Management Information

Systems

Lesson 1: MIS Introduction

Course Information

● Course name: Management Information Systems (Hệ thống

thông tin quản lý)
● Course Code: EBU1130E
● Credit: 03 (45 hours = 15 lecture sessions)
● Assessment: 10% attendance, 20% exercises, 20%
presentation; final project: 50%
Contents
Lesson 1: MIS Introduction
Lesson 2: Information Systems in Business Strategic Planning
Lesson 3: Information Systems in Business Operations Management
Lesson 4: Hardware Devices in Information Systems Architecture
Lesson 5: Software Management in Information Systems Development
Lesson 6: Data Communication in Information Systems Architecture
Lesson 7: Databases and Data Warehouses in Information Systems Architecture
MID-COURSE REVIEW
 Contents (cont.)
Lesson 8: Building Information Systems to Enhance Business Communication
Lesson 9: Adapting Information Systems to the Evolving Pace of Business
Lesson 10: Developing Information Systems to Address Information Overload in Businesses
Lesson 11: Planning for the Implementation of an E-commerce Platform for Physical
Products
Lesson 12: Planning for the Implementation of an E-commerce Platform for Digital
Products
Lesson 13: Planning for the Implementation of an E-commerce Platform for Services
Lesson 14: Planning for the Implementation of an E-commerce Platform for Physical
Products
Bài 1. Tổng quan
1.1 Khái niệm về dữ liệu, thông tin, hệ thống thông tin
1.2 Các loại hệ thống thông tin phổ biến
1.3 Khái niệm về hệ thống thông tin quản lý
1.4 Sơ lược về vai trò của hệ thống thông tin quản lý trong quản trị doanh
nghiệp
1.5 Cơ hội nghề nghiệp liên quan đến kiến thức môn học
1.6 Giới thiệu về doanh nghiệp thực tế được phân tích trong khóa học
1.7 Mô tả project môn học
Chapter 1: MIS Introduction
1.1 Concepts of Data, Information, and Information Systems
1.2 Common Types of Information Systems
1.3 Concept of Management Information Systems (MIS)
1.4 Overview of the Role of Management Information Systems in Business
Administration
1.5 Career Opportunities Related to the Subject Knowledge
1.6 Introduction to the Real-World Company Analyzed in the Course
1.7 Description of the Course Project
1.1 Concepts of Data, Information, and Information Systems
•Data
–Input to the system
•Sources of data
–External
–Internal
•Time orientation
•Can be collected in different forms
–Aggregated
–Disaggregated
1.1 Concepts of Data, Information, and Information Systems (cont.)

•Information
–Output of an information system
–Facts that have been analyzed by the process component
•Quality of information
–Timeliness
–Integration with other data and information
–Consistency and accuracy
–Relevance
1.1 Concepts of Data, Information, and Information Systems (cont.)

Examples of Information Systems

•Example 1: a university
–State university stores all student data in a database
–Built-in query capability
–Other types of analysis can be done
1.1 Concepts of Data, Information, and Information Systems (cont.)

Examples of Information Systems

•Example 2: Teletech
–International textile company
–Database stores data on products, suppliers, sales personnel,
costs
–Process components
–Forecasting models
1.1 Concepts of Data, Information, and Information Systems (cont.)
•Information systems
–Help organizations reduce the cost of products and services
–Assist with differentiation and focus strategies
–Can help bottom-line and top-line strategies
•Enterprise systems
–Supply chain management (SCM)
–Customer relationship management (CRM)
–Enterprise resource planning (ERP)
–Collaboration software
1.1 Concepts of Data, Information, and Information Systems (cont.)
Porter’s Five Forces Model: Understanding the Business Environment
–For analyzing an organization, its position in the marketplace, and
how information systems could be used to make it more competitive
–Buyer power
–Supplier power
–Threat of substitute products or services
–Threat of new entrants
–Rivalry among existing competitors
1.1 Concepts of Data, Information, and Information Systems (cont.)
Porter’s Five Forces Model: Understanding the Business Environment
1.1 Concepts of Data, Information, and Information Systems (cont.)
Porter’s Five Forces Model: Understanding the Business Environment
•Buyer power
–High when customers have many choices
–Low when they have few choices
–Limit buyers’ choices by offering services that make it difficult for customers to switch
•Supplier power
–High when customers have fewer options
–Low when customers have more options
–Use information systems to make their products and services cheaper
1.1 Concepts of Data, Information, and Information Systems (cont.)
Porter’s Five Forces Model: Understanding the Business Environment
•Threat of substitute products or services
–High when many alternatives for an organization’s products or services are
available
–Add services to make organization more distinct
–Add fees to discourage customers from switching
•Threat of new entrants
–Low when duplicating a company’s product or service is difficult
–Use focus strategies to ensure that this threat remains low
1.1 Concepts of Data, Information, and Information Systems (cont.)
Porter’s Five Forces Model: Understanding the Business Environment
•Rivalry among existing competitors
–High when many competitors occupy the same marketplace
position
–Low when there are few competitors
1.1 Concepts of Data, Information, and Information Systems (cont.)
Systems Development
● Systems Development: The activity of creating or
modifying existing business information systems
● Systems Investigation and Analysis: Understand the
problem and potential solutions
● Systems Design, Implementation, Maintenance and
Review: Determine how the new system will meet business
needs, Put the new system into operation, Ensure the system
continues to meet changing business needs.
1.1 Concepts of Data, Information, and Information Systems (cont.)
● Data: Raw unorganized facts

● Information: Data organized in a meaningful way for

the user (in consideration of the environment)

1.1 Concepts of Data, Information, and Information Systems (cont.)
1.1 Concepts of Data, Information, and Information Systems (cont.)
Informal Information System

Each organization has a unique culture, or fundamental

set of assumptions, values, and ways of doing things,
that has been accepted by most of its members.
1.1 Concepts of Data, Information, and Information Systems (cont.)
Environment:
•Business - other functional areas
•Computer – hardware, software, other IS
Sub System:
Component of a larger system
System Boundary:
Interaction with environment (user or other system) via
an interface
1.1 Concepts of Data, Information, and Information Systems (cont.)
Information System Activities
1. Input of Data Resources
2. Process Data into Information
3. Output of Information
1.1 Concepts of Data, Information, and Information Systems (cont.)
Input of Data Resources:
•Data entry
•Editing
•Machine readable
•Source documents
•Formal record of a transaction
•User interface
•How users interact with information system
•Optical scanning; menu; prompts; fill in blanks
1.1 Concepts of Data, Information, and Information Systems (cont.)
Process Data into Information:
•Calculate
•Compare
•Sort
•Classify
•Summarize
The quality of the data must be maintained by a
continual process of correcting and updating activities
1.1 Concepts of Data, Information, and Information Systems (cont.)
Output of Information:
•Transmit information to users
•Display; paper; audio
•Storage of data
•Data are retained in an organized manner
•Fields; records; files; data bases
•Control of system performance
•Feedback must be monitored and evaluated to determine if the
information system is meeting established performance
standards
1.1 Concepts of Data, Information, and Information Systems (cont.)
Data: Raw unorganized facts
Information: A collection of facts organized in such a
way that they have additional value beyond the
value of the facts themselves.
Defining and organizing relationships among data
creates information.
1.1 Concepts of Data, Information, and Information Systems (cont.)
Process:
A set of logically related tasks performed to
achieve a defined outcome.
Knowledge:
An awareness and understanding of a set of
information and ways that information can be made
useful to support a specific task or reach a decision
1.1 Concepts of Data, Information, and Information Systems (cont.)
The value of Information is directly linked to how it
helps decision makers achieve their organization’s
goals.
1.1 Concepts of Data, Information, and Information Systems (cont.)
1.1 Concepts of Data, Information, and Information Systems (cont.)
An information system is a set of interrelated
components that collect, manipulate, store data and
disseminate information and provide a feedback
mechanism to monitor performance.
1.1 Concepts of Data, Information, and Information Systems (cont.)
An information system is an organized combination of
people, hardware, software, communications
networks, and data resources that collects data,
transforms it, and disseminates information.
1.1 Concepts of Data, Information, and Information Systems (cont.)
• An organized combination of
– People
– Hardware
– Software
– Communications networks
– Data resources
– Policies and procedures
• That stores, retrieves, transforms, and disseminates
information in an organization
1.1 Concepts of Data, Information, and Information Systems (cont.)
• IS Knowledge Framework for Business Professionals
1.1 Concepts of Data, Information, and Information Systems (cont.)
• Foundation Concepts: fundamental behavioral, technical,
business and managerial concepts
• Information Technology: Hardware, software, networks, data
management and Internet-based technology
• Business Applications: Major uses of the IS in the
organization
• Development Processes: How to plan, develop and
implement IS to meet business opportunities
• Management Challenges: The challenges of effectively and
ethically managing IT
1.1 Concepts of Data, Information, and Information Systems (cont.)
Fundamental Roles of IS in Business

• Support of business processes and operations.

• Support of decision making by employees and managers.
• Support of strategies for competitive advantage.
1.1 Concepts of Data, Information, and Information Systems (cont.)
• What does IS do for a business?
1.1 Concepts of Data, Information, and Information Systems (cont.)
Trends in Information
Systems
1.1 Concepts of Data, Information, and Information Systems (cont.)
What is E-business?
• The use of Internet technologies
– to work and empower business processes, electronic
commerce, and enterprise collaboration

– within a company and with its customers, suppliers, and

other business stakeholders.

• An online exchange of value.

1.1 Concepts of Data, Information, and Information Systems (cont.)

• How e-business is
being used
1.1 Concepts of Data, Information, and Information Systems (cont.)

E-business use
• Reengineer internal business processes
• Enterprise collaboration systems: support
communications, coordination and collaboration among
teams and work groups, e.g., virtual teams
• Electronic commerce: buying, selling, marketing and
servicing of products and services over computer
networks
1.2 Common Types of Information Systems
The Importance of Information Systems
•Information
–Second most important resource in any organization
•Four Ms of resources:
–Manpower
–Machinery
–Materials
–Money
1.2 Common Types of Information Systems (cont.)
The Importance of Information Systems
•Personnel information system (PIS) or human resource
information system (HRIS)
–Designed to provide information that helps decision makers in
personnel carry out their tasks more effectively
–Use Web technologies
•Main difference between an intranet and the Internet
–Intranets are private and the Internet is public
1.2 Common Types of Information Systems (cont.)
The Importance of Information Systems
•Logistics information system (LIS)
–Designed to reduce the cost of transporting materials
–Maintains safe and reliable delivery
•Manufacturing information system (MFIS)
–Manages manufacturing resources
–Companies can reduce manufacturing costs, increase
product quality, and improve inventory decisions
1.2 Common Types of Information Systems (cont.)
The Importance of Information Systems
•Financial information system (FIS)
–Provides information to financial executives in a timely
manner
•Marketing information system (MKIS)
–Improves marketing decisions
–Provides timely, accurate, and integrated information
about the marketing mix
1.2 Common Types of Information Systems (cont.)

Business Information Systems

E-Commerce:
Any business transaction executed electronically
M-Commerce:
Transactions conducted anywhere, anytime
Relies on wireless communications
1.2 Common Types of Information Systems (cont.)
TPS and ERP
•Transaction
–business related exchange
–Evidence of a business event
•Transaction Processing System (TPS)
–A system which records completed business transactions
•Enterprise Resource Planning (ERP)
–A set of integrated programs for managing the entire
business operations
1.2 Common Types of Information Systems (cont.)
Management Information System:
A system used to provide routine information to
managers and decision makers
Decision Support System:
A system used to support problem- specific
decision making
1.2 Common Types of Information Systems (cont.)
Artificial Intelligence (AI):
A field in which the computer takes on the
characteristics of human intelligence
1.2 Common Types of Information Systems (cont.)
Expert System:
A system that gives a computer the ability to make
suggestions and act like an expert in a particular field.

Knowledge Base:
The collection of data, rules, procedures,
and relationships that must be followed to
achieve value or the proper outcome.
1.2 Common Types of Information Systems (cont.)
Virtual Reality:

The simulation of a real or imagined

environment that can be experienced visually
in three dimensions
1.2 Common Types of Information Systems (cont.)
1.2 Common Types of Information Systems (cont.)
1.2 Common Types of
Information Systems (cont.)
1.3 Concept of Management Information Systems (MIS)
https://drive.google.com/file/d/1QrqgvMKBLeElSTKcXN0r7SilVKK
su1Wu/view?usp=sharing

MIS is a System or Process that provides the information necessary

to manage an organization effectively. MIS should have a clearly
defined framework of guidelines, policies or practices, standards
and procedures for the organization. These should be followed
throughout any of the organization in their development ,
maintenance and use.
1.3 Concept of Management Information Systems (MIS)
Goals of MIS An Organization’s

MIS should be designed to achieve the following goals :

• Enhance communication among employees.

• Deliver complex material throughout the organization.

• Provide an objective system for recording and aggregating

information.

• Reduce expenses related to labor intensive manual

activities.

• Support the organization’s strategic goals and direction.

1.3 Concept of Management Information Systems (MIS)
1.3 Concept of Management Information Systems (MIS)
Use of MIS
MIS supplies decision makers with facts and enhances the overall
decision making process. MIS also enhances job performance
throughout the organization as data and information availability
and processing done on time, this helps the board and management
in taking strategic decisions.
 1.3 Concept of Management Information Systems (MIS)
Types of Information • Primary, Secondary and Tertiary Information Most
information is generally divided into three main categories: Primary , Secondary and
Tertiary.

• Primary Information: Original material that has not been interpreted or analyzed.
Examples: Direct Market Survey Results, Compiled Questionnaires, etc.

• Secondary Information: Created from primary material or by the interpretion of

original material. Examples: Textbooks, Research articles, websites, etc.

• Tertiary Information : Acts as a tool in understanding and locating information

Examples: Outputs from Databases queries, Dictionaries, Bibliographies, References, etc.
1.3 Concept of Management Information Systems (MIS)
1.3 Concept of Management Information Systems (MIS)

The Lower level is database which are of two types

(i) One contains internal & customers data of the organization .
(ii) Second contains information(processed data) of the organization
and of customers.
1.3 Concept of Management Information Systems (MIS)
The Middle layer represents the processing of either access data from
databases and receiving data from organization’s management ,users
become customers as soon as they give data through booking or registration
according to the organization’s norms and information are contained in info.
database. Information database also contains information about the
processing of activities takes place within the organization. This layer plays
the crucial role as an interface between the top level and lower level.
1.3 Concept of Management Information Systems (MIS)

The Top Level is of the people working within the organization as

management entity , users who either gather desired information about the
organization and if get attached then through booking or get registered to
become customer of the organization.
1.3 Concept of Management Information Systems (MIS)

Management Information Systems (MIS) is a field that

focuses on using technology to manage information
within an organization. It's essentially a combination of
computer science, business processes, and people
management, all working together to ensure that data is
collected, organized, analyzed, and presented in a way that
helps decision-makers make informed choices.
1.3 Concept of Management Information Systems (MIS)

Here's a breakdown of the key aspects of MIS:

Data Collection: MIS systems gather data from various sources within an organization,
such as sales figures, inventory levels, customer feedback, and employee performance
metrics.

Data Processing: The collected data is then processed, which may involve cleaning,
organizing, and formatting it into a usable format.

Data Analysis: Once the data is processed, it's then analyzed to identify trends,
patterns, and insights that can be used for better decision-making.

Information Presentation: The analyzed information is then presented in a clear and

concise way, often through reports, dashboards, and visualizations. This allows
managers to easily understand the data and use it to make informed decisions.
 1.3 Concept of Management Information Systems (MIS)
MIS systems can be used for a variety of purposes in an organization, such as:

● Improving operational efficiency: By analyzing data on things like

production processes and inventory levels, MIS systems can help businesses
identify areas where they can improve efficiency and reduce costs.
● Supporting strategic decision-making: MIS systems can provide managers
with the data they need to make strategic decisions about things like product
development, marketing campaigns, and resource allocation.
● Enhancing customer service: MIS systems can be used to track customer
interactions and identify areas where customer service can be improved.
● Gaining a competitive advantage: By using MIS systems to gain insights
into their operations and customer behavior, businesses can gain a
competitive advantage in their industry.
1.4 Overview of the Role of Management Information Systems in
Business Administration

https://drive.google.com/file/d/1E
Qo83uBg2TW6SVuZVorRkdeo3
nCtA4eY/view?usp=sharing
1.4 Overview of the Role of Management Information Systems in
Business Administration
Major Types of Information Systems
• Executive Support System (ESS)
• Decision Support System (DSS)
• Management Information System (MIS)
• Transaction Processing System (TPS)
1.4 Overview of the Role of Management Information Systems in
Business Administration
1.4 Overview of the Role of Management Information Systems in
Business Administration
1.4 Overview of the Role of Management Information Systems in
Business Administration
1.4 Overview of the Role of Management Information Systems in
Business Administration
1.4 Overview of the Role of Management Information Systems in
Business Administration
1.4 Overview of the Role of Management Information Systems in
Business Administration
1.5 Career Opportunities Related to the Subject Knowledge

IT jobs fall into the following categories:

•Operations and help desk
•Programming
•Systems design
•Web design and Web hosting
•Network design and maintenance
•Database design and maintenance
•Robotics and artificial intelligence
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

CTO/CIO
•The top job in the information systems field belongs
to either the chief technology officer (CTO) or the
chief information officer (CIO)
•This person is responsible for long-range
information systems planning and for keeping
abreast of new developments in the field that can
affect a company's productivity or competitiveness
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Manager of Information Systems Services

This person is responsible for managing all the
hardware, software, and personnel within the
information systems department
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Systems Analyst
•This person is responsible for the design and
implementation of information systems
•In addition to computer knowledge and an
information systems background, this position also
requires a thorough understanding of business
systems and functional areas within a business
organization
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Network Administrator
•This person oversees a company's internal and
external network systems, designing and
implementing network systems that deliver correct
information to the right decision-maker in a timely
manner
•Providing network and cybersecurity is part of this
position’s responsibility
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Database Administrator
•A database administrator (DBA) is responsible for
database design and implementation
•
•Additionally, a database administrator should have
knowledge and understanding of data warehouses
and data mining tools
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Computer Programmer
•A computer programmer writes computer programs
or software pieces that allow the information system
to perform a specific task
•There are many computer languages available, and
each one requires a specific knowledge suitable for
a specific application
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Webmaster
•A webmaster designs and maintains the
organization’s Web site
•Because of the popularity of e-commerce
applications, webmasters have been in high demand
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

•The educational backgrounds for an IT position can

include an AA, BA, BS, MS, or MBA in information
systems and related fields
•The salaries vary based on educational
background, experience, and the job’s location
•Salaries range from $52,000 for a programmer to
over $180,000 for a CIO
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Future Outlooks
•Hardware and software costs continue to decline
–Processing information less expensive in the future
•Artificial intelligence and related technologies will
continue to improve and expand
•Computer literacy will improve
•Networking technology will improve
•Personal computers will continue to improve in power
and quality
1.5 Career Opportunities Related to the Subject Knowledge (cont.)

Future Outlooks
•Internet growth and acceptance will continue
•Computer criminals will become more sophisticated
–Protecting personal identity information will become more
difficult
1.5 Career Opportunities
Related to the Subject
Knowledge (cont.)
1.6 Introduction to the Real-World Company Analyzed in the Course

Wal-Mart Stores, Inc.

•Wal-Mart Satellite Network
–Largest private satellite communication system in the United States
–Links branch stores with the home office in Bentonville, Arkansas
•POS systems
•RetailLink
•Electronic data interchange
•RFID technologies
1.6 Introduction to the Real-World Company Analyzed in the Course
(cont.)
Information Technology at Boeing
•Intelligent information systems
–Artificial intelligence technologies
–Expert systems
1.6 Introduction to the Real-World Company Analyzed in the Course
(cont.)

More case studies:

https://www.icreativez.com/Case_Studies.aspx

Enhancing Database Strategies for Management Information System

(MIS) and Bank Sustainability under Macro Effects - A Case Study in
Vietnam Listed Banks:
https://www.abacademies.org/articles/enhancing-database-strategies-for
-management-information-system-mis-and-bank-sustainability-under-ma
cro-effects--a-case-study-in-v-12922.html
1.6 Introduction to the Real-World Company Analyzed in the Course
(cont.)

More case studies:

https://www.icreativez.com/Case_Studies.aspx

Enhancing Database Strategies for Management Information System

(MIS) and Bank Sustainability under Macro Effects - A Case Study in
Vietnam Listed Banks:
https://www.abacademies.org/articles/enhancing-database-strategies-for
-management-information-system-mis-and-bank-sustainability-under-ma
cro-effects--a-case-study-in-v-12922.html
1.6 Introduction to the Real-World Company Analyzed in the Course
(cont.)
1.7 Description of the Course Project
https://docs.google.com/document/d/15miTglSxJXccX8Q3GSEW8x5k
JEtNYHEUTrr1-RllKIA/edit?usp=sharing
References
● Kenneth C. Laudon, Jane P. Laudon (2013). Management Information
Systems. Pearson Publisher.
● Caserio, Carlo; Trucco, Sara (2018), Enterprise Resource Planning and
Business Intelligence Systems for Information Quality: An Empirical
Analysis in the Italian Setting (Contributions to Management Science),
Springer International Publishing AG, part of Springer Nature
● James A. O’Brien, George M. Marakas (2010). Introduction to
Information Systems. McGraw-Hill/Irwin Publisher.
References (cont.)
● Zemmouchi-Ghomari, L. (2022). Basic Concepts of
Information Systems. IntechOpen. doi:
10.5772/intechopen.97644
● Introduction to Information Systems:
https://www.youtube.com/watch?v=g8059-8QDNk
●
Management Information
Systems

Th.S Võ Thị Kim Anh