BONUS-ABOUT US & FAQs

ABOUT US
Thank you for shopping at XXX. Here at XXX our goal is to deliver the coolest and most
unique products everyday from all around the globe...
We know how something special brightens up your day. Please contact us if you have
any questions or comments.
If you have any questions, feel free to contact us below or email us. hello@XXX
Cheers,
XXX Team
FAQS
SHIPPING
SHIPPING METHOD
HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping cost varies depending on your delivery location and selected shipping option.
WHERE DO YOU SHIP?
We provide international shipping. However due to certain postal challenges, we won’t

be able to deliver shipments to military areas and certain smaller countries.
HOW DO YOU SHIP?
We ship orders overseas by mail services. After your order has been processed by our
logistics team, it’ll be delivered to our local postage companies and the handling of
your order will be fulfilled by the respective carrier companies.
Upon arrival in your selected destination’s country, your order would then be handled
by your country's postal service. Please kindly contact your local post when your order
arrives in your country.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Shipping to USA, Canada:
● Order processing: 2-3 Days

● Insured Shipping & Handling: 30 - 60 Days – $4.95
● Priority Shipping & Handling: 20 - 40 Days – $7.95
● Free Shipping (Orders Above ($60): FREE
Note: The items you ordered will reach you within 60 days for Insured Shipping &
Handling
Shipping to Worldwide:
● Order processing: 2-3 Days

● Insured Shipping & Handling: 30 - 60 Days – $9.95
● Priority Shipping & Handling: 20 - 40 Days – $12.95
Note: The items you ordered will reach you within 60 days for Insured Shipping &
Handling.
HOW CAN I TRACK MY ORDER?
Your orders are tracked via a tracking code.
We will send you the tracking code of your order(s) to the email you used when placing
your orders. This email will also guide you on how to track your package. Please note
that tracking information will be displayed 2-5 days after you’ve received your email
notification purchase.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should notice tracking event updates within 48-72 hours after you have received
your tracking code.
WHY CAN'T I TRACK MY ORDER?
Please note that your tracking information updates are displayed 2-5 days after
receiving your tracking code.
For first time purchases, it may take us a few minutes to retrieve the tracking
information from the carrier services. In the event that you can’t find information about
your package, please try again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment status remaining unchanged may be due to delays in shipment.

Shipment delays could be due to e.g. weather incidents, customs or backlogs.
Please kindly note that tracking information can be displayed after your order has been
shipped.
WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANIES FOR

RECEIVING MY ORDER?
When your order is ready to ship, we send it to the respective shipping companies and
the handling of your order will be fulfilled by them.
Depending on the individual shipping company's policy or customs procedure, you

might be charged an extra fee for the final delivery or an imposed import tax. This is
likely due to your shipping address being in a remote area. In this case, please kindly
pay the carrier company the required fee to receive your order.
We often declare your orders as a gift below order value, so rest assured that these
situations rarely happen.
PAYMENT
PAYMENT METHOD
HOW CAN I PAY FOR MY ORDER?
All products are set in US Dollar, and our system will automatically convert your order’s
currency to ease your process of placing an order. Do note that your payment is
processed through the payment gateways Paypal and Stripe.
Paypal is used by companies such as eBay, Asos, Barnes & Nobles, Home Depot,
Abercrombie & Fitch, and many more.
Stripe is used by companies such as Adidas, Under Armour, Target, Grabtaxi, Slack,
and many more.
Note: Through payment gateways, your credit and debit card details will not be stored
on our server ever.

WHICH CURRENCY ARE YOU USING?
Our products are set in US dollars, but our system will automatically convert the
product pricings to your local’s currency for you!
ORDER
ORDER
HOW TO PLACE AN ORDER?
First of all, choose the products that you love, then click "Buy Now" and "Proceed to
Checkout". Then fill in your information and pay. That's it, it’s really easy!
HOW CAN I MODIFY MY ORDER?
If you would like to request a change in anything in your order, please contact us via
email customersupport@XXX.com within 12 hours after placing your order.
POST - PURCHASE
DEFECTIVE/DAMAGED ITEMS
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We strive to deliver the best quality product to customers. However, there are possible
factors that may negatively affect the quality - often during the shipping process where
products may be damaged while in transit. Please Click Here for our Return Policy.
WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED

TO SENDER"?
Step 1: Contact your nearest post office and provide them your ID card or tracking
code for an update of your shipment status.
Step 2: If you’re not able to find anything, contact our Customer Service department by
sending an email to customersupport@XXX.com and provide us with your shipping
address.
Step 3: If the address you provided in the email matches your shipping address in our
system, we’ll be more than happy to send you a replacement or refund you 50%.
Please be informed that these 2 options are our final solution for your request.
In the situation where your order wasn’t successfully delivered as you may have filled in
the wrong address, and thus we are unable to deliver your packet. In such a situation,
we would require for you to pay some extra fees for sending you a replacement. This
would be the only option in such situations.
SHIPPING PROBLEMS
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In the event where you’ve provided an incorrect shipping address, you should contact
us immediately by sending an email to customersupport@XXX.com and provide us
with your correct address. Our team will then proceed to check whether we’re able
change your order’s destination for you.
If your order has been shipped out, we are really sorry but we are no longer able to
change your destination for you nor send you another packet without any additional
fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that your packet has been returned: either your shipping
address is incorrect/insufficiently filled, or you are absent at the time the packet was
attempted for delivery.
In the event that your shipping address was incorrectly filled, unfortunately we won’t be
held responsible since your order was shipped out to the address that you provided us
and the misinformation was not made on our end.
Otherwise, we are willing to send you a replacement. If the second attempted delivery
isn’t able to reach you, we’re sorry to inform you that we would no longer be able to
help you out with this.

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ABOUT US

HOW DO YOU SHIP AND WHAT IS THE PRICING?

WHERE DO YOU SHIP?

We provide international shipping. However due to certain postal challenges, we won’t

HOW DO YOU SHIP?

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA, Canada:

● Order processing: 2-3 Days

● Priority Shipping & Handling: 20 - 40 Days – $7.95

● Free Shipping (Orders Above ($60): FREE

● Order processing: 2-3 Days

● Priority Shipping & Handling: 20 - 40 Days – $12.95

HOW CAN I TRACK MY ORDER?

Your orders are tracked via a tracking code.

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY CAN'T I TRACK MY ORDER?

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment status remaining unchanged may be due to delays in shipment.

WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANIES FOR

Depending on the individual shipping company's policy or customs procedure, you

HOW CAN I PAY FOR MY ORDER?

processed through the payment gateways Paypal and Stripe.

Abercrombie & Fitch, and many more.

and many more.

on our server ever.

HOW TO PLACE AN ORDER?

HOW CAN I MODIFY MY ORDER?

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?

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