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    Sandra Sabu Updated CV

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    Aditi Singh
    The document provides details about Sandra Sabu including her objective, personal details, education, experience, skills, achievements and awards, and languages. It outlines her 4 years of experience in leading customer service teams and developing strong client relationships to maximize performance and satisfaction.

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    Sandra Sabu Updated CV

    Uploaded by

    Aditi Singh
    18 views2 pages
    The document provides details about Sandra Sabu including her objective, personal details, education, experience, skills, achievements and awards, and languages. It outlines her 4 years of experience in leading customer service teams and developing strong client relationships to maximize performance and satisfaction.

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    The document provides details about Sandra Sabu including her objective, personal details, education, experience, skills, achievements and awards, and languages. It outlines her 4 years of experience in leading customer service teams and developing strong client relationships to maximize performance and satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views2 pages

    Sandra Sabu Updated CV

    Uploaded by

    Aditi Singh
    The document provides details about Sandra Sabu including her objective, personal details, education, experience, skills, achievements and awards, and languages. It outlines her 4 years of experience in leading customer service teams and developing strong client relationships to maximize performance and satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Sandra Sabu

    Building No 160 6th Main Road Amrita nagar Phase lll Choodasandra Bengaluru
    9895307583 | sandrasabu44@gmail.com

    OBJECTIVE

    Dynamic and results-oriented Senior Customer Service Executive with over 4 years of
    experience in leading customer service teams to achieve exceptional levels of
    customer satisfaction.Skilled in developing and nurturing strong client relationships
    and fostering a positive work culture to maximize team performance.

    PERSONAL DETAILS

    Date of Birth : 24/11/1998


    Nationality : Indian

    EDUCATION

    2016 Sree Narayan Central School - Mavelikara


    Central Board of Higher Secondary education
    2014 Sree Narayan Central School - Mavelikara
    Central Board of Secondary Education

    EXPERIENCE

    2 April 2022 - 31 Dec Athena BPO Solutions


    2023 Senior customer Executive - Zeta
    Led a team of 10 customer service representatives, overseeing day-to-day
    operations and ensuring adherence to service standards and policies.
    Implemented customer service best practices resulting in a 40% increase in
    customer satisfaction scores within 4 months.
    Developed and executed training programs to enhance team members' skills in
    communication, conflict resolution, and product knowledge.
    Spearheaded the implementation of a new customer service system, resulting in a 20
    % reduction in average handling time and improved efficiency.
    Collaborated with sales and marketing teams to identify opportunities for upselling
    and cross-selling
    15 Feb 2020 - 3 March WhizDM Innovation
    2022 Customer service executive
    Assisted customers with product inquiries, order tracking, and issue resolution.
    Maintained accurate records of customer
    interactions and transactions using CRM software.
    Identified and escalated priority issues to appropriate departments for prompt
    resolution.
    Provided exemplary customer service by promptly responding to inquiries via phone,
    email, and chat.
    Resolved customer complaints and issues effectively, achieving a 95% customer
    satisfaction rating.

    SKILLS

    Customer Relationship Management


    Team Leadership and Development
    Strategic Planning and Execution
    Process Improvement and Optimization
    Cross-functional Collaboration
    Problem-solving and Conflict Resolution
    Performance Metrics Analysis
    Training and Development Programs

    ACHIEVEMENTS & AWARDS

    Certification in speaking effectively from NPTEL


    Digital Marketing

    LANGUAGES

    English
    Hindi
    Malayalam

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