accounts.
• Your email and accounts: Add your Microsoft account and manage your other accounts.
• Sign-in options: Change the device sign-in options. You can select a screen lock method
to prevent others from accessing your personal information.
• Work access: Add a work or school account to access to your organisation’s resources,
such as apps and network.
• Family & other users: Add additional accounts for your family members or other users to
use the device with their own personalised settings.
• Sync your settings: Change settings to sync your settings with other devices using your
Microsoft account.

45
Settings

Time & language

Change settings to control how the device displays the time and date, and select your
country or region.
On the Settings screen, tap Time & language.
If the battery remains fully discharged or removed from the device, the time and date
is reset.

• Date & time: Change the time and date settings.

• Region & language: Set your country or region, and add your languages.
To change the display language, tap the language you want and tap Set as default. Then,
restart the device to apply the change.
If the language you want is not on the languages list, tap Add a language and select a
language to add. If the required language pack is not installed, you must download it
before you can change the display language. Tap the language, tap Options, and then
tap Download under Download language pack.
• Speech: Change the settings for the text-to-speech feature.

Ease of Access
Change settings to improve the device’s accessibility.
On the Settings screen, tap Ease of Access.
• Narrator: Activate the screen reader and change the related settings. When you activate
this feature, the device reads aloud all the elements on the screen, such as text and
buttons.
• Magnifier: Activate a magnifier and change the related settings. When you activate this
feature you can zoom in on the screen to view a larger version of the content.
• High contrast: Apply high contrast themes to the display to improve screen visibility.
• Closed captions: Change the caption settings.
• Keyboard: Change the on-screen keyboard settings.
• Mouse: Change the pointer and mouse settings.
• Other options: Change the additional accessibility settings.

46
Settings

Privacy
Change the privacy settings.
On the Settings screen, tap Privacy.
• General: Change the general privacy settings.
• Location: Change settings for location information permissions.
• Camera: Activate or deactivate the camera feature. Select apps to allow them to use the
camera feature.
• Microphone: Activate or deactivate the microphones. Select apps to allow them to use
the microphones.
• Speech, inking & typing: Set the device to collect personal information, such as contacts
and recent calendar events. You can also manage your cloud settings.
• Account info: Set apps to access your account information. Select apps to allow them to
use your account information.
• Contacts: Select apps to allow them to access your contacts.
• Calendar: Activate or deactivate the calendar app. Select apps to allow them to access
the calendar app.
• Call history: Select apps to allow them to access your call logs.
• Email: Activate or deactivate the email app. Select apps to allow them to access the email
app and send emails.
• Messaging: Activate or deactivate the messaging app. Select apps to allow them to
access the messaging app and send messages.
• Radios: Allow apps to control radio wave technologies, such as Bluetooth, to send or
receive data. Select apps to allow them to control radio wave technologies.
• Other devices: Change the settings for external devices, such as wireless devices or
hardware.
• Feedback & diagnostics: Set the frequency of Windows feedback and select an option to
send the device’s diagnostic and usage data to Microsoft.
• Background apps: Select apps to run in the background and allow them to receive
information, send notifications, and stay up to date, even when you are not using them.

47
Settings

Update & security

Change the Windows update, data backup, and device security settings.
On the Settings screen, tap Update & security.
• Windows Update: Check for available updates and update Windows to the latest version.
• Windows Defender: Activate the Windows Defender feature to scan for malware. You can
also set the device to send security problems to Microsoft automatically.
• Backup: Backup your files using the File History feature.
• Recovery: Reset the device or recover it using the advanced start-up feature.
• Activation: View the Windows activation information. You can change your Windows
product key.
• Find My Device: Activate or deactivate the Find My Device feature. Access the Microsoft
webpage to track and control your lost or stolen device.
• For developers: Change the development settings.

Extras
Change additional settings provided by Samsung.
On the Settings screen, tap Extras → Galaxy Settings.
• Battery Life Extender: Set the maximum battery charge level to extend the battery life.
• AMOLED: Change the screen mode and the screen brightness timer.
• Pattern Log-in: Set a pattern to use it as your screen lock method.
• Legal information: View the Samsung legal information, the open source licence
announcement, and the safety information.
• Network mode (mobile network-enabled models): Select a network type.
• User manual: View help information to learn how to use the device and apps or
configure important settings.
• About device: Access device information.

48
Settings

BIOS (Setup utility)

Introduction
BIOS is the program that starts the operating system when you turn on your device. Access
the BIOS setup screen to set a boot password, perform battery calibration, and more.
Be careful when changing BIOS settings. Incorrect changes may cause the system to
malfunction or crash.
• The BIOS setup screens, menus, and items may appear differently depending on
the model and BIOS version.
• To enter the BIOS screen, the device must be connected to the Keyboard Cover.

Entering the BIOS screen

Press the F2 key several times immediately after you turn on your device, before the Samsung
logo appears.
If the locked screen or the Start screen appears, restart the device and try again.

Setup items

Setup menus

Setup tools

Help information

49
Settings

Setup tools
• Help: View the help information for the BIOS setup.
• Default: Restore the device to the default settings.
• Restore: Undo changes.
• Save: Save the changes and restart the device.
• Exit: Restart the device without saving the changes.

Setup menus
• SysInfo: View the basic specifications of the device.
• Advanced: Configure the advanced settings and perform the battery calibration.
• Security: Configure security functions.
• Boot: Configure boot-related settings.

Setting the boot password

Setting a password with the BIOS enhances protection against viruses and hacking attacks.
On the BIOS screen, tap Security.
The following password settings are available:
• Supervisor Password: This password is required when turning on the device or entering
the BIOS screen. This password allows you to enter the BIOS screen as an administrator.
You can change the BIOS settings.
• User Password: This password is required when turning on the device or entering the
BIOS screen. This password allows you to enter the BIOS screen as a user. You cannot
change the BIOS settings. The password will be deactivated automatically if the
supervisor password is removed.
• HDD Password: This password is required to access the hard disk drive (HDD) from
another computer. This password may not be supported depending on the model.

Do not forget your password or expose it to others.

• If you forget your supervisor password or HDD password, contact a Samsung

Service Centre.
• If you forget your user password, you can remove it by removing the supervisor
password.

50
Settings

Setting a boot password

To set a user password or an HDD password, you must set the supervisor password first.

1 Tap Set Supervisor Password, Set User Password, or Set HDD Password.

2 Enter a password and tap Ok.

The password can be up to 20 characters long.

3 Enter the password again and tap Ok.

4 Tap Save to save the password and restart the device.

Removing a password

1 Tap Set Supervisor Password, Set User Password, or Set HDD Password.

2 Enter the password and tap Ok.

3 Without entering any characters, tap Ok → Ok.

The password will be removed.

Boot priority
Change the boot priority from the BIOS setup.

1 On the BIOS screen, tap Boot.

2 Tap the drop-down menu and select an option.

3 Tap Save to save the setting and restart the device.

51
Settings

Smart Battery Calibration

If the battery is charged or discharged repeatedly over a short period, the actual battery
power and the detected remaining battery power may be different. Performing a battery
calibration will discharge the battery completely to ensure more accurate battery level
detection.
The battery calculation will take three to five hours. The time may differ depending on
the remaining battery level.

1 Fully charge the battery.

2 Disconnect the charger from the device.

3 On the BIOS screen, tap Advanced.

4 Tap Smart Battery Calibration.

The battery calibration will start and the battery will be discharged.
To stop the calibration, press the Esc key.

52
Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.

When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact
your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.

53
Appendix

The touchscreen responds slowly or improperly

• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.

Restarting the device

If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.

Forcing restart
If your device is frozen and unresponsive, press and hold the Power key for more than
10 seconds until the device turns off. Then, press and hold the Power key again to restart it.

Resetting the device

If the methods above do not solve your problem, perform a factory data reset.
On the taskbar, tap → All apps → Samsung → Samsung Recovery → Factory image
→ Recover → Recover → OK. Before performing the factory data reset, remember to make
backup copies of all important data stored in the device.
If Windows does not start, press the F4 key several times immediately after you turn on your
device, to launch Samsung Recovery.

54
Appendix

The Internet is often disconnected

• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.

The battery icon is empty

Your battery is low. Charge the battery.

The battery does not charge properly (For Samsung-approved

chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced.

The battery depletes faster than when first purchased

• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption increases when you use messaging features or some apps, such as
games or the Internet.
• The battery is consumable and the useful charge will get shorter over time.

Your device is hot to the touch

When you use apps that require more power or use apps on your device for an extended
period of time, your device may feel hot to the touch. This is normal and should not affect
your device’s lifespan or performance.
If the device overheats or feels hot for a prolonged period, do not use it for a while. If the
device continues to overheat, contact a Samsung Service Centre.

55
Appendix

Photo quality is poorer than the preview

• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to an external storage device or deleting files
from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com.
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.

56
Appendix

Your device cannot find your current location

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
to find your current location in these situations.

Data stored in the device has been lost

Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.

The touchscreen does not turn on when you open the Keyboard Cover
Ensure that your device connects to the Keyboard Cover, and the device is in correct position
using the stand of the Keyboard Cover. Refer to Keyboard Cover for more information.

A small gap appears around the outside of the device case

• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.

57
Appendix

Windows recovery function

If the Samsung Recovery app is not supported, reinstall Windows using the Windows
recovery function.
Reinstalling Windows will erase all apps and data on the device. Back up important
apps and data to an external storage device before reinstalling Windows.
After Windows is reinstalled, you can install the required Samsung apps. On the
taskbar, tap → All apps → Samsung → Samsung Update.

1 On the taskbar, tap → Settings → Update & security → Recovery.

2 Tap Get started.

3 Tap Keep my files or Remove everything.

Removing the battery

• To remove the battery, you must visit an authorised service centre with the provided
instructions.
• For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
• Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.

1 To soften the adhesive that holds the front panel to the main device, the device must be
warmed to a controlled level using a dedicated temperature controlled chamber.
Attach a suction pad removal tool to the lower end of the front panel and while holding
the device firmly, pull the front panel away from the bottom upwards.

2 Loosen and remove the screws at the location points and remove the chassis.

3 Disconnect the connectors.

4 Loosen and remove the screws from the battery and remove the battery.

58
Copyright
Copyright © 2016 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.

Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Microsoft, MS-DOS, and Windows are trademarks or registered trademarks of the
Microsoft Corporation.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered
trademarks of the Wi-Fi Alliance.
• All other trademarks and copyrights are the property of their respective owners.