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    Logistics Tracking

    Uploaded by

    hfleng640

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Logistics Tracking

    Uploaded by

    hfleng640
    1 views2 pages

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1 views2 pages

    Logistics Tracking

    Uploaded by

    hfleng640

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Logistics Tracking?

    Yes! Buy contact lenses online and have your contact lenses delivered to your door or shipped to your
    local store.

     My order hasn’t arrived.

    Orders are being processed on Monday-Friday, and our delivery partners also operate only on business
    days. Kindly verify when your order was placed, when you received notification of dispatch, and the
    expected delivery timeframe suggested by the delivery partner before contacting customer service. If
    the proposed number of days for delivery has expired, you are welcome to contact our customer service
    representatives, who will assist you in tracking your parcel.

     I didn’t receive a message from the delivery courier.

    As regards receipt and dispatch of your order, we will provide you with confirmation emails that will
    confirm the tracking details of the courier. You can send this information directly to the courier company
    to accurately track your parcel.

     Tracking revealed my parcel is in another country.

    Our logistics centers are based in the (name your location); therefore all parcels are dispatched from our
    Central (name where your central office is) you can read more about our home base and logistics
    considerations on our page.

     Delivery was attempted when I wasn’t home.

    Peradventure no one is available at the time of delivery, the courier usually makes a second attempt the
    next working day. Re-delivery can also be arranged by contacting the courier company directly and
    quoting your tracking number or by contacting our customer service team.

     Packaging arrived damaged.


    DO NOT RECEIVE damaged packages from the delivery courier. By rejecting the damaged parcel, the
    delivery company must record and take responsibility for the damage. When this instruction is followed,
    we are able to open a claim and quickly replace or refund your goods.

     Tracking is not right – I was home at the time of “delivery.”

    Kindly recheck the address details you provided when placing your order to ensure these are correct.
    Get in touch with our customer service team or the delivery company, who will investigate and arrange
    for re-delivery.

     I ordered for second-day delivery, and it hasn’t arrived.

    The fastest, most efficient options for delivery are with DHL and UPS couriers. The term of service
    provided ensure delivery within 1–2 business days. The delivery of your order depends on the time the
    order was placed and subsequently dispatched.

     My address is wrong, and the parcel has already been sent. What now?

    Kindly contact our customer service staff as soon as you recognize any error. We will give you the best
    by passing this information on to our delivery partners while the parcel is in transit. In some cases, it is
    more effective for you to contact the delivery company directly. Should in case, we will provide you all
    the necessary contact information. Some delivery partners require at least one delivery attempt before
    any amendments can be made to a delivery address. Don't hesitate to contact our customer service staff
    for more information.

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