Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 173 views

    Non-Conformance and Corrective Action Procedure

    Uploaded by

    VALENTINE T NHOPI
    The document outlines a procedure for identifying and addressing non-conformities and corrective actions. It defines responsibilities for managers and staff, describes the process for recording non-conformities, investigating root causes, implementing corrective actions, and closing out issues. The procedure aims to prevent reoccurrence of non-conformities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Non-Conformance and Corrective Action Procedure

    Uploaded by

    VALENTINE T NHOPI
    173 views6 pages
    The document outlines a procedure for identifying and addressing non-conformities and corrective actions. It defines responsibilities for managers and staff, describes the process for recording non-conformities, investigating root causes, implementing corrective actions, and closing out issues. The procedure aims to prevent reoccurrence of non-conformities.

    Original Title

    Non-conformance and Corrective Action Procedure

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document outlines a procedure for identifying and addressing non-conformities and corrective actions. It defines responsibilities for managers and staff, describes the process for recording non-conformities, investigating root causes, implementing corrective actions, and closing out issues. The procedure aims to prevent reoccurrence of non-conformities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    173 views6 pages

    Non-Conformance and Corrective Action Procedure

    Uploaded by

    VALENTINE T NHOPI
    The document outlines a procedure for identifying and addressing non-conformities and corrective actions. It defines responsibilities for managers and staff, describes the process for recording non-conformities, investigating root causes, implementing corrective actions, and closing out issues. The procedure aims to prevent reoccurrence of non-conformities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    KOKE Document Type: Document Title: Effective Date: Revision No.

    &
    ENGINEERING Procedure Non-conformity and OCTOBER 2022 Date
    Corrective Action

    Document No: Prepared By: Approved: Authorised by:


    KOKE-SHEQ- 05 SHEQ Manager SITE MD
    SUPERVISOR

    NON-CONFORMANCE AND CORRECTIVE ACTION PROCEDURE


    1.0 Purpose

    1.1 To ensure that Non-Conformities are effectively identified and managed.

    1.2 To ensure existing or potential Non-Conformities are expeditiously and effectively dealt
    with to prevent any adverse alterations to KOKE SHEQ Management Systems.

    2.0 Scope

    2.1 This procedure covers all Non-Conformities that relate to KOKE operations.

    2.2 The procedure documents corrective and preventive actions aimed at preventing accidents
    arising from the materialization of significant hazards, aspects, near misses and quality issues
    within the working environment.

    3.0 Responsibility

    3.1 The SHEQ Manager is responsible for:

    3.1.1 The development, implementation and maintenance of this procedure.

    3.1.2 Ratifying decisions made by HODs and HOSs in their departments and to ensure that
    the agreed corrective actions are implemented.

    3.2 HODs and HOSs shall be responsible for:

    3.2.1 The prevention and identification of Non-Conformities within their areas of


    responsibility.

    A PRINTED COPY IS AN UNCONTROLLED COPY UNLESS CONTROL STAMPED


    3.2.2 Ensuring that corrective actions to identified deviations are effectively developed and
    implemented.

    3.2.3 Ensuring that this procedure requirements are communicated, implemented and
    maintained in their departments.

    4.0 Definition

    4.1 MD - Managing Director.

    4.2 HOD -Head of Department.

    4.3 HOS -Head of Section.

    4.4 SO -SHEQ Officer.

    4.5 NC -Non-Conformity.

    4.6 CAPA -Corrective and Preventive Action.

    4.7 SHEQ -Safety Health, Environment and Quality.

    4.8 Hazard - Something that has a potential to cause harm

    4.9 SM - Safety, Health, Environment and Quality Manager

    4.10 SHEQMS -Safety Health, Environment and Quality Management

    4.11 Aspects -Anything that can interact with the environment.

    4.12 Safety -Freedom from unacceptable risk of harm.

    4.13 Quality -Ability to meet customer requirements and consistency in


    output.

    4.14 Hazard - Source or situation with potential for harm in terms of


    human injury or ill health, damage to property, and damage to workplace environment
    or a combination of these.

    4.15 Non-Conformity -Any deviation from work standard practices,


    procedures and regulations which could directly or indirectly lead to injury, illness,
    property and environmental damage or a combination of these.

    4.16 Corrective Action -Action taken to address the causes of identified Non-
    Conformities to prevent their recurrence.

    4.17 Preventive Action -Action to eliminate the causes of a potential

    4.18 Potential - A situation that has the capacity to cause failure to comply
    Non-Conformity with KOKE procedures controls and/or other requirements if not
    addressed.
    A PRINTED COPY IS AN UNCONTROLLED COPY UNLESS CONTROL STAMPED
    5.0 Special Requirements

    5.1 All identified Non-Conformities shall be recorded and investigated to ensure their
    effective close-out through corrective action development.

    5.2 Any deviation to the procedure requirements shall be Authorised in accordance


    with the Change Management Procedure requirements.

    6.0 Precautionary Requirements

    6.1 Raised NCs shall be submitted to the relevant HODs and HOSs who, in
    consultation with SHEQ personnel, shall investigate and establish the root causes to
    any raised NC.

    7.0 Activity Description

    IDENTIFICATION OF NON-CONFORMITIES

    7.1 HODs, HOSs and all personnel shall identify NCs through, but not limited to:

    7.1.1 Customer complaints, both internal and external

    7.1.2 Non-Conforming products and services

    7.1.3 Job observations

    7.1.4 Data analysis

    7.1.5 Audit reports

    7.1.6 Incidents/accidents

    7.1.7 Risk assessment

    7.1.8 Regulatory inspections

    7.1.9 Management VFLs

    7.1.10 Benchmarking

    7.1.11 Process performance review

    7.1.12 Aspects/hazards monitoring and measurement

    7.1.13 Employee suggestions on SHEQ improvement

    7.1.14 External communications

    7.1.15 Management review meetings

    A PRINTED COPY IS AN UNCONTROLLED COPY UNLESS CONTROL STAMPED


    7.2 Appointed SHEQ personnel shall check and sign off departmental Customer
    Feedback Registers daily and bring any raised complaints to the respective HODs and HOSs'
    attention for appropriate action.

    RECORDING OF CORRECTIVE ACTIONS

    7.3 Any employee can raise an NC and all such NCs shall be recorded on a CAPA
    Form and directed to the SHEQ office.

    7.4 The SO shall direct the form to the respective department to initiate action and
    forward the CAPA form to the SM.

    7.5 Corrective action shall be taken according to the nature of the NC and
    addressed as soon as possible but within three (3) months.

    7.6 Upon receiving a CAPA form, the relevant HOD/HOS shall coordinate and
    conduct appropriate root-cause analysis of the NC in liaison with the SHEQ
    personnel, to prevent recurrence.

    7.7 After investigation of the NC the HOD/HOS shall submit to the SM for
    corrective action plan review.

    7.8 All persons affected by the NC shall be involved in the investigation and
    corrective action process.

    7.9 Where NCs have a significant impact on the image and brand of the company,
    these shall be directed to the Branding &Marketing office and handled through the
    Customer Feedback Handling Procedure.

    7.10 HODs and HOSs shall record all raised NCs in NC Registers for effective
    tracking. analysis and follow up.

    7.11 Potential NCs shall also be addressed through the CAPA forms and proactive
    action determined to prevent the ascendance into an NC.

    CLOSING OUT OF NON-CONFORMITIES

    7.12 The HOD and HOS, in consultation with other relevant personnel/interested
    stakeholders, shall put controls in accordance to the Hierarchy of Controls (Eliminate,
    Reduce, Isolate, and Protect) for the identified causes of NCs.

    7.13 Where it is not possible to eliminate the causes of the NC, the cause is identified
    as a hazard or aspect requiring monitoring and for which a procedure shall be
    established.

    7.14 Action plans for raised NCs shall be attended to within specified periods as
    indicated on the CAPA Form.

    7.15 NCs shall be classified as follows:


    A PRINTED COPY IS AN UNCONTROLLED COPY UNLESS CONTROL STAMPED
    7.15.1 Minor-NC does not have a high risk or potential to stop operations.

    7.15.2 Major-Violates a standard documented procedure, legal requirement or


    recurring NC.

    7.16 The SHEQ department shall follow up with the respective HOD and HOS on the
    root cause identification and implementation of appropriate corrective action.

    7.17 If the proposed plan is acceptable, the HOS and HOD shall proceed with
    implementation of the plan and maintain all records of the action taken to address
    each NC.

    7.18 The HOS and HOD are responsible for ensuring that all generated CAPA forms
    are formally reviewed at a minimum of one (1) month intervals.

    7.19 On completion of the corrective action implementation, the SHEQ department or


    appointed auditor shall verify the effectiveness of the action taken and sign off the
    NC.

    7.20 Where the NC persists, the SM, HOD and HOS shall meet to solve the NC.

    7.21 Any changes in Standard Operating Procedures, work instructions, etc, resulting
    from corrective action plans, shall be done in accordance with Control of Documented
    Information Procedure.

    A PRINTED COPY IS AN UNCONTROLLED COPY UNLESS CONTROL STAMPED


    8.0 References

    8.1 Steel Brands SHE Policy Manual

    8.2 Customer Feedback Handling Procedure

    8.3 Customer Feedback Registers

    8.4 ISO 14001:2015 &ISO 45001

    9.0 RECORDS

    Record Tittle Where kept Retention Period Disposal Method


    NC Register and CAPA SHEQ office 5 years Shredding
    forms
    Customer Feedback Marketing 5 years Shredding
    Register
    C Customer Feedback Marketing 5 years Shredding
    Forms

    10.0 Amendment History


    Amendment Amendment Amendment Amendment Amendment
    Number Date Details Originator Authoriser

    A PRINTED COPY IS AN UNCONTROLLED COPY UNLESS CONTROL STAMPED

    You might also like